George Matsukis

East Dundee, Illinois 60118 847-917-8863 gmatsukis@hotmail.com PROFILE Senior Engineer with extensive experience in technical development of product roll outs including schedules, agency approval acquisition, documentation compilation and engineering sales support. Strong expertise in training non-technical marketing, sales and customer service staff. Leadership: Strong ability to evaluate, develop and lead technical/engineering personnel and to develop an environment of teamwork and cooperation. Worked and trained sales groups to engineer products that sell. Experienced in presentations to customer and senior management to assure all objectives are understood and addressed. Strong writing skills including service manuals and project specifications. Experience in researching and testing available technology and assessing viability of its application into existing and new products. Track record of successfully managing multiple design projects and teams from concept through production under tight time frames and budget constraints.

Communications:

Product Development: Project Management:

PROFESSIONAL EXPERIENCE

LG Electronics, Lincolnshire, Illinois

2005 2011

Sales Engineer Liaison for Advanced Product Development Engineering and the companys external and internal customers: 75% of time post sale technical support for customers installations 25% of time on presales conferences providing technical advice on product mix Proficient on LG/Zenith Pro:Idiom functionality: Advised on all aspects of television cloning parameters and de-bugging failed attempts Support for remote technical support of satellite transcoders using PC-based LAN and dial-up connections Supported proprietary decryption scheme for customers on-site support staff Re-engineered technical documentation into web accessible knowledge-base: Created quick set-up guides Developed single page expert guides Reduced duration of support calls by 30% and overall calls by 20% New Product evaluations for HQ in Korea: Tested full range of design functionality, logged failures, and deployed firmware updates Reported results to HQs design engineers, and updated firmware revisions in knowledge-base

George Matsukis NEC-MITSUBISHI ELECTRONIC DISPLAY, Itasca, Illinois

Page 2 1986 - 2004

$700MM American based joint venture of Japanese Companies NEC and Mitsubishi that developed and marketed LCD and Plasma computer desk top displays. I also worked with R&D team on laptop and tablet innovation. Senior Product Development Engineer (1998 2004) Reported to Product Development Manager. Responsible for competitive analysis of LCD and Plasma displays. Generated performance reports on competitors design products for development teams. Charged with final approval, communication and distribution of single page product specifications. Reviewed and had final approval for users manual, carton box, rating labels and all other collateral material. Developed sample schedules for promotional distribution from pre-production to mass production units. Created product evaluation report for sales and engineering to monitor product developments and subsequent follow-up. Presented and acted as Product Specialist for all technical issues at internal product launch meetings. Acted as company technical representative at press and marketing meetings and customer visits where future technology, product updates and development schedules were introduced. Provided technical assistance to non-technical co-workers significantly improving their ability to address customer requests and problems. Hardware Support Engineer (1988 1998) Trained and supported 30+ customer service, technical support and repair technicians. Trained bench technicians on the repair and adjustment of monitors. Acted as final customer call problem advisor. Acted as onsite technical assistance Applications Engineer, OEM Sales (1986 1988) Assisted in the development of numerous color and monochrome monitor specifications. Compiled technical documentation including agency approvals (FCC, CSA, & UL, etc.) for new product launches. Helped develop several OEM (HP, AT&T, Dell, NCR, etc.) monitors from prototype engineering specifications to finalized mass production specification. Assisted in the development and introduction of NECs MulitSync Monitor. EDUCATION B.S.E.E.T. Engineering Technology, 1985 DeVry Institute of Technology Chicago, Illinois PROFEESIONAL ASSOCIATIONS Member Institute of Electrical and Electronics Engineers (IEEE) CONTINUING EDUCATION COURSES American Management Association: Improving Managerial Skill of the New or Prospective Manager Planning and Developing New Products and Markets Fundamentals of Marketing: Your Action Plan for Success Problem Solving and Decision making for Technical Professionals Proficient in MS Office PowerPoint Interests Music, Sports, Reading