Documente Academic
Documente Profesional
Documente Cultură
Process Reengineering
Presented by:
Contents
Introduction: The Information Age Management Information Systems Business Process Reengineering E-Commerce
Learning Objectives
Explain the importance of the use of Information Technology in Business Explain the role of Business Process Reengineering (BPR) within the organization Identify the basic steps of BPR Explain the use of e-commerce
Information Age
Adam Smith in his book Wealth of Nations, stated that the wealth of a nations is dependent on how well a society organizes its production in national businesses and factors. The wealth of nations will be dependent upon how well a society can organize information & knowledge Knowledge workers are those who use, manipulate, process and transmit information.
Computers
Personal computer (PC) is a general-purpose computer whose original price, size, and capabilities make it useful for individuals, and which is intended to be operated directly by an end user, with no intervening computer operator. Today a PC may be a desktop computer or a laptop.
Internet
The Internet is a global network of interconnected computers, enabling users to share information along multiple channels The World Wide Web (www) is a very large set of interlinked hypertext documents accessed via the Internet. Electronic mail (e-mail) is any method of creating, transmitting, or storing primarily text-based human communications with digital communications systems File Transfer/Sharing
Microsoft Office
Microsoft Word (Text Editor) Microsoft Excel (Spreadsheets) Microsoft Power Point (Presentations). Microsoft Project (Project Management) Microsoft Outlook (Email)
Oracle ERP
Technology Growth
What is Process?
A specific ordering of work activities across time and space, with a beginning, an end, and clearly identified inputs and outputs: a structure for action
(Davenport, 1993)
BPR is NOT:
Automation Outsourcing Downsizing
Incremental Change People Focus Low Investment Improve Existing Work Unit Driven
Radical Transformation People & Technology Focus High Investment Rebuild Champion Driven
Inputs
Transformation
Outputs
Environment
BPR in Action
Start from the future and work backwards BPR is not easy - serious work BPR is not free - financial & cultural BPR often driven by fear and greed Change is a struggle; BPR is a war
BPR: Strategy
Stakeholder Assessment - shareholders, customers, employees Determine which stakeholder expectations should be met to gain competitive advantage Determine how to redesign to meet expectations Map out IT solutions to support Develop & implement new processes, etc.
E-Commerce
Buying and selling of products or services over electronic systems such as the Internet. The amount of trade conducted electronically grew extraordinarily since the spread of the Internet. Modern electronic commerce typically uses the World Wide Web at least at some point in the transaction's lifecycle, although it can encompass a wider range of technologies such as e-mail as well.
Online Activities
Buying online (amazon.com, ebay.com, etc) Eliminate distance On-line auctions. Virtual Banking. Travel and booking information. E-library E-government E-advertising (free services)