C.I.M.R.

CITI GROUP CSR ACTIVITIES

CHETANAS INSTITUTE OF MANAGEMENT AND RESEARCH
Bandra east

COMPANY PROFILE
Business sectors Founded in Headquarters Operating in Employees Most Important Mergers Financial Services The company's history dates back to the founding of Citibank in 1812. In 1998, all Citicorp and Travelers Group divisions merge to become Citigroup Inc. New York, NY, USA > 100 countries 307,000 1. 1998 Citicorp merges with Travelers Group to become Citigroup Inc. 2. Citibank (New York) merges with Citibank, N.A.

ABOUT CITI
Citi, the leading global financial services company, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Additional information may be found at www.citigroup.com. Committed to India for over 109 years, Citi takes pride in being a premier locally-embedded financial institution backed by an unmatched international network. Citi's presence in India spans 42 Citibank branches across 30 cities and over 700 ATMs. With capital invested of over US$4 billion, Citi is the single largest foreign direct investor in the financial services industry in India and offers consumers and institutions a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, and wealth management. Citi is an employer of choice to approximately 7500 employees in India. Citi's franchise in India includes businesses such as equity brokerage, equities distribution, private banking (Citi Private Bank) and alternate investments and private equity (CVCI). In line with our commitment to make a positive difference in the communities where we work, Citi India's citizenship programme targets its strategic efforts in the priority focus areas of Financial Capability & Asset Building, Enterprise Development and Youth, Education & Livelihoods. Additional information may be found at http://www.online.citibank.co.in/press-room/citi-in-india.htm.

About the NCPA

Inaugurated in 1969, the National Centre for the Performing Arts, Mumbai, exists to provide leadership on a national level as India's premier performing arts, research and training centre through the presentation of Indian and international art forms, the promotion of excellence and the preservation of Indian & International cultural heritage. The NCPA programmes and presents more than 500 events each year across all major art forms, notably Indian and Western Classical Music, Theatre, Film, Dance and Visual Arts. Programming heads for each of these distinctive arts sectors curate innovative events and festivals, representative of everything from classical to contemporary, throughout the year. We produce our own programmes and collaborate with leading cultural promoters from around the world.

MISSION STATEMENT / STATEMENT OF VALUES

We have a responsibility to our clients We must put our clients first, provide superior advice, products and services, and always act with the highest level of integrity.

We have a responsibility to each other We must provide outstanding people the best opportunity to realize their potential. We must treat our team mates with respect, champion our remarkable diversity, share the responsibility for our successes, and accept accountability for our failures.

We have a responsibility to our franchise We must put Citigroup's long-term interests ahead of each unit's short-term gains and provide superior results for our shareholders. We must respect the local culture and take an active role in the communities where we work and live. We must honour those who came before us and extend our legacy for those who will come after us.

SELECTED CSR PROJECTS AT CITIGROUP

Citigroup considers Corporate Citizenship as an integral part of its business. Based on this conviction the company makes a positive impact in four ways: operating a profitable business in more than 100 countries; providing employment and careers for 300,000 people; engaging in philanthropy and volunteerism; and applying the power of its business to expand the reach of financial services and to help finance sustainable development. In 2005 Citigroup and its businesses received more than 100 corporate citizenship awards and recognitions. Here we have summarised some of Citigroups Corporate Citizenship engagements. Full details of the companys Corporate Responsibility agenda and activities can be found on the companys website: www.citigroup.com

Financial Education
In 2004 Citigroup pledged to invest $200 million over 10 years in support of financial education. Based on its plans, in 2005 the company awarded close to $30 million in grants and sponsorships around the world. Some of the programs included The Adventures of Agent Penny and Will Power, a new campaign that reached nearly 50,000 children in Asia . Moreover, the companys businesses also funded such initiatives as Saber Cuenta: Knowledge Counts, a national collaborative project in Mexico among Banamex, local government, and non-governmental agencies that benefits broad segments of the Mexican population through employment programs, entrepreneurship training, and financial education.

Sustainable Development
Citigroup is one of the founding members of the Equator Principles. The company invigorated its efforts to implement the Principles uniformly by revising its risk policies and enhancing its Environmental and Social Risk Management training. Also in 2005, Citigroups Sustainable Development Investment Private Equity Program invested in Balrampur Chini Mills, Ltd., to expand its manufacturing of ethanol as a fuel additive. Citigroup also committed to reducing its greenhouse gas emissions by 10 percent globally by 2011.

Philanthropy and Volunteerism

Citigroup is a leading private sector supporter of microfinance. Over the past five years, the Citigroup Foundation has provided nearly $27 million in funding to microfinance institutions (MFIs) and MFI networks globally. In 2005, the company supported its employees community volunteer efforts and donated more than $30 million to support communities hit by natural disastersin Pakistan , south Asia, the United States , and Latin America . Among five U.S. private sector leaders, the companys Chairman, Sandy Weill, was asked to lead a massive effort to raise resources to help those affected by the earthquake that struck south Asia . Citigroup, the Citigroup Foundation, and the companys employees pledged up to $7 million toward relief efforts and provided volunteer support.

CSR ACTIVITIES
Citi strives to embrace the responsibility to make a difference where its employees live and work by building positive relationships with customers, the community and other stakeholders. As a socially responsible financial group, we are committed to making a difference in our community. Through our CSR activities, we respond to corporate governance and compliance initiatives and also reinforce our commitment to Financial Education, Community Development, Environment, and Diversity with employees from various backgrounds and nationalities. The company's community activities are carried out primarily through four channels. Citi strives to embrace the responsibility to make a difference where its employees live and work by building positive relationships with customers, the community and other stakeholders. As a socially responsible financial group, we are committed to making a difference in our community. Through our CSR activities, we respond to corporate governance and compliance initiatives and also reinforce our commitment to Financial Education, Community Development, Environment, and Diversity with employees from various backgrounds and nationalities. The company's community activities are carried out primarily through four channels. Citi-NCPA Anant: From Here to Eternity! For the first time ever, Citi India with the NCPA presents a unique travelling festival of Indian Music across three cities: Mumbai (January 7 & 8), Delhi (January 25 & 26) and Bengaluru (February 10). India - Stepping into the New Year, Citi India jointly with The National Centre for the Performing Arts (NCPA), India's premiere art and culture institution, invites one and all on a stirring journey to explore and celebrate the vitality with which artistic traditions keep

redefining and rejuvenating themselves, through an innovative festival of Indian music Citi-NCPA Anant: From Here to Eternity. Presenting works that are deeply embedded in tradition, yet seeking to reach out into the infinite realms of creativity, fostered by the contemporary socio-cultural milieu, the CitiNCPA Anant Festival of Indian Music premieres in Mumbaion January 7 & 8, 2012, at the NCPA, then travels to Delhi on January 25 & 26 and Bengaluru on February 10, 2012. The first edition of Citi-NCPA Anant will feature some of India's greatest musicians like Zakir Hussain, Kaaraikkudi Mani, Anindo Chatterji, Rashid Khan, Shujaat Khan, Ashwini Bhide, Taufiq Qureshi to name a few. The festival is based on the juxtaposition of the concepts of eternity and those that are bound by time, and how the two co-exist in our lives. The concept of eternity (anant) denotes that which has neither a beginning () nor an end (ant). It is inherent in Indian philosophy, where time is viewed as being not linear, but cyclical. Specially conceived by internationally renowned tabla wizard Zakir Hussain, the first performance on January 7 at the NCPA, Mumbai, is a creative blend of melodies from the north and south India, as well as from the world of jazz. The maestro explores the frontiers between traditional and contemporary musical expressions on the canvas of diverse melodies, leading to a fiesta of pulsating rhythms that take listeners into a world of masterful innovation and fusion. Zakir Hussain will be accompanied by the 'Godfather of Indian Jazz' Louiz Banks (keyboards), Ganesh Rajgopalan (violin)known for blending virtuosity with an innovative approach and Rakesh Chaurasia (bansuri), nephew of flute maestro Hariprasad Chaurasia. January 8 at the NCPA, Mumbai, Rashid Khan (vocal) and Shujaat Khan (sitar) begin with solo presentations followed by an encounter, wherein the voice and the instrument explore the common meeting points to strike a meaningful musical dialogue. K.N. Suntook, Chairman - NCPA, said "January is special at the NCPA as we try to give a special message through our music genre. 'Citi-NCPA Anant: From Here to Eternity is a step towards formalising that effort through a new festival in partnership with Citi India. The Festival attempts to showcase traditions with innovations. Across all three cities, we'll present some of the finest Indian musicians." As leading organisations, Citi and NCPA have been trendsetters in their respective fields. With a firm commitment to serve the society, both organisations share a passion to promote Indian culture. With this festival, Citi and NCPA salute the Indian legacy, as well as heartily welcome innovations, with a hope that together they can preserve and spread its fragrance to the generations to follow. Pramit Jhaveri, CEO, Citi India, added, "Citi is a patron of the arts worldwide and in India in particular. Through our long-standing relationship with the NCPA, either as Chief Patron of the much acclaimed Symphony Orchestra of India, or through the Citi-NCPA Guru Shishya Scholarship programme for deserving musicians, Citi has reinforced its passion and commitment to preserving and nurturing the culture and heritage of India. Not many know that Citi celebrates its 200th year anniversary in 2012. Moving into a new century, we are dedicated to taking this deep-rooted partnership and mission a step further and are delighted to announce the Anant Festival of Indian Music. A unique property, it will showcase music that has emerged from the traditional, yet keeps evolving - a philosophy that has been essential for us as an institution to grow, improvise and innovate over the last 200 years, and one that will build and strengthen a legacy for future generations."

Citi-NCPA Anant will entertain music lovers in Delhi on January 25 & 26, 2012, with two exhilarating concerts at Kamani Auditorium. Taufiq Qureshi (djembe), Niladri Kumar (sitar & zitar), Gino Banks (drums), Satyajit Talwalkar (tabla),Sheldon D'silva (bass), Angelo Fernandes (keyboards) will be performing on January 25. The group presents a sonic medley of acoustic instruments, exploring new sounds and creative musical expressions using sitar, djembe, tabla, with electronically supported instruments such as zitar and keyboards. On January 26, Ashwini Bhide Deshpande andSanjeev Abhyankar will come together for the 'Jasrangi-Jugalbandi,' beginning with solo presentations and concluding with a Jasrangi duet. The travelling music festival's next destination is the city of Bengaluru. On February 10, 2012 Citi-NCPA Anant will present two back to back performances on the same day at Chowdiah Memorial Hall. Kaushiki Chakrabarty Desikan's (vocal solo) performance will be followed by Talavadya Kacheri: Anindo Chatterji (tabla), Kaaraikkudi Mani (mridangam), V. Suresh (ghatam) and N. Amrith (kanjira).

CSR IN SLOVAKIA
Habitat for Humanity International (HFHI) received financial support from Citigroup Foundation for a period of 3 years (2008-2010) project for fostering financial education and financial skills programs, Habitat for Humanity in Europe, Central Asia, Africa and the Middle East. Content is a project focused on the need for financial education in relation to the management and maintenance of property (house, flat) and also to expand the possibilities of piek and savings products aimed at the construction, reconstruction and repair of houses / flats. New training and communications centers are spaces for learning, thematic meetings, independent study, play and relax. The new premises also benefit other residents living near schools, especially in the evenings or during weekends and holidays. Since 2008, received a grant of 3200 a total of 14 primary schools in the total amount of 45,093.78. The grant may still apply for primary schools from all over Slovakia. Through cooperation with Bratislava Community Foundation provides small grants in two main areas: education and community life. Since 2005, we distributed 173 697.45 (809.30 Sk 5,232) among 315 projects implemented in various parts of Slovakia. The small grants will continue to qualify non-profit organizations, schools, communities, but also informal initiatives population.

Volunteer Work
Citi's employees have the opportunity to work within one working day in the calendar year in favor of nongovernmental organizations (NGOs) representing non-profit sector. NGO employees are selected individually or collectively, as recommended by the Bank. In 2005 and 2006, employees of the Bank contributed to the restoration of the Crisis Centre 'Gateway to Life "in Bratislava - Petralka. Since 2007, the bank's employees regularly participate in joint volunteer initiative called 'Our Bratislava' and 'Our Kosice ", which are currently developing a group of Engage. In 2010, 30 bank employees along with friends and family members attended the charity event "Run for Life"

in support of the Foundation for Research on Cancer. This will join the 1,600 volunteers who participated in the fourth edition of 'Our Bratislava'.At the same time the amount contributed 500 to buy the device to support cancer research. Since 2006, volunteers from among the bank employees involved in regular volunteer events under the name of Global Community Day. This initiative brings together tens of thousands of Citi employees, including their friends and relatives who want to help promote personal participation bank communities around the world. In Slovakia, this initiative involved dozens of employees over five years helped many non-profit organizations, crisis centers or nursery schools mainly in Bratislava. The program allows each employee of Citibank Europe plc, a foreign bank individually and regularly donate money to the employee and donor funds to support public projects followed by their own recommendations, choice. An employee may be accumulated to a financial gift in its donor advised fund to receive projects also grant 1000, which multiplies the Citibank employee gift.The "zero" year of the bank's staff recommended a total of 7 projects, and all 7 projects were approved and supported. Bank staff together to donate 967 and endowment gifts have multiplied the amount of 6,872.99. Recommended non-profit organizations to receive grants in the total amount of 7,839.99. ... because we help where we do business!

ENVIRONMENT
We believe that working to promote environmental and social sustainability is a good business practice. We call any of our sustainable effort for Environment as GreenCiti. As a global corporate citizen, Citi shows its commitment to protect the environment through GreenCiti.

The Equator Principles

As one of the founding members of the Equator Principles, Citi strengthened its efforts to implement the Principles uniformly by revising the company's risk policies and enhancing the Environmental and Social Risk Management training. The Equator Principles are voluntary guidelines based on World Bank and International Finance Corporation policies to evaluate environmental and social risks related to financing development projects.

The Carbon Principles

In March 2008, The U.S. major banks including Citi announced the Carbon Principles, which would be an objective framework to better assess the risks and opportunities around future carbon policy in the United States and the potential impact of these risks on our financial support of new coal-fired plants. In addition, Citi announced our commitment to target 50 billion US dollars over the next ten years to combat climate change,in the area of investment, office activities, and investing in business facilities. Citi has also set a goal to reduce its global GHG emissions by 10 percent below 2005 levels by 2011.

LEED (Leadership in Energy and Environment Design)

Citibank Japan's Aoyama Branch received LEED (Leadership in Energy and Environmental Design) Gold certification on May 25, 2010, the first time for a commercial retail facility to achieve such certification in Japan. This followed Citibank Japan's Tokyo Call Center in Shinagawa ward, which received Silver certification on June 12, 2009. The latter is the very first LEED certification in Japan. LEED is an internationally recognized green building certification system, providing thirdparty verification that a building or community was designed and built using strategies aimed at improving performance across all the metrics that matter most: energy savings, water efficiency, CO2 emissions reduction, improved indoor environmental quality, and stewardship of resources and sensitivity to their impacts. The Citibank Call Center was the first LEED certification awarded in Japan.

CSR ACTIVITY IN JAPAN Community Development

Citi strives to embrace the responsibility to make a difference where its employees live and work. In Japan, as in other countries, Citi encourages and provides support for philanthropic activities undertaken by employees

Citis Support for Great East Japan Earthquake

Disaster Relief In less than 24 hours after the earthquake hit, Citi announced a pledge of 100 million yen ($1.2 million) to the Japanese Red Cross Society. The Citi Foundation committed an additional $1.2 million grant, and Citi has set up accounts across the globe to accept donations from employees. As of September 2011, employee donations from Japan and around the world, have reached more than $600,000. In April, Citi also pledged an additional 30 million yen, matching the first-place prize money of the Japan Golf Tour Championship Citibank Cup Shishido Hills tournament, to support disaster relief and rebuilding efforts in Ibaraki prefecture and surrounding areas. This brings the total amount of Citi's support to approximately $3.4 million. Business Support Citi has provided Japanese Corporations and Individuals with business support in the months after the disaster struck. Citibank Japan Ltd.'s Corporate Banking Division has provided several hundred billion yen worth of financial commitments to help our core clients through these challenging times. Citibank Japan Ltd.'s Retail Banking Division, Citi Cards Japan and CFJ have established special procedures for their customers in disaster areas, and are supporting all efforts to assist customers' recovery from this tragic event. Supporting the Re-building of Impacted Areas Citi has been supporting a wide range of projects aimed at re-building impacted areas. One of the main activities was to support Central Community Chest of Japan's dispatch of welltrained volunteer staff and their provision of grants to the volunteer groups/NPO who work in the affected areas. Citi also provided grants to the program by Save the Children which allows Elementary and Junior High school students to participate in Physical Education classes as well as the outdoor activities in Rikuzentakata City. In its support for Ibaraki, Citi is helping repair the damaged kilns that produce the special local ceramic, Kasama-yaki,

through grants and hands-on physical work by Citi volunteers, with the Kasama-yaki cooperative association. Citi is also providing support to restore the famous Kobun-tei and Kodo-kan, at Mito's famous Kairaku-en. Citi is also supporting as the restoration of the fishery facilities with Kita-Ibaraki-city Ohtsu fishery association and Hiranuma fishery association. Volunteer activities Citi employees have been taking part in various volunteer activities in affected areas. For example, on one two-day organized trip to Rikuzentakata, volunteers cut the long grass, removed rubble, separated it into burnables and non-burnables, and brought it next to the road so that shovel-trucks could take it away. In another three-day trip, Citi volunteers also helped to remove debris and rubble from a blocked stream at an elementary school in Hagihama, near Ishinomaki and also cleared up inside houses in Sendai and cleaned dirty photos collected from damaged properties. Other volunteer activities included taking part in the Save the Children volunteer work at a distribution center in Urayasu City, Chiba prefecture, preparing 1,000 packages containing writing sets for elementary school children in the affected area and distributing relief goods at Kessenuma-Ohshima.

Community & Charity Programmes

Cafeteria Charity Program "Share Your Lunch" World Food Programme School Feeding Initiatives On March 2008, Citi in Japan started a cafeteria charity program that supports the World Food Programme's School Feeding Initiatives. At the Cafeteria, main menu and coffee menu include either a 10-yen or 20-yen donation in the price to fund school meal programs. All donation amounts are donated to WFP. Citibank Japan also supports the School Feeding Initiatives from donations from vending machines proceeds. United Nations World Food Programme: School Feeding Initiatives WFP has been supporting School Feeding initiatives for more than 40 years all over the world in developing countries. In 2006, about 20.2 million children were fed at school. The School Feeding Initiatives support children in developing nations by providing at least one nutritious meal each day. Not only does this meal physically nourish the children, but it also attracts them to school, boosts enrollment (especially girls), promotes regular attendance, and enhances student performance. FIT (Financial Industry in Tokyo) for Charity This event brings participants in the financial markets in Tokyo together to raise money for a number of charitable causes and demonstrate our industry's commitment to the community. Citi has been a sponsor since the first year, 2005 and continues to be an active supporter through both organization and participation in the event. YMCA The YMCA International Charity run is a volunteer relay race to support the YMCA's outdoor activities and programs for mentally and physically challenged children across the country. Citi has been sponsoring this program as a main sponsor, runner and site volunteer since 2005.

VOLUNTEER ACTIVITIES
1. Citi Volunteer Program Citi supports its employees' volunteer activities through the Citi Volunteer Program. The Volunteer Program has three parts: Volunteer Day: Eligible employees can take one day off per year to do volunteer work for any eligible organization of their choice. Volunteer Incentive Program: If eligible employees volunteer 50 or more hours per year at authorized NPOs, Citi gives cash donations to the NPO. Volunteer Management System: Employees can use the optional electric system to seek volunteer activities and track their volunteer hours 2. Global Community Day While many Citi employees volunteer year-round in their communities, Citi's annual Global Community Day, started in 2006, bringing employees from over 100 countries together as a global volunteer team on a single day. On October 23, 2010, more than 45,000 Citi volunteers, including family and friends, made a positive difference in their local communities all around the world. In Japan, more than 1,300 employees and their families volunteered across the country. 3. Other Activities Citi employees conduct various volunteer activities. Assist in the set-up and running of bazaars at the Shinagawa Consolidated Welfare Center. Citi employees collect stamps to be used for buying walking sticks for elderly people. Volunteering through employee club activities: Hiking Club The club has invited under-privileged children to embrace nature by participating in hiking excursions in the vicinity of Mount Tsukuba with employee volunteers and their families. Fishing Club The club invites a group of 100 foster children and their foster parents for a fishing and barbecue outing every summer since 2003.

SUPPORTING NFOs & NGOs Citi take the partnership with NPO/NGO in Community activities such as Financial Education and Charity. We regard partnership with NPO/NGO, which is very important and support them as the specialists in their fields. We contribute to the society by working together.