Job application

The United Kingdoms international organisation for educational opportunities and cultural relations. We are registered in England as a charity.

Revised October 2009

Staff-in-confidence
The British Council is committed to a policy of equal opportunity and the development of positive policies to promote equal opportunity in employment. This form is available in other formats on request; these are large print, Braille and audio disk. This form is in two separate parts: part 1 contains personal information and is a confidential document, which will not be seen by those making a selection decision; part 2 relates specifically to the post(s) you are applying for. If using the Microsoft Word version of this form, either complete the form electronically, or print the blank form and complete by hand. With the PDF version you must print out the form and complete by hand (please write clearly in black ink). Please send the completed form to the address specified in the advertisement.

Part 1
Job applied for

Job title

Job reference number

Application reference number (for British Council use only)

ADMINISTRATIVE OFFICER

AO-09-01

We aim to ensure that no job applicant or employee receives less favourable treatment on the basis of gender including transgender, marital status or civil partnership, sexual identity, religion and belief, political opinion, race, colour, nationality or ethnic origin, work pattern, age, disability or HIV/AIDS status, socio-economic background, spent convictions, trade union activity or membership, on the basis of having or not having dependants, or any other irrelevant grounds. We welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. Please answer the questions below, which will not be seen by those involved in making the selection decision and will help us ensure there is no hidden bias within our recruitment process.

Personal information

Family name Date of birth Marital status

Ong, Allan Cu September 07, 1971 Single

Initials

ACO

Married/civil partnered

Widowed, separated, divorced, dissolved

Gender

Male

Female

Contact details

Present address Telephone (home)

U-401 EGI Homes II, Primo Rivera cor Mola Sts. Vito Cruz Extension, Makati City (02)-8968472 Telephone (work) n.a. Can we contact you at work? Yes No

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Mobile

+63 922-888-3934

Fax number

n.a.

E-mail

allanong33@yahoo.com

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Additional information

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When are you available to take up the job? What length of notice must you give?

Anytime None

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Please give details of your current or most recent remuneration package including salary, pension and bonuses. Candidates will be asked for documentary evidence of this if appointed.

Basic Salary: P45,000; Car Assignment with 200 liters/mo. gas allowance; Group Accident Insurance of P400,000; Health Insurance Coverage; Incentive program per management approval; and other mandatory benefits under the labor code of the Philippines

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Education/qualifications
Please give details of educational and professional qualifications in chronological order.

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Qualifications and grades Masters in Business Administration / De la Salle University Bachelor of Arts & Bachelor of Science in Commerce / De la Salle University

Dates November 16, 1999 December 15, 1992

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(Majored in Asian Studies & Business Mangement)

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Please give details of any current or planned studies.

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Course of study and expected qualification n.a.

Dates

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References
The British Council requires three references:

1 Your current/most recent employer (or if no employer, your school/university).

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May we request a reference? Name Job title/position Telephone Address

At any time Rey Flores Chief Sales Officer +63-2-6414181

After offer of employment

Email

rflores@lg.com

15 F. Legaspi St. Maybunga, Pasig City, Philippines

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Please indicate if this is a work reference or an academic reference

Work reference

Academic reference

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2 Previous employer (or if no employer, your school/university).

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May we request a reference? Name Job title/position Telephone Address

At any time Dennis P. Maitim Chief Financial Officer +63-2-7503301

After offer of employment

Email

dennis.maitim@teloworksinc.com

6th Floor, Syciplaw-All Asia Capital Center 105 Paseo de Roxas, 1226 Makati City Philippines

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Please indicate if this is a work reference or an academic reference

Work reference

Academic reference

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3 Previous employer (or if not aplicable, a personal referee who knows you well and who is not a relative).

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May we request a reference? Name Job title/position Telephone Address

At any time Reynaldo Maclang

After offer of employment

Assistant Vice President-Marketing (02)858-3510 Email Rtm @sm-shoemart.com

4th Floor, One-EcomCenter, Harbor Drive Mall of Asia Complex, CBP - 1A, Pasay City 1300 Philippines

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Please indicate if this is a work reference or an academic reference

Work reference

Personal reference

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Have you ever been convicted of a criminal offence?

Yes

No

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If yes, please give details of the offence and the sentence imposed. Subject to certain exempted occupations, convictions that are spent under the Rehabilitation of Offenders Act 1974 need not be mentioned. Please be aware that declaring a conviction will not automatically disqualify you from being employed by the British Council.

Part 2
Please note, this section of the form will be detached and given to the Recruiting Manager. The Recruiting Manager and the Interviewing Panel will have access only to information contained in this section. Personal Information

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Family name

Allan Cu Ong

Initials

ACO

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Disability
Section One of the UK Disability Discrimination Act 1995 defines a person as having a disability if he or she has a physical or mental impairment, which has a substantial and long-term adverse effect on his or her ability to carry out normal day-to-day activities. The British Council extends this to its policy and will interview all applicants who are disabled and who meet the essential criteria for an advertised job.

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Do you have a disability as descibed as above?

Yes No

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Whether or not you are disabled, do you need any help or special consideration to enable you to attend/participate fully in the interview and complete associated tests? (If your answer is yes we will get in touch with you later to ascertain how best to assist you.)

Yes No

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Jobs applied for

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Job title

Job reference number

Application reference number (for British Council use only)

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ADMINISTRATIVE OFFICER

AO-09-01

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Evidence in support of your application

In support of your application, enter in the sections below the following information, exactly as it is listed in the information that has been sent to you: behavioural competencies skills, knowledge and experience any specialist qualification required for this post. Confine your answer for each competency to a maximum of 200 words. Evidence in excess of 200 words will not be assessed. Before completing this form you should also read the enclosed guidance on completing the application form. Please do not attach a CV (or any other document) unless it has been requested as part of the recruitment process; they will not be used to make selection decisions. This is to ensure that all candidates are treated consistently.

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Competency

Evidence (S) LG and SM Appliance Centers business relationships got estranged due to allegations made between two parties which resulted in the decline of sales for LG. (T) I was hired, considering I am totally new in the Electronics industry, primarily to repair business relations and to grow the business. (A) I investigated the problem and prepared my action plan before setting up a meeting with SM. During the meeting, they started to express their violent reactions on how they were mistreated by LG management. I sat there listening intently taking down notes and evaluating what were their valid and not so valid concerns. I asked for another chance and would work out our differences by presenting to them my marketing campaigns like: How to increase market share/brand image; The trainings I will be conducting to increase sales; To resolve previous issues; To do product mix and profitability analysis among others. (R) Achievement of more than 300% of Sales target; Increase in Market Share from bottom 10 to top 3. SM started to regain confidence in our company. LGs regional Director congratulated me for a job well done and asked me to share my experience with the region via tele-conference.

Achievement is about having the sustained energy and determination in the face of obstacles to set and meet challenging targets, in compliance with quality, time and diversity standards, and delivering the required business results. Level 2 Works to goals and manages obstacles. Understands and works towards goals set by others. Measures progress against targets. Seeks to understand reasons for obstacles and to find ways to overcome. Acknowledges the work and contribution of others.

(S) Due to unresolved conflicts with SM, Sales had dropped tremendously. (T) To resolve conflict and grow the business. (A) There were two major issues of conflicts. The loss of some consignment items and having more discounts from the wholesale price. To address the first issue, I retrieved all records showing items being delivered to them. These they had to settle. For items not reconcilable, I requested the company to write off missing consignments. I suggested to both parties that instead of consignment Analytical Thinking is about bringing disciplined analysis basis, display items will be sold at 40% discount. This to data and situations, to see cause and effect and to use will cover space rental and electricity cost. this to make effective decisions. To address the second issue, I suggested that instead Level 2 Sees key issues. Looks at data and identifies key of giving them additional discounts, I will put the extra issues. Identifies causes and effects, by using if A the B discounts in training costs of sales associates on thinking, and uses this to prioritise issues. ABCDs of selling, product knowledge and on incentives. I gathered and analyzed data per branch on what items were selling or not and started to tweak what should be displayed or not. I suggested what to order from us to achieve effective product mix and profitability per branch. I conceptualized and executed marketing campaigns and road shows based on customers needs. (R) Conflicts were solved; Business grew by more than 300%.

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Flexibility is the ability to adapt to and work with a variety of situations, individuals and groups. It is about being able to think on your feet, and not being disconcerted or stopped by the unexpected. Level 2 Applies procedures flexibly, depending on the individual situation, to accomplish tasks or activities more effectively. Responds effectively to changing circumstances. Remains focused when faced with competing demands. Makes reasonable adjustments to ensure maximum effectiveness and motivation of self and others.

(S) My duties and responsibilities for my recent employer were to address pending conflict and grow the business relations with only one particular account. However, after positive results, I was asked to handle two more major accounts of the company. (T) To show same dedication and passion towards two new accounts to be handled without compromising my present account. (A) I re-arranged my time table accordingly. I scheduled meetings with my account on Mondays and tried to complete all necessary tasks/correspondences required by my account within the day while Tuesdays were for other accounts; I conducted trainings on Wednesdays; Did store visits the rest of the week unless a meeting was being called in by the office. Of course I did adjust my schedule regularly to accommodate important matters. (R) I was able to adapt to the rigorous work load assigned to me. I was able to service all my clients to the best of my ability.

(S) In the electronic industry particularly home appliance, the way to solicit sales is to just to push for volume discounts. (T) In return for giving me a chance by my customer to build better business relationships with them; (A) I resolved the conflicts between parties. I helped grow our business by doing the following: I religiously visited their branches and continued to coach, mentored sales associates to do more; On call Mondays to Sundays for any concern that may arise from the store regarding our product; I generated data and analyzed the buying habits of their customers per branch; I came up with system to track daily sales and sales targets for each branch; I suggested to my account on what particular product per model to order per branch on a weekly basis: I suggested various promotions for them to stir up sales; I provided timely feedback to my customer on market developments. (R) We were given more branches to display our products in; we were slowly inching our way to get prime spots in stores. Branch managers were happy with our services particularly with fast business decisions from my part.

Customer Service Orientation is the willingness and ability to give opportunity to customers, delivering high quality services which meet their needs. Level 2 Adds value. Thinks about the customer when undertaking day-to-day work. Questions how is this adding value for the customer? Makes decisions with the customer inmind. Takes pride in delivering a high quality product or service. Investigates service delivery and provides solutions to problems.

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Teamworking is about working co-operatively, across cultures and organisational boundaries to achieve shared goals. Level 1 Works cooperatively. Willingly cooperates. Is not afraid to seek advice from others. Puts in extra effort when needed to help others. Recognises that the ways of getting things done in different departments, organisations and communities are not the same.

(S) One of my marketing campaigns was to have road shows where we will set up booth inside the mall to showcase our company products to mall goers. (T) To organized a team to handle the project. (A) I organized a team coming from different departments to conduct brainstorming sessions for the concept and the roles they will be playing in the road shows. I collaborated with the following: Marketing team to come up with list of products that will be displayed in the booth; Corporate Communication to come up with booth design and color scheme that is aligned with the regional directives; Finance department to ask for budget for the project; Suppliers to bid on the construction of the booth. Sales department, to negotiate with the schedule, lease contract and logistical works with the mall and supplier. (R) Successful road shows. We were able to execute the road shows in time. It helped increase brand visibility and sales. It fostered wonderful teamworking experience. (S) The company was experiencing sluggish sales. (T) I was tasked to increase sales. (A) In order to accomplish my task, I conducted regular monthly meetings with my sales team and continuously updated them on the status of their achievements. I had explained to them and made them understand the importance in achieving sales target and the reward for achievement. Having clear expectation from both parties helped their buy-in for the task. I had given them copies of sales target and broke it down to per product per model so that they will know how much of per product per model they have to sell per month. I did also hold them accountable if sales were not achieved. For sales associates that achieved their sales target, they got the incentives due them. For those who failed for three consecutive months, they had to be replaced. Also, I had emphasized the conduct expected of them while in the workplace. (R) Sales team knew what was expected of them. For those who performed, they enjoyed the benefits of their achievements. For those who did not perform, they were sacked from the team.

Holding People Accountable involves the ability to be totally clear with others about what has to be achieved, to what standard, by when, within what budget, and then make clear their accountability for delivery. Level 1 Provides direction. Gives clear instructions and lets people know what is expected of them. Accepts accountability for own actions and performance. Sets limits for others behaviour. Does not bully or harass and does not tolerate inappropriate behaviour in others.

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(S) (T) (A)

Administrative skills

I was given the opportunity to own a Caltex gasoline station Dealership. I was expected to abide by the Dealership agreement among others. I initiated the hiring process from administering exams to interviews to payroll. I filed the necessary documents for SSS. Philhealth, BIR. I conducted trainings focusing on House Rules, Customer Service, Health, Sanitation and Safety protocols. I strictly adhered to Environmental Compliance and Waste Management set forth by the government agencies. I had also personally dealt with various government agencies and applied for business permits, fire permit and Insurance for both my staff and the station. I sourced and procured office supplies and furniture at the most reasonable costs. I did monitoring and updating of Financial records monthly and yearly. I did solicit new corporate accounts; handled conflict management when necessary. I kept important files private and secure. I did daily banking transactions among others.

(R)

Religiously abided by the Dealership agreement. Improved efficiency and effectiveness. Built stronger relationships and cooperative teamwork. Maintained conflict to a minimum. Enjoyed a smooth and organized Business endeavor.

(S/T) Since I was hired to resolve conflict with SM and to grow the business with them, I had to make sure that all parties were aware of what my plans were to gain their support. (A) To the LG management, I made a Powerpoint presentation which included my marketing plans and MS Excel for budget worksheets, profitability analysis, product mix analysis and the like. Upon approval by the management, I made the same Presentation to our customer using English and fookien dialect to deliver the salient points of my marketing plan and points on how to resolve our conflicts. We then discussed whats agreeable/doable or not. For our sales team, I used communication tools such as johari window to create better understanding between individuals and rhetoric triangle technique to make my points more clear, efficient and effective during presentations and trainings. I also conducted regular exchange of notes from the sales staff and officemates . I made the same powerpoint presentation to them so that we will all be on the same boat in achieving our goals. (R) We gained back Customers lost confidence. Sales associates were enjoying brisk sales which translated to increase in financial reward. .

Communication skills

IT skills

I am proficient in utilizing Office applications such as MS Word, MS Excel, MS Powerpoint and MS Outlook. I am also wellequipped in handling web based applications such as the internet either for research or for communication purposes. I am also a SAP user early on in my career.

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Continue on a separate sheet if necessary.

Employment
Please details of your employment for the last ten years, or since leaving full-time education if this is sooner, starting with the most recent employment. Account for all your time, including voluntary work or other periods away from work. Please be aware that it will not prejudice your application if you disclose a period of ill health or a period out of formal employment (e.g. time spent at home bringing up children).

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Dates (month/year) Employer Responsibilities/Duties

July, 2008 to Jan,. 2009 LG Electronics Inc.

Location/country Position held

Pasig City, Philippines Sales Manager

To resolved existing conflict with one particular account and To grow the Business by increasing sales, market share and brand visibility.

Dates (month/year) Employer Responsibilities/Duties

Jan. 2007 to June, 2008 Self Employed

Location/country Position held

Pasig City, Philippines Consultant

Did consultancy work for various Caltex Dealers in preparing their 5 year strategic business plan for their dealership renewal. Also engaged in Foreign currency trading. March,2005 to December, 2006 Self Employed Location/country Position held Hong Kong, Hong Kong Franchisee-Vision Unlimited

Dates (month/year) Employer Responsibilities/Duties

Established business presence in Hong Kong. Trained and developed new dealers and members. Negotiated lease contract for the office in H.K. Did strategic planning for the new business venture. Did logistical work for exportation of goods from Philippines to Hong Kong among others. Feb, 2003 to April, 2005 Self-Employed Location/country Position held Manila, Philipppines Frachisee-Caltex Phils. Inc.

Dates (month/year) Employer Responsibilities/Duties

Managed day to day operation; ensured adequate manpower, ensured business permits are valid. Complied with Dealership/ Franchising agreement. Trained forecourt attendants. Implemented Caltex Marketing programs. Solicited customers. Prepared Financial statements for taxation. April, 1997 to Dec. 2002 Caltex Phils. Inc. Location/country Position held Makati City, Philippines Retail Councellor

Dates (month/year) Employer Responsibilities/Duties

To do Administrative work e.g. to look for new dealer applicants and evaluate their applications; to look and evaluate property to lease and negotiate contract; To process financial concerns like credit reconcilliations, rebates and the like; To advise, coach and mentor existing Caltex dealers on ways to do business based on Dealership Agreements; To ensure the growth of Business.

Add and/or continue on a separate sheet if necessary.

Declaration
I declare that the information I have provided in this application form is, to the best of my knowledge and belief, correct and complete. Warning: if you include any details that you know to be false or if you withhold relevant information, you may render yourself liable to disqualification from the recruitment exercise or, if appointed, to dismissal. N.B. If you submit your application electronically, typing your name will be taken as being as binding as your signature. Your signature/name Allan Cu Ong Date October 27, 2009

The British Council will use the information you provide in this form to process your application. If your application is successful and you take up employment with the British Council, this form will be kept on your personnel file. If your application is unsuccessful, this form will be kept on file for one year after completion of the recruitment exercise.

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