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INSIDE
Moving Toward Carbon Neutral How To Appeal A Parking Ticket Career Tools: Professional Associations
Degree of Distinction
Participation in Dukes Employee Tuition Program has more than doubled in ve years
Editors Note
LEANORA MINAI
Contents
Cover: Degree of Distinction
Slightly more than 1,000 Duke employees currently combine full-time work with additional schooling, a feat made possible in part because of Dukes Employee Tuition Assistance Program.
Keep On Learning
his month, our main feature is Degree of Distinction, which features employees who are using Dukes Employee Tuition Reimbursement Program for schooling. The benefit pays up to $5,250 per year toward an academic degree at North Carolina schools. Youll learn about Jameca Dupree, who landed a part-time job at Duke with a high school diploma but earned a bachelors degree using the tuition benefit. She is now a financial analyst who may return to school again for an MBA. My theory is that where you go and what you do completely depends on you, Dupree told Working@Duke. Duke has so much to offer. Im so grateful that I am here because it has allowed me to take control of my education, my career path. On page 11, youll find more news on continual learning. Career Tools, the series with tips for professional development, introduces Michelle Evans, an administrative manager at Duke. She honed her public speaking by joining a professional organization. It gives you a comfortableness and confidence in your own abilities, Evans told Working@Duke. On a personal note, Im making my first short documentary film as a continuing education certificate student at Dukes Center for Documentary Studies. The 10-minute film explores how a group of Durham mothers cope with losing their sons to gun violence in the city. As part of earning the certificate, I took video production and editing classes and conducted fieldwork, while working full-time. Ill screen the film during the certificate graduation on May 18, along with other students. (If interested, you can learn more about the short film at leanoraminai.com). While certificate programs are not eligible under Dukes tuition reimbursement program, I made the investment for my continual learning. Being a former newspaper reporter amid a digital revolution, I want to learn new skills. When considering professional development, you may not need to earn another degree. Joining a professional organization or taking a class may help you learn skills to advance your career. If you take some time to read through this months issue, youre bound to discover a resource or inspiring anecdote to help in your professional or personal growth.
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Got a Duke parking ticket? You may be able to appeal it Career Tools: Expand skills through professional associations Duke Farmers Market opens on April 27 What is Sakai? Everything you need to know in this Q&A
Working@Duke
2011, 2009, 2008, 2007 Gold Medal, Internal Periodical Staff Writing 2009, 2007 Bronze Medal, Print Internal Audience Tabloids/Newsletters
This paper consists of 30% recycled post-consumer fiber. Please recycle after reading.
Briefly
Deadline for reimbursement receipts April 15
The deadline for submitting Health Care and Dependent Care Reimbursement Account receipts from last year is April 15, 2012. Faculty and staff must submit all receipts by April 15 for services provided from Jan. 1 through Dec. 31, 2011, to receive reimbursement. Receipts can be scanned and submitted online or through WageWorks EZ Receipts mobile application. Learn more at hr.duke.edu/reimbursement.
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Cover Story
Trenton Emmert, a Duke employee and North Carolina Central University nursing student, measures lung capacity in a mannequin while instructor Angeline Baker observes.
Degree of Distinction
Participation in Duke Employee Tuition Program more than doubles in five years
renton Emmert positioned the plastic tube between the mannequins lips to measure lung capacity and recited post-operative instructions. This is to get you breathing deeper, said Emmert as a nursing instructor observed. To prevent what? the instructor asked. There was a close guess, a brief pause and then Emmert remembered and offered the correct answer: To prevent postoperative pneumonia. A Duke anesthesia technician, Emmert practices patient simulations like this as part of his nursing studies at North Carolina Central University. Hes one of slightly more than 1,000 Duke employees who currently combine full-time work with additional schooling, a feat made possible in part because of Dukes Employee Tuition Assistance Program. Last year, Duke reimbursed employees about $2.56 million for tuition expenses at a time when many institutions cut the benefit. According to the Society for Human Resource Management, U.S.
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businesses offering tuition assistance dropped from 68 percent in 2007 to 58 percent in 2011. But at Duke, the program is growing. Participation has more than doubled in five years from 432 employees in 2007 to 1,006 in 2011. Tuition reimbursement and other professional development opportunities at Duke signal our desire to make Duke an institution of learning not just for students, but for staff as well, said Kyle Cavanaugh, vice president for administration at Duke. This investment translates into a skilled workforce and more opportunity for employees to advance within Duke as they expand their skills. The tuition benefit is available to staff and faculty who work at least 30 hours each week and have at least two years of continuous service. An eligible employee can receive as much as $5,250 per year for up to nine courses at North Carolina accredited schools. The courses must be approved as part of a professional development plan. Employees who use the benefit must commit to remaining at Duke for two years after receiving reimbursement.
Ann Elsner, left, director of administrative services at Perkins Library, with Jameca Dupree at Duprees college commencement. Photo courtesy of Jameca Dupree.
She studied before the pizza arrived and joined her family for one round of go-karts before returning to her books while the rest of the family played. Studying is important, she said, but so is family time. In her 11 years at Duke, Dupree has artfully balanced home, work and school as she seized educational opportunities to help advance her career from a part-time Duke food service employee with a high school diploma to a full-time financial analyst with a bachelors degree in business administration.
I dont know of any other place where I could have worked and achieved so much in such a short time, she said. Dupree began charting her path with Dukes Professional Development Institute, known as PDI. In 2004, she graduated from PDIs Office Staff Development Program, where she learned Dukes financial and record-keeping systems, business writing and other administrative skills. Soon after she finished that 44-week program, Dupree moved into a coordinator position in the Cardiac MRI department. Ten months later, she moved to a staff assistant position in Perkins Library. PDI helped get my career on track, Dupree said. But I knew I needed a college degree to move farther. She enrolled in North Carolina Wesleyan College in 2007 with her heart set on a bachelors degree in business administration. Over three years, Dukes tuition benefit reimbursed her about $15,000 for the degree. She recalls those years as a whirlwind of activity. Many days, she would rush home after work, review her sons homework, give her husband a quick hug, then drive 20 minutes to the Morrisville campus for a three-hour class. On weekends, she sat in bleachers at her sons basketball games and studied accounting practices and organizational behavior. It was tough, but my family understood how important it was to me, she said. While Dupree was in college, Ann Elsner, director of administrative services at Perkins Library, increasingly involved Dupree in budget discussions and assigned tasks such as budget trend analysis. A few months after Dupree graduated in 2010, Elsner was able to promote Dupree to a financial analyst position at Perkins Library. I wouldnt have been eligible for this last promotion without the degree, Dupree said. But Im not finished learning. I want to go on now and get my masters in business.
>> continued on page 6
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during his work there helping position patients on operating tables and wheeling in trays of equipment for sedating patients, he grew fascinated by the role of a nurse anesthetist. It was something I could easily imagine myself doing, having responsibility for a Tuition paid by Duke patient throughout the operation, he said. But I needed that second degree. Faculty and staff enrolled He investigated nursing school but discovered he was ineligible for most federal Institutions attended financial aid for a second bachelors degree. Before his second anniversary at Duke, a co-worker told Average age of participants him about the tuition benefit. He enrolled at NCCU and transferred to weekend night shifts at Average years of service Duke Hospital to make of participants time for day classes. When he earns his nursing degree next May, he hopes to gain direct experience at Duke for a few years then
By the Numbers
Tuition Assistance in 2011
39.3 8.27
return to school to gain accreditation as a nurse anesthetist. Right now I have zero social life on the weekends, but thanks to the tuition benefit and the flexibility of being able to transfer to night shifts, Im working toward the degree that I really want, Emmert said. Im just really thankful to be working at an institution that makes this all possible.
BY MARSHA A. GREEN
Working@Duke
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urrounded by credit card receipts and bank statements, Irene Lofstrom meticulously entered her income, expenses and savings into a money management program on her computer. She and her husband had been saving since they started work at Duke 32 years ago, but one question kept nagging at her: Did they have enough money to retire comfortably? For help, Lofstrom, administrative coordinator in the Department of Neurobiology, used a lesser-known resource at Duke. She attended free retirement counseling provided by Fidelity, one of four investment companies that manage Dukes employee retirement saving accounts. All employees at Duke are eligible for one-on-one consultations with Fidelity, TIAACREF, VALIC and Vanguard, even if they dont participate in a retirement plan. Advisors work with employees to create an investment strategy, offer suggestions on investments and monitor investment choices. Sessions are provided by phone, on campus or at the investment company. Saving regularly for retirement is important, but so is regularly checking to see if you are on target or need to adjust your strategy, said Sylvester Hackney,
associate director of Duke Benefits, who recommends making consultations an annual event. Last October, Lofstrom met with a Fidelity representative in the companys offices at University Tower in Durham. She wanted reassurance that volatility of the markets would not derail her retirement plans. I dont know if Im being conservative or aggressive enough for my age, said Lofstrom, 58. Lofstrom learned that since most of her investment funds are in age-bracketed funds, she is on target. Age-bracketed funds automatically readjust the ratio of stocks and bonds based on a clients expected retirement date so that the portfolio becomes progressively more conservative as retirement approaches. The Fidelity representative also calculated whether the combination of Social Security, Duke retirement plan and family assets would be enough to replace 75 to 85 percent of her familys current income after retirement. She and the representative considered scenarios based on how long she and her husband will work and how much money they might need each year in retirement.
As it turns out, we cant retire at 62 like we wanted to, Lofstrom said. We are just now recovering from the economic fallout, and that will delay retirement a bit. But at least now I know where we stand, and I dont have to waste time worrying about it.
BY MARSHA A. GREEN
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Sustainable uke
YOUR SOURCE FOR
GREEN
N E W S AT D U K E
uilt more than 80 years The reason lies not only in the ago, the steam plant way Duke uses energy, but on West Campus is supplies it as well. undergoing a major Last April, the giant pile renovation that marks the end of black coal outside the West of coal at Duke. Campus Steam Plant Furnaces that once burned disappeared, signaling Dukes coal are being replaced with three final step of reducing to zero the giant natural gas boilers that production of about 80 percent provide steam to sterilize surgical of its steam from burning coal. It hospital equipment, maintain was a move recommended by the proper humidity for art and lab Climate Action Plan that got research and heat academic and Duke off of coal for the first time medical buildings across Duke. since the 1920s. In addition to a In addition to being sustainable, cleaner-burning fuel at the the retrofitted plant will save plants, Duke is now uses a solarDuke up to $400,000 a year thermal system on the roof of the in operational costs. Bryan Center that provides Moving to cleaner fuels about 40 percent of the in the campus steam plants was buildings domestic hot water. one of the big moves that Duke This is a rendering of what Dukes West Campus Steam Plant will look like once completed. Ultimately, utilizing these could make as an institution to solar panels is going to displace meet our climate goals, said an amount of steam we use at the Bryan Center to heat water, which Tavey Capps, Dukes sustainability director. means we'll be using less steam and burning less natural gas, said As Duke works to complete the steam plant project, the campus Steve Palumbo, energy manager for Facilities Management. It's a continues its march toward carbon neutrality by 2024 the main chain effect of sustainable practices. goal when President Richard Brodhead signed the American College and University Presidents Climate Commitment in 2007. Five years after signing the pact, and three years after establishing Dukes Climate Action Plan, the universitys carbon footprint is continually shrinking. Greenhouse gas emissions, which include energy use and on-campus transportation and commuting, are down 11 percent from a 2007 baseline, a decrease in carbon output equivalent to the April 20, noon to 5 p.m. emissions of about 6,113 cars over one year. A festival, including a bike parade, music, food, Among the reasons for the shift has been the adoption of games and more, will be held outside the sustainable energy policies. According to an audit of Dukes greenhouse gas emissions in 2007, 78 percent of all of Dukes Levine Science Research Center. Get the full emissions came from energy consumption such as heating buildings list of events for Aprils Earth Month at and powering computers. Last year, it was 72 percent, despite a larger sustainability.duke.edu. footprint with new offices and buildings like the Smith Warehouse.
Working@Duke
Neutrality is reached by reducing emissions and then offsetting leftover emissions by funding activities or projects that reduce, avoid or sequester greenhouse gases.
The GoPass, a free public bus pass for Duke students and eligible employees, is among alternatives to help reduce emissions.
Our commitment to sustainability has been built from the ground up through construction and renovation projects, said Tallman Trask III, executive vice president. We started building to higher and more sustainable industry standards before LEED certification was introduced in 2001. We saw LEED as an opportunity to formalize this process and track our progress. Today, we are among the leading universities in the country.
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from lots before athletic events. Time is also reserved to allow for five minute, in-person appeals. While all parking citations are eligible to be appealed, Duke community members should consider context when appealing a ticket. For example, if a vehicle was parked in a fire lane, or in a handicap-accessible spot, the driver is breaking state law; the ticket will not be dismissed. In other cases, if a car is parked without a proper permit, but the driver has a legitimate reason such as a medical emergency, the appeal committee may consider a dismissal. Its important to think twice before submitting an appeal because not everything will be a legitimate excuse, said Brown, the adjudications officer. Johnny Bell, a senior network analyst with the Office of Information Technology, has served on the appeals committee member for about 20 years. He joined the group because he considered it a valuable way to help Dukes parking efforts. Bell suggested first consulting Dukes parking policies at parking.duke.edu to ensure an appeal is well founded. He recommended providing pertinent information, like photos, in the appeal. A lot of times people will just appeal by making comments but never give us a way to verify what they say, Bell said.
Although Parking and Transportation provides information and support for the appeals committee, the committees voting members make decisions independently. Brown said the committees goal is to help educate and reinforce rules to keep campus safe.
BY BRYAN ROTH
How To Appeal
Only parking citation appeals received within 15 days of a parking violation are reviewed. Appellants must complete an appeal form at parking.duke.edu or fill out a form at the Parking and Transportation Services office at 2010 Campus Dr. An in-person appeal can be scheduled by calling (919) 684-7275 immediately following submission of an online appeal.
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ichelle Evans hesitated at the conference room door. She wondered whether any of the confident looking women dressed in business suits would want to talk with her, an administrator at Duke with two years of experience. Then the president of the Business and Professional Women chapter walked up, shook her hand warmly and asked about her career aspirations. That was seven years ago. It was the beginning of a wonderful relationship, both with the president and the organization, said Evans, an administrative manager for Duke's Research Integrity Office. Evans is now the president of the Raleigh chapter of Business and Professional Women, a national organization that focuses on improving the lives of working women through networking, education and development opportunities. Over the years, her membership in the organization has taught her tricks to calm nerves when at the podium presenting to professionals and steps for parliamentary procedure to ensure all issues are discussed during a meeting before a vote. It is a nurturing environment where I can feel comfortable exploring new sides of myself, Evans said. Some professional groups, like Business and Professional Women, bring together
employees from different occupations around a common passion. Other organizations, such as the American Society of Landscape Architects, focus on professionals from specific industries. A common thread is organizations offer opportunities to learn new knowledge and skills and expand a professional network. Meg Flournoy, associate director of Career Services at the Fuqua School of Business, recommends following a passion when looking for professional organizations to join. Find an organization that energizes you and brings meaning to you personally, she said. Then figure out how to bring that energy back to your job. For Evans, membership in Business and Professional Women led to her becoming secretary after a few months. A few years later, Evans was asked to provide administrative support to Dukes
Conflict of Interest Committee, a group that regularly uses parliamentary procedure. I never would have guessed parliamentary procedure was a skill I would use at Duke, Evans said. But I was glad that I had learned it. She also honed public speaking skills and found opportunities to speak to large groups within her professional organization. When her manager at Duke asked her to present to senior faculty on the progress of a new initiative, she accepted the assignment. Thats the beauty of learning skills in organizations outside of work, Evans said. It gives me confidence in using them when the time is ripe at Duke. Career Tools is a series of articles with tips and tools for professional development at Duke.
BY MARSHA A. GREEN
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Steve Hinkle, chaplain with InterVarsity Graduate and Faculty Ministries, rides his bike to campus every day. He said a cultural shift at Duke to improve biking infrastructure has helped make bike commuting an easier option.
or nearly a year, Steve Hinkle has peddled his way to the grocery store, meetings and most important to and from work. Hinkle agreed last year to give up his 200,000-mile, 1992 Toyota Corolla for a custom-made commuter bike from Black Sheep Bikes of Fort Collins, Colo. The swap was part of the "Tour de Fat," a countrywide traveling bike event that made its first stop in Durham. The catch: Hinkle pledged to not drive a car, barring a serious emergency, for one year. While some may not be as accepting of this drastic change in transportation, Hinkle embraced it, particularly time spent on his bike on and around campus. Ive really enjoyed it because I like the sense of contact I get with the grounds and spaces around Duke, said Hinkle, a chaplain with InterVarsity Graduate and Faculty Ministries. Its really easy to jump on my bike and go from one point to another because I dont have to worry about parking like I would with a car. In the past two years, Duke has made strides in enhancing campus for bike riders and commuters. Among the improvements are bike safety signs painted on roadways (called sharrows) and the creation of
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commuters. Duke now has about 460 total; 40 percent are faculty and staff. Practically every Duke road on campus has bike infrastructure in the form of a bike lane, wide shoulder or sharrow, said Brian Williams, Dukes transportation demand management coordinator. Weve made a concerted effort to make biking the cleanest and fastest way to travel carbon-free throughout Duke. Hinkle, the chaplain and bike commuter, said having access to showers has been a benefit, especially in Durhams summer heat. He also noted that Dukes use of sharrows nationally recognized symbols to alert drivers that cyclists are sharing the main traffic lane may offer a long-lasting impact. The symbols are painted at 25 campus locations, from the Campus Drive tunnel on East Campus to the entrance of Science Drive across from the Washington Duke Inn. I like seeing those because its one more reminder to commuters that the road is also intended to be used by bikes, Hinkle said. Theres a cultural momentum gaining that offers more and more support for people to bicycle at Duke.
BY BRYAN ROTH
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he Duke Farmers Market offers some of the freshest local produce around, but this season, its going global. Beginning with the first market April 27, the Duke Farmers Market will celebrate its 12th season with an international theme of Local Foods, Global Flavors. As part of the effort, LIVE FOR LIFE, Dukes employee wellness program and sponsor of the market, will highlight a different country each month of the market, which runs through Sept. 24. Visitors can pick up free recipe cookbooks featuring international recipes from Duke faculty and staff. Being able to offer these local, fresh foods is great because we know our shoppers can taste the difference between what they can get at a grocery store and what they find at the farmers market, said Lauren Updyke, health education manager with LIVE FOR LIFE. By taking these recipes and using fresh ingredients from the farmers market, it offers everyone the chance to try something new while eating healthy. The market, located between the Bryan Research and Nanaline H. Duke buildings off Research Drive, features about a dozen local farmers and vendors selling a variety of fresh produce, healthy baked goods and more. The Duke Campus Farm will join the market for the first time this year. Students, faculty and staff can use cash and FLEX points to buy items from the Campus Farm table. Updyke said this seasons global theme came about to recognize Dukes diverse community. To open the first market, local cook Linda Watson will hold a cooking demonstration featuring collards to celebrate Brazil. The Local Foods, Global Flavors recipe cookbook will also be available at no charge. The cookbook will feature nine international recipes one a month from April to December.
Lucy McMorris, an administrative assistant with Duke Hospitals administrative systems and nursing payroll, submitted her a recipe for orzo salad, a dish with origins in the Mediterranean. Shes made the orzo salad recipe for about 15 years. I like to use tomatoes in my salad and everything tastes better with in-season tomatoes, she said. Its easy to find good food choices at the market and the local farmers also give you good ideas for things to prepare. In addition to farm-fresh produce and the new cookbook, employees can also buy special gifts at the market. During Duke Appreciation in May, faculty and staff can purchase produce through the MARKET-GRAM program. Vendors will sell special arrangements of flowers, fruits, coffee beans and other products as MARKET-GRAM specials priced from $3 to $12. Employees who purchase an item can then pick up from the LIVE FOR LIFE table a free MARKET-GRAM bookmark gift tag with messages like Youre a peach.
BY BRYAN ROTH
Want To Go?
The Duke Farmers Market runs from 11 a.m. to 2 p.m. every Friday from April 27 to July 27 and every other Friday from Aug. 10 to Sept. 24.
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im Nichols enjoyed using Sakai last fall in his Public Policy 264 course, National Security Decision Making. After attending a training session at Dukes Center for Instructional Technology, he found the new online learning management system easy to upload all readings, assignments and other course materials. He found the interface easy to use, too. As a management tool, it was a big time saver, and I got a lot of positive comments from my
students, said Nichols, an adjunct professor. They picked it right up, and we didnt have a single glitch throughout the semester. Nichols is looking forward to using Sakai again in the coming academic year. For those new to the system, though, he recommends exploring it a bit before the start of the semester. Its very intuitive, but it will take a little time to figure out some of the tricks for doing what you want to do, he said.
Tim Nichols
What is Sakai?
Sakai, an open-source collaboration and learning environment, is replacing Blackboard at Duke for course and organizational site management.
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PERQS
employee discounts
ark Kitchens springcleaning is easy. He hires Peoples Pride, a service that provides a 20 percent discount to staff and faculty. I wanted my house to be cleaned effectively, but I wasnt finding the time to do so, said Kitchens, advisor of the Duke Karate Club and supervisor for Technical Services within the University Center for Advising and Events. Peoples Pride offers Duke faculty and staff a discount on its signature deep-cleaning service, a two-day effort that includes cleaning sinks, showers, mirrors, ceiling fans, baseboards, outlet covers, windows, microwaves and the oven. Peoples Pride is one of several companies currently offering cleaningrelated discounts through PERQS, the Duke employee discount program. The need for a spring-cleaning became clear to Kitchens when he saw airborne dust in the sunlight in his living room. As he gathered his work papers and his karate gear and headed out the door that day, he wondered whether he would get the house clean before his allergies kicked in. Later that day, he received an email from the PERQS subscription list advertising the Peoples Pride discount. I got on the phone immediately and started asking about costs and availability, said Kitchens, who lives alone.
Kitchens set up an appointment with Vincent France, owner of Peoples Pride, for a deep cleaning of his north Durham home on a Tuesday morning when Kitchens was off work. France arrived at 9 a.m., took his tub of sponges and cleaning solutions into the kitchen and got to work. He wiped down counters, scrubbed the microwave and cleaned grime from the sink. He polished the range top, scraping away food residue in crevices and corners. Before he turned his attention to the next room, France asked Kitchens to take a look at his work to ensure he didnt miss anything. Kitchens said he was impressed. Ive had previous services where they bring in four people who zoom all over your house and you are never really sure what they have done, Kitchens said. Vincent really wants to do the job right. For France, the reactions of his clients are the best reward for a job well done. I just love helping people recapture their house and make it into a home again, he said.
BY MARSHA A. GREEN
Vincent France, owner of Peoples Pride, offers a discount to Duke employees on cleaning services. Here, he cleans the home of Mark Kitchens. Photo by Mark Kitchens.
Peoples Pride
(919) 931-5834 peoplesprideservices.com
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WORKING@DUKE
HOW TO REACH US
Editor: Leanora Minai (919) 681-4533 leanora.minai@duke.edu Assistant Vice President: Paul S. Grantham (919) 681-4534 paul.grantham@duke.edu Graphic Design & Layout: Paul Figuerado (919) 684-2107 paul.figuerado@duke.edu Senior Writer: Marsha A. Green (919) 684-4639 marsha.green@duke.edu Writer/Videographer: Bryan Roth (919) 681-9965 bryan.roth@duke.edu Photography: Duke University Photography and Marsha Green and Bryan Roth of Communication Services.
dialogue@Duke
How do you keep your job-related skills sharp?
Ive been reading a book by Dukes Darla Deardorff on intercultural competency because I want to keep up my knowledge and awareness of working with people from around the world. I also read the International Educator monthly magazine, and Im involved with groups and conferences because its a wonderful way to network, learn more and improve my public speaking. Ive taken classes with Learning and Organization Development for improving feedback and communication skills.
Lisa Giragosian Associate director, International House 15 years at Duke
Ill finish my bachelors in business management through the University of Phoenixs Raleigh campus in April. I also stay up-to-date with certifications and look at publications to find out whats out there to benefit my career. My next goal is to earn human resources certifications through Dukes Continuing Studies.
Craig Gorham Employment representative, Duke Temporary Services 4 years at Duke
Working@Duke is published every other month by Dukes Office of Communication Services. We invite your feedback and story ideas.
Send email to working@duke.edu or call (919) 684-4345. Dont forget to visit the Working@Duke section daily on Duke Today: today.duke.edu/working
The world of conservation, research, and animal management is everchanging. I tend to keep up on scientific journals, and Im a member of the Association of Zoos and Aquariums, American Association of Zoo Keepers, Association of Fundraising Professionals, and the National Association for Interpretation. Each of these organizations has online forums where colleagues within the community converse about relevant topics.
Niki Barnett Manager of education programs and interim development officer, Duke Lemur Center 4 years at Duke
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