Case Study

Samsung Electronics Co. Optimizes Its Oracle Environment

with Space Manager with LiveReorg®, Improving SAP R/3 “Previous reorg tasks required application
Response Time and Reducing Disk Cost downtime. However, Space Manager
enabled us to perform the task without
system downtime. In addition to such
Samsung Electronics Co., LTD (SEC), an icon of IT in South Korea, is a global company that is leading the
convenience, SAP R/3-related service speed
Digital Convergence era. SEC’s global network encompasses about 90 facilities in 48 countries, including
has also improved by more than 40 percent
24 joint production and sales corporations, 40 sales corporations and 15 branches. Like other global through the reorg task.”
giants, SEC must provide 24x7 information service availability to users around the world.
- Dongjik Park
In an effort to minimize downtime, more effectively manage its Oracle environment and keep pace with Advisory Engineer
Samsung SDS
its growing volumes of data, SEC adopted Space Manager with LiveReorg®, a comprehensive Oracle
reorganization tool from Quest Software.

The Challenge
For SEC, database reorganization was proving to be a source of painful downtime. Reorganization is
typically a diffcult task for DBAs, because it requires downtime of the database systems and coordination
among the affected departments. For global companies like SEC, planned downtime is an extremely
time-consuming process, requiring the cooperation of numerous departments, all of which manage
different systems.
Overview

“In the past, we needed to secure two to three days of downtime for off-line reorganization. However,
Headquarters
the increase in database size, due to our growing data volume, has made the downtime required for
Seoul, South Korea
reorganization even more time-intensive and therefore a greater burden,” said Dongjik Park, advisory
engineer, Electronics Management IS Team (Team manager: Hee -Su Ahn) Technical Support Part of Critical Needs
Samsung SDS. A solution to minimize downtime during
database reorganization, as well as more
The Quest Solution effectively manage the Oracle environ-
ment and exponential database growth.
SEC decided to use a reorganization tool to solve this problem. The company carried out benchmark
tests on a variety of products, including Space Manager with LiveReorg from Quest Software, TSreorg Services
from CA and DB-Reorg from BMC. The test results showed that Quest Software’s Space Manager with Global electronics leader and provider
LiveReorg excelled in various areas, including performance and functionality. “Quest Software’s Space of state-of-the-art IT products and home
appliances.
Manager with LiveReorg provides unmatched performance throughput, both online and off line, and is
also outstanding in that it provides a wide range of great features, setting it apart from products from Solution
other vendors,” said Park.
Space Manager with LiveReorg
After the benchmark tests, Samsung SDS (an IT outsourcing subsidiary of Samsung Group) started a pilot
Results
project to apply Space Manager with LiveReorg to SEC’s new financial system, which had been operating
• Eliminated downtime associated with
based on SAP R/3. The new financial system at SEC is a mission-critical back-end system, so the increase
database reorganization
in database size was proving to be more than a system management issue; it was becoming a
• Reduced disk costs
performance issue for users. “The increase in database size for SAP R/3 was directly affecting the dialogue
response times. In particular, the absence of timely reorg [reorganization] tasks was leading to reduced • Increased SAP R/3 service speed by
more than 40 percent
throughput speeds and consequently impacting users. Reorganization was emerging as an inevitable
and increasingly crucial task for the DBAs,” said Park. • Gained the ability to perform database
optimization any time
SEC deployed Space Manager with LiveReorg to automate the reorganization tasks and soon discovered
• Improved employee productivity and
that the solution delivered greater benefits than the company had originally expected. In particular, efficiency
Space Manager with LiveReorg’s reorganization, problem detection and capacity planning tools allowed
DBAs to maximize existing storage resources with minimal impact on applications and users, making it
possible to reorganize 24x7 databases with zero application downtime. “Previous reorg tasks required
application downtime. However, Space Manager with LiveReorg enabled us to perform the task without
system downtime,” said Park. “In addition to such convenience, SAP R/3-related service speed has also
improved by more than 40 percent through the reorg task. With Space Manager, we realized a reduction
in required database size and an improvement in dialogue response time for SAP R/3.”

The Bottom Line

Park points out zero downtime and reduced disk costs as the most important benefits gained from using
Space Manager with LiveReorg. He explained how zero downtime makes a big difference in business
operations. “In the past, it was difficult to perform even annual reorg tasks. But now, zero downtime
allows us to carry out the task in real time whenever necessary, without the need for cooperation from
other departments,” said Park. This means they can perform database optimization at any time.

Along with zero downtime, SEC also benefited from reliable reorganization tasks. “Reorg is a risky task
because a single error can result in serious system failure. So, the task of reorg is inevitable but also
highly challenging for DBAs. However, Space Manager with LiveReorg enables us to perform stable and
reliable proactive reorganization checks,” said Park.

Zero downtime and reliable reorganizations generated additional benefits for Samsung SDS — namely,
freeing up DBAs and systems engineers for more critical and productive tasks. In addition, they can
perform reorganizations on weekends or at night and with less chance of error, since they now have an
automated reorganization tool and are no longer relying on manual reorganization methods.

Space Manager with LiveReorg also helped the organization reduce costs. When a company runs a
terabyte-class database management system, like a new financial system for SEC, growing data translates
into a linear increase in management and cost. “In the case of the new financial system, a natural increase
in database size amounts to 20 gigabytes (GB) to 30 GB each month. If we do not perform the archiving
and reorganization tasks after deleting unnecessary data, huge physical disk capacity is required,” said
Park. As of December 2005, database space for SAP R/3 has grown only 180 GB over the past five years
because SEC has been using Space Manager with LiveReorg to optimize the database. Samsung SDS
assumes that without Quest’s Space Manager with LiveReorg, the disk capacity of the database
management system for SAP R/3 would have required more than 500 GB from 2001 through 2005.

About Samsung Electronics

Samsung Electronics Co., LTD (SEC), the nation’s flagship company, is a globally recognized electronics
giant, whose products include state-of-the-art IT products and home appliances. In 2004, SEC’s sales
were $55.3 billion and net profit was more than $10 billion. SEC is the fastest growing brand from $6.4
billion USD (2001) to $12.55 billion USD (2004) in brand equity.

About Quest Software, Inc.

Quest Software, Inc. delivers innovative products that help organizations get more performance and
productivity from their applications, databases and windows. Through a deep expertise in IT operations
and a continued focus on what works best, Quest helps more than 18,000 customers worldwide meet
higher expectations for enterprise IT. Quest Software can be found in offices around the globe and at
www.quest.com.

Quest Software Incorporated • 5 Polaris Way, Aliso Viejo, CA 92656 • www.quest.com • e-mail: info@quest.com
©2006 Quest Software, Inc. All rights reserved. Quest and LiveReorg are registered trademarks of Quest Software. All other
brand or product names are trademarks or registered trademarks of their respective companies.
CS_DM_SAMSUNG_09182006