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Installing an Omnicast System Omnicast version 4.

Information contained herein is confidential and proprietary information of Genetec Inc.

Table of Contents

1 PREAMBLE..........................................................................................................................3 1.1 DOCUMENT REVISIONS......................................................................................................3 1.2 OMNICAST OVERVIEW.......................................................................................................3 1.3 SUPPORTED VIDEO ENCODERS AND IP CAMERAS...............................................................3 1.4 SUPPORTED FIRMWARE.....................................................................................................3 2 PRE-INSTALLATION PREPARATIONS........................................................................4 2.1 REQUIRED SOFTWARE.......................................................................................................4 2.1.1 Omnicast related software........................................................................................4 2.1.2 Windows related software.........................................................................................4 2.1.3 Windows service pack warning.................................................................................5 2.1.4 Extra utilities.............................................................................................................5 2.2 REQUIRED HARDWARE.....................................................................................................6 2.2.1 Server and client PCs..............................................................................................6 2.2.2 Storage solution for video archives..........................................................................6 2.2.3 Video encoders / IP cameras....................................................................................7 2.2.4 Cabling and switching equipment.............................................................................7 2.2.5 Serial cables for troubleshooting video encoder units.............................................7 2.3 REQUIRED INFORMATION..................................................................................................8 2.3.1 Windows authentication............................................................................................8 2.3.2 Network.....................................................................................................................8 2.3.3 Omnicast...................................................................................................................8 3 OMNICAST SOFTWARE INSTALLATION...................................................................9 3.1 SERVER SOFTWARE INSTALLATION...................................................................................9 3.1.1 Pre-installation preparations....................................................................................9 3.1.2 Server software installation......................................................................................9 3.2 CLIENT SOFTWARE INSTALLATION..................................................................................19 3.2.1 Pre-installation preparations..................................................................................19 3.2.2 Client software installation.....................................................................................19 3.3 INTERNATIONAL EDITION....23 3.4 UPGRADING FROM PREVIOUS OMNICAST VERSIONS24 3.4.1 Upgrading Omnicast 3.5 Server...25 3.4.2 Upgrading Omnicast 3.5 Client.30 3.5 TESTING THE INSTALLATION...........................................................................................31 APPENDIX A - TECHNICAL SUPPORT..........................................................................32

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1 Preamble
The purpose of this document is to guide integrators and/or Omnicast system administrators as to how to install and configure an Omnicast system.

1.1 Document revisions


Version 1.0 Description of change Initial Version Date January 15th, 2007

1.2 Omnicast overview


Omnicast is a video surveillance over IP security solution. It is intended to integrate with or, replace analogue CCTV technology

1.3 Supported video encoders and IP cameras


Omnicast 4.0 supports video encoders and IP cameras manufactured by Verint, Bosch, Sony, Axis, Acti, GE, Siemens, and Vivotek. All generic JPEG IP cameras are also supported.

1.4 Supported firmware


A list of the supported encoders and IP cameras respective firmware versions can be found in the release notes on the root of the installation CD. A reference list of supported firmware (for all Omnicast versions) can be found on the Genetec support site through the following URL: http://www.genetec.com/english/customercare/support/Firmwares.aspx

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2 Pre-installation preparations
Before installing an Omnicast system, the following elements need to be prepared: Required software. Required hardware. Required information.

2.1 Required software


The software requirements can be divided into 3 main groups: Omnicast related software, Windows related software and extra utilities. The first 2 groups (Omnicast and Windows related software) are absolutely required. The third group (extra utilities) is for advanced troubleshooting only and is usually not required. 2.1.1 Omnicast related software The Omnicast installation CD-ROM should be brought to the site. It contains: o Omnicast client and server installation files o Latest release notes and documentation. o MSDE2000 (SQL server) installation files or SQL Expres 2005 If the Omnicast installation files were downloaded from the Genetec web site, it is likely that they will only contain the Omnicast software itself with none of the additional utilities, firmware or documentation mentioned above. In this case please contact technical support. They will be able to provide you with the URLs to download these additional elements. 2.1.2 Windows related software The Windows operating systems of every PC used in an Omnicast system will require: o DirectX 9.0c or later. o The latest Omnicast compatible Windows critical updates and security patches. (Contact Genetec Tech Support or consult the Minimum Requirements list on the Genetec web-site) o The latest video card drivers from the manufacturer (ie. Not the Microsoft compatible version of the driver but the original up to date drivers from the manufacturer) The DirectX version installed in the operating system can be confirmed as follows: a) Click the Windows [Start] button b) Click the [Run] command

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c) Type dxdiag in the Open field and click the [OK] button The Windows operating system and service pack level can be confirmed as follows: a) Click the Windows [Start] button b) Click the [Run] command c) Type winver in the Open field and click the [OK] button 2.1.3 Windows service pack warning Important: If Windows XP Service Pack 2 or, Windows 2003 Server Service Pack 1 have been applied to the operating system 2 important changes have been made to the Windows operating system that will interfere with the successful use of Omnicast software: 1. Windows firewall turned on and blocking all ports. 2. DCOM function call permissions have been modified/removed. The Windows firewall will have to be turned off and the DCOM function call permissions will have to be re-applied. The Genetec support site has step-by-step documents as to how to make these changes to the Windows operating system such that the Omnicast software will operate successfully on a Win XP SP2 or Win2003 Server SP1 computer. http://www.genetec.com/Download/Support/Software/WindowsXP_SP2_Configuration.pdf http://www.genetec.com/Download/Support/Software/Win2003_SP1_Configuration_Dcom. pdf 2.1.4 Extra utilities Some advanced troubleshooting utilities may be needed in difficult installations. Advanced Omnicast troubleshooting may require (but is not limited to): o Network packet sniffing software o Multicast connection testing software o Serial port sniffing software

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2.2 Required hardware


The following hardware is required for every Omnicast installation: The PC (s) that will be acting as the Omnicast server(s). The PC (s) that will be acting as the Omnicast client workstation(s). Storage solution for video archives. The video encoders or IP cameras that will stream digital video to the Omnicast system (If video encoders are being used,) the analogue CCTV cameras that will feed the video signal to the encoders. Coax cable to connect the CCTV cameras to the encoders. A small flat head screwdriver to connect wiring to the encoders wiring harnesses. Network switch(es). 10/100 Mbs full-duplex switch (not hub) with multicast support. Category 5 Ethernet patch cables to connect video encoders, IP cameras, servers and workstations to the network switch. Serial cables to connect laptop to encoders (for troubleshooting) 2.2.1 Server and client PCs Please refer to the minimum requirements spec sheet on the Genetec support site to determine if the PCs to be used as Omnicast server and Omnicast clients meet the minimum requirements to run Omnicast software. As a general rule of thumb: RAM (live memory) and storage (space and read/write speed) are the most important elements for Omnicast servers. Processor speed and video card performance are the most important elements for Omnicast client PCs. The official Omnicast minimum requirements can be found here:
http://www.genetec.com/download/support/documents/Omnicast_v40_Server_Client_Specifications.pdf

2.2.2 Storage solution for video archives The storage required to save the digital video recordings (archives) must be considered before installing an Omnicast system. An MPEG-4 disk space calculator is available online through the Genetec web site to help in the planning of storage requirements: http://www.genetec.com/english/customercare/support/tools.aspx The choice between local hard drives, an external RAID solution or networked storage is dependant on the number of cameras, the recording behaviour (on alarm vs. continuous), the video format (MPEG-4, MPEG-2, Motion JPEG), the read/write speed of the drive(s), and the network bandwidth available.

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2.2.3 Video encoders / IP cameras The source of the digital video streams will be either a digital video encoder device or, an IP camera. Please refer to the firmware vs. software compatibility matrix on the Genetec support site to ensure that the version of Omnicast software installed will support the version of firmware in the video devices: http://www.genetec.com/english/customercare/support/Firmwares.aspx 2.2.4 Cabling and switching equipment If analogue CCTV cameras are being used to feed a video signal to digital video encoders, coax cable is required from the cameras output to the video encoders input. Video encoders, IP cameras, Omnicast server(s) and Omnicast client workstation(s) will all require category 5 Ethernet cabling to connect the RJ-45 Ethernet interfaces to the network switch. 10/100 Mbs, full-duplex network switch for the physical connection of all networked devices. For smaller installations, it is preferred that the switch support multicast transmissions. For larger installations, it is required that the switch support multicast transmissions. If the switch supports IGMP snooping and IGMP querying, it is considered as fully supporting multicast transmissions. 2.2.5 Serial cables for troubleshooting video encoder units A serial cable is important to have available in case direct serial communication is required in troubleshooting a video encoder unit. Verint encoders and VCS encoders can display their command-line interface via an RS-232 serial connection. Windows Hyper-Terminal or, Verints SConfigurator utility can be used to communicate with the unit across the serial link. The serial cable must provide a Straight-Through serial connection (i.e. Not null-modem) The genders of the 9-pin RS-232 connectors must be determined according to the specific model of unit you are using. Supported Video Units

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2.3 Required information


Some important information must be readily available before beginning the Omnicast software installation. This includes Windows authentication information, network topology and IP addressing information and, Omnicast licensing information. 2.3.1 Windows authentication For both server and client workstations, the Windows local administrator username and password must be used to login to the operating system before launching the Omnicast software installation. If the PC is part of a Windows domain, ensure that the contact information for the network administrator is available for the troubleshooting of domain related restrictions or problems. 2.3.2 Network The network topology must be understood before installing Omnicast. Is the system being installed on a flat network? Is all equipment connected to the same switch? Is the login information available for any managed switches? Will there be other traffic using the same network? Are there any routers between server(s), client(s) and encoders/IP cameras? Will any of the traffic be crossing an Internet connection? The IP addressing scheme must be determined before installing Omnicast Will fixed IP addresses or a DHCP server be used? If fixed IP addresses are used, are the IP addresses/Subnet Mask/Gateway address available for all equipment? Ensure that contact information for the network administrator is available for the troubleshooting of IP related problems 2.3.3 Omnicast The Omnicast licensing details must be known before installing an Omnicast system. The server will not run without a proper license key. What is the system ID and password? Which services/features are supported by the license? How many encoders/cameras are supported by the license? Is an Internet connection available on-site?

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3 Omnicast Software Installation


3.1 Server Software Installation
3.1.1 Pre-installation preparations - Ensure that the Omnicast licensing information is available before installing the server. - Ensure that access to an Internet connection is available (either on the server or nearby) - Ensure that the servers operating system is up to date with all the service packs, security patches and driver updates. - Ensure that you are logged into the operating system as a user with admin privileges. - Ensure that the installation media is available either on CD-ROM or a shared location. 3.1.2 Server Software Installation Follow this procedure if you are installing Omnicast Server on a clean machine. 1. Insert Omnicast Server installation CD into the CD-ROM drive. 2. The Setup program should start automatically. If not execute setup.exe located in the root of the CD-ROM drive. 3. Click on the button [ English ] to select the English software version.

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4. Click the button [ Server installation ]. 5. Installation will then begin. Click [ Next > ] to continue.

6. Read and accept the License Agreement, and click [ Next > ] to continue.

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7. Select the installation folder and click [ Next > ].

NOTE: Regardless where you choose to install your software, you need to have at least 300 MB of free space on your C: drive (or wherever \Windows is installed), otherwise the InstallShield will say that you do not have enough free space. 8. Choose the installation package that fits your servers role:

Typical will install the most frequently used server components (Directory,

Gateway, Archiver, Virtual Matrix and WatchDog). Archiver will install all necessary components for a server operating only as an Archiver.

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Custom allows you to choose which program features you want installed.

This option is recommended for advanced users. If you selected "Typical" or "Archiver", please go directly to step 10. 9. If you selected "Custom", you will have the opportunity to choose the server components you want to install.

Click on a feature name to see a brief description on the right. The space required for the installation of each feature is also indicated. Click on the button [ Space ] to display the available space on the disk volumes of your machine.

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10. After the package selection, the Database Server Selection menu will appear. If the PC does not already have a SQL database server running on it, be sure to select Install a new database server. If the PC already has SQL Server installed and you would like to use the existing SQL instance, select the 2nd option to Use an existing SQL database server. The existing SQL Server name must be provided by either selecting it from the drop-down box or typing it in manually.

11. If the Directory Failover Coordinator is selected as part of the installation, you will need to specify whether the machine you are installing is designated as the primary Directory server or a backup Directory server.

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If you select Primary Directory server, the installation will proceed as

usual. If you select Backup Directory server, you will need to indicate the name of the Gateway that will connect you to the primary Directory.

The Gateway is the service that provides seamless connections between all Omnicast applications in a given system, regardless of whether they are located on the same LAN or not. The Gateway acts as a doorway to the Directory for all Omnicast applications.
Click on [ Next > ] to continue.

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12. Click on [ Install ] to begin the installation. 13. The Server Administrator will open just before installation completes. You will need to activate your Omnicast license. Two methods are available.

14. Activate your Omnicast license. If your PC is equipped with Internet access, click on the button to "Activate license from the Web" and continue with step 15. If your PC does not have Internet access, click on the button to "Import the license key from a file" and continue with step 19. If you have already copied the license key to the clipboard, you may apply it by clicking on the button and continue with step 20.

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15. The Web activation logon screen will appear. Please enter the 18 digit Omnicast System ID and activation password provided by the Genetec Sales department at the time of your software purchase. Failure to provide this information will prevent you from successfully activating your system.

16. If your system includes multiple servers, select the server for which the license is required.

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17. After selecting your server and clicking the [ OK ] button, you should receive a confirmation message stating that your license has been successfully configured.

18. Click the [OK] button and your license information should appear on screen. Please continue with step 20. 19. Select your license file (extension ".lic") and click on [ Open ].

If you do not import a valid license key, Omnicast will NOT run. License keys for purchased Omnicast licenses can be obtained from http://www.genetec.com/Licenses/LoginForm.aspx

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20. All the services installed on this machine should appear under System in the resource tree shown in the left pane.

21. Close the Server Admin, and select [ Yes ] when asked to reboot in order to complete the installation.

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3.2 Client Software Installation


3.2.1 Pre-installation preparations - Ensure that the Omnicast licensing information is available before installing the server. - Ensure that access to an Internet connection is available (either on the server or nearby) - Ensure that the servers operating system is up to date with all the service packs, security patches and driver updates. - Ensure that you are logged into the operating system as a user with admin privileges. - Ensure that the installation media is available either on CD-ROM or a shared location. 3.2.2 Client Software Installation Follow this procedure if you are installing Omnicast Client on a clean machine. 1. Insert Omnicast Client installation CD into the CD-ROM drive. 2. The Setup program should start automatically. If not execute setup.exe located in the root of the CD-ROM drive. 3. Click on the button [ English ] to select the English software version.

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4. Click the button [ Client installation ]. 5. Installation will then begin. Click [ Next > ] to continue.

6. Read and accept the License Agreement.

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7. Select the installation folder and click [ Next > ].

NOTE: Regardless where you choose to install your software, you need to have at least 300 MB of free space on your C: drive (or wherever \Windows is installed), otherwise the InstallShield will say that you do not have enough free space. 8. Choose the installation package:

Typical will install all client applications (Live Viewer, Archive Player,

Config Tool and all plugins). This option requires the most disk space. Custom allows you to choose which program features you want installed. This option is recommended for advanced users.

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9. Installation will then be performed. Click [ Finish ] when complete.

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3.3 International Edition


Differences Omnicast International Edition comes on separate CDs. The installation procedure is exactly the same as for the Standard Edition, except that you will not get the initial screen that asks you to select English or French. The Installation program is only available in English. Towards the end of the installation, the "Language Tool" dialog appears, asking you to specify the language in which you wish to run your software.

The available languages for Omnicast 4.0 SR1 are English, French, Italian and Japanese. You may change the language anytime after the installation with the Language Tool. The Language Tool is found under "Start Program Genetec Omnicast 4.0 Tools". Language limitations Note that the English Help is installed by default. If you wish to use the Help file in another language (only French and Japanese are available) do the following. 1. Move to the folder "C:\Program Files\Common Files\DVR Software 4.0\Help" 2. Rename the file "Help.chm" to "Help_English.chm" 3. Make a copy of either "Help_French.chm" or "Help_Japanese.chm" and rename it to "Help.chm" The next time you type F1 from any Omnicast client application, the new Help file will be used instead of the English one. French Help limitations Only the Welcome (Bienvenue), Live Viewer (Visionneur), and Archive Player (Enquteur) sections are available in French. Japanese Help limitations The Japanese Help file corresponds to Omincast 4.0 GA.

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3.4 Upgrading from previous Omnicast Versions


Supported upgrade paths Genetec supports upgrades from any Omnicast 3.0 build and higher, for either client or server applications. For information on upgrading from earlier versions (before 3.0) please contact Genetec Technical Support. NOTE: Omnicast 4.0 (GA and SR1) uses a new licensing procedure, and as such, your previous Omnicast license WILL NOT work. Please ensure that you have a new Omnicast 4.0 license before upgrading. Upgrading from 3.0 to 4.0 Upgrading from Omnicast 3.0 to 4.0 (GA or SR1) requires two steps. First, you must upgrade from 3.0 to 3.5. Then, follow the instructions in the subsequent sections to upgrade from 3.5 to 4.0 (GA or SR1). You may get a copy of Omnicast 3.5 SR4 release notes from the following link: http://www.genetec.com/english/customercare/support/overview.aspx After signing in, click on the link Documents to find the desired document. NOTE: Please contact Genetec Technical Support to get a temporary license for Omnicast 3.5. Upgrading from 3.5 to 4.0 The basic procedure to upgrade to Omnicast 4.0 (GA or SR1) does not require removing the previous version of Omnicast. Omnicast 4.0 installation can detect the previous versions and proceed with the upgrade, replacing the older version. Please read Error! Reference source not found. and Error! Reference source not found. for the upgrade instructions. Upgrading from 4.0 GA to 4.0 SR1 Omnicast 4.0 GA and 4.0 SR1 are incompatible. Therefore, when you install Omnicast 4.0 SR1 on a PC where 4.0 GA is installed, the installation program will detect the previous version and warn you that the previous version will be removed if you wish to continue. This is true for both Client and Server installations.

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3.4.1 Upgrading Omnicast 3.5 Server Omnicast 3.5 Server without Directory Failover Follow this procedure if you are upgrading an Omnicast 3.5 Server that does not use any failover configuration.
1. Insert Omnicast Server installation CD into the CD-ROM drive. 2. The Setup program should start automatically. If not execute setup.exe located in

the root of the CD-ROM drive. 3. Click on the button [ English ] to select the English software version.

4. Click the button [ Server installation ]. 5. Installation will then begin. 6. The previous version will be detected and the following message will be displayed.

Click [ OK ] to close this message box. At this point, you can either click [ Next ] to proceed with the upgrade or [ Cancel ] to terminate the installation. NOTE: This is a point of no return. Once you clicked [ Next ], you will not be able to revert back to the old version even if you interrupt the installation immediately

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after. It is not possible to keep two different versions of Omnicast server applications installed on the same machine.
7. The rest of the upgrade procedure is exactly the same as a fresh install. Please refer

to section Step 5 of Error! Reference source not found. for the rest of the setup procedure. Omnicast 4.0 InstallShield will stop all services if they are still running and upgrade all databases. Towards the end of Server installation, you will see the following error message.

This is a known issue (see known issue #13803). Simply ignore the message and click [ OK ]. Because of the numerous enhancements brought by version 4.0, please be aware the following changes that will take place after the upgrade. Server Admin (previously called RAT) 1. VCS extensions are now called Bosch extensions. 2. Archiver extensions The parameters "Timeout 1", "Timeout 2" and "Timeout 3" found under the General tab of the AXIS, GE, Sony, VCS and Verint archiver extensions are now merged into a single parameter called "Transaction timeout". Only the value of "Timeout 1" is copied to this new parameter during the upgrade. Config Tool 3. Archive retention period The parameter "Keep archives for nnn days" found under Video encoder Recording tab, has been moved under the new Archiver Archiving tab. All the old values should be kept. However, if the Archiver database is offline at the moment you start the Archiver for the first time, these configurations will be lost! 4. Multi-stream support In 3.5, encoders that generated multiple video streams were represented by multiple encoders in the system. In 4.0, they are represented as single encoders (because they share the same analog source) with multiple video

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streams. See Error! Reference source not found. under Error! Reference source not found.. Whenever both MPEG-4 and MJPEG streams were present, the MPEG-4 stream will be assigned by default for recording and viewing in version 4.0. Please read the section on "Config Tool Camera Video Quality" in the Omnicast 4.0 User Guide. One exception to this rule is when only the MJPEG stream is found on an archiving schedule. In that case, the upgrade will assign the MJPEG stream to recording and MPEG-4 stream to live viewing. You can change these default settings after the upgrade. Previous video quality configurations will be preserved by the upgrade. We continue to keep separate quality settings for each stream in 4.0. However, the Dynamic recording settings and the Motion detection settings of the merged encoder in 4.0 will follow the settings of the first encoder in 3.5. 5. Ghost cameras A consequence of the Error! Reference source not found. feature is that many encoders that existed in 3.5 will no longer exist in 4.0. The unsupported encoders will appear as ghost cameras ( ) in 4.0. Ghost cameras are created by the Archiver when video archives are found in the database and no corresponding camera is defined in the Directory. The ghost cameras are only visible from the Archive Player and the Config Tool. Their sole purpose is to allow the user to retrieve old video archives. If you delete the ghost cameras, the video archive associated to them will also be deleted. You may not be able to transfer the video from the ghost cameras to their "live" counterparts because their video archives would most likely overlap. See "Config Tool Tools Menu Transfer video" in the Omnicast 4.0 User Guide. Live Viewer 6. Full Screen Video settings Specific settings in 3.5 for Full Screen Video mode will be lost. In version 4.0, the Full Screen Video mode no longer has exclusive behaviors. All visual settings are applicable in all modes in 4.0. See "Live Viewer Tools Menu Options Dialog Visual Options" in the Omnicast 4.0 User Guide. 7. Restrict access to connection parameters If you have enabled the option "Restrict access to connection parameters" in the Network options of the 3.5 Live Viewer, it is possible that users can no longer connect once the system is upgraded to 4.0. This is due to the fact that in 4.0, all applications must connect through the Gateway (previously known as IVS).

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If this problem occurs, you can unlock the connection parameters by entering an administrator's username and password in the Connect dialog and typing Ctrl+Shift+Enter.

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Omnicast 3.5 Server with Directory Failover Follow this procedure if you are upgrading an Omnicast 3.5 Server with Directory failover configured.
1. Stop all FOS and Directory services on all secondary systems in order to have only

the primary Directory running.


2. Backup the "OmnicastDirectory3.5" registry folder and the Alarm database of the

primary server.
3. Delete the Alarm databases on all secondary Directory servers. 4. Uninstall Omnicast 3.5 from all secondary Directory servers. 5. Delete the "OmnicastDirectory3.5" and "OmnicastFOS3.5" registry folders from all

secondary servers.
6. Upgrade your primary server to 4.0 but do not configure the FOS (called Directory

Failover Coordinator or DFC in 4.0). NOTE: The DFC service should be installed eventhough its configuration should be left to a later stage. Follow the instructions found in the previous section: 3.4.1 Upgrading Omnicast 3.5 Server Omnicast 3.5 Server without Directory Failover.
7. Once the primary Directory server is running Omnicast 4.0 without the failover

system, install the secondary servers. NOTE: You must enter the proper value for the Gateway in the General tab of all server applications in the RAT (called the Server Admin in 4.0).
a.

For the DFC and all server applications except the Gateway, enter the Gateway where the application should connect. If the Gateway is local, leave the field blank or enter 127.0.0.1. Directory using LAN as connection type.

b. For the Gateway applications, configure them to connect to the primary 8. Once all your DFC services are connected to the primary Directory, run the

Failover Configuration Wizard to configure the order of the failover. Please read the section "Config Tool Tools Menu Configure Directory Failover" in the Omnicast 4.0 User Guide.

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3.4.2 Upgrading Omnicast 3.5 Client Follow this procedure if you are upgrading an Omnicast 3.5 Client to version 4.0 SR1.
1. Insert Omnicast Client installation CD into the CD-ROM drive. 2. The Setup program should start automatically. If not, execute setup.exe located in

the root of the CD-ROM drive.


3. Click on the button [ English ] to select the English software version.

4. Click the button [ Client installation ]. 5. Installation will then begin. 6. The previous version will be detected and the following message will be displayed.

Click [ OK ] to close this message box.


7. Click on [ Next ] to proceed with the client installation. The procedure is exactly the

same as with a first time installation. See Error! Reference source not found.. After Omnicast 4.0 Client is installed, you can choose to leave version 3.5 Client on the machine or to remove it with Windows Add/Remove Programs utility.

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3.5 Testing the installation


1. Open the Config Tool client application 2. Login as user, Admin, with no password, and with the IP address of the server in

the Gateway field.

3. Click the [Ok] button to login. 4. Once a successful login has been established, the Config Tool should open in its

Logical View.
5. Click on the Logical View and select User Management. 6. Under Users, click on the Admin user and go to the Properties tab.

Apply a

password to the Admin user using the pencil button.


7. It is now time to begin adding video devices to the new system.

The Omnicast system is now up and running. After adding video devices, the following configurations will have to be planned/considered: - Creating users and configuring rights/permissions - Configuring live video streams and recording behavior - Configuring motion detection, creating alarms, configuring PTZ control - Adding PTZ keyboards, hardware matrices, access control systems Genetec offers Omnicast training courses. Please refer to the Genetec web site for more details: http://www.genetec.com/english/customercare/learning/overview.aspx

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Appendix A Technical Support


In Canada or the US, customers can reach Genetecs Technical Assistance Center (GTAC) using any one of the following methods: 1. Go to Genetecs World Wode Web Technical Support Site: http://www.genetec.com/english/customercare/support/overview.aspx 2. Send questions via e-mail to: support@genetec.com 3. Telephone questions to the GTAC at: +1.514.856.7100 option 2 No matter which method is used to reach the GTAC, customers should be ready to provide all relevant information describing the problem or question. Please note that to obtain technical assistance, your Omnicast product must be under product warranty. If this is not the case, you will require an SMA to obtain technical assistance. When you purchase a Genetec Software Maintenance Agreement (SMA), you can count on the Genetec Technical Assistance Center (GTAC) to be with you every step of the way. Genetecs commitment to customer care ensures an unmatched service offering. Each SMA includes free software upgrades, access to all software updates, access to our knowledge base, and up to five year coverage with annual renewals. To purchase your SMA or for more information, please contact our sales department at sales@genetec.com.

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