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Joo Hyuk (Michael) Lee joohyuklee@gmail.com linkedin.

com/in/joohyuklee (310) 938-9123


Biology 20 Lecture Review Question Essays: Exam Two

OBJECTIVE To obtain a Registration Associate, Admitting Clerk, Patient Representative, Lobby Receptionist, or a similar position and gain more experience in the health care and customer service fields. EXPERIENCE SKILLS SUMMARY - Bilingual, English, professional working proficiency and Korean, full native proficiency - Technical computer skills, Proficient in typing, Microsoft Excel, Microsoft Word, Adobe Illustrator - Strong character, Strong integrity, discipline, interpersonal, speaking, and customer service skills RECOGNITIONS AND ACCREDITATIONS - Wells Fargo Perfect Fives, Consistency in top customer service scores during consecutive quarters - Notary Licensed, California appointed, bonded, licensed, and insured - Kaiser Permanente Service Excellence, Awarded for exemplifying extraordinary customer service - Citi Stars, Awarded in achieving top customer service and sales performance PROFESSIONAL EXPERIENCE Mobile Notary, Freelance (January 2012 Present) - Provided exceptional customer service through high work ethics and maintained professional business Teller, Wells Fargo Bank (February 2010 January 2012) - Consistently achieved perfect customer survey Perfect Five scores in Eleven Ways to Wow metrics - Processed customer registrations, sensitive transactions, and managed customer relations Personal Banker, Citibank (October 2007 March 2009) - Interviewed and gathered customer account information to process customer needs assessments - Processed customer registrations, sensitive transactions, and managed customer relations - Trained, managed, and assisted service and sales teams to exceed customer satisfaction score metrics Teller, Bank of America (August 2004 December 2005) - Consistently exceeded Customer Delight branch customer satisfaction and sales metrics - Processed customer registrations, sensitive transactions, and maintained high level of customer service Customer Service & Billing Clerk, Trans World Freight Services (June 2001 April 2003) - Handled front desk customer service, answered telephone calls, screened, and directed customer calls - Provided administrative support, created customer invoices, and conducted shipment verifications Lobby Service Volunteer, Kaiser Permanente (September 1998 June 2002) - Directed patients and visitors, discharged patients, assisted with special events and the gift shop - Transported patient drugs, medical records, lab specimens, and completed office work EDUCATION Pre-Nursing Studies, Los Angeles Community College District (September 2010 Present) 4.0 GPA Southwest Campus, 3.0 GPA Trade Technical Campus