HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY Process on the Certification

Of ATM/ANS Training Organizations/Providers

Edition Number Edition Date Status

1.0

: 4/4/2012 : approved

DOCUMENT IDENTIFICATION SHEET

DOCUMENT DESCRIPTION Document Title

Process on the CERTIFICATION OF ATM/ANS TRAINING ORGANIZATIONS/PROVIDERS

PROGRAMME REFERENCE INDEX:

EDITION: EDITION DATE: Abstract

1.0 4/4/2012

The objective of this Procedure is to set out the detailed requirements for the certificationof ATM/ANS Training Organizations/Providers Keywords ATCO AFIS ANSP HANSA ATSEP MET HANSA Legal framework ICAO Training Standards

Regulations EC 805/2011,EC 216/2008, EC 1108/2009, EC 1035/2011, EC 1034/2011 and National legislation .Endorsed ANSPs Internal Training policies and Training requirements ATM/ANS Training Provider CONTACT PERSON: M. Hadjichristodoulou TEL: 210-898 4105 UNIT: HANSA HUMAN
RESOURCES & FINANCIAL SECTION

DOCUMENT STATUS AND TYPE STATUS Working Draft Draft Proposed Issue Released Issue ELECTRONIC BACKUP INTERNAL REFERENCE NAME: TRAINING PROVIDER CERTIFICATION PROCESS HOST SYSTEM Type: Media Identification: MEDIA SOFTWARE MS WORD 2007 General Public EATMP Restricted CLASSIFICATION

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Document Change Record

The following table records the complete history of the successive editions of the present document
Edition number 1.0 Edition date 4/4/2012 Reason for change First Version Pages affected All

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TABLE OF CONTENTS

PAGE

CERTIFICATION OF ATM/ANS TRAINING ORGANIZATIONS/PROVIDERS.............................................................. 1 DOCUMENT CHARACTERISTICS ........................................................................................................................ 2 DOCUMENT APPROVAL ................................................................................................................................... 3
Table of Contents .................................................................................................................................................................. 4
ANNEXES 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. OBJECTIVE AND SCOPE LEGAL FRAMEWORK APPLICABILITY DEFINITIONS TERMS AND CLARIFICATIONS GENERAL APPLICATION FOR CERTIFICATION ISSUANCE OF THE atm/ANS TRAINING PROVIDER CERTIFICATE REQUIREMENTS FOR TRAINING PROVIDERS QUALIFICATION REQUIREMENTS FOR CLASSROOM INSTRUCTORS, INSTRUCTORS, EXAMINERS AND ASSESSORS QUALIFICATION REQUIREMENTS FOR THE ATCO INSTRUCTORS, EXAMINERS AND ASSESSORS QUALIFICATION REQUIREMENTS FOR ATSEP INSTRUCTORS, EXAMINERS AND ASSESSORS AFIS Officers TRAINING REQUIREMENTS ATCO TRAINING REQUIREMENTS CRITERIA FOR CERTIFICATION OF ENGLISH LANGUAGE PROFICIENCY TEST PROVIDERS PROVISION OF SERVICES OF THE TRAINING PROVIDER FOR ATCOS TRAINING GUIDELINES FOR Telecommunications personnel ATSEP TRAINING GUIDELINES AIS staff TRAINING GUIDELINES ASM/ATFM staff TRAINING GUIDELINES MET staff TRAINING GUIDELINES TRAINING PROVIDERS COMPLIANCE MONITORING OF TRAINING PROVIDERS ACTIVITIES AND ENFORCEMENT VALIDITY RENEWAL OF CERTIFICATES RECOGNITION OF CERTIFICATES ISSUED BY OTHER EU MEMBER STATES. 6 7 7 7 7 10 10 10 10 12 12 12 13 13 15 15 15 17 17 17 17 19 20 20 20 20 21 21 21 21 26 26 27 28 28 28 29 31 31 31 31

ANNEX I 21 APPLICATION FORM FOR THE CERTIFICATION OF AN ATM/ANS TRAINING PROVIDER ATM/ANS ANNEX II 26 ACCEPTABLE FORM OF ORGANISATIONAL EXPOSITION 26. ATM/ANS TRAINING PROVIDER ORGANISATIONAL EXPOSITION ANNEX III ACCEPTABLE FORM OF THE COURSE DESIGN DOCUMENT 27. CONTENT OF ACCEPTABLE FORM OF THE COURSE DESIGN DOCUMENT ANNEX IV CRITERIA USED BY THE HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY FOR THE CERTIFICATION OF THE ICAO LANGUAGE PROFICIENCY TEST PROVIDERS

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ANNEXES

ANNEX I: APPLICATION FORM

ANNEX II: ACCEPTABLE FORM OF ORGANISATIONAL EXPOSITION

ANNEX III: ACCEPTABLE FORM OF THE COURSE DESIGN DOCUMENT

ANNEX IV: CRITERIA USED BY THE HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY FOR THE CERTIFICATION OF ICAO LANGUAGE PROFICIENCY TEST PROVIDERS

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1.

OBJECTIVE AND SCOPE

The objective of this process is to set out the detailed provisions for the certification and ongoing regulatory oversight of Training Providers for providing training to ANS staff and develop the framework and the detailed requirements that the Providers of training for ANS staff must demonstrate, to obtain the ANS Training Provider certificate. This Process shall be effective immediately after signature by the Director of the HANSA. Note: The HANSA Director may grant temporary and conditional exemptions from specific provisions of this Procedure to allow a sufficient period for transition, provided that it does not conflict with the implementation of fundamental regulations. 2. LEGAL FRAMEWORK

EU 216/2008 as amended by 1108/2009, EC 805/2011, 1034/2011, 1035/2011, National Legislation, ANSPs Endorsed Internal Training Policies & Training Requirements 3. I) II) III) IV) APPLICABILITY This process shall apply to ATM/ANS Training Organizations /Providers requesting certification for the provision ATM/ANS staff Training Provisions laid down in this document apply to any ANS staff Training Provider having its principal place of operation and, if any, its registered office within Greece. Training Organizations for ATCOs Training shall be subject to certification by HANSA according to EC 216/2008, 1108/2009 and EC 805/2011(Mandatory Requirement) ATM/ANS staff (other than ATCOs) Training Organizations are allowed to apply for certification on their own discretion, meaning that they are eligible for certification, provided that there are National Arrangements, National Provisions, National Legislation and relevant to their certification HANSA procedures Particularly and apart from the existing National Legislation for the certification of Technical & Engineering Personnel undertaking safety related tasks are used, as a certification basis, the EC 1034/2011 article 9 and EC Regulation 1035/2011 Annex ii 3.3 An ATM/ANS Training Provider for ATCOs must not provide ATM/ANS training unless it has been certified by HANSA or by a National Supervisory Authority of another Member State which has been recognized by HANSA

V) VI)

4.

DEFINITIONS TERMS AND CLARIFICATIONS

ATCO -Air Traffic Controller AFIS - a service provided by Aerodrome Flight Information Service Officers (AFISO) to give information useful for the safe and efficient conduct of flights in the Aerodrome Traffic Zone (ATZ) and to give taxi instructions on the apron and maneuvering area. AFIS Officer -Appropriately Trained and Competent ANS Personnel, dully authorized to provide AFIS services The Term AFIS Officer is written in the EUROCONTROL Manual for Aerodrome Flight Information Service(AFIS) Edition 1.0 of 17 June 2010 and in the UNITED KINGDOM (2009), UK AIP,GEN 3-3 - 1, Civil Aviation Authority, GEN 3.3 - AIR TRAFFIC SERVICES ATM/ANS Training Provider -means an organization which has been certified by HANSA to provide one or more types of ATM/ANS training; ATCO training means the entirety of theoretical courses, practical exercises, including simulation, and on-thejob training required in order to acquire and maintain the skills to deliver safe, high quality air traffic control services; it consists of: (a) Initial training, providing basic and rating training, leading to the grant of a student licence, (b) Unit training, including transitional training prior to on- the-job training and on-the-job training, leading to the grant of an air traffic controller licence, (c) Continuation training, keeping the endorsements of the licence valid, (d) Training of on-the-job training instructors, leading to the grant of the instructor endorsement, (e) Training of licence holders entitled to act as competence examiners and/or competence assessors in accordance with Article 24; (f) development training
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ATSEP -Air Traffic Safety Electronics Personnel(ICAO Term Doc7192) Note: HANSP ATSEP are defined in P.D. 410/93 and National Law 3913/2011 () ATSEP training (for HANSP): the entirety of theoretical courses, practical exercises, including on-the-job (OJT) and on-site (OST) training required in order to acquire and maintain the skills to deliver safe and high quality CNS services; it consists of: (a) Initial training: the basic training designed to impart fundamental knowledge of the CNS/ATM environment and skills applicable to all learner ATSEPs (b) Qualification Training (system/equipment rating training), including OST and OJT: training designed to impart domain related knowledge and skills appropriate to the qualification stream to be pursued in the CNS/ATM environment and is leading to the grant of an ATSEP license. (c) Continuation training: training designed to keep the endorsements of the license valid and/or expand the qualifications in the same or others domains in the CNS/ATM environment, (d) development training: training designed to provide additional knowledge and skills demanded by a change in job profile, such as Safety Manager, Instructor and any other career development in the CNS/ATM environment ANS Staff: ATCO, ATSEP, Telecom Officers, AFIS, AIS, ASM ATFM, and MET staff Assessor licence endorsement for ATCOs qualifications of the Assessors is indicated in detail in the approved by HANSA, Unit Training Plan and Unit Competence Scheme Certificate means any approval, licence or other document issued as the result of certification; Certification means any form of recognition that a product, part or appliance, organization or person complies with the applicable requirements including the current provisions as well as the issuance of the relevant certificate attesting such compliance; Competence Assessor Training And Assessment for ATSEPs Competence assessors (CA ) for ATSEP are normally the experience d Heads of units, holders of a valid ATSEP license. CAs should assess the ongoing competence of ATSEP, This training should include exercises in practical and oral assessment and instruction. The CA should also be subject to assessment. It is recommended that competence in the assessor role is verified by a suitable and qualified person (e.g. another competence assessor qualified with the same ratings) at least every three years. Course Design Document A course design document is a submission from a training provider seeking approval to conduct a course of ANS training staff Engineering & Technical personnel undertaking operational safety related tasks(SES Reg Term):

The Engineering &Technical Personnel of an Operating Organization including personnel of subcontracted operating organisations who operate and maintain ATM equipment approved for their operational use. Note: The above term is a broader term for the Engineering & Technical Personnel of an Operating Organization, including ATSEP, which is contained in the European SES Legislation EC Reg 1035/2011
Examiner for ATCOs A rated air traffic controller with an Air Traffic Control Licence endorsed with a current, qualification that permits the holder to carry out examinations in the operational environment for which the rating is issued. Exposition For the purposes of this document, an exposition is a submission from an organization seeking certification as an Training Provider. HANSA The Hellenic Air Navigation Supervisory Authority Instructor Person responsible for imparting specialist knowledge and training OJTI (On The Job Training Instructor )for ATCOs indicates the competence of the holder to provide on-the-job training instruction. Holders of an OJTI licence endorsement are authorised for supervision at a working position for areas covered by a valid unit endorsement. 1. Holders of an instructor endorsement shall be authorised to provide on-the-job training and supervision at a working position for areas covered by a valid unit endorsement. 2. Applicants for the issue of an instructor endorsement shall: (a) hold an air traffic controller licence; (b) have exercised the privileges of an air traffic controller licence for an immediately preceding period of at least one year, or such longer duration as determined by HANSA having regard to the ratings and endorsements for which instruction is given and (c) have successfully completed an approved on-the-job training instructor course during which the required knowledge and pedagogical skills were assessed through appropriate examinations.
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Qualifications for the OJTI Instructors are indicated in detail in the approved by HANSA Unit Competence Scheme. On-site Training Instructor (OSTI) for ATSEP is a term used to describe an instructor whose role depends on instructional objectives and the instructional problem to be resolved. This role can be lecturing, reviewing, guiding and consulting. OSTI Training and Competence Assessment An ATSEP nominated to be an OSTI by his operational unit should attend an instructional techniques course .OSTIs should be assessed at least every three years Rating for ATCOs means the authorization entered on or associated with a licence and forming part thereof, stating whether the person concerned continues to satisfy the conditions of that rating, and after satisfying any training requirements that result from this assessment. Rating Endorsement for ATCOs means the authorization entered on and forming part of a licence, indicating the specific conditions, privileges or limitations pertaining to the relevant rating; Simulator Equipment used to simulate all or part of a specific or generic operational environment Student Air Traffic Controller Licence Holders of a student air traffic controller licence shall be authorised to provide air traffic control services under the supervision of an on-the-job-training instructor in accordance with the rating(s) and rating endorsement(s) contained in their licence. The student air traffic controller licence shall contain the language endorsement(s) and at least one rating and if applicable, one rating endorsement. Supervisor licence endorsement for ATCOs Holders of an instructor endorsement shall be authorised to supervision at a working position for areas covered by a valid unit endorsement. qualifications of the supervisors is indicated in detail in the approved by HANSA, Unit Training Plan Synthetic training devices (STD) When an STD is used for practical training on situational awareness and human factors or to demonstrate that skills are acquired or maintained, it shall have a level of performance that allows adequate simulation of the working environment and operational situations appropriate to the training provided. Student Air Traffic Controller Licence Holders of a student air traffic controller licence shall be authorized to provide air traffic control services under the supervision of an on-the-job-training instructor in accordance with the rating(s) and rating endorsement(s) contained in their licence. The student air traffic controller licence shall contain the language endorsement(s) and at least one rating and if applicable, one rating endorsement. Supervisor licence endorsement for ATCOs Holders of an instructor endorsement shall be authorized to supervision at a working position for areas covered by a valid unit endorsement. Qualifications of the supervisors are indicated in detail in the approved by HANSA ,Unit Training Plan The Commission Regulation means the Commission Regulation 805/2011 of 10 August 2011 laying down detailed rules for air traffic controllers licences and certain certificates pursuant to Regulation (EC) No 216/2008 of the European Parliament and of the Council Training Provider means an organization which has been certified by HANSA to provide one or more types of training; Training course (i) Training shall be given by a training course, which may comprise theoretical and practical instruction, including training on an STD, if applicable. (ii) A course shall be defined and approved for each type of training. Unit Competence Scheme for ATCOs means an approved scheme indicating the method by which the unit maintains the competence of its licence holders; Unit Training Plan for ATCOs means an approved plan detailing the processes and timing required to allow the unit procedures to be applied to the local area under the supervision of an on-the-job-training instructor.

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5.

GENERAL

Applications for certification to be an ANS Training Provider must be submitted to HANSA where the applicant has its principal place of operation in Greece or their registered offices. The provision of training to ATM/ANS staff including related assessment procedures, shall be subject to certification by HANSA. 6. APPLICATION FOR CERT IFICATION

TRAINING PROVIDER APPLICATION 6.1 An ANS Training Provider applying for Certification shall notify HANSA at least 30 working days prior to submitting an Application for Certification. 6.2 Applications for training provider certification shall be submitted to HANSA at least two months before the anticipated start of any proposed training. 6.3 A Training Provider having notified HANSA of the intention to apply for Certification shall prepare an Application for Certification. For this purpose the Training Provider shall use the form included in Annex I and submit it to HANSA 6.4 The Training Provider shall attach to the Application: (a) A written exposition showing how its organization, facilities, equipment, accommodation, staffing, assessment processes and quality management system enable it to provide ATM/ANS staff Training to required professional standards. A template of an acceptable form of exposition is shown in Annex II (b) A Course Design Document, for the proposed courses of training. An acceptable layout is shown in Annex III. (c) A statement signed by the accountable manager, confirming compliance with the requirements defined in detail 6.5 On receipt of an application, HANSA will issue a general questionnaire and compliance matrix which the applicant will be required to complete. 6.6 The applicant may also be required to complete additional questionnaires and compliance matrices appropriate to the type(s) of training that they intend to provide 6.7 The completed questionnaires and compliance matrices will indicate to HANSA any areas that need to be addressed by the applicant to achieve compliance with the requirements 6.8 A decision whether to grant a certificate will normally be given within two months of the application being received, but may take up to four months. 6.9 Should the completed questionnaires and associated compliance matrices indicate that the applicant is likely to achieve compliance an audit of the applicant will be arranged. 6.10 A draft audit report will be sent to the applicant within 20 working days of completion of the audit. The applicant will be allowed 10 working days to raise any factual inaccuracies contained in the audit report. HANSA will review the applicant's response and amend the report where considered appropriate. 6.11 If necessary, a subsequent meeting may be arranged with the applicant organization by HANSA audit manager. 6.12 The final audit report and any recommendations will be sent within 15 working days of resolution of any issues identified in the draft audit report. 6.13 Following satisfactory resolution of any audit recommendations, HANSA will consider all aspects and will advise the applicant of its decision to grant or deny certification. 7. 7.1 7.2 8. ISSUANCE OF THE ATM/ANS TRAINING PROVIDER CERTIFICATE Where certification is granted, HANSA shall issue a certificate for a limited period On-going oversight will ensure that the conditions of the Certificate are continuously met REQUIREMENTS FOR TRAINING PROVIDERS

GENERAL REQUIREMENTS AND ADMINISTRATION 8.1 Training Providers shall demonstrate by evidence that they are adequately staffed and equipped and operate in an environment suitable for the provision of the training necessary to obtain or maintain Student Air Traffic Controller Licences and Air Traffic Controller Licences for ATCOS, and certificate of competence for AFIS, ATSEP and other ANS staff Training 8.2 Training Providers shall grant access to any person authorized by HANSA to the relevant premises in order to examine the relevant records, data, procedures and any other material relevant to the execution of the tasks of the Training.

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8.2

In addition to the regular audit, HANSA may make unannounced inspections to check compliance with the requirements.

Management system of Training Providers Training Providers shall: (a) (b) (c) (d) have an efficient management system and sufficient staff with adequate qualifications and experience to provide training clearly define lines of safety accountability throughout the approved Training Provider, including a direct accountability for safety on the part of senior management; have available the necessary facilities, equipment and accommodation appropriate for the type of training offered; furnish proof of the quality management system as part of the management system in place to monitor compliance with and the adequacy of the systems and procedures which ensure that the training services provided satisfy the respective national, European and International requirements set out in the relevant Regulations; include a system of record-keeping that allows adequate storage and reliable traceability of the relevant activities; demonstrate that sufficient funding is available to conduct the defined training and that the activities have sufficient insurance cover in accordance with the nature of the training provided. designate a person in charge with authority to assure that training may be funded and achieved under the standards required by HANSA designate a training manager, as responsible for everything related to training, Designate a person as liaison (focal point) with HANSA

(e) (f) (g) (h) (i)

Facilities and equipment. (a) (b) the Training Provider shall have classrooms, simulators, offices and recreation rooms, as well as the basic publications in order to develop the training courses in a satisfactory manner. The training provider shall have documented and updated all the information regarding the training and its evaluation, and have the appropriate elements to maintain the security of such documents. In the event that such documents are maintained by a computer system, it must meet the same conditions. Under these circumstances, the training provider must have the adequate tools for printing and reproducing such material for the use of students in training or under instruction and for the training staff. Any copyright and copy needed to comply with this requirement will be under the training provider responsibility.

Quality Management System. The Quality Management System of the Training Provider must: (a) (b) (c) (d) Define a quality policy aimed to grant and satisfy the training requirements. Establish quality assurance programs to provide procedures aimed to certify that all the operations have been achieved according to the envisaged requirements, standards and procedures. Demonstrate the effectiveness of the quality management system through manuals and supervision documents. Adopt, if necessary, corrective measures plan.

Requirements for Training Courses, Initial and Unit Training Plans and Unit Competence Schemes (a) Training Providers shall provide HANSA with the methodology they will use to establish details of the content, organisation and duration of training courses and where applicable Unit Training Plans and Unit Competence Schemes and Competence Schemes for ATM/ANS staff . This shall include the way examinations or assessments are organised. For examinations related to initial training, including simulation training, the qualifications of the examiners and assessors shall be indicated in the UTPs and UCSs approved by HANSA.

(b)

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9.

QUALIFICATION REQUIREMENTS FOR CLASSROOM INSTRUCTORS, INSTRUCTORS, EXAMINERS AND ASSESSORS

Instructors shall:
1. have appropriate knowledge in the field where instruction is to be given; and have demonstrated the ability to use appropriate instructional techniques. 2. Instruction on practical skills shall be given by appropriately qualified instructors, who have the following qualifications: i. meet the theoretical knowledge and the experience requirements appropriate to the instruction being given; ii. have demonstrated the ability to instruct and to use appropriate instructional techniques; iii. have practiced Instructional Techniques in those procedures in which it is intended to provide instruction; iv. receive regular refresher training to ensure that the instructional competences are maintained. 3. Instructors must demonstrate knowledge of the structure and objectives of the course and of the training plan they offer. 4. shall be subject to the assessment of their competence by continuous assessment methods through procedures established by the Training Provider. Instructors will also be able to make assessment tasks on the training they provide. 10. QUALIFICATION REQUIREMENTS FOR THE ATCO INSTRUCTORS , EXAMINERS AND ASSESSORS

Instructors shall: 1. have appropriate knowledge in the field where instruction is to be given; and have demonstrated the ability to use appropriate instructional techniques. 2. Instruction on practical skills shall be given by appropriately qualified instructors, who have the following qualifications: 3. meet the theoretical knowledge and the experience requirements appropriate to the instruction being given; 4. have demonstrated the ability to instruct and to use appropriate instructional techniques; 5. have practiced Instructional Techniques in those procedures in which it is intended to provide instruction; 6. receive regular refresher training to ensure that the instructional competences are maintained. 7. Instructors on practical skills must hold a valid Instructor Licence Endorsement Assessors or persons responsible for assessing the skill of air traffic controllers shall: i. have demonstrated the ability to assess the performance of, and conduct tests and checks on air traffic controllers; and receive regular refresher training to ensure that the assessment standards are maintained up to date. ii. Assessors on practical skills must hold a valid Assessor Licence Endorsement 11. QUALIFICATION REQUIREMENTS FOR ATSEP INSTRUCTORS, EXAMINERS AND ASSESSORS

Instructors shall:
1. 2. a. have appropriate knowledge in the field where instruction is to be given; and have demonstrated the ability to use appropriate instructional techniques. Instruction on practical skills shall be given by appropriately qualified instructors, who have the following qualifications: meet the theoretical knowledge and the experience requirements appropriate to the instruction being
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b. c. d. 3.

given; have demonstrated the ability to instruct and to use appropriate instructional techniques; have practiced Instructional Techniques in those procedures in which it is intended to provide instruction; receive regular refresher training to ensure that the instructional competences are maintained. Instructors on practical skills must be a qualified on-the-job-training instructor or CAs

Assessors or persons responsible for assessing the skill of ATSEP shall:

i. have demonstrated the ability to assess the performance of, and conduct tests and checks on ATSEPS; and receive regular refresher training to ensure that the assessment standards are maintained up to date. Assessors on practical skills must be qualified for the task AFIS Officers TRAINING REQUIREMENTS

ii. 12.

The Training Requirements for AFISO are described in the relevant National Legislation. Telecommunications personnel is authorized to provide A.F.I.S. in Hellenic airports where ATC Tower service is not provided. To this end, the purpose of related training is to ensure their level of competency. In this frame, HCAA has established a training plan to ensure that Telecommunications personnel is properly trained in order to maintain the levels requested for the service provided. The training plan for AFIS contains: a. AFIS Initial Training which is described in PD 304/1996 and Ministerial Order D5/D/37640/5088/2006 ( 1593/2006) . b. AFIS Unit training which is described in PD 304/1996 . Regulatory Framework ICAO circular 211 Applicable National Legislation for AFIS personnel in Greece PD 56/1989 Law 3913/2011 ( 18/2011) PD 304/1996 ( 209/1996) Organisational Status of HCAA Telecommunication Officers Ministerial Order D5/D/36955/4121/2001 ( 1218/2001) about Training Syllabus Ministerial Order D5/D/37640/5088/2006 ( 1593/2006) amending Training Syllabus Other Relevant Reference Documents Eurocontrol Manual for Aerodrome Flight Information Service (AFIS) Edition 1.0 of 17 June 2010 and in the UNITED KINGDOM (2009), UK AIP, GEN 3-3-1, Civil Aviation Authority, GEN 3.3 - AIR TRAFFIC SERVICES 13. ATCO TRAINING REQUIREMENTS

The training of air traffic controllers must adequately prepare student and/or trainee air traffic controllers for the grant of an ATC licence and/or associated rating(s). Such training must provide the necessary skills and knowledge to an appropriate level of competence to enable student or trainee air traffic controllers to provide an air traffic control service while operating under the supervision of an OJTI. For the purposes of safety regulation procedures, air traffic controller training is divided into three phases: a) initial training; b) unit training, comprising transitional training, pre on-the-job training and OJT; and c) continuation training. HANSA approves courses of rating training and the simulators used on those courses. The requirement for approval extends across the whole range of ATC training courses. The requirements on which ATC training courses are based, are specified in the approved by HANSA Unit Training Plans. That document states the performance objectives that controllers must demonstrate in any particular rating and/or rating endorsement. All training plans are required to indicate the amount of training, if any, that will be conducted on a simulator. The simulator will be approved by the HANSA as part of the course approval process for any particular training
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plan. The Training Provider is required to demonstrate how the simulator and the associated exercises will provide adequate support for the particular Training Plan. PART A Initial training requirements for air traffic controllers The Initial Training shall ensure that student air traffic controllers satisfy at least the objectives for basic and rating training, as described in Eurocontrols Specification for the ATCO Common Core Content Initial Training, edition of 21 October 2008, so that air traffic controllers are capable of handling air traffic in a safe, quick and efficient way. Initial ATC training courses must provide student and/or trainee air traffic controllers with the necessary skills and knowledge to a level of competence that will prepare them for training at operational units and, as a minimum, satisfy the above mentioned requirements. The Initial Training shall cover the following subjects: Aviation law, air traffic management, including procedures for civil- military cooperation, meteorology, navigation, aircraft and principles of flight, including an understanding between air traffic controller and pilot, human factors, equipment and systems, professional environment, safety and safety culture, safety management systems, unusual/emergency situations, degraded systems and linguistic knowledge including radio telephony phraseology. The subjects shall be taught in such a way that they prepare the applicants for the different types of air traffic services and highlight safety aspects. The initial training shall consist of theoretical and practical courses, including simulation, and its duration will be determined in the approved initial training plans. Acquired skills shall ensure that the candidate can be considered competent to handle complex and dense traffic situations, facilitating the transition to unit training. The competence of the candidate after initial training shall be assessed through appropriate examinations or a system of continuous assessment. PART B Unit Training requirements for air traffic controllers Unit Training must provide the student or trainee air traffic controller with the necessary skills and knowledge to a level of competence that ensures that they are able to deliver safely an operational service at that unit. Unit Training Plans shall detail the processes and timing required to allow the application of the unit procedures to the local area under the supervision of an On-The-Job Training Instructor. The approved plan shall include indications of all elements of the competence assessment system, including work arrangements, progress assessment and examination, together with procedures for notifying HANSA. Unit training may contain certain elements of the Initial Training which are specific to national conditions. During unit training air traffic controllers shall be sufficiently trained in safety, security and crisis management. The duration of Unit Training shall be determined in the Unit Training Plan. The required skills shall be assessed through appropriate examinations or a system of continuous assessment, by approved Competence Examiners or Assessors who shall be neutral and objective in their judgment. To this end, HANSA shall put in place appeal mechanisms to ensure fair treatment of candidates. PART C Continuation Training requirements for air traffic controllers Continuation Training must provide the air traffic controller with the necessary knowledge and understanding to continue to maintain that level of competence. Rating and unit endorsements on Air Traffic Controllers Licences shall be kept valid through approved continuation training, which consists of training to maintain the skills of air traffic controllers, refresher courses, emergency training and, where appropriate, linguistic training.
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During continuation training air traffic controllers shall be sufficiently trained in safety, security and crisis management. Continuation training shall consist of theoretical and practical courses, together with simulation. For this purpose, the Training Providers shall establish Unit Competence Schemes detailing the processes, manning and timing necessary to provide for the appropriate continuation training and to demonstrate competence. These schemes shall be reviewed and approved at least every three years. The duration of the continuation training shall be decided in accordance with the functional needs of the air traffic controllers working in the unit, in particular in the light of changes or planned changes in procedures or equipment, or in the light of the overall safety management requirements. The competence of each air traffic controller shall be appropriately assessed at least every three years. The Air Navigation Service Provider shall ensure that mechanisms are applied to guarantee fair treatment of licence holders where the validity of their endorsements cannot be extended. 14. CRITERIA FOR CERTIFICATION OF ENGLISH LANGUAGE PROFICIENCY TEST PROVIDERS

For the case of English Test Providers for ATCOs the questionnaire in Annex V is applicable. 15. PROVISION OF SERVICES OF THE TRAINING PROVIDER FOR ATCOS

1. Initial, Unit and Continuation training courses, required to obtain the Student Air Traffic Controller Licence, and the Air Traffic Controller Licence ratings, rating endorsements, licence endorsements (Competence Assessor endorsement, Examiner endorsement, Instructor endorsement, OJTI endorsement, Supervisor endorsement ). Training means the entirety of theoretical courses, practical exercises, including simulation, and on-the-job training required in order to acquire and maintain the skills to deliver safe, high quality air traffic control services; it consists of: (a) (b) (c) (d) (e) Initial training, providing basic and rating training, leading to the grant of A Student Licence, Unit Training, including transitional training prior to on- the-job training and on-the-job training, leading to the grant of an Air Traffic Controller Licence, Continuation Training, keeping the endorsements of the licence valid, Training of On-The-Job Training Instructors, leading to the grant of the Instructor endorsement, Training of licence holders entitled to act as Competence Examiners and/or Competence Assessors in accordance with Article 24 of the Commission Regulation;

The objectives of initial training are described in Eurocontrols Specification for the ATCO Common Core Content Initial Training developed at the request of the members of Eurocontrol and are considered the appropriate standards. For unit training the lack of generally accepted standards needs to be offset by a range of measures, including the approval of examiners and competence assessors, which should guarantee high standards of competence. This is all the more important as unit training is very costly and decisive in terms of safety. ICAO has developed standards also in areas where there are no common European training requirements. In the absence of European training requirements Member States may rely on such ICAO standards. 16. TRAINING GUIDELINES FOR TELECOMMUNICATIONS PERSONNEL

All the candidates for Telecommunications personnel must hold at least an Academic Degree and a Certificate in English language (Proficiency or Lower Certificate). The various Academic Degree which are applicable are depicted in the Presidential Decree 118/2008 Gazette 181/A/2-9-2008. Following the completion of the recruitment process the new recruits are trained (Initial and Advanced Training) at the HCAA Training Center (SPOA). After successful completion of the Initial and Advanced Training they are considered as Cadet Telecommunications personnel and acquire the Ratings on the domains of Fixed Aeronautical Telecommunications, Mobile Aeronautical Telecommunications and AFIS.

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The above Ratings as well as the Radiotelephone Operators General Certificate (article 37 of ITU/RR) described in N.D. 2625/1953 Gazette 292/A/1953, have to be acquired within two (2) years after the recruitment. Next, the Cadet Telecommunications personnel undertake the On-Job Training (OJT) according to the service they have to provide. After successful completion of the OJT a local approval is issued to them. The Telecommunications Personnel with twelve (12) or more years on duty, receive the rating of Aeronautical Telecommunication Supervisor, after successful completion. HANSP assures that all Telecommunications personnel obtain and keep the specifically required knowledge, experience, skills and linguistic proficiency that are pertinent to their operational tasks. The Telecommunications personnel competency is demonstrated by Certificate of Competence (Licence), which is kept valid according to provisions of P.D. 304 (Presidential Degree 304 Gazette 209A/29-8-1996), as a result of monitoring and maintenance the Telecommunications personnel skills. The following describes the minimum training requirements for the Initial and Advanced Training: INITIAL TRAINING 1. 2. 3. 4. a. b. c. d. e. f. g. 5. 6. 7. 8. Air traffic familiarisation Aeronautical Information Services Meteorology Communication Aeronautical Fixed Service Aeronautical Mobile Service Aeronautical Radio Navigation Service and General Purpose Broadcasts Service Aeronautical Telecommunications Systems, Equipments, Networks and Protocols Aeronautical Telecommunications Network Codes and Abbreviations Interrelation of RAC, ATS, SAR, MET etc. services Navigation Surveillance Aeronautical English Language (terms, rules, procedures, abbreviations, etc.) Facilities

ADVANCED TRAINING 1. a. b. c. d. e. f. g. h. i. 2. a. b. c. 3. a. b. c.
d.

Aeronautical Telecommunication Aeronautical Fixed Service procedures Aeronautical Mobile Service procedures General Purpose service procedures (VOLMET etc.) Aeronautical Fixed Telecommunications Network (AFTN) Common ICAO Data Interchange Network (CIDIN) Aeronautical Message Handling System (AMHS) Aeronautical Frequency Spectrum Management Ground-to-Ground (G/G) and Air-to-Ground (A/G) Voice and Data Communications Voice and Data Digital Communications Networks and Protocols A.I.S. General information on A.I.S. AIP Greece, NOTAMs, SNOWTAMs, WARNINGS, ATFM Service - Flight Plans and associated messages Shared Safety Security Health and Safety Human Factors
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17.

ATSEP TRAINING GUIDELINES

The ATSEPs training of the HANSP is based in principle to the recommendations of ICAO, DOC 7192 Training Manual, Part E-2 Air Traffic Safety Electronics Personnel (ATSEP) and the provisions of the EUROCONTROL Specification for Air Traffic Safety Electronics Personnel Common Core Content Training. The ATSEP training proceedings are thoroughly described in the National Legislation Ministerial Order HCAA/D6/ /33202/3782/28-08-1992 (Gazette 566//17-09-1992) - Training Syllabus, as it was amended by the HCAA Administrative Decision D6/E/2491/27-04-2005, and the provisions of the Presidential Decree 410 Gazette 174A/05-10-1993. 18. AIS STAFF TRAINING GUIDELINES

The AIS staff Training is provided at the Hellenic Civil Aviation Training Center (SPOA) and the relevant AIS syllabus is based on the EUROCONTROL AIS Training Development Guidelines Edition 1.0 2-10-2007 Reference at National Legislation ( 2904 of 21-12-2011) 19. ASM/ATFM STAFF TRAINING GUIDELINES

The ASM/ATFM staff Training is provided at the Hellenic Civil Aviation Training Center (SPOA) and the relevant ASM syllabus is based on ICAO Doc 9906-Vol 2-Flight Procedure Designer Training Edition 1 of 2009 Reference at National Legislation ( 2904 of 21-12-2011) The relevant ATFM syllabus is based on the Eurocontrol Guidance material for ATFM The necessity for ATFM personnel training and relevant training requirements derive from the EU Regulation 255/2010 laying down common rules on Air Traffic Flow Management, and particularly in article 14(1), defining that: Member States shall ensure that personnel of the parties referred to in Article 1(3) involved in ATFM activities are adequately trained and competent for their job functions. The ANSPs staff which perform ATFM functions under the remit of HANSA (all FMP posts, the Local ATFM staff, the AROs staff) are required to be adequately trained and competent for their job functions. 20. MET STAFF TRAINING GUIDELINES

The MET staff Training is provided by HNMS Meteorological School, the legal framework and the syllabus is presented below: HELLENIC NATIONAL METEOROLOGICAL SERVICE (HNMS) - METEOROLOGICAL SCHOOL 1. A Meteorological School operates within the Hellenic National Meteorological Service (HNMS). The Meteorological School reports to the Governor of the National Meteorological Service. Its organization and operation is governed by the following relevant provisions: A. Presidential Decree 161/3-7-1997 "Organization, Regulation of the National Meteorological Service (HNMS) of the Ministry of National Defense." B. Ministerial Decision 1090/1-10-2000 "On the Rules of Internal Organization and Operation of the Meteorological School of the Hellenic National Meteorological Service (HNMS)." C. Amending Decisions EK 696/7-6-2002, 1439/22-7-2008, 2151/16-10-2008, 2217/30-10-2008, 1840/23-112010. 2. The mission of the HNMS Meteorological School is to provide basic training and specialization in Meteorology as well as advanced professional training programs to the HNMS staff. 3. Military personnel of other branches of the Armed Forces and the Public services and Agencies may attend the Meteorological School following a request from the head of their authority and competent approval by the HNMS. 4. The Meteorological School may as well provide training to Meteorological Services and Organizations staff of other states with charge or no charge of the provided education, as defined in the Regulation of
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Organization and Operation of the School of Meteorology of the Hellenic National Meteorological Service (HNMS). 5. The Minister of Defense, on a proposal from the Governor of the Hellenic National Meteorological Service, approves the Regulation of Organization and Internal Operation of the HNMS School of Meteorology, setting out the more specific task of the organizational parts of the Meteorological School, the organization and operation of staff training programs, student attendance and its duration, the conferred degrees and certificates, examination tests and issues of teaching staff and any other necessary detail. 6. The compensation of the faculty of the HNMS School of Meteorology is regulated by Ministerial Decree issued by authority of Article 41 of the Legislative Decree 721/1970. 7. The School consists of the following departments followed by their work: A. Department 1 - Training Monitoring of training (curricula, timetables, teachers and students issues, examinations, theses, diplomas, certifications, certificates) Selection, recruitment and remuneration of teaching staff B. Section 2 - Educational Tools Supply Upgrade Care Maintenance - Disposal: - Educational Textbooks - Assistance - Audiovisual Instruction Media Organization and Operation of the Library of the Meteorology School Preparation of Annual Training Budget of the Meteorology School Database Literature Course Update (in cooperation with teachers) Course Syllabus Update (in cooperation with teachers) Writing and Configuration of Curriculum Education Extreme weather events Database Creation Procedures for educational purposes C. Section 3 - Evaluation and Standardization Evaluation of the quality of the overall program, of students and teachers. Preparation of educational curricula of the School Boards. 8. The educational structure of the Meteorological School is as follows: BASIC TRAINING First Class Meteorologist Section (University (AEI) Graduates) Second Class Meteorologist Section (TEI graduates and Faculty of Administrative NCO SYD Meteorologists) Third Class Meteorologist Section (secondary school graduates and non-commissioned officers with expertise in meteorology) Weather Radar Section Conscripts meteorologists Observer Section B. POST TRAINING - SPECIFICITY FURTHER EDUCATION First Class meteorologists Second Class meteorologists Third Class meteorologists Meteorological instruments maintenance and repair Telecommunications Media. Professional training provision for staff of other specialties. 9. First Class & Second Class Meteorology Section Courses THERMODYNAMICS OF THE ATMOSPHERE MATHEMATICS PHYSICAL METEOROLOGY DYNAMIC METEOROLOGY SYNOPTIC METEOROLOGY CLIMATOLOGY AGRICULTURAL METEOROLOGY
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AERONAUTICAL METEOROLOGY MARINE METEOROLOGY ELEMENTS OF CEANOGRAPHY HYDROMETEOROLOGY COMPUTERS SATELLITE REMOTE SENSING WEATHER RADAR PRACTICAL METEOROLOGY SYNOPTIC PRACTICAL APPLICATIONS STATISTICS AIR POLLUTION INTERNATIONAL ORGANIZATIONS TELECOMMUNICATIONS OPERATING APPLICATIONS ATMOSPHERIC CHEMISTRY MESOSCALE AND WEATHER FORECASTING TRAINING ORIENTATION GENERAL AND Synoptic METEOROLOGY (descriptive) OBSERVATION-clouds (PRACTICAL METEOROLOGY) METEOROLOGICAL INSTRUMENTS-AUTOMATIC WEATHER STATIONS -sounding CODES AND METEOROLOGICAL TelegramS 10. Third Class Meteorologists Section courses TRAINING ORIENTATION GENERAL AND Synoptic METEOROLOGY (descriptive) OBSERVATION -clouds (PRACTICAL METEOROLOGY) METEOROLOGICAL INSTRUMENTS-AUTOMATIC WEATHER STATIONS -sounding STATISTICS - APPLICATIONS IN METEOROLOGY Aeronautical Meteorology ELEMENTS OF AGRICULTURAL METEOROLOGY ELEMENTS OF MARITIME METEOROLOGY ELEMENTS OF HYDROLOGY ELEMENTS OF CLIMATOLOGY ELEMENTS OF AIR POLLUTION Thermodynamics (CHARTS) PHYSICS OF THE ATMOSPHERE (NATURAL RADIATION-cloud PHYSICS) NUMERICAL WEATHER FORECASTING- WEATHER FORECASTING METHODS SATELLITE METEOROLOGY - RADAR COMPUTERS - NetworkS - BASIC APPLICATIONS METEOROLOGICAL PACKAGES METSTATION-METVIEW-METSHELL 21. TRAINING PROVIDERS COMPLIANCE

CONTINUED COMPLIANCE The certified Training Provider must notify HANSA of any proposed changes to the organisation that affect the certificate before any such change takes place, to enable HANSA to determine continued compliance with this document and to amend, if necessary, the Training Provider certificate. 1. 2. 3. HANSA may prescribe the conditions under which the certified training provider may operate during such changes unless HANSA determines that the certificate should be suspended. HANSA will audit every certified Training Provider at appropriate intervals following certification. This audit will seek to confirm that the Training Provider is operating in accordance with the requirements for certification. HANSA may conduct an audit, as required, where changes to the organisational structure of the Training Provider, to its QMS processes, its training facilities, its course design documents or unit training plans, so requires.
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4.

HANSA may elect to audit, at any time, any areas of a training provider's operations which are subject to the requirements of this document. 5. If HANSA finds that the holder of a certificate no longer satisfies the requirements or conditions of that certificate, it shall take appropriate measures, which may include revocation of the certificate. If HANSA finds that the holder of the certificate issued, no longer satisfies the requirements laid down and any conditions attached to the certificate, it may take appropriate measures which may include the revocation of the certificate or withdrawal of recognition of the training certificate. 22. MONITORING OF TRAINING PROVIDERS ACTIVITIES AND ENFORCEMENT

20.1 HANSA shall monitor compliance with the requirements and conditions attached to the Training Providers certificate. 20.2 HANSA shall audit the Training Providers on a regular basis with a view to guaranteeing effective compliance with the standards laid down in the Procedure. 20.3 In addition to the regular audit, HANSA may make unannounced inspections to check compliance with the requirements contained in the Procedure. 20.4 If HANSA finds that the holder of Training Providers certificate no longer satisfies the requirements or conditions (if any) attached to its certificate, it shall take appropriate enforcement measures, which may include withdrawal of the certificate. 23. VALIDITY The ATM/ANS Training Provider certificate will be valid for a limited duration period, defined by HANSA and written on it. 24. RENEWAL OF CERTIFICATES The Training Provider certificate renewal applications shall be submitted to HANSA six months prior to expiration date of the certificate, submitting, the updated documentation demonstrating continuous compliance the initial and ongoing certification requirements HANSA will issue a new certificate, subject to a satisfactory review of the compliance to the requirements and of any audits that have taken place since the issue of the previous certificate. If the application is not submitted timely the applicant may forfeit the right to continue providing the certified services for which the initial certificate was granted . In such a case a new initial certification procedure is applied. 25. RECOGNITION OF CERTIFICATES ISSUED BY OTHER EU MEMBER STATES. HANSA shall validate the certificates issued by the National Supervisory Authority of any Member States, though it may need to consult the respective authority/ies for disambiguation information purposes.

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ANNEX I APPLICATION FORM FOR THE CERTIFICATION OF AN ATM/ANS TRAINING PROVIDER

ATM/ANS

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ANS

1.

2. 3.

( )

4. email 5. .. 550/2004. ..216/2008 .. 1108/2009 ..805/2011 1035/2011 TRAINING ORGANISATION 6.

7.

8.

- 1 -

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9. ( .)

( .)

10. ( ) .... ( .... )

11. ( )

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12. ) . ) .... / . ) . ) . ) , , .

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OY
: .. : ..

: ... E E A

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ANNEX II ACCEPTABLE FORM OF ORGANISATIONAL EXPOSITION

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26. ATM/ANS TRAINING PROVIDER ORGANISATIONAL EXPOSITION The organizational exposition could contain the information listed below. The exposition should be typed, with paragraphs and pages numbered, following the sequence specified below. COVER PAGE a) Name Of Training Provider; b) title of exposition; c) version number; and d) date of document. SECTION 1 - ADMINISTRATIVE INFORMATION a) name and address of the Training Provider and, if different, name and address of the training Unit to which this application refers; b) the names, telephone and fax numbers and email addresses of the following: i) The Director ii) the Head of the Training Unit; and iii) the person nominated by the Training Provider as the focal point for communication with HANSA; c) Training Unit Provider chart. Organization information should show how the training Units are linked to the entire training Provider, how ANS courses will be administered and how the instructional and support staff will be organized. The interrelationships with any other training unit activities should also be indicated. SECTION 2 - COMPLIANCE In this section, the Training Provider shall show how it complies with the requirements of the applicable European and National legislation regarding the provision of training services to ANS staff,. In addition, the exposition shall contain a statement, signed by the accountable manager, confirming that the Training Providers exposition defines the Training Providers compliance with the mentioned legislative requirements

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ANNEX III ACCEPTABLE FORM OF THE COURSE DESIGN DOCUMENT

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27. CONTENT OF ACCEPTABLE FORM OF THE COURSE DESIGN DOCUMENT The document should be typed, with paragraphs and pages numbered, following the sequence specified below. COVER PAGE a) name of Training Provider and, if different, name(s) and address(es)of the training Unit(s) to which this application applies; b) title of the document ; c) version number; d) date of document. SECTION 1 - INTRODUCTION In this section, the Training Provider will provide an outline of the course development process with details of participants, including operational input from ANS experts and any other professional sources. The following information shall be included: a) proposed starting date of first course; b) number of courses planned per annum; c) planned minimum and maximum number of students on the course; d) number of simulator training positions available for the course. Section 2 Compliance Guidance The course design document should: a) show the timetable of lessons and practical exercises for the course, including details of any self -study arrangements. The timetable should show that briefings relating to practical (e.g. simulation, OST, OJT) exercises are provided to the students at appropriate times; b) outline lesson plans showing the sub -topic to which the lesson relates,the underpinning knowledge and the assessment method by which the students performance is judged; c) include details of the practical (e.g. simulation, OST, OJT) exercises showing how they increase in complexity and traffic loading through the course and the topics to which the exercises relate; d) show the planned assessment scheme, with examples of assessment; e) provide briefing details given to students on the assessment scheme; f) show the process used to obtain student input concerning the extent to which the course meets its objectives. SECTION 3-STAFFING Staff details for those who will contribute to the course: a) name; b) topics in the course to which the instructor will contribute, showing whether directed towards theoretical or practical training or a mixture of both; c) additional responsibilities in respect of the course or other courses, for example designated course manager;
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d) experience in course development; e) any other relevant professional information.

Template Of Course Design Document

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ANNEX IV CRITERIA USED BY THE HELLENIC AIR NAVIGATION SUPERVISORY AUTHORITY FOR THE CERTIFICATION OF THE ICAO LANGUAGE PROFICIENCY TEST PROVIDERS

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For the evaluation and certification of prospective ICAO Language Proficiency Test Providers that can be accredited to provide Aviation English Testing services

Requirements Checklist 1
The test is produced by a development team with expertise in aviation English assessment

Evidence

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The test development team comprises qualified personnel who consult with aviation industry subject matter experts

The test is designed in response to the ICAO Language Proficiency Requirements, as outlined in Doc. 9835

The test is aviation specific and assesses language in radiotelephony

The test assesses proficiency in both phraseology and plain English in radiotelephony and plain English in conversational work-related contexts (following ICAO requirements) relevant to ATCOs The test contains non-routine aviation events that require the use of plain language

The test assesses candidates at all 6 ICAO proficiency levels (as applicable)

All six ICAO language criteria are assessed in the test

The test design is formed by the Holistic Descriptors contained in Doc. 9835

10 The test focuses on assessing speaking and listening

comprehension

11 Listening comprehension is assessed separately from

the speaking test and scoring is done objectively

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12 Speaking proficiency is assessed in both non-face-to-face

(to simulate radiotelephony communications) and face-to-face environments (following the ICAO requirements)

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13 The test reflects aviation workplace settings

14 The test is of sufficient length (not less than 30 minutes and

no more than 45 minutes) to maximize fairness and allow candidates opportunities to demonstrate proficiency across a number of test tasks

15 The speaking test is delivered by assessors directly to maximize

authenticity and allow interactivity to be evaluated

16 Forms of the test are available to cater for the needs of ATCOs.
This allows the linguistic requirements of domains to be assessed in authentic situations

17 Multiple test versions are available

18 The test has been extensively trialed and validated

with relevant target users

19 A fully functional sample test is available to prospective

candidates

20 The test performance is assessed by multiple assessors

to maximize reliability of results

21 The rating and delivery of the test may be done

either by same or separate personnel

22 Assessors appointment and training procedure is documented

23 Comprehensive assessors training and accreditation programs

are available

24 Assessors accreditation processes are documented

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25 The method used to determine an overall proficiency level for

licensing purposes is documented

26 Assessing personnel are required to sign an agreement

which involves the delivery and assessing processes

27

A process exists to evaluate assessors reliability

28 An assessment and re-accreditation process is available

and conducted on regular and prescribed basis

29 Quality assurance procedures are in place to check

accuracy and fairness of results

30 A process exists for candidates to appeal their results,

if requested

31 The test centre and administration system applies

effective strategies to prevent test breaches pre-, post-, and during test delivery

32 A register is maintained containing up-to-date information

of all personnel responsible for delivering and assessing the candidates

33 Personnel responsible for delivering and assessing are required

to demonstrate specific minimum requirements and these requirements are contained in documentation (e.g. demonstrate a high level of language proficiency; have expertise in linguistic/assessment and operational knowledge of aviation English)

34 Test administration procedures are supported by manuals

and associated documentation

35

The test is delivered at a designated facility

36 The testing facility contains and maintains the necessary

infrastructure to administer the test (IT equipment, test rooms, storage facilities, communication equipment, furniture and support services) to allow the test to be administered

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37 The testing system and test provider is able to demonstrate

sufficient capacity to administer the test to meet local industry requirements (e.g. assess within reasonable timeframes and at premises which are accessible and available)

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38 A process exists for candidates to register prior to sitting

the test

39 Results are stored and available on request

40 A secure database is maintained containing all candidate results

41 Results are stored and available on request

42 All test materials (electronic and paper-based)

are stored securely

43 Tests are administered in a secure environment

44 Security processes are in place to prevent breaches at all times

at the testing facility

45 A suitably developed aviation English language program is

available with sufficient material to allow for learners of varying proficiency levels to achieve ICAO Level 4 (where applicable)

46 A procedure for conducting a quality review of the test facility

and all associated personnel is documented

47 Job descriptions, including roles and responsibilities

are available for all personnel directly associated with test administration processes

48 A candidate register is available prior to and on the test day

49 Documents contain specifications for all equipment required

to administer the test

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