1. What role do you think goals would play in planning for this training event?

List some goals you think might be important. (Make sure these goals have the characteristics of well-written goals.)

Organizational goals are the objectives and projects which the management aspire to achieve within a given period of time. The goals are created by all stakeholders of the organization to ensure the organization is directed towards a certain direction. The management should communicate all the goals and strategies being adopted by the organization to create awareness. Goals are defines as desired out comes for individuals, groups, or entire organizations. They also called objectives and we use the two terms interchangeably. They guide all management decisions and from the criterionagainst which actual work being done is measured.

Every organization has various types of goals. There are three types of goals that are financial goals, strategic goals, and stated goals versus real goals. Financial goals are related to the expected internal financial performances of the organization. These financial goals are more on to make a profits. The strategic goals are related to the performances of the firm relative to factors in its external environment. Stated goals are official statements to believe its goals are. Real goals are those that actions of its members. Based on the MasterCard, their goals of the training were to ensure that every employee understood the business strategy and how MasterCard would be different after the Initial Public Offering (IPO).

For the MasterCard training events the role of goals would play in planning this are strategic goals and financial goals. MasterCard served a dozens of company human resources (HR) specialists and hundreds of local managers around the world as trainers and facilitators. They would be the ones face-to-face with employees, teaching them about what being a publicly traded company meant and what changes they could expect. The MasterCard training program was to be anchored by three learning maps or topics. The first topic is Universe of opportunity, it would describe the companys competitive landscape and industry challenges or opportunities. The second topic is How We Make Money was to focus on MasterCard financial models and how it fit into the

industry. The final one is New Climate, New Culture, New Company would be very detailed about the company and what it would take to successfully pursue that strategy.

Besides of strategic and financial goals, there are other goals that are important in planning this training event. The company also need a stated goal to achieve the main objective among other company. Stated goals are official statement of what organization says and what is wants its various stakeholders to believe its goals are. In this case, management wants their employees understood the business strategic and how MasterCard would be different after the IPO.

2. What types of plans would be needed for actually doing the event? (For instances, strategic or operational or both? Short term, long terms, or both?) Explain why you think these plans would be important.

Besides of goals, plans also needed in planning. In general there are two types of plans that are strategic plans and operational plans. Instead of it there are long term and short term plans. Strategic plans are apply to entire organization, establish the organizational overall goals, and seek to position the organization in terms of its environment. While operational plans are plans that are specify the detailed of how the overall goals are to be achieved. The time frame of strategic plans is long terms goals that are plans with time frame beyond three years. For a organizational plans it is short term plans that are plans cover for only one year or less. In being to be a different company from other, MasterCard need a long term plans or in others word strategic plans. This means that is plans apply to the entire organization, established the organizations goals, and seeks to positions the organizations in term of its environment. For example, company executive wanted to ensure that every employee understood what such a change meant and how MasterCard to be different after other IPO. Beside that, MasterCard still using a short-term plans or operational plans. To ensure that this company achieve the goals, they have to do plans that specify the detail of how the overall goals are to be achieves. In this plans, the MasterCard doing a seminar using a specialized and talented HR to give an understanding about company policy which makes it differ from other IPO.

All these plans are important in mastering a new culture. This company need both elements to successfully achieve the goals they set. This because, they have to be stable in the market, which they must have a long - term plans to make sure that they are can fit in any environment. While they established in the environment they have to specify the detail that they want to achieve. Overall, these two combination will produce a stable company and different after the IPO.

3. What challenges might there be in doing such an event? How about doing such an event in different global locations over a short time frame? How could they best prepare for those challenges?

Challenges might be in doing training event is the period time to complete the event. We could not expect how long it takes to complete the event. Same as in this case, it will be problem to determine how long that the company human resources (HR) specialist and local managers as a facilitators and trainers to teach employees and preparing them for such an important task that would requires in significant planning.

Besides that, company needs to make sure the employee meet the goals of training.The goal of training is to ensure that every employee understood the business strategy and how MasterCard would be different after IPO. The company should make sure that employee have reached the goals and understood the business strategy after they attend the training event.

Company would face a communication problem if they doing such an event in different global locations over a short time frame. It is because the company human resources (HR) specialist and local managers that act as facilitators and trainers need to be face-to-face with the employees. Because of the difference in global locations it may take a long time to complete it. The company would not being successful if they doing the event in a short time frame. If they stick to do it in a short time frame there might be malformation in their results.

This company should have a backup plan instead of to overcome the challenges. Due to organize an event in short period of time, backup plan will cover the main plan if there are problem occur while the management company to applied the main plan on the event.

This company must be effective in time management. The effectiveness of time management will makes all the organization planning run follow the time frame of the planning. At the same time, this will help the company achieve their main objective of the event according to the exact time.

Instead of that, the company should dare to take risk in planning an event in a short time frame. This daring will level up the confidence of the company to planning an event in a short period time. Lack of time makes the planner do a right things without any doubt because they realise that by doing such an event, they a facing a huge risk to the company also the employee. The company will lose a huge cost and the employee wasting their time because they cannot achieve the objective of the event.

4. What did this case story teach you about a planning?

From this case study, planning is a something that we have to do in detail. Planning give a very huge impact in every step to achieves goals in company. Its established the basic for all other function in the organization. Planning involve two important element which are goals and plans. Each organization must have their owned goals or objective to reach. Other than goals they want to achieve, they must have a plan. These plans will lead the organization

which way they supposed to follow. While in planning, we must give attentions in breadth, time frame, specificity, and also frequency of use. When these four element use, the

organization has done a complete and successfully planning.