Application form - Call Select business (CPS)

New

X Serviceamendment

Servicetermination

Customer information
Companyname

JALEEL HOLDINGS LLC

Companyaccountnumber (Pleaseattachcopyoflatestbill) Expirydate Dateofregistration Sitename

4.4697

Tradelicencenumber(ifnew) Registrationnumber(ifnew) Totalnumberofcustomersites

Physical/New address
Emirate Street/Road Buildingname/no. Floor/Officeno. P.O.Box Plotno.(ifavailable) Nearestlandmark Oldaddress(incaseofaddresschange)

Billing/New address
Emirate Emirate Buildingname/no. Floor/Officeno. P.O.Box Plotno.(ifavailable) Nearestlandmark

Call Select business (CPS) plan

CallSelectbusiness(CPS)plan(selectaplan) BusinessWorldPlan* BusinessWorld100** BusinessWorld400***

*BusinessWorldPlangivesaflatrateofAED1.20/mintotop190internationaldestinations. **BusinessWorld100givesaflatrateofAED1.65/mintotop190internationaldestinations. ***BusinessWorld400givesaflatrateofAED1.35/mintotop190internationaldestinations. Forourlistof190internationaldestinationsvisitwww.du.ae

Details of existing telephone numbers

ISDNPRI/BRInumberrange(ifapplicable) TotalnumberofexistingISDNlines Mainnumber/Switchboardnumber 1. 2. 3. Analoguelines (ifapplicable) Totalnumberofexistinganaloguelines 1. 2. 3. 4. 5.
AP-ENT-CS-CPS-E-MAY11

Firstnumberinrange Lastnumberinrange

8
11. 12. 13. 14. 15. 16. 17. 18. 19. 20.

04-3201818(4 lines) 04-3201616 04-3201441(4 lines) 04-3201881 04-3203200(2lines)

6. 7. 8.

04-3201919(2 lines) 04-3201020 04-3336165

9. 10.

BusinessWorldPlan,BusinessWorld100andBusinessWorld400haveaminimum12monthcommitment.Incaseofearlyterminationof BusinessWorldPlan,AED500/monthappliesforremainingmonths.IncaseofearlyterminationofBusinessWorld100orBusinessWorld400, onemonthofthemonthlyfeewillbecharged(one-time). (Allfieldsaremandatoryunlessotherwiseindicated).

Customer details
MainfacilitiesorITcontact(responsiblefortelephonesystemandlines)

Title

Mr

Ms

Mrs

Dr

Sheikh

Sheikha

Firstname Lastname Jobtitle

SHANAVAS MADATHIL

Office/Businesstelephonenumber Mobilenumber Faxnumber Emailaddress

971 55 1074 500 shanavasm@jaleeluae.com

Contactnumber

Buildingowner/companyname(foraccessifapplicable) Contactname

IagreebysigningbelowthatIhaveauthoritytosignonbehalfofthenamedcustomer,thatIhaveorderedtheservices shownaboveandthatIacceptthetermsandconditionsasshownonthebackofthisform. Pleasetickhereifyoudonotwishtobecontactedaboutduproductsorspecialpromotions. Customersignature Date Authorisedcompany

21/03/2012
DD MM YYYY

For official use only

For direct sales Accountmanagername Partnername Mobilenumber For indirect sales Saleschannel/Partnercode Salesagentcode For field operation use only Date Customer acceptance* Customer ignature s Technicianname Date Techniciansignature Workordernumber Status Marketcode Outletcode Partner/dealerID Partner/dealerID Account/partnermanagerID Salesexecutivename

Salesagentlocationname

*Tobefilledoutwhentechnicianhasactivatedservice.Allfieldsaremandatoryunlessotherwiseindicated.

Terms and conditions SpecificTermsandConditionsforCallSelectbusiness(CPS) (fornon-ducaptivezonecustomers) Version: June 2010

IntheeventofanyinconsistencybetweentheGeneralTermsandthesespecificterms,thesespecificterms andconditionsshallprevail. 1. 1.1 Supply of Service TheServicemustbetakenfortheFixedTermspecifiedontheOrderFormorintheCustomers Proposal,followingwhichtheServicewillcontinueunlessterminatedinaccordancewiththeAgreement. 1.2 TheCustomermustregisteratleastonefixedtelephonelineofanotherservicesupplier(FixedLine Supplier).IfitislaterdiscoveredthattheCustomerwasnotauthorisedtoregisterthefixedlinethendu mayterminatetheServicewithimmediateeffect. 1.3 dushalluseitsreasonableendeavourstosupplytheServiceinaccordancewiththetimelines.du provisionstheServicerelyingontheFixedLineSuppliersotheremaybedelaysiftheFixedLineSupplier experiencestechnicalproblems.duisnotliableiftheFixedLineSupplierrefusesto,orisunableto, completetheServiceactivation. 1.4 Untiltheautomaticre-routingofcallsisactivated,theCustomermaymanuallyrouteitscallsbydialling 08888beforemakingthecall.Onceactivated,allcallsoutsidetheCustomerslocalarea,withanationalor internationalprefixortoamobilenumber,willautomaticallyberoutedthroughdu.Allremainingcallswillbe routedthroughtheFixedLineSupplier.IftheCustomerchangesitsfixedtelephonenumberthenthisService willtransfertothenewfixedtelephonenumber. 1.5 Supplementaryserviceslikecallwaiting,callforwardingandcallbarringwillcontinuetobeprovidedby theFixedLineSupplier.CallbarringwillonlyapplytocallsroutedthroughtheFixedLineSupplier.The CustomercanchoosetorouteitscallsthroughtheFixedLineSupplierbyusingtheiroverridecode. 2. Charges, Invoicing and Payment 2.1 TheCustomerwillberesponsibleforthepaymentofallcallsmadeusingtheServicefromtheregistered fixedline.TheCustomershallpaytheChargeslistedinthemostrecentTariffGuide.TheCustomer remainsresponsibletotheFixedLineSupplierforrentalpaymentsforthefixedline. 2.2 AllpaymentsshallbemadeinUAEDirhams(AED)unlessspecifiedandagreedbybothpartiesinadvance. 2.3 TheCustomermustpayallChargesthataresubjectofaninvoicefromduinfullwithin30daysofthe invoicedate(exceptwhereavalidbillingdisputeisraisedbytheCustomer)byanyofthewayslistedon theinvoice.AninvoicefromdushallbedeemedtobeacceptedbytheCustomeriftheCustomerdoes notprovideawrittenobjectiontodubeforetheendofthirty(30)daysaftertheduedateoftheinvoice. 2.4 TheCustomermustpayallundisputedinvoiceswithoutset-offorcounterclaim,freeandclearofany withholdingordeduction. 3. Customer Obligations 3.1 TheCustomermust: 3.1.1 provideduandanyemployee,agent,affiliateorcontractorofduandanythirdpartywithall informationandassistancethatpersonmayreasonablyrequiretodesign,arrange,test,commission andmaintaintheService; 3.1.2 procureallpermissions,licences,waivers,consents,registrationsandapprovalsnecessaryfororreasonably

considereddesirablebydutodeliver,installandprovidetheServiceattheCustomerspremises; 3.1.3 participateinanytestingproceduresthatmaybereasonablyrequestedbyduoranyagent,affiliateor contractorofduoranythirdpartyoperator;and 3.1.4 takeallreasonablestepstopreventfraudulent,improperorillegaluseoftheService. 4. Liability and Fault Reporting 4.1 TheCustomershouldreportanyfaultsintheServicebycallingduCustomerCare.duwillinvestigateallfaults reportedtoitandusereasonableendeavourstorestorenormaloperationassoonaspossible. 4.2 IfthereisafaultwiththefixedlinetheCustomershouldcontacttheFixedLineSuppliertoarrangerepair. 4.3 duwillhavenoliabilityforanyfaultsorinterruptionsintheServiceoranyinabilityoftheCustomertoaccess theServicewherethisiscausedby: 4.3.1 afailureoftheCustomertoperformitsobligationsunderClause3aboveortheGeneralTermsand Conditions; 4.3.2 anyfailure,inadequacyorincompatibilityof,orin,anyequipment/serviceprovidedbytheCustomerorathird partythatconnectstotheServiceorthedunetwork;or 4.3.3 anyequipmentprovidedbytheCustomerthatconnectstotheduNetwork. 4.4 duisnotresponsibleforanyfraudulentactivityontheCustomersPABXoranyunauthorisedcallsmade. 5. Term and Termination 5.1 IftheCustomerdecidesnottohaveitscallsautomaticallyroutedthroughdu,thentheCustomercancontact itsduAccountManageroritsFixedLineProvidertohavetheautomaticroutingdeactivated.TheCustomer canstillroutecallsthroughdubydialling08888beforemakingitscall. 5.2 TheServicewillremaininforcefortheFixedTermunlessterminatedinaccordancewiththeAgreement.On expiryoftheFixedTermtheAgreementwillcontinueunlessterminatedbyeitherPartyon30dayswritten notice. 5.3 EitherPartymayterminatetheServiceimmediately,inwholeorinpart,bygivingnoticetotheotherPartyif: 5.3.1 theotherPartyisinmaterialbreachoftheAgreementand,ifthebreachiscapableofremedy,suchParty failstoremedythebreachwithinthirty(30)daysafterreceiptofwrittennoticerequestingthebreachtobe remedied;or 5.3.2 theotherPartymakesageneralarrangementoragreementwithitscreditors,orappliestoacourtforgeneral protectionfromitscreditors,orabankruptcyorothersimilaractionisfiledagainsttheParty,oraresolutionis passedbyitforitswinding-upordissolution, oranadministrationorderismadeinrelationtoitsassetsorareceiverisappointedoveranyofitsassets,or anyanalogouseventoccursunderthelawsofthePartyscountryofincorporation. 5.4 TerminationorexpirationoftheServiceshallbewithoutprejudicetorightsorobligationsofacontinuingnatureand thoseexpectedtocomeintoforceuponterminationorexpiration. 5.5 UponterminationoftheServicetheCustomermustpaytodualloutstandinginvoices.