JANUARY 1, 2010 - MARCH 31, 2010 NARRATIVE

Goddard Riverside Single Stop over the current reporting period has made a focused effort to target its goals as outlined, identified during the January 1,2010 through March 31, 2010 contract period. Our partnership with Met Council for electronic Food Stamps and Medicaid enrollment has been a great benefit for our clients. However, since January, Goddad Riverside Single Stop staff has assumed full responsibility for client enrollment. This effort has proven to be an effective resource for our clients and provided a significant increase in the number of families and individuals seeking multiple services. In addition to an increase in the number of clients applying for Food Stamps and Medicaid, we have seen a significant rise in the number of clients facing rent arrears and court eviction status. We have continued to be successful in connecting clients to HRA's Eviction Prevention Unit and for a "One Shot Deal" as well as JIGGETTS for rental arrears assistance. We continue to strengthen our relationship with The Bridge Fund, Catholic Charities, Community Service Society, Coalition for the Homeless, Met Council on Housing and the Federation of Protestant Welfare Agencies for eviction prevention assistance.

We have identified a significant increase in the number of clients visiting Goddard Riverside Single Stop wanting to apply for SCRIE and to a lesser extent for DRIE or requiring assistance with the re

certification process for these benefits. Our assessment of this increase has determined that the majority of our clients reaching out for these services come to us as a result of the referrals made by satisfied existing clients. Over forty-one percent (41.6%) of overall clients come as a result of referrals by Family and Friends regarding Single Stop services.

The overall downturn in the economy has had a measurable impact on the numbers and demographics of clients who are seeking Food Stamps and Medicaid. This impact is reflected in the number of clients who are receiving unemployment benefits and as a result are exceeding the food stamp eligibity income limits for one or two person households. We will continue to make every effort to connect these families to other benefits, which will help to relieve their financial burden. In spite of the fact that many of our clients are facing difficult financial times, it is difficult to insure that they have not kept their scheduled appointments with Credit Where Credit Is Do (CWCID) for budgeting, counseling, credit reports, solving credit debt or opening a bank account. To address the concern of an increased no show rate for CWCID, we have focused much of our outreach effort on clients who have housing issues, especially those attempting to find new housing. We have shared with these clients that both for profit and non-profit Landlords and/or Management companies are requiring credit checks for applicants and that the services offered by CWCID can help them to address their particular credit situation. As a result of these efforts, we have recently seen a reduction in the no-show rates for CWCID clients and we will continue to focus on this client population. We have met with CWCID to address the issue of no-shows and how we can increase our number of clients coming to CWCID. In addition to marketing to clients seeking housing, at the recommendation of CWCID we have implemented a procedure of follow- up telephone calls which includes a message informing the client that they must get back to us within a specified period and failure to do so will result in their appointment being given to another pending client. Both the follow up calls and the focused marketing have resulted in an increase in our numbers.

We have some additional concerns regarding the goal of screening for tax credits and referring at least 215 eligible filers to appropriate tax preparation site(s). Track the number of households who

filed and if they received a refund. If possible, document refund amount in SSUSA approved database. While, we have reached 50% of the 215 screen and referral target, it has been difficult to reach this target, since this year we are not providing tax services on-site. Many of last years tax filers either called or came on site inquiring about the locations of the free tax preparation service in their neighborhoods or closest to Single Stop and therefore were not screened. We are in the process of reviewing those clients for whom we made referrals and entering them into the database. To the extent possible we are attempting to gather data on the amount of their tax refund.

During this reporting period we where to screen 212 clients, as of this period we have screened 135 new clients, a short fall of 77. However, we are sure to reach or exceed our contracted goal before the final reporting period.

Goddard Riverside Single Stop has actively increased its outreach to clients and liaison/networking with other community based organizations to share referrals and services. Most recently we met with the staff of St. Luke Roosevelt Hospitals Community Health Clinic located in Central Harlem (seven blocks from our Singe Stop site) to work out the terms of a letter of agreement which allows St. Lukes staff to refer clients to Goddard Riverside Single Stop for enrollment in Medicaid. We anticipate that this connection between Goddard and St. Lukes will greatly increase our Medicaid enrollment and serve as an important health care resource for the community. Additionally, we have established working relationships with Isabella Caregiver Support Program, Northern Manhattan Coalition for Immigration Rights, Thelma C. Davidson Adair / William F Ryan Community Health Center and the Ryan Health Center WIC program and The Legal Aid Society, Immigration Law Unit, Sister Link Prenatal Care Action Coalition, and Project Green Hope-Services for Women.

To support our daily administrative and client support systems and services, Goddard Riverside Single Stop has been extremely fortunate in establishing an ongoing relationship with Borough of Manhattan Community College, Hostos Community College, Metropolitan Community College and

Westchester Community College in providing student interns, majoring in Human Services to assist in direct client service delivery. To further support our day to day office management, we have entered into agreement with AARP which provides us with two experienced professionals who serve as part time receptionist who provide front desk support and interact with clients in a very important way. This AARP support has been a valuable asset to the functions of the office and adds additional dimensions to the welcome clients receive. Over Forty-five percent (45.2%) of Single Stop clients are between the ages of 56 and 66 years of age. The interaction between the seniors and their peer at the reception desk, offers a warm recognition and professional acceptance.