Table of Contents

Table of Contents........................................................................................................ 1 Introduction................................................................................................................. 3 TCS Milestone............................................................................................................. 3 Vision & Mission.......................................................................................................... 3 Our Purpose............................................................................................................. 3 Vision Statement......................................................................................................3 Mission Statement....................................................................................................4 W&D........................................................................................................................... 4 Overland Express........................................................................................................ 5 Domestic Services.......................................................................................................6 MMS......................................................................................................................... 6 Sentiments Express.....................................................................................................7 Same Day Express...................................................................................................... 7 Overnight Express.......................................................................................................7 Red Box...................................................................................................................... 7 Core Values................................................................................................................. 7 Quality..................................................................................................................... 7 Profitability through Efficiency..................................................................................7 Ethics....................................................................................................................... 7 Justice...................................................................................................................... 8 Creative Growth....................................................................................................... 8 Distribution with Last Mile Delivery:............................................................................8 Two ways of Distribution.............................................................................................9 Saving and distance Matrix for Main distribution Centre to the three distribution centre of each zone ..................................................................................................10

Distance Matrix...................................................................................................... 10 Saving Matrix.........................................................................................................10 Distance Matrix...................................................................................................... 10 Pick up Points:...........................................................................................................12 Total Transportation Cost:.........................................................................................18 Full Capacity of Vehicles:...........................................................................................19 Recommendations:...................................................................................................19

Introduction
TCS came into being in 1983 as a domestic courier company. The TCS journey since its inception has been exhilarating and as recorded in the Harvard Business Case Study, the Company that Engineer Khalid Awan established with his brother has found itself in trailblazing roles, and developed an entire Industry that has withstood the trials and tribulations of cohabiting with the Government sector, and strove every inch of the way to find win-win solutions in the service of Pakistani prosperity.

TCS Milestone
TCS has achieved many milestones by developing into a business model that continues to grow stronger. Realizing the customer needs and ambitions to lead the courier industry of Pakistan have always been the driving principles in the milestones that TCS has achieved over the years. This has resulted in setting benchmarks to improve the overall quality and standards in the express courier industry.

Vision & Mission

Our Purpose To continually strive to achieve excellence - both on and off the job. Vision Statement "TCS will be recognized and respected as professional, innovative, profitable information, and knowledge based logistics/services enterprise. TCS embeds internet based technologies into its internal operating structures and as business solutions for customers; with customer, employee and shareholder interests at the core of its operations; demonstrating a clear concern for ethical conduct and good corporate citizenship; with the objective of growing into a regional and global player, with emphasis on the Middle East, Europe and North America".

Mission Statement "To direct all our organizational efforts at building upon the existing organizational strengths and brand recognition to achieve enhanced levels of profitable growth in the core business, and diversify into new areas that complement and supplement the core business, with the diversification aimed at achieving excellence and industry leader status in the new areas. The TCS People will however be encouraged to be open to unconventional ideas and services and recognize new trends at very early stages". Services

W&D
W&D (Warehousing & Distribution), a division of TCS Logistics was established in 2004. It specializes in the 3PL setup and is setting new benchmarks by providing Total Logistics and Supply Chain solutions in Pakistan. In this relatively short time span, it has already had its presence felt on the supply chain canvas of the country. W&D has an envious clientele in Telecom, FMCG, Pharma, I.T. and other sectors; it is all set to providing its customers extra-ordinary services in their respective industry segments anywhere in the country. W&D already has over 200,000 square feet of multi-user Warehousing facilities in the country, which offer efficient and economical warehousing services by employing carefully thought out material storage and handling equipment. With the most modern and efficient tools in warehouse management and out-of-the-box distribution models, W&D division is continuously achieving Key Performance Indicators (KPI) set by its customers. TCS Logistics has also implemented ISO 9001 as an assurance of the quality of service provided to its customers. W&D is not rigid in its approach and believes fully in offering customized solutions to its customers that best fit their specific logistics and supply chain needs. The Inventory Management & Warehousing process has been automated with an in-house webbased management system WMS that provides online access and real-time information to customers for ordering, monitoring and managing their stocks.

The current range of specialized services includes: The current range of specialized services includes: Warehousing Transportation and Distribution Value addition and Stock Repacking Bar-coding & labeling Warranty Management Reverse Logistics Project Management Customs Clearance Freight (Air & Sea)

Overland Express
Formed 2 decades ago, (year 1989), TCS Overland Express is also the market leader in door-todoor goods transportation business in Pakistan by land through 40 And 50 liters containers. This business is particularly suited for your bulk cargo movements to around 160 cities of the country, delivery KPI within three working days, considering booking date zero at main locations of Pakistan. Packaging of material facility is also available with the name of TCS mover n packers to facilitate our household customers. Main product offerings of the products are. LCL (Loose container Load) FTL (Full Container Load) Hub to Hub delivery Hub to Door delivery Pallet boxes of 50 Kg. Built-in insurance of Rs 100 per kg

When it comes to secure, economical and time definite transportation of heavy cargo shipments to any part of the country by land TCS Overland Express is the preferred choice of a large corporate customer base. Our large corporate customer base includes: Pharmaceutical Companies Banking Sector Major Printing Houses Automotive Industry Cellular Industry

Domestic Services
MMS At TCS, innovation is a norm and the only objective in view is creation and delivery of business value to customers. Value is the most significant outcome expected of every business process. Mail Management is one process yet to be recognized as a source of value in our local business environment. TCS promises to deliver this value through its innovative service - MMS. MMS - Mail Management Solution stands upon the single largest investment in infrastructure, made by TCS for continuous delivery of value. MMS is equipped with state of the art printing and sorting technology that has been sourced from the best suppliers across Europe and Asia Pacific. This makes TCS the only end to end solution provider in the category with the largest delivery network in Pakistan. Now businesses can realize all financial benefits of effective mail management through customized production and efficient delivery of vital business documents like statements, bills, letters, invoices, leaflets and much more. MMS makes a bundle of mail management and delivery services available to you, both as an end-to-end solution and individually. Our speedy equipment is capable of handling projects of any magnitude. MMS will be serving a wide range of businesses like telecom sector, financial institutions and utility companies where

correspondence is time sensitive and crucial. Wide range of businesses like telecom sector, financial institutions and utility companies where correspondence is time sensitive and crucial.

Sentiments Express
TCS Sentiments Express is a personalized, high valued gift delivery service offering a wide array of gifts from gourmet cakes, floral bouquets, ethnic sweets, to various other elegantly wrapped gifts, delivered with a personalized greeting card in Pakistan. Since 1989, TCS Sentiments Express has been part of TCS, the leading air express courier in Pakistan. In the time, it has become Pakistans premier gift delivery and greetings service.

Same Day Express

Rely on same day express for same day deliveries to major cities country wide.

Overnight Express
For next working day delivery of your urgent shipments.

Red Box
For next working day delivery of your urgent and bigger shipments.

Core Values
Quality TCS people should direct every effort to deliver maximum value and satisfaction to our customers. Profitability through Efficiency Efficiency will be the hallmark of TCS people to optimize profitability and growth.

Ethics Nothing unethical shall be practiced by TCS people in relation to our customers and the world at large.

Justice Justice to be the guiding principle of TCS people. Creative Growth In its quest for expansion TCS shall encourage innovative thinking amongst its people. Completing 29 Years of Service & Innovation 29 years into its existence the TCS brand has evolved, into a formidable symbol of trust & reliability. TCS provides express and logistics services in the C2C, B2B and B2C segments. This it does through a wide network of "155" offices making it the biggest network in the country, along with over " 425 " retail outlets and over 2000 online and offline locations nationwide ideally located for easy customer access. TCS has 1 dedicated chartered plane Boeing 737 and over 230 fully equipped modern satellite-tracked ground vehicles, 2700 plus couriers and more than 6000+ experienced people to facilitate the swift and secure operations.

Distribution with Last Mile Delivery:

Last-mile delivery refers to the distributor delivering the product to the customers home. TCS uses the technique to Last Mile delivery where there sub-division office distributes the carrier to the customers.

Two ways of Distribution

There are basically two ways of distribution that TCS uses. Meaning it has two different ways of operating its distribution of consignments. Following are the two ways: Distribution Centre to customers Customers to Distribution Centers

TCS operates in a very efficient way. It works in a profitable economical way. That is taking Distribution of Lahore there is one central warehouse at Pecco Road. Than Lahore is divided into three zones which are Gulberg 2, Allama Iqbal town and at Davis Road. From these three locations than final deliveries are made to the customers. And there are more than 30 main points from where customers can giver in their consignments. Rests are franchises that have been bought by different people.

There are basically two of fleets of transportation that TCS uses. Following are those two types of fleets: Air[ It is used for responsive and expensive goods transportation] Ground[ it is used for less expensive, bulky and not so important good transportation]

Saving and distance Matrix for Main distribution Centre to the three distribution centre of each zone
Distance Matrix The distance matrix identifies the distance between every pair of locations to be visited. The distance is used as a surrogate for the cost of travelling between the pair of locations. If the transportation costs between every pair of locations are known, the costs can be used in place of distances. Saving Matrix The saving matrix represents the savings that accrue on consolidating two customers on a single truck. Savings may be evaluated in terms of distance, time or money. Distance Matrix Pecco Road Lahore Pecco Road Lahore Devis Road Gulberg 2 Lahore Allama Iqbal Road 0 16 8 11 0 7 8 0 6 0 Devis Road Gulberg 2 Allama Iqbal road

Saving Matrix

Devis Road Devis Road Gulberg 2 Allama Iqbal 0 18 19

Gulberg 2

Allama Iqbal

0 13 0

Pick up Points:
TCS has many pickup points in all over the Lahore region. TCS strategy is simple to provide customers with deliveries on time. Pickup points are use so that customers can easily provide their deliveries to customers. Customers give their package to TCS and then sub-offices collects that deliveries and delivery it to the main office in the Peco Road Lahore. Followings are the suboffices of TCS in Lahore. TCS pick up points are divided into three main sub offices. 1. Empress Road 2. Gulberg Lahore 3. Allama Iqbal Town Empress Road Sub-divisional Office: 1. TCS Devis Road 2. TCS Railway Station 3. TCS Mustafabad Lahore Cantt 4. TCS Sadar Cantt 5. TCS Garishoh Lahore Cantt 6. TCS Gawalmandi Lahore 7. TCS Mugalpura 8. TCS LAL Pul 9. TCS GT Road Bagwanpura 10. TCS Mugalpura 11. TCS Lower Mall 12. TCS Upper Mall

Allama Iqbal Road Sub-divisional Office: 1. TCS Muslim Town Lahore 2. TCS Johar Town Lahore 3. TCS Johar Town B Block 4. TCS Johar Town G Block 5. TCS Wapda Town 6. TCS Model Town 7. TCS Model Town K Block 8. TCS Model Town J Block 9. TCS Allama Iqbal Town B block 10. TCS Moon Market Gulberg Lahore Sub-divisional Office: 1. TCS Gulberg 1 2. TCS Gulberg 2 3. TCS Gulberg 3 4. TCS Cantt 5. TCS DHA Phase 1 6. TCS DHA Phase 2 7. TCS DHA Phase 3 8. TCS Cavalry Ground 9. TCS Walton Road

10. TCS Gazi Road

Distance Matrix of Sub-divisional Zones 1. Empress Road

Empress Empress Road DR RS MC S GM M GS LP Road 0 2 3 5 7 4 7 5 8

DR

RS

MC

GM

M.

GS

LP

LM

UM

GT

LT

0 3 4 6 3 6 3 6

0 6 8 4 6 4 7

0 2 5 4 3 3

0 6 4 4 3

0 8 5 6

0 4 5

0 4

LM UM GT LT

6 6 10 7

6 3 7 8

8 6 5 4

7 3 7 5

8 4 6 5

5 4 9 7

9 6 3 2

7 6 4 5

4 5 7 5

0 6 9 8

0 7 4

0 5

2. Allama Iqbal Road Sub-division:

Allama MT Iqbal Town Allama 0 Iqbal MT JT JB JG WT Mo.T MK MJ AB MM 2 7 6 5 10 6 5 7 1 2 0 4 5 4 8 5 4 6 2 3

JT

JB

JG

WT

Mo.T

MK

MJ

AB

MM

0 2 3 6 4 5 6 5 6

0 2 6 8 6 5 7 6

0 7 8 9 8 9 8

0 6 5 6 2 9

0 3 2 6 7

0 3 6 7

0 5 6

0 2

3. Gulberg Sub-divisional Office: Gulberg 0 2 3 4 6 8 9 8 4 7 9 G1 0 1 2 5 7 8 7 3 6 8 G2 0 1 4 6 7 6 2 5 7 G3 Cantt P1 P2 P3 CG WR GR

Gulberg G1 G2 G3 Cantt P1 P2 P3 CG WR GR

0 3 5 6 5 2 5 6

0 5 6 7 4 5 5

0 5 4 3 5 3

0 2 6 5 3

0 5 5 3

0 5 6

0 7

Total Transportation Cost:

It is very hard to determine the total transportation cost of TCS. Here we are only covering the domestic region of Lahore only. Total transportation cost for the TCS is divided into two parts: 1. Heavy Vehicles 2. Light Vehicles Heavy Vehicles: TCS has 30 heavy vehicle transports in Lahore. As TCS strategy is responsive so in one day, 4 times deliveries take place. On the daily basis all of these transports are not fully utilize but for the demand uncertainty TCS hold extra transport. On average 22 transports are used on the daily basis between distribution centers and sub-divisional centers. On average 120 kilometer is travelled by each truck on the daily basis. Price of diesel is 107 and average mileage rate per kilometer is 7. The remaining 8 truck works with the direct home deliveries and larger deliveries to home. They also travelled on average 120 kilometers.
Heavy Vehicle = 30 * (107/7) * 120 = Rs. 55028

Light Vehicles: TCS has more than 1250 bikes and 50 pickups. On one bike travelled more than 100 kilometer and pickup travel more than 80 kilometer on average. Average mileage of bike is 40 kilometer and average mileage of pickup is 12.
Light Vehicle = (1250 * (103.70/35) * 100) + (50 * (103.70/12) * 80) = 370357 + 34566 = 404923

Total Cost:
Total Cost = 404923 + 55028 = 459951 Rs.

Full Capacity of Vehicles:

1. Heavy Vehicle = 2500 kg but in the case of TCS they only utilize 1200 maximum because mass of the package covers more space. 2. Vehicle = 12 kg in box and more than3 kg in bag. 3. Pickup = 1000 kg but TCS only utilizes 400 kg from the pickup. 4. It is hard to determine the cost with respect to capacity because most of the TCS contains envelops and boxes.

Recommendations:
1. TCS has to build their distribution center near the ring road Lahore. 2. TCS must have to build more pick up points near ring road terminal. 3. Allama Iqbal sub-division must be changed because it is near the Gulberg division and Allama Iqbal zones are easily be covered by the Gulberg zone. 4. TCS should outsource some of its transportation of light vehicles because they are not full utilizing it.