Remote Control Pro: © 2003-2008 Alchemy Lab

Remote Control Pro
2003-2008 Alchemy Lab
Remote Control Pro
Table of Contents
Foreword 0
Part I Introduction
1 Welcome 3 FAQ
................................................................................................................................... 2 ................................................................................................................................... 3
2 Getting started ................................................................................................................................... 3 4 Version history ................................................................................................................................... 3
Part II Settings and configuration

1 Client
................................................................................................................................... 5
Available Connections dialog .......................................................................................................................................................... 5 Connection parameters .......................................................................................................................................................... 5 Connection tab ......................................................................................................................................................... 5 Display tab......................................................................................................................................................... 6 Owner info......................................................................................................................................................... 6 tab Authentication tab ......................................................................................................................................................... 7 Clipboard operations .......................................................................................................................................................... 7
2 Server
................................................................................................................................... 8
Server preferences .......................................................................................................................................................... 8 Server preferences .......................................................................................................................................................... 8 Network tab ......................................................................................................................................................... 8 Run mode ......................................................................................................................................................... 9 tab Authentication tab ......................................................................................................................................................... 9 Tray icon and.......................................................................................................................................................... 11 menu Assistance Request .......................................................................................................................................................... 11
3 Plugins
................................................................................................................................... 12
Tcpip plugin module .......................................................................................................................................................... 12 Server configuration ......................................................................................................................................................... 12 Client configuration ......................................................................................................................................................... 12 Security Note ......................................................................................................................................................... 13 Tcp ip ini ......................................................................................................................................................... 15 file settings
4 Message services ................................................................................................................................... 15

Messenger .......................................................................................................................................................... 15 Popup message .......................................................................................................................................................... 16
5 Management, Performance and Statistics ................................................................................................................................... 16

Task manager .......................................................................................................................................................... 16 File manager .......................................................................................................................................................... 19 Active connections .......................................................................................................................................................... 20
Part III Contacts Index
20 0
Introduction
1
1.1
Introduction
Welcome
Remote Control Pro Remote Control Pro is a complete and efficient remote control solution that gives you full control over a remote computer as if you were working directly at it - viewing and controlling remote desktop, running window and console applications, working with clipboard and files, instant messaging and more. Unattended deployment and configuration over the network, great functionality, performance and easy-to-use interface considerably facilitates the administration, instant training, user assistance and other corporate and home tasks solving.
Main features and advantages of Remote Control Pro:High performance and low CPU load . Carefully optimized kernel mode screen capture engine with color downscaling support provides fast and accurate screen updates interception and keeps CPU load as low as possible.Low network traffic . Color downscaling, different compression levels and smart bandwidth control allows to reduce the network traffic without significant degradation of image quality.High security . 128-bit network traffic encryption ensures safe remote sessions even over global network, internal and native NT authentication system provides deep integration with Window NT security settings and allows to specify different user control permissons.Network deployment . Built-in easy-to-use deployment and configuration feature, small installatin size allows to quickly install the remote agent over network and start working as soon as possible.Multiply client connections . Efficient connections management, ability to establish multiple remote connections and sharing a computer between several remote sessions at the same time allows to efficiently solve the administration, helpdesk, support and instant training tasks.Wide range of communication, control and management tools . Alerts, instant messaging, file and task manager, ability to shutdown and lock a PC remotely provides full-fledge control over a remote computer.Advanced features . Remote screen scaling, view only and fullscreen mode, remote keyboard and mouse disabling, smart remote cursor shape support, easy-to-use interface and other features. For more information see web pages. Alchemy Lab Copyright (c) 2003-2008 Alchemy Lab home page:http://www.alchemy-lab.comRemote Control Pro
Remote Control Pro
home page:http://www.alchemy-lab.com/products/rcpRemote Control Pro support:support@alchemylab.com
1.2
Getting started
Getting Started Remote Control Pro consists of the two modules: the Server Module and the Administrator Workplace . To effectively manage and control remote network computers please install the Server Module on computer you wish to control remotelly, and then install administrator's module on the computer you wish to use to control remote PC's.Server module installation and setupStart the setup.exe installation file on the computer you wish to controlSelect the Server Installation optionFollow the installation instructionsStart the Server application Choose how the Server Module will be running on this computer (service or normal application)Select and configure the transport module properties Click the OK button to save the program's configuration and start Server ModuleClient module installation and setupStart the setup.exe installation file on the computer you wish to use to control remote PC'sSelect the Administrator Module Installation option Follow the installation instructions Start the Administrator Module application Create a new connection and configure it to connect to the computer you've installed the Server Module onClick the Connect button Control remote PC. Copyright (c) Alchemy Lab, 2003-2008
1.3
FAQ
Frequently Asked Questions Q: Why does the Ctrl+Alt+Del menu item in the Administrator Module not work?? A: This option can be used only in case you are running the Server Module as a Windows NT service. It cannot be used to emulate the Ctrl+Alt+Del keystroke on Windows 9x systems or if the Server Module runs as a normal application on an NT computer. Q: I use my console application on the server side. Why does the Administrator Module not display the screen updates when running this application in full screen mode? A: Unfortunately, the Windows operating system architecture does not allow the program to capture the screen if running it in full screen mode. No remote control product can do this because of this limitation. Q: How do I get answers to my technical questions? A: Please use the support request form available on our site at www.alchemylab.com/products/rcp/support.html or send us a message to support@alchemy-lab.com. Copyright (c) Alchemy Lab, 2003-2008
1.4
Version history
What's new Remote Control Pro version listOctober 20, 2008. Version 3.7 Admin: Drag & drop and clipboard support in the connection list.Server: Option to grant server control access to administrators only.Minor fixes and improvements.August 30, 2008. Version 3.6 Added: Multiple monitors support.Admin: Fixed "sticky key" effect with mouse and keyboard.Minor fixes and improvements.July 30, 2008. Version 3.5 Admin: Connection groups.Admin: Remote screen view is greyed out when paused.Minor GUI improvements.November 12, 2007. Version 3.4 Added: Ability to establish serverinitiated connections.Admin: Preferences configration added: new connection settings defaults, incoming connections server configuration, misc. options.Minor installation improvements.Some minor fixes and improvements.September 12, 2007. Version 3.3 Added: Fast User Switching (FUS) support in Windows XP/Vista. Full service mode support in Windows Vista.Admin: Auto-Panning mode in both windowed and full-screen modes (auto-scrolling when mouse. cursor is moved to near the screen edge).New stretch mode settings in full-screen mode (stretch and no stretch with black border/autopanning).Admin: Connections sorting feature.Some minor fixes.April 20, 2007. Version 3.2 Server: Major update in video capture engine.Added: Remote cursor shape support (NT and above).Admin: Full screen mode toolbar feature.Admin: FileManager intensive copy crash
Introduction
fixed.Installer: Reboot warning problem fixed.February 20, 2007. Version 3.1 Added: 8-bit 332 color mode support.Admin: Improved network deploy user interface.Admin: Screenshot save feature.Server: Added user connection notification window.Server: Initial security settings changed - by default, only computer and domain administrators can connect to the newly installed server.January 21, 2007. Version 3.0 Added: new compression engine with color downscaling support (8 and 16 bit mode).Updated: Licensing scheme.Server: IP filter feature.Minor updates and optimizations.November 29, 2006. Version 2.9 Added: New autentication scheme - Windows NT native.Server: Major update including changes in the Windows NT service core and authorization core.Server: Video capture driver update.Server: User notification before admin takes control over a computer.October 20, 2006. Version 2.8 Admin: Auto-reconnect feature in case of a network failure.Admin: Connection modes context menu items: view, idle, manage files.Server: Idle session disconnect feature.September 25, 2006. Version 2.7 Licensing scheme changed.Added: The license file copy option to the remote installation wizard.Added: The Server agent deploy over a network.August 28, 2006. Version 2.6 Remote user mouse and keyboard disable feature.New screen compression method for fullcolor mode.Server: Automatic wallpaper and Active Desktop removal feature.Server: Automatic screen saver disable feature.July 18, 2006. Version 2.5 Admin: a new connections tab that allows to set up and create connections using a network neighborhood tree.Admin: automatic window resize feature.Server: a possibility to connect and perform some operations on the remote computer even without installed capture driver.June 20, 2006. Version 2.4 Admin: added agent remote installation.Admin: new simplified procedure for connection creating.Server: hook driver major update.Minor GUI improvements in Admin and Server module.Minor installer improvements.April 29, 2006. Version 2.3 Ability to request username\password during connection.Connect failure messages with detailed error description.Screen update pause option.Context menu item that allows to control PC from the windows explorer network computers folder.Admin: the /open command line parameter allows to specify the computer address now.March 31, 2006. Version 2.2 Fullscreen keybinding changes to Ctrl+F12.Setup improvements.Minor core improvements.March 15, 2006. Version 2.1 Administrator module gui improvements.Minor bug fixes.Febriary 25, 2005. Version 2.0 First freeware edition.Minor bug fixes.March 15, 2004. Version 1.6 Server part optimization.Win9x server part core optimizations.Minor bug fixes.Minor gui improvements.August 23, 2003. Version 1.5 Feature added: File manager. View remote and local files and folders.Copy/Move/Rename/Delete remote and local files and folders.Resume of the breaked copy operation supported.Feature added: View and manage connected clients from server.Feature added: Client can setup compression ratio.Feature added: Integration with other programs.Minor bug fixes.July 17, 2003. Version 1.4 Feature added: Task manager: View and manage applications.View and manage processes.View the remote computer cpu and other resources usage.Feature added: Remote computer shut down operations.Feature added: Network usage statistics.Minor bug fixes.June 24, 2003. Version 1.3 Feature added: Server popup message.Feature added: Admin-user messenger.Feature added: Remote desktop scale support.Feature added: Full screen mode.Server kernel optimizations.Client kernel optimizations.Minor bug fixes.May 15, 2003. Version 1.2 Feature added: User level security.Native users (internal authentication system)NT domain usersLocal NT usersFeature added: Import of users from the NT domain or local computer.Feature added: Ability to duplicate connection in Admin module.Feature added: Added Rich Text Format (RTF) support to clipobard.Feature added: Added Search connection dialog in Admin module.May 7, 2003. Version 1.1 Feature added: The Server Module is now able to add it's icon to the system trayFeature added: New Server Module look and feelFeature added: The Server Module system tray menu: Ability to start/stop serverAbility to quit serverAbility to change server preferencesDisplay server state and modeFeature added: New Available Connections view modes in the Administrator Module: Small iconListDetails (connection name, owner)Feature added: Remote clipboard operations: Paste to active remote windowCopy from active remote windowCut from remote active windowGet data form remote clipboard to localSend local clipboard data to remoteFeature added: Windows 9x pseudo service mode.Bug fixed: The program did not work on some Windows NT 4 systems.March, 25, 2003. Version 1.0 First public release Copyright (c) Alchemy Lab, 2003-2008
Remote Control Pro
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2.1
2.1.1
Settings and configuration

Client
Available Connections dialog
Connections The Available connections dialog contains the list of the configured remote workstation connections. Each connection represents a remote computer the Network Administrator can connect to with the settings (computer address, traffic encryption options, computer owner, etc) pre-defined by the Administrator.
The Available Connections dialog toolbar allows the Administrator to add new and edit existing connections, copy, delete, and remove connectione and search the list for a specific connection object and change the way the connection objects are listed: Large icons, Small icons, List and Details. This dialog also allows the Administrator to connect to the remote computer represented by the selected connection by double-clicking the connection icon or using the Connect button on the right. Copyright (c) Alchemy Lab, 2003-2008
2.1.2
Connection parameters
Connections Parameters The Connection Parameters dialog contains properties of connection objects which represent a network workstation that can be controlled remotely. The Network Administrator can change the connection object properties, using the transport protocol settings, display settings, owner information and authentication tabs. Copyright (c) Alchemy Lab, 2003-2008
2.1.2.1
Connection tab Connections Tab The Connection tab allows the Network Administrator to select and configure the transport plugin representing the network protocol. This plugin will be used for data exchange between the Remote Control Pro Administrator Module working on the local computer and the Remote Control Pro Server Module running on the remote workstation.
Please configure the selected plugin as it is described in the Plugin Copyright (c) Alchemy Lab, 2003-2008 2.1.2.2 Display tab
Configuration article.
Display Tab The Display tab allows the Network Administrator to configure connection settings that will be used by the program while displaying the connection in the list of available connections in the Available Connections dialog.
Please fill in the form above, specify the connection name, the icon that should be used for this connection, the compression level and the option allowing the Administrator to control the mouse and keyboard at the remote computer. Copyright (c) Alchemy Lab, 2003-2008 2.1.2.3 Owner info tab Owner Info Tab The Owner info dialog allows allows the Network Administrator to specify the remote PC owner information, such as the owner name, department, contact phone numbers and custom info text in
Remote Control Pro
memo field.
Copyright (c) Alchemy Lab, 2003-2008 2.1.2.4 Authentication tab Authentication Tab The Authentication tab allows the Network Administrator to specify the login and password used to log into the remote server. Please leave these fields blank if you prefer not to use the authentication control in Remote Control Pro.
Copyright (c) Alchemy Lab, 2003-2008
2.1.3
Clipboard operations
Clipboard operations You can work with the remote clipboard using the Edit keys. menu commands, toolbar buttons or shortcut
The Copy from remote command allows you to copy the selected text from an edit control on the remote computer to the clipboard on the local computerThe Cut from remote command allows you to cut the selected text from the remote edit control to the clipboard on the local computer.The Paste to remote command allows you to paste the local clipboard data to the remote edit control.The Send local clipboard command sends the local clipboard data to the remote clipboard.The Get remote clipboard command puts the remote clipboard data into the clipboard on the local computer. Copyright (c) Alchemy Lab, 2003-2008
2.2
2.2.1
Server
Server preferences
Server preferences When you start the Remote Control Pro Server Module for the first time or select the Preferences option from the tray icon menu, it displays the Server preferences dialog. This dialog allows the user to specify the program execution mode, network transport module, network settings and additional run mode options. After configuring the program please click the OK button to force the program to save the specified settings. Copyright (c) Alchemy Lab, 2003-2008
2.2.2
2.2.2.1
Server preferences
Network tab Network tab The Network tab allows the Network Administrator Server Module to wait for incoming connections. to specify the network options required for the
In this dialog the Administrator should specify:The Server TCP/IP port the Administrator Module(s) will connect toServer security options. In this group of controls the Network Administrator specifies whether the server should accept secure and non-secure incoming connections. For more information about the program's security options please refer to the Security Notes topic For more information about plugin configuration see Plugins section. Copyright (c) Alchemy Lab, 2003-2008
Remote Control Pro
2.2.2.2
Run mode tab Run mode tab The Run mode tab allows the Network Administrator additional options of the Server module: to select and configure the run mode and
Server run mode . The Server Module can run in the form of a standard Windows application and in the form of a Windows service. If you prefer the Server Module to run in the service mode, the dialog will allow you to install the program in the list of Windows NT services or setup Windows 9x pseudo service mode. After installing Windows NT service please exit server module and restart it from the Service Control Manager.Autorun mode . When this option is checked the Server Module will automatically start when system boots up.Add icon to tray . When this option is checked the Server Module adds small icon into the system tray. The Administrator can view the server state and control the server from the tray icon menu.Do not show window contents while dragging . When this option is checked it will instruct Windows to turn off showing the windows contents while dragging, this reduces the network traffic and increases the program speed. Copyright (c) Alchemy Lab, 2003-2008 2.2.2.3 Authentication tab Authentication tab The Authentication tab allows the Network Administrator to set up how the incoming connections will authenticate when connecting to the Remote Control Pro Server Module. You can add users, edit, remove and import them from Windows NT or local domains.
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The Add button opens the Edit User dialog where you can specify the new user parameters. Please check the Edit user dialog section for more information.The Properties button opens the Edit User dialog where you can edit the selected user parameters. Please check the Edit user dialog section for more information.The Remove button removes selected users from the list.The Import button opens the User Iimport dialog and allows you to import users from a Windows NT domain. Please check the User import dialog section for more information.Edit user dialog The Edit user dialog allows you to edit the user name, description, full name, icon and other user options. Please use the system authentication mechanism and specify the domain name that will be used to authenticate the user, or specify the password the incoming connection will use for authentication. You can also specify whether the remote user can control the mouse and the keyboard after connecting to the Server Module.
User import dialog The User import dialog allows you to import users from Windows NT or local domains.
11
Remote Control Pro
Please use the domains combo to specify a domain the users will be imported from and click the Enum users button to retrieve user names from the domain and list them in the Available users box. Copying users to the right list allows these users to use Remote Control Pro to control this computer. Clicking the OK button saves the selected users in the Remote Control Pro settings and closes the dialog. Copyright (c) Alchemy Lab, 2003-2008
2.2.3
Tray icon and menu

Tray icon and menu You can configure the Remote Control Pro Server Module to add a small icon to the system tray on the computer the Server Module runs on. This icon shows you the status of the Server module: started, stopped or connected, and allows you to control the Server Module behavior:
The Stop/Start option allows you to start or stop the Server Module.The Connections option opens the Server connections dialog.The Preferences option opens the Server preferences dialog.The Help option opens the program help file.The About option shows you the program copyright information.The Exit options closes the Server Module. When you double-click tray icon by using the left mouse button, it executes the default tray menu command - Preferences . Copyright (c) Alchemy Lab, 2003-2008
2.2.4
Assistance Request
Request assistance window This option helps you request asistance from your Network Administrator by forcing him/her to gain control on your computer. Please specify the address of the computer of the Network Administrator you are requestng assistance from. If you do not know the address, please contact the Network Administrator by other means (e.g. by phone) and ask him/her to assist you entering their address. You may use computer IP address in the dotted or literal form, or IP address and TCP port in the address:port format. Copyright (c) Alchemy Lab, 2003-2008
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2.3
2.3.1
2.3.1.1
Plugins
Tcpip plugin module
Server configuration Tcpip Module Server Configuration When the Administrator clicks the Network tab to configure a certain transport plugin setting, the program displays the Network settings dialog. The program suggests that the Administrator specify: The TCP/IP port that will be used to listen for incoming connections.The Security mode : should the Server Module accept non-secure connections only, or secure connections only, or both secure and non-secure connections
If the Administrator allows the Server Module to accept secure connections, they should generate the encryption key used to encrypt the data being sent by the Server Module to and from the Administrator module, and populate the key to the remote computers that have Remote Control Pro installed. Please check the Security Notes article for more information about the encryption keys. Copyright (c) Alchemy Lab, 2003-2008 2.3.1.2 Client configuration Tcpip Module Client Configuration When configuring the TCP/IP network plugin properties in the Connection parameters dialog in the Remote Control Pro Administrator Module, the Network Administrator should specify the following options for the remote computer they wish to connect to with the help of the selected connection object:
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Remote Control Pro
The remote computer TCP/IP address in the dotted or literal notation. The Port field contains the TCP/IP port the remote computer listens for incoming connections.The TCP/IP port the remote computer listens for incoming connections.The Security option: use a non-secure connection, use a secure connection if the server is configured to support this mode and the non-secure connection otherwise, or use only a secure connection. If the Administrator has selected a secure connection, the TCP/IP plugin dialog will show them the encryption key identifier available on the local computer (if any). For more information about the Remote Control Pro security options please refer to the Security Notes article. Copyright (c) Alchemy Lab, 2003-2008 2.3.1.3 Security Note Remote Control Pro Security Notes When configuring Remote Control Pro, the Network Administrator can set up the program to encrypt all the network traffic being sent from the Server Module to the Administrator Module and back from the Administrator to the Server. Remote Control Pro uses RC4 128-bit strong encryption and this helps to prevent traffic being intercepted by third parties. To encrypt the traffic, the program needs an encryption key that can be generated within the Server Module. When configuring the Server Module network transport plugin, the Network Administrator can specify that the server can accept secure connections from the clients (Administrator modules installed on the remote PCs), and generate the encryption key by clicking the (re)Generate button in the plugin Server transport settings configuration dialog.
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When the Administrator clicks the (re)Generate button for the first time, the program generates the RC4 128-bit encryption key and places it in the file in the programs \Network\ folder under the rc4crypto.key name, and shows the key identifier (CRC32 value) in the Key ID field. If the Server Module is configured to accept only secure connections from the Administrator Modules installed on network computers, it will accept only connections from those Administrator Modules that have the same encryption key installed. This means that if the Network Administrator prefers to use secure Remote Control Pro connections, they should populate the encryption keys between the computers they plans to use Remote Control Pro software on. To do so, the Network Administrator should copy the rc4crypto.key file described above to the \Network\ folder in the home directory of all instances of this program installed over the network. To ensure the Administrator and the Server modules both have the same encryption key installed, the Network Administrator can check the value of the Key ID field both in the Server and Administrator modules:
As it was described before, the Key ID is a CRC32 control sum of the encryption rc4crypto.key encryption files will have different values in this field. Copyright (c) Alchemy Lab, 2003-2008
key file and different
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Remote Control Pro
2.3.1.4
Tcp ip ini file settings Tcpip Module ini settings The TCP/IP network plugin stores its settings in the tcpip.ini file in the plugins home folder. The file contains the [server] section, which contains the network settings for the Server Module, and the [client] section containing the Administrator Module settings. The default INI file included in the program installation contains the following settings: [Server] Port = 4000 NoDelay = 1 [Client] Host = localhost Port = 4000 NoDelay = 1 The Host option defines the default TCP/IP address the Administrator Module will suggest to the user when creating a new connection in the Available Connections dialog and default security settings. This INI file option can be written in one of the following forms: host_address -Default TCP/IP address in dotted or literal notation. Only non-secure incoming connections are allowed if this option is written in this form.host_address;secureavail - Default TCP/IP address in dotted or literal notation, followed by the secureavail reserved word. This form instructs the Administrator Module to use a secure connection if it is supported by the server and a non-secure connection otherwise.host_address;secureonly - Default TCP/IP address in dotted or literal notation, followed by the secureonly reserved word. This form instructs the Administrator Module to use only a secure connection when connecting to the remote server The Port option specifies the default value for the TCP/IP port that will be suggested to the user when editing the network settings. The NoDelay option defines whether the TCP/IP network plugin will use the Tcp Nagle algorithm or not. The Nagle algorithm performs more effective tcp packet filling, but slows down network response time. Setting this option to one helps a network application get a faster response from the remote end but can increase network traffic. It is recommended that this option should be set to one ("Do not use Nagle algorithm") except for the slower networks (e.g. modem connection). Copyright (c) Alchemy Lab, 2003-2008
2.4
2.4.1
Message services
Messenger
Integrated messenger The integrated messenger is used to establish the chat session with the remote host. To begin a chat session, please use the Show messenger menu item from the Action menu of the Administration module's main window. The upper part of the messenger window contains the chat history, i.e. the messages sent and received during the chat session before. The lower part of the window contains the new message editor field and can be used to compose a new message:
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Pressing the Send button in the bottom of the window or hitting the Ctrl+Enter key combination sends the message to the remote computer. Please note that only the Administrator Module can initiate a chat session. Copyright (c) Alchemy Lab, 2003-2008
2.4.2
Popup message
Popup message The Administrator can use the program to send a popup message to the remote host by using the Popup message menu item from the Action menu in the Administration module. Please use the Send Popup Message dialog to compose a message that will be sent to the remote workstation:
Clicking the Send button or hitting the Ctrl+Enter key combination sends the message to the remote computer:
2.5
2.5.1
Management, Performance and Statistics

Task manager
Integrated task manager The integrated task manager provides functionality of the Windows NT Task Manager. This tool is used to manage processes and applications on the remote computer, and see the remote computer perfomance statistics.
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Remote Control Pro
The Applications tab of the integrated Task computer:
Manager displays active applications on the remote
You can start a new task by pressing the New Task button and entering the application modules full file name and path. To close the remote application select it in the task list and press the End Task button. The Processes tab of the integrated Task Manager displays active processes on the remote computer:
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You can end the remote process by select it in the processes list and pressing the End Process button. You can end almost every process - even csrss or winlogon. Please be very careful with this ability. The Performance tab of the integrated Task Manager displays the performance statistics of the remote computer, such as cpu load, memory usage and more:
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Remote Control Pro
Also you can change refresh rate of the integrated Task Manager in the right-button popup menu. Because of limitations of the Windows 9x platform (Windows 95, 98, Me) some of the statistics and process parameters are unavailable under this systems. Copyright (c) Alchemy Lab, 2003-2008
2.5.2
File manager
Integrated file manager The built-in File Manager tool allows the Network Administrator to view and manage files and folders on local and remote computers. By using this tool you can copy and move files and folders from local to remote and back from remote to local, rename and delete files on both computers, etc. The File Manager option has a superior ability to resume broken file transfers.
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2.5.3
Active connections
Server connections When you select the Connections option from the tray icon menu, Connections dialog. it displays the Active
This dialog allows you to operate with the remote client connections and displays connections statistics. With this option you can initiate chat session with the remote client or even disconnect the remote end. Copyright (c) Alchemy Lab, 2003-2008
Contacts
Contacts If you have any problem with our products, please do not hesitate to contact us at support@alchemylab.com or use the support request web form at our site at the Remote Control Pro support page.Alchemy Lab Copyright (c) 2003-2008 Alchemy Lab home page:http://www.alchemy-lab.comRemote Control Pro home page:http://www.alchemy-lab.com/products/rcpRemote Control Pro support:support@alchemylab.com

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