Desktop Support Engineer Interview Question

When you apply for a Desktop level job, besides asking general questions about yourself the interviewer will also ask you questions that test your technical proficiency. Desktop Support Engineers are required to have deep understanding of basic as well as intermediate level concepts. The interviewer can ask you to explain the concept of OSI model or TCP/IP model or can also ask you fact based questions to test your memory power. They can ask you questions on Desktop or Server level questions. List of Probable questions 1.What are the types of Operating System ? 2.Give examples of NOS (Network Operating System) and SOS (Server Operating System) 3.Difference between FAT and NTFS 4.Enhancements in Windows 2003 from Windows 2000 5.Enhancements in Windows 2003 from Windows NT 6.What is Active Directory ? 7.Types of Firewall 8.Difference between Hardware and Software Firewall 9.Name the seven layers of OSI model 10.How to enable Firewall in Windows XP 11.How to Disable Firewall in Windows XP 12.Minimum System requirement of Windows XP, Vista, 2003 and 2008 13.Explain ping command 14.Explain Cookies 15.How to boot the computer in Safe mode 16.Types of printer 17.Explain Last Known Good Configuration 18.What is Disk clean up, Disk Defragmentation, Device manager and System Restore 19.USB port Vs Firewire port 20.How to install a printer in Windows XP 21.What is a Browser and name any 5 browsers ? 22.Serial port Vs Parallel port 23.What is a port number ? 24.Where is the HOSTS file located 25.Explain different RAID levels 26.Explain APIPA, IP address and Subnet mask 27.Difference between IP v4 and IP v6 28.How to remove virus from a computer 29.How to make a computer run faster 30.What is attrib command ? 31.What is edit command ? 32.How to copy a file or folder using copy command 33.How to format the hard disk using command line utilities

34.Explain mkdir, rmdir and chdir commands 35.Types of hard disk 36.Difference between primary and secondary partition 37.Types of backups in Window OS 38.Differential Backup Vs Incremental Backup Vs Copy backup 39.What is remote desktop. 40.Recovery Console Vs Automated System Recovery 41.What is NTLDR file 42.How to tackle missing NTLDR file error 43.How many bytes are there in MAC address 44.Range of Class A IP address 45.Range of Class B IP address 46.Range of Class C IP address 47.Default subnet mask of Class A, Class B and Class C IP address 48.What is BSOD (Blue Screen of Death) and how to overcome it 49.Difference between Preferred DNS and Alternate DNS server 50.Transmission speed of T1 carrier

I could go on and on forever writing questions and you could also go on and on searching for Desktop Support Engineer Interview Question, but the fact is that if you are going for L1 (level 1) positions you only need to do your basics well.