ERP Implementation in ICICI In this document the details of the business process of a company is discussed along with the

comparison of the business process that the company use to follow years ago. We will discuss about the changes those are made by the company over the time. Brief Company Profile ICICI Bank is India's second-largest bank with total assets of Rs. 4,062.34 billion (US$ 91 billion) at March 31, 2011 and profit after tax Rs. 51.51 billion (US$ 1,155 million) for the year ended March 31, 2011. The Bank has a network of 2,538 branches and 6,810 ATMs in India, and has a presence in 19 countries, including India. There few important facts that are to be noted for the company: Since 1999, ICICI Bank leverages comprehensive datacentre availability and data protection solutions from Symantec. They use Veritas Storage Foundation and Veritas Cluster Server. This is a standalone product from Symantec ICICI Bank was using Teradata for its data warehouse. Due to its proprietary hardware, the cost of procurement, upgrades and administration was soaring. The closed box architecture of Teradata imposed restrictions on scalability. Secondly, querying and loading could not happen simultaneously. Queries could only be run during business hours because the loading of data had to take place during off-business hours. This meant that the refresh rate of EDW was delayed, so queries may not reflect the most current data. ICICI Bank was also dependent on Teradata for support and other activities: The bank was completely tied down to that solution. ICICI Bank is the pioneer in implementing a data warehousing (DW) solution for banking in India. The enterprise-wide data warehouse at ICICI bank is powered by Sybase IQ, a highly optimized business intelligence, analytics and data warehousing solution for delivering dramatically faster results at a low cost. They also used Finacle As their major tool for financial operation which is product of Infosys.

The data for the Finacle application is stored on a new HP Storage Works XP 12000 disk array, They use some 200 servers including Sun Fire E15K, E6600, E6500, and V880 servers, running Solaris 9 Operating System; 550 HP ProLiant servers running HP-UX and Microsoft Windows Server 2000 and 2003.

Symantec designed a custom ESLA for ICICI Bank that included Storage Foundation, Cluster Server, and NetBackup, and associated options and agents.

The ICIC is the second largest bank in India and is the largest bank in India as far as the private sector is concerned. The Corporate banking group of the bank is the one of the most important groups that deals with the corporate loans and other facilities. Previously all the jobs were done manually. All the ledgers and other corporate accounts and backups were done manually. There were no time bound mechanisms in the 1990s. Well the ICICI bank is one the banks of India which have shown a great interest in the IT and has implemented IT over the days and years to automate and thereby optimize the process.

The above process portrays the basic mechanism of the corporate banking group of the bank to deal with the corporate banking clients. The entire process of the Corporate Banking Group.
Bank Approaches the Company The Credit Rating is done on manual basis

Not Approved The Rating sent to top Manager and approval comes after some time The Cycle goes on

This process takes months approval to get

An Exposure Limit is set for the company depending on the rating

Deals are made along with proposed interest rate and other.

The amount is transferred and time limit for the company is decided.

The base amount along with the interest is put back to the capital base of Bank.

The above diagram is the process the use to take place in the 1990s and the process usually takes months to crack the deal with the company. Moreover the productivity of the company reduces as the time taken is huge. Moreover the company who is a client to the bank cannot start the operation as the loan is stuck. After 1999 the scenario changed for the company. The company automated the process.

Bank Approaches the Company or the Company approaches the Bank

The intelligent software collect info of the company from CRISIL or ICRA od CARE

The data is analysed software universe i.e. a BI tool which includes many analytical software

The software Finacle crosschecks the financials of the company and gives own rating

The approval and the exposure is made by the Universe and is sent to the Manager.

Approval by Manager

The amount is transferred to the company

Deals are made and are a time bound Mechanisms.

The amount is tracked and report is to be fed in the data warehouse

The base amount is retrieved and the time and delays are fed in the database for further mining.

So we can see that the modern tools and techniques are used to automate the process and make it time bound so that the decisions are taken within time and the deals are made quickly. The latest data flow in the organization is:

We can see that the data comes from all centres from India located at various states and they are stored by series of servers in the Headquarter in Mumbai. They have a good disaster management mechanism whose database is located 800km away. The

data is transferred via their own secure transmitting protocol developed by Symantec and Checkpoint Software Technology. The BI tools and the other tools like Finacle and other Symantec products helped the bank to optimise the other processes of the bank also like the retail sector and other. So the business process management of the bank is taken over by the Symantec and other companies like Infosys, Checkpoint Software Technology. They also have their internal systems dept. where the regular functionality is taken care off.