Basic Reservation

TABLE OF CONTENTS
INTRODUCTION INTRODUCTION INTRODUCTION INTRODUCTION ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ........................................................ ........................ ........................ ........................ 3 33 3
AbacusWhiz....................................................................................................................................... 3
Host Connection................................................................................................................................ 3
Sign In / Sign Out .............................................................................................................................. 4
DECODING & ENCODING DECODING & ENCODING DECODING & ENCODING DECODING & ENCODING ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ......................................... ......... ......... ......... 6 66 6
A Menu MaSK A Menu MaSK A Menu MaSK A Menu MaSK................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ............................................................. ............................. ............................. ............................. 7 77 7
SCHEDULE TIME TABLE SCHEDULE TIME TABLE SCHEDULE TIME TABLE SCHEDULE TIME TABLE ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ............................................... ............... ............... ............... 8 88 8
Basic Entry ......................................................................................................................................... 8
Extended Schedule Display................................................................................................................. 9
CITY PAIR AVAILABILITY CITY PAIR AVAILABILITY CITY PAIR AVAILABILITY CITY PAIR AVAILABILITY ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ............................................. ............. ............. ............. 10 10 10 10
PASSENGER NAME RECORD (PNR) CREATION I PASSENGER NAME RECORD (PNR) CREATION I PASSENGER NAME RECORD (PNR) CREATION I PASSENGER NAME RECORD (PNR) CREATION I................................ ................................ ................................ ................................................................ ................................ ................................ ........................................... ........... ........... ........... 11 11 11 11
Air Segment Sell .............................................................................................................................. 11
Selling Connection Flights ................................................................................................................ 12
Open Segment ................................................................................................................................ 13
Auto Insertion of Surface Segment (ARNK) ........................................................................................ 13
Memo /Passive Segment .................................................................................................................. 14
Segment Modification ...................................................................................................................... 14
Passenger Name ............................................................................................................................. 15
Name Field Deletion and Modification ............................................................................................. 15
CHLD and INFT Date of Birth Reporting (Y/AAI/PDT/P68 and Y/AAI/PDT/P67)............................. 16
Passenger Name Mask ................................................................................................................... 17
Phone Number ................................................................................................................................ 18
Ticket Deadline................................................................................................................................ 18
Received From................................................................................................................................. 19
PNR End Transaction........................................................................................................................ 19
Retrieving a PNR .............................................................................................................................. 20
DIRECT ACCESS PNR RETRIEVAL (AIRLINES PNR) DRS: Y/MKT/HK1/P6 ............................................ 20
DISPLAYING FLIGHT INFORMATION DISPLAYING FLIGHT INFORMATION DISPLAYING FLIGHT INFORMATION DISPLAYING FLIGHT INFORMATION................................ ................................ ................................ ................................................................ ................................ ................................ .......................................................... .......................... .......................... .......................... 21 21 21 21
PNR CREATION II PNR CREATION II PNR CREATION II PNR CREATION II ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ...................................................... ...................... ...................... ...................... 22 22 22 22
Other Service Information (OSI) ....................................................................................................... 23
Special Service Request (SSR)............................................................................................................ 24
SSR / 3CHLD/ 3INFT Deletion.......................................................................................................... 24
Frequent Flyer.................................................................................................................................. 25
AI AI AI AIRLINE PRE RLINE PRE RLINE PRE RLINE PRE- -- -RESERVED SEAT RESERVED SEAT RESERVED SEAT RESERVED SEAT................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ...................................... ...... ...... ...... 27 27 27 27
Remarks Remarks Remarks Remarks ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ................................... ... ... ... 29 29 29 29
INTRODUCTION TO TOTAL ACCESS INTRODUCTION TO TOTAL ACCESS INTRODUCTION TO TOTAL ACCESS INTRODUCTION TO TOTAL ACCESS................................ ................................ ................................ ................................................................ ................................ ................................ .......................................................... .......................... .......................... .......................... 30 30 30 30
Direct Connect Availability - DCA..................................................................................................... 30
Direct Connect Sell - DC.................................................................................................................. 30
Direct Access + Answer Back - AT .................................................................................................... 31
Answer Back - AB............................................................................................................................. 32
PRINTING FUNCTIONS PRINTING FUNCTIONS PRINTING FUNCTIONS PRINTING FUNCTIONS ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ............................................. ............. ............. ............. 33 33 33 33
Itinerary Printing .............................................................................................................................. 33
PNR CREATION III (OPTIONAL FIELDS) PNR CREATION III (OPTIONAL FIELDS) PNR CREATION III (OPTIONAL FIELDS) PNR CREATION III (OPTIONAL FIELDS) ................................ ................................ ................................ ................................................................ ................................ ................................ ....................................................... ....................... ....................... ....................... 35 35 35 35
Advanced Passenger Information (APIS) Advanced Passenger Information (APIS) Advanced Passenger Information (APIS) Advanced Passenger Information (APIS) ................................ ................................ ................................ ................................................................ ................................ ................................ ....................................................... ....................... ....................... ....................... 36 36 36 36
FOID............................................................................................................................................... 37
RETAIL/WHOLESALE AGENT TICKET issuance RETAIL/WHOLESALE AGENT TICKET issuance RETAIL/WHOLESALE AGENT TICKET issuance RETAIL/WHOLESALE AGENT TICKET issuance ................................ ................................ ................................ ................................................................ ................................ ................................ .............................................. .............. .............. .............. 38 38 38 38
TICKET Revalidation TICKET Revalidation TICKET Revalidation TICKET Revalidation................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ................................................... ................... ................... ................... 39 39 39 39
Paper Ticket Number Reporting........................................................................................................ 39
DIVIDE PNR (Y/MKT/hk1/p16) DIVIDE PNR (Y/MKT/hk1/p16) DIVIDE PNR (Y/MKT/hk1/p16) DIVIDE PNR (Y/MKT/hk1/p16) ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ .................................. .. .. .. 40 40 40 40
HOST MISCELLANEOUS ENTRIES HOST MISCELLANEOUS ENTRIES HOST MISCELLANEOUS ENTRIES HOST MISCELLANEOUS ENTRIES ................................ ................................ ................................ ................................................................ ................................ ................................ ............................................................... ............................... ............................... ............................... 42 42 42 42
Minimum Connecting Time .............................................................................................................. 42
Time Display Time Display Time Display Time Display................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ............................................................. ............................. ............................. ............................. 43 43 43 43
ACTION/ADVICE/STATUS CODES ACTION/ADVICE/STATUS CODES ACTION/ADVICE/STATUS CODES ACTION/ADVICE/STATUS CODES................................ ................................ ................................ ................................................................ ................................ ................................ .............................................................. .............................. .............................. .............................. 44 44 44 44
Action Codes ................................................................................................................................... 44
Advice Codes .................................................................................................................................. 44
Action / Advice / Status Codes Handling Process .............................................................................. 44
QUEUE QUEUE QUEUE QUEUE ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ .................................... .... .... .... 45 45 45 45
Queue Types ................................................................................................................................... 45

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Prepared by Abacus Distribution Systems (HK) Ltd. Page ~ ~
Copyright Reserved
For Basic Reservation Course Use Only
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Queue Count .................................................................................................................................. 45
Queue Access.................................................................................................................................. 45
Working on Queue Entries ............................................................................................................... 46
AUSTRALIAN ELECTRONIC TRAVEL AUTHORITY AUSTRALIAN ELECTRONIC TRAVEL AUTHORITY AUSTRALIAN ELECTRONIC TRAVEL AUTHORITY AUSTRALIAN ELECTRONIC TRAVEL AUTHORITY ................................ ................................ ................................ ................................................................ ................................ ................................ .......................................... .......... .......... .......... 47 47 47 47
Apply ETA........................................................................................................................................ 47
Enquire VISA Status.......................................................................................................................... 49
Visa Application History ................................................................................................................... 50
PRINTING FUNCTIONS PRINTING FUNCTIONS PRINTING FUNCTIONS PRINTING FUNCTIONS ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ............................................. ............. ............. ............. 51 51 51 51
General Printing .............................................................................................................................. 51
Printing Entries................................................................................................................................. 51
Printer Status Control ....................................................................................................................... 51
electronic ticket pax itinerary receipt electronic ticket pax itinerary receipt electronic ticket pax itinerary receipt electronic ticket pax itinerary receipt ................................ ................................ ................................ ................................................................ ................................ ................................ ............................................................ ............................ ............................ ............................ 52 52 52 52
VI VI VI VIRTUALLYTHERE RTUALLYTHERE RTUALLYTHERE RTUALLYTHERE................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ ....................................................... ....................... ....................... ....................... 57 57 57 57
PROGRAMMING YOUR FUNCTION KEY PROGRAMMING YOUR FUNCTION KEY PROGRAMMING YOUR FUNCTION KEY PROGRAMMING YOUR FUNCTION KEY................................ ................................ ................................ ................................................................ ................................ ................................ ..................................................... ..................... ..................... ..................... 62 62 62 62
How To Set Entries In A PF Key: ........................................................................................................ 63
RESERVATION REMINDER RESERVATION REMINDER RESERVATION REMINDER RESERVATION REMINDER ................................ ................................ ................................ ................................................................ ................................ ................................ ................................................................ ................................ ................................ .......................................... .......... .......... .......... 65 65 65 65
Name field modification after PNR end transaction (ER) .................................................................... 65
Segment modification ...................................................................................................................... 65

Updated on 26JUN09

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INTRODUCTION INTRODUCTION INTRODUCTION INTRODUCTION
AbacusWhiz AbacusWhiz AbacusWhiz AbacusWhiz
Abacus Whiz is a PC-based system that gives travel consultants access to the Abacus Central Reservations System
(CRS) easily. The easy connection to aggregated travel inventory and services allows you to streamline your
booking processes.

Note: To check the latest version, use the menu option: Help Help Help Help About About About About
Host Connection Host Connection Host Connection Host Connection

We have 2 easy ways for you to reconnect Abacus.

a aa a. Use the menu option: File File File File Reconnect Reconnect Reconnect Reconnect

b. b. b. b. Type any words and press enter.

If emulator intermittently disconnected, please report to Helpdesk immediately.

Abacus Whiz

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S SS Sign In / Sign Out ign In / Sign Out ign In / Sign Out ign In / Sign Out
To be able to work in Abacus system, you are required to SIGN IN SIGN IN SIGN IN SIGN IN the system using a SIGN IN code.
Each agent Each agent Each agent Each agent should have his/her own unique SIGN IN code unique SIGN IN code unique SIGN IN code unique SIGN IN code. This is an identification of an agent to the system.
Each SIGN IN Each SIGN IN Each SIGN IN Each SIGN IN code has its profile its profile its profile its profile storing each agents information agents information agents information agents information such as agent sign in initial.
When sending commands in Abacus system before sign in, system will prompt out a message box to remind
you as follows:

Response:

Abacus provides A/B/C/D/E/F areas for user in the same time and you can use a simple entry to sign in all
working areas.

Sign In (all working area) Sign In (all working area) Sign In (all working area) Sign In (all working area)
SI SI SI SI# ## #1101 1101 1101 1101 (ENTER) - sign in all working areas with sign in No.1101 1101 1101 1101

Response: Passcode will not appear on the screen for security purposes
AGENT SIGN IN

CURRENT PASSCODE <ABACUS1.> ID <001101> CTY <H3D8 >

DUTY CODE <.> AREA <*> NEW PASSCODE <........>

area A Pseudo City Code, PCC

Fill-in the current passcode blanket and press ENTER

Displaying Work Area and Printer Status Displaying Work Area and Printer Status Displaying Work Area and Printer Status Displaying Work Area and Printer Status
#S SS S#P PP P

Respons Respons Respons Response: e: e: e:

General Duty Code
H3D8.H3D8*ABB.A
ACTIVE AGENT XYZ TRAVEL 1101 H3D8
NO PRINTERS
H3D8.H3D8*ABB...B
NO PRINTERS
H3D8.H3D8*ABB...C
NO PRINTERS
Agent initial
You are now in Area A AA A
Agent sign in code
No printer has been designated
Switch Work Areas Switch Work Areas Switch Work Areas Switch Work Areas

B - switch to area B.

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Pass Pass Pass Pass- -- -code change code change code change code change

To change your passcode, input your current passcode, tab to the new passcode field, input your new passcode
and then enter. You will be signed into the Abacus system and your passcode will be changed. See the Sign-In
Mask below to become familiar with the fields.

AGENT SIGN IN

CURRENT PASSCODE <........> ID <001234> CTY <H3H8 >

DUTY CODE <.> AREA <*> NEW PASSCODE <........>

Note: Passcode change requirem Passcode change requirem Passcode change requirem Passcode change requirements: ents: ents: ents:

Passcodes must contain a combination of seven or eight alphanumeric characters.
E.g. ABCDEF1 or 1234567A.
You can use any numeric and alpha characters used except for Q and Z.
No more than three repeating characters allowed. E.g. ABCD888 888 888 888
Upon first time sign-in to Abacus and/or current passcode has been used for 90 days,
you will receive below prompt message:

[YOUR PASSCODE MUST BE CHANGED.]
TO CHANGE YOUR PASSCODE
SIGN-IN AGAIN, SUPPLY CURRENT AND NEW PASSCODE.
You will be notified 10 days before your current passcode expires.

* * NOTICE - << 10 DAYS >> UNTIL YOUR PASSCODE MUST BE CHANGED
TO CHANGE YOUR PASSCODE
SIGN-IN AGAIN, SUPPLY CURRENT AND NEW PASSCODE.

You cannot reuse last four passcodes.
You may contact to helpdesk to reset your passcode if required.

Sign Out Sign Out Sign Out Sign Out

For security reasons, when you are not working in the system for any length of time, you should sign out from the
system to prevent other individuals from making entries from your ID.

SO SO SO SO# - sign out all working areas
Enter current passcode
Enter new passcode

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DECODING & ENCODING DECODING & ENCODING DECODING & ENCODING DECODING & ENCODING

The Decode/Encode functions enable you to check for the unfamiliar airline, airport, city codes, etc. Abacus will
attempt to make an exact match against the entered names. If an exact match is not available, it will display a
list of probable codes.

1. Choose Tools > Encoder/Decoder Tools > Encoder/Decoder Tools > Encoder/Decoder Tools > Encoder/Decoder

Note: Note: Note: Note:

C CC C Name Name Name Name - -- -Searching your required items by name Searching your required items by name Searching your required items by name Searching your required items by name
C CC C Index Index Index Index Searching your required items by Index page Searching your required items by Index page Searching your required items by Index page Searching your required items by Index page
C CC C Table Maintenance Table Maintenance Table Maintenance Table Maintenance - -- - Set up your personal table, please refer to your I.T department for detail
C CC C Table Table Table Table Input your required items for searching e.g. city/airport/airline/equipment/country etc.
C CC C Search For Search For Search For Search For In In In In this field, you may either input the name or code for searching: this field, you may either input the name or code for searching: this field, you may either input the name or code for searching: this field, you may either input the name or code for searching:
- Input the name and then click Encode to view the contents arranged by Description.
- Input the code and then click Decode to view the contents arranged by Code.
Go! Go! Go! Go! When the Go! Go! Go! Go! button is clicked, it will highlight on the first result
C CC C You may close the table by clicking or

C CC C
C CC C
C CC C
C CC C
C CC C

C CC C
C CC C

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A MENU MASK A MENU MASK A MENU MASK A MENU MASK
A Menu Mask is a tool which includes variety of functions to help you at work in different categories-
Reservation,Pricing and Ticketing, Training etc. Moreover it also provides you a path to get the most update
information from Abacus and in the market.

Start to use A Menu Mask, it is located on right hand side of Abacus Whiz screen.

Click on ?, user guide will be
shown and provides you further
information with this item
Hyperlink to AbacusHK web site.
Go to Abacus web page to registry
Product-updated and youll receive
the latest product information regularly.
Click on the folder and held
icons will be shown

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SCHEDULE TIME TABLE SCHEDULE TIME TABLE SCHEDULE TIME TABLE SCHEDULE TIME TABLE
City pair schedule displays show scheduled flights for participating carriers without regard for availability.
This entry display schedules for dates up to 331 days from today.

Basic Entry Basic Entry Basic Entry Basic Entry
S SS SHKGNRT - display todays general schedule timetable
S SS S20APRHKGNRT - specify travel date, e.g. 20Apr
S SS S20APRHKGNRTCX - - specify travel date and carrier, e.g CX

Response Response Response Response on general schedule on general schedule on general schedule on general schedule: :: :

stopover indicator
Meal code

20APR MON HKG/Z8 NRT/1
1JL 732 F A J C D I HKGNRT 1450 2000 744 M 0 DC/E
Y B H K X M L V S N Q O G
2NH 910 C Z J D Y B HKGNRT 1510 2015 777 M 0 DC/E
M S K H W L G
3CX 500 J C D I Y B HKGNRT 1500 2020 773 D 0 X3 DC/E
H K M L V S N Q O
4JL 736 J C D I Y B HKGNRT 1045 1555 777 M 0 DC/E
H K X M L V S N Q O G
5CX 520 F A J C D I HKGNRT 1025 1600 333 L 0 1 DC/E
Y B H K M L V S N Q O
6CX 508 J C D I Y B HKGNRT 1610 2125 330 D 0 DC/E
H K M L V S N Q O
7CX 450 F A J C D I HKGNRT 1000 1710 744 BL 1 X3 DC/E
Y B H K M L V S N Q O

Note:
C Whiz Mode Function. Point & Click to change departure date.
C Whiz Mode Function. Point & Click to decode the equipment type.
C Whiz Mode Function. Point & Click to display the meals table.
C Whiz Mode Function. Point & Click to display the flight information. E.g. flying time, mileage etc.
C 1 denotes flight flying schedule available only on 'Mon.
X3 denotes flight flying schedule not available on 'Wed'.
Other Entries Other Entries Other Entries Other Entries
S* S* S* S* - display more schedule

E indicates this
carrier & sector is
eligible to issue
Carrier code and flight number
C
C
C Flying Equipment
total access
C
C

Whiz Mode function. Point & Click the
stopover to display the flight
Between departure city and
Greenwich time i.e. (GMT+8hrs)
Time difference between arrival city and
departure city NRT is one hour ahead HKG
Specify travel date
Class code
(Ability to display 26 classes code)

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E EE Extended Schedule Di xtended Schedule Di xtended Schedule Di xtended Schedule Display splay splay splay
This entry enables user to view the flight schedule within the following 14 days from the day specified.

This entry is so sensitive to the any changes of flight details such as departure time, arrival time & aircraft type
that whenever there is such change, and the system will display all the information.

Specific carrier

S SS S15MAR 15MAR 15MAR 15MARHKGPVG/ES ES ES ES KA KA KA KA - display extended schedule timetable by specific date
(system will be default todays date if no date specify)
Extended Schedule

Response Response Response Response o oo on extended schedule n extended schedule n extended schedule n extended schedule: :: :

14 days from specific date

15MAR SAT - 29MAR SAT HKG/Z8 PVG/0
1KA 874 F A J C D I HKGPVG 1300 1520 330 L 0 DC/E
Y B H K M L V S N
31OCT - 29MAR
2KA 800 J C D I Y B HKGPVG 1400 1620 330 L 0 DC/E
H K M L V S N Q O
19DEC - 29MAR
3KA 892 J C D I Y B HKGPVG 1200 1420 321 L 0 X17 DC/E
H K M L V S N Q O
04NOV - 24MAR

Schedule Validity

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CITY PAIR AVAILABILI CITY PAIR AVAILABILI CITY PAIR AVAILABILI CITY PAIR AVAILABILITY TY TY TY
The city pair availability shows various airlines seat availability up to 331 days from today. Systems will display
those non-stop flights first, when all the non-stop flight have been exhausted, the one-stop flights will then be
displayed next, the maximum number of stops is limited to 3.

1 11 115JUNHKGSFO - general availability display
1 11 120JUNHKGBKK1500 1500 1500 1500 - specify departure time
1 11 115MAYHKGKULCX - specify carrier, e.g CX
1 11 125MAYHKGPVG1500MU - specify departure time and carrier
1 11 120APRHKGNYC9ASFO U UA A - specify carrier with single connection at SFO

Basic Basic Basic Basic response response response response on availability display on availability display on availability display on availability display: :: :

15JUN MON HKG/Z8 SFO/PDT-15
1UA 862 F9 C9 D9 Y9 B9 M9 HKGSFO 1145 0850 744 LB 0 X6 DCA/E
H9 Q9 V9 W9 S9 T9 K0 L0 G0 P3 A3 Z9 E0 U0
2US/UA 6466 F0 C0 D0 Z4 Y0 B4 HKGSFO 1145 0850 744 LB 0 DC/E
M4 H4 Q4 N4 V4 W4 L4 S4 T4 G4 K4 U4 E4 R4
3CX 870 F4 A2 J9 C9 D9 I9 HKGSFO 1410 1135 744 DR 0 DCA/E
Y9 B9 H9 K9 M9 L9 V9 S5 N0 Q0 O0
4AA/CX 6074 F4 A2 J7 D7 I7 Y7 HKGSFO 1410 1135 744 DR 0 DCA/E
B7 K7 H7 V0 S0 M7 L7 N0 Q0 O0
5CX 872 F4 A4 J9 C9 D9 I9 HKGSFO 1625 1350 744 DR 0 157 DCA/E
Y9 B9 H9 K9 M9 L9 V9 S9 N0 Q0 O0

N0 indicate seats
not available, waitlist required

C Flying schedule not not not not available on Sat
C Flying schedule available on Mon/Fri/Sun
C Code Share Flight. Sometimes airlines may have some agreement between them, e.g. share equipment.
When theres a code share flight in the availability display, the first carrier shown is usually the marketing carrier
code, followed by the operating carrier code. Refer to above example, AA is the marketing carrier and the flight
is operated by CX .

Other Entries Other Entries Other Entries Other Entries

1 11 1* - display more availability

C
C
Time specified is compulsory before adding the transit city.
It can be using12HR or 24HR time, e.g. 9A or 0900
Class code

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PASSENGE PASSENGE PASSENGE PASSENGER NAME RECORD ( R NAME RECORD ( R NAME RECORD ( R NAME RECORD (PNR PNR PNR PNR) CREATION I ) CREATION I ) CREATION I ) CREATION I
A Passenger Name Record (PNR) is an automated record of a complete reservation. This record stores all the
details of the clients itinerary for future reference and modification. There are basically 2 types of PNR fields in
a PNR. They are Mandatory and Optional fields. Lets first learn how to create the PNR mandatory field.

The five mandatory items needed to create a PNR. Without these five mandatory items, the computer will not
allow the agent to save record. ABACUS will upon creation of the PNR generate messages to the airlines
concerned with the relevant information.

P PP Phone NNM1/ AGENT NAME or 9 99 9 Multi-items

R RR Received From 6 66 6 Single-item

Itinerary 0 00 0 Multi-item

N NN Name - -- - Multi-item

T TT Ticket 7 77 7 Single-item

Air Segment Sell Air Segment Sell Air Segment Sell Air Segment Sell
All passengers in a PNR must share the same itinerary.

Selling Single Sector Selling Single Sector Selling Single Sector Selling Single Sector
1. Display Availability

110NOVHKGNRTCX
10NOV SAT HKG/Z8 NRT/1
1CX 504 F4 A4 J9 C9 D9 I9 HKGNRT 0910 1425 744 L 0 DC/E
Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9
2CX 520 F4 A4 J9 C9 D9 I9 HKGNRT 1030 1600 333 L 0 DC/E
Y9 B9 H9 K9 M9 L9 V9 S9 N9 Q9 O9
2. By whiz mask

Point & Click the class code and following mask responded:

T TT T N NN N I R RR R P PP P
C CC C
Or Or Or Or by basic selling entry: 02V2 02V2 02V2 02V2
Input number of seats for selling & click Send

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Respons Respons Respons Response on selling confirmed seat: e on selling confirmed seat: e on selling confirmed seat: e on selling confirmed seat:

Seats has been sold and message is being sent to airline

A warning message will appear when you book a segment in a class of service
that has been restricted by name change. This example shown, CX does not
allow name change. You will learn more on the name change procedure at later stage

Basic entry selling Wait-listing seats : 02V2LL 02V2LL 02V2LL 02V2LL

Note C: You may need to input the number of passengers at first time only. And it will auto populate in same
PNR for subsequent selling. When you enter the entry I.
I means ignore, the memory will be cleared.
S SS Selling Connection Flights elling Connection Flights elling Connection Flights elling Connection Flights
Refer to below availability display, SQ has no direct flight on this routing and only provide connection flight.

10MAY THU HKG/Z8 SYD/2
1SQ 891 F4 P4 A4 O4 Z4 C4 HKGSIN 2015 2355 772 M 0 247 /E
J4 D4 I4 S9 Y9 E9 B9 M9 W9 Q9 N9 V9 H9 L9 K9
2SQ 231 P4 F4 A4 O4 Z4 C4 SYD 1 0105 1140 744 M 0 /E
J4 D4 I4 S9 Y9 E9 B9 M9 W9 H9 Q4 N0 V0 L4 K0

Point & Click the class code individually and following mask responded:

(*I to display the itinerary) (*I to display the itinerary) (*I to display the itinerary) (*I to display the itinerary)

1 SQ 891Y 10MAY 4*HKGSIN SS2 2015 2355 /DCSQ /E
2 SQ 231Y 11MAY 4 SINSYD* SS2 0105 1140 /DCSQ /E

Selling same class on Selling same class on Selling same class on Selling same class on
both fligh both fligh both fligh both flights ts ts ts
Selling different class on Selling different class on Selling different class on Selling different class on
both flights both flights both flights both flights
When both flights show available 02Y1Y2 02Y3C4
When first flights show available, both flights show NO
seats or second flight shows NO seats
02Y3Y4LL 02Y3C4LL
C
1. Whiz mask Basic selling entry
Class code
CX 520 V 10NOV HKGNRT SS SS SS SS2 1030 1600 /DCCX /E
SURNAME CHG NOT ALLOWED FOR CX V FARECLASS
Segment Tag
Note C: When an asterisk ( * * * * ) tagged to the left of the origin city of the first connection segment and to the
right of the arrival city of the last connection segment, this is called Married Segment.
Married Segments is a product that provides airlines the ability to extend their inventory controls to the
connecting segments built in Abacus. Once a marriage is established, the married segments will be treated
as a single unit in terms of pricing pricing pricing pricing, ticketing ticketing ticketing ticketing and cancellation cancellation cancellation cancellation.
Or Or Or Or Basic selling entry

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Open Segment Open Segment Open Segment Open Segment

0 00 0SQOPEN OPEN OPEN OPENY YY YSINHKGDS DS DS DS2 -without date specified

Selling Seat format

Note: Note: Note: Note: If PNR only contains OPEN segment(s), unable for E-ticket issuance.

Aut Aut Aut Auto Insertion of Surface Segment (ARNK) o Insertion of Surface Segment (ARNK) o Insertion of Surface Segment (ARNK) o Insertion of Surface Segment (ARNK)

When the itinerary is not in continuity, please enter entry 0AA after sold all air segments.
System will automatically insert ARNK (Arrival Unknown) in PNR.

e.g. e.g. e.g. e.g. (*I to display the itinerary) (*I to display the itinerary) (*I to display the itinerary) (*I to display the itinerary)

*I
1 CX 717Y 01JUN 4 HKGSIN SS1 0855 1225 /DCCX /E
2 CX 720Y 08JUN 4 KULHKG SS1 0940 1330 /DCCX /E

Itinerary not in continuity

Entry: Entry: Entry: Entry: 0AA 0AA 0AA 0AA

Response: ARNK INSERTED ARNK INSERTED ARNK INSERTED ARNK INSERTED

1 CX 717Y 01JUN 4 HKGSIN SS1 0855 1225 /DCCX /E
2 ARNK
3 CX 720Y 08JUN 4 KULHKG SS1 0940 1330 /DCCX /E

Enter 0AA when no ARNKs are required in the itinerary, system response: NO ARNK INSERTED
ARNK will not automatically inserted when multiple airport city codes or same citypairs (duplicate
segments.)

Airline Code
Booking Class
Routing
Action code for Open segment

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M MM Memo /Passive Segment emo /Passive Segment emo /Passive Segment emo /Passive Segment
MEMO segment is created for ticketing or itinerary printing purpose. You will learn more on passive segment in
later topics.

Sell MEMO segment Sell MEMO segment Sell MEMO segment Sell MEMO segment

0 00 0CX450Y08JUNHKGTPEGK GK GK GK2* ** *JD456

where GK GK GK GK means Confirm , GL GL GL GL means Wait-List

Sell MEMO segment with Departure and Sell MEMO segment with Departure and Sell MEMO segment with Departure and Sell MEMO segment with Departure and Arrival Arrival Arrival Arrival Time Time Time Time

0 00 0UA731M08APREWRDENGK1/1000 /1000 /1000 /10001231 1231 1231 1231*BCT8HQ

Sell Memo Segment with Mask Sell Memo Segment with Mask Sell Memo Segment with Mask Sell Memo Segment with Mask
Choose Air > Sell Air > Sell Air > Sell Air > Sell

You must enter the mandatory fields (red) in the mask.

S SS Segment Modification egment Modification egment Modification egment Modification
X XX XI - cancel the whole itinerary
X3 X3 X3 X3 - cancel flight segment 3
X4 X4 X4 X4- -- -6 66 6 - cancel flight segments from 4 to 6
X3/5 X3/5 X3/5 X3/5 - cancel flights segment 3 and 5

Response:
XI
CNLD FROM 1 ----- Cancel whole Itinerary from Segment no. 1
Optional Field: Optional Field: Optional Field: Optional Field:
Dep Time / Arr Time /
Airline Rloc
Airlines Rloc
Routing
Flight Number
Booking Class
Travel Date
No. of seat
Arrival Time Departure Time

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Passenger Name Passenger Name Passenger Name Passenger Name
The name is a mandatory item for PNR creation. The name item should include passengers last name, first
name and title. The number of names must equal to the number of booked seats. ABACUS will accept up to 63
characters for a name field.
There are two types of passengers name fields: a passenger that occupy a seat or an infant (baby) not occupy
seat. We will discuss passengers that occupy a seat first.

Individu Individu Individu Individual al al al Name Item Entries Name Item Entries Name Item Entries Name Item Entries

ADULT: ADULT: ADULT: ADULT: - -- -CHAN/TAI MAN MR

CHILD: CHILD: CHILD: CHILD: - -- -CHAN/SIU MING MSTR# ## #C09 C09 C09 C09

INFANT: INFANT: INFANT: INFANT: - -- -I/ // /CHAN/ESTHER MISS# ## #I06 06 06 06

Note Note Note Note : 1) Use the entry # ## #N NN N to display the name field only or use # ## #A AA A to display the PNR.

2) System will auto create the PD (passenger data) for pricing and ticketing purpose.
You can use the entry PD PD PD PD or by point & click the PD PD PD PD to display details.

3) Child/Infant age format are restricted to 2 numeric codes 2 numeric codes 2 numeric codes 2 numeric codes between 02-11 years and
01-23 months for Infant. E.g. C02, C08, I10 C02, C08, I10 C02, C08, I10 C02, C08, I10

4) Single character for last name are not allowed to create PNR.

When PNR contains Child passenger, you must report the Childs Date of Birth When PNR contains Child passenger, you must report the Childs Date of Birth When PNR contains Child passenger, you must report the Childs Date of Birth When PNR contains Child passenger, you must report the Childs Date of Birth information to information to information to information to
r rr related airline elated airline elated airline elated airline . Details please refer Page 16. . Details please refer Page 16. . Details please refer Page 16. . Details please refer Page 16.

When PNR contains infant passenger, you must report the passenger relate (Adult Passenger) When PNR contains infant passenger, you must report the passenger relate (Adult Passenger) When PNR contains infant passenger, you must report the passenger relate (Adult Passenger) When PNR contains infant passenger, you must report the passenger relate (Adult Passenger)
to airlines with Date of birth information. Details please refer Page 16. to airlines with Date of birth information. Details please refer Page 16. to airlines with Date of birth information. Details please refer Page 16. to airlines with Date of birth information. Details please refer Page 16.

Name Field Name Field Name Field Name Field Deletion and Modification Deletion and Modification Deletion and Modification Deletion and Modification
Please be reminded that any name change must refer to Please be reminded that any name change must refer to Please be reminded that any name change must refer to Please be reminded that any name change must refer to related related related related airline for authorization after PNR end airline for authorization after PNR end airline for authorization after PNR end airline for authorization after PNR end
transaction (ER). transaction (ER). transaction (ER). transaction (ER).

If airline authorize the name change request, please call our Helpdesk for Surname change please call our Helpdesk for Surname change please call our Helpdesk for Surname change please call our Helpdesk for Surname change.
For given name modification, agent can modify in Abacus without contact our Helpdesk.

Entry Entry Entry Entry Explanation Explanation Explanation Explanation
-1.1 Delete passenger 1.1
-1.1 TAI MAN PETER MR TAI MAN PETER MR TAI MAN PETER MR TAI MAN PETER MR Modify passengers given name for passenger 1.1
-2.1 #C10 C10 C10 C10 Modify Child age for passenger 2.1
-3.1 #I17 17 17 17 Modify Infant age for passenger 3.1

TITLES THAT NORMALLY USE IN TITLES THAT NORMALLY USE IN TITLES THAT NORMALLY USE IN TITLES THAT NORMALLY USE IN PNR PNR PNR PNR
MR MR MR MR - Male adult, at least 12 yrs of age
MRS MRS MRS MRS - Female adult, married
MS MS MS MS - Female adult, martial status not specified
MISS MISS MISS MISS - Female child under 12 yrs of age
Female infant under 2 yrs of age
MSTR MSTR MSTR MSTR- Male Child under 12 yrs of age

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CHLD and INFT CHLD and INFT CHLD and INFT CHLD and INFT Date of Birth Reporting (Y/AAI/PDT/P68 and Y/AAI/PDT/P67) Date of Birth Reporting (Y/AAI/PDT/P68 and Y/AAI/PDT/P67) Date of Birth Reporting (Y/AAI/PDT/P68 and Y/AAI/PDT/P67) Date of Birth Reporting (Y/AAI/PDT/P68 and Y/AAI/PDT/P67)
If PNR contains child or infant passenger, you must report passengers Date of Birth to airline.


3CHLD CHLD CHLD CHLD/01JAN98 01JAN98 01JAN98 01JAN98-2.1

Report Child passengers Date of Birth for all
flight segments.

3CHLD1,4 1,4 1,4 1,4/01JAN98-3.1

Report Child passengers Date of Birth for
Segment 1 & 4
3CHLD-2.1 Report Unknown Date of Birth
3INFT INFT INFT INFT/CHAN/ESTHER MISS/01JAN07-1.1

Report infants Date of Birth Date of Birth Date of Birth Date of Birth for all
flight segments and related to the
adult passenger.

3 33 3INFT4 44 4/CHAN/ESTHER MISS/01JAN07 01JAN07 01JAN07 01JAN07 -1.1
Report infants Date of Birth Date of Birth Date of Birth Date of Birth for
segment selection. (E.g. Segment 4)

Sample Response Sample Response Sample Response Sample Response: :: :

1.1CHAN/TAI MAN MR 2.1CHAN/SIU MING MSTR*C09 3.I/1CHAN/ESTHER MISS*I08
1 TG 603Y 01JUN 5 HKGBKK HK2 0800 0940 /DCTG*J7899Y/E
2 CX 708Y 09JUN 6 BKKHKG HK2 0945 1340 /DCCX*H23UY/E
PASSENGER DETAIL FIELD EXISTS - USE PD TO DISPLAY
TICKET RECORD - NOT PRICED
GENERAL FACTS
1.SSR CHLD TG HK1/01JAN98 2.1 CHAN/SIU MING MSTR
2.SSR CHLD CX HK1/01JAN98 2.1 CHAN/SIU MING MSTR
3.SSR INFT TG NN1 HKGBKK0603Y01J 1.1 CHAN/TAI MAN MR
UN/CHAN/ESTHER MISS/01JAN07
4.SSR INFT CX NN1 BKKHKG0708Y09J 1.1 CHAN/TAI MAN MR
UN/CHAN/ESTHER MISS/01JAN07
H3D8.H3D8*AMT 0546/31MAR09

Note: Note: Note: Note: 1) 3CHLD information is carrier selected carrier selected carrier selected carrier selected. Please input 3CHLD information after added any new segment.

2) 3INFT information is segments related segments related segments related segments related. Please input the 3INFT information after modified or add any
new flight segment(s).

3) If you input the 3CHLD-2.1 (Unknown Date of Birth), airline only recognize this is a child passenger.
Please report the Date of Birth information once available.

4) Some airline unable support 3CHLD while first creating PNR, please input 3CHLD information after
PNR end transaction (ER) and airline RLOC returned. The list of the airlines, please refer
Y/AAI/PDT/P68.

5) Point & Click General Facts General Facts General Facts General Facts or use entry # ## #P3 P3 P3 P3 in the PNR to display SSR information

For 3CHLD and 3INFT deletion, please refer P. For 3CHLD and 3INFT deletion, please refer P. For 3CHLD and 3INFT deletion, please refer P. For 3CHLD and 3INFT deletion, please refer P.22 22 22 22
Format
Date of Birth
(DDMMMYY)
Name select with
Child passenger

Segment 1 & 4
Format Infant name Date of Birth
(DDMMMYY)
Passenger related
(Adult passenger)

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Passenger Name Mask Passenger Name Mask Passenger Name Mask Passenger Name Mask
We provides an easy way to input the Passenger name / 3CHLD / 3INFT information by using our Passenger
Name Mask.

Step 1: Step 1: Step 1: Step 1: Sell the flight segments before using the mask

Step 2: Step 2: Step 2: Step 2: Click A Menu Mask A Menu Mask A Menu Mask A Menu Mask Click Reservation Reservation Reservation Reservation then Passenger Name Passenger Name Passenger Name Passenger Name

Step 3: Step 3: Step 3: Step 3: Fill in the mask

Step 4: Step 4: Step 4: Step 4: Click Confirm Confirm Confirm Confirm

All data will input with correct format automatically.
Related adult passenger Related adult passenger Related adult passenger Related adult passenger
name field name field name field name field
Click Click Click Click Send Send Send Send after fill in all after fill in all after fill in all after fill in all
data data data data

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Phone Number Phone Number Phone Number Phone Number
The phone field is a mandatory PNR data field for the storage of phone numbers related to the travel agency
and passenger.

C CC Copy Profile Information to PNR opy Profile Information to PNR opy Profile Information to PNR opy Profile Information to PNR

Phone field line no

N NN N> >> > NM1 NM1 NM1 NM1/ MARY MARY MARY MARY - move company profile content to PNR and add agents name at the
end of line no.1 in phone field.

1 space Travel consultant name

PNR Phone field will show PNR Phone field will show PNR Phone field will show PNR Phone field will show: :: :

PHONE
1. HKG ABACUS TVL TRAINING RM B 29608888 MARY

Phone Field basic entry Phone Field basic entry Phone Field basic entry Phone Field basic entry: 9HKG ABACUS TVL TRAINING RM B 29608888 MARY

Note: Use the entry *P9 *P9 *P9 *P9 to display the agent phone field only

Phone Field Modification Phone Field Modification Phone Field Modification Phone Field Modification

9 99 92 - -- - delete phone filed item no.2

9 99 91 11 1 HKG ABACUS TRAVEL 23338811 JOAN - modify phone field item no. 1

item no
T TT Ticket icket icket icket Deadline Deadline Deadline Deadline
Future ticketing date for queue 9 placement. This entry notifies the computer to collect all PNRs with that
ticketing date & place them in a special storage area called a QUEUE QUEUE QUEUE QUEUE.

7T 7T 7T 7TAW18OCT/ / / /

The slash after the date is mandatory & nothing is entered
after the slash as it may cause the PNR not to queue drop properly.

You may use the entry T TT T 03NO 03NO 03NO 03NOV VV V- -- -7 77 7 for date calculation.
(Before 7 days of first departure)

e ee e If today date is used, PNR will queue place immediately to queue box. If today date is used, PNR will queue place immediately to queue box. If today date is used, PNR will queue place immediately to queue box. If today date is used, PNR will queue place immediately to queue box.

T TT Ticketing Field Without any Information icketing Field Without any Information icketing Field Without any Information icketing Field Without any Information
In situation where it is not necessary to place a PNR on a ticketing queue (i.e. walk-in) use this format to show
ticketing immediately.

7T 7T 7T 7T-A Note: Use the entry *P7 *P7 *P7 *P7 to display the ticketing field only

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Received From Received From Received From Received From
The Received From field identifies the name of the person who has authorized the creation of a PNR. It is a
mandatory field.

6 66 6MR CHAN - the transaction was requested by Mr. Chan

Caller Name

Note: Use the entry *P6 *P6 *P6 *P6 to display received from field only
PNR End PNR End PNR End PNR End T TT Transaction ransaction ransaction ransaction
End transaction must be performed after completion of PNR fields creation or any changes made to a PNR. This
is to save the PNR and ask the system to send all necessary messages to the concerned vendors, such as airline,
hotel and car companies.

ER ER ER ER - -- - save the transaction and re-display the PNR on the screen
PNR RECORD LOCATOR PNR RECORD LOCATOR PNR RECORD LOCATOR PNR RECORD LOCATOR
After the first End Transaction has been transmitted, a computer reference code called Record Locator (RLOC) Record Locator (RLOC) Record Locator (RLOC) Record Locator (RLOC) is
formed for future retrieval of the PNR.

e.g. MUL MUL MUL MULIFS FS FS FS 6 alphabet code

PNR Sample:
MULIFS
RECORD LOCATOR REQUESTED
1.1CHAN/MARY MRS
1 NH 176Y 10OCT 1 HKGKIX HK1 1455 1930 /DCNH /E
OPERATED BY AIR JAPAN
2 NH 175Y 20OCT 4 KIXHKG HK1 1055 1345 /DCNH /E
TKT/TIME LIMIT
1.TAW03OCT/
PHONES
1.HKG ABC TRAVEL 23123456 SUSAN
RECEIVED FROM - MARY
H3H8.H3H8*AOC 2220/13FEB05 MULIFS H

Entry : Entry : Entry : Entry : IR - -- - to return airlines record locator

MULIFS
1.1CHAN/MARY MRS
1 NH 176Y 10OCT 1 HKGKIX HK1 1455 1930 /DCNH*STUAYY /E
2 NH 175Y 20OCT 4 KIXHKG HK1 1055 1345 /DCNH*STUAYY /E
TKT/TIME LIMIT
1.TAW03OCT/
Airlines record locator
not yet return
Airline Record
Locator returned
Abacuss record locator
returned

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Other Other Other Other Entries Entries Entries Entries
The Ignore function is used when you DO NOT DO NOT DO NOT DO NOT want to save the PNR creation or the changes made to the PNR.

I II I - ignore the existing PNR creation or modification
IR IR IR IR - ignore the existing PNR modification and redisplay the PNR

Retrieving a PNR Retrieving a PNR Retrieving a PNR Retrieving a PNR
An agent can retrieve a PNR, which has been successfully End Transaction in its pseudo city for viewing or
making changes at any time before PNR is purged in the Abacus system. A PNR will be purged in the system 48
hours after the last flight segment date.

Retrieving an Abacus PNR Retrieving an Abacus PNR Retrieving an Abacus PNR Retrieving an Abacus PNR

*QGGZS *QGGZS *QGGZS *QGGZSI - display PNR by RLOC
* ** *- -- -CHAN CHAN CHAN CHAN/ // / or or or or * ** *- -- -CHAN/TAI MAN MR CHAN/TAI MAN MR CHAN/TAI MAN MR CHAN/TAI MAN MR - display by name C

Note: C When there is more than one PNR under the same surname, system will display a name list.

Example 1 : Example 1 : Example 1 : Example 1 :

*-CHAN/SIU
1 CHAN/SIU MAN 05APR-05APR 2 CHAN/SIU MAN 10APR-10MAY
3 CHAN/SIU MIN 10APR-25MAY 4 CHAN/SIU WAN 10APR-14JUN
5 CHAN/SIU WAN 02MAY-25MAY 6 CHAN/SIU WAN 15JUL-18JUL
7 CHAN/SIU MAN X -10APR
NO MORE C CC C

C CC C If a surname and a slash (/) are used in the entry, the system will return a list of PNRs where all of the
characters in the surname exactly match the search criteria.
C CC C The date order will be based on the first itinerary date. If the itinerary has cancelled, this PNR will be display
at last.
C CC C Name List will display the name list in alphabetical order and then followed to the date order.
C CC C NO MORE will be display at last when there is no more name matching with your searching criteria.
C CC C Whiz mode function. Point & Click the list number for PNR retrieval.
DIRECT ACCESS PNR RETRIEVAL ( DIRECT ACCESS PNR RETRIEVAL ( DIRECT ACCESS PNR RETRIEVAL ( DIRECT ACCESS PNR RETRIEVAL (AIRLINES PNR AIRLINES PNR AIRLINES PNR AIRLINES PNR) )) ) DRS: Y/MKT/HK1/P6 DRS: Y/MKT/HK1/P6 DRS: Y/MKT/HK1/P6 DRS: Y/MKT/HK1/P6
ABACUS has the ability to retrieve and view airlines secondary PNR. In order to retrieve the Airline PNR
(Secondary PNR) from Direct Access participates system; your entry must proceed with the symbol followed by
the carrier access code.

The PNR created in Abacus Abacus Abacus Abacus system is called Primary PNR Primary PNR Primary PNR Primary PNR.
The PNR created in Airline Airline Airline Airline system is called Secondary PNR Secondary PNR Secondary PNR Secondary PNR.

Direct Access PNR retrieval is currently available for the following carriers:
AA, BI, BR, AA, BI, BR, AA, BI, BR, AA, BI, BR, B7, B7, B7, B7,CI, CX, FT, GA, GF, IC, JD, KA, MH, MI, OZ, PG, PK, PR, CI, CX, FT, GA, GF, IC, JD, KA, MH, MI, OZ, PG, PK, PR, CI, CX, FT, GA, GF, IC, JD, KA, MH, MI, OZ, PG, PK, PR, CI, CX, FT, GA, GF, IC, JD, KA, MH, MI, OZ, PG, PK, PR, S2 S2 S2 S2, , , , SQ, SQ, SQ, SQ, VN, VN, VN, VN, 9W 9W 9W 9W

Entry to retrieve secondary PNR : Q QQ QCX/ // /> >> >JHRQ5 JHRQ5 JHRQ5 JHRQ5

C CC C
C CC C
C CC C
C CC C
Note Note Note Note : Please ignore the existing PNR that in host working area before retrieve the secondary PNR for AA, BI, AA, BI, AA, BI, AA, BI,
BR,B7, BR,B7, BR,B7, BR,B7,FT, GF, MI, PG, PK, FT, GF, MI, PG, PK, FT, GF, MI, PG, PK, FT, GF, MI, PG, PK, S2, S2, S2, S2, SQ, SQ, SQ, SQ, VN, VN, VN, VN, 9W. 9W. 9W. 9W.
Airline code
Airline rloc

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DISPLAYING FLIGHT IN DISPLAYING FLIGHT IN DISPLAYING FLIGHT IN DISPLAYING FLIGHT INFORMATION FORMATION FORMATION FORMATION
Displaying Flight Information functions allow an agent to verify the specific flight routing, times, meals,
equipment and flying hours. This information is also known as flight information. . . .

Verify by Itinerary Verify by Itinerary Verify by Itinerary Verify by Itinerary

Itinerary Sample:

1.1CHAN/TAI MAN MR
1 CX 888Y 10NOV 5 HKGJFK GK1 1455 1935 /E
2 CX 831Y 15NOV 3 JFKHKG GK1 1435 1955 16NOV 4 /E

Whiz mode function. Point & Click the carrier code for verify the flight information.

Response: Response: Response: Response:

FLIGHT DATE SEGMENT DPTR ARVL MLS EQP ELPD MILES SMD
1 CX 888 10NOV HKG YVR 1455 1010 DB 744 11.15 6383 N
ARR-MAIN TERMINAL
YVR JFK 1135 1935 L 5.00 2433 N
DEP-MAIN TERMINAL ARR-TERMINAL 7
ONEWORLD ALLIANCE

Other Entries: Other Entries: Other Entries: Other Entries:

V VV VI* ** * - verify flight details of whole itinerary

V VV VI* ** *1-3 - verify flight details of itinerary segment No. 1 to 3

V VV VI* ** *2/4 - verify flight details of itinerary segment No. 2 and 4

Segment no

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PNR CREATION II PNR CREATION II PNR CREATION II PNR CREATION II

O OO Other S SS Service I II Information (OSI) 3 33 3

S SS Special S SS Service R RR Request (SSR) 3 33 3

S SS SSR / 3 33 3CHLD/ 3 33 3INFT Deletion 3 33 3

F FF Frequent F FF Flyer FF FF FF FF

Airline Pre-reserved seats 4

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O OO Other Service Information ther Service Information ther Service Information ther Service Information (OS (OS (OS (OSI) ) ) )

The OSI field is used to notify the carriers with relevant information. It is up to the receiving carriers discretion on
follow up necessary action.

3OS 3OS 3OS 3OSI ET CTCH CTCH CTCH CTCH HKG 25124355 MR CHAN

1 Space is mandatory

Hotel located city

3OS 3OS 3OS 3OSI ET CTCA CTCA CTCA CTCA BKK HOLIDAY INN

3OSI 3OSI 3OSI 3OSI CX TCP2 CX RLOC/5JHX2 TCP2 CX RLOC/5JHX2 TCP2 CX RLOC/5JHX2 TCP2 CX RLOC/5JHX2

Note: 1. Malaysia Airlines (MH) requires agent to input passenger contacts in PNR such as, home contact or
mobile phone number at all subsequent stopover points. Those information will enable to assist the
airlines to contact and advise the passengers accordingly.
Malaysia Airlines will not be held responsible if they are not able to call or contact passenger due to
non-availability of such information in the PNR.

3OSI MH CTCP HKG 91000001

2. Point & Click General Facts General Facts General Facts General Facts or use entry *P3 *P3 *P3 *P3 in the PNR to display OSI information.

3.Avoid to using of * and /.

Modify OSI item Modify OSI item Modify OSI item Modify OSI item Delete OSI item Delete OSI item Delete OSI item Delete OSI item
3 33 34 OSI CX (Free TEXT)
- modify OSI item no. 4
3 33 32
- delete OSI item no. 2

Or

Whiz Mode Function. Point & Click to delete item .

GENERAL FACTS
1.OSI ET CTCH HKG 25124355 MR CHAN
2.OSI ET CTCA BKK HOLIDAY INN
3.OSI MH CTCP HKG 91000001 MR CHAN
Some commonly used information codes in OSI

CTC CTC CTC CTCA AA A Contact info. A AA A-address (Hotel), B BB B-business, H HH H-home, P PP P-mobile, T TT T-agent contact no.

TCP TCP TCP TCP Total Complete Party.
Inform airline that passengers are travelling together in different record locator
Total numbers of passengers are travelling together
Passenger will travel together with this record locator
Information code

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S SS Special pecial pecial pecial S SS Service ervice ervice ervice R RR Request equest equest equest (SSR) (SSR) (SSR) (SSR)
The SSR is to be sent to the carriers to make sure the requested service is provided to the passengers. The
receiving carriers should take appropriate action and send a reply back. Another function of SSR is to send
information to those carriers do not accept OSI. You may refer DU*/SPM DU*/SPM DU*/SPM DU*/SPM or Y/MKT/HK1/P8 Y/MKT/HK1/P8 Y/MKT/HK1/P8 Y/MKT/HK1/P8 for SSR codes

Entry Explanation
3 33 3VGML-1.1

Request Vegetarian Meal on all segment for pax
1.1
3AVML1 11 1,2 22 2-1.1,2.1 Request Asian vegetarian meal on segment 1 and
2 for pax 1.1 and 2.1
3SPML SPML SPML SPML/NO SALT-2.1 Request Special meal with NO SALT on all
segment for pax 2.1
3WCHR WCHR WCHR WCHR-1.1 Request Wheelchair on all segment for pax 1.1
3NSSW NSSW NSSW NSSW4-3.1 Request Non-Smoking Window seat on segment 4
for pax 3.1
3NSST NSST NSST NSST/SEAT NEAR PANTRY-1.1 Request seat near pantry on all segment for
pax1.1

Response Response Response Response

Note: Point & Click General Facts General Facts General Facts General Facts or use entry *P3 *P3 *P3 *P3 in the PNR to display SSR information.

SSR SSR SSR SSR / 3CHLD/ 3IN / 3CHLD/ 3IN / 3CHLD/ 3IN / 3CHLD/ 3INFT Deletion FT Deletion FT Deletion FT Deletion

It is important to notify the concerned airline for any changes made to SSR & INFT fields because the information
and service in these fields require necessary action by the carrier.

Delete SSR Delete SSR Delete SSR Delete SSR before before before before PNR end PNR end PNR end PNR end
transaction transaction transaction transaction
(No message will be s (No message will be s (No message will be s (No message will be sent to airline) ent to airline) ent to airline) ent to airline)
Explanation Explanation Explanation Explanation Delete SSR Delete SSR Delete SSR Delete SSR after after after after PNR end PNR end PNR end PNR end
transaction transaction transaction transaction
(Cancel message will be sent to (Cancel message will be sent to (Cancel message will be sent to (Cancel message will be sent to
airline) airline) airline) airline)
3 33 34 Cancel SSR item 4 3 33 34.XX
3 33 32-4 Cancel SSR item from 2 to 4 3 33 32-4.XX
3 33 31,3 Cancel SSR item no. 1 and 3 3 33 31,3.XX

CHAN/TAI MAN MR
1 CX 767Y 20MAY 7 HKGSGN SS1 0850 1020 /DCCX /N
2 CX 764Y 23MAY 3 SGNHKG SS1 1855 2235 /DCCX /N
GENERAL FACTS C CC C
1.SSR VGML CX NN1 HKGSGN0767Y20MAY
2.SSR VGML CX NN1 SGNHKG0764Y23MAY
NN is request status and pending for carrier confirmation
Vegetarian Meal code

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F FF Frequent Flyer requent Flyer requent Flyer requent Flyer
When a Frequent Flyer number is entered in a PNR, a Teletype message to the participating carriers will be sent
so that passengers may get mileage credit for bookings made through ABACUS.

Display airlines partnership agreements by specific carriers

Entry: PT PT PT PT# ## #TG TG TG TG

Example for input Frequent Flyer number Example for input Frequent Flyer number Example for input Frequent Flyer number Example for input Frequent Flyer number:

Ms. Lee holding TG Frequent Flyer number and travel by TG flight(s).


Entry: FF FF FF FFTG TG TG TG7887880000-1.1

TG card name select.(name select is not require when only 1 pax in PNR))

Sample Response: Sample Response: Sample Response: Sample Response:

Note: Note: Note: Note: Point & Click # ## #FF FF FF FF in the PNR or type # ## #FF FF FF FF to display frequent flyer information.

Sample Response: Sample Response: Sample Response: Sample Response:

Segment Selection Segment Selection Segment Selection Segment Selection

Example Example Example Example:
Ms Lee holding 2 TG flight segments and only want to input the Frequent Flyer number
for Segment 1 and Segment 3 only. .. .

1.1LEE/ESTHER MS
1 TG 609J 08AUG 3 HKGHKT SS1 1120 1340 /DCTG /E
2 TG 226J 14AUG 2 HKTBKK SS1 0725 0850 /DCTG /E
3 SK 972J 19AUG 7 BKKCPH SS1 0025 0635 /DCSK /E

Entry: FF FF FF FFTG TG TG TG7887880000/1 11 1, ,, ,3 33 3-1.1

Sample Sample Sample Sample Response Response Response Response
FREQUENT TRAVELER
1.TG 7887880000 HK TG 1.1 LEE/ESTHER MS
TG 609J 08AUG HKGHKT
2.TG 7887880000 HK SK 1.1 LEE/ESTHER MS
SK 972J 19AUG BKKCPH

1.1LEE/ESTHER MS
1 TG 603Y 03AUG 5 HKGBKK SS1 0800 0940 /DCTG /E
FREQUENT TRAVELER DATA EXISTS *FF TO DISPLAY ALL
*FF
FREQUENT TRAVELER
1.TG 7887880000 HK TG 1.1 LEE/ESTHER
Reported to all TG flight(s)
Frequent Flyer Card no.
Flight(s) details will be recorded.
Carrier code
Segment no. (max 4 segment no.)

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Carrie Carrie Carrie Carrier Selection r Selection r Selection r Selection

Example Example Example Example:
Ms Lee travel on LH /SK / CX flights and she want to input the Frequent Flyer no. to all LH and SK
flights.

1.1LEE/ESTHER MS
1 LH 739C 01AUG 3 HKGFRA SS1 1330 1920 /DCLH /E
2 SK 640J 09AUG 4 FRACPH SS1 0935 1105 /DCSK /E
3 SK 983J 17AUG 5 CPHNRT SS1 1545 0935 18AUG 6 /DCSK /E
4 CX 509D 19AUG 7 NRTHKG SS1 0945 1325 /DCCX /E

Entry: :: : FF FF FF FFTG7887880000/LH LH LH LH, ,, ,SK SK SK SK-1.1

Carrier code ( max. 4 carrier codes )

Sample Response Sample Response Sample Response Sample Response

Note: Note: Note: Note: The flight segment status must be confirmed when input Frequent Flyer no.

Delete FF field item Delete FF field item Delete FF field item Delete FF field item

FF FF FF FF1 - delete FF field item No.1

Modification Modification Modification Modification

FF FF FF FF1 SK SK SK SK987654310-1.1 - modify FF field item No. 1

FREQUENT TRAVELER
1.TG 7887880000 HK LH 1.1 LEE/ESTHER MS
2.TG 7887880000 HK SK 1.1 LEE/ESTHER MS
Reported Frequent Flyer number for all LH and SK segment(s)

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AIRLINE PRE AIRLINE PRE AIRLINE PRE AIRLINE PRE- -- -RESERVED RESERVED RESERVED RESERVED SEAT SEAT SEAT SEAT

Some airlines have different system range for booking pre-reserved seat. The system will reject the request with
an error response if the request is beyond the range.

Reference entries on PRS: Reference entries on PRS: Reference entries on PRS: Reference entries on PRS:

Y/AAI/PRS - display a list of participating carriers on PRS request

Y/AAI/PRS/CX CX CX CX - go to specific airline PRS page for information

e.g.
CATEGORY-AAI SUBJECT-PRS PAGE 014

01 *********************************************************
02 PRE-RESERVED SEAT INFORMATION
03 FOR
04 CATHAY PACIFIC AIRLINES
05 *********************************************************
06
07 *** PARTICIPATION TYPE : INTERACTIVE PRS C CC C
08
09 BOOKABLE DATE RANGE FOR PRS :
10 -------------------------------
11 MINIMUM : UP TO BOARD POINT CONTROL AT DIFFERENT FLIGHTS
12 MAXIMUM : 180 DAYS AHEAD
13
14 CLASS APPLICABLE : F/A/J/C/D/I/Y/B/H/K/M/L/V
15
16 MAXIMUM NO. OF SEATS MAY BE REQUESTED : 9
17
18 ACCEPTABLE SEAT REQUESTS :
19 ---------------------------
20 CX ONLY ACCEPTS SPECIFIC SEAT REQUESTS.
21 E.G. ENTRY FOR SPECIFIC PRS : 4G1/5A
23 WHERE 5A : SEAT NO. 5A
24
25 PRS COMMUNICATION LINK:
26 ------------------------
27 1. INTERACTIVE SEAT REQUESTS ARE APPLICABLE FOR
28 INTERNATIONAL FLIGHTS ONLY.
29
30 SEAT SELECTION:
31 ---------------
32 1. CX SUPPORTS PARTIAL SEAT REQUEST.

Note C CC C: There has two kind of Participation Type in PRS :
1. Interactive PRS Interactive PRS Interactive PRS Interactive PRS Seat requests will be confirm by airline before End Transaction
2. Non Interactive PRS Non Interactive PRS Non Interactive PRS Non Interactive PRS Seat requests are processed via standard teletype messages
and response will be received after End Transaction only.

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PNR sample: PNR sample: PNR sample: PNR sample:

1.1CHAN/TAI MAN MR
1 CX 504J 10JUN 6 HKGNRT HK1 0910 1425 /DCCX*H5GKK /E
2 CX 505J 15JUN 4 NRTHKG HK1 1830 2205 /DCCX*H5GKK /E

Whiz mode function. Point & click the selected class code to display seat map.

e.g. - seat map on CXs business class of 744 equipment
AUTH- 744
0 - HKG 1 - NRT
NO SMOKING-HKGNRT
A C D E G H K
W11 . . * B *U * B *U . 11W
W12 / . * * . * . 12W
W14 / / / / / / / 14W
A C D E G H K
80 *JU .J 80
81 *JU *JU .J .J 81
82 .J .J .J .J 82
83 .J .J .J .J 83
86 .J .J *JU .J 86
87 *J *J .J *J 87
88 *J *J *J *J 88
A C D E G H K

AVAIL NO SMK: * BLOCK : / LEAST PREF: U BULKHEAD: BHD
AVAIL SMKING: - PREMIUM: Q UPPER DECK: J EXIT ROW: X
SEAT TAKEN : . WING: W LAVATORY: LAV GALLEY: GAL
PREF ACCESS LAV: PAL DOOR: DOR SCREEN: SCR CLOSET: CLS
PREF ACCESS : H BASSINET: B UMNR: M REARFACE:

MD MD MD MD - move down to display more seat assignment on interactive interactive interactive interactive PRS
MD MD MD MD - move down to display more seat assignment on non non non non- -- -interactive interactive interactive interactive PRS

Pre Pre Pre Pre- -- -Reserved Seat Entries Reserved Seat Entries Reserved Seat Entries Reserved Seat Entries

Some carriers allow the travel agent to access the specific flight seat map and reserve the passengers desired
seat numbers.

4G 4G 4G 4G1/15AB - reserve seat no. 15A & 15B for PNR segment 1

4G 4G 4G 4G2/10J12J13J - reserve multi-seats nos. for segment 2

*B *B *B *B - display seat boarding pass field

Sample of seats/boarding pass field:

SEATS/BOARDING PASS
1 CX 504J 10JUN HKGNRT KK 81A N 1.1 CHAN/TAI MAN MR

Segment no. Segment no. Segment no. Segment no.

Note: Note: Note: Note: Some airlines may need to specific the zone indicator when display seat map
e.g. Malaysia Airlines (MH).
Entry : 4G1*- -- -AN AN AN AN (- -- -AN AN AN AN = all non-smoking), - -- -AS AS AS AS=all smoking, - -- -AC AC AC AC=all cabin)

Delete seat/boarding Pass field Delete seat/boarding Pass field Delete seat/boarding Pass field Delete seat/boarding Pass field
4G 4G 4G 4GX1 - cancel all reserved seat for segment 1
4 44 4G GG GX3/15A - cancel reserved seat no. 15A for PNR segment 3
4G 4G 4G 4GXALL - cancel all reserved seat

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REMARKS REMARKS REMARKS REMARKS
The Remarks field can be used to store information for internal reference only. The information in the Remarks
field will not be sent to the airlines.

G GG General Remarks eneral Remarks eneral Remarks eneral Remarks
5 55 5PAX HOLDING USA VISA - General Remarks will file in PNR

History Remarks History Remarks History Remarks History Remarks
5H 5H 5H 5H- -- -INFM PAX FULL PAY ON 10JUL09 - History Remarks will file in PNR history

I II Itinerary Remarks tinerary Remarks tinerary Remarks tinerary Remarks
5 55 5S SS S0 FREE TEXT - Header Remark Header Remark Header Remark Header Remark line print prior to segment 1
spacing

5 55 5S SS S3 FREE TEXT - Associate Remark Associate Remark Associate Remark Associate Remark print after segment 3
segment no.

5 55 5FREE TEXT - Footer Remark Footer Remark Footer Remark Footer Remark line print after the last segment

Note: Use the entry *P5 *P5 *P5 *P5 to display remarks field only

Delete or Modify Remarks Field Delete or Modify Remarks Field Delete or Modify Remarks Field Delete or Modify Remarks Field
52 Delete remarks item 2
53-5 Delete remarks from item 3 to 5
54,6 Delete remarks item 4 and 6
51 NEW DATA Modify general remarks item 1
53 H HH H- -- -NEW DATA Modify history remarks item 3
56 FREE TEXT Modify footer remark line

Free Text
Free Text

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INTRODUCTION TO TOTA INTRODUCTION TO TOTA INTRODUCTION TO TOTA INTRODUCTION TO TOTAL ACCESS L ACCESS L ACCESS L ACCESS

The code appended at the end of each flight segment in the city pair availability or schedule timetable display is
called Total Access tag code. Each tag code represents the booking level of participation among airlines in
Abacus system. It is extremely important that you understand the differences between these levels of participation
because each level determines the proper way of selling a flight seat.

Direct Connect Availability Direct Connect Availability Direct Connect Availability Direct Connect Availability - -- - DCA DCA DCA DCA

- High-speed link on availability and segment sell
- Interactive availability and segment sell
- Instant confirmation of reservations
- Return of airline record locator
- Segment sold via DCA tag is guaranteed by ABACUS and will shown /DCYY /DCYY /DCYY /DCYY (YY =carrier code)
at the right end of the segment

120JANHKGSIN
20JAN SUN HKG/Z8 SIN/0
1SQ 1 F4 P4 A4 Z0 C4 J4 HKGSIN 0800 1135 744 M 0 DCA /E
D4 S0 Y9 B0 M0 W0 Q0 N0 V0 E0 H9 L9 K9
2CX 717 J9 C9 D9 I9 Y9 B9 HKGSIN 0855 1225 777 B 0 DC /E
H9 K9 M9 L9 W0 V9 S9 N9 Q9 O9

Direct Connect Direct Connect Direct Connect Direct Connect Availability Availability Availability Availability

e.g. Referring to the above general availability display, Singapore Airlines (SQ SQ SQ SQ) participates in Abacus with DCA DCA DCA DCA
level, you can sell according from this availability display right a way.
Direct Connect Sell Direct Connect Sell Direct Connect Sell Direct Connect Sell - -- - DC DC DC DC

- High speed link on segment sell
- Interactive segment sell
- Instant confirmation of reservations
- Segment sold via DC tag is guaranteed by ABACUS and will shown /DCYY /DCYY /DCYY /DCYY (YY = carrier code)
at the right end of the segment

130SEPHKGTPE
30SEP SAT HKG/Z8 TPE/0

1 CI 602 C4 D4 Y7 B7 M7 Q7 HKGTPE 1025 1205 340 M 0 DC /E
H7 T7 K7 N7 L7 X7
2 BR 852 F2 C4 J4 Y7 K7 T7 HKGTPE 1110 1250 74E M/ 0 DC /E
S7 L7 B0 V0 U0 R0 H0

e.g. Referring to the above general availability display, China Airlines (CI CI CI CI) and Eva Airways (BR BR BR BR) participates in
Abacus with DC DC DC DC. The difference between DCA and DC is the number of seats shown in the DC DC DC DC general
availability display is through the normal speed link, this means the availability shown may not be as accurate as
it is in the DCA level, however, the moment you sell one seat, that seat is deducted from the airline system.
Direct Connect Direct Connect Direct Connect Direct Connect

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Direct Access + Answer Back Direct Access + Answer Back Direct Access + Answer Back Direct Access + Answer Back - -- - AT AT AT AT

- An airline participates on both Direct Access and Answer Back
- Goes in airline system and view the true availability
- Direct Access CPA will time out automatically after 2 minutes
- Segment sold via Direct Access CPA is guaranteed by ABACUS and will shown /TAYY /TAYY /TAYY /TAYY (YY = carrier code) at
the right end of the segment.

General availability display:

120JULWAWORD
20JUL FRI MNL/Z8 CEB/0
1PR 843 J7 C7 D3 N7 Y7 S7 MNLCEB 0500 0615 319 B/ 0 DC/E
L7 M7 Q7 H7 V7 B7 X7 K7 E7 T7 U7
2LO 1 C4 D4 Z4 Y4 B4 M4 WAWORD 1210 1515 763 DO 0 AT
H4 Q4 G4 V4 W4 S4 E4 K4 T4 L4

E.g. E.g. E.g. E.g. Selling to the above general availability display, LOT POLISH AIRLINES (LO LO LO LO) participates in Abacus with AT AT AT AT.
This indicates that you should not sell the LO LO LO LO flight from this display. You need to access the LO LO LO LO system to
display the availability and sell the seat there. The LO LO LO LO will then send the airline record locator back to your
PNR through normal speed teletype transmission.

1 11 120JUL 20JUL 20JUL 20JULWAWORD WAWORD WAWORD WAWORD LO LO LO LO - display direct access in one single entry
1 11 1 * - display more availability in direct access CPA

e.g. Direct Access to Airlines True Availability: e.g. Direct Access to Airlines True Availability: e.g. Direct Access to Airlines True Availability: e.g. Direct Access to Airlines True Availability:

120JULWAWORDLO
20JUL FRI MNL/Z8 CEB/0
LO RESPONSE
13LO 1 C9 D9 Z9 Y9 B9 M9 WAWORD 1210 1515 763 0
E9 H9 K9 G9 Q9 T9 S9 X0 V9 W9 L9

e.g. Selling seat e.g. Selling seat e.g. Selling seat e.g. Selling seat

01Y13
1 LO 1Y 20JUL 5 WAWORD SS1 1210 1515 /TALO
SURNAME CHG NOT ALLOWED FOR LO-Y FARECLASS

Whiz mode function. Point & click to direct access to view LOs true availability.
Segment Tag
Direct Access & Answer Direct Access & Answer Direct Access & Answer Direct Access & Answer Back Back Back Back
Segment sequence starting from line 13 13 13 13
This line indicates you have accessed LO system

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Answer Back Answer Back Answer Back Answer Back - -- - AB AB AB AB
- Return of airlines record locator

The segment sold from the general availability under AB AB AB AB tag are NOT guaranteed NOT guaranteed NOT guaranteed NOT guaranteed and will shown /ABYY /ABYY /ABYY /ABYY (YY =
carrier code) at the right end of the segment. The airline with AB tag code returns the record locator through the
normal speed teletype transmission. Therefore, when you are booking on both Answer Back (AB) Answer Back (AB) Answer Back (AB) Answer Back (AB) and Cohost Cohost Cohost Cohost
(No indicator in Availability or next to flight segment) (No indicator in Availability or next to flight segment) (No indicator in Availability or next to flight segment) (No indicator in Availability or next to flight segment) participating carriers, we suggest you follow the steps
provided below:

Referring to the availability shown below,
AIR PHILIPPINES (2P) participates in Answerback (AB) Answerback (AB) Answerback (AB) Answerback (AB) level and FRONTIER AIRLINES (F9) is in Cohost level Cohost level Cohost level Cohost level.
123JUNILOMNL
23JUN TUE ILO/Z8 MNL/0
12P 990 N4 Y4 S4 Q4 V4 B4 ILOMNL 1420 1525 737 0 AB
X4 K4 E4 T4 U4 M4 L4
2PR 142 J7 C4 D4 I4 Z4 N7 ILOMNL 1120 1235 320 S/ 0 DC/E
Y7 S7 L7 M7 Q7 H7 V7 B7 X7 K7 E7 T7 U7 W7
3PR 144 J4 C4 D4 I4 Z4 N4 ILOMNL 1740 1855 319 S/ 0 DC/E
Y7 S7 L7 M7 Q7 H7 V7 B7 X7 K7 E7 T7 U7 W7

129MAYSEADEN
29MAY SUN SEA/PDT DEN/MDT1
1 F9 136 D4 E4 U4 L4 V4 H4 SEADEN 0625 0955 319 0
B4 N0 Y4 K4 S4 M4 Q4 T4 G4 W4 R4 A4 Z4
2 UA 418 F9 Y9 B9 M9 H9 E9 SEADEN 0745 1121 752 B/ 0 DCA/E
U9 Q9 V9 W9 S9 T9 K9 L9 G0 A9

SELLING SINGLE SECTOR AIR SEGMENTS (FOR AB & COHOST LEVEL ON SELLING SINGLE SECTOR AIR SEGMENTS (FOR AB & COHOST LEVEL ON SELLING SINGLE SECTOR AIR SEGMENTS (FOR AB & COHOST LEVEL ON SELLING SINGLE SECTOR AIR SEGMENTS (FOR AB & COHOST LEVEL ONLY) LY) LY) LY)

In order to ensure these airlines received the selling message. We recommend that agent to sell the segment with
-DS- action code and change to -NN- before end transaction.

Step 1 115JUNPHX EWR - Retrieve availability display

Step 2 01Y3DS DS DS DS - Use DS DS DS DS status to sell the flight if no guarantee indicators
(AB / COHOST) has found in City Pair Availability display

Step 3 .1NN NN NN NN - Change segment status to NN NN NN NN (where 1 is the segment no.)

Step 4 ER - End Transaction and redisplay the PNR

SUMMARY OF TOTAL ACCESS SUMMARY OF TOTAL ACCESS SUMMARY OF TOTAL ACCESS SUMMARY OF TOTAL ACCESS
Level

Characteristic

DCA DCA DCA DCA

DC DC DC DC

AT AT AT AT

AB AB AB AB

Co Co Co Co- -- -host host host host
Instant Confirmation
- -
Direct Access Availability
-
Airline RLOC Return
- - - -
Segment Tag
/DCYY /DCYY /TAYY /ABYY
Guaranteed by Abacus
- - -
No indicator is Cohost level No indicator is Cohost level No indicator is Cohost level No indicator is Cohost level
Answer Back Answer Back Answer Back Answer Back

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PRINTING FUNCTIONS PRINTING FUNCTIONS PRINTING FUNCTIONS PRINTING FUNCTIONS
I II Itinerary Printing tinerary Printing tinerary Printing tinerary Printing

I II Itinerary Printing (For optional language, email or fax functions) tinerary Printing (For optional language, email or fax functions) tinerary Printing (For optional language, email or fax functions) tinerary Printing (For optional language, email or fax functions)

Entries Entries Entries Entries

*QELIOS *QELIOS *QELIOS *QELIOS Retrieve PNR by RLOC

ITIN ITIN ITIN ITIN Print the itinerary

ITIN ITIN ITIN ITINN1.1 N1.1 N1.1 N1.1- -- -3.1 3.1 3.1 3.1S2/5 S2/5 S2/5 S2/5- -- -8 88 8 Print the itinerary by name and segment select

Print an itinerary Print an itinerary Print an itinerary Print an itinerary

Entry : ITIN ITIN ITIN ITIN

Response:

You may add any free text on ITIN itinerary, please be aware that these information will not
reflect in PNR.
Select language (default as English)
Print
Fax
Save to File
Email Itinerary

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Sample of Abacus Itinerary:

Airline record locator Airline record locator Airline record locator Airline record locator
and reservation and reservation and reservation and reservation
telephone no. telephone no. telephone no. telephone no. are are are are
shown shown shown shown automatically automatically automatically automatically. . . .

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PNR CREATION II PNR CREATION II PNR CREATION II PNR CREATION III II I ( (( (O OO OPTIONAL FIELDS) PTIONAL FIELDS) PTIONAL FIELDS) PTIONAL FIELDS)

The optional fields are created when there are special service required the passengers or additional information
to be sent to the airlines.

A AA Advanced P PP Passenger I II Information S SS System (APIS) 3 33 3
P PP Passport N NN Number 3 33 3
F FF Form o oo of Id Id Id Identification (FOID) 3 33 3
R RR Retail/ W / W / W / Wholesale Agent Ticket Issuance 5WT 5WT 5WT 5WT
T TT Ticket Revalidation / T / T / T / Ticket Number Reporting (Paper)
D DD Divide PNR

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ADVANCED PASSENGER I ADVANCED PASSENGER I ADVANCED PASSENGER I ADVANCED PASSENGER INFORMATION (APIS) NFORMATION (APIS) NFORMATION (APIS) NFORMATION (APIS)
U.S. and Canadian Government requires airlines to obtain Passport / Visa information and destination /
residential address from passengers who are traveling to the United States / Canada.
Please note that some airlines may request you in sending the information in other format, e.g. OTHS, PSPT etc.

List of participating carrier: Y/AAI/PDT/P60 & Y/AAI/PDT/P61 List of participating carrier: Y/AAI/PDT/P60 & Y/AAI/PDT/P61 List of participating carrier: Y/AAI/PDT/P60 & Y/AAI/PDT/P61 List of participating carrier: Y/AAI/PDT/P60 & Y/AAI/PDT/P61

Go to A Menu Mask A Menu Mask A Menu Mask A Menu Mask , ,, ,click folder,
Example of APIS mask Example of APIS mask Example of APIS mask Example of APIS mask

Note:
C Passenger Select passenger if PNR contains more than 1 passenger as APIS should be input
individually.
C Segment Click ALL or select segment.
C Document Type Select document type e.g. passport.
C Gender Select Male or Female
C Destination US passenger require passport, address & visa information
Canada require passenger passport only
C CC C
C CC C
C CC C
C CC C
DOCS
DOCA
C CC C
DOCO

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FOID FOID FOID FOID
For E-Ticket issuance, some of the airlines will need passenger FOID (Form of Identification) to advise carrier on
which travel document the passenger will present for check in.

To report FOID, click A MENU MASK A MENU MASK A MENU MASK A MENU MASK- -- -> > > > - -- -> > > >

Then fill in the information as below,

Airline that you
report to
Document number Name select
Accepted FOID Carriers remarks

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RETAIL/WHOLESALE AGE RETAIL/WHOLESALE AGE RETAIL/WHOLESALE AGE RETAIL/WHOLESALE AGENT TICKET ISSUANCE NT TICKET ISSUANCE NT TICKET ISSUANCE NT TICKET ISSUANCE

Retail Agent Retail Agent Retail Agent Retail Agent

To Turn ON the PNR Viewership Function to Wholesale Agent for Ticketing To Turn ON the PNR Viewership Function to Wholesale Agent for Ticketing To Turn ON the PNR Viewership Function to Wholesale Agent for Ticketing To Turn ON the PNR Viewership Function to Wholesale Agent for Ticketing

Retail agent may release particular PNR to wholesale agent for ticket purpose by following steps:

Step 1: *1BRLOC -display PNR

Step 2: 5WT 5WT 5WT 5WT- -- -H3H8/ON ON ON ON -Switch on PNR viewership to wholesaler
(where H3H8 = wholesale PCC)

Step 3: ER -end transaction of the PNR

Only passenger name, itinerary, ticket field and agency first phone field will be display by the wholesaler.

To Turn OFF the PNR Viewership To Turn OFF the PNR Viewership To Turn OFF the PNR Viewership To Turn OFF the PNR Viewership Function Function Function Function

Step 1: *1BRLOC -display PNR

Step 2: 5WT 5WT 5WT 5WT- -- -H3H8/OFF OFF OFF OFF -switch off PNR viewership from wholesaler

Step 3: ER -end transaction of the PNR

Retail agent may switch off PNR viewership function from wholesaler after ticket issuance.
Retail agent may release the PNR to only one agent at the same time. Turn Off the PNR viewership function
by 5WT-PCC/OFF is required before you need to release for another agent again.

Wholesale Agent Wholesale Agent Wholesale Agent Wholesale Agent

Retrieve the given record locator
Issue the ticket accordingly
Retail agent will not be able to display the net fare being inputted by ticketing agent during ticket issuance.

Notes:
- An OPEN segment may add by wholesale agent. However, retail agent can only do cancellation of the open
segment.

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TICK TICK TICK TICKET ET ET ET REVALIDATION REVALIDATION REVALIDATION REVALIDATION

Once ticket has been issued though Abacus, an E-ticket record will be created and all ticket data number will be
reported to airline system automatically. But when passenger made changes to their journey, you are required to
report ticket data to airline again, that is what we called - Revalidation Revalidation Revalidation Revalidation. As different airline have their own
revalidation policy, so please check before you process for your clients.

To check the revalidation method with different carriers, you may access to

A MENU Mask A MENU Mask A MENU Mask A MENU Mask , folder,

Choose the carrier code that you want to revalidate then click SEARCH

When the specific carrier E-ticket reference shown, you may find the revalidation policy under
Auto Auto Auto Auto Rev Rev Rev Revalidation alidation alidation alidation column. Then you can follow the mentioned steps to revalidate the E-Ticket for the
passenger.

Paper Ticket Number Reporting Paper Ticket Number Reporting Paper Ticket Number Reporting Paper Ticket Number Reporting

Youre required to report ticket number to airline manually when your client is holding a paper ticket. You may
follow the instruction below on ticket number reporting:
After ticket number reported, this information will reflect under general facts. You may enter *P3 *P3 *P3 *P3 to retrieve.

Manual Ticket Number Reporting Manual Ticket Number Reporting Manual Ticket Number Reporting Manual Ticket Number Reporting

7T 7T 7T 7T- -- -TK TK TK TK1605555666888N NN N1.1 Report ticket number to all segment(s) for passenger 1.1
7T 7T 7T 7T- -- -TK TK TK TK0125555666222 22 22 22- -- -23 23 23 23N2.1 Report a conjunction ticket number to all segments
7T 7T 7T 7T- -- -TK TK TK TK1605555666111S SS S3,4N NN N2.1
Report ticket number with segment selection
(e.g. segment 3 &4 ) for passenger 2.1

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DIVIDE PNR (Y/MKT/ DIVIDE PNR (Y/MKT/ DIVIDE PNR (Y/MKT/ DIVIDE PNR (Y/MKT/HK1/P16) HK1/P16) HK1/P16) HK1/P16)
All passengers in a PNR must share the same itinerary.

If one or more passenger in the PNR want to change their itinerary change their itinerary change their itinerary change their itinerary or cancel the trip cancel the trip cancel the trip cancel the trip resulting in a different
itineray from the remaining members in the party. The original record must be split into two PNRs, please follow
the steps provided below for proper procedure for division.

STEPS TO DIVIDE PNR STEPS TO DIVIDE PNR STEPS TO DIVIDE PNR STEPS TO DIVIDE PNR

1. *RLOC *RLOC *RLOC *RLOC - Display a PNR

2. D2 D2 D2 D2.1 .1 .1 .1 - Divide passenger name item 2 from original PNR
or
D DD D2.1 2.1 2.1 2.1# ## #4.1 4.1 4.1 4.1 - Divide passenger name item 2.1 and 4.1 from original PNR

3. 6 66 6MARY - Enter RECEIVED FROM field

4. F FF F - File new PNR

5. ER ER ER ER - End Transaction

All the divided information (e.g. new RLOC) will store in the PNR All the divided information (e.g. new RLOC) will store in the PNR All the divided information (e.g. new RLOC) will store in the PNR All the divided information (e.g. new RLOC) will store in the PNR s remarks field ( s remarks field ( s remarks field ( s remarks field (# ## #P5) P5) P5) P5) in both of the PNRs. in both of the PNRs. in both of the PNRs. in both of the PNRs.

After divide successfu After divide successfu After divide successfu After divide successfully, you may modify the flight lly, you may modify the flight lly, you may modify the flight lly, you may modify the flight information information information information or cancel the booking depend on or cancel the booking depend on or cancel the booking depend on or cancel the booking depend on p pp passenger assenger assenger assenger
request. request. request. request.

Note Note Note Note:

1) Please DO NOT DO NOT DO NOT DO NOT modifies the PNR during divide transaction (above step 1-5).
2) Please modify the divided PNR when NEW AIRLINES RLOC NEW AIRLINES RLOC NEW AIRLINES RLOC NEW AIRLINES RLOC has returned no matter passenger want to
change the itinerary or cancel the trip.
3) If a PNR contain hotel booking, the hotel segment will remain in original PNR.

After Divided the PNR, 2 actions you will take After Divided the PNR, 2 actions you will take After Divided the PNR, 2 actions you will take After Divided the PNR, 2 actions you will take
Change the itinerary or travel date Change the itinerary or travel date Change the itinerary or travel date Change the itinerary or travel date Will not travel Will not travel Will not travel Will not travel
#New Abacus RLOC #New Abacus RLOC
Modify PNR Cancel all Segment(s) Entry XI XI XI XI
6 66 6Receive From 6 66 6Receive From
ER ER ER ER ER ER ER ER

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Confirmed CX returned a
new CX RLOC for the
Original RLOC remains
an Old CX RLOC.
Divided PNR Sample Divided PNR Sample Divided PNR Sample Divided PNR Sample

The Original PNR

MYFFRV
1.1CHANWONG/MARY MRS 2.1CHAN/ESTHER MISS*C10
1 CX 713Y 09FEB 2 HKGBKK HK2 0855 1035 /DCCX*K7DTS /E
2 CX 700Y 19FEB 5 BKKHKG HK2 0820 1210 /DCCX*K7DTS /E
TKT/TIME LIMIT
1.TAW/
PHONES
1.HKG BIG TRAVEL 28988998 MARY
REMARKS
1.DIVIDED/H3H8*AML 0210/05JUL07 ICPXFZ
2.H-SPLIT TO/021010/05JAN09 ICPXFZ 03/03 02/02 CHANWONG/MARY
RECEIVED FROM - M
H3H8.H3D8*AML 0206/05JUL08 MYFFRV H

The Divided PNR

ICPXFZ
1.1CHAN/TAI MAN MR
1 CX 713Y 09OCT 2 HKGBKK HK1 0855 1035 /DCCX*K9TZ8 /E
2 CX 700Y 19OCT 5 BKKHKG HK1 0820 1210 /DCCX*K9TZ8 /E
TKT/TIME LIMIT
1.TAW/
PHONES
REMARKS
1.DIVIDED/H3H8*AML 0210/05JUL07 MYFFRV
2.H-SPLIT FR/021010/05JAN09 MYFFRV 03/03 01/01 CHAN/TAI MAN M
RECEIVED FROM - M
H3H8.H3D8*AML 0206/05JUL08 ICPXFZ H

When airline returned a different RLOC for the divided PNR, you can When airline returned a different RLOC for the divided PNR, you can When airline returned a different RLOC for the divided PNR, you can When airline returned a different RLOC for the divided PNR, you can modify the PNR or cancel the PNR modify the PNR or cancel the PNR modify the PNR or cancel the PNR modify the PNR or cancel the PNR
depend on passenger request. depend on passenger request. depend on passenger request. depend on passenger request.

Recorded split to new RLOC ICPXFZ.
Split time 02:1010 TUL Time
Split Date 05JAN09
03/03 Original PNR
holding 3 passengers.

02/02 This PNR holiding 2 passengers
The first passenger name holding
in this PNR. Maximum display 14
characters
New Rloc for
Mr.Chan
Recorded split from original
Rloc is MYFFRV.
Split time 02:1010 TUL
Split date 05JAN09
03/03 Original PNR holding 3
passengers.

01/01 divided 1 passenger in this PNR
The passenger name holding
in this PNR
Maximum display 14
characters

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HOST MISCELLANEOUS E HOST MISCELLANEOUS E HOST MISCELLANEOUS E HOST MISCELLANEOUS ENTRIES NTRIES NTRIES NTRIES
M MM Minimum Connecting Time inimum Connecting Time inimum Connecting Time inimum Connecting Time

Abacus considers the minimum connecting times when flight availability is displayed. This will assist you to
determine the minimum connecting time allowed at a specific airport.

Auto Connecting Time Check Auto Connecting Time Check Auto Connecting Time Check Auto Connecting Time Check
A minimum connecting check is automatically made on the air segments in your PNRs itinerary upon end
transaction.

Sample of PNR:

1.1CHAN/TAI MAN MR
1 CI 651Y 23MAY 1 HKGKUL GK1 1640 2025 /E
2 MH 50Y 23MAY 1 KULBKI GK1 2115 2350
TKT/TIME LIMIT
1.TAW07MAY/
PHONES
RECEIVED FROM - TRNG
H3D8.H3D8*AEE 0057/26OCT04
ER

MIN CONNX TIME SEG 01 AT KUL 1.00 C

Note C If the itinerary does not successfully pass the minimum connecting time check, an edit
message will display. A second end transaction can be performed, however, the itinerary
should be reviewed to avoid potential problems for your customer.

Manual Connecting Time check in PNR Entry : VCT VCT VCT VCT#


T*CT T*CT T*CT T*CT- -- -(city /airport code)

e.g. T*CT T*CT T*CT T*CT- -- -LHR - display the minimum connecting times at LHR

Response:
D=Domestic, I=International

STANDARD.D/D...D/I...I/D...I/I.
ONLINE .20 1.00 1.00 1.00
OFFLINE .20 1.00 1.00 1.00

Online=Flight connection with same carrier
Offline=Flight connection with different carrier

e.g. Minimum Connecting Time at LHR from domestic to international routing by same carrier is 1 hour.

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T TT TIME IME IME IME D DD DISPLAY ISPLAY ISPLAY ISPLAY

T TT T ET ET ET ET(one city code)/ // /(other city code)

e.g. T T T T ET ET ET ETHKG/ // /TYO - -- - display time difference between HKG and TYO

Response

T TT T ET ET ET ET(time)(one city code)/ // /(other city code)

e.g. T T T T ET ET ET ET1408 1408 1408 1408TUL/HKG - display HKG time based on TUL time 1408

Response

T* T* T* T* (city code)

e.g. T* T* T* T*SYD - display the local time of SYD

Response

TYO IS PLUS 1 HR
HKG 0308 1
* 1428 17JUL
TYO is one hour ahead HKG
1 = Denotes next days date

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ACTION/ADVICE/STATUS ACTION/ADVICE/STATUS ACTION/ADVICE/STATUS ACTION/ADVICE/STATUS CODES CODES CODES CODES
The Action, Advice codes and Status is used to indicate a flight and a service status.
Action Codes Action Codes Action Codes Action Codes
The Action codes Action codes Action codes Action codes are used by A AA Agents gents gents gents when selling, cancelling or changing segment status in PNR.

Some commonly used Action codes

NN NN NN NN - Requesting segment, need carriers reply
SS SS SS SS - Sold according to status. (Confirmed)
L LL LL LL L - Waiting list
DS DS DS DS - Desires segment - used on connection flights following a waitlisted segment or for OPEN
segment
GK GK GK GK - Confirmed memo seg used for ticketing or itinerary printing purpose. No msg. transmitted*
GL GL GL GL - Wait listed memo seg used for ticketing or itinerary printing purpose. No msg. transmitted*

*Note: GK and GL will have message transmitted to PSN PSN PSN PSN carriers. (Details refer to Y/MKT/HK1/P30 Y/MKT/HK1/P30 Y/MKT/HK1/P30 Y/MKT/HK1/P30)

Advice Codes Advice Codes Advice Codes Advice Codes
The Advice codes Advice codes Advice codes Advice codes are used by Airlines Airlines Airlines Airlines to reply for a flight segment or a service request.

Some commonly used Advice codes

KK KK KK KK - Confirming
KL KL KL KL - Confirming from waiting list
UU UU UU UU - Unable to confirm, have wait listed
US US US US - Unable to accept sale, have wait listed
UC UC UC UC - Unable to accept request, have NOT wait listed
NO NO NO NO - No action taken
HX HX HX HX - Flight segment has been cancelled in airlines system
UN UN UN UN - Unable, flight does not operate
TK TK TK TK - Confirming with timing changed
TL TL TL TL - Wait listing with timing changed
Action / Advice / Status Codes Handling Process Action / Advice / Status Codes Handling Process Action / Advice / Status Codes Handling Process Action / Advice / Status Codes Handling Process

ACTION HOLDING CODE
IN PNR AFTER ER
AIRLINE REPLY
CODE
UPDATE STATUS
CODE
AFTER EWR
SS HK TK HK
LL HL KL HK
NN PN UU
EWR EWR EWR EWR
HL

Segment Update Segment Update Segment Update Segment Update

.2RR Update segment 2 to RR status for reconfirmation (if carrier not accept, prompt RR NOT
ALLOWED CONTACT CARRIER DIRECTLY will appear.) please refer Y/AAI/PDT/P24
for details
.1E Update E-ticket indicator for segment no.1

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A notification line for reminding you to check the specific item in the PNR
QUEUE QUEUE QUEUE QUEUE
A queue is a collection of passenger name record (PNR) or messages. The Abacus queue system is similar to file
cabinet concept. Each queue type representing one file box. Abacus places automatically PNR on queue based
on the action required. In addition, an agent can manually place PNR or message on specific queue type of own
office or branch office or airline office for taking follow up action.

Queue Types Queue Types Queue Types Queue Types

There are two major queue types: Message and PNR queues. Message and PNR queues. Message and PNR queues. Message and PNR queues.
Message Queue is identified by an alphabet letter.
PNR queue is identified by a numeric character.
The PNR queue types range from 0 to 511.
0 to 49 are system default PNR queues. 0 to 49 are system default PNR queues. 0 to 49 are system default PNR queues. 0 to 49 are system default PNR queues.
50 to 511 queue types can be 50 to 511 queue types can be 50 to 511 queue types can be 50 to 511 queue types can be used by an agent according to its own office requirement. used by an agent according to its own office requirement. used by an agent according to its own office requirement. used by an agent according to its own office requirement.

Queue Count Queue Count Queue Count Queue Count

QC/ QC/ QC/ QC/ - display queue count of own PCC

QC/ QC/ QC/ QC/- -- - - display queue count of own PCC with queue name

QC/ QC/ QC/ QC/9 - display queue count of specific queue type

QC/9 QC/9 QC/9 QC/9SI-AFY - display queue count by agent SIGN-IN initial

You may refer to F*SNITUO for more information on system queue name.

Queue Access Queue Access Queue Access Queue Access

Q/ Q/ Q/ Q/9 - access Q9

Q/ Q/ Q/ Q/9SI SI SI SI- -- -AFY AFY AFY AFY - access Q9 by agent SIGN-IN initial

e.g. e.g. e.g. e.g. Q/9

Response: Response: Response: Response:
007 TICKETING ARRANGEMENT
1.1LEE/JENNY MS
1 UA 806Y 09MAY 4 HKGSFO HK1 1145 0840 /DCUA*N6THKS /E
2 UA 805Y 14MAY 2 SFOHKG HK1 1340 1825 15MAY 3 /DCUA*N6THKS /E
TKT/TIME LIMIT
1.TAW25FEB/
PHONES
1.HKG ABACUS TRAVEL 29603456 MARY

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Working on Queue Entries Working on Queue Entries Working on Queue Entries Working on Queue Entries

Working on Queue Working on Queue Working on Queue Working on Queue

I II I - ignore PNR and place it back on queue

E EE E - -- - end transaction and remove from queue

E EE ER RR R - end transaction and redisplay PNR

QR QR QR QR - remove current PNR from queue

Exit Queue Exit Queue Exit Queue Exit Queue

QXI QXI QXI QXI - ignore PNR, place it back on queue and exit queue

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AUSTRALIAN ELECTRONI AUSTRALIAN ELECTRONI AUSTRALIAN ELECTRONI AUSTRALIAN ELECTRONIC TRAVEL AUTHORITY C TRAVEL AUTHORITY C TRAVEL AUTHORITY C TRAVEL AUTHORITY
You are able to obtain instant authorization for an Australian visa for your clients using the Electronic Travel
Authority System (ETAS). This system eliminates, in most cases, the need for a paper visa for tourism and
business travel to Australia. For details, you may refer to ETAS website:
http://www.immi.gov.au/managing-australias-borders/border-security/air/eta/manual/_pdfs/full_manual.pdf

ETA ETA ETA ETA - -- - Access to ETA Access to ETA Access to ETA Access to ETA

QU QU QU QUIT TT T - -- - Quit ETA system Quit ETA system Quit ETA system Quit ETA system

Apply ETA Apply ETA Apply ETA Apply ETA
T TT TIETAR ETAR ETAR ETAR - -- - Display visa application mask Display visa application mask Display visa application mask Display visa application mask
Use TAB key to fill next blanket Use TAB key to fill next blanket Use TAB key to fill next blanket Use TAB key to fill next blanket

TIETAA ETA APPLICATION
PASSPORT NUMBER <..............> FROM PASSPORT TITLE PAGE
NATIONALITY <...> 1-3 CHARACTER CODE
DATE OF BIRTH <.........> DDMONYYYY/--MONYYYY/-----YYYY
SEX <.> M/F
COUNTRY OF BIRTH <...> 1-3 CHARACTER CODE
EXPIRY DATE <.........> DDMONYYYY
FAMILY NAME <........................>FULL NAMES-NO TITLES
GIVEN NAMES <........................>SPACE BETWEEN NAMES
TYPE OF TRAVEL <..> V/BL/BS

You may refer to N*/ETAS COUNTRY CODES N*/ETAS COUNTRY CODES N*/ETAS COUNTRY CODES N*/ETAS COUNTRY CODES for more Nationality code (before ETA) .

A completed application mask will look like this:
TIETAA ETA APPLICATION
PASSPORT NUMBER <6612345678....> FROM PASSPORT TITLE PAGE
NATIONALITY <HKG> 1-3 CHARACTER CODE
DATE OF BIRTH <01APR1960> DDMONYYYY/--MONYYYY/-----YYYY
SEX <M> M/F
COUNTRY OF BIRTH <HKG> 1-3 CHARACTER CODE
EXPIRY DATE <20SEP2009> DDMONYYYY
FAMILY NAME <CHAN...................>FULL NAMES-NO TITLES
GIVEN NAMES <TAI MAN....................>SPACE BETWEEN NAMES
TYPE OF TRAVEL <V > V/BL/BS
Business long (Credit card is required to pay for visa charge)
Business short (no charge))
Visitor visa short (no charge)

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Complete the 1
st
screen and press enter, the ETA system will prompt the 2
nd
screen TIETAG for you to input the
Passport Data, which contents (issuing state, date of issue and issuing authority/place of issue).

For HK SAR, please use For HK SAR, please use For HK SAR, please use For HK SAR, please use CHN CHN CHN CHN
For BNO, please use For BNO, please use For BNO, please use For BNO, please use GBR GBR GBR GBR

TIETAG ETA APPLICATION
PASSPORT ISSUE DETAILS
ISSUING STATE <CHN>
DATE OF ISSUE <20SEP1999> DDMONYYYY
ISSUING AUTHORITY
<HK SAR.....................................................>

After hit enter at the end of the information of TIETAG, the existing screen 3 TIETAP will appear. Complete the
mask with enters the passport number, nationality at 2
nd
times to ensure these details are correct.

TIETAP ETA APPLICATION
RE-ENTER TO VALIDATE PASSPORT DETAILS
DETAILS MUST MATCH PREVIOUS SCREEN
PASSPORT NUMBER <..............> FROM PASSPORT
NATIONALITY <...> 1-3 CHARACTER
FAMILY NAME <........................>
FIRST GIVEN NAME <........................>
SECOND GIVEN NAME <........................>
OTHER GIVEN NAME/S/ <........................>

= Completion of the mask and press enter Completion of the mask and press enter Completion of the mask and press enter Completion of the mask and press enter

After the application mask has been sent, under normal circumstances, visa will be granted and the following is
the response sample. You can use screen print to obtain the hard copy.
Using the ETA enquiry function can always retrieve this visa confirmation: TIETAQ TIETAQ TIETAQ TIETAQ.

Visa confirmation response: Visa confirmation response: Visa confirmation response: Visa confirmation response:
ETA APPROVAL 16SEP03/1826
FAMILY NAME CHAN .............. AUSTRALIAN GOVT
GIVEN NAMES TAI MAN................
PASSPORT 6612345678..... GBN EXPIRY DATE 20MAY2009
DATE OF BIRTH 01APR1960 SEX M ARRIVAL DATE .........
ENTRY STATUS UD/976 ETA VISITOR /SHORT/........................
AUTHORITY TO ENTER AUSTRALIA VALID TO.............
16SEP2004.........................................
PERIOD OF STAY 03 MTHS............................
MULTIPLE ENTRY.....................EMPLOYMENT PROHIBITED.
ETA APPROVED.

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Enquire VISA Status Enquire VISA Status Enquire VISA Status Enquire VISA Status

T TT TIETAQ ETAQ ETAQ ETAQ - To check the current visa status.

TIETAE VISA ENQUIRY
PASSPORT NUMBER <..............> FROM PASSPORT TITLE PAGE
NATIONALITY <...> 1-3 CHARACTER CODE
DATE OF BIRTH <.........> DDMONYYYY/--MONYYYY/-----YYYY
SEX <.> M/F
FAMILY NAME <........................>
GIVEN NAMES <........................>
ARRIVAL DATE <.........> OPTIONAL-DDMON/DDMONYYYY

Fill in passengers details in the blankets and press enter. Fill in passengers details in the blankets and press enter. Fill in passengers details in the blankets and press enter. Fill in passengers details in the blankets and press enter.

TIETAE VISA ENQUIRY
PASSPORT NUMBER <613XXXXXX.....> FROM PASSPORT TITLE PAGE
NATIONALITY <GBN> 1-3 CHARACTER CODE
DATE OF BIRTH <20JANXXXX> DDMONYYYY/--MONYYYY/-----YYYY
SEX <M> M/F
FAMILY NAME <CHAN ...................>
GIVEN NAMES <TAK YEE ANDY............>
ARRIVAL DATE <.........> OPTIONAL-DDMON/DDMONYYYY

Response of visa status: Response of visa status: Response of visa status: Response of visa status:

TIETAV VISA STATUS 25FEB05/1151
FAMILY NAME CHAN.................... AUSTRALIAN GOVT
GIVEN NAMES TAK YEE ANDY............
PASSPORT 613XXXXXX..... GBN
DATE OF BIRTH 20JANXXXX SEX M ARRIVAL DATE .........
ENTRY STATUS UD/976 ETA VISITOR /SHORT/...................
AUTHORITY TO ENTER AUSTRALIA VALID TO........
23FEB2006....................................
PERIOD OF STAY 03 MTHS.......................
MULTIPLE ENTRY.........EMPLOYMENT PROHIBITED.
.............................................
OVERRIDE VISA/ETA ON DISPLAY <.> Y

Type Y for override the visa or press ESC to clear this screen Type Y for override the visa or press ESC to clear this screen Type Y for override the visa or press ESC to clear this screen Type Y for override the visa or press ESC to clear this screen

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Visa Application History Visa Application History Visa Application History Visa Application History
T TT TIETAH ETAH ETAH ETAH - To check visa application history.

1 23FEB/1733 APPLICATION
PAX: CHAN/TAK YEE ANDY/20JANXXXX/M
PPT: 613XXXXXX/GBN/08MAR2010
PAX: TAO/SIU WAI/21MAYXXXX/M
PPT: 612XXXXXX/GBR/24OCT2006
PAX: YAN/SIU YIN/16JULXXXX/F
PPT: 751XXXXXX/GBR/03JUN2014
PAX: LAM/WAI HUNG LAWRENCE/27JUNXXXX/M
PPT: 704XXXXXX/GBR/08DEC2013
TIETAH ACTION <.....> MUNNN/MDNNN/DN

Enter D1 in this blanket to display line no. 1s visa history.

Response:

TIETAV VISA STATUS 25FEB05/1205
FAMILY NAME CHAN.................... AUSTRALIAN GOVT
GIVEN NAMES TAK YEE ANDY............
PASSPORT 613XXXXXX..... GBN
DATE OF BIRTH 20JANXXXX SEX M ARRIVAL DATE .........
ENTRY STATUS UD/976 ETA VISITOR /SHORT/...................
AUTHORITY TO ENTER AUSTRALIA VALID TO........
23FEB2006....................................
PERIOD OF STAY 03 MTHS.......................
MULTIPLE ENTRY.........EMPLOYMENT PROHIBITED.
.............................................
REVERSE ERROR <.> Y

If you have detected an error in the application, type Y and enter to reverse the visa.

ETA FAQS ETA FAQS ETA FAQS ETA FAQS
1. How can an agent confirm that the Australian Consulate has granted an ETA to a client referred to the Consulate by an
agent?
A. You can use the enquiry function (TIETAQ) in ETAS to check for a current visa or ETA. The Consulate will response to an
ETA referral within 2 working days of its receipt (Mon-Fri). If received after 4pm will be treated as being received the
following working morning. The consulate does not send a written confirmation of ETAs granted to agents.

2. What is the next step if the ETA cannot be issued immediately?
A. ETA system will prompt and advise you to check back in 12 hours to confirm whether your application has been
successful. You can still use [ TIETAQ ] to check your application.

For enquires on ETAs, Tel: 25854139 Fax: 25854459 E-mail: etsa-hkng@dfat.gov.au

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PRINTING FUNCTIONS PRINTING FUNCTIONS PRINTING FUNCTIONS PRINTING FUNCTIONS
General Printing General Printing General Printing General Printing
The General printing enables the printing of queue items, reports, whole PNR and other information type
displays.

Designate Printer Designate Printer Designate Printer Designate Printer

PTR/ PTR/ PTR/ PTR/CCBBEB - designate hard-copy printer (where CCBBEB is printer address)

Slash is mandatory

Un Un Un Un- -- -designate printer designate printer designate printer designate printer

PTR/END PTR/END PTR/END PTR/END

Printing Entries Printing Entries Printing Entries Printing Entries
Entries Entries Entries Entries

*TKSIUO Retrieve PNR by RLOC Retrieve PNR by RLOC Retrieve PNR by RLOC Retrieve PNR by RLOC

PTR*A Print the PNR Print the PNR Print the PNR Print the PNR

PTR*N*I*P3*P6*P7*FF*P9*B Print the PNR by specific fields Print the PNR by specific fields Print the PNR by specific fields Print the PNR by specific fields

P PP Printer Status Control rinter Status Control rinter Status Control rinter Status Control
RL RL RL RL/6D6502STATUS STATUS STATUS STATUS - check the printer status where 6D6502 is the printer LNIATA

PSS - PRODEV HELD 00001 LMT MSGS ON QUEUE
POSITION FORM AND ENTER RL/CCBBEB
WILL RESTART WITH
-

RL RL RL RL/6D6502HOLD HOLD HOLD HOLD - place printer on hold

RL/ RL/ RL/ RL/6D6502 - to release printer

(Print Name, Itinerary, General Facts, Received from field & Rloc,
Ticket Field, Frequent Flyer, Phone Field & Seat Boarding Pass Field
Printer holding 1 message in print queue

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ELECTRONIC TICKET PA ELECTRONIC TICKET PA ELECTRONIC TICKET PA ELECTRONIC TICKET PAX ITINERARY RECEIPT X ITINERARY RECEIPT X ITINERARY RECEIPT X ITINERARY RECEIPT

This E-ticket Pax Itinerary Receipt Mask is an enhanced version for agents to print Abacus E-ticket
Itinerary in either English or Bilingual version. In spite of Abacus E-ticket Itinerary, this mask also
includes the standard ETPIR and ETPIR status preview.

Benefit Benefit Benefit Benefit and Feature and Feature and Feature and Feature

Abacus E-ticket Itinerary

Standard E-ticket Pax Itin Receipt
Language option
(English or Bilingual version)
-
Booking Agency address -
Code-share flight info. - -
Revalidation info. - -
[Save], [Print],[Email] function - -
Pre-reserved seat number - -
FQTV number - -
Airline Record Locator - -
Reservation Telephone
Number
-
Additional Remarks - -

The Step to use The Step to use The Step to use The Step to use ETKT Passenger Itinerary Receipt ETKT Passenger Itinerary Receipt ETKT Passenger Itinerary Receipt ETKT Passenger Itinerary Receipt (Whiz Version) (Whiz Version) (Whiz Version) (Whiz Version)
Step 1 Step 1 Step 1 Step 1 : Retrieve the PNR

Step 2 Step 2 Step 2 Step 2: Use A Menu Mask and click ETKT Pax Itinerary Receipt

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Step 3: Step 3: Step 3: Step 3: Select the language and click , we will then return the Bilingual Abacus E-
ticket Itin.

To preview the selected Abacus E-Ticket Itinerary.
(Choose either Eng (Choose either Eng (Choose either Eng (Choose either English or Bilingual Version) lish or Bilingual Version) lish or Bilingual Version) lish or Bilingual Version)

To preview the selected Standard E-Ticket Passenger Itinerary Receipt.

To preview the selected E-tickets fares information and ETR status, such as
OPEN OPEN OPEN OPEN, ,, , USED USED USED USED, ,, , VOID VOID VOID VOID, ,, , EXCH EXCH EXCH EXCH or RFND RFND RFND RFND

Exit the mask.

1.T-16OCT-H3D8*ABC

2. TE 1601234567890-AT CHAN/T H3D8*ABC 1742/29AUG*I

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Sample of Abacus E-ticket Itinerary

CX1002345678 / BA12598765
13300011
Agency Address
Flight info
Airline Reservation No.
Code share flight
Additional Information
CHAN/TAI MAN MR
160 1234567890
PPHK661234567
Thank you for booking with Abacus Travel.
Save ETPIR to computers
hard disk
Print or Fax the ETPIR
Send the ETPIR thru
E-mail

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Sample of Standard ETPIR

Thank You for booking with Abacus Travel

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Sample of ETPIR Status

ETR Status Code:

USED USED USED USED LIFTED/BOARDED VOID VOID VOID VOID - ETICKET VOIDED
EXCH EXCH EXCH EXCH EXCHANGED/REISSUED RFND RFND RFND RFND - REFUNDED
SUSP SUSP SUSP SUSP SUSPENDED BY CARRIER PRTD PRTD PRTD PRTD FLIGHT COUPONS PRINTED
CKIN CKIN CKIN CKIN CHECKED IN

(OPEN)
(OPEN)

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VIRTUALLYTHERE VIRTUALLYTHERE VIRTUALLYTHERE VIRTUALLYTHERE

Y YY Your Online Too our Online Too our Online Too our Online Tool for Better Customer Service l for Better Customer Service l for Better Customer Service l for Better Customer Service

Virtually There (VT) enables you to give your clients valuable real-time travel information via the Internet. Virtually
There literally is your customers personal travel domain. It provides easy access to their itineraries as well as
current destination information such as weather, maps, driving directions, shopping, restaurants and other
special events updates. They can access VT from anywhere in the world with updates instantly reflected when
changes are made to the itinerary.

How it works How it works How it works How it works

There are 2 methods that travelers can view their itinerary.
1. Send VT email notification
2. Access via www.virtuallythere.com/abacus

1. Send VT email notification 1. Send VT email notification 1. Send VT email notification 1. Send VT email notification

Simply collect the actual email address actual email address actual email address actual email address from your clients upon making a reservation and enter into ABACUS
PNRs PE field and enter EM EM EM EMR RR R. An email notification contains a hyperlink of their itinerary will then send to your
clients. Your clients do not need to type the ABACUS RLOC, last name and Pseudo Email code. Just click the
hyperlink to view the itinerary.

Examples to enter multiple passengers email address in Abacus PNR: Examples to enter multiple passengers email address in Abacus PNR: Examples to enter multiple passengers email address in Abacus PNR: Examples to enter multiple passengers email address in Abacus PNR:

1.1LIN/KELLY MS 2.1WONG/LOUIS MR
1 CX 163Y 30SEP 2 HKGMEL HK2 0920 2025 /DCCX*JK1MQ /E
2 CX 168Y 28OCT 2 MELHKG HK2 0120 0730 /DCCX*JK1MQ /E
TKT/TIME LIMIT
1.T-A
PHONES
1.HKG BIG TRAVEL 29801234 KEN
PASSENGER EMAIL DATA EXISTS *PE TO DISPLAY ALL
RECEIVED FROM - KEN
H3H8.H3H8*AAA 0522/30JAN09 PPTGII H

Passengers email address are : Passengers email address are : Passengers email address are : Passengers email address are :

a) kellylin@hotmail.com (Passenger requires email by English version English version English version English version)
b) louis_wong@gmail.com (Passenger requires email by Traditional Chinese version Traditional Chinese version Traditional Chinese version Traditional Chinese version)

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Step 1: Enter (a) passenger email address
PE PE PE PE KELLYLIN KELLYLIN KELLYLIN KELLYLIN@HOTMAIL.COM @HOTMAIL.COM @HOTMAIL.COM @HOTMAIL.COM TO/M TO/M TO/M TO/MS SS S KELLY LIN KELLY LIN KELLY LIN KELLY LIN

C C C C C

C PE = action code
C = Indicate the beginning of email address (mandatory)
C @ = At sign
C = Indicate the ending of email address (mandatory)
C TO = Attention to passenger name

Enter (b) passenger email address

PE PE PE PE LOUIS LOUIS LOUIS LOUIS-- -- -- --WONG@ WONG@ WONG@ WONG@G GG GMAIL.COM MAIL.COM MAIL.COM MAIL.COM TO/MR TO/MR TO/MR TO/MR LOUIS LOUIS LOUIS LOUIS WONG WONG WONG WONG H HH H

-- Represent the underscore _ Require Traditional Chinese

Step 2: Enter travel consultant reply email address

PE PE PE PE K KK KENCHOI ENCHOI ENCHOI ENCHOI@BIGTRAVEL.COM @BIGTRAVEL.COM @BIGTRAVEL.COM @BIGTRAVEL.COM FR/ FR/ FR/ FR/KEN CHOI KEN CHOI KEN CHOI KEN CHOI

Step 3: Enter RECEIVED FROM field
6KEN 6KEN 6KEN 6KEN

Step 4: End transaction, send email and re-display PNR
EM EM EM EMR RR R

Display PNR after input email

1.1LIN/KELLY MS 2.1WONG/LOUIS MR
1 CX 163Y 30SEP 2 HKGMEL HK2 0920 2025 /DCCX*JK1MQ /E
2 CX 168Y 28OCT 2 MELHKG HK2 0120 0730 /DCCX*JK1MQ /E
TKT/TIME LIMIT
1.T-A
PHONES
1.HKG BIG TRAVEL 29801234 KEN
PASSENGER EMAIL DATA EXISTS *PE TO DISPLAY ALL

EMAIL ADDRESS
1.LOUIS==WONG@GMAIL.COM (louis_wong@gmail.com)
TO/MR LOUIS WONGH
2.KELLYLIN@HOTMAIL.COM (kellylin@hotmail.com)
TO/MS KELLY LIN
3.KENCHOI@BIGTRAVEL.COM (kenchoi@bigtravel.com)
FR/KEN CHOI

Note: C Whiz mode function Point & Click to display email data in PNR

Delete Delete Delete Delete Email Address in PNR Email Address in PNR Email Address in PNR Email Address in PNR

PE PE PE PE3

C Simplified Chinese
H Traditional Chinese
J Japanese
K Korean
P Portuguese

C CC C

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Example of email receive by passenger Ms Lin

Click this hyperlink and view online
itinerary

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Online itinerary sample :

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Defaulted Travel agency name and email address (e.g. cs@bigtravel.com) in VT Configurator.

If NO travel agency email address stored in VT Configurator.

2. Access via home page (www.virtuallythere.com/abacus)

Traveler may enter Abacus Rloc and Last name in VT page for verification.

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PROG PROG PROG PROGRAMMING YOUR FUNCTIO RAMMING YOUR FUNCTIO RAMMING YOUR FUNCTIO RAMMING YOUR FUNCTION KEY N KEY N KEY N KEY

Click on Programmable Key icon which is located on right hand side of emulator.

You will then see the PF Key panel.

Click on the icon to affix the PF key panel .

To restore, click on the icon.

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How To Set How To Set How To Set How To Set Entries In A PF Key Entries In A PF Key Entries In A PF Key Entries In A PF Key: :: :
1) Click this icon to display the KEY CONFIGURATION -, then select key e.g. F1, F2 to set.
2) Click START RECORDING

3) After you click START RECORDING-, the following screen will be displayed (please take note the
emulator will show RECORDING), you can start to enter the entry in the blue screen. After you have
finished all the entries, please click this icon to stop record the entry.

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4) After you click this to stop recording, the Key Configuration- screen will display, you will have to label
this key then click SAVE - to save

PRINTER

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RESERVATION REMINDER RESERVATION REMINDER RESERVATION REMINDER RESERVATION REMINDER
Name field modification after PNR end transaction (ER) Name field modification after PNR end transaction (ER) Name field modification after PNR end transaction (ER) Name field modification after PNR end transaction (ER)
After PNR End Transaction, please refer to concerned airline for name change authorization, once authorization
is granted.

1) For Surname modification, please call Abacus Helpdesk.
2) For Given name modification, agent can modify through Abacus system without call Abacus
Helpdesk.

Please remember to cancel all pre-reserved seats whenever name change is performed.
(Except on BA, CI, CX, NH, UA, SQ)

Frequent Flyer number should be re-enter after name change.

Segment modification Segment modification Segment modification Segment modification

Case 1 Case 1 Case 1 Case 1 - To avoid PNR discrepancy, segment must be cancelled by date order.

Passenger want to cancel the segment 2 to 5, please cancel the segments in sequence.

ETGACR
1.1CHAN/WILLIAM MR
1 UA 838Y 09MAR 6 HKGNRT HK1 1015 1455 /DCUA*P6XMXQ
2 UA 890Y 09MAR 6 NRTLAX HK1 1630 0900 /DCUA*P6XMXQ
3 UA2004Y 12MAR 2 LAXSFO HK1 0600 0713 /DCUA*P6XMXQ
4 UA 28Y 15MAR 5 SFOJFK HK1 0700 1526 /DCUA*P6XMXQ
5 UA 801Y 18MAR 1 JFKNRT HK1 1050 1450 19MAR 2
/DCUA*P6XMXQ
6 UA 837Y 19MAR 2 NRTHKG HK1 1815 2215 /DCUA*P6XMXQ
TKT/TIME LIMIT
1.TAW01MAR/
PHONES
1.HKG ABC TRAVEL 29600000 MARY
H3D8.H3D8*APK 2055/03JUL01 ETGACR

Step 1: X XX X2 22 2- -- -5 55 5 - cancel top to bottom

Step 2: 6MARY 6MARY 6MARY 6MARY - enter received field

Step 3: ER ER ER ER - to end transaction

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Case 2 Case 2 Case 2 Case 2 Original PNR is waitlisted, now seat available, normally you will book the seat first then
end-transaction. However

BQMEHA
1.1CHEN/SAMMI MS
1 CX 713Y 09NOV 5 HKGBKK HL1 0855 1040 /DCCX*H2S9F /E
2 CX 713Y 09NOV 5 HKGBKK SS1 0855 1040 /DCCX /E
TKT/TIME LIMIT
1.TAW01NOV/
PHONES
1.HKG ABC TRAVEL 29600000 MARY
GENERAL FACTS
1.SSR ADTK 1B ADV TKT NBR TO CX BY 02NOV OR SUBJECT TO CANCEL
RECEIVED FROM - P
H3D8.H3D8*APK 0338/03JUL01 BQMEHA H

6MARY
ER
VERIFY SEGMENT DATE/TIME ORDER - MODIFY ITINERARY
VERIFY ORDER OF ITINERARY SEGMENTS - MODIFY OR END TRANSACTION
ER
SEGMENTS 01 AND 02 ARE DUPLICATES - PLEASE CANCEL

So, please cancel the waitlisted segment

Step 1: X1

Step 2: 6MARY

Step 3: ER

Warning Message Warning Message Warning Message Warning Message

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Case 3 Case 3 Case 3 Case 3 -Passengers requested VGML / CHML and input 3INFT for all segments. Also,
recorded input a FF number for segment 1

EUPDQY
1.1CHAN/TAI MAN MR 2.1 CHAN/SIU MING MSTR*C09 3.1 I/CHAN/JOHNNY MSTR*I15
1 CX 450Y 10AUG 3 HKGTPE HK2 1010 1155 SPM HRS /DCCX*K6RSE /E
2 CX 401Y 15AUG 1 TPEHKG HK2 1910 2050 SPM HRS /DCCX*K6RSE /E
TKT/TIME LIMIT
1.TAW01AUG/
PHONES
1.HKG BIG TRAVEL 29608888 BETTY
FREQUENT TRAVELER DATA EXISTS *FF TO DISPLAY ALL
GENERAL FACTS
1.SSR CHLD CX HK1/01JAN09
2.SSR INFT CX HK1 HKGTPE0450Y10AUG/CHAN/JOHNNY MSTR/15MTHS
3.SSR INFT CX HK1 TPEHKG0401Y15AUG/CHAN/JOHNNY MSTR/15MTHS
4.SSR ADTK 1B ADV TKT NBR TO CX BY 01AUG OR SUBJECT TO CANCEL
5.SSR VGML CX HK1 HKGTPE0450Y10AUG
6.SSR VGML CX HK1 TPEHKG0401Y15AUG
7.SSR CHML CX HK1 HKGTPE0450Y10AUG
8.SSR CHML CX HK1 TPEHKG0401Y15AUG
RECEIVED FROM - MR CHAN
H3H8.H3H8*AOC 2130/17FEB05 EUPDQY H B
*FF
FREQUENT TRAVELER
1.CX 1035892768 HK CX 1.1 CHAN/TAI MAN MR
CX 450Y 10AUG HKGTPE
*B
SEATS/BOARDING PASS
1 CX 450Y 10AUG HKGTPE KK 37A N 1.1 CHAN/TAI MAN MR
2 CX 401Y 15AUG TPEHKG KK 32A N 1.1 CHAN/TAI MAN MR

Now passengers want to change the flight and cancel the segment 1,all related
service will be deleted automatically.

Entry : X1 - Cancel Segment no. 1

Response:

X1 NXT REPLACES 1
* ET WILL RETURN PRS/BPI C

CThis line will be shown when PNR holding confirmed PRS. It means PRS will be released after End Transaction.

Input FF number by segment select
Requested vegetarian
meal and child meal
INFT Field

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PNR Sample after End Transaction PNR Sample after End Transaction PNR Sample after End Transaction PNR Sample after End Transaction
EUPDQY
1.1CHAN/TAI MAN MR 2.1 CHAN/SIU MING MSTR*C09 3.1 I/CHAN/JOHNNY MSTR*I15
1 CX 401Y 15AUG 1 TPEHKG HK2 1910 2050 SPM HRS /DCCX*K6RSE /E
TKT/TIME LIMIT
1.TAW01AUG/
PHONES
1.HKG BIG TRAVEL 29608888 BETTY
GENERAL FACTS
1.OSI YY CHD 09YRS
2.SSR INFT CX HK1 TPEHKG0401Y15AUG/CHAN/JOHNNY MSTR/15MTHS
3.SSR ADTK 1B ADV TKT NBR TO CX BY 01AUG OR SUBJECT TO CANCEL
- DEADLINE REVISED DUE BOOKING ADJUSTMENT
4.SSR VGML CX HK1 TPEHKG0401Y15AUG
5.SSR CHML CX HK1 TPEHKG0401Y15AUG
RECEIVED FROM - MR CHAN
H3H8.H3H8*AOC 2130/17FEB05 EUPDQY H B

*FF
NO PSGR DATA

*B
SEATS/BOARDING PASS
1 CX 401Y 15AUG TPEHKG KK 32A N 1.1 CHAN/TAI MAN MR

Please be reminded that after reserved a new flight for passenger, all related necessary service
must request again.

Case 4 Case 4 Case 4 Case 4 If no airline RLOC returns for the flight segment(s) whenever first creates PNR or add new
segment(s), please dont cancel and rebook.
It may be link process problem between Abacus and airline. Please check News@bacus News@bacus News@bacus News@bacus if
any update news or call Abacus Helpdesk call Abacus Helpdesk call Abacus Helpdesk call Abacus Helpdesk for the details.

Case 5 Case 5 Case 5 Case 5 For extend Ticketing D/L which set by Airline, please call the related airline directly.
Please dont cancel and rebook flight segment(s) to attempt extend the Ticketing D/L.

VGML & CHML has removed for segment HKGTPE
FF number has removed, as it is input by segment select
PRS released for segment HKGTPE
INFT has removed for segment HKGTPE

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