A Summer Training Project Report On

PARK PLAZA JODHPUR TRAINING & DEVELOPMENT Training Undertaken at

Submitted in partial fulfillment for the Award of degree of

Master of Business Administration

Submitted to: Prof. M.R. Baid Dean Department of Management Studies Submitted By: Soni Tyagi MBA Part IV

JIET School of Management (Affiliated to Rajasthan Technical University, Kota) JIET Universe, NH-65, Pali Road, Mogra, Jodhpur 2010-2012

CERTIFICATE OF PROJECT STUDY

This is to certify that Ms. Soni Tyagi student of MBA IV semester (Part II) 2010-11; has successfully conducted a project study entitled Training and Development at Hotel Park Plaza for the fulfillment of MBA degree. I have examined the project work and impressed with his ideas and suggestions. The work is according to University guidelines.

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Acknowledgement

I express my sincere thanks to my project guide Mr. Mahendra Daiya, Designation Assistant Professor . , Department of Management Studies, for guiding me right from the inception till the successful completion of the project. I sincerely acknowledge him / her for extending their valuable guidance, support for literature, critical reviews of project and the report and above all the moral support he / she had provided to me with all stages of this project. I would also like to thank the supporting staff of Administration Department, for their help and cooperation throughout our project.

Soni Tyagi

PREFACE
As a student of MBA (Master of Business Administration) one of the most reputed professional courses. The attractive feature of the MBA is that along with theory we also get to have the exposure of the practical environment. Success of an organization depends to an extent upon its people. The employees at hotel are involved in several important and complex issues in the form of the multi dimensional reactions involving social, personal and cultural phenomenon. For an organization to get the maximum output of their employees, it becomes imperative to satisfy them to the maximum possible level so that the employees can perform better for the success of the organization. This research study aims at exploring the understanding of training& development at Park Plaza-jodhpur.

INDEX
Sr.No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. Annexure 1 Topic HOSPITALITY INDUSTRY AN OVERVIEW INTRODUCTION TO HOTEL INDUSTRY INTRODUCTION TO HOTEL PARK PLAZA Nature of Training and Development Importance of T& D Objective and scope of the Research Limitations Of the Research Methods of training Research Methodology Analysis SWOT Analysis Conclusion Bibliography Annexure 1 36 40 47 47 48 53 58 65 66 67 Page No. 3 4 5