CURRICULAM VITAE

Nasir Faisal s/o MD Nesar , 518-B Block Ashiyana Apartment Ahmed Zakaria Near OPP-DHFL Building Ban bra East-400051 Mumbai 08080990334, 8268556784(M) Nasirfaisal09@gmail.com ,

Nasir Faisal
Master in Networking with 5 years experience in IT Key Skills: experience as System and Network Engineer, exposed to Server & Networking Administrator (Router and Switches LAN, WAN, software & Hardware installation and troubleshooting)

Brief Profile
Work Experience: 5 Year(s) 3 Month(s) Functional Area (Role): IT- Hardware / Telecom / Technical Staff / network/system /server/Support [Customer Support Egg/Technician] Industry: IT-Hardware & Networking

Objective
To make career in a successful Server & Network Administrator and make dedicated efforts in challenging environment, which can utilize my knowledge that would lead to the fulfillment of both corporate and personal goal!

Summary of Skills and Experience

Experienced with installation, configuration and operation of Windows server 2003 and Operating System (95, 98, 2000, XP).Install, configuration and operate LAN; WAN for network composed of Cisco routers. Use of network protocols: IP, IGRP, OSPF, RIP, Serial, , Ethernet. Maintaining, upgrading, and installing troubleshooting of PC and s peripherals implementing an Active Directory

Infrastructure. Configuration, DNS, DHCP, WINS VPN-Server, IIS, NAT, ICS, RAS, DFS, and RIS.Mail/POP3 Server and Disk management Installation and Trouble Shooting of Office Application Monitoring and updating Symantec Antivirus report Documentation skill and well versed with Microsoft office Ability to work well under pressure. Interpersonal interactions, adaptable to any environment, admire interaction with people, Co-ordinate with customer for Network problems; give him proper Solution

Education
Master in Networking from IIBMS 2012 BCOM from Bhartiya Shiksha Parisad Lucknow University in 2009

Other Qualification(s)/Certification(s)/Programmed(s) Attended:

One and half year Diploma in Hardware and Networking Engineer from- Gems Tech Academy Hyderabad

Work Experience
Wipro Infotech From Oct 2010 to till now Network Administrator Ace Infocom From June 2009 to Oct 2010 Customer support Engineer CORE NETWORK SOLUTION From Sep 2008 to Mar 2009 Hardware and Network Engineer

X-plore TECH
From Nov 2005 to Mar 2007 Tech Support

Wipro Infotech Environment Experience Role : : : Telecommunication From Oct 2010 to Till Now. Network Administrator

First point of escalation for all network and server related issues in Mumbai Circle. Monitoring and troubleshooting both Inbound and Outbound setup in Telecom environment Troubleshooting the network and server related issues in project. Maintaining the back-up of all records and configuration files in the site. Responsible for Troubleshooting & assist local LAN & WAN connectivity problems Configure Active directory. DNS.DHCP

Installing configuring and managing Microsoft Windows Server update Services, and administering updating of windows patches
Experienced in Installing and Configuring Windows 2000 ,2003 ,Vista and XP clients

Installation of Software for the user needs

Supporting Video and Voice Conference including various types of Projectors Monitor network communication Helpdesk Support Installing Network printers. Pulling out weekly MIS Report (ACD reports) Disk capacity planning using disk quota and monitoring the Disk usage and maintaining the file System. Updating the health of the servers to the project team. Monitoring links from dc Monitoring the Network Links and in case of link failure and follow up to ISP (, Bharti and MTNL) and get them restored. Monitoring WTL SS7 Signaling Avaya PG230 monitoring the agent and out bound Trunks Creating Avaya IDS for new Agent. Creating Agent IDs in PCS Dialer Uploading calling list in agent assisted dialer and taking reports from agent assisted dialer. Configuration of IP extensions as per the requirement. Addition, modification, deletion of report, group or profile of agents under CMS Supervisor Configuration of Agent IP phone for inbound PCS.and for outbound PCS Configuration of IP Soft phone for outbound PCS. Configuration of variant application in agent pcs and configuration of CMS for supervisors PCS Preparation of daily and monthly reports of Avaya IVR -PAN INDIA And MUMBAI CIRCLE. Taking SLA logs for all the inbound PCS on monthly basis. Creating or removing the agents ID in agent assisted dialer. First level trouble shooting in IP Phones and agent assisted dialer. Trouble Shooting of Voice problem in IP Phone Running OBD, whenever getting request from CCT. Installing new applications in Call centre agents desktops and in servers with prior approval. Taking back up of new records and database of each machine on periodically. Proper Scheduling of all activities in the site without impacting the production in the project. Documenting and reporting the issues to the management and project team. Call logging for the all the issues and requests in the project. Coordinating with user support team (L2 and L3) for the resolution as per agreed SLA with customer. Following up for all the calls logged to the service provider and with the centralized contact team. Shutting down and rebooting the machines periodically for maintenance with prior approval. Maintaining the asset details of all new and old machines in the site.

Ace Infocom
Environment Experience Role : : : Windows Family June 2009 to Aug 2010 customer support engineer

OS Installation, Configuring and Hardware Troubleshooting. Installed and configured various peripherals: Configure Active directory.DNS.DHCP. Scanners, modems, printers and digital imaging devices Configuration and installation of Network printer Various Tasks like Anti Virus, Updating Versions and updates.

Making Data Backup and retrieving of Lost Datas. Installation, Configuration and Troubleshooting. Supporting Video and Voice Conference including various types of Projectors. Diagnosed and resolved issues in O/P, I/P devices and replacing them. Diagnosed and resolved issues on desktop systems, in all Windows environment. Taking backup from the server. Configure Outlook Mail 2003.2007, backup Outlook mails. Configure Lotus Note ,archive, schedule archive and troubleshooting related to lotus issue Installing various type of software according to the user projects. Resolving the network problems. Resolving various outlook problems. PC assembling. Configuring outlook PST, resolving the problems in PST. Updating the windows service pack patches. Checking network activities weekly for all segments. Configuring domain. Resetting password for users. In login problem. Updating network activities by mounting routers and switches.

Core Network Solution

Environment Experience Role : Router modem and switches : Sep 2008 to Mar 2009. : customer support engineer

Responsibility
Monitoring the Network Links and in case of link failure and follow up to ISP (, Bharti and MTNL) and get them restored. Administering the initial troubleshooting and maintenance of Leased Line, ISDN and Broadband links. Configuring and troubleshooting of WAN links like Leased Lines and ISDN lines for backup. Configuring and troubleshooting with Wireless Configuration and troubleshooting with VLAN and Internal VLAN. Configuration and troubleshooting with OSPF. Configuration and troubleshooting Internet work and intranet work. Configuration and troubleshooting with 2mbps, 4mbps Lease Line link. Configuration and troubleshooting with Primary and secondary link through Tunnel and loopback interface. Configuration and troubleshooting with ISDN.

X-plore Tech
Environment Experience Role : BPO : From Nov 2005 to Mar 2007. : Tech support

Responsibility
Customer Service/Call Center type position directed at answering incoming calls relative to troubleshooting DSL service issues as well as follow-up on technical install/activation dates Resolving the problems through conversation and remote desktop. Resolving the network problems Lots of Data Entry pertaining to detailed descriptions of technical information relative to DSL/Internet/Modem types involving problem solving-troubleshooting skills Handled ISP s such as EarthLink and AOL for end-user related problems. Increase the desktop performance PC assembling. Printer attachment, installation of driver and their related issue

ABILITIES AND STRENGTHS Work in the atmosphere where new challenges and things to be learn in every day. Positive attitude & ability take initiative & decision Ability to lead and work as a team player with people from different professional and cultural
backgrounds.

PERSONAL PROFILE:
FATHERS NAME DATE OF BIRTH GENDER RELIGION NATIONALITY MARITAL STATUS LANGUAGES KNOWN Contact No : : : : : : : : Md. Nesar 26/02/1986 Male Muslim Indian Unmarried English, Urdu, Hindi; Bengali 08080990334, 8268556784

HOBBIES
Playing cricket Listening to music Swimming

Passport
File no Passport Detail Date of Issue : : : CALA01177510 J3271785 09/07/2010 to 08/07/2020

Deceleration
I hereby declare that the information given above here is correct in the best of my knowledge and I am responsible for any discrepancy found.

Date: Nasir Faisal