Management Information Systems

Prof. Amar E. Tigga

JOURNEY PLANNING
www.indianrail.gov.in
TRAIN DATABASE
RAILWAY ENQUIRY COUNTER
INFORMATION

TRAIN NAME

TRAINS
TRAIN NUMBER

INTERACTIVE VOICE RESPONSE SYSTEM (IVRS)

TOUCH-SCREENS, PDA

INFORMATION SCHEDULE

IS
ROUTE FARE

PASSENGER
QUERY

AVAILABILITY OF SEAT

QUERY

ATM SWITCH NETWORK AT BANKS CORPORATE OFFICE DELIVERY CHANNEL COORDINATOR

FINACLE SERVER

Info flow for cash replenishment

VISA SERVER AT CORP OFF.

VISA SERVER (SINGAPORE)

OUTSOURCED DELIVERY AGENTS

Info flow for cash withdrawal or cards MIS from Corp office

Objective
HOW BUSINESS FIRMS USE

INFORMATION TECHNOLOGIES AND SYSTEMS TO ACHIEVE CORPORATE GOALS.

Changing Face of Business Environment

Traditionally, information systems,

considered as a set of management reporting tools, but with the emergence of computing technology IS role is changing.

Changing Face of Business Environment

Continuous IT innovations, transforming the business

world Destroying the old business models Disrupting the entire industries Building new business processes Transform the day-to-day conduct of business Enabling to create new products & services Ex. Online music stores, online banking, online services etc., gas booking through SMS, RMC online system

Changing Face of Business Environment

Likewise, management of business firms has

changed

Computer based high speed network New mobile phones

Growth of enterprise-wide information systems with

extraordinarily rich data means

Manager no longer operate in a fog of confusion Online, nearly instant, access information, for accurate and timely decisions.

Changing Face of Business Environment

1970s: IS primarily transaction based processing system (TPS) 1980s: Decision Support Systems

1990s: Brought about business transformation through BPR concepts and become the boardroom agenda Integration of inter-organizational business process and MIS over a web enabled architecture

Changing Face of Business Environment

Understanding MIS
"Information systems knowledge is essential for

creating successful, competitive firms, managing global corporations, adding business value and providing useful products and service to customers
In many industries survival and even existence

without the extensive use of IT is inconceivable

Digital firm - "where nearly all core business

processes and relationship with customers, suppliers and employees are digitally enabled

Understanding MIS
MIS is defined at large as "the study of [computer

based] information systems in business and management

"which encompasses an understanding of the

management and organizational dimensions as well as technical dimensions of the systems as information systems literacy"

Understanding MIS
Information system literacy for future manager

concerning major challenges:

a) "information system investments", b) "strategic business" c) "globalization", d) "information infrastructure", and e) "ethics and security"

Understanding MIS
Information systems one of the major tools

available to business managers for

Achieving operational excellence Developing new products & services Improving decision making Achieving competitive advantage

Placements/Recruitments Interview Firms look for knowledge of Info Sys. & Tech. Regardless of major in finance, marketing, HR, operation or info. system

Information Systems

Information Systems are a set of

interrelated components that collect, process, store and distribute information to support decision making and control in an organization.

BUSINESS PROBLEM

MANAGEMENT

ORGANIZATION

INFORMATION SYSTEM

BUSINESS SOLUTION

TECHNOLOGY

Analyze market trends Monitor quality, efficiency, costs MANAGEMENT Redesign order, Structure, production process ORGANIZATION

BUSINESS PROBLEM Very tough competition Demanding Customers

INFORMATION SYSTEM
Build products to order Forecast demand and production requirements more accurately

BUSINESS SOLUTION Reduce Costs Increase revenue Improve customer service

Deploy database, E-business s/w, Integrate TECHNOLOGY

COURSE CONTENTS

Part One
Organizational and managerial

foundations of information systems.

Understanding the Management

Information system

Part Two
Information technology infrastructure (ITI)

Technology resources (hardware and software) Set of services (computing platform service, telecommunication service, data management service, application software service, IT management service), composed both of human and technical capabilities Wireless technologies, and security and control aspects.

Part Three
Several types of information systems. The main

concepts of

Enterprise Applications including enterprise [resource planning] - ERP, Customer Relationship Managing - CRM, Supply Chain Management - SCM, Knowledge management systems, and Decision support systems

Part Four
The process of building, implementing and

managing the systems in organizations. Development approaches (based on lifecycle or prototyping), Managing the necessary changes in the organizations, and various methods for evaluating the business value of the project are reviewed

COURSE EVALUATION
PROJECTS & PRESENTATIONS

QUIZZES/CLASS TESTS/CASELETS
END-TERM For projects and presentations you will

have to form yourselves into team of 7(maximum).

CLASS RULES
1. 2.

BE ON TIME TO CLASS BE QUITE WHEN SOMEONE ELSE IS OFFICIALLY SPEAKING DONT DO OUTSIDE WORK IN CLASS DO NOT USE LAPTOP EXCEPT FOR PRESENTATIONS MOBILES ???? - NV

3. 4.

5.

Suggested Readings
Management Information Systems

Managing the Digital Firm K.C.Laudon & Jane P. Laudon Pearson & Prentice Hall Management Information Systems Jaiswal & Mittal Oxford Higher Education Information Systems for Modern Management Robert Murdick, Ross & Claggett PHI

 Management Information Systems -

Managerial Perspectives (2nd Edition) D P Goyal Macmillan India ltd

Any other good books on MIS