PHYLLIS MANNING

Westlake Village, CA. 91361 Phyllis97@earthlink.net Cell ( 818) 292-6421

Summary Accomplished Project Application manager with experience directing business application development, implementation and training. Successfully project managed the implementation and training of ERP, finance, payroll/staffing and retail system applications to help enhance overall business operations or reduce expenses. Liaison to cross functional departments for coordinating system changes and enhancements. Personal strengths focus on combining corporate business knowledge and process improvement to execute strategic plans aligned for and corporate objectives.
SOFTWARE EXPERIENCE

Proficient with MS Office- Word, Excel, Power Point and Microsoft Project Experience with various Retail Business Applications STS/Epicor, Micros, Retail Pro CounterPoint, SAP, Staffworks and Kronos timekeeping/scheduler Career Summary
One Step Retail 10/2011- Current
Acct. Rep. - Consultant Consult with new accounts as to how to configure their retail application in order to get efficiencies from the application that will increase sales and profits. Review inventory reporting for having the right product at the right place and time. Work with clients to increase customer relations by using, Customer loyalty programs, gift certificate, online promotions or a store website. Build Operational Data Setup for the stores implementation time line.

Home Goods Store

9/2010 10/2011

Operations Manager Managed daily store operations for inventory receiving, payroll budgeting and POS/Customer Service. SME for Kronos HR/scheduler system and district stores as well. Organized with Loss Prevention the inventory control issues and planning of the annual Inventory process. Responsible for handling all elevated customer service complaints.

Tierra Rejada Golf Store

7/2002 9/2011

Operations Manager Manage the Back office operations of the Pro Shop including sales reporting, sales audit, inventory control and customer service issues. Reviewed the merchandise line and pricing with the apparel vendors prior to placing purchase orders. Track monthly Sales & Stock for regular and promotional merchandise. Supervise the receipt of inventory and the monthly inventory results. Manage and train staff on systems and policies.

Warner Bros. Studio/Stores

1/1991- 4/2006

Project Manager- Consultant Initiated the project plan and implementation of a Tour store for the Warner Bros. Tour department. This included creating an RFP, coordinating vendor proposals. Designed an implementation plan and monitored status reports for the start up of the warehouse and merchandising system. Contracted with Warner Bros. Finance department as a systems trainer to train management and Senior management for SAP R3 integration. Trained WB managers and Sr. executives on the following courses: Procurement Process & Reporting, Internal Reporting, and Controlling Reports for both Cost Centers and Profit Centers. Director of Retail Systems Successfully Project Managed the initial implementation of STS/Epicor software for the worldwide operations of Warner Bros. Stores/Catalog/Online including; Merchandising, POS, Sales Audit, Kronos , Financial Reporting, Warehousing and Distribution.

PHYLLIS MANNING (continued)

Expedited processing time for stores communications by managing the installation of a private Internet from store to the corporate office. This included all HR/Payroll timekeeping, labor Scheduling system, Credit card processing, Posting of store sales, and e-mails. Project Managed a task force that designed new stores operations of the international retails systems warehouse, stores, and business offices. Managed the host vendor on all international system modification and training. On site supervision for the first four international stores Go Live dates. Co-Chaired a task force that coordinated the implementation of a national distribution centers that supported 150 store locations. Responsible for the system/policy set up, testing and training. Facilitator for the Retail Systems Steering Committee with Sr. Management, which researches various systems and application strategies to further enhance the system needs of cross functional departments. Member of the New Store Opening Team for set up of merchandise, systems, and policies. On site training at the stores/warehouse locations for point of sale, inventory control and loss prevention.

May Department Stores

Director of Merchandising Operations Systems Director over 3 managers for the following on-line merchandising systems modules; Purchase Order, POS, Inventory Replenishment and Merchandise Planning. Activities on these systems include development, testing, and training. Conducted all training for Executive trainees on retail management systems and reporting Manager of Planning and Basic Replenishment Supervised a staff of 10 to support the replenishment system that produced annual sales of 80-90 million dollars. Managed the on-line planning/allocation system utilizing a top down flow and balanced all aspects of the plans, including markdowns, shrink, discounts, and gross margin.

PUBLICATIONS
Interviewed for the following articles published in industry publications. The Retailer- Supply Chain management system Chain Store Age Retail Technology -CelSearch Store Age Women in IT Retail

EDUCATION
Kent State University Kent, Ohio Bachelor of Arts Business Administration

References available upon request