HIRENDER SINGH

Flat No.7, J-4/7C, Khirki Extension, Malviya Nagar, New Delhi Contact +91 09350 622 122; E mail: hirendersingh@gmail.com

PRODUCT IMPLEMENTATION PROFESSIONAL- IT

(Seeking challenging assignments as a Pre Sales Professional /Consultant/Business Analyst ) PROFILE Proactive, multi-skilled professional , offering a strong track record of over 3 and half years in Requirement Analysis, Planning, Document Management, Product Implementation & Project Management, Workflow Solutions and Client Servicing. Consummate professional equipped with thorough knowledge of various process changes with expertise in creating and managing various process flow documents and review functional design and deliverables to ensure that they meet the requirements Leverage keen analysis, insights and team approach to drive organizational improvements and implementation of best practices, adept at working in high pressure environments with strict deadlines and multiple deliverables. Possess complete clarity of the project coupled with proven ability to communicate solution strategy and product offerings in Seminars, Presentations and Exhibitions as pre-sales support to promote business. Proficiency in SDLC (Software Development Lifecycle ). Ingrained confidence and solid understanding of translating business requirements into functional plans in a competitive framework; Equipped with a sound knowledge and experience in the IT Industry. Dexterous in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for the applications and presentations CORE COMPETENCIES Strategic Planning Need / Gap Analysis Project Implementation Work Flow Solutions Cross-functional Coordination Client Relations Management Complete Project Life Cycle Strong Interpersonal Skills TECHNICAL SKIILS Operating System Windows 2000/XP/2003 Server, Windows NT Server, MS-DOS, Windows-95/98 (Installation, Basic Working and Configuring Devices), 2000/NT/XP, Windows NT 4.0 (Installation, User Administration, Migrating Users, Services, Device Configuration, Domain Level Administration, Setting Profiles, Registry Editing and Complete Networking) HTML, Apache Web Server, Tomcat 4.0, Oracle 10g, IBM Web sphere, JBOSS 4.0.2, j2ee 5.0 and 6.0 (Creating Applications and Applets, Multi Threaded Applications, Database Connectivity through JDBC, Exception Handling) Oracle 9i, Oracle 10g, SQL Server 2000, SQL Server 2005 SINCE JUL07- TILL

Web Technologies Back End

PROFESSIONAL CHRONOLOGY NEWGEN SOFTWARE TECHNOLOGIES PVT.LTD, NEW DELHI DATE Software Support Executive

Looking after the entire gamut of activities pertaining to the management & development of Off Shore Project scheduling and analysis. Gather & define business requirements while managing the risks to improve business processes and translating the requirements into systems solution by preparing functional specifications.

Analyzed statistical data using various data mining techniques to understand the business problem translate it into analytical framework to define the lead bottle necks and cash cows Adept in evaluating and assessing requirement of system software. Job involves deployment of the Companys Document Management Solution, Workflow Solution and end toend Imaging software products for large clients across verticals. Adept in choosing appropriate technologies as a part of development process. Monitoring development activities and reporting project progress. Analyzing the areas for development while implementing strategic plans for the various operational activities. Taking remedial actions while providing suggestive measures for the service improvement. Planning the process effectively with overall responsibility for maintaining various process metrics and strict adherence to the compliance procedures at all times. Job includes handling technical presentations, organizing web demos for international clients and integration of Newgen products, Configuring and deploying web based applications on various application servers like Apache/Tomcat, Web sphere and Jboss. Interacting with the management, team, and associates to facilitate smooth communication to understand and analyze the requirement and also to identify appropriate solutions for problems, if any like bug fixing, error resolution & change requests. After analysis drafting and getting approval on SRS. Tools to exercise this includes Microsoft Visio. Instrumental in customer expectations, UAT Sign Off and Site Handover Designing & creation of physical database, devising strategy for backups, recovery & fine-tuning. Adept in handling database administration mainly data acquisition, creating database applications, maintaining databases / server space with source code. Setting up and maintaining documentation and standards. Handling activities such as designing & creation of database. Providing inputs gathered from customers, prospects and implementation engineers for Product Roadmap & Test Plan. Playing a key role in assessing current performance, processes and services and providing recommendations regarding process improvements to maximize customer satisfaction

PROJECT EXPOSURE/ONSITE EXPERTISE OF INTERNATIONAL PROJECTS (Project #1) Project Title Client Duration Overview Deployment & Implementation of DMS (JBoss AS and Oracle 10G DB) Egyptian Arab Land Bank (EALB) Mar-Apr10 EALB offers commercial and Retail Banking services to its customers in the Egypt. The project primarily reflects on organizing and controlling the creation, management and retrieval of documents through their life cycle for different branches and departments. The project involved implementation and conducting a detailed User Acceptance Testing (UAT) Deployment & Implementation of Workflow (JBoss AS and Oracle 10G DB) Egyptian International Pharmaceutical Industry Ltd. Mar-Apr10 EIPICO is the civilized face of EGYPT in the pharmaceutical industries and no. 1 Pharmaceutical in the Country. DMS has been implemented for archiving the documents of its Research & Development and Quality sector department. In particular archiving and fast retrieval of Batch Records of their products and Raw materials. Deployment & Implementation of Workflow (JBoss AS and MS SQL 2005 DB) Bahraini Saudi Bank (Bahrain)

(Project #2) Project Title Client Duration Overview

(Project #3) Project Title Client

Duration Overview

Feb-Mar09 BSB offers commercial and Retail Banking services to its customers in the Kingdom of Bahrain. The project primarily aims at organizing and controlling the creation, management and retrieval of documents through their life cycle for different branches and departments. The project involved implementation and conducting a detailed User Acceptance Testing (UAT) Deployment, Implementation & Integration of DMS with third party Applications (JBoss AS and MS SQL 2005 DB) Abu Dhabi Finance (Abu Dhabi) Jun-Jul09 Abu Dhabi Finance is a company that deals in providing loans to customers. The project was aimed at Centralizing the Document Management System and integration with CRM. Project also focuses on streamlining their DMS/Record Management Policies and easy and efficient search and retrieval of their records and documents. The Integration of our DMS system was done with CRM. The project involved implementation and conducting a detailed User Acceptance Testing (UAT).

(Project #4) Project Title Client Period Overview

KEY DOMESTIC PROJECTS HANDLED Onsite (Project#1) Project Title Client Duration Overview Production Support and Training of DMS and BPM UBS (Hyderabad) July08-Jan09 UBS Hyderabad is the back office of Union bank of Switzerland where the various processes outsourced from UBS units from across the world are executed. One of the key processes as a part of knowledge outsourcing is The BSS - Presentation and Creative Service, which involves developing presentations and creative work based on the inputs and guidelines provided by internal clients of UBS across the globe UBS has a requirement to automate the BSS - Presentation and Creative Service that runs in its Hyderabad back office center. The Project involves round the clock support and training to the department. Implementation of DMS (JBoss AS and MS SQL 2005 DB) Magma finance (India) Oct07-Nov07 Magma Finance is a Non-banking finance company that deals in providing loans to customers. The project was aimed at Centralizing the Document Management System at Head Quarters and Deploying Remote Image Servers at Branches .Project also focuses on streamlining their DMS/Record Management Policies and easy and efficient search and retrieval of their records and documents. Database was Oracle 10G and JBoss application server was deployed. The project involved implementation and conducting a detailed User Acceptance Testing (UAT) and Training.

(Project #2) Project Title Client Duration Overview

MAJOR CLIENTS Bharti Airtel Vodafone First Gulf Bank, Dubai Dunia Finance, Dubai IGIB, New Delhi(CSIR) Axa Insurance, Dubai Hindustan Coca-Cola Beverages Ltd Fullerton Securities and Wealth Association. Carrefour Maruti Suzuki Kenya Airways SEP06

TLC RELATIONSHIP MANAGEMENT LTD, NEW DELHI JAN07 Tele-Sales Executive INTOUCH SOLUTIONS, NEW DELHI MAR06 Customer Care Executive ACADEMIA Pursuing MBA (Information Technology) ICFAI University, Tripura GNIIT, 2008 NIIT, New Delhi B.Com, 2002 MDS University, Ajmer (Rajasthan) Additional Qualification LLB, 2007 MDS University, Ajmer (Rajasthan)

NOV05

Self Evolution Program(SEP)- Level 1[Certification] Program Coverage: Johari Window, Opportunity Search Attitude, Personality, Seven habits of highly effective People, Goal Setting, Problem Solving & Creativity, Presentation Skills, Group Dynamics, Team Building & Organizational Culture. Voluntary Experience Attended a six days (Aug06) Counseling Camp organized by NIIT in and for HCL Technologies, Noida. Date of Birth: 3.7.1982 Reference: Available on Request