Participants Pack

MANAGEMENT CENTER THE AMERICAN UNIVERSITY IN CAIRO

2011-2012
VERSION 4
Accredited by:

TABLE OF CONTENTS

THE MANAGEMENT CENTER PROFILE ......................................................................... 2 THE MANAGEMENT CENTER ACCREDITATION ......................................................... 4 ACADEMICS......................................................................................................................... 6 TUITION AND POLICIES .................................................................................................... 9 ACADEMIC INTEGRITY ................................................................................................... 11 OFFICIAL LETTERS .......................................................................................................... 15 DURING THE COURSE ..................................................................................................... 16 UPON COMPLETION OF THE PROGRAM...................................................................... 17 REQUEST FOR WITHDRAWAL FORM ........................................................................... 18 REQUEST FOR TRANSFER FORM .................................................................................. 19 EXIT SURVEY .................................................................................................................... 21 GRADUATION APPLICATION FORM ............................................................................ 26 ALUMNI COMMUNITY .................................................................................................... 27 CONTACT US ..................................................................................................................... 28

Participants Pack Management Center - The American University in Cairo

THE MANAGEMENT CENTER PROFILE

The School of Business at the American University in Cairo is home to one of the region's leading professional development training institutions, namely The Management Center. In 1977, the Management Center (MC) was established as a center of excellence to serve Egypt and the region, through the offering of professional development training programs using a modern perspective of delivery and incorporating the latest management concepts and techniques.

The MC provides management education to more than 18,250 participants in its different programs and projects. The MC alumni number to date is more than 160,000 managers and participants from Egypt and the region dedicated to continued networking, professional development and educational activities. The management development programs presented by the MC cover a wide variety of offerings including; postgraduate diplomas, professional certificates, short courses and workshops in addition to tailor-made programs totaling over 350 different topics and titles. The Management Center has remarkably penetrated 10 markets in the region including Saudi Arabia, Sudan, United Arab Emirates, Jordan, Syria, Iraq, Qatar, Kuwait, Libya and Yemen.

Vision To be the partner of choice for professional development in Egypt and the region.

Mission To develop leaders capable of creating a positive impact on business results of their organizations in a growing and changing global marketplace.

Solutions and Services Provided: A comprehensive portfolio of professional training and educational programs Programs that both deliver classical management theories as well as current and emerging practices and techniques The MC provides the wide and diversified array of professional educational solutions in the following areas: Postgraduate Diplomas Professional Diplomas and Certificates Courses 2

Participants Pack Management Center - The American University in Cairo

Management Development Seminars and Workshops Tailor Made Training Courses

The MC offers its training programs through three institutes: Institute of Management Development (IMD), Institute of Banking and Finance (IBF) and Institute of Quality Management (IQM).

Participants Pack Management Center - The American University in Cairo

THE MANAGEMENT CENTER ACCREDITATION

In August 2011, the Management Center received accreditation by the Accrediting Council for Continuing Education and Training (ACCET); an accrediting agency recognized by the U.S. Department of Education as a reliable authority as to the quality of education or training provided by institutions of higher education and the programs they accredit and the only recognized accrediting agency to be certified as an ISO 9001:2008-Quality Management System by Bureau Veritas Quality International (BVQI). Being accredited ensure prospective participants, instructors and employers that the Management Center prepares graduates to be leaders in the business world a clear indication of the quality of the professional development trainings offered by the Management Center.

Benefits of ACCET Accreditation for Participants Affirm that the Management Center meets or exceeds international standards Ensure that participants are received high quality and credible professional development program Indicate that there are appropriate protections in place for: privacy, staff competencies, high quality faculty members, supervision of instructors, current and up-to-standards curricula, handling complaintsetc. Award Continuing Education Units (CEUs)

FAQ Q. What is the Continuing Education Unit (CEU)? A. The Continuing Education Unit (CEU) is recognized as a standard unit of measure for attributing continuing education and training activities. The CEU is defined as ten contact hours of instruction (do not include breaks, meals, registration timeetc.). Q. What is the purpose of CEUs? A. The primary purpose of the CEUs is to provide a permanent record of an individuals educational accomplishments. Awarding CEUs also provides a quality indicator for the continuing education and training programs as it shows that these programs are complying with the international standards. Q. Who is eligible for ACCET CEUs? A. A participant must successfully complete the entire program/course and graduated after August 15, 2011.

Participants Pack Management Center - The American University in Cairo

Q. Who accepts MC CEUs? A. Professional development programs providers such as Berlitz Language Centers, Dale Carnegie, and Kaplan International Centers. However just like college credits that are given at one university and transferred to another, any organization has the right to accept or reject CEUs. ACCET is a well-known organization that is recognized as upholding standards of excellence when it comes to continuing education, and therefore many organizations will accept MC CEUs. If you are concerned about whether particular organizations or associations will accept MC CEUs, we recommend that you contact them directly.

Q. Can MC CEUs be used for college credit? A. CEUs are different from college credits, CEUs were originally designed for professionals who had already attained a certain level of education and needed to take a certain amount of continuing education and training. Therefore, the Management Center cannot assure you that they are accepted by any specific organization but we recommend that you contact them directly.

Participants Pack Management Center - The American University in Cairo

ACADEMICS
1. Academic Regulations: Professional Postgraduate Diplomas / Professional Certificates have to comply with university regulations and Egyptian Supreme Council of Universities (SCU), as follows: 1) For programs that are conducted in English, applicants must pass Standardized English Proficiency Test (SEPT) or an equivalent valid international English language test; applicants attending programs at the Egyptian governorates or overseas can sit for the licensed international TOEFL exam in any country. Applicants who fail the SEPT are allowed to re-sit the exam anytime. Applicants who obtained a degree from native English language universities, or are AUC graduates / full-time staff / full-time faculty will be exempted from the SEPT. 2) A minimum grade of 70% (C) and attendance of 80% in each course is required for a participant to pass the course and qualify for graduation. In that respect the following grading system shall be followed: A: 92 100% (Excellent) A-: 88 91% (Excellent) B+: 85 87% (V. Good) B: 80 84% (V. Good) B-: 77 79% (Good) C+: 75 76% (Good) C: 70 74% (Pass) F: < 70% (Fail) 3) Post-Graduate Diploma Participants must earn their degree in a period not less than one academic year and maximum of three years of study. 4) Make-up exams in any course (once per diploma) will be allowed for participants with a score of 65 69% within a maximum period of 1 month from announcing the grade. The score that will be granted is the make-up exam score. 5) Participants with a score of < 65% will fail and F will show on their transcripts and shall be required to repeat the relevant course. New course tuition should be paid to repeat any course at the applicable rate on the date of repeating the course. 6) Participants with Incomplete work (final exam or final project), have to finalize and complete the incomplete work within a maximum period of 1 month from announcing the grade. Otherwise, a Fail will be recorded in their transcripts. 7) Transcripts shall reflect Incomplete and Fail if any. * Non degree and no grade Certificates including short courses comply with a minimum attendance of 80% to be qualified for a Certificate of Attendance.

Participants Pack Management Center - The American University in Cairo

2. Late Registration Participants, who are late in paying their fees, will pay late registration fees of L.E. 250 after the second class. After the third class, no registration is allowed.

3. Attendance Attending 80% of the course training hours is a requirement to attend the course final exam. Participants who do not meet the minimum attendance requirements will not pass the course and will not be permitted to take the final exam. Participants have to sign their name at the beginning of the class. Attendance sheet will be removed and no one is allowed to sign after 30 minutes from the time the class started. In case of travelling, participants must notify in writing the concerned program staff member and submit the relevant documents. In case of sickness or sudden absence, the participant must notify in writing and submit the medical report to the concerned program staff member.

4. Library Access Edinburgh MBA and Post-graduate diplomas have the right to access the library without borrowing. Professional certificates, short courses or tailor made programs, have no right to access the library except if specified by course instructor and approved by institute director.

5. ID Issuance Before ID issuance: Participants can enter AUC, Falaki academic center gate, using the payment receipt and a copy of the registration form. After the second class, participants will issue their IDs from the ID Center, located at the Falaki Academic Center, Ground floor - Room 02.

6. Course Details Course syllabus will be distributed on the first day of classes and will include relevant academic information. The program staff member will announce the grade within two weeks from the final exam date.

Participants Pack Management Center - The American University in Cairo

7. Cancelling Courses or Classes Courses are subject to cancellation or postponement due to low enrollment. In case of class cancellation, the program staff member will inform the participants through emails.

8. Exemption Requirements

Participants, who wish to be enrolled in another Management Center diploma/certificate and be exempted from courses, should provide the Management Center with a copy of their previous Management Center graduation certificate upon enrollment in the new diploma.

9. Re-scheduling Final Exam Participants, who wish to reschedule the final exam has to have force majeure and provide supporting documentation to be approved by the Management Center. After approval, the participant has to fill in the Rescheduling Exam Form at the concerned program staff member office and pay the required fees (LE250) at the Information and Admission Services. 10. Incomplete Work All assignments/quizzes/projects have to be submitted before final exam date. Participants with Incomplete work (final exam or final project/presentation) have to finalize them within a maximum period of 1 month from announcing the grade. Otherwise, a Fail will be recorded in their transcripts.

Participants Pack Management Center - The American University in Cairo

TUITION AND POLICIES

Refund Policy:

Timing of Request for refund Within 14 days prior to course starting date Between program starting date and up to <=25% of course hours After 25% of course hours 0 25 100

Penalty (%) 100 75 0

Refund (%)

* The above terms apply from the date of receiving a Request for Transfer Form or Request for Withdrawal Form which the participant fills and signs at the Information and Admission Services, or sends it by fax or email * Penalty and refund are applied on course fees and not module fees *Refund is issued by cheque, within one month from receiving the request, with the same name as that mentioned on the receipt note. Cashing the refund should be done in person or by sending a letter of delegation * Foreign currencies collected for registration in alliance program, including for example, membership fees, registration, exams and/or book are non-refundable * Refund of alliance programs are subject to the conditions of the alliance partner * Participants who do not attend any of the classes (with or without prior notification) are subject to full refund * Participants who attended some of the classes (with or without prior notification) are subject to the above refund rates

Transfer Policy: Transfers between runs are only allowed once in a diploma and only between modules with strong justification. This is allowed in the same program only and with the approval of the concerned Programs Manager. Alliances programs are subject to the approved rules and regulations between the Management Center and the partner. Participant who wishes to transfer should fill in the Request for Transfer Form at the Information and Admission Services.

Participants Pack Management Center - The American University in Cairo

Withdrawal Policy: Transfer from one program to another: Participant should fill in the Request for Withdrawal Form at the Information and Admission Services and will be subject to the above refund policy. In this case, the participant will withdraw from the registered program and W will appear on his/her records/ transcript. The participant will register in the new program and will be subject to the new programs requirements and fees.

Official Withdrawal (permanently from a program): Participants should fill in the Request for Withdrawal Form at the Information and Admission Services and will be subject to the above refund policy and W will appear on his/her records/ transcript.

Official Withdrawal (Temporary Hold in a program): Participant should fill in the Request for Withdrawal Form at the Information and Admission Services. This case will be counted as withdrawal and W will be shown in the participants records/ transcript. When the participant wishes to be readmitted in the program, he/she should fill in a new Registration Form as long as it is within the maximum allowed duration of the program as per the Egyptian Supreme Council of Universities regulations and will be subject to the programs new requirements and fees.

Unofficial Withdrawal: Participant who didnt show up without notification will be counted as withdrawal and W will appear on his/her records/transcript. In this case, the concerned program staff member will fill in a Request for Withdrawal Form and submit it to the Information and Admission Services.

Participants Pack Management Center - The American University in Cairo

10

ACADEMIC INTEGRITY
"Academic integrity is a commitment, even in the face of adversity, to five fundamental values: honesty, trust, fairness, respect and responsibility. From these values flow the principles of behavior that enable academic communities to translate ideals into action." Thus begins the Code of Academic Ethics which governs behavior related to academic integrity at the American University in Cairo and by which the Management Center abides. The Code sets the guidelines of behavior for faculty, participants and staff.

The Ethics of Academic Integrity Academic integrity is a part of our ethical stance in life. Our conduct in an academic setting at AUC can foster an atmosphere of truthfulness and trust; or foster doubt and suspicion, and a desire for success at any cost, even personal integrity. The AUC Code of Academic Ethics reminds members of AUC of their commitment not only to their own personal integrity, but to that of the entire AUC community and their countries and the world. The implications of that commitment are:

Personal Ethics We learn early in life that ethical people tell the truth and keep promises, and that lying, cheating or stealing are dishonorable. We know, however, that everyone can be tempted, and that the fear of failure and the prospect of comfort or future success can lead us to betray principles of truth, honesty and integrity. We also know that social pressures, pleasures, or personal problems can compromise our values. Thoughtless acts can cost us our integrity. Codes and promises cannot change who we are, but adherence to them can help to ensure every decision we make is one that upholds those values. Conscience and character are shaped and maintained by decisions and actions. Clear commitments regularly reaffirmed keep the need for ethical behavior present in our minds. Honesty, integrity and truth are not just values, they are decisions that we make and must continue to make despite temptation and the lure of the "easy way out."

Social Responsibility The Code of Academic and Professional Ethics emphasizes that participants, faculty, administrators and staff are citizens at AUC, and that civic responsibility here, as anywhere, means going beyond a purely personal concern for ethical behavior. The commitment to ethical conduct at AUC is not just an individual matter but a social 11

Participants Pack Management Center - The American University in Cairo

contract; a consensus in support of academic honesty is the minimum requirement for accomplishing the aims we share. So the Code of Academic Ethics requires opposing what we know is wrong. This may mean, for example, speaking out against plagiarized papers or prohibited cooperation, or advising an instructor not to reuse an earlier year's exam, or advising a colleague not to take advantage of the university's resources for personal use. It surely means considering dishonesty openly, talking about it with others, informally or in class.

Awareness There are instructors unaware of cheating in their classes, and there are courses so oversubscribed and understaffed that adequate evaluation is difficult and the resultant temptation to cheat is high. It could be that university policies, procedures and services are not applied consistently by certain administrative officers. Better information about such incidents will help faculty, deans, participants and administrative officers reduce the opportunities for dishonesty, and will identify patterns that urgently require corrective action. The community, as a whole, needs to be more alert to whatever problems exist. If members of the AUC community tell the appropriate person responsible when cheating or a policy infringement is occurring, then all of us can know how widespread the problems are and whether they are getting worse or better. This knowledge is essential if we are serious about trying to achieve a more honest community.

Directness The Code of Academic and Professional Ethics charges members of the AUC community to rely on their conscience to communicate directly with anyone they have strong reason to believe has acted dishonestly. This is the most demanding requirement of the Code; yet it also holds the greatest promise of promoting academic integrity across the whole university. What one should say to dishonest friends, classmates or colleagues is not prescribed by the Code. When improper conduct is identified in this way, violators will know that they have been observed and that to continue will result in serious repercussions -- knowledge that, by itself, could effect immediate constructive change. The requirement to confront others about their acts of dishonesty may trigger violators to re-evaluate their decisions. Not every person will feel comfortable with confronting a fellow member of AUC, be s/he a participant, faculty, administrator or staff, about academic and professional misconduct; but consider that corporations, government agencies, and small businesses all depend on the willingness of their people to
Participants Pack Management Center - The American University in Cairo

12

recognize and take a stand against all breaches in ethical conduct. Employees who do not confront wrongdoing within their organizations tacitly condone behavior that could ultimately compromise their own positions and security.

Choice The Code of Academic and Professional Ethics emphasize the choice that witnesses to violations always face -whether to inform the appropriate authorities. To weigh that choice means to think about the costs of dishonesty both to individuals and to the morale of the community. It means, as well, to think about individuals who lie, cheat, or steal, and whether facing disciplinary action might help them come to terms with what they are doing. There are never good reasons for ignoring dishonest acts and the harm they do to an educational institution. Communicating directly to those who act dishonorably will sometimes be sufficient. But there will be times when conscience requires you to do more.

Violation of Academic Integrity Academic fraud and dishonesty includes, but is not limited to, the following categories: cheating, plagiarism, fabrication, multiple submissions, obtaining unfair advantage, unauthorized access to academic or administrative systems, aiding and abetting, impersonation, threatening harm, and copyright infringement. 1. Cheating: using unauthorized notes, aids, or information on an examination; altering a graded work prior to its return to a faculty member; allowing another person to do one's own work and submitting it for grading. 2. Plagiarism: submitting material that in part or whole is not one's own work; submitting one's own work without properly attributing the correct sources of its content. 3. Fabrication: inventing or falsifying information, data, or citation; presenting data gathered outside of acceptable professorial guidelines; failing to provide an accurate account of how information, data or citations were gathered; altering documents affecting academic records; forging signatures or authorizing false information on an official academic document, grade, letter, form, ID card, or any other university document; submitting false excuses for absence, delay or illness. 4. Multiple Submissions: submitting identical papers or course work for credit in more than one course without prior permission of the instructor.

Participants Pack Management Center - The American University in Cairo

13

5. Obtaining Unfair Advantage: gaining or providing access to examination materials prior to the time authorized by an instructor; stealing, defacing, or destroying library or research materials which can deprive others of their use; unauthorized collaboration on an academic assignment; retaining, possessing, or circulating previously used examination materials without the instructor's permission; obstructing or interfering with another participants academic work; engaging in any activity designed to obtain an unfair advantage over another participant in the same course; offering bribery to staff or any university employee to effect a grade change, or gain unfair advantage over other participants 6. Unauthorized Access: viewing or altering in any way computer records, modifying computer programs or systems, releasing or distributing information gathered via unauthorized access, or in any way interfering with the use or availability of computer systems/information. 7. Aiding and Abetting: providing material, information, or other assistance, which violates the Standards for Academic Integrity; providing false information in connection with any inquiry regarding academic integrity. 8. Impersonation: impersonating or allowing to be impersonated by another individual during classes, examination or other university activities. 9. Threatening Harm: threatening, effecting, or encouraging bodily, professional or financial harm to any faculty, staff, administrator or participant who has witnessed or reported a violation of the Code of Academic Ethics. 10. Misconduct: behaving in a manner that violates or adversely affects the rights of other members of the AUC community (disrupting class activities, unruly behavior, etc.) 11. Copyright Infringement: using copyrighted materials (print, electronic, or multimedia) in a manner that violates international copyright laws. Students are not allowed to record sessions in any format whether audio or video. Any students behavior that shows dis-respect and violation to the Management Center regulations shall be exposed to be excluded from the program he/she is attending.

* Any participant/instructors behavior that shows dis-respect and violation to the AUCs academic integrity shall be exposed to be excluded from the program/diploma/course he/she is attending.

Participants Pack Management Center - The American University in Cairo

14

OFFICIAL LETTERS
To Whom It May Concern Enrollment Verification and Graduation Letters While studying the diploma/certificate, a To whom it may concern enrollment verification letter can be requested for free for the first time. Each extra copy requested will be for LE 50; and will take from 7-14 working days to be issued. To whom it may concern graduation letter will be issued for free for the first time upon graduation of the participant. Each extra copy requested will be for LE 50; and will take 7 working days to be issued.

Transcripts Transcript will be issued for free for the first time upon graduation. Each extra copy requested will be for LE 50; and it will take seven working days to be issued. The transcript will include the final grades of the courses you completed. An In Progress status will be added to the courses that you did not complete.

Graduation certificate Hard covered Graduation certificates are issued only once upon the successful completion of the diploma for free.

Participants Pack Management Center - The American University in Cairo

15

DURING THE COURSE

1. Make sure to sign your name on the attendance sheet at the beginning of each class, in front of your computerized name. If your name is not printed, therefore contact your concerned program staff member.

2. In case of any complaints, kindly visit the Management Center website and fill in the complaint form at the following link: http://www3.aucegypt.edu:8090/mcenter/ComplaintPage.php

3. Evaluations: For Edinburgh Business School MBA, postgraduate diplomas and Professional Certificates evaluation is conducted twice during the course. Regarding short courses, evaluation is done only once. 4. Evaluations are conducted in the absence of the instructors to ensure confidentiality.

Participants Pack Management Center - The American University in Cairo

16

UPON COMPLETION OF THE PROGRAM

Please make sure to fill the Graduation Application Form, sign and submit it to the concerned program staff member last day of classes (Graduation Application Form). The Management Center is keen to solicit your feedback to improve its quality of services, thus please fill in the Exit Survey and submit it to the concerned program staff member last day of classes (Exit Survey).

Graduation Ceremony 1. A graduation ceremony is conducted annually each academic year.

2. At the graduation ceremony, you will receive the hard covered graduation certificate and a transcript. 3. In case a participant requests to receive the hard covered graduation certificate before the graduation ceremony, he/she will be granted the certificate, but will not be eligible to attend the graduation ceremony. 4. In case a participant will not be able to attend the graduation ceremony, the hard covered graduation certificate will be available with the concerned program staff member on the following working day.

Participants Pack Management Center - The American University in Cairo

17

REQUEST FOR WITHDRAWAL FORM

Official Participant ID#: Participant Name: Payment by: Program Name: Course Name: Program fees: Paid fees: Justifications for Withdrawal: Participants Employer Run / Semester: Module Number: Program Start Date: Refund* (%): ____ /____ /20___ Unofficial

Participant Signature Date: ____ /____ /20____

Information & Admission Services Signature Date: ____ /____ /20____

*Refund is applied in line with finance regulations stated in the Registration Form. Finance Representative Contact: FINANCE USE ONLY Refundable fees were collected as follows: Date: Date: Date: Currency: Currency: Currency: Amount: Amount: Amount: Bank Receipt No.: Bank Receipt No.: Bank Receipt No.: E-Mail:

Note: Refund is issued by cheque, within one month from receiving the request, with the same name as that mentioned on the receipt note. Cashing the refund should be done in person or by sending a letter of delegation. Foreign currencies collected for registration in alliance program, including for example, membership fees, registration, exams and/or books are non-refundable. Alliances programs are subject to approved rules and regulations between the Management Center and the partner.
Participants Pack Management Center - The American University in Cairo

18

REQUEST FOR TRANSFER FORM

Participant ID# : Participant name : Payment by: Transfer from: Program name: Course name (if applicable): Paid Fees: Run/Semester: Module: Participants Employer

EGP

USD

GBP

Course / Program start date: ____/____/____ For alliances programs: Transfer to: Program name: Course name (if applicable): Fees: EGP USD GBP Run/Semester: Module: On campus Self study

Course / Program start date: ____/____/____ For alliances programs (if applicable): On campus Justification of transfer : Self study

* Local Programs: Transfer is only allowed once per program and only between module. *Alliances Programs: Transfer is only allowed once per course.

Participant Signature Date: ____/____/________

Information & Admission Services Signature Date: ____/____/________

Participants Pack Management Center - The American University in Cairo

19

FINANCE USE ONLY Difference of fees to be paid EGP USD

Difference of fees to be refunded Refund %

EGP EGP

USD USD

Note: Refund is issued by cheque, within one month from receiving the request, with the same name as that mentioned on the receipt note. Cashing the refund should be done in person or by sending a letter of delegation. Foreign currencies collected for registration in alliance program, including for example, membership fees, registration, exams and/or books are non-refundable. Alliances programs are subject to approved rules and regulations between the Management Center and the partner.

Participants Pack Management Center - The American University in Cairo

20

EXIT SURVEY
NAME:

PROGRAM: 1. Banking Credit & Risk Management Certificate 2. Executive Management Diploma 3. Healthcare & Hospital Management Diploma 4. Human Resource Management Diploma 5. Total Quality MGMT-General 6. Total Quality MGMT-Healthcare 7. MBA 8. Other __________________________________________________

PROFESSION: 1. R&D 2. Accounting/Banking/Finance 3. Sales/Distribution/Marketing/Advertising/PR 4. Human resources/Personnel 5. Manufacturing/Logistics 6. Medical/Pharmaceuticals 7. Data Processing/Information Services 8. Consulting/Legal 9. General Management 10. Education/Training 11. Other Profession (please specify)

TITLE:

DEPARTMENT:

ORGANIZATION:

Participants Pack Management Center - The American University in Cairo

21

ADDRESS:

TYPE OF ORGANIZATION: 1. PRIVATE 2. PUBLIC 3. GOVERNMENT 4. Other

YEARS OF EXPERIENCE: 1. 0-5 2. 6-10 3. 11-15 4. 6-20 5. 21-25 6. 26-

HIGHEST DEGREE: 1. DIPLOMA 2. BA/BSC 3. MASTERS 4. PHD

Response Key(VS) Very Satisfied (S) Satisfied(N) Neutral(D) Dissatisfied (VD) Very Dissatisfied (NA) Not Applicable

I. INSTRUCTION ASSESSMENT: VS Instruction Methodology Presentation Quality Ability to transfer knowledge Encouraging comments & suggestions Maintaining Class Discipline Language Capacities Use of Demonstration Techniques S N D VD NA

Participants Pack Management Center - The American University in Cairo

22

Comment:

II. PROGRAM ASSESSMENT: VS Content matched expectations Subjects were sufficiently covered Program duration Courses were well integrated Overall program experience S N D VD NA

Comment:

III. LEARNING OUTCOMES REALIZED: VS Understanding key concepts, tools skills and necessary techniques Acquired new knowledge and developed competencies Comment: S N D VD NA

Participants Pack Management Center - The American University in Cairo

23

IV. MATERIAL ASSESSMENT: VS Usefulness Content Depth Handouts/Case Studies S N D VD NA

Comment:

V. ADMINISTRATIVE ASSESSMENT: VS Program assistant services Reservation and registration process Financial and administrative support Catering or Food Services (if any) S N D VD NA

Comment:

VI. FACILITIES ASSESSMENT: VS Training Facilities Visual Equipment Classroom environment S N D VD NA

24

Participants Pack Management Center - The American University in Cairo

Library facilities Overall course experience

Comment:

How did you hear of this Diploma? 1. Employer 2. Company Colleague 3. Human Resources Department 4. Mailing 5. Direct Walk-In 6. Word of mouth 7. Internet website 8. Advertisement 9. Other (please specify)

How does your employer support executive education/Training? 1. Paying or subsidizing tuition 2. Providing release time or leave of absence 3. Career or salary advancement 4. Onsite training programs

What other course(s) would you be interested in attending at the Management Center?

Comments/Suggestions for Improvement:

Participants Pack Management Center - The American University in Cairo

25

GRADUATION APPLICATION FORM

Participant ID: Name: First Name in Arabic: Please print your name identical to your name on your birth certificate or any other official document. The name you will print will appear on your Graduation Certificate and Transcript. NO CHANGE in the name is permitted after issuing the diploma *. Nationality Address (For Correspondence) Tel. Employment Details Company Name Job Title Address Tel. MC Relationship Name of Certificate/Program Attained Year &Semester of Graduation Are you going to attend the Graduation Ceremony? Fields of interest for further Studies Would you like to receive our newsletter mailers? Yes No Yes No Fax Industry Department Mobile E-mail Middle Last

Participants Signature * Please note: A change of name after issuing the graduation diploma, a fees of LE 100 will be paid for issuing a new certificate with the correct name.

Participants Pack Management Center - The American University in Cairo

26

ALUMNI COMMUNITY
In the past three decades and since its inception, the Management Center of the American University has trained thousands of professionals who are positively leading and contributing to the success of their companies in Egypt and the Middle East. In order to capitalize on this large number of participants under one association, the Management Center decided to form an alumni society: Management Center Alumni Society, for the purpose of contributing to mutual professional development, as well as enriching its members with networking opportunities and scholarships. Mission: To cultivate alumni interest and good will in the Management Center affairs by encouraging intellectual and social ties between members and the Management Center. Objectives:

Foster interaction between alumni and the Management Center. Promote acquaintance among alumni. Provide a medium for professional networking. Promote positive growth within the Management Center culture.

Benefits:

Scholarships: o Access to announced scholarships on future programs (10% scholarship). Career related services: o From advising to network opportunities. Events: o Planned gatherings over dinner or reception for all members & professors. o Professional seminars on the latest trends in management and business. Newsletter: o E-newsletter with all updated news on business and alumni to be distributed to alumni. Website: o Access to latest news and information, newsletter issues and directory through the website.

Eligibility: All graduates of the Management Center programs are considered members of the Management Center alumni society.
Participants Pack Management Center - The American University in Cairo

27

CONTACT US

If you have any further inquires please contact:

The American University in Cairo The Management Center, Falaki Academic Center 24 El-Falaki Street. P.O. Box 2511. Cairo 11511, Egypt Tel: 202 2797 6700/ 6701 Email: mcenter@aucegypt.edu www.aucegypt.edu/Business/mc

Institute of Management Development Email: imd@aucegypt.edu

Institute of Quality Management Email: iqm@aucegypt.edu

Institute of Banking and Finance Email: ibf@aucegypt.edu

For your complaint http://www3.aucegypt.edu:8090/mcenter/ComplaintPage.php

Participants Pack Management Center - The American University in Cairo

28