CHRIS CHAMBERLIN

Danville, CA 94506 Tel: 925-890-2445 cdchamberlin@gmail.com

GENERAL MANAGER COO GLOBAL OPERATIONS LEADER

Proven track record of creatively solving business problems from strategy & business model creation to hands-on, operational execution and measurement. Leads with a global, diverse and multi-disciplinary background. Known for building, motivating and empowering ambitious, high performance teams capable of tackling complex challenges. Approaches opportunities in a pragmatic, passionate and accountable manner leading by example and nurturing relationships. Enjoys continually learning in innovative, high energy and fast paced environments. M.S., International Marketing; B.S.E.E. Industry Expertise Computer Networking Telecommunications Unified Collaboration Mobile Applications Services GreenTech/CleanTech Functional Expertise Sales Operations Engineering Operations Product Marketing & Management Business Development Strategic Partnerships Finance Capabilities Go-To-Market Strategy & Execution Building High Performance Teams Complex Cross-Functional Collaboration Program & Project Management Predictive Metrics & Governance Articulate Communicator

ACCOMPLISHMENTS
Set-up a start-up business unit within Cisco to address the consumerization of IT trend by creating a capability and infrastructure to sell video and energy consumer products through established enterprise channels. The business unit delivered its first complete software, hardware and cloud solution using agile development processes in nine months. Established and managed key mobile handset and carrier strategic relationships to create a large scale cross functional cloud based mobile strategy supporting Ciscos $250M Unified Communications business unit. Unlocked ~$100M in small business services renewal revenue by solving a complex, multi-tiered channel go-to-market problem using an innovative process to lower transaction costs through automation and focusing on the end customer. Championed a large and complicated program to convert to Salesforce.com, a cloud based CRM solution, to enable new sales processes to be delivered to a 12,000 salesperson organization reducing sales tool delivery times from quarters to weeks. Re-engineered and implemented a comprehensive business process called the factory model enabling the sales operations team to more efficiently work together by clarifying roles, eliminating redundant functions and creating capacity to scale. Designed and implemented Ciscos global accounts program spanning 200 customers and 20% of corporate revenues.

CISCO SYSTEMS, San Jose, CA

Director, Operations (COO) Prosumer Business Unit (2009 to December 2011) Built a start-up business unit from scratch.

1998 to 2011

Introduced an agile software development process (as a certified scrum master) enabling the delivery of a new video capture service based on consumer camcorder that was sold to enterprise customers Turned up a new data center (based at Interap in Seattle) to support cloud video storage delivered in nine months Led Ciscos multi-million dollar strategic investment and managed two key OEM suppliers to deliver the home controller product in support of the Connected Energy and Smart+Connected Communities businesses Established a 30-person team responsible for hardware, software and cloud engineering, program management and service & support. Developed and ran all planning, operations and governance processes for the start-up business unit

CHRIS CHAMBERLIN
Director, Product Management Mobility (2008 to 2009) Developed a cloud based mobility strategy.

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Managed the products and services from a Cisco acquired start-up to address the mobility roadmap gap in the Unified Communications portfolio which was key investment of Ciscos $2B Voice Technology Group Originated and recommended Ciscos highly cross-functional mobile phone strategy based on a cloud computing platform which was shared at the RIM worldwide user event with over 5,000 attendees Ran key mobile ecosystem alliances including Apple, Nokia, RIM, AT&T, Verizon, Sprint Director, Worldwide Service Sales Operations Small Business (2005 to 2008) Solved a highly complex business challenge with a large cross functional team Built and implemented strategy to address the $1B revenue opportunity associated with selling recurring break/fix services to small business customers while maintaining high margins to Cisco and indirect partners using automation Developed and managed the partnership with a services company to deliver components of the automation strategy including a renewal portal, low cost customer service and consumer-like billing capabilities Designed and developed operational processes and go-to-market capabilities for a new remote service product called SmartCare that enabled Ciscos indirect channel to provide network-based service and support to their customers Director, Worldwide Sales Operations Process, Application, and Release Management (2002 to 2005) Re-engineered sales processes and spearheaded the move to cloud based sales tools Created an innovative process to design, build and release new operational capabilities across Ciscos 12,000-person sales global organization called the Factory Model for a 100-person sales operations group Responsible for the Market to Sell process segment which was one of the five key corporate focus areas. Built a DMAIC culture and was a member of a large cross functional team charged with re-engineering sales capabilities Recommended and implemented Salesforce.com to the global sales and channels organizations as an innovative, forward thinking solution enabling Ciscos selling engine to scale rapidly and better address its end customers needs Led a team of 20 managers, program/project managers and analysts to re-engineer global sales processes Finance Controller, Worldwide Sales Operations and Channels (2000 to 2002) Initiated and managed a global prioritization and governance processes in addition to FP&A support functions Program Manager, Global Accounts (1998 to 2000) Set-up the program infrastructure (compensation, reporting and tools) to enable Cisco to sell in a coordinated fashion globally

AT&T, Basking Ridge, NJ

1989 to 1998

District Manager (Controller), Sales and Finance for National Accounts-West, San Francisco, CA (1996 to 1998) Chief of Staff, Sales Re-Engineering/Transformation Initiative, Bridgewater, NJ (1995 to 1996) Marketing Manager, Global Services Sales Programs and Governance, San Francisco, CA (1994 to 1995) Field Sales, National Account Manager and Systems Engineer, Farmington, CT (1989 to 1994)

EDUCATION / INTERESTS
M.S. International Marketing, Rensselaer Polytechnic Institute, Troy, NY, 1991 B.S.E.E. (with Distinction), Worcester Polytechnic Institute, Worcester, MA, 1989 Cisco Certified Design Associate (CCDA) and Cisco Certified Network Associate (CCNA), 2007 General aviation enthusiast and commercial instrument rated, multi-engine pilot, 1984 to Present Member and competitive sailboat racer, St Francis Yacht Club, San Francisco, CA, 2004 to Present