Amphion Model 12

Users Guide Version 1.0.7

Ei3 Corporation 136 Summit Avenue Montvale, NJ 07645 USA Telephone +1-201-802-9080 www.ei3.com

Amphion Model 12
Users Guide

Table of Contents
Table of Contents..................................................................... 2 Important Information ............................................................. 3 Specifications .......................................................................... 4 Amphion Model 12-H (Shop Floor) ................................... 4 Amphion Model 12-N (Machine LAN) .............................. 4 Physical ............................................................................... 6 Fuse Protection ................................................................... 6 Electrical ............................................................................. 7 Optional Wall Plug Power Supply ...................................... 7 Networking ......................................................................... 7 Machine LAN ................................................................ 7 Internet ........................................................................... 8 Service............................................................................ 8 RS-232 Port .................................................................... 8 Installation .......................................................................... 9 Terminations ....................................................................... 9 Installing the Amphion ..................................................... 12 Operating the Amphion ......................................................... 13 Circuit ID # ....................................................................... 13 Configuration .................................................................... 14 Configuration using the Local tool: ............................. 16 Initial Start-up and Operation ........................................... 22 Compatible Applications .................................................. 24 Troubleshooting ..................................................................... 25 Yellow LED: Power ..................................................... 25 Green LED: System ..................................................... 25 Blue LED: Tunnel ........................................................ 25 Ethernet Link Lights: ................................................... 26 Troubleshooting Steps.................................................. 27 IP Config Test .............................................................. 30 If Amphion must be replaced ............................................ 31 Accessories ....................................................................... 31 Power Supply .................................................................... 31 Warranty and Repair .............................................................. 32

Page 2 of 34

Important Information
Safety: These instructions must be followed: THE USE OF THIS DEVICE IS SUBJECT TO THE TERMS AND CONDITIONS OF PURCHASE. IT IS THE RESPONSIBILITY OF THE USER TO ENSURE THAT ALL LOCAL SAFETY CODES ARE OBSERVED DURING THE USE OF THE AMPHION MODEL 12. IN PARTICULAR BUT NOT LIMITED TO, THE USER MUST OBSERVE ALL CODES PERTAINING TO PERSONNEL SAFETY WITH RESPECT TO REMOTE MONITORING AND ADJUSTEMENT OF EQUIPMENT.

Liability: The user assumes all liability when using the Amphion device. EI3 CORPORATION ASSUMES NO RESPONSIBILITY OR LIABILITY RESULTING FROM THE USE OF THE AMPHION MODEL 12 DEVICE. EI3 CORPORATION IS NOT LIABLE FOR DAMAGES CONSEQUENTIAL OR OTHERWISE THAT MIGHT OCCUR FROM THE USE OR MIS-USE OF THE AMPHION MODEL 12 DEVICE.

This device should only be used with Ei3 Corporation approved applications and incorporates technology protected by US Patent # 7,054,919.

Page 3 of 34

Specifications
Amphion Model 12-H (Shop Floor)
This Amphion is called the H to describe its High speed or broadband Internet access capability. It is also known as the RSSD, or Remote Service Security Device. This device can perform the function of remote service to one machine, or it can be converted remotely by Ei3s NOC technicians to become the master RSSD Amphion. The basic premise of this architecture is to create only one service tunnel between the end-customer plant site and the remote service platform. The Shop Floor Amphion device creates a tunnel that connects service technicians to multiple machines on the shop floor. This single tunnel is used to pass all the data traffic necessary to perform the remote service features for all the machines within the shop floor. This model is identified by its handset and line jacks, the larger enclosure, as well as a green trim.

Amphion Model 12-N (Machine LAN)

The MRFD Amphion is called the Model 12-N to describe its Network Address Translation or NATting ability. It is also known as the MRFD, or Machine Router Firewall Device. This device will be packaged in a smaller DIN rail mounted enclosure and will have the same terminals as the Shop Floor model except that the modem connections will not the included. Because many of the machines will have similar or even identical IP addressing schemes, it is necessary to translate the addresses of these machines into a single network. This network translation function is performed by the Machine LAN Amphion. During the set-up process for a customer shop floor the Machine LAN Amphions are used together with the Shop Floor Amphion to create a single organized network. This model has a red trim, has no Handset and Line jacks, and is contained in a smaller enclosure.

Page 4 of 34

Figure 1: Amphion devices arranged in a typical plant configuration

Page 5 of 34

Physical
The Amphion has the following physical specifications for the model 12-H and model 12-N:

Model 12-H Outside Dimensions Mounting Weight Max Temperature Min Temperature Protection 210 x 74 x 165 mm 8 x 3 x 6 Inch Standard DIN Rail -orStand alone shelf 1.4 kg/3 lbs 50 C or 122 F 0 C or 32 F IP 10 NEMA 1

Model 12-N 165 x 51 x 165 mm 6 x 2 x 6 Inch Standard DIN Rail -orStand alone shelf 1.2 kg/2.5 lbs 50 C or 122 F 0 C or 32 F IP 10 NEMA 1

Fuse Protection
The Amphion has a user replaceable fuse. It has the Size: Type: Current: Voltage: 5mm x 20mm GDB, Glass tube, Fast Acting 500 mA (0.5 Amp) 250 Volt

CAUTION: For continued protection against risk of fire, replace only with same type and rating of fuse.

Page 6 of 34

Electrical
The Amphion model 12 is designed to be connected to a regulated 24VDC power source. The power should be connected to the power terminals according to the terminal drawing supplied in the Installation Section of this manual. The Amphion is designed to be deployed within a Limited Energy Circuit. The 24 VDC power supply should be limited to protect the Amphion device and wiring. Power supply requirements: Main Power: 24VDC, 10 W Circuit Protection: 500 mA Glass Fuse

Optional Wall Plug Power Supply

An optional 24 VDC wall-mounted transformer is available for the Amphion. This device is provided with a variety of international plug configurations. See the accessories section for the proper part number used for ordering a plug-in transformer.

Networking
The Amphion is designed to accommodate a wide variety of networking requirements. There are three networking ports on the Amphion. Each port provides a dedicated function and they are labeled as Machine LAN, Internet and Service.

Machine LAN
Physical Type: LAN Requirements: Network Address Translation: Number of Addresses: 10/100 MBit Ethernet connected via RJ-45. Private IP networks only are supported. 1 to 1 NAT allowed. The Machine LAN port can support up to an entire class-C range of IP Addresses (254 addresses)

Page 7 of 34

Internet
Physical Type: 10/100 MBit Ethernet connected via RJ-45 Access to Internet must be provided to this port. At least 56 kbps of bandwidth must be available to this port for remote service. Normally 4k is used for remote monitoring No more than 125ms of latency should be measured to www.ei3.com

LAN Requirements:

Bandwidth:

Latency:

Service
This service port is provided for access to defined network resources in a secure manner. Contact Ei3 Corporation if you desire to implement this feature. Physical Type: 10/100 MBit Ethernet connected via RJ-45 DHCP connection for service technician convenience to specified secure services.

LAN Requirement:

RS-232 Port
This port is provided for Ei3 corporation to service the device. Do not attempt to connect any user equipment to this port. Physical Type: 9 pin D-shell

Page 8 of 34

Installation
The Amphion should be located inside an electrical control panel. The degree of protection and temperature specifications should be observed for correct operation.

Terminations
Name Line Wire Type 4 conductor CAT 3 telephone wire Connector RJ-11 To Standard Analog telephone service Function Provide remote service access to the Amphion Device To provide service technicians with secure resources The devices on this network will be securely accessible Connection to the internet for service & monitoring Power for device Wire shields

Service

CAT-5 Network cable

RJ-45 Crossover

Hub or notebook PC

Machine LAN

CAT-5 network cable

RJ-45

Hub on machine network

Internet

CAT-5 network cable

RJ-45

24 Power supply E

0.03 to 1.5 mm2 AWG 16-22 0.03 to 1.5 mm2 AWG 16-22

Stripped end

Stripped end

Hub on network which has Internet Access 24VDC power supply Panel ground or earth

Page 9 of 34

Amphion
Optional: Telephone connection Optional: Local service connection to technician PC REQUIRED: Connect to Machine LAN REQUIRED Connect to site LAN / Internet access
24 VDC Tunnel Service System Power Line Handset

X
Machine LAN Internet

Remote Service Security Device

Optional: RS-232 port 24 VDC power supply +V 0

Serial

9 pin D-shell

+V 0 E 500mA Fuse

ei3 Corporation
www. ei3.com

Note: Pictured above is the model 12-H faceplate.

Page 10 of 34

MRFD
Machine Router Firewall Device

Optional: Local service connection to technician PC REQUIRED: Connect to Machine LAN REQUIRED Connect to site LAN / Internet access Optional: RS-232 port
24 VDC

Tunnel System Power

9 pin D-shell

Service Machine LAN Internet

HIGHWAY VIEW

Serial

+V

+V 24 VDC power supply 0

0 E 500mA Fuse

Note: Pictured above is the model 12-N faceplate.

Page 11 of 34

Installing the Amphion

The Amphion device must be located inside an electronic enclosure and mounted on a metallic DIN rail that is bonded to earth. A limited energy circuit of 24 VDC power should be connected to the +V and O terminals using individual wires as per the specifications in the Terminations table above. If the communications cables have shields, they can be terminated on the E terminal. All applicable codes regarding the wire gauges and color codes must be observed. Along with your Amphion Model 12, you will receive a network diagram indicating the location on the network where the Amphion should be placed. There are two ways to connect the Amphion to your network correctly: 1. Using a CAT5e Crossover Network Cable.

In order to connect the service technicians computer to the Amphion to make repairs, we recommend using the provided Crossover Ethernet cable. Make sure the crossover cable is connected directly from the Ethernet port on the technicians computer to the Service port on the Amphion. 2. Using an Ethernet Hub set to Normal mode.

An alternative approach to providing service would be to connect both the computers Ethernet port and the Amphions service port to an Ethernet hub (set to Normal mode). For best results, make sure that the hub has no other devices attached to it. This will ensure the Amphion can properly communicate with the devices on your network.

Page 12 of 34

Operating the Amphion

The Amphion Model 12 is an integral part of the Ei3 secure network. In order for the Amphion device to work properly, it must be configured with information about the local internet access and machine LAN. The configuration process identifies the following facts about the network environment: The Identification of the Amphion device within the Ei3 secure network, The method of connection to the Internet, and, The Addresses of the equipment that is protected by the Amphion device.

Circuit ID #
The Amphion Model 12-H (Shop Floor) is shipped preconfigured with an Ei3 Circuit ID#. This number is used to identify your Amphion device and its connected equipment. The circuit ID number is located on the label which is mounted as shown in the illustration below:

This circuit ID# can be used for configuring the Amphion device online or with the optional local configuration tool. The Amphion Model 12-N (Machine LAN) has a Serial Number instead of a Circuit ID.

Page 13 of 34

Configuration
To configure the Amphion device you will need to know the following facts: First, determine your Amphion Circuit ID# it will be in the format xxxx-yy. This ID is located on the serial number label attached to the side of the device. Ei3 Circuit ID :

Next, research information about the Internet access that is provided. Does the Internet Access device have DHCP available? Internet device has a DHCP Service Yes, No If there is no DHCP service, then what is the IP address that the Internet access device has for the Amphion Device? Enter the IP Address for the Amphion:

IP Address Subnet Mask

Default Gateway

___ - ___ -___- ___ ___ - ___ -___- ___ ___ - ___ -___- ___

IP Address information about the Machine LAN These addresses for these devices must conform to the following rules: a. They must all be on the same network b. They must be in the following IP range: 192.168.0.1 192.168.255.254 or 172.16.0.1 172.31.255.254 On the table provided below, enter the IP addresses of the devices that will be connected to the Machine LAN. Use additional pages if there are more devices on your machine LAN Page 14 of 34

Once this information has been filled out it is possible to configure the Amphion device.

IP Address

Device Name on Machine LAN

___ - ___ -___- ___ ___ - ___ -___- ___ ___ - ___ -___- ___ ___ - ___ -___- ___ ___ - ___ -___- ___ ___ - ___ -___- ___ ___ - ___ -___- ___ ___ - ___ -___- ___ ___ - ___ -___- ___

Page 15 of 34

Configuration using the Local tool:

The Networking information you provided above can be input into the Amphion using a PC connected to the Amphion and a web browser. Connect your PC directly to the Amphion device using a CAT-5 crossover Ethernet cable. Note that at this time, the machine LAN devices do not need to be connected to the Amphion. Once your PC is connected, navigate your web browser to the address provided on the information card with the Amphion package. (This can be done by typing directly into the browser bar.) Login into the Amphion using the credentials provided on the information card in the Amphion package. If you do not have the information card in the Amphion package, you can contact Ei3 support at +1-201-802-9080. You will need to know your Amphion's circuit ID or serial number to receive the requested information.

Page 16 of 34

Login Page

The Login page should display automatically. The user name and password for the device are provided on the information card included with the Amphion package shipped to you. If you do not have the password, please contact Ei3 support. After providing the login information, click on the login button.

Page 17 of 34

Internet Access page After login, the first page displayed is the Internet Access screen.

This page is only visible when configuring a Shop Floor Amphion (Model H).

This page allows the user to configure information about how the Amphion device can access the Internet. The preferred method is to connect the Amphion device to a network that has a DHCP server that provides an address to the Amphion device. If your Internet access point has a DHCP server available to provide an Internet address, then check the DHCP box, and you are done. Otherwise, you will need to fill in the Internet access information below, including: The IP address that is available for the Amphion to use as the Internet access point. The subnet mask for the network the Amphion uses for Internet access. The Default Gateway must also be provided.

Page 18 of 34

Configure Machine LAN page

This page is only visible when configuring a Machine LAN Amphion (Model N).

On this page all of the settings of the MRFD can be configured. First the project number, or Ei3 circuit number should be added, as well as if this is the first, second, or third, etc, MRFD to use this circuit ID. If you need to use a network address other than 192.168.100.0 for the LAN between the Shop Floor Amphion (Model H) and Machine LAN Amphion (Model N), you can do so by changing the default addresses of the network, subnet mask and default gateway supplied on this page.

Page 19 of 34

If you are using a Highway Server, the IP address of that can be configured by entering the address. If the Highway Server is not on the Shop Floor LAN, you will be required to enter a router IP address that the Highway Server is reachable by. Finally, in the table provided you must write your machine LAN IP addresses for all of the machine control devices that will be accessible. All the devices that will receive remote service through this Amphion device must be on the network specified here or they will not be remotely accessible. If the machine control devices are using IP addresses in the 192.168.0.1 192.168.255.254 IP range, be sure to select 192.168.0.0/16, before entering their IP addresses. Your Amphion device was purchased to support the network size that is allowed by this page. The standard configuration is for at most, a 29-node network. The user cannot increase this number. If you desire a different subnet mask configuration, please contact Ei3 technical support. The Amphion device must be given its own address on the Machine LAN. IMPORTANT: All devices that will receive remote service must have this address listed as their Default Gateway.

Page 20 of 34

Firewall Ports Page

On this page, the MRFDs firewall can be configured. An entry needs to be added here for each service that is used over the Amphions connection. Note that the Amphion come preconfigured with all of the most commonly used services, therefore it is usually not required to make any changes here.

Page 21 of 34

Reboot and Test page

Once all the Amphion device parameters have been configured, the device must be rebooted to load the networking information. The reboot can be accomplished by clicking on the Reboot button. The process takes about four minutes and during this time the browser will not be able to communicate with the Amphion device. After the reboot is completed, the green system light will begin its flashing cycle and you can log in. Also, the blue Tunnel LED will flash slowly when there is a valid connection to the RSSD. Your Amphion is now configured and ready for operation.

Initial Start-up and Operation

Once the Amphion has been properly configured, it can be connected to the LAN that has access to the Internet. After the Internet connection has been made, the Amphion power can be connected. By connecting power the following sequence should occur: The Yellow LED Power should illuminate, After approximately 1 second, the Green LED System will come on steady while the device is booting. After the system is fully operational this LED will flash on and off at one second intervals. Page 22 of 34

After approximately 4 minutes, the Blue Tunnel LED and Green System LED should start flashing, meaning that the tunnel has been created through the Internet. When the service tunnel is being used, the blue LED will indicate this by staying lit with no flashing. Now the Amphion is ready for operation. The Argo service network should function properly. This can be tested by creating an Argo key and using the key to access the equipment on the machine LAN. When the equipment is being accessed, the Blue Tunnel LED will flash rapidly at approximately 0.1 Hz. By using the Argo key and activating the network, it should be possible to ping every device that you have assigned on the machine LAN. If a problem occurs during the initial start-up and operations, see the troubleshooting pages provided later in this users guide.

Page 23 of 34

Compatible Applications
The following Ei3 Applications have been tested and are compatible with the Amphion Model 12. Argo Service Platform Remote Monitoring Enables secure access to IP devices connected to the Amphion. Monitoring of Parameters including Energy Consumption, Process, Production, Quality and others Tracking of equipment downtime Tracking of equipment parts, consumables and maintenance activities Mange and report on production recipes Manage quality tests and relate to process parameters

Downtime Tracking Lifecycle Tracking

Recipe Management Quality Management

More information about these applications is available at www.ei3.com/products

Page 24 of 34

Troubleshooting
The Amphion has three large LEDs to indicate the status of its most important functions. These LEDs can provide valuable information during the troubleshooting process.

Yellow LED: Power

The Power LED indicates that a proper level of DC power is connected to the Amphion device. LED STATUS Solid OFF INDICATES Problem with Amphion Fuse failure Amphion Power supply and fuse both working correctly

Solid ON

Green LED: System

The Green LED indicates the status of the Amphion CPU. It blinks with several different flashing patterns to indicate different operations. LED STATUS Solid OFF Solid ON Blink (ON/OFF 1 s) INDICATES Problem with Amphion Amphion booting, not ready for operation Amphion is ready to function correctly

Blue LED: Tunnel

The Amphions Blue LED indicates the status of the secure tunnel created through the Internet to the Ei3 security host. It blinks with different patterns to indicate the secure tunnel activity. Page 25 of 34

LED STATUS Solid OFF Blink 1 Hz (ON/OFF 1s) Solid ON

INDICATES Tunnel has not been created, Ei3 security server host not found Amphion has created a tunnel to host server Amphion has detected data traffic to/from host server

Ethernet Link Lights:

Next to each of the three Ethernet port are link lights. They indicate the following status information. Left (top) LED indicates the link status. This LED will be yellow if the network is detected to be 10 Base T and green if the network is 100 Base T. If there is a problem with the Ethernet cable, this LED will be OFF. Right (bottom) LED indicates the link activity. This LED will flash green whenever network activity is detected, even if the network activity is not destined for the Amphion device.

Page 26 of 34

Troubleshooting Steps
The following steps can be used to help guide troubleshooting activity:
Status Indication: Yellow LED not on Probable cause: No power on the 24VDC terminals. Check to see if there is 24VDC power on the terminals Fuse may be open circuited. Check the Amphion Fuse. Amphion is defective. Replace the Amphion using the RMA procedure documented below.

Status Indication: Green LED not flashing Green LED is not lit.

Probable cause: Amphion has not finished booting up. Amphion CPU has stopped running. Reboot device by cycling power. Amphion is defective Replace the Amphion using the RMA procedure documented below.

Page 27 of 34

Status Indication: Blue LED not lit.

Probable cause: Wiring to Internet through the LAN is not correct. Check wiring to LAN.

Blue LED not lit.

The Internet IP configuration is incorrect. Carefully check the entries for the Internet IP configuration. Reboot the device and perform the Ping test

Blue LED not lit.

The LAN does not permit internet access. Perform the Ipconfig test described in this section.

Status Indication: Link Light not on. (Any of the three Ethernet ports)

Probable cause: Wiring to the Hub/Switch not correct. Check that a crossover cable is not what is required. (For example when wiring directly to a device such as a PC) Improper configuration of the Internet address settings on the Amphion Correct the settings, or use the IP Config test described below and contact Ei3 support.

Status Indication:

Probable cause:

Page 28 of 34

Network Activity LED not flashing

There is no Ethernet network activity. Check cables and check devices to see if traffic should be occurring. Wiring problem

Page 29 of 34

IP Config Test
During the Set-up of the Amphion, it is useful to perform this test, called the IP Config test. To perform this test, follow these steps: 1) Find a notebook PC that has Internet browser capability. Make sure that the PC is not configured for wireless Internet access. 2) Disconnect the cable that was plugged into the Amphion Internet port and connect it to the notebook PCs Ethernet port. Note that there should be a Link Light on the PC. 3) Verify that the PC can use this connection to browse to the Internet, for example type to browser to www.ei3.com or other public web address. 4) Once the PC can browse the internet, open up a DOS window by going to Start>Run>CMD 5) In the DOS window type CD\ , the computer should display C:\ 6) Type ipconfig all The computer will display information about the network connection. 7) Type cntl+Print Screen to capture the results. 8) Email the results as an attached picture file (jpg or bitmap) to Ei3 support.

Page 30 of 34

If Amphion must be replaced

If all the troubleshooting steps have been followed and the Amphion device still does not function, then the device may need to be sent back to Ei3 Corporation. When shipping the device to Ei3 Corporation a return materials authorization form should be enclosed. A copy of the form is attached at the end of this user guide. Forms are also available by contacting Ei3 Corporation. It is important not to ship the device without first completing the return materials authorization, or it may cause delays in providing a replacement. The authorization process is described in the Warranty and Repair section of this user guide.

Accessories
There are several accessories available to increase the functionality of the Amphion device. These accessories can be purchased by contacting Ei3 Corporations sales team.

Power Supply
A DIN rail mounted power supply can be provided. Order Ei3 part # IAA-PSU-X For customers that desire to place the Amphion in the IT environment and do not have access to a 24VDC power supply, a standard wall mounted power supply can be used The optional 24 VDC international power supply includes most common plugs used in major countries.

Page 31 of 34

Warranty and Repair

If the Amphion device is being used as a part of an active Ei3 Service program, replacement and repair is covered under an extended warranty. The warranty allows for the device to be returned for a replacement device for no replacement charge. Prior to replacing the device, the user should follow the Return Materials Authorization process outlined below.

Return Material Authorization Form

If you think that the Amphion Model 12 is defective or needs repair please follow these steps: 1) Contact Ei3 Support at +1-201-802-9080. Be prepared to provide information about the Amphion model 12 including: Circuit ID # or Serial # Problem A copy of the IP Config test results (C:\ipconfig all) 2) You should receive a RMA (Return Material Authorization) number from Ei3 support. This number is used to expedite and track the replacement Amphion device. 3) Fill out the information on the next page and send it along with the Amphion device to Ei3 Corporation. 4) The device should be packaged in a shock-absorbing container for shipment. Suitable materials include, bubble-wrap, packing noodles, and air bags.

Page 32 of 34

RETURN MATERIAL AUTHORIZATION FORM

Send To: Ei3 Corporation RMA Department 136 Summit Avenue Montvale, NJ 07645 USA AMPHION MODEL 12 RETURN RMA Number: Circuit ID # Serial # The Replacement Unit will be sent to this address: Attention: Company Name: Street Address: City: State: Postal Code: Country:

Write special shipping Instructions:

Page 33 of 34

Amphion Model 12
For more information about the Amphion 12 and other remote monitoring products please contact us at Ei3 Corporation.

Ei3 Corporation 136 Summit Avenue Montvale, NJ 07645 USA +1-201-802-9080 www.ei3.com

Page 34 of 34