D ENI S E L I TZ

6882 Huron Street Denver, Colorado 80221 303.570.5369 dalitz.litz@gmail.com

ADMINISTATION/CUSTOMER CARE SPECIALIST

FOCUS: Administrative/Customer Care Specialist/Clerical PROFILE SUMMARY Highly motivated, well-organized, and versatile professional, with demonstrated expertise in customer service and office administration. Exemplify ability to manage time, prioritize tasks, and exercise sound judgment required to improve the quality of services. Exhibit proficiency in resolving customer difficulties and satisfying customers through service rendered. Equipped with dynamic organizational aptitude along with planning and multitasking skills. Skilled at directing demanding operations and complex schedules. Successful in assuming increasing levels of responsibility; effective in managing multiple assignments under extreme pressure while meeting tight deadlines. Recognized for strong work ethic, positive intellectual approach, and commitment to service excellence and client confidentiality. Areas of expertise include: Complaint and Inquiry Resolution Conflict Management and Resolution Client Needs Assessments Communication and Interpersonal Business Process Development Skills Strategic Planning and Execution Time Management and Scheduling Leadership and Team Building CAREER OVERVIEW Unsurpassed skills in supervising more than 500 drivers, 32 operators, and 6 dispatchers; participated in hiring and terminating. Took charge in organizing 18 drivers for scheduled pickup times from Denver to across Colorado and surrounding states, including Wyoming, Nebraska, and Kansas. Employed interpersonal skills in collaborating with diverse professionals, including case managers, nurses, adjusters, and doctors to ensure on-time arrival of patients to their appointments. Efficiently managed front office duties, which included handling and answering phone calls, administering daily updates on driver-files, planning events and making reservations, as well as monitoring insurances. Made certain that all drivers documents, including licenses and Department of Transportation (DOT) were updated; directly supervised motor vehicle registries (MVR) every six months as well as drivers fingerprints and background checking. Maintained car schedules for service within drivers schedule; dispatched last-minute appointments. Documented complaints and compliments from clients; reviewed insurance papers and coverage constantly; and managed non-emergency patient scheduling. Rendered support to drivers in the process involving necessary documentations, such as drivers license, DOT cards, MVR, green cards, SOS cards, as well as with fingerprints and background checks and Taxi License. WORK CHRONOLOGY I have recently put myself back in the job market. After Where 2 Transportation let me go in 2010, I lost both parents. I was the only one here to care for my dad and he suffered for 2 years. It took awhile but I know life goes on. If I learned anything during this time it was always look for the humor in life, do not take yourself too seriously, and it feels better to laugh than cry. I am looking forward to getting back out there and doing a great job for someone. I have maintained my computer skills, and am on the Internet daily. I am still a great mediator, and I still believe that great customer service is what this world needs. Communications & Scheduling Manager | Driver Manager | Dispatcher | Phone Operator WHERE 2 TRANSPORTATION Arvada, CO 20052010 Recruiting Director: 19952004 | Operator/Dispatcher/Communications Manager/Payments: 19901995 METRO TAXI Denver, CO 19902004 Manager, Independent Drivers Association YELLOW CAB DENVER CO. Denver, CO 19751989 CREDENTIALS

D ENI S E L I TZ

6882 Huron Street Denver, Colorado 80221 303.570.5369 dalitz.litz@gmail.com

Licensed Driver Trainer | The Colorado Department of Transportation

AWARDS |Recruiter of the Year | Coach U.S.A. 2001 |Volunteer, Daddy Bruce Event 1992 | 2004 Distributed dinner baskets Volunteer, Volunteers of America (VOA) 19962004 to 300-500 individuals; persuaded 50 cab drivers to volunteer in delivering the baskets