Letter of complaint- general characteristics:

Opening remarks: I am writing (this letter) to complain about your services, etc. I am writing (this letter) to make a serious complaint about your services, etc. I am writing (this letter) to express my dissatisfaction with your services, etc. I am writing (this letter) to express my concern about the fact that. I am writing (this letter) in connection with. The body of the complaint Firstly, /first of all, Secondly In addition to that, . Although/despite the fact/in spite of the fact... However, Closing remarks/Signing off I hope you will take action as soon as possible. I hope you will deal with this problem/matter as soon as possible/immediately. Please give this matter your immediate attention. I would appreciate it if you could look into this matter/problem as soon as possible. I insist (that) you deal with this matter as soon as possible/immediately. I (must) urge you to take action as soon as possible. I look forward to receiving/getting your prompt reply. I look forward to a resolution of this problem.

Read the following extracts from three letters (one informal and two formal) and complete them using appropriate linking words and phrases from the list. firstly example furthermore also in addition to this for even though but to make matters worse and A 1) .., I have my exams that week so it would be impossible for me to get away. 2) ., Mum is going into hospital on the 25 th 3) . Ive promised to spend a few days with her when she comes out. Hopefully, Ill be free to visit you after that, 4) . Ill let you know in plenty of time, anyway. B 5) .., could you possibly send me some more details of the duties I would be expected to carry out as a team leader? 6) ., would I be in charge of a particular group of students or working as part of a team? 7) , I would like to know how many hours a day I would be working and whether or not I would have any free time to myself. 8) , could you 9) . tell me if the travelling expenses to and from the camp are paid for? C 10) .. I have phoned the manager several times, still no one has been to look at the machine. The service engineer promised to come out on three separate occasions last month, 11) . each time he failed to show up. 12) , I had to miss three mornings of work because of this. I have also had to do all of my washing by hand, 13) ., as you can imagine, this is no easy task for a working mother with two young children.