The Big Day

Wedding Planners

Who we are?
Our team comprises of mainly seven well trained and highly qualified cum experienced members that are categorised in their specific roles as follows: Administration by Pukhraj misra. Market analysts and researcher by Debbie Creative department by Ozge Finance and accounts by Ahmad & Sakhshi Operation management by Joel Jacob Customer Relation Management by Gopan.
We are a team of dynamic young leaders with the ability to fulfil the requirements of the assigned roles using creative interactions and inputs. The individuals of the team can raise up to the demands of the real life situations with critical evaluation and required changes. The experience from various fields and business environments ensures the versatility of the team at the same time the ability to follow the objectives in the defined structure brings the professionalism into the team. We the team are ready to face a challenge with the strength of the experience and ability to adapt to the changing business environment due to external and internal factors

The vision:
Our mission is to generate your ideas into our creations and deliver it to you in a unique and organized way. It also includes low budget and un-stressful planning any time, anywhere

The Idea
Big Day is a wedding planning and event management service with a unique structure. The service absorbs the pressure and stress of planning and execution completely from the customers in such a way that they can enjoy their special day without a single point of worry.

WE have a good plan:

We believe in customer satisfaction from the time of first contact till the termination of the contract. We ensure to have the best wedding standards and event planning to a celebrity status. We know what is needed and will execute it according to the current style and culture. We focus on those weddings/events, which are requiring specific requirements. We do all kinds of weddings, which include all religion & culture where all customs rituals are needed. We have professionals to perform such weddings. We are happy to do same-sex, white, military, double, mass or even civil weddings. We do not charge any extra for specific weddings; all weddings are equally prioritised within our planning mechanism. U.K. market in wedding planning: The below stats shows the basic culture and phenomenon of English weddings. The average overall cost of getting married is 22,858 (up from 21,901 in 2008) Couples in London and the South East spend on average 23,932 Couples in Wales and the South West spend on average 18,991 53% of couples pay for most of the wedding costs The average length of an engagement remains 18 months The average engagement ring costs 2,090 (a 6.1% increase from 2007) 61% of brides choose their own engagement ring 45% of couples chose a religious ceremony Brides in East Anglia spend most on flowers, at 750, spending 44% more than the UK average spend of 520. Brides paid an average of 1,200 for their dress. The average age to get married for a bride is 29 and that of a groom is 31 These factors suggests that wedding is a long planned event for the majority, the amount of money spend is huge and every bride and groom want their wedding to be a memorable event. They take years to save the money for the special day and a lot of sentiments are attached with the event. The research also suggests that the preferences are far different in regions in the case of dress, food and decorations. The ceremonies are also different. Wedding planning is a challenging affair due to the diverse preferences. But people will be happy to take the service of a planner if they can provide the unique requirement of the couple in a professional way. They will be more than happy to spend their hard earned money through a experienced team who can execute their dream plan and manage any crisis as and when it arrives.

The Idea is significantly interesting because of the professional structure and the ability to convert the dreams of individuals into reality through a systematic process with high flexibility and uncompromised quality. The amount of time it can save for the couple is equally important. The clients are getting more options to pick their best-suited idea. The team and the couple manage every minor aspect of the event and their family can relax will enjoy the special day in its complete flavour.

Operation process
PRE-SALE:

enquiry and data collection

payment procedure

presentation of packages

signing of contract

customisation

finalisation of packages

PLAN EXECUTION:

site inspection and preperations

subcontractors and vendors contract agreement

financial approval

EXECUTION of order

POST SALE:

forwarded to legal desk disputes or legitations handled

CRM
CRM reports feedbacks to managment

closure/settlement

Packages:
A basic set of services is offered in every package. Most of the basic items of the packages are modifiable as per the specific need of the customer Flexible about food and venue even after having a very structured package. Add-on options are provided to address the specific needs of customers, which is usually

not covered in a package.

Every package contains Unlimited emails and phone calls to your wedding planner from the first day of contact. In fact we also arrange meetings with the Bride and/or groom. On the first hand we will try to do budget and basic itinerary for the day will be discussed as legal issues are to be told at first. Finalization of designs and requirements as per customers needs. Special requirements are discussed any out of budget add-ons are explained (if the customer needs any thing apart from our packages what we provide). The structure The business plan is conceived with an expandability option in mind. The modular structure enables the business to expand the scope in a timely manner without affecting the current operations. The expansion of the business is based on a franchise system with predefined patterns and operation plans. Structure of the corporate office 1. Administration department The administration department controls every operations of the business in the following way: Collect daily business reports from various franchises Liaison between the research team and management by converting the research statistics into suggestions. Collect customer feedback reports and recommendations from the corresponding department and process it to improve the quality of the business. Liaison between the operations manager and the management HR management

2. Market analysts and researchers The market research is a continuous process to identify the changing needs of customers as per the current trend. The target customer base redefined based on the recurring research Questionnaires are used in the research to estimate the average spending ability of the customers, which is used in the design of new packages.

The latest trends are identified with case studies to enhance the versatility of the packages.

3. Creative Department Creative management team offers the following to ensure quality and standards. The major responsibilities include Execution of the order with 100% customer satisfaction. Provide guidelines and training to creative personnels of the franchises. Some of the features includes: Venue Photographer, Videographer Next day album service Decorations Travel Hair Dresser Make Up Design Musician To Arrange Hen and Stag Night Accommodation guests Wedding Cake Wedding Cards Catering

4. Finance department They are sub divided into four specific roles which require: Accounts---> maintenance of company business accounts Budgets/planning ---> Development of packages, working plans Agreements ---> with franchises, associates , consultants and sub contracts with vendors NOTE: Legal matters In case of disputes or litigations liaison with legal experts and protect the interests of the company

5. Customer relation management A customer relation executive is assigned for each customer for their fulfilment of each and every requirement from flowers to all other necessary things. The executive will ensure customer satisfaction while the execution of the order. Coordinates with the creative team and operations manager to ensure timely progress and execution of the order.

 Takes customer feedbacks after the completion of the order and forward the same to the administration department with recommendations.

6. Operations management The operations manager has the responsibility to coordinate the client based operations of the location. First point of contact for customer, the front office executives will be under the operations manager co ordinate with Finance & creative departments to ensure the successful execution of the business.

Our structure

structure of the franchise

front office executive

operation manager

accountant

creative manager customer relation/marketing executive

NOTE: It is based on the type/tier of the franchise the staff strength may vary

Setting up milestones:

Short term objectives

Long term objectives

1.Brand awareness through advertisements

1.Stable and profitable margins.

2.Going Online, website deployment.

2.Company establishment.

3.Customer satisfaction.

3.Franchise agreements.

4.Creating assets 5. Employee development and satisfaction

6.Customer relation and re-planning.

The Three stages of our plan

Stage one (expected period of time to get this stage in running is 6 months

Service packages are developed according to the inputs from the research team and critical analysis of the finance department. Sub contractors/ vendors are appointed through a defined selection process to ensure the quality and feasibility of the project. Multiple vendors are appointed for the same purpose to address the diverse needs of the customers. For example there can be more than one caterer in the list of subcontractors to provide variety of food and cover the entire area of operation. The customer satisfaction survey results are processed to consider any required modifications to the packages and service providers.

Stage two (expected period of time to make this stage running is 1 year)

In the implementation of the first stage the expansion plans shall be initiated like Taking appointments of franchises Brand establishment, advertisement, campaigns and events Training for the franchises Introduction of special packages based on the special requirements of regions

Stage three (expected period of time to make this stage running is 6 months)

This stage includes the following process to implement the overall process of the execution of the plan: The assessment and modulation of the franchises Identification of underperformed franchises Research process to identify the possible reasons for under performance. Implementation of research findings Introduction of performance bonuses for performing franchises. Introduction of target based extra profit shares to encourage business.

The cash flow

The Cash Flow Projections

Month 1 CASH REVENUES Revenue from Service Sales TOTAL CASH REVENUES CASH DISBURSEMENTS Cash Payments to contractors Management Draws Salaries and Wages Promotion Expense Paid Professional Fees Paid Rent/Mortgage Payments Insurance Paid Telecommunications Payments Utilities Payments TOTAL CASH DISBURSEMENTS RECONCILIATION OF CASH FLOW OPENING CASH BALANCE ADD: TOTAL CASH REVENUES DEDUCT: TOTAL CASH DISBURSEMENTS CLOSING CASH BALANCE 18000 18000 58000 58000 73000 73000 73000 73000 131000 131000 146000 146000 Month 2 Month 3 Month 4 Month 5 Month 6

37000 0 14000 5000 2000 3600 300 100 400 14000 12000 0 3600 300 100 400

49000 16000 2000 0 3600 300 100 400

49000 16000 2000 0 3600 300 100 400

89500 17500 3000 3600 300 100 400

102000 17500 3000 3600 300 100 450

25400

67400

71400

71400

114400

126950

200000 18000 25400 192600

192600 58000 67400 183200

183200 73000 71400 184800

184800 73000 71400 186400

186400 131000 114400 203000

203000 146000 126950 222050

Its Importance For Investors its a perfect and safe investment, which can provide a regular dividend and a long-term sustainability based on developments and growth. It is very likely to assess the performance directly from the market. Our business will not be affected by the external factors like inflation or recession, which ensures regular steady income. There is a huge possibility of expansion and can possibly bring benefit with each such expansion for each investor. For our employees its really an employee friendly work environment where each of them can contribute and learn. The team spirit motivates the employees to perform better each time. The pride of being part of a big brand building process encourages the employees to work more efficiently and enthusiastically. Our employees will also be interested in the gratification of being heard in the group and significant positioning in the team, which will be our motivating process. Fro our Management team the execution of a systematic process with big goals is our priority. The opportunity to exhibit the management and problem solving skills. The management of a role and development of a work culture. Development of a strategy based on the experiences gathered from the market. And lastly the satisfaction of contribution to the development of a concept into working model should be emphasised to the betterment of the project.