Sandra Neubauer

Summary

5neubauer@cox.net

Cell Phone: (480) 694-0994

I provide processes and requirements that are complete, concise, and clear, ensuring the needs of the business managers are wholly understood and communicated clearly to operations personnel and IT developers. My approach is based on a synergistic combination of analysis, project, communication, and documentation skills, and extensive experience with a variety of IT software development lifecycles. KEY SKILLS Analysis Skills Analyze and document business processes (current and to be) Lead Joint Analysis and Design (JAD) Lead Failure Mode Effects Analysis (FMEA), Risk Analysis, Gap Analysis Capture business requirements, functional requirements, system requirements, data requirements Find and track testing issues
EMPLOYMENT HISTORY

Project Skills Understand TQM, ISO, and Six Sigma processes and tools End-to-end engagement in System Development Lifecycle Perform project planning Schedule and track tasks Facilitate large meetings

Software MS Office, especially Word Excel PowerPoint MS Project Visio SharePoint portal usage SharePoint project portal creation Adobe Acrobat

Wells Fargo, Phoenix, AZ Business Systems ConsultantBusiness Process Improvement (Contractor) September 2010 through March 2012 Check Order Program: Constructed a process document library for the Check Order Program team Analyzed and updated processes, policies, and procedures for the Check Order Program to reflect change of check printing vendor and merger of Wachovia Bank Created change notification and testing processes, policies Created job aids such as form templates, document maintenance instructions, software QuickRef guides, Data Analysis Reports Manual, Data Analyst Setup Guide Built master project and subproject plans for 2012 Safe Deposit Box initiatives Created screen mockups for proposed Safe Box software improvements Edited diversity newsletter for Consumer Business Deposits team Arizona Department of Education, Phoenix, AZ Business AnalystSoftware Analysis, Web Reporting (Contractor) November 2008 to July 2010 Performed software analysis and project management tasks to automate state assessment reporting for No Child Left Behind Act Consulted other IT units as needed about the business rules and data structure of the AYP/AZ Learns applications Completed project on time, avoiding interruption of $1.6 billion of federal funding Used SQL queries and data and process analysis to validate the AYP/AZ Learns applications and associated reports Documented the data flow process of the AYP/AZ Learns application Analyzed workflow process for project to automate School Health and Nutrition program audits using InfoPath and SharePoint, and tested the resulting application
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Wells Fargo, Chandler, AZ Technical WriterProcess Analysis, Process Improvement (Contractor) July 2008 to October 2008 Re-engineered site review process and tools to improve process efficiency and reduce department costs by an estimated $500,000 per year Designed documentation to provide a cohesive presentation of the tool, process, and methodology US Airways, Tempe, AZ Project Coordinator and Business Analyst (Contractor) April 2008 to June 2008 Managed Excel roadmap containing over 350 development deliverables, working closely with Payroll and HR personnel to align business priorities and development capacity Ensured customer goals were achieved by building robust responses to Technical Requests from customer, facilitating discussion between customer organizations and development team to refine requirements as needed Tracked development effort from requirements phase through completion, ensuring traceability, improving timeliness and accuracy of roadmap data, and resolving over 150 items Prudential Relocation, Scottsdale AZ Project CoordinatorProcess Improvement (Contractor) August 2007 to March 2008 Facilitated Joint Analysis and Design (JAD) with a major client plus Ernst & Young and Deloitte to improve year end accounting process by updating cross-functional process flows, capturing lessons learned, creating comprehensive calendars for team communication and reporting, capturing team decisions, capturing and tracking action items Working directly with Senior Directors, developed model department process maps and procedures for International Relocation, enabling rapid deployment of new accounts Effectively managed ad hoc, deadline-intensive projects for Senior Directors City of Mesa, Mesa, AZ Technical WriterBusiness Continuity Process Analysis (Contractor) January 2007 to July 2007 Expanded IT Departments Disaster Recovery Plan from recovery only of mainframe to recovery of distributed architecture consisting of over 180 servers Authored a white paper of best practice data retention policies Documented current data retention and data backup practices, capturing gaps, risks, and future plans Disaster recovery documentation included infrastructure diagrams, recovery process flow diagrams, damage assessment checklists, and more Bank of America, Phoenix, AZ Technical WriterProject Management Support (Contractor) September 2004 to December 2007 Mentored 15+ project managers on Bank of Americas Six Sigma processes, coaching them on Six Sigma Change Process, Standard Software Process, and project finance tracking Supported project managers with project deliverables, project library maintenance, job aids, and over 20 Project Management Review presentation decks Built business requirement documents that quality-scored 93%several scored 100% Facilitated project team meetingssome with over 40 participants. Led Failure Mode Effects Analysis to capture, rank, and mitigate project risks. Maintained meeting documentation, including minutes, action items, and parking lot Audited project documentationensuring project managers were tracking versions, obtaining peer and quality reviews, and acceptance signoffs, ensuring processes and deliverables were complete and properly documented
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SIX Sigma Qualtec, Tempe, AZ Technical WriterProcess Analysis, Business Continuity Planning (Contractor) July 2002 to May 2005 Acted as sole designer and writer of documentation for SixNet Intelligence, an application serving the operational excellence marketplace Created a comprehensive documentation suite including installation guide, users guides, Six Sigma Memory Jogger, administrators guide, IT policies and procedures, and more Created disaster recovery plan based on industry best practices and managing scenarios ranging from a single server failure to complete loss of the Network Operations Center Documented software change management process for development group that used Extreme Programming method Arizona Department of Education, Phoenix, AZ Technical WriterSystems Analyst (Contractor) May 2001 to June 2002 Took up responsibilities of System Analyst, producing functional requirements and system requirements for National School Lunch Program system Led JAD sessions with Arizona Department of Education personnel and school district representatives Interact Commerce Corporation, Scottsdale, AZ Senior Technical Writer January 2000 through May 2001 Analyzed installation process that encompassed over 70 possible upgrade paths. Redesigned installation manual, simplifying procedures and reducing 21 chapters to 11 Created Planning and Implementation Workbook for customers to request customizations, and to support Professional Services Group in designing and installing SalesLogix systems Employment Highlights Prior to January 2000 Redesigned installation guide and created supporting job aids, eliminating customer complaints about difficult and confusing installation process. Afterward, 98% of customers were able to install without contacting customer support
EDUCATION--DEGREE

Associate in Business Data Processing, Magna cum Laude, Lansing Community College, Lansing, MI
RECOGNITION AND AWARDS

Recognized (by Sterling Commerce, Inc.) for process improvement that reduced customer support per ODBC implementation from an average of 72 hours to less than one day Received Distinguished Technical Communication award from Phoenix Chapter of the Society of Technical Communication for SalesLogix2000 Planning Guide

Sandra Neubauer