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Manufacturer 3M Touch Systems (Microtouch) American Power Conversion (APC) APG Cash Drawer Axiohm

DOA Period* 30 days

30 days

Manufacturer's Warranty Terms CRT and Desktop LCD monitors: 3 year warranty Chassis monitors: 1 year warranty Touch controller and sensor: 5 year warranty 2 year warranty Customer calls APC to receive RMA

Warranty Service www.3mtouch.com (866) 407-6666 www.apcc.com (800) 890-4272 www.apgcd.com (763) 571-5000 www.axiohm.com/service (607) 274-2414 www.cherrycorp.com (800) 510-1689 (630) 705-0900 (905) 764-5100 www.cisco.com (800) 553-6387 http://cbma.custhelp.com (800) 843-8270 (800) 525-2785 (800) 328-8623 (407) 523-5540

30 days 30 days

2 years standard warranty Series 4000: 3 year warranty (additional 2 year for registering product) 2 year warranty

Cherry Electrical Products Cisco Citizen

15 days

All Keyboards: 2 year warranty Warranty Service USA: Gremark Technologies Warranty Service Canada: Grand Tech Technical Services 1 year limited warranty Impact Printers: 1 year warranty Thermal Printers: 2 year warranty Media, Printheads: NO RETURNS 2 year warranty 1 year warranty E-class printers and options: 1 year or 1million linear inches M-class printers and options: 1 year or 1million linear inches I-class & S-class printers and options: 3 year or 3 million linear inches W-class printers and options: 5 years or 4 million linear inches Prodigy, Prodigy Max, Pro Plus, Allegro II Series: 1 year or 1 million linear inches **Printer warranties do not include printhead, belts or platen rollers or cutters Printheads, platten rollers, belts and cutters: 1 year or 1 million printing inches AccuTouch CRT: 2 year Unit / 5 year Screen / 5 year Touch Controller AccuTouch LCD Series 1000: 1 year Unit / 5 year Screen / 5 year Touch Controller AccuTouch LCD Series 3000: 3 year Unit / 5 year Screen / 5 year Touch Controller IntelliTouch CRT: 2 year Unit / 2 year Screen / 2 year Touch Controller IntelliTouch LCD Series 3000: 3 year Unit / 10 year Screen / 5 year Touch Controller Printer: 1 year warranty Printhead: 1year or 100,000 impressions whichever comes first 1 or 2 year warranty depending on model type IR Units: non-returnable, repair only 1 year warranty Bar Code Slot Readers - ST6400 Series, ST6450 Series: 1 year warranty CCD Hand Held Scanners - VT3060 & VT3060B Series: 1 year warranty CCD Hand Held Scanners - VT3080 & VT3080B Series: 1 year warranty CCD Fixed Mount Scanners - ST3700 Series: 2 year warranty Check Readers: ST8300 Series: 2 year warranty Cordless Scanners-IT3870, IT3875 ST5770, ST5770ALR: 3 year warranty Decoders - ST2000, ST2010 Series: 2 year warranty Dolphin 7200 2D, 7300 with Imager, 7400/7450 with Imager: 2 year warranty Dolphin 7200 with Laser, 7400/7450 with Laser: 1 year warranty Dolphin Series touch screen panel displays: 1 year warranty Image Readers, hand held linear - IT3220 2 year warranty Image Readers, hand held linear - IT3800/PDF Series: 5 year warranty Image Readers, hand held 2D - IT4410/OCR Series: 3 year warranty Image Readers, fixed position linear - IT3900 Series: 5 year warranty Image Readers, fixed position 2D - IT4700 & IT4710 Series: 3 year warranty Laser Scanner - ST5700 hand held high performance: 2 year warranty Laser Scanner - ST5750 industrial: 2 year warranty Magnetic Stripe Readers - ST6901, ST6920, ST6980: 1 year warranty Payment & Signature Capture Terminals - TT1500, TT3101, TT8810: 1 year warranty Payment & Signature Capture Terminal power supplies and cables: 1 year warranty Verifiers - QC150, QC200, QC600, QC610, QC620, QC630, QC650: 2 year warranty Verifiers - QC800 Series, QC3800V Imager, PC600: 2 year warranty Verifiers - QCP & QCHSP printers: 90 day warranty Verifiers, Online - QCOLV-10, QCOLV-SV: 1 year warranty Verifier Accessories - pen and mouse wands, contact scanners: 90 day warranty Verifier Accessories - power supplies and cables: 90 day warranty Wands - ST2380/J & K-X52XF: 180 day warranty Wands - ST2380:(keyboard wedge in wand) 5 year warranty Wands - ST6100: 1 year warranty Wands - ST6180: 5 year warranty

30 days 30 days NO DOA on printheads 30 days 30 days 30 days

Cognitive Solutions Datacard Group Datamax

Elo TouchSystems

NO DOA on printheads 30 days

www.elotouch.com (800) 557-1458

Eltron Card Printers Epson America Fargo Electronics HHP

30 days 30 days 30 days 30 days

(800) 344-4003 www.pos.epson.com (800) 922-8911 www,fargo.com (800) 459-5636 www.hhp.com (800) 782-4263

Manufacturer IBM Point-of-Sale

DOA Period* 4610, 4614, 4820, 4840 equipment w/peripherals classified "depot service" can be returned if failure occurs on 1st powerup All others: No DOA returns 30 days 30 days 30 days

Manufacturer's Warranty Terms 4614 (SureOne), 4840 with associated peripherals: 1 year depot warranty 4694, 4800, 4810, 4835 with associated peripherals: 1 year onsite warranty 4610, 4820: 1 year depot or 1 year onsite warranty (varies by model) Contact ScanSource Technical Support for DOA and warranty details by model.

Warranty Service (800) 426-7378

IC Verify ID Tech Intellitrack, Inc.

1 year warranty on hardware. 30 days free support from day of registration 1 year warranty 30 day warranty - must be requested through ScanSource

(800) 666-5777 www.idt-net.com (714) 680-5868 (888) 583-3008

Manufacturer Intermec Technologies

DOA Period* 30 days

Ithaca Peripherals (TransAct) Loftware

30 days

Manufacturer's Warranty Terms Barcode printers, data collection terminals, access points: 1 year Laser and standard CCD scanners, Cordless Linear Imager/Vista scanners: 3 years Corded Linear Imager/Vista scanners: 5 years Software: 30 days Printheads: 90 days Intermec Take-from-Stock Media: Returnable ONLY if original Intermec Case seal is unbroken Intermec Custom Media: NOT Returnable 2 year warranty

Warranty Service (800) 755-5505

www.transact-tech.com (607) 257-8901 (207) 363-3195

Logic Controls Mag-Tek Metrologic

90 days direct to Loftware 30 days 30 days 30 days

90-day replacement for distribution media, manuals and licenses. 1 year replacement of non-functioning keys. 1 year warranty 1 year warranty. Standard Warranty: 2 years from date of manufacture Voyager Series: 5 years from date of manufacture Voyager BT Series: 2 years from date of manufacture MS-7320 InVista and MS-7600 Series Horizon: 3 years from the date of manufacture 2 years from date of manufacture Printers: 1 year limited depot level warranty

(516) 248-0400 (800) 944-2439 ext. 4049 (866) 460-8033

MMF Cash Drawer Monarch Marking Systems (Paxar)

30 days 30 days

(800) 769-1954 www.paxar.com (800) 331-7632

NCR

Opticon Pioneer POS

Preh Electronics

Thermal printheads: Prorated limited 6 months warranty or 1 million inches Batteries and Cables: Prorated limited 3 months Physical damage to batteries, cables and/or printheads is NOT COVERED under the limited warranty. Contact ScanSource NCR Terminal Standard Warranty: 1 year Depot Technical Support EasyPoint 45: 90 Day On-site; 1 year depot NCR Scanners: Standard Warranty 1 year depot Lesser of 30 days or date of NCR 7837 Series: 3 year depot, except 7837-0000 (2 year depot) installation NCR Fastlane: 90 day on-site warranty NCR PC/ELS: 1 year on-site warranty 30 days Laser Products: 2 years All others: 5 years 30 days 1 year depot warranty direct to Pioneer POS 30 days POS Models: 1 year warranty Industrial Models: 3 year warranty PowerScan: 2 year warranty QuickScan 6000: 5 year warranty Quick Scan 1000: 2 year warranty Magellan: 1 year warranty IP products: 30 months Decoders: 5 year warranty Software: One incident resolved free, maintenance agreement required for subsequent software support.

(800) 262-7782

www.opticonusa.com (800) 636-0091 www.stealthtouch.com (888) 468-9757 www.preh.com (847) 438-4000 Web RMA Requests www.pscnet.com sscrmareq@pscnet.com RMA Phone# (800) 695-5702 ext. 8283 PSC Technical Support techsupport@pscnet.com (800) 547-2507 (866) 474-6722 support@rioscan.com (714) 368-2355

PSC (Percon)

30 days

RioScan RJS (Printronix)

30 days 30 days

30 day warranty 1 year warranty

Manufacturer SATO

DOA Period* 30 days

Manufacturer's Warranty Terms Printers: 1 year warranty Printheads: 1 year or 500,000 linear inches of printing (whichever comes first)

Symbol Technologies

30 days

Teklynx Unitech VeriFone

30 days 30 days 30 days direct to Verifone 30 days 30 days NO DOA returns on printheads

Accessories, serialized: 90 day warranty Accessories, unserialized: 30 day warranty Scanners: 1 year standard warranty Scanners - LS1900, LS2100, LS2200, LS4000i Series: 5 year warranty Scanners - LS9100 Series: 2 year warranty Scanners - LS9200 Series: 30 month warranty Scanners - M2000 Series: 3 year warranty Terminals: 1 year standard warranty 30 day warranty 1 year warranty 1 year depot repair warranty

Warranty Service www.satoamerica.com (Click on "Certified Service Providers") (704) 644-1650 (800) 653-5350

(800) 944-2439 ext. 4049 (562) 490-9550 www.verifone.com (800) 834-9133 www.viewmagic.com (510) 226-6250 www.zebra.com (847) 634-6700

Viewmagic Zebra Technologies

1 year warranty Printers: 1 year warranty Printserver II: 3 year warranty Keyboard display units: 6 month warranty Printheads: 6 month warranty Batteries: 3 month warranty

* DOA Period is from ScanSource Invoice Date unless otherwise specified

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