COUNTRY TRAINING PLAN FOR 2010/2011

Self Effectiveness Management / Leadership

AU Events High Impact Communication EQ and Etiquette for Cross Presentations Cultural Alive! * Organisatio n Be a Inspire & People Influence Leader

Senior Management

Line Managers
(with reporting lines)

E-TMF (new manager) Think Creatively, Act Innovatively Writing Effectively General Technic Leading Effective Meetings* EEthics Train -the Alstom Trainer *

Managers
(Individual Contributors)

Creativity Unleashed Training

Professional Effective Communication

Winning Partnerships *

Assistant / Support Staff Newcomers

(Fresh Graduates with less than 2 years working experience)

Notes: FY2009 /10 carried forward Time Management & Personal Effectiveness
* FY2010 /11 new By Nomination only AU Programmes

Competency

Calendar

COMPETENCY MATRIX
PROGRAMMES
Time Management & Personal Effectiveness

PERSONAL EFFECTIVENESS
Creativity Unleashed Training (CUT) EQ and Etiquette for Cross Cultural Organisation Think Creatively, Act Innovatively Writing Effectively (Technical) Writing Effectively (General) Leading Effective Meetings

LEADERSHIP
High Impact Communications

Effective Communication

Presentations Alive!

Winning Partnerships

COMPETENCY

TRUST

Accountability Delegation Transparency Alignment Networking Team

Y Y Y Y Y Y Y Y Y Y

Y Y Y Y Y Y Y Y

Y Y Y

Y Y

Y Y

TEAM

Y Y

Y Y

ACTION

Movement Speed of Execution Customer orientation Strategic vision Convincing and influencing Shaping and driving change Risk Management Ability to make decision and sense of urgency Resilience Motivating and inspiring Continuously managing and developing people Operational effectiveness/accountability Collaboration/teamwork Innovation Communicating with transparency

Y Y Y Y Y Y Y Y Y Y

LEADERSHIP KNOW-HOW

Y Y Y

Y Y

Y Y Y

Y Y Y

Y Y Y Y Y Y Y Y Y Y Y Y Y

OPERATIONAL MANAGERIAL KNOW-HOW KNOW-HOW

Y Y Y Y Y

Y Y Y Y Y Y

Y Y Y Y Y Y Y

Programmes in FY2009/10 carried forward to FY2010/11 New programmes in FY2010/11

Overview

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Be A People Leader Y Y Y Y Y

Inspire & Influence

TRAINING CALENDAR FOR 2010/2011

FEES/PAX LENGTH Time Management & Personal Effectiveness Profs. & Others MYR600 1 day Group 1 2 days 16 - 17 Group 1Group 2 8 2-3 Group 1 MYR1,100 2 days 29 - 30 Pilot 1 Pilot 2 Group 3Group 4 5 & 6 Gp Group 7 22 - 23 27 - 28 18 -19 22 - 23 19 - 20 9 - 10 26 - 27 Group 1 15 - 16 Group 2 24 - 25 Group 3 13 - 14 Group 3 19 Group 3Group 4 22 - 23 2 - 3 Group 4 11 - 12 Group 4 21 Group 5 17 - 18 Group 5 18 Group 2 1-2 JUNE JULY AUG Group 1 26 SEP OCT NOV DEC JAN Group 2 13 Group 2 18 - 19 FEB MAR

Effective Communication Profs. & Others MYR1,000

Creativity Unleashed Training (CUT) Managers Professionals Presentations Alive! By Nomination MYR600 MYR1,100 1 day 2 days

Think Creatively, Act Innovatively M&Ps MYR1,100 2 days

Writing Effectively (General) M&Ps MYR1,200 2 days

1/2 day Post Training Writing Effectively (Technical) M&Ps MYR1,300 2 days

Group 1 23 Group 1 21 - 22

Group 2 24 Group 2 22 - 23

1/2 day Post Training Leading Effective Meetings By Nomination MYR1,100 3 days

Group 1 23

Group 2 22 Group 1Group 2 26-27 25 - 26

Gp 3 & 4 6 Group 3 11 - 12

EQ and Etiquette for Cross Cultural Organisation Group 1Group 2Group 3Group 4Group 5Group 6Group 7Group 8Group 9 All levels MYR1,200 2 days 14 - 15 5 - 6 3 - 4 20 - 21 4 - 5 8-9 1 - 2 24 - 25 21 - 22 Group 1Group 2Group 3Group 4Group 5Group 6Group 7Group 8Group 9 20 2 21 4 5 25 23 5 9 Group 1 TBA Group 1 MYR4,500 4 days 21 - 24 Group 1Group 2 MYR2,500 2 days 9 - 10 13 - 14 Group 1 MYR2,200 1.5 days 9 - 10 Group 2 13 - 14 Group 2 27 - 30 Group 2 TBA

1/2 day Post Training High Impact Communications Senior Mgmt TBA Winning Partnerships By nomination Inspire & Influence Line Managers Be A People Leader Line Managers

2 days

Programmes in FY2009/10 carried forward to FY2010/11 New programmes in FY2010/11

Overview

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Self Effectiveness

Time Management & Personal Effectiveness

Trainers Akashdip Singh, IDC Focus Group Professionals & Others Duration 1 Day Class size Min 18 - max 25 pax Cost per pax MYR600 Session Dates 26 Aug 2010 13 Jan 2011 Course Objectives This workshop provide tools to help you accomplish your most important goals and priorities :-

that you currently dont have time for now. are making and accepting every day so that nothing is overlooked/misplaced.

Course Content Modular 1- Principles of Effective Personal Management

Group 1 : Group 2 :

Pls click on prog dates to register in AU&ME LearningCatalogue Modular 2 - Planning and Setting Goals

Modular 3 - Becoming a Total PersonThe Wheel of Life

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Self Effectiveness

most important goals and priorities :-

erlooked/misplaced.

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Self

Effective Communication
Trainers Angeline Yong, Everest Innovation Focus Group Professionals & Others Duration 2 Days Class size Min 18 - max 25 pax Cost per pax MYR1,000 Session Dates Group 1 : 16 - 17 June 2010 Group 2 : 18 - 19 Jan 2011 Course Overview and Objectives This two-day program forms the foundation of understanding yourself and how you communicate, understanding others and how to be a more effective communicator. It aims to help you improve your relationships with the people you work with through credible & authentic communication. Ultimately, the targeted outcome of this workshop is to empower people to:-

valued according to their personalities. and improve working relationships at the workplace, which is the foundation for better teamwork and improved productivity. Each participant will be given the opportunity to complete a Personal Personality Profile to identify their own Personality type.

The Four Personality types are as follows:Popular Sanguinee an outgoing & attention-seeking personality whose primary Pls click on prog dates to register emotional need is to have fun even while working. in AU&ME LearningCatalogue Powerful Choleric an extroverted & goal oriented personality who is a natural leader and needs to be in control; Perfect Melancholy an introverted, deep, sensitive yet analytical & detail conscious personality who makes a very reliable worker; Peaceful Phlegmatic a peace loving, introverted personality who adapts with ease in a given environment and one that makes a diligent & consistent worker. Course Content

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Self Effectiveness

Creativity Unleashed Training (CUT)

Trainers Alphonse Peter, AL Solutions Focus Group Managers & Professionals Duration 1 day (Manager) 2 days (Professional) Class size Min 18 - max 25 pax Cost per pax MYR600 (1 day) MYR1,100 (2 days) Session Dates 8 July 2010 2 - 3 August 2010 Based culture in Alstom Course Contents The World of Creativity Course Objectives By the end of CUT, participants will:

Exploring the Fundamentals

Group 1 : Group 2 :

Pls click on prog dates to register in AU&ME LearningCatalogue

Creativity Unleashed

Taking it Home

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Self

Presentations Alive!
Trainers Syahrul Azmi, People Potential Focus Group Nominated Managers & Professionals Duration 2 Days Class size Min 12 - max 16 pax Cost per pax MYR1,100 Session Dates 29 - 30 June 2010 1 - 2 Dec 2010 preferences of their audience. They look and sound more confident with the several r ounds of practice in different group formations. Course Overview and Objectives Presentations Alive! will help you deliver presentations with impact. You will see and hear a significant change in your presenting style and ability in terms of: organising/ structuring your presentation and using non-verbal communication to reach your audience effectively. This will be evident through the individual presentations that will be videotaped before and after the programme. This programme will also take you to the next level in terms of confidence, presence and influence. At the end of the programme, participants will: impact using the TEXT TEMPLATE. They will see, hear, and feel a dramatic difference in their organization.

Group 1 : Group 2 :

and better visuals, AND deliver them more effectively. Pls click on prog dates to register in AU&ME LearningCatalogue butterflies and turn them into positive energy. Course Content WHAT PARTICIPANTS LEARN Tool # 1: Preparation of Text Tool # 2: Employing Non-Verbal Communication Effectively Tool # 3: Dos and Donts of Visual Aids Tool # 4: Increasing Your Calmness and Confidence WHY PRESENTATIONS ALIVE!? By the end of this workshop, participants will learn and apply various tools that will change their presentation ability and style of delivery significantly. And they will have so much FUN as they learn and apply.

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Think Creatively, Act Innovatively

Trainers Kelvin Chee, Global TNA Focus Group Managers & Professionals Duration 2 Days Class size Min 16 - max 20 pax Cost per pax MYR1,100 Session Dates 22 - 23 June 2010 27 - 28 July 2010 18 - 19 Aug 2010 22 - 23 Sept 2010 19 - 20 Oct 2010 26 - 27 Oct 2010 9 - 10 Nov 2010 Course Objectives By the end of the training, participants will:

Course Contents INTRODUCTION TO CREATIVITY WORK-OUT RECOGNIZE THE IMPORTANCE OF CREATIVITY AT WORK

Pilot 1: Pilot 2: Session 3 Session 4 : Session 5 : Session 6 Session 7 :

BARRIERS TO CREATIVITY

BUILDING A CREATIVE ENVIRONMENT

STRATEGIC CREATIVE THINKING PROCESS Pls click on prog dates to register in AU&ME LearningCatalogue IDENTIFYING AND DEFINING THE PROBLEM

GENERATING CREATIVE BUSINESS IMPROVEMENT IDEA

CRITERIA FOR IDEA SELECTION

INNOVATION PROCESS MANAGEMENT

THINK CREATIVITY, SOLVE INNOVATIVELY! Practice, practice, practice Opportunities at the workplace (Turning creativity into innovation)

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Self Effectiveness

Writing Effectively (General)

Trainers Geoff Webb, Tactics Asia M.O. Punithan, Tactics Asia Focus Group Managers & Professionals Duration 2 Days + 1/2 Day Post Training Class size Min 14 - max 18 pax Cost per pax MYR1,200 Session Dates Group 1 Training: 15 - 16 June 2010 Post Training: 23 July 2010 Group 2 Training: 24 - 25 Aug 2010 Post Training: 24 Sept 2010 Group 3 Training: 13 - 14 Oct 2010 Post Training: 19 Nov 2010 Course Objectives At the end of the course participants will be able to: express themselves clearly and confidently produce any type of written communication to satisfy the requirements of their readers write contents of documents which are easy to read and comprehend enable the reader to find the required information quickly structure information to be useful, and enable the information to be used by the reader quickly and effectively. Course Overview This course is designed for those who need good communication skills in their work. It is targeted at those who write the following: Memos All types of Management Reports Project Status Reports Plans Minutes of meetings Customer Complaint Reports Feasibility Studies Circulars / Notices Agendas Business Letters Business Cases Business Analysis Reports Emails All types of Proposals The ProWriting methodology is based on how readers retrieve, process and act on information. It provides writers with tools and techniques to: analyse information types such as concepts, principles, processes and procedures organise information bits and topics depending on the type of information and the purpose of the information, and present information in the most effective way based on information type and reader use.

Course Content Day 1 Introducing the Prowriting method of written communication. Reader requirements regarding reports, proposals and other types of business Group 4 communications. Training: 11 - 12 Jan 2011 How to write quickly and consistently. Post Training: 21 Feb 2011 Improving the readability of business communications using ProWriting standards. Finding information faster and easier using ProWriting bits and topics. Pls click on prog dates to register Identifying the audience and purpose of information in AU&ME LearningCatalogue How much of information is sufficient? Acquire skills to manage the quantity of information effectively. Understanding the different types of information so that what participants write will be more useful to readers. Day 2 Presenting different types of information efficiently to enable the information to be used effectively by readers: presenting concepts and ideas presenting policies presenting facts. Create reports, proposals and other types of documents using the Prowriting six task approach. Selecting a quick guide to structure your report. Use a unique check list to make sure reports and other documents will satisfy reader requirements. 1/2 Day Post Training Follow Up Session Participants are required to bring material they have written for review and there are some additional refresher exercises provided.

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Self Effectiveness

Writing Effectively (Technical)

Trainers Geoff Webb, Tactics Asia Focus Group Managers & Professionals Duration 2 Days + 1/2 Day Post Training Class size Min 14 - max 18 pax (Participants grouped by needs) Cost per pax MYR1,300 Session Dates Group 1 Training: 21 -22 July 2010 Post Training: 23 Aug 2011 Group 2 Training: 22 -23 Sept 2010 Post Training: 22 Oct 2010 Group 3 Training: 22 - 23 Nov 2010 Post Training: Jan 2011 (am) 6 Group 4 Training: 2 - 3 Dec 2010 Post Training: Jan 2011 (pm) 6 Group 5 Training: 17 - 18 Feb 2010 Post Training: 18 Mar 2011 Course Objectives At the end of the course participants will be able to: express themselves clearly and confidently produce any type of written communication to satisfy the requirements of their readers write contents of documents which are easy to read and comprehend enable the reader to find the required information quickly structure information to be useful, and enable the information to be used by the reader quickly and effectively. Course Content Day 1 Writer and audience challenges in technical reports Types of technical reports The Technical Report Documentation process Analysing the audience and purpose of a technical reports Improving the readability of technical reports using ProWriting standards Finding information faster and easier using ProWriting bits and topics. How to number the sections in your report How much of information is sufficient? How to manage quantity of information effectively Understanding the different types of information so that your technical report is more useful to the readers. Course Overview This course is designed for those who need good communication skills in their work. It is targeted at those who write the following: Incident Reports Test Reports Research Papers Design of Experiment Technical Papers Exploration Reports Problem Recommendation Reports Feasibility Study Technical Reference Manuals Technical Proposals Project Closeout Reports Problem Solution Report The ProWriting methodology is based on how readers retrieve, process and act on information. It provides writers with tools and techniques to: analyse information types such as concepts, principles, processes and procedures organise information bits and topics depending on the type of information and the purpose of the information, and present information in the most effective way based on information type and reader use.

Pls click on prog dates to register Day 2 in AU&ME LearningCatalogue How to present different types of information in a technical report so that the content is more useable: presenting facts using lists, tables, diagrams and charts presenting ideas and concepts clearly and concisely presenting structure information using diagrams and tables presenting procedures in a systematic manner Referencing and references in technical reports Liability and technical report writing Create reports, proposals and other types of useful documents Selecting a quick guide to structure your report 1/2 Day Post Training Follow Up Session Participants are required to bring material they have written for review and there are some additional refresher exercises provided.

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Self

Leading Effective Meetings

Trainers Santhi Maniam, People Potential Focus Group Nominated Managers & Professionals Duration 3 Days Class size Min 16 - max 20 pax Cost per pax MYR1,100 Session Dates 26 - 27 Oct 2010 25 - 26 Nov 2010 11 - 12 Jan 2011 PLANNING Objective: Know how to plan and prepare for successful meetings. Course Contents INTRODUCTION TO MEETINGS Objective: Know the characteristics of an effective meeting. Course Objectives By the end of Leading Effective Meetings, participants will:

Session 1 : Session 2 : Session 3 :

Pls click on prog dates to register in AU&ME LearningCatalogue FACILITATION Objective: Know how to use facilitation skills to accomplish meeting objectives.

FOLLOW UP ACTIONS Objective: Know how to ensure agreements and action items are implemented.

HANDLING OBJECTIONS Objective: Know how to handle objections/disagreements during meetings.

FINAL ROLE-PLAY Objective: To practice meeting skill.

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EQ and Etiquette for Cross Cultural Organisation

Trainers Rohn Rajen, RRC Worldwide Sheena Chahil, RRC Worldwide Focus Group All levels Participants are grouped by level Duration 2 Days + 1/2 Day Post Training 2 Days + 1/2 Day Post Training Class size Min 18 - max 25 pax Cost per pax MYR1,200 Session Dates Group 1 Training: 14 - 15 June 2010 Post Training: 20 July 2010 Group 2 Training: 5 - 6 July 2010 Post Training: 5 Aug 2010 Group 3 Training: 3 - 4 Aug 2010 Post Training: 2 Sept 2010 Group 4 Training: 20 - 21 Sept 2010 Post Training: 21 Oct 2010 Group 5 Training: 4 - 5 Oct 2010 Post Training: 4 Nov 2010 Group 6 Training: 8 - 9 Nov 2010 Post Training: 9 Dec 2010 Group 7 Training: 1 - 2 Dec 2010 Post Training: 5 Jan 2011 Group 8 Training: 24 - 25 Jan 2011 Post Training: 25 Feb 2011 Group 9 Training: 21 - 22 Feb 2011 Post Training: 23 Mar 2011 Course Objectives By the end of programme, participants will:

Course Contents EQ

CROSS CULTURAL

BUSINESS ETIQUETTE

Other information Participants need to complete: 1)Pre-course reading 2) Post-course 30 days action plan 3) 1/2 day post training follow-up

Pls click on prog dates to register in AU&ME LearningCatalogue

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Leadership

Winning Partnerships
Trainers Amarjit Kaur & Irene Chay, DDI Focus Group By Nomination Duration 4 Days Class size Min 12 - max 16 pax Cost per pax MYR4,500 Session Dates Group 1: 21 - 24 June 2010 Group 2: 27 - 30 Sept 2010 Pls click on prog dates to register Competencies Developed: in AU&ME LearningCatalogue Course 2: Getting Started As a New Leader (IM: EX) New leaders develop a strategy and learn leadership approach to accelerate their success in this new leadership role. Course Objectives: Competencies Developed: Course Objectives & Content Module 1: Essentials of Leadership (IM: EX) Teaches leaders how to get results through people. Course Objectives:

Course 3: Working Through Conflict (Techniques) Helps employees handle conflicts among team members. Course Objectives:

Competencies Developed:

Course 4: Improving Personal Productivity (Techniques) Increase their productivity while decreasing their stress levels. Course Objectives:

Competencies Developed:

Course 5: Working As A Team (Techniques) Teaches employees the personal, interpersonal, and organizational advantages of working together, whether in teams or work groups. Course Objectives:

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Winning Partnerships
Course Objectives & Content the challenges their teams faces in the four stages of team development. Competencies Developed:

Course 6: Building Winning Partnerships (IM: EX) Helps leaders identify their role in establishing alliances among work groups, management, customers and suppliers. Course Objectives:

Competencies Developed:

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Leadership

Inspire & Influence

Trainers Alex Lai, DDI Focus Group Managers (with reporting lines) Duration 2 Days Class size Min 12 - max 16 pax Module 2: Adapting to Change (Techniques) Develops confidence and skills to change and welcome it as an opportunity to grow Course Objectives: Experience change without a loss in productivity or performance. Course Objectives & Content Module 1: Essentials of Leadership (IM: EX) Teaches leaders how to get results through people. Course Objectives:

Competencies Developed:

Cost per pax MYR2,500 Session Dates Group 1: 9 - 10 June 2010 Group 2: 13 - 14 July 2010

Competencies Developed: Pls click on prog dates to register in AU&ME LearningCatalogue Module 4: Influential Leadership (IM: EX) Helps leaders accelerate the decision-making process, yet still make quality decisions in fast-paced environments with limited time and information. Course Objectives:

positive impact on individual, team, and organizational performance.

Competencies Developed:

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Be A People Leader
Trainers Alex Lai, DDI Focus Group Managers (with reporting lines) Pre-requisites Inspire & Influence Competencies Developed: Duration 1.5 Days Class size Min 12 - max 16 pax Cost per pax MYR2,200 Course Objectives Module 1: Coaching for Success (IM:EX) Develops leaders who help people achieve goals and avoid problems Course Objectives:

Module 2: Coaching for Improvement (IM: EX) Conduct effective improvement discussions and ongoing support to improve performance. Course Objectives:

Session Dates Group91: 10 August 2010 Group 2:13 - 14 Oct 2010 Pls click on prog dates to register in AU&ME LearningCatalogueand consistent manner. Competencies Developed:

Module 3: Retaining Talent (IM: EX) Understand their critical role in retaining organizational talent. Course Objectives:

Competencies Developed:

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