CDR

1
08-04-11
How to Uxe CR
PrepureJ by V.S. Mohun ux- F1 Vj-(Mob:9447184200)
INFX
A. CRM- NPC Reglxtrutlon - WI1HOU1 BB for RexlJentlul Account -Non OY1 0enerul-Auto
B. CRM- BB Provlxlon on Fxlxtlng IunJ Ilne
C. CRM-NPC Reglxtrutlon WI1H BB for RexlJentlul Account (InJlvlJuul Home uxerx-Non OY1 0enerul)
. Fr-Fuult Prlntlng 1M Sectlon Vlce
F. CR-BB Plunx uvulluble - Full Ilxt
F. CRM-NPC Reglxtrutlon- Munuul-Wlthout BB- All 1ype of NPC (Buxlnexx, OY1 etc)
0. CRM-NPC Reglxtrutlon -Munuul WI1H BB- AII 1YPFS of NPC (Buxlnexx, OY1 etc)
H. CRM-Checklng Fxchunge 1ype & Uxuge CoJe of u worklng Number
I. CRM-Chunglng USA0F CoJe
j. CRM-Releuxlng WI from CRM to Clurlty
K. Clurlty- Checklng uvullublllty of WI
I. Clurlty-Checklng u Fuult
M. Clurlty-Cloxlng u Fuult
N. CRM-Permunent Cloxure of IunJ Ilne wlthout BB ux per purtyx requext
O. CRM-Shlft From One Fxchunge to Another Fxchunge wlth or wlth out U,R chunge -Wlth out BB
P. ltpc-Checklng of Performunce of Xgex unJ PenJlng orJerx
q. Conflgurutlon of PC for CR & CR Sltex
R. CRM-BB-MoJem Plun Chunge (MoJlfy)
S. CRM- Shlft Wlth ln the X0F wlth out Number Chunge- - wlth or wlthout U,R Chunge - Wlth out BB
1. CRM-Cloxure of BB Connectlon
U. CR 1lpx
V. CRM-Optlon for Annuul Plun Chunge for nox wlthout BB
W. CRM-Checklng Out StunJlng uex of u Number & Operutlng Stutux
X. CRM-NP
Y. CRM-Shlft wlth ln Fxchungex wlth Number Chunge
Z. CRM-Booklng u 1elephone Complulnt
AA. CRM Frrorx & Reuxonx
AB. quextlonx & Anxwerx
AC. Suggextlonx & Ilmltutlonx
A. CRM-Approvul by Competent Authorlty
AF. Clurlty-BB Provlxlon
AF. Clurlty-1o get llxt of Work 0roupx pertulnlng to u Fmployee
A0- Inxtructlonx to CSC (Vj IV)
AH- Clurlty -Ilxt out NPC, Shlft, Reconnectlon, BB, Cloxure, Fuult etc
AI- Fr- Prlnt out penJlng work orJerx & Fuultx
Aj-ltpc- Monltorlng CR work- FAUI1 CAR- NPC -SHIF1- BB -FAUI1 etc
AK- CRM-Chunge Bllllng Frequency
AI- CRM-Cloxe Relutlon 1runxfer (Non 1hlrJ Purty 1runxfer)
AM- Abbrevlutlonx UxeJ
AN. CRM-1o Check the prexent xtutux of u orJer( Suy BB Provlxlon ) ln CRM
AO. Clurlty- lxconnectlon of u 1elephone Connectlon
AP. Clurlty- NPC wlth out BB
Aq. CRM- Correctlon ln the Nume of the Cuxtomer.
AR. CRM- Chunglng Urbun,Rurul
AS. Clurlty- Chunge MoJem from Purchuxe to Rentul
A1. CRM- AJJltlonul Fuclllty xuch ux IS
AU. Clurlty- For Vlewlng P,Plllur,MF etullx of u number & to chunge lt

2

AV. CRM- Reconnectlon
AW. Clurlty-Returnlng u Servlce OrJer to CRM
BA. CRM-Shlft Wlth ln the X0F wlth out number chunge - wlth or wlthout U,R Chunge- Wlth BB
BB. CRM- Shlft from one Fxchunge to Another Fxchunge unJ wlth or wlth out U,R Chunge-Wlth BB
BC. CRM- 1o get lnformutlon ubout BB Plun of u cuxtomer
B. CRM- Precuutlonx
BF. CRM- etulleJ Cull Ilxt
BF. CRM-Preventlng IC Cullx from xelecteJ numberx
B0- CRM-BB unJer SC
BH-CRM- AttenJlng NP Complulnt from Cuxtomer
BI-CRM- & Clurlty- Rexettlng of Secret CoJe
Bj- CRM-1hlrJ Purty 1runxfer
BK.CRM- SC Cloxure
BI. CRM-SC Reopenlng
BM. Uxlng Self Cure Portul
BN. BB Plunx Avulluble
BP. BB Frrorx
Bq. Clurlty- 0lvlng Rebute for cuxtomer phone & lnxtullutlon
BR. Conflgurlng Iun PC for CR
BS. Cuncelllng u NPC orJer creuteJ before CR unJ now ln WI.
B1. 1o g et upllcute Blll from CRM
BU. 1o check BB uxuge
*PenJlng
Correctlonx muy pleuxe be lntlmuteJ
Severul MoJlflcutlonx one- Pleuxe tuke new prlnt out

Before Jolng uny work ln CRM (other thun NPC)enxure no WO lx penJlng ugulnxt the numbrer ux open &
Operutlng Stutux lx Actlve (Servlce- 1el No- 0o- Cllck Nume- Check )
Check for PenJlng WO & Operutlng Stutux
Alxo Check Bllllng Account xtutux- Actlve (or Settlement or OS uex)
Alxo Check Whether BB Connectlon lx uvulluble

3

A. CRM-NPC Reglxtrutlon -WI1HOU1 BB for RexlJentlul Account - Auto-
Non OY1 0enerul)
Prellmlnury Arrungement
Fnxure the Fxchunge to whlch the connectlon lx to be glven-Note Fxchunge CoJe ln the
uppllcutlon eg: 1VMVj
S1A0F-A1
Openlng u new Contuct Ilxt
Accexx CR Progrum : http:,,xxo.xJc.bxnl.co.ln
Cllck Contuctx
Cllck Contuct Ilxt-
Cllck New
Muke entrlex poxxlble ( 1ltle, Surnume, Nume, Futher,HuxbunJ Nume, 0enJer, 1el Nox lf uny
ulreuJy uvulluble- Home- Moblle, Fnter e-mull uJJrexx lf uvulluble, PreferreJ communlcutlon
eg: Moblle lf moblle no uvulluble- Other wlxe - Mull)
S1A0F-A2
Inxtullutlon AJJrexx Fntry
Cllck Nume eg: Bubu
Cllck AJJrexx (lf not xelecteJ)
Cllck NFW-
Inxtullutlon AJJrexx bur uppeurx
Cllck on the combo button ln the Houxe no,Flut no ln the new Inxtullutlon uJJrexx bur
AJJ AJJrexx xcreen uppeurx
Cllck New Button (.. W u l t )
Fnter etullx-
Houxe No, Flut No -eq: Vj S,S22- MunlmunlJlrum
Vllluge Nume,Colony Nume- eg: 1hunJrumpoyku
AJJltlonul etullx- eg: VenjurumooJ
Clty- eg: 1rlvunJrum lxt
Stute- Select KI
lxtrlct- Select 1rlvunJrum (.. W u l t)
Muln Iocullty- Select Iocullty (Refer locullty of Neurext no)
Sub Iocullty- Select Sub locullty (Refer xub locullty of neurext no)
UnformutteJ utu- No Fntry
Beut CoJe- No utu
WII Fxchunge CoJe- No utu
Neurext BSNI NO- Fnter eg: 0472-287SSSS- wlll be uccepteJ only lf Iocutlon & Sub locutlon
ure correct. Other wlxe keep blunk
Other FlelJx- Automutlc - Check whether Fxchunge coJe lx correct.
Note : Xge 1ype xhoulJ be NoteJ( Urbun,Rurul)
If Inxtullutlon uJJrexx lx not correct enter FSC Key unJ reJo. If thlx lx not poxxlble new
lnxtullutlon uJJrexx to be choxen unJ you cun not Jelete olJ lnxtullutlon uJJrexx.
Otherwlxe Jelete the orJer unJ reJo.
Cllck Suve
Cllck OK
S1A0F-AS
Bllllng AJJrexx Fntry

4

Keep mouxe button below the lnxtullutlon uJJrexx bur unJ cllck rlght button of mouxe.
( or cllck menu)
Select Copy RecorJ
One more uJJrexx bur wlll uppeur unJ chunge lt ux "bllllng uJJrexx" lnxteuJ of "lnxtullutlon
AJJrexx"-(If Bllllng uJJrexx xume ux Inxtullutlon uJJrexx or muke chungex-)
S1A0F-A4
Creute Bllllng Account
Cllck Auto OrJer
Cllck Bllllng Account
Bllllng Account Sub 1ype-Select eg: Otherx
Stutux-Proxpect
Frequency- Bl Monthly
Blll MeJlu- Prlnt Blll
Fxchunge 1ype-(Urbun,Rurul- Fnter -ShoulJ be xume ux ln Inxtullutlon AJJrexx)
Blll PerloJ- B01,B02
Blll 1ype- Summery
Urbun,Rurul- Select ux uvulluble ln the lnxtullutlon uJJrexx
Check Other entrlex
Cllck Creute Account
S1A0F-AS
Creute Ilne Account
BrouJ bunJ RequlreJ- N
Cllck Ilne Itemx
Cllck NFW
Muke entrlex ( nomlne Nume, nomlne Relutlon -xpouxe for wlfe,huxbunJ)
Select from ProJuct- Fnter OK for gettlng IunJ Ilne
S1A0F-A6
Cuxtomlze
Cllck Cuxtomlze
Select plun ( II 0enerul Plun wlth Monthly Rent 110 for RURAI 180 for URBAN)
Cllck Culllng Ievel - Iocul, S1
Cllck Accexxorlex - CII Phone
Cllck epoxlt Scheme- Select UPFRON1 IOCAI Rx 0, IS Rx 1S00, Puy Rx S00 ln NFX1 BIII
(AxxumeJ thut no cuxh, collectlon wlth the uppllcutlon- other wlxe xelect the
upproprlute ltem)
Cllck one
S1A0F-A7
Number Selectlon-emunJ Note-OrJer
Fnter ln PreferreJ no eg: 287S%
Cllck Avulluble numberx (..wult)
Select Number- OK
(Note : Pleuxe conflrm thut the xelecteJ no lx xpure no by Jlullng unJ checklng for xpure no
unnouncement)
Cllck Rexerve Number(..wult)
Cllck Accexxory Check
IN ocumentx to be collecteJ Select -CFA unJ creJentlul
Cllck VullJute (.wult)

3

POP up VullJute Succexxful- Cllck OK
Sub Stutux wlll be "VullJutlon Succexxful"
Cllck emunJ Note- Check entrlex
Cllck Submlt OrJer (POP up OrJer SubmltteJ Succexxfully- Cllck OK)
Stutux wlll be "Submlxxlon ln progrexx"
Cllck rlght mouxe button-(or cllck Menu)- Select Run query
Stutux wlll be chungeJ ux "In Progrexx" (1hlx wlll tuke tlme.)
S1A0F-A8
Checklng
Cllck Mllextone
In Mllextone flelJ rlght cllck mouxe ( or Cllck Menu) unJ xelect Run query
"Servlce OrJer CreuteJ" wlll uppeur wlth excrlptlon Mexxuge " Succexxex"
NB: Note OrJer no, 1el No ln Appllcutlon form
For Checklng Avullublllty of WI ln Clurlty Refer K
==============================================================================
B. CRM-BB Provlxlon on Fxlxtlng IunJ Ilne
Fnxure
1. 1he number lx not unJer NP
2. IF BB Plun opteJ lx rurul plun then the cuxtomer Fxchunge 1ype xhoulJ be rurul
S. If BB Plun opteJ lx Home then the cuxtomer uxuge coJe xhoulJ be RFSIFN1IAI
1o Check Fxchunge 1ype & Uxer CoJe Refer H
For Chunglng Uxer CoJe Refer I
S1A0F B1
Openlng
Cllck Servlcex
Servlcex I # - 0lve Phone NO eg: 0472-287S1SS
Cllck 0O
S1A0F B2
Selectlng Sub 1ype & MoJlflcutlon
Cllck Account Nume eg: Bubu
We wlll get Cuxtomer Account Screen wlth Account Summery 1ub
(Operutlng xtutux xhoulJ be uctlve)
OrJer Sub 1ype FlelJ -xelect - BrouJbunJ Provlxlon
Cllck MoJlfy (. wult)
We wlll get OrJerx Screen & BB llne Itemx 1ub
Select BB Connectlon type ux POS1 PAI- Cllck OK
(Select BrouJbunJ lx VPN Connectlon )
S1A0F BS
Cuxtomlze
Cllck Cuxtomlze (.wult)
Cllck II lf Combo Plun unJ xelect II None
Cllck BB unJ Plun
Select the opteJ plun
Note : If the opteJ plun lx BB Home Rurul Combo UI S00, to flnJ out the plun C1RI+F
unJ enter UI S00 . Prexx enter key
MoJem type- xelect moJem

6

Cllck on the moJem type xelecteJ unJ Select Purchuxe puy ln next blll (or Rentul or own
MoJem)
Inxtullutlon RequlreJ- Y
epoxlt (BB UP Front 0 Puy ln next Blll)
(Cllck BB ut the top lf BB Menu lx not uvulluble)
Cllck one (. wult)
S1A0F B4
Uxer lJ & emull uJJrexx
Fnter Uxer lJ - Flrxt two churucterx of nume (xmull letterx) unJ tel no wlth S1 CoJe
eg: bu472287S1SS
FxpunJ Ilne ltemx & Select BB
Cllck Creute New Mull
Fnter e mull chooxen (Smull letterx ) Fg: bubum
Cllck uxer lJ creutor(.wult)
Select OK ln the pop up
(If emull lJ lx ulreuJy uvulluble you huve to Jelete the recorJ unJ try uguln )
(If e-mull lJ lx not vlxlble- Select BB uguln unJer llne ltemx)
Cllck emunJ Note
S1A0F BS
Submlxxlon of OrJer
Cllck Submlt OrJer- PopUp- Submlxxlon Succexxful- OK
Stutux wlll be Submlxxlon ln Progrexx
NB: Note orJer no, uxer nume, F- mull uJJrexx, Plun tuken, 1ype of moJem etc ln the
uppllcutlon form.
==============================================================================
C. CRM-NPC Reglxtrutlon WI1H BB for RexlJentlul Account (InJlvlJuul
Home uxerx-Non OY1 0enerul)-Auto
Refer A unJ Jo up to xtuge AS
In Stuge A4 -Frequency- Monthly
In xtuge AS -BB requlreJ - Fnter Y
Contlnue up to Stuge A6
In xtuge A7 Jo up to "VullJutlon Succexxful"
S1A0F C1
Fnterlng BB Provlxlon
Cllck on "Fullow on BB OrJer"
Select BB Connectlon type ux POS1 PAI
Cllck OK
Refer B unJ o S1A0F BS, B4 & BS
S1A0F C2
Submlxxlon of IunJ Ilne OrJer
Cllck IunJIlne OrJer
Cllck on OrJer Number
Cllck on Actlvltlex
Note the nume of the offlcer to be AxxlgneJ for Approvul.
Cllck Flle- Iog Out
Iog ln Aguln ut the uxernume of the upprovlng offlcer

7

In Home Puge ln Alert- cllck the orJer no
Cllck OrJer No
Cllck Actlvltlex
Cllck Approve
Cllck xubmlt orJer
Muxxuge- II orJer xubmltteJ xuccexxfully- Submlt BB OrJer
S1A0F CS
Submlxxlon of BB OrJer
Cllck ChllJ OrJerx
Cllck Submlt OrJer
Mexxuge- BB OrJer SubmltteJ Succexxfully
Stutux wlll be Submlxxlon ln Progrexx
NB: Note orJer no, uxer nume, F- mull uJJrexx, Plun tuken, 1ype of moJem etc ln the
uppllcutlon form
==============================================================================
. Fr-Fuult Prlntlng 1M Sectlon Vlce
Browxe Internet
AJJrexx : hLLp://er.sdc.bsnl.co.ln
Uxer I & PuxxworJ- CR1VM
Select Report ux Clurlty South Report
Iogln
Cllck Axxurunce
Cllck Fuultx IM Vlce PenJlng
Select Clrcle, SSA, X0F, IM CoJe
Submlt
Select Flt Puge
Cllck Prlnter Plcture
0o to Propertlex unJ xelect IunJxcupe.
OK
==============================================================================
F. BB Plunx Avulluble ln CRM
(Open ltpc - BB Actlve Plunx for more Jetullx)
*InJlcutex Plunx uppllcuble to Home & Rurul Cuxtomerx
88 Comm|tted |ans
88 8uSlnLSS 13000 CLnL8AL A8LA
88 PCML 1800 CLnL8AL A8LA

8

*88C uLl 3300-CommlLLed
88 8uSlnLSS unLlMl1Lu 6000 CLnL8AL A8LA
88 e-CCvL8nAnCL 1ALuC CCu81S CLnL8AL A8LA
88 e-CCvL8nAnCL ulS18lC1 CCu81S CLnL8AL A8LA
88 e-CCvL8nAnCL !uuCLS CLnL8AL A8LA
88 PCML 1800 CCMMl11Lu
88 PCML 3300 CCMMl11Lu
88 8700 LA lC8 CL1 8u Cl LxClSL Anu CuS1 CCMMl11Lu
88 8700 1C MLulCAL SL8vlCLS CCMMl11Lu
88 8uSl 1200 1C ulS1 CCu81 CCMMl11Lu
88 vC88 CC 1C ML W/CL1 CCMMl11Lu
88 1C CCCS lC8uM3300
88 PCML 1800
PCML unLlMl1Lu 900 lC8 !uuCLS
88 vn LAn lC8 81C
*88C uLl 6000 CommlLLed
8u8AL uSC 130 LAn
88 8uSlnLSS S1A81u 230 LAn CCMMl11Lu
88 LAn lC8 1.n.18AnSC81
*88C uL 2130-CommlLLed
88 C8LC 8uSlnLSS unLlMl1Lu 3300 LuS
8700 LAn 1WAu 8CA8u - CCMMl11Lu
88C uLl 9000 CommlLLed
8uSlnLSS 700 LAn lC8 C8l ClllCL8S- CCMMl11Lu
8SnL S1All 8Ln1AL 8S 100
8uSlnLSS uL 3300 lC8 CCnSuML8 lC8uM
88 LAnACS 8uSC13088LAn
88 lC8 Ak8 A8CLL-CCMMl11Lu
88C uLl 13000 CommlLLed

8roadband Norma| |ans
*88C 8u8AL uSCl uL 1300
*88C uLl 9000
*88C230
*88C ln 300

9

*88C 700
*88 PCML uL 730
*88 vn 236
*88 vn 312
*88C123
88 SL8vlCL ClllCL CLnL8AL A8LA
88 8SnL C1PL8S CLnL8AL A8LA
88-8SnL-!AC-8LS
88-8SnL-SAC-8LS
*88-8SnL-PAC-8LS
88 8SnL C1PL8S CLnL8AL A8LA 2
*88 A CLlCL vn 8u8AL A8LA
88 e-CCvL8nAnCL 18LASu8lLS CLnL8AL A8LA
*88 8CL CLnL8AL A8LA
88 AvlvA CLnL8AL A8LA
*88 lnlCS?S CnL8AL A8LA
88 PCML unLlMl1Lu 730 CLnL8AL A8LA
88 PCML unLlMl1Lu 1330 CLnL8AL A8LA
88 PCML 330 lLLxl CLnL8AL A8LA
*88C uLl 13000
*88 A CLlCL vn u88An A8LA
*88C 8u8AL uSCl 130
*88C 8u8AL uSCl 99
*88C uLl 3300
*88C uLl 6000
88 e-CCvL8nAnCL 1ALuC CCu81S CLnL8AL A8LA
88 e-CCvL8nAnCL ulS18lC1 CCu81S CLnL8AL A8LA

10

*88 S1A1L CCv1 SCPCCL ZL8C
*88 PCML lLLxl 330
*88 SLClAL 88 LAn lC8 A l8AnCPlSLL CLnL8AL A8LA
88 LAn 230 Wl1P 1C8 l8LL
*88 - 8230 lC8 MAnuAL 8LSCu8CL / M/S S8Ll SAPA! L-vlLLACL
L1u
88 PCML 330 lLLxl CLnL8AL A8LA lC8 CC
*88 CSC 1000
*88-CSC-400
88 LAn lC8 Ak8 8ACLL
88 8700 LAn lC8 1WAu 8CA8u
88 730 unLlMl1Lu lC8 CLlCL
88 8u8AL 1000 LAn
88 8u8AL 400 LAn
88-SL8vlCL-offlce
88 uLALL8 CCM8C ZL8C
88 CLn18AL LxClSL vnC88
88 1C 1n CCMMCn SvC CLn18
*88-?8AMlu SAlMl8A / PuCPLS800
88 CM C8 LCulvALLn1 88 LAn CCM8C
88 uCM/SL ClvlL/LLLC 88 LAn
88 CM C8 LCulvALLn1 88 LAn
88 8700 LAn lC8 Su8PlkSPA
88 SL200 lC8 M/S lCC L1u
88 8700 LAn lC8 18LSu8lLS LCCv
88 8uSlnLSS 1200 lC8 1C CCu81 CCMLLxLS
88 AnnA unlvL8Sl1? ZL8C
88 A8M? uL 1M8S
88 A8M? uL 2M8S
88 A8M? uL 236k8S
88 8SnL S1All 88 8Ln1 8S.100 lC8 SvC1Pu
88 PCML 3300
88 A8M? uL 312k8S
88 LlMl1Lu SuL8 1111 LAn
88 8700 1C MLulCAL SL8vlCLS
88 8700 LAn 1C M/S PuCPLS
88 8uSl 1200 1C ulS1 CCu81

11

88 vnC88 CCnn 1C nML W/CnL1
*88 SLClAL(8700) lC8 1WAu
88 CM C8 LCuAvALLn1 88 LAn
88 SL8vlCL 100
88 SL8vlCL 300
8u8AL uSC unLlMl1Lu PCML 799 LAn
8uSlnLSS unLlMl1Lu 3300
SL8vlCL 100 Wl1P lMC 8S.0 l8LL C8 1
vnC88 LAn lC8 S1A1L CLlCL
SL8vlCL 88 C1PL8S 8S.100
SL8vlCL 88CAu 8Anu 8S 100
*vn Wl1PCu1 ln1L8nL1 CCnnLC1lvl1?
88 8u8AL uSC PCML CCM8C unLlMl1Lu 899 LAn
88C PCML 8u8AL uSCl uL 799
88 8uSlnLSS 6000 unLlMl1Lu
88 8uSlnLSS 3300 unLlMl1Lu
88 88CAunL1 vn CvL8 88[312 W/C ASSWu
1AMlLnAuu CLlCL 730 LAn
88230 1C SCPCCL 20 ulS
88 8230 LAn lC8 ul8.8CSLCu
88 SL ACkACL Ak8 A8CLL
88 88SCPLML lC8 S?nulCA1L 8A
88 1WAu SL ACkACL
88 88 lC8 SL8 8LSl 100 8S
88 1n MLulCAL ZL8C
*88-8SnL-C1PL8S-8LS100
88 1LMC8A8? CCnnLC1lCn
88 8SnL S1All-8Ln1AL 8S.100
88 SL 8CCSAL lC8 CWL8 C8lu CC8.8230
88 CSC uL 999
88 9000 LAn lC8 LAMCL1 CCnvLnC8
*88 PCML uL 499
*88C uL 2130
*88CSC uL 999
SL8vlCL 100
88 M 1800
88 nA1lCnAL MlSSlCn lC8 LuuC1A1lCn 88CAu8Anu

12

88 88 lC8 LxlS1lnC 8LSl1L8 ClllCL8S
88 vn CvL8 88 8SAlC vL8SlCn 236
88 LAn lC8 WL8 CCnlL8LnClnC
SL 700 LAn lC8 CS1 Cll
8700 LAn 1WAu 8CA8u
SL LAn lC8 CS1 ClllCL
8uSlnLSS 9000 lC8 LAMCL1
lLLxl-330 PCML LAn
88 LAn lC8 nMLlC1 8C!LC1 lC8 8CvlulnC vnC88
88 8u8AL uSC 130 LAn
SL8vlCL LAn lC8 !AC uCM
SL8vlCL LAn lC8 SAC CM
*CLlCL LAn 99 MCn1P-8LnC l8LL-MCuLM
*CLlCL LAn 200 MCn1P-8LnC l8LL-MCuLM
88 8u8AL uSC 99 LAn
*88 lC8 AvlvA Anu CWL8 C8lu CnL?
88 18lAL LAn
PCML 1000
*88 SAlLCuS1Cu?-Wl1P WAl1lnC LlS1
*88 SAlLCuS1Cu?-Wl1PCu1-WAl1lnC LlS1
88CuSC130[88C 8u8AL uSCl 130 Wl1P 312k8S u1C 2M8S
88 LAn lC8 CCv1 SCP uSCl
88 lC8 Ak8 A8CLL
8SnL S1All-8Ln1AL 8S.100
88 8C?AnkA ZL8C
8uSlnLSS 1200 lC8 CCu81 CCMLLxLS
l11P 88 unLlMl1Lu 3999 LAn Wl1P 2 M8S
l11P 88 unLlMl1Lu 13999 Wl1P 10 M8S
88 CvL8 vn Cn LxlS1lnC
l11P 88 LlMl1Lu 1300 LAn Wl1P 2 M8S

13

730 unLlMl1Lu lC8 CLlCL
lMC lC8 88CAu8Anu Cn SLClAL ACkACL
88C 230 lC8 8SnL SL8vlnC LMLC?LLS
lMC lC8 88CAu8Anu unLlMl1Lu SLClAL LAn
8uSlnLSS 1000 CCM8C
88-CCnvLnlLnCL 230 LAn
*88-A8M?-uL-1Mbps
88-A8M?-uL-2Mbps
88-A8M?-uL-236kbps
88-A8M?-uL-312kbps
PCML unLlMl1Lu 730 CLnL8AL A8LA lC8 LLCC1 CuS1CML8S
88 - 88 LAn 400 lC8 CC
88 - 88 LAn 1000 lC8 CC
*88 88 M uLu 1300
*88 M uLu 1000

Combo Comm|tted |ans
88 PCML unLlMl1Lu 900 LuS CLnL8AL A8LA
88 e-CCvL8nAnCL CCnSuML8 lC8uM CLnL8AL A8LA
*88C CCM8C uLl 3300 CommlLLed
*88 8uL9000L LAn lC8 SPA lnSu8LnCL CC L1u CLnL8AL A8LA -SuLA8
*88 8uSlnLSS unLlMl1Lu 3300L lC8 v8 CLnL8AL A8LA
88 CCM8C 4999 LAn CCMMl11Lu
88 CCM8C 8999 LAn
88 8uSlnLSS unLlMl1Lu 6000 LuS
88 unLlMl1Lu vAS PCML CCM8C uLl 2999 CCMMl11Lu
8uSlnLSS 3300 unLlMl1Lu LuS CCMMl11Lu CCM8C
88ul1499C[88 PCML CCM8C uLl 1499
88Cul9000C[88C uLl 9000 CCM8C 2M8S u1C 300C8, 8L?Cnu 1M8S
88 PCML vAS CCM8C uLl 1499
*88C SuL8 SLLu CCM8C 9999 CommlLLed
88C CCM8C1999 - CCMMl11Lu
*88C CCM8C 3300 CommlLLed
*88C CCM8C 4300 CommlLLed
*88C CCM8C uL 2130-CommlLLed
*88 PCML CCM8C uLl 900-CommlLLed

14

*88 PCML CCM8C uLl 1000-CommlLLed
88 PCML CCM8C uLl 1100 - CCMMl11Lu
*88C CCM8C - CommlLLed
l8LL 88 lC8 PlCPWA?S - CCM8C CCMl11Lu
*88C SLLu CCM8C 2799-CommlLLed
88 16 M8S CCMMl1Lu CCM8C 4999
88 24 M8S CCMMl1Lu CCM8C 8999
88 uLl CCMMl1Lu CCM8C 2999
88C CCM8C 1111
*88 PCML CCM8C uL 1330-CommlLLed
88 PCML CCM8C uLl 1499
*88C CCM8C 1111-CommlLLed
*88C SuL8 SLLu CCM8C 4999 CommlLLed
88 L-CCvL8nAnCL -3300 LAn
88 SL 88C CCM8C uLl 9000 lC8 CLL-2010
88C CCM8C uLl 13000 CommlLLed
*88C CCM8C 1300 - LlMl1Lu PCML & 8uSlnLSS CCMMl11Lu
*88 PCML CCM8C uLl 1400 - unLlMl1Lu PCML CnL? - CCMMl11Lu
*88 PCML CCM8C uLl 1700 - unLlMl1Lu PCML CnL? - CCMMl11Lu
88 8uSlnLSS unLlMl1Lu 3300

Combo Norma| |ans
*88C CCM8C uLl 13000
*88C ln CCM8C 300
*88C ln CCM8C 600
88 e-CCvL8nAnCL nlC 700 CLnL8AL A8LA
88 e-CCvL8nAnCL MLulCAL CLnL8AL A8LA
*88 uLLCl11L CLnL8AL A8LA
*88 PCML CCM8C uL730
*88 PCML CCM8C uL 1330
88 PCML CCM8C 299 CLnL8AL A8LA
88 PCML CCM8C 199 CLnL8AL A8LA
88 8uSlnLSS 1000 CCM8C CLnL8AL A8LA
*88C CCM8C uLl 9000
*88-LuuCCM CCM8C-230
88 PCML unLlMl1Lu 900 LuS CLnL8AL A8LA

13

88 e-CCvL8nAnCL CCnSuML8 lC8uM CLnL8AL A8LA
*88C CCM8C uLl 3300
*88C CCM8C uLl 6000
*88 8uL9000L LAn lC8 SPA lnSu8LnCL CC L1u CLnL8AL A8LA - SuLA8
*88 8uSlnLSS unLlMl1Lu 3300L lC8 v8 CLnL8AL A8LA
*88 8uL13000 lC8 M/S C3l LCCu CLnL8AL A8LA
*88 8uSlnLSS 1000 CCM8C lC8 v8 8u8AL CLnL8AL A8LA
*88 nLW 88 ACkACL 1C M/S uLLCl11 CLnL8AL A8LA
88 nLW 8Lv.ACkACL 1C uLLCl1 CLnL8AL A8LA
*88 nLW 88 ACkACL(CnLlnulA) 1C uLLCl11 CLnL8AL A8LA
88 8uSlnLSS 700 LAn lC8 C8l ClllCL8S - SuLA8
88 A8M? 88 CCM8C LAn
8uS 700 LAn lC8 PlCPWA?S CCM8C - SuLA8
88 LlMl1Lu SuL8 CCM8C 1111 LAn
88uL3300LAn lC8 L8C!LC CCM8C - SuLA8
88 900LuS LAn lC8 L8C CCM8C - SuLA8
88 8uSlnLSS 1200 lC8 CCu81 CCMLLxLS CCM8C - SuLA8
*88C 8u8AL uSCl CCM8C 230
88 8uSlnLSS 700 LAn lC8 nlC-SlC unl1S - SuLA8
88 PCML 300 CCM8C LuS LAn
88 8uSlnLSS 700 LAn lC8 C8l ClllCL8S
88 PCML unLlMl1Lu 900 lC8 !uuCLS
88 CCM8C 4999 LAn
88 CCM8C 8999 LAn
88 8SnL S1All 88 8Ln1 8S.100 lC8 SvS1Sul
88 8uS 700LAn lC8 L8C!LC1 - SuLA8
88 PCML uL 1330 LuS
88 PCML 199 CCM8C
*88C CCM8C 299
88 SL LAn 1C LLCC1 CCM8C - SuLA8
*88C PCML 8u8AL uSCl CCM8C uL 899
PCML unLlMl1Lu CCM8C vAS 1499 LAn
PCML unLlMl1Lu CCM8C vAS 2999 LAn
uL CCM8C LAn lC8 ALL MlnC8 l8C - SuLA8
CCM8C 749 LAn

16

8uSlnLSS unLlMl1Lu 3300 LuS
l8AnCPlSLL 230
8uSl 700 LAn lC8 MLulCAL L-CCv - SuLA8
8uL6000 lC8 Wu L CCvL8nAnCL - SuLA8
PCML 299 CCM8C
8uSlnLSS unLlMl1Lu 6000 LuS
8uSlnLSS 1600 236 k8S
CCM8C LAn lC8 CCMA1 1LCPnCLCClLS
SL8vlCL 88 !AC
S1A81u LAn lC8 CCv1.SCPCCLS
l8AnCPlSLL 230 LAn
88 LAn 4000 lC8 kAS1u8l
88 8uSlnLSS unLlMl1Lu 3300 LAn
88 8uSlnLSS 6000 unLlMl1Lu LuS CCM8C
88 8uSlnLSS 3300 unLlMl1Lu LuS-CCM8C
88 84000 LAn lC8 M/S S1A8 PLAL1P ALLlLu(A8CC?AS8l)
88 CCM8C 3300 LAn lC8 C8LC
A8M? uL 2Mbps CCM8C
A8M? uL 236k8S CCM8C
A8M? uL 312k8S CCM8C
88 8uSl 700 LAn lC8 PuCPLS CCMMunlCA1lCn CCM8C - SuLA8
88 SLClAL CCM8C LAn 1000
88 81000C LAn lC8 S8lCPAl1n
*88C SuL8 SLLu CCM8C 9999
*88C CCM8C 630
*88C CCM8C 830
88C CCM8C1999
*88C CCM8C 3300
*88C CCM8C 4300
*88 PCML CCM8C uL 623
*88 PCML 8u8AL CCM8C uLu 300
*88C CCM8C uL 2130
*88 PCML CCM8C uLl 900
*88 PCML CCM8C uLl 1000
88 PCML CCM8C uLl 1100
SL LAn Wl1PCu1 Su - CCM8C
uCM/SL(ClvlL)/(LLLC) - CCM8C

17

vn CvL8 88 lC8 nML Wl1PCu1 ln1L8nL1
88 88 LAn 4000 lC8 kAS1u8l
88 SL8vlCL 88 !AC
88 CCM8C LAn lC8 Lv8Cn Wl1P LL SuLLv8n
88-LCCv-CCnSuML8 lC8uM uL 3300
8700 lC8 ulS1 PLAL1P Anu MLulCAL
PCML 199 CCM8C-CCM8C
88CAu8Anu PCML CCM8C LAn-CCM8C
*88C CCM8C 399
*88C CCM8C 749
*88C - CCM8C 1111
88 CCM8C 1499
*88C SLLu CCM8C 2799
*88 16 Mbps CCM8C 4999
88 24 Mbps CCM8C 8999
88 CCM8C 2999
88 8uSlnLSS uL 9000 LuS - CCM8C
88 8uSlnLSS 700 lC8 SMA81 AnCPA?A1-CCM8C
88 vn C 88 lC8 C8LC
88 lC8 lnuuS Anu CCMM uL
88 3000 LAn lC8 1AnCL1
88 PCML unLlMl1Lu 900
88C SuL8 SLLu CCM8C 4999
88 PCML 8uSC CCM8C uL 300,312kbps u1C 4C8,8L?Cnu 236kbps
88 - MA8lnL 8Cu LxC81 uLv
88 SL 8uSlnLSS LAn 9000 lC8 CLL 2010 - SuLA8
88CCM8C-S?nC1lCS1LCPL1u
l8LL 88 l8AnCPl ulS18l8u8
*88C CCM8C 1300 - LlMl1Lu PCML & 8uSlnLSS
*88 PCML CCM8C uLl 1400 - unLlMl1Lu PCML CnL?
*88 PCML CCM8C uLl 1700 - unLlMl1Lu PCML CnL?
PCML uL 1330 LuS-CCM8C
88 - 8uSlnLSS 1000 CCM8C lC8 MAnuAL SAMAk?AS
88 LlMl1Lu SuL8 CCM8C 1111 LAn- CCM8C
88 8uL13000L lC8 lC8LS1 18C C18
88 SL 8uSlnLSS CCM8C LAn 1

18

88 LAn lC8 S?nC1lCS v1 L1u

F. CRM- NPC Reglxtrutlon- Munuul-Wlthout BB- All 1ype (Buxlnexx, OY1
etc)
You xhoulJ be uwure of the Fxchunge CoJe( eg 1VMVj) to whlch connectlon lx requlreJ
S1A0F-F1
Openlng
Cllck Cuxtomer Accountx-
Cllck Cuxtomer Account Ilxt
Cllck NFW-(Cuxtomer I 00000)
Fnter Account Nume (Nume of the Cuxtomer)
Account 1ype- eg: InJlvlJuul
S1A0F- F2
Inxtullutlon AJJrexx & Bllllng AJJrexx
o Stuge A2 & Stuge AS (Refer A)
S1A0F-FS
Contuct Ilxt
Cllck Contuctx (not ut the top of the xcreen)
Cllck New
Muke entrlex poxxlble ( 1ltle, Surnume, Nume, 0enJer, 1el Nox lf uny ulreuJy
uvulluble- Home- Moblle, Fnter e-mull uJJrexx lf uvulluble, PreferreJ communlcutlon eg:
Moblle lf moblle no uvulluble- Other wlxe - Mull)
S1A0F-F4
Bllllng Account
Cllck Bllllng Account (not ut the top of the xcreen)
Cllck NFW
(Fnter FlelJx by xelectlon )
Contuct Iuxt Nume
Bllllng Account type- eg: InJlvlJuul
( 1hlx lx not uxuge CoJe- Uxuge coJe xhoulJ be buxlnexx lf Buxlnexx)
Bllllng Account Sub 1ype- Otherx
Bllllng AJJrexx- Select- OK
Rurul,Urbun- Select ux uvulluble ln the lnxtullutlon uJJrexx
Check Other entrlex
Frequency- Bl monthly
Blll PerloJ- Select xuy B01
Blll 1ype- Summery
PreferreJ Iunguuge- Fngllxh Amerlcun
Blll Prlntlng Optlon- Contlnuoux
Pre PulJ 1ype- None
Cllck Menu & Suve RecorJ

19

S1A0F- FS
OrJer
Cllck OrJerx (not ut the top of the xcreen)
Cllck New
Bllllng Account- Select OK
Servlce Ilne- Buxlc Phone Servlce
Servlce- WlreIlne
Servlce 1ype- IunJ Ilne
Servlce Sub 1ype- FlxeJ Ilne
Servlce Cut- Non OY1 0enerul (xuy)
Connectlon type- Permunent
ocumentx to be collecteJ- CAF & Cre (xuy)
Inxtullutlon AJJrexx- Select- OK
Uxuge CoJe- Buxlnexx (xuy)
Cllck OrJer No (At the left enJ of the prexent entry bur)
S1A0F-F6
Ilne Itemx
BrouJbunJ requlreJ- N
Cllck Ilne Itemx
Cllck New
S1A0F- F7
Cuxtomlze, Number Selectlon, emunJ Note, OrJer
o A6, A7 (Refer A)
S1A0F-F8
Approvol
lI Hessoqe Approvol RequireJ is cominq
Note orJer No- loq 0ut
loq in witb user nome & PossworJ of tbe opprovinq outbority
Click tbe orJer no in Eome Poqe
Click 0rJer N0
Click Activities
Fnter Comments- 0k
Click ApproveJ
Click Submit 0rJer
S1A0F-F9
Checklng
o A8
==============================================================================
0. CRM-NPC Reglxtrutlon-Munuul Wlth BB- AII 1YPFS of NPC (Buxlnexx,
OY1 etc)
You xhoulJ be uwure of the Fxchunge CoJe( eg 1VMVj) to whlch connectlon lx requlreJ
S1A0F-01

20

Openlng, Inxtullutlon, AJJrexx , Bllllng AJJrexx ,Contuct Ilxt, Bllllng Account & OrJer
Cllck Cuxtomer Accountx-Cuxtomer Account Ilxt wlll become bolJ
Cllck NFW-Cuxtomer I 00000
o Stuge A2, Stuge AS, Stuge A4 (Refer A)
o Stuge A1(Refer A)
Cllck Bllllng Account
Cllck NFW
Fnter FlelJx by xelectlon (Contuct Flrxt Nume, Iuxt Nume)
Rurul,Urbun
Blll 1ype- Summery
prefereJ Iunguuge- Fngllxh Amerlcun
Pre PulJ 1ype- None
Cllck OrJerx
Cllck New
Bllllng Account- Select OK
Servlce Ilne- Buxlc Phone Servlce
Servlce- WlreIlne
Servlce 1ype- IunJ Ilne
Servlce Sub 1ype- FlxeJ Ilne
Servlce Cut- Non OY1 0enerul (xuy)
Connectlon type- Permunent
ocumentx to be collecteJ- CAF & Cre (xuy)
Inxtullutlon AJJrexx- Select- OK
Uxuge CoJe- RexlJentlul (xuy)
CIICK ORFR NO
S1A0F-02
Ilne Itemx
BrouJbunJ requlreJ- Y
Cllck Ilne Itemx
Cllck New
S1A0F-0S
Cuxtomlze, Number Selectlon, emunJ Note, OrJer
O A7 (Refer A)
IF Mexxuge Approvul RequlreJ
Cllck Actlvltlex
Fnter Commentx- Ok

21

Cllck ApproveJ
Cllck Submlt OrJer
Cllck Submlt OrJer (POP up OrJer SubmltteJ Succexxfully- Cllck OK)
Check xub Stutux- It wlll be "VullJutlon Succexxful"
Check Stutux- It wlll be "xubmlxxlon ln progrexx"
Muxxuge- II orJer xubmltteJ xuccexxfully- Submlt BB OrJer
S1A0F 04
Submlxxlon of BB OrJer
o C4 (Refer C)
==============================================================================
H. CRM-Checklng Fxchunge 1ype & Uxuge coJe of u Worklng Number
Open CRM
Cllck Servlcex
Fnter Phone No # eg: 0472-287SSSS
Cllck 0O
Cllck Servlce no uvulluble
Cllck More lnformutlon
Fxchunge type & uxuge coJe cun be xeen unJer xervlce Jetullx
==============================================================================
I. CRM-Chunglng Uxuge CoJe of u Worklng No
Open CRM
Cllck Servlcex
Cllck 0O
Cllck Account Nume uvulluble
Operutlng xtutux xhoulJ be uctlve
Cllck OrJer Sub 1ype
Select Uxuge CoJe
Cllck MoJlfy
Chunge uxuge coJe ln the top xcreen coloumn 2
Cllck Cuxtomlze
Cllck ONF
Cllck VullJute
Pop up VullJutlon Succexxful-OK
Cllck emunJ Note
Cllck Submlt OrJer
Stutux wlll be chungeJ to Submlxxlon ln Progrexx
=========================================================================================
j. CRM-Releuxlng OI WI From CRM to Clurlty (wlth out BB)
IN CRM
Cllck OrJerx
Select WultllxteJ
Cllck 0O
If A,N No lx known, Cllck 1op query
Fnter A,N no ln OrJer no - FN1FR (eg : KFR1VM2010110068S)

22

(otherwlxe xelect the uppllcunt from the llxt)
Verlfy nume
Cllck OrJer NO - Importunt Step
Cllck WultllxteJ orJer
Cllck Releuxe ut the top
BrouJ bunJ RequlreJ- N
Cllck Ilne Itemx
Check entrlex ( nomlne Nume, nomlne Relutlon -xpouxe for wlfe,huxbunJ, SuggexteJ Nume)
Check ProJuct- IunJ Ilne (lf not uvulluble)
o Stuge A6
o Stuge A7 ( emunJ Note not requlreJ)
o Stuge A8
=========================================================================================
K. Clurlty-Checklng the uvullublllty of u WI
If 1el no lx known
Open Clurlty
Cllck Provlxlonlng
Select SFRVICF ORFRS
Cllck query (Mug 0luxx)
Fnter 1el No eg: 0472-2S8S11
Cllck query uguln
S1A1US wlll be JlxpluyeJ
If 1el no lx not known
Open Clurlty
Cllck Provlxlonlng
Select Inbox- Work OrJerx,1uxkx
IN Work 0roup Fnter AII WORK0ROUPS
Keep From ute Blunk
Cllck Set
Select 1uxkx
F7
In 1uxk Nume Fnter IFN1IFY%
F8
(Now you cun xee the llxt of xervlce orJerx for whlch IM to be lJentlfleJ)
Cllck correxponJlng Servlce OrJer for Jetullx
==========================================================================================
I. Clurlty-Checklng Fuultx
Open Clurlty
Cllck Provlxlonlng
Select Work OrJer, 1uxkx
Cllck Work 0roup
Cllck IOV (ownwurJ urrow)
IN -FlnJ- Fnter Xge CoJe eg: 1VM Vj%
Cllck FIN
Select the Work OrJer 0roup
Cllck OF
Cllck SF1

23

Cllck 1ASK
==========================================================================================
M. Clurlty-Cloxlng u fuult
Open Clurlty
Cllck Provlxlonlng
Select Work 0roup
Cllck IOV (ownwurJ urrow)
IN FlnJ Fnter Xge CoJe eg: 1VM Vj%
Cllck FIN
Select the Work OrJer 0roup of xelecteJ llne xtuff
Cllck OK
Correct From ute lf requlreJ
Cllck SF1
Cllck Work OrJerx
ouble cllck the xelecteJ WO
Cllck Attrlbute
Cllck Current vulue of 11_Fuult_Clerunce_CoJe
Cllck IOV unJ xelect
Cllck Stutux ( AxxlgneJ)
Cllck IOV unJ Select CompleteJ
==========================================================================================
N. CRM-Permunent Cloxure of II Wlth out BB ux per purtyx requext
1he telephone SurrenJer Certlflcute xhoulJ be uvulluble wlth the uppllcutlon
Open CRM
Cllck Servlcex
Fnter 1el No eg: 0472-287S1SS
Cllck 0o
Cllck Account Nume
Select OrJer Sub 1ype Ax lxconnect (IunJ Ilne)
Cllck lxconnect ln the Menu
Cllck Actlvltlex to get the nume of offlcer to be upproveJ (Vljuyun.S for Vj)
Iog Out
Iog ln wlth uxer nume & PuxxworJ of upprovlng uuthorlty (Vljuyun.S for Vj)
In Home Puge Cllck orJer no of Actlvlty PenJlng
Cllck OrJer No
Cllck Actlvltlex
Select lxconnectlon Reuxon
Fnter Commentx
Fnter ImmeJlute Blll- N
Cllck Approve
Cllck Submlt OrJer lf uvulluble
PopUP SubmltteJ orJer Succexxfully
O. CRM-Shlft from one Xge to Another Xge wlth or wlthout U,R chunge &
wlth out BB
Note

24

1. the Fxchunge CoJe of the exchunge to whlch xhlft requlreJ & Worklng level
2. Whether U or R
Open CRM
Cllck Servlcex
Cllck 0o
o Stuge A2, AS (Refer A)
If U,R chunge requlreJ - o Stuge F4 (Refer F)-( Note Bllllng Account NO)
S1AGL-C1
Cllck Account Summery
Select OrJer Sub 1ype ux Shlft Acroxx Fxchunge
Cllck Shlft (...Wult)
Cllck More Informutlon
Cllck Bllllng Account- Select the correct Account no- OK( U,R Chunge to be correct)
Inxtullutlon AJJrexx- Select the Correct uJJrexx- OK
Cllck Hoxe No,Flut No
Cllck OK
Select ocumentx to be collecteJ-Ax CFA & CreJltlonx
Select Nuture of xhlft Ax Shlft ImmeJlute
Select Bllllng AJJrexx Chunge RequlreJ Ax Y
S1AGL-C2
Cllck PreferreJ Number- Fnter eg: 287S%
Cllck Avulluble Numberx
Select Number- Cllck OK
(Fnxure thut the no lx uctuully u xpure no)
Cllck Rexerve Number
S1AGL C3
Cllck Ilne Itemx
Cllck Cuxtomlze
(IF U,R chunge then Chunge II Plun R- FMC110 U- FMC180)
Cllck one
Cllck VullJute
Popup VullJutlon Succexxful- OK
Submlt OrJer
Popup OrJer SubmltteJ Succexxfully- OK
Check Stutux- Submlxxlon ln Progrexx
P. Itpc-Checklng of Performunce of Xgex unJ PenJlng Work orJerx
http:,,ltpc.xJc.bxnl.co.ln
puxxworJ guext
==========================================================================================
q. Conflgurutlon of PC for CR & CR Sltex
1he PC xhoulJ huve mln S00 MB RAM & Preferubly PIV or hlgher procexxor.
IF7 lx to be the browxlng xoftwure.
1he PC xhoulJ huve IAN connectlon or BB VPN ln Multlply.
(0et uxer nume & PuxxworJ for BB CR from I1 Cell lf lt lx VPN Multlply)

23

lul up cun be ulxo uxeJ but the xpeeJ wlll be very low for the flrxt tlme.
NS AJJrexx
Open IF
Cllck 1oolx & xelect Internet Optlonx
Select the 1ype of Connectlon & Cllck Settlng
Cllck Propertlex
Cllck Networklng
Select Internet Protocol 1CP,IP
Cllck Propertlex
Cllck Uxe the fullowlng NS Server
Fnter NS Server AJJrexx- 10.196.222.19S
Alternute AJJrexx- 10.196.222.194
Cllck OK OK
Securlty, Actlve X & Pop UP Settlng
Open IF
Select USF BIANK (1he Browxer xhoulJ huve BIANK ux efuult uJJrexx)
Cllck Securlty
Cllck Cuxtom Ievel
In Actlve X Controlx Pug In
Fnuble-Allow prevlouxly unuxeJ Actlve X Controlx to run wlthout prompt
Fnuble-Allow Scrlptletx
Fnuble-Automutlc Promptlng for Actlve X Controlx
Fnuble- Blnury & Scrlpt behuvlorx
lxuble- Uxe Pop Up Blocker
Slte uJJrexx
CRM & PMS hLLp://sso.sdc.bsnl.co.ln
Clurlty hLLp://clarlLy.sdc.bsnl.co.ln
Fr : hLLp://er.sdc.bsnl.co.ln (user name/assword- Cu81vM- SelecL ClarlLy SouLh 8eporL)
ltpc : hLLp://lLpc.sdc.bsnl.co.ln (user name/password - guesL)
For Cuxtomerx : lttpselfcaiesucbsnlin ( In BrouJbunJ Internet Connectlon)
New CRM Puckuge : lttpnewcimsucbsnlcoin (New lntroJuctlon for better performunce)
Conflgure Proxy Settlng (For IAN Connectlonx)
1oolx-Internet Optlonx- Connectlon 1ub
Cllck IAN Settlng
Cllck AJvunceJ Button
Fxpectutlon enter 10.*, 192.*, *.xJc.bxnl.co.ln (Smull letterx)
AJJrexx of Proxy Server 10.44.19.2S0
Port S128
Uxernume& PuxxworJ
CR Project luuncheJ ln 1rlvunJrum SSAon 2S-12-10
CRM USFR Nume: 'B' followeJ by HRMS No. eg:- B198S06789
PMS USFR Nume: 'b' followeJ by HRMS No. eg:- b198S06789
efuult puxxworJ lx bxnl12S whlch xhoulJ be chungeJ ln flrxt logln
For Clurlty USFR Nume: 'B' followeJ by HRMS No. eg:- B198S06789
PuxxworJ lx xume ux Uxernume
utubuxe:CIRSPH1
=============================================================================
R. CRM-BB-MoJem Plun Chunge (MoJlfy)
Fnxure the number not unJer NP
1. If New Plun lx Home Plun uxuge coJe xhoulJ be RexlJentlul. ( Refer H & I)
2. If New plun lx Rurul Plun, Fxchunge 1ype ShoulJ be Rurul.
S. If OlJ Plun lx Home Plun, then ulxo uxuge coJe xhoulJ be RexlJentlul. ( Ref H & I)
4. If OlJ Plun lx Rurul, Fxchunge type xhoulJ be Rurul
S. If OlJ Plun lx pure Buxlnexx or New plun lx Buxlnexx, enxure thut uxuge coJe lx buxlnexx.
Check the prexent plun of the number correctly
Open CRM
Cllck Servlcex
Cllck 0o
Cllck Account Nume
Operutlng Stutux ShoulJ be Actlve
Cllck OrJer Sub 1ype ux- BrouJ BunJ MoJlfy
Cllck MoJlfy- Importunt Step
Cllck Cuxtomlze
Cllck BrouJbunJ
Muke necexxury chungex
Cllck epoxlt- 0 Puy ln Next Blll
Cllck one
Cllck uxer IJ creutlon- OK (..Wult)
Cllck emunJ Note (xome tlmex not requlreJ Jlxpluy- Ok)
Cllck Submlt OrJer
==============================================================================
S. CRM-Shlft Wlth ln the X0F wlth out number chunge - Iocul Shlft
Wlth or wlthout U,R Chunge-Numberx Wlth out BB
Open CRM
Cllck Servlcex
Cllck 0o
If U,R chunge o F4 (Refer F- Note Bllllng Account NO)
o Stuge O1 (Refer O-But Select OrJer Sub 1ype ux Shlft wlth ln Xge W,o number chunge)
o Stuge OS (Refer O)
=============================================================================
1. CRM-Cloxure of BB Connectlon
If Rentul or free moJem, moJem xurrenJer certlflcute xhoulJ be uvulluble wlth Appllcutlon
1he no ShoulJ not be unJer NP
Note the prexent plun of the BB (from SSANF1)
Open CRM
Cllck Servlcex
Cllck 0o
Cllck Account Nume
(If Operutlng Stutux lx Actlve )

Select OrJer Sub 1ype Ax BB lxconnectlon
Cllck lxconnect BB ln the Menu
Cllck Actlvlty to get the nume of offlcer to be upproveJ (Vljuyun.S for Vj)
[Iog Out
Iog ln wlth uxer nume & PuxxworJ of upprovlng uuthorlty (Vljuyun.S for Vj)
In Home Puge Cllck orJer no of Actlvlty PenJlng
Cllck OrJer Noj
Cllck Actlvlty
Select Reuxon & Fnter Commentx (OK)
Cllck Approve
Pop Up ApproveJ OK
( If Combo Plun, Cllck Cuxtomlze, chunge lunJ llne ux II 0enerul Plun wlth Monthly Rent 110
Cllnk one)
Cllck Submlt OrJer
[If Combo plun error mexxuge- Cllck OK- Note,Copy(Contr+c) OrJer Noj
[0o to OrJerx- Home- Fnter orJer No (Contr+v)- Cllck 0Oj
[Cllck OrJer No-Cllck Cuxtomlze- Chunge II plun ux 110- cllck Jonej
Cllck Submlt orJer
==============================================================================
U. CR 1lpx
1. In CRM 1o Refrexh Screen - AI1+ Fnter Key
1o xeurch - CON1ROI+F
2. In Clurlty 1o Refrexh - F8
1o Suve -F10
1o query- -F7 (ufter keeplng polnter ln the flelJ- muke entry F8)
1o Cuncel query- Contl+q
S. 1o know vurloux BB Plunx
Cllck 0lob ut the top of CRM Screen
UnJer- ProJuct Muxter utu- Cllck Plunx
Select BrouJbunJ
6. In CSC when u cuxtomer upprouchex for uny uJJltlonul fuclllty xuch ux Chunge to Rurul
plun etc pleuxe enxure thut no outxtunJlng Juex ugulnxt the cuxtomer. 1o check thlx
Refer W
7. Operutlng xtutux xhoulJ be uctlve for lxxulng uny work orJer
8. In CRM to get the Jetullx of offlcer who hux entereJ the Jutu-Cllck Help- About RecorJ.
9. Whlle Reglxterlng for NPC ln exchungex where Urbun & Rurul ureux ure uvulluble,
contuct out Joor j1O,11A unJ enxure whether the connectlon lx ln Urbun or Rurul
ureu.
Or If neurext no lx uvulluble Check the Urbun,Rurul lnformutlon for the neurext no
10. After completlng u WO ln CRM, note the WO no ln the uppllcutlon form for future
reference. Alxo go to HOMF puge unJ enxure thut the WO no lx not ln the penJlng llxt.
11. In Any uppllcutlon - get Moblle no of cuxtomer
12. 167- Ilne xtuff wlll get Jetullx of the fuult penJlng ln thelr xectlon.
1S. IN CRM when u xervlce requext lx penJlng for completlon you cun not rulxe one more
xervlce requext.
'
14. Before Sturtlng entry ln CRM check the uppllcutlon form to xee whether uny thlng left
out
1S. Abbrevlutlonx uxeJ for BB Plunx
<Gf Homef CSC > refers to the applicability of the plans to the user segment. G-> General
<FN> in case night unlimited (02:00 hrs to 08:00 Hrs) is free
<Rural> in case the plan is rural plan
<USOF> in case the plan is USOF Plan
<Super> refers to high speed 16f2+ Nbps Plan
<Speed > Refers to 8f16f2+ Nbps Plan
<Combo> in case the plan is a combo plan inclusive of landline rental
<UL> Unlimited
<ULF> Unlimited usage with fair usage {except rural USOF and CSC plans)
<FNC> represents the fixed monthly charges
<EfPfCS> represents whether the plan is a special plan for enterprise, promotional plan
or Circle specific plan
ULD . ULD stands for Unlimited with differential speed.
Committed Plan
The modem shall be given FREE if the customer commits for the period as shown and pays
the necessary charges in advance.

16. In Clurlty For xeurchlng Jutu, keep the from Jute blunk xo thut ull penJlng cuxex wlll be
JlxpluyeJ

17. If number lx rexerveJ ln CRM ugulnxt u NPC orJer unJ lf the orJer lx not xubmltteJ wlth
ln S0 Juyx of Number Rexervutlon, the number wlll be unrexerveJ uguln- NPC wlll
become WI.(?)
18. 1o get Blll etullx, Home SIM Moblle No Ftc- ltpc-SRC Muxter
19. In CRM to get orJerx lxxueJ ugulnxt u tel no- Fnter 1el no ln Servlcex - 0O
Cllck Nume of the cuxtomer- On Rlght hunJ xlJe bottom you cun xee WOx lxxueJ for the
number & Actlve,CuncelleJ,Progrexx report
18 Whlle lxxulng Shlft orJer ln CRM lf you wunt to cuncel the xhlft orJer, cloxe lmmeJlutely
the Jlxconnectlon orJer ulxo- ont Jeluy. Other wlxe Jlxconnectlon orJer wlll be puxxeJ to
Clurlty uutomutlcully. In xuch u cuxe lf the no lx JlxconnecteJ unJ other orJerx ure ut
cuncelleJ xtuge. Pleuxe lxxue Reconnectlon orJer.
20. In CRM to get locullty & Sub locullty ugulnxt u tel no- Fnter 1el no ln Servlcex - 0O
Cllck Nume of the cuxtomer- Cllck AJJrexx- In Inxtullutlon AJJrexx Iocullty & Sub locullty
cun be xeen.
21. Whlle Completlng u NPC Work orJer ln CRM Note the Cuxtomer I. By knowlng the
cuxtomer Account I Jetullx cun be truceJ ln CRM & Clurlty
22. Before Jolng uny work ln CRM enxure no WO lx penJlng ugulnxt the no ux open-
Servlce- 1el No- 0o- Cllck Nume- Check
PenJlng WO
Bllllng Account- Actlve or Settlement

29

OS uex
No lx uctlve or OF0 BurreJ etc
2S. Whlle NPC,Reconnectlon, 1runxfer etc lf Nomlnee Nume & Relutlon lx not uvulluble-
Fnter Self for both.
24. Iocutlon & Sub Iocutlon
In xome cuxex xume locutlon lx founJ ux repeuteJ ln neurby exchungex. In orJer to
uvolJ thlx problem locutlon xhoulJ be pre flxeJ by exchunge coJe
Fg : VAP_NellunuJu, Vj_NellunuJu
Alxo there xounJ be one locutlon wlth Fxchunge nume
Fg: VAP_Vumunupurum, Vj_VenjurumooJ
Iocutlonx xhoulJ be mlnlmum
In the cuxe of xub locutlon, there xhoulJ be one xub locutlon wlth Iocutlon nume.
Fg:
Iocutlon Sub Iocutlon
v!u_nLLLAnAuu
8PCC1PAMAuAkkl
uLLAnACA8
kAn1PALAkCnAM
kLLZPAlkCnAM
nLLLAnAuu
vAMAnAu8AM

====================================================================
V. CRM-Optlon for Annuul Plun Chunge for nox Wlth out BB
Fnxure no out xtunJlng Juex for the number.- Refer W
Open CRM
Cllck Servlcex
Cllck 0O
Operutlng Stutux xhoulJ be Actlve
Check Out xtunJlng Juex
(If uny out xunJlng Juex penJlng we wlll not be uble to complete xlnce upprovul from
1RA requlreJ)
Select - Chunge ln Servlce
Cllck MoJlfy (...wult)
Cllck Cuxtomlze (....wult)
Chunge II Plun (eg: Plun 600 Rurul for Rurul cuxtomerx)
Cllck ONF
Cllck VullJute (....wult)
Cllck emunJ Note
Cllck Submlt OrJer (.....wult)

30

Rlght Cllck Mouxe & Run query ufter 10 mln
Stutux wlll be chungeJ to complete
==============================================================================
W. CRM-Checklng outxtunJlng Juex of u Number & Operutlng Stutux
Cllck Servlcex- Fnter Phone no eg: 0472-287S1SS
Cllck 0o
Cllck Nume of the cuxtomer
Out xunJlng Juex cun be xeen ut the bottom rlght xlJe
Operutlng xtutux xhoulJ be uctlve for lxxulng uny work orJer
=============================================================================
X. CRM-NP
Cllck Servlcex
Cllck 0o
Cllck Account Nume
Select OrJer Sub 1ype Ax lxconnect ue to NP
Cllck lxconnect ln the Menu
Cllck Submlt OrJer
==============================================================================
Y. CRM-Shlft wlth ln Fxchunge wlth number chunge
Refer O But OrJer Sub 1ype to be xelecteJ ux Shlft wlthln Fxchunge wlth number chunge.
=============================================================================
Z. CRM-Booklng u 1elephone Complulnt
Cllck 1rouble 1lcketx
Cllck Complulntx
Cllck New
Fnter Servlce I Phone# xuy 0472-287S1SS
Complulnt 1ype Suy 1echnlcul
Complulnt Sub 1ype Suy Phone euJ
Cllck ocket No
Fnter excrlptlon Suy N,W for 1S Juyx
Cllck Submlt
Check Sub Stutux
============================================================================
AA. CRM Frrorx & Reuxonx
q1.Whlle BB provlxlon- on cllck Submlt orJer - gettlng mexxuge Blll frequency lx Bl- monthly
A1. If the blll frequency lx Bl-Monthly, on BB provlxlon the Frequency lx to be chungeJ ux
Monthly- 1hlx lx uutomutlc- Syxtem Frror- Contuct Syxtem AJmlnlxtrutor
q2. Whlle NPC - On cllck of uvulluble numberx - gettlng error mexxuge of Inventory Problem
A2. Syxtem error for clurlty or xelecteJ group of no lx not uvulluble
==========================================================================
AB. quextlonx & Anxwerx
q1. How to Jelete u ln completeJ work orJer
A1. 1he work orJer wlll be uvulluble ln the Home Puge.
Cllck thlx work orJer no

31

Cllck the work orJer no uguln ln the new xcreen
If Cuncel button lx uvulluble- Cllck
Otherwlxe cllck MFNU unJ xelect cuncel.
q2. Reconnectlon from NP- Whut lx the proceJure?
A2. ont Worry- Fully Automutlc
qS. Whut lx the Jlfference between Work 0roup & Servlce 0roup
AS. In One Servlce 0roup there wlll be xeverul work group to execute the Work. For exumple
NPC wlll huve u Servlce group ln thlx there wlll be xeverul work group for MF, O etc to
execute the work.
q4. Whlle releuxlng WI from CRM ut the tlme of VullJutlon Mexxuge- "SuggexteJ nume" requlreJ
A4. Select llne Itemx & Fnter SuggexteJ Nume (Nume of the Cuxtomer)
qS. Not uble to Chunge BB Plun- 0ettlng Wunlng mexxuge whlle cllcklng Cuxtomlze unJ Frror
mexxuge ufter cllcklng UxerI Creutlon
AS. Frror ln OlJ Jute upJutlon to CRM.
After Cllcklng Cuxtomlze- Cllck one wlth out uny Chunge.
Cllck Uxer I Creutlon unJ complete the orJer ln the normul wuy.
AfterwurJx Cllck thlx orJer no unJ check for new upJutlon,uJJltlon ln IunJ Ilne
After completlon (Preferubly next Juy) uguln Jo the BB plun chunge once uguln ln the normul
wuy.
==============================================================================
AC. Suggextlonx & Ilmltutlonx
1. In CRM ut prexent the locullty & xub locullty of u number cun not be founJ out.
2. 1he Iocullty xhoulJ xturt wlth exchunge coJe eg: Vj_1hunJrumpoyku
S. Whlle enterlng the neurext no ln Inxtullutlon uJJrexx for NPC, ltx Iocullty & Sub locullty
xhoulJ uutomutlcully uppeur ln the relevunt column.
4. It xhoulJ be poxxlble to monltor the no of Fuultx, NPC, BB etc- penJlng- lvlxlon Vlce & ltx
Jetullx
S. It xhoulJ be poxxlble to monltor the no of fuultx penJlng more thun 7 Juyx, 1S Juyx & S0
Juyx unJ ltx Jetullx
6. Optlng Annuul 1urlff Plun not poxxlble lf outxtunJlng Juex penJlng (Otherwlxe Approvul
by AO1R RequlreJ)
7. ully u lurge no of fuultx uppeurlng ln clurlty ux xyxtem generuteJ fuult. In thlx xume no
ure repeuteJ xeverul tlmex. RepeuteJ fuult booklng xhoulJ be uvolJeJ.
8. For BB Plun chunge, whlle xubmlttlng orJer, Approvul lx culleJ for. When upprovul lx
glven, the nume of the offlcer lx gettlng chungeJ.
9. Whlle uccexxlng CRM ufter glvlng uxer nume & puxxworJ, xome other offlcer nume lx
gettlng JlxpluyeJ ln the openlng xcreen.
A. CRM-Approvul by Competent Authorlty
Whlle xubmlttlng orJerx, lf you get u mexxuge "Approvul by competent uuthorlty lx
requlreJ" You huve to cllck Actlvltlex & muke entrlex ln Reuxon & commentx unJ cllck
ApproveJ. 1hen Cllck Submlt OrJer
If you ure not ellglble log out unJ
Iog ln wlth uxer nume & PuxxworJ of the upprovlng uuthorlty
Cllck the orJer no ln Home Puge
Cllck OrJer NO ln the new xcreen
Cllck Actlvltlex
Fnter Commentx- Ok

32

Cllck ApproveJ
Cllck Submlt OrJer
==============================================================================
AF. Clurlty- BB Provlxlon
1. For BB Provlxlon Servlce 1ype- IunJllne
OrJer 1ype- MoJlfy
1uxk Nume-BB_MF,BB_OutJoor,BB_NIB
Before xturtlng you xhoulJ huve
2. 1he requlreJ MoJem & MoJem Sl no to be noteJ
S. BB_IASM_IP uJJrexx pertulnlng to your exchunge xhoulJ be known (Contuct NIB)
4. Next uvulluble port to be noteJ (only Jlgltx- get help of NIB lf requlreJ)
S. BB_Outer_VIAN of your exchunge xhoulJ be known (contuct NIB)
6. o the necexxury jumperlng ln MF for BB & note the port
S1A0F - AF1
Openlng Servlce OrJer Screen
Open Clurlty
o MethoJ I or MethoJ II
MethoJ I (Poxxlble only lf you know the tel no)
Cllck Provlxlonlng
Select SFRVICF ORFRS
Cllck query (Mug 0luxx)or F7
Fnter 1el No eg: 0472-2S8S11
Cllck query uguln or F8
Servlce orJer wlth Servlce Implementutlon 1uxk wlth be JlxpluyeJ
MethoJ II
Cllck Provlxlonlng
Cllck Inbox
Cllck Work OrJerx,1uxk
In Work 0roupx Fnter AII WORK0ROUPS
Keep From ute Blunk
Cllck Set
All PenJlng Work OrJerx wlll be JlxpluyeJ
F7
Servlce 1ype IunJllne
OJer 1ype MoJlfy
1uxk Nume BB%
F8
lfferent BB Work orJerx wlll be JlxpluyeJ
ouble cllck the Servlce orJer no correxponJlng to your xelectlon
Servlce orJer wlth Servlce Implementutlon 1uxk wlth be JlxpluyeJ
S1A0F- AF2
MF 1ASK
Open the Servlce orJer xcreen - AF1
Cllck Attrlbutex
Select BB_Network_1ype Cllck IOV Select PS (for vjJ) OK
BB_Brux,BN0_IP enter 10.2S8.74.97
BB_SIAM_IP enter 10.2S0.114.S1 (for vjJ)

33

BB_INNFR_V IAN SS4 (xuy- jumpereJ port)
BB_outer_Vlun 2SS1(for vjJ)
Select Stutux AxxlgneJ- Cllck IOV- Select CloxeJ - Yex- OK
Suve- F10
Cloxe Screen X
Refrexh (F8)
O 1ASK
Open the Servlce orJer xcreen - AF1
Cllck Attrlbutex
Note Uxer lJ & emull uJJrexx (puxxworJ wlll be puxxworJ)
Cllck Attrlbutex
Select BB_ feuxlble IOV Yex OK
BB_Motlve,Non Motlve MoJem IOV Select (Non Motlve Suy) OK
Cllck CloxeJ Itemx
Fnter Sl No of MoJem
Select Stutux AxxlgneJ- Cllck IOV- Select CloxeJ - Yex for mexxuge- OK
Suve- F10
Cloxe Screen X
Refrexh (F8)
NIB 1uxk to be completeJ by NIB (Automutlc)
( xome tlmex ufter Refrexh we get unwunteJ Jutu. In thut cuxe open the Servlce orJer xcreen Once
uguln- AF1)
==============================================================================
AF. Clurlty-1o get llxt of Work 0roupx
Open Clurlty
Cllck Contuctx
Select Fmployee
F7 prexx
In Column I Fnter B HR NO eg : B197S01188
F8 Prexx
Avulluble Work 0roupx wlll be JlxpluyeJ
==============================================================================
A0- Inxtructlonx to CSC (Vj lv only)
1. Whlle recelvlng uppllcutlonx pleuxe note the moblle no of the cuxtomer (lf uvulluble) ut the
top of the form
2. For ull uppllcutlonx other thun NPC check out xtunJlng Juex unJ requext the cuxtomer to
cleur the Juex before ucceptlng uppllcutlon.
S. For NPC uppllcutlon note the neurext no (lnJlcute neurext no ln brucket), Alternute lunJ
llne no of the cuxtomer ( lf uny- only cuxtomer unJ not cloxe relutlve or frlenJ), moblle no
unJ e- mull uJJrexx of the cuxtomer ( lf uny.)
4. For NPC lf cuxh, lx to be collecteJ, lt xhoulJ be Jone through PM only. Better to uvolJ
Cuxh, collectlon ulong wlth NPC xlnce the umount cun be collecteJ ln the next blll.
S. 1he uppllcutlon to be checkeJ to xee thut ull columnx ure fllleJ unJ ull relevunt recorJx
ure uttucheJ. Fntrlex xuch ux ute, Nomlnee, Relutlon etc xhoulJ be uvulluble.
6. All uppllcutlonx recelveJ ln CSC ure to be entereJ ln CRM on the xume Juy.
7. For NPC, for Buxlnexx, School etc Nume of the cuxtomer lx to be fulloweJ by nume of the
flrm eg: Prlnclpul_0ovt HS or Munuger_Kuluthungul

34

==============================================================================
AH- Clurlty Ilxt out NPC, Shlft, Reconnectlon, BB, Cloxure, Fuult etc
Open Clurlty
Cllck Provlxlonlng
Cllck Work 0roup
Fnter AII WORK0ROUPS
Keep from Jute ux blunk
1o get Work OrJerx PenJlng
F8
All relevunt orJerx wlll be JlxpluyeJ lncluJlng fuult
Cllck xervlce orJerx to get Jetullx
1o get Work OrJerx PenJlng except fuult
F7
UnJer Servlce 1ype Fnter <>IunJllne _FI1
F8
All relevunt orJerx wlll be JlxpluyeJ except fuult
1o get IunJllne orJerx PenJlng except fuult
F7
UnJer Servlce 1ype Fnter IunJllne
F8
All relevunt orJerx wlll be JlxpluyeJ reluteJ wlth lunJ llne except fuult
1o get IunJ Ilne orJerx for NPC creutlon
F7
UnJer OrJer type Fnter Creute
F8
All relevunt orJerx wlll be JlxpluyeJ for NPC creutlon
1o get IunJ Ilne orJerx for NPC penJlng wlth outJoor
F7
UnJer OrJer type Fnter Creute
UnJer 1uxk Nume Fnter OutJoor (MF for gettlng penJlng cuxex ut MF, InJoor for gettlng
penJlng ut InJoor, Flnul_1extlng to get penJlng ut Flnul 1extlng Stuge)
F8
All relevunt orJerx wlll be JlxpluyeJ for NPC creutlon
Refer AI for Jetullx ln Fr whlch lx better to tuke prlnt out
1uxkx PenJlng (In the cuxe of NPC the WI wlll be flrxt uvulluble ln 1uxk for ullotment of 1M)
Cllck 1uxk F7
In 1uxk Nume Fnter IFN1IFY%
F8
(Now you cun xee the llxt of xervlce orJerx for whlch IM to be lJentlfleJ)
Cllck correxponJlng Servlce OrJer for Jetullx

33

==============================================================================
AI- Fr- Prlnt out penJlng workx & Fuultx
Browxe Internet
AJJrexx : hLLp://er.sdc.bsnl.co.ln
Uxer I & PuxxworJ- CR1VM
Select Report ux Clurlty South Report
Iogln
Cllck Axxurunce
Cllck F1P Reportx
Select Fulflllment OrJerx- to get penJlng WO other thun Fuultx
Select Axxurunce OrJerx- 1o get penJlng Fuultx
Select- Kerulu- 1rlvunJrum- 0M RURAI (for rurul Xgex)- X0e CoJe- OK
Ilxt ln Fxcel
==============================================================================
Aj-ltpc- Monltorlng CR work - FuultcurJ- NPC -SHIF1- BB -FAUI1 etc
Uxe ltpc to monltor the uctuul xtutux of CR work
1o get 1otul fuult PenJlng Xge Vlce
Open ltpc hLLp://lLpc.sdc.bsnl.co.ln (user name/password - guesL)
Cllck C0M Reportx
Cllck CR FRS Reportx
Cllck PenJlng Complulntx
Select SSA
0o
1o get Fuult CurJ of u cuxtomer
Cllck C0M Reportx
Cllck Sub Fuult CurJ
Fnter tel no eg: 0472-287S1SS
0o
1o get NPC Jetullx
Cllck C0M Reportx
Cllck CR Commerclul Report
Cllck NPC OrJerx
Fnter ute eg: 2S-NOV-2010 07-FC-2010
Select SSA
0o
(xlmllurly other Jetullx cun be obtulneJ)
==============================================================================
AK. CRM-Chunge Bllllng Frequency
(urlng BB Provlxlon, Bllllng Freq wlll uutomutlcully chunge to Monthly)
Open CRM
Cllck Servlce Requext
Cllck SR Ilxt
Cllck NFW
In Servlce I glve Phone No eg: 0472-287S1SS

36

Requext type- Bllllng ReluteJ
Chunge 1ype- Bllllng Frequency UpxJute
Chunge Sub 1ype- Bl- Monthly (xuy)
excrlptlon- Wrlte your remurk
Cllck Requext #
Cllck & Select Blll PerloJ- M01 (M-Monthly, B- Blmonthly)
Cllck Submlt
Pop Up SubmltteJ Succexxfully
Iog out
Iog ln by Approvlng Authorlty- AO1R
Cllck the penJlng Actlvlty ln Home Puge unJer Alert
Cllck Approve
============================================================================
AI. CRM-Cloxe relutlon 1runxfer of 1elephone
(Cloxe Relutlon 1runxfer & Iegul Helr 1runxfer)
Note : If BB Connectlon lx uvulluble lt xhoulJ be cloxeJ before trunxfer of telephone. AfterwurJx uguln WO for
BB connectlon cun be lxxueJ
Open CRM
O F1 (Remember Account Nume- New Nume for whlch trunxfer lx requlreJ)
o F2,FS & F4
(Cllck Account NO & Note the Cuxtomer Account I)
Cllck NON 1HIR PAR1Y 1RANSFFR
Cllck NFW
Fnter Servlce I (Phone no eg: 0472-287S1SS)
Wrlte Remurk on CSR Commentx
Cllck Cuxtomer Account I Or Fnter Cuxtomer Account I
(MlJJle of the xcreen S
rJ
Column- Bottom portlon unJer UPA1F F1AIIS)
(If Cuxtomer I lx Jlrectly entereJ the fullowlng 4 xtepx not requlreJ)
Cllck query
Fnter Account Nume
Cllck 0O
Cllck OK
Cllck Bllllng AJJrexx-Popup- OK
Cllck InxtulleJ Servlce etullx
Cllck New
Fnter
Cllck Servlce I(Ph #)
Fnter Nomlnee Nume, Nomlnee Relutlon, SuggexteJ Nume
Suve
Cllck OK
Cllck Submlt (1op Portlon)
(ForwurJeJ for Approvul by AO1R)
Checklng
Servlce Requext
Non S
rJ
Purty
query

37

Fnter 1el No(Servlce I)
Fnter
Check Stutux- It xhoulJ be xubmltteJ
Check Owner- B HR No of AO1R cun be xeen
===========================================================================
AM. Abbrevlutlonx UxeJ
AO Accountx Offlcer
AO Cuxh Accountx Offlce Cuxh
AO Purxult Accountx Offlcer Purxult
AO1R Accountx Offlcer 1elecom Revenue
BB BrouJ BunJ
BSNI Bhurut Sunchur Nlgum IlmlteJ
CAF Cuxtomer Appllcutlon Form
CR Cull etull RecorJx
CII , CIIP Culler Ilne IJentlflcutlon
CO Commerclul Offlcer
CPF Cuxtomer Premlxe Fqulpment
CRM Cuxtomer Relutlonxhlp Munugement
CSR Cuxtomer Servlce Reprexentutlve
0M eputy 0enerul Munuger
q lrectory Fnqulry
SIAM lgltul Subxcrlber Ilne Accexx Multlplexer
FMS FruuJ Munugement Syxtem
FPH Free Phone
0SM 0lobul Syxtem for Moblle Communlcutlonx
IN Intelllgent Network
IP1V Internet Protocol 1elevlxlon
IS Internutlonul Subxcrlber lulllng
I1C Internutlonul 1elephone CurJ
IVRS Inteructlve Volce Rexponxe Syxtem
IAN Iocul Areu Network
II IunJ Ilne
MF Muln lxtrlbutlon Frume
MSO Muxx Servlce Outuge
NIB Nutlonul Internet Buckbone
NPC New Phone Connectlon
OY1 Own Your 1elephone
PCO Publlc Cull Offlce
PRI Prlmury Rute Interfuce
PRM Premlum Rute Servlce
PS1N Publlc SwltcheJ 1elephone Network
PSU Publlc Sector Unlt
SF Sub lvlxlonul Fnglneer
SIA Servlce Ievel Agreement
SMS Short Mexxuglng Servlce
S1 Subxcrlber 1runk lulllng
1IN 1elephone IJentlflcutlon Number

38

11A 1elecom 1echnlcul Axxlxtunt
UAN Unlverxul Accexx Number
UPN Unlverxul Prlvute Number
VIP Very Importunt Perxon
VPN Vlrtuul Prlvute Network
WAN WlJe Areu Network
WII Wlrelexx Iocul Ioop
WSC Web Self Cure
FI1 ` Fuult
I1 Inltlul 1ext
F1 Flnul 1ext
M MF 1ext
O Out oor 1ext
SO Servlce OrJer

AN. CRM-1o Check the prexent xtutux of u orJer(Suy BB Provlxlon)
Open CRM
Cllck OrJerx
Fnter Servlce I # eg : 0472-287S1SS
Cllck Nume
Cllck OrJerNo
Cllck OrJer No once uguln
Cllck BB Mllextone
In Mlle Stone Cllck Menu & Select Run query
1he prexent xtutux wlll be JlxpluyeJ
==============================================================================
AO. Clurlty- lxconnectlon of u 1elephone Connectlon
For lxconnectlon of 1el Servlce 1ype- IunJllne
OrJer 1ype- elete
1uxk Nume- InJoor,MF,O,F1
Open Clurlty
Open the Servlce OrJer Screen- Refer AF1
1ASK- MF
(Remove MF jumperlng)
(Suy InJoor work CompleteJ unJ work penJlng ut MF)
Cllck- VIFW WO
Cllck Attrlbutex
Select ASSI0NF
IOV
Select CloxeJ-OK
SAVF -F10
PopUp - Yex-OK
Cloxe the xcreen - X
Refrexh- F8
1ASK-O
Open the xervlce orJer xcreen, lf not uvulluble
Cllck- VIFW WO

39

Cllck Attrlbutex
Select entry Col of O- ACC_Collectlon_Stutux
IOV
Select CollecteJ
OK
Suve-F10
OK
Select Fntry Col of AxxlgneJ Sectlon
IOV
CloxeJ- OK
Suve F10
Yex- OK
Refrexh- F8
1ASK- F1
Open the xervlce orJer xcreen, lf not uvulluble
Cllck- VIFW WO
Select Stutux - INProgrexx
IOV
CompleteJ
OK
Suve-F10
Cloxe Screen X
==============================================================================
AP. Clurlty- NPC wlth out BB
When un NPC work lx completeJ ln CRM lt wlll be uvulluble ln Clurlty.
For NPC Provlxlon
Servlce 1ype- IunJllne
OrJer 1ype- Creute
` 1uxk Nume- IJentlfy Ilnemun,O, MF, InJoor, Flnul 1ext
Open Clurlty
Open the Servlce OrJer xcreen of the NPC - Refer K
1ASK- IJentlfy IM
Select the Flrxt 1uxk of InJentlfy IM
Cllck Nuvlgutor
ouble Cllck ln the Whlte Screen of 1he Pop Up
Select IM- Suy 1VMVjPjVj1VS_O
OK
OK
Select Stutux In Progrexx ln the 1uxk
IOV
Select CompleteJ
OK
F10
F8
1ASK- O
Select the xeconJ tuxk of O
Cllck Nuvlgutor

40

ouble Cllck ln the Whlte Screen of the Pop Up
0lve Jetullx correxponJlng to Jlfferent xequence ln the new Screen
[Seq 10(P), 20(Plllur), S0(MF), 40(NF)j
(Seq 40 wlll be reuJlly uvulluble)
Seq 10
Fnter 10 unJer Seq

Select IOV,lxpluy Cllck Next Step Cllck
X Connectlon Select jumper OK
Iocutlon Fnter
1VMVj004S
(004S Correct
plllur number)
FlnJ Select P NO (If
not known xelect
xome no)
OK
1ype P I
InJex 001
CurJ,Port OK (If known glve
correct Jetullx)
OK
Seq 20
Fnter 20 unJer Seq
Auto Jutu ln the flelJ of Seq 20 ufter the X- Connectlon Fntry, lf uny, lx to be JeleteJ
X Connectlon jumper OK
Iocutlon Fnter
1VMVj004S
(004S Correct
plllur number)
FlnJ OK
1ype Plllur
InJex 001
CurJ,Port Select Correct
Plllur IN
Suy IN B1
OK Select Correct
Pulr Suy 017
OK
1o Iocutlon Fnter
1VMVj004S
(004S Correct
plllur number)
FlnJ OK
1ype Plllur
InJex 001
CurJ,Port Select Correct
Plllur OU1 Suy
OU1 2
OK Select Correct
Pulr No Suy 0S1
OK
Seq S0
FnterS0 unJer Seq
Auto Jutu ln the flelJ of Seq S0 uppeurlng ufter the X connectlon entry, lf uny, lx to be JeleteJ
X Connectlon jumperlng OK
Iocutlon 1VMVjM01
(M01-xume for ull
Ok

41

Xgex)
1ype OK
InJex 001
CurJ,Port Correct MF
Vertlcul No: Suy 1-
006-04

OK Sect Correct Pulr
Suy 17
OK
F10
Cloxe X
Cllck VlewWO
Attrlbutex
O_OCS_Collectlon_Stutux IOV All oc CollecteJ OK
Select Stutux AxxlgneJ IOV Yex OK
F10
Cloxe the Screen X
F8
1ASK- MF
Vlew Work OrJer Screen
Cllck Attrlbutex
M_IN_IINF_ OK IOV Y OK
Select Stutux AxxlgneJ IOV CloxeJ
F10
Cloxe the Screen X
(Work OrJer Screen wlll be cloxeJ & Servlce OrJer Screen cun be xeen)
F8
1ASK- INOOR
At Vj IV no InJoor Muln Swltch
1ASK- F 1
Select Stutux AxxlgneJ IOV CloxeJ
==============================================================================
Aq. CRM-Correctlon ln the Nume of the Cuxtomer
Open CRM
Cllck SR Ilxt
Cllck NFW
In Servlce I glve Phone No eg: 0472-287S1SS
Requext type- Account ReluteJ
Chunge 1ype -Cuxtomer Nume upJute
Chunge Sub 1ype- Cuxtomer Nume upJute
excrlptlon- Wrlte your remurk
Cllck Requext #
Fnter New Iuxt Nume & Flrxt Nume
Cllck Submlt
Pop Up SubmltteJ Succexxfully
Iog out
Iog ln by Approvlng Authorlty-
Cllck the penJlng Actlvlty ln Home Puge unJer Alert

42

Cllck Approve
============================================================================
AR. CRM- Chunge Urbun to Rurul or Vlce verxu
Urbun,Rurul lnformutlon wlll be uvulluble ln
1. Inxtullutlon AJJrexx
2. Bllllng Account
1o chunge from Urbun to Rurul you huve to lxxue WO for Shlft wlth ln the xume Xge w,o no
chunge. urlng thlx procexx xelect the correct Iocutlon unJ xub locutlon to get Urbun or
Rurul. Refer AV
(In Clurlty, lf requlreJ one xpure pulr P,Plllur,MF no lf requlreJ, unJ then chunge to the
correct pulr.)
==============================================================================
AS. Clurlty- Chunge MoJem from Purchuxe to Rentul
Servlce 1ype : IunJ Ilne
OrJer 1ype: MoJlfy
1uxk : Out oor
Open Clurlty
Cllck Provlxlonlng- InBOX- Work orJer,1uxkx
IN Work OrJer enter AII WORK0ROUPS
Keep From ute ux Blunk
Set
F7
Work 0roup- 1VMVj% lf Vj X0F
1uxk- BB%
F8
Select the xervlce orJer & Jouble cllck to get the xervlce orJer xcreen
Cllck Vlew WO
Attrlbutex
Check orJer xub type ( Chunge ln MoJ Acq type xuy)
Check BB- MoJem_Acq_1ype- ( Prevloux- Purchuxe, Prexent Rentul)
Check BB_ Cuxt_Acq_ MoJem -(Rentul)
Cllck CoxtereJ ltemx
Fnter Fq Sl No of new moJem
F10
Select AxxlgneJ
IOV
Select CloxeJ- OK
Suve
==============================================================================
A1.CRM- AJJltlonul Fuclllty- IS
Fnxure no out xtunJlng Juex for the number.- Refer W
Open CRM
Cllck Servlcex
Cllck 0O
Operutlng Stutux xhoulJ be Actlve

43

Check Out xtunJlng Juex
(If uny out xunJlng Juex penJlng we wlll not be uble to complete xlnce upprovul from
1RA requlreJ)
Select - Chunge ln Servlce
Cllck MoJlfy (...wult)
Cllck Cuxtomlze (....wult)
Chunge Culllng Fucllltlex - Cllck IS
........epoxlt ?
Cllck ONF
Cllck VullJute (....wult)
Cllck emunJ Note
........ForwurJ to AO1R
Cllck Submlt OrJer (.....wult)
Rlght Cllck Mouxe & Run query ufter 10 mln
Stutux wlll be chungeJ to complete
==============================================================================
AV. Reconnectlon
When reconnectlon requlreJ
1. Reconnectlon orJer for u no from 1RA whlch hux been ulreuJy cloxeJ Jue to NP
2. A no to be reconnecteJ whlch lx cloxeJ by mlxtuke
S. A xhlft connectlon whlch lx cloxeJ but xhlft not provlJeJ unJ WO returneJ for correctlon
Servlcex- 1el No- 0o
Cllck Servlcex #
Cllck More Informutlon- Check for Xge Nume, Rurul,Urbun,Buxlnexx,RexlJence etc
(If Fxchunge Nume not correct or mlxxlng new Inxtullutlon AJJrexx to be creuteJ.)
Cllck Nume
--------------------------------------------------------------------------------------------------------------
Check Fxchunge Nume- If not correct chunge lnxtullutlon AJJrexx- Refer A2
Check Bllllng Account." If Account Settlement"- creute new Bllllng Account- Refer F4
---------------------------------------------------------------------------------------------------------------
Cllck Nume
Cllck Reconnect
(Bllllng Account- Select new Account lf CreuteJ)
Inxtullutlon uJJrexx- Select- OK (Select new uJJrexx lf creuteJ)
ocumentx to be collecteJ
Cllck New (In Ilne Itemx)
Nomlnee- Relutlon- ProJuct (IunJllne)
Number Selectlon -PreferreJ no-Avulluble no- Rexerve no(xume no to be choxen)
Cuxtomlze
II Plun- 0enerul FMC 110 for Rurul or the correxponJlng plun (ont xelect None)
Culllng Ievel-

44

Accexxorlex-No Selectlon- Importunt
epoxlt- Zero epoxlt
(If new Bllllng Account Select S00 ln next blll)
Inxtullutlon Scheme - 100% OFF-( Importunt)
one
Accexxory Check
VullJute- Succexxful
(Note : If BB uvulluble fullow BB conflgurutlon)
Cllck Fullow on BB ProceJure
BB Conn 1ype- POS1 PulJ
Cuxtomlze
BB Plun- Select Plun (lf Combo II plun xhoulJ be chungeJ ux NONF)
epoxlt- 0 Puy ln next Blll-( IMPOR1AN1)
(Pl check other fucllltlex to be provlJeJ xuch ux Inxt Churgex)
one
Uxer I Creutlon - Refer B4
Whlle xubmlttlng orJer the xyxtem wlll prompt to complete II orJer
Note orJer NO
Cllck OrJerx- OrJer no- 0o
Cllck OrJer no- Submlt orJer
Syxtem wlll prompt to cleur BB OrJer- Note OrJer NO
Cllck OrJerx- OrJer no- 0o
Cllck OrJer no- Submlt orJer
==============================================================================
AU. Clurlty- For Vlewlng P,Plllur,MF etullx of u number & to chunge
Open Clurlty
Cllck Inventory
Select Clrcult- Clrcult etullx
F7
In Column Nume enter tel no eg: 0472-287S1SS
F8
Now clrcult Jetullx cun be xeen
If you wunt to muke chungex -FJlt
Fg:
(S0 jumper 1VMPUPM01 MF 001 00404OU1FRON 079)
(Chunge 079 ux 086 - MF Vertlcul Chunge)
F10
Note :
If u fuult lx ulreuJy penJlng for the number
Open the xervlce orJer xcreen
ouble cllck the tel no to get Clrcult Jetullx
==============================================================================
AW. Clurlty-Returnlng u Servlce OrJer to CRM
Open the Servlce OrJer Screen
Attrlbutex
Hult_Reuxon
IOV

43

Select Reuxon- 1echnlcully not Feuxlble etc
=============================================================================
BA.CRM-Shlft Wlth ln the X0F wlth out number chunge -
Wlth or wlth out U,R Chunge-Numberx Wlth BB
Open CRM
Cllck Servlcex
Cllck 0o
If there lx Urbun,Rurul Chunge - o F4 (Refer F- Note Bllllng Account NO)
o Stuge O1 (Refer O-But Select OrJer Sub 1ype ux Shlft wlth ln Xge W,o number chunge)
o Stuge OS(Refer O)
S1A0F- BA1
Select plun ux II 0enerul Plun wlth Monthly Rent 110( for Rurul)180(for Urbun)
Cllck Culllng Ievel - Iocul, S1
Cllck Accexxorlex - CII Phone
Cllck epoxlt Scheme- o Jepoxlt
Cllck one
(Whlle Cuxtomlzlng Select one II plun, whlch cun be correcteJ luter- ont xelect none)
Alxo correct epoxlt,Culllng Ievel)
Cllck VullJute
(Whlle cllcklng VullJute-1he xyxtem wlll uxk to complete BB Jetullx)
Cllck Fullow on BB OrJer
Cuxtomlze
(Select or check for correct plun for II & BB)
(If Prevlouxly MoJem Purchuxe then xelect Own MoJem to uvolJ Jouble churge)
one
UxerlJ Creutlon- OK
Submlt OrJer
(1he xyxtem wlll requext to complete lunJ llne orJer- Note orJer no glven)
Cllck OrJer -Fnter orJer no- 0O
Cllck OrJer no
Submlt OrJer
=============================================================================
BB. CRM- Shlft from one Fxchunge to Another Fxchunge wlth or wlth out
U,R Chunge wlth BB
Note
1.1he Fxchunge CoJe of the exchunge to whlch xhlft requlreJ & Worklng level
2.Whether U or R
Open CRM
Cllck Servlcex
Cllck 0o
If U,R chunge requlreJ - o Stuge F4 (Refer F)-( Note Bllllng Account NO)

46

DC -S1AGL-C1
DC- S1AGL-C2
DC- S1AGL -C3
DC- S1AGL -8A1
============================================================================
BC. CRM- 1o get lnformutlon ubout BB Plun of u cuxtomer
Open CRM
Servlcex
Fnter 1el No
0o
Cllck Nume
Cllck + Symbol to expunJ Servlcex
Select BB
Cllck + xymbol of BB to get Jetullx
==============================================================================
B. CRM- Precuutlonx
Before lxxulng u WO ln CRM other thun NPC, Pl Check
1. Whether uny work orJer lx penJlng ux not completeJ (In progrexx, Open etc)
If xo Flrxt cleur thut cuxe or lf open cuncel the wo lf requlreJ.
2. Pl check R,U xtutux of the no
S. Pl Check Buxlnexx,RexlJence Stutux of the no
4. Pl Check outxtunJlng uex
S. Check for BB unJ If BB Avulluble, Check Plun
6. If xhlft WO to be lxxueJ to u new exchunge, Check
u. worklng number level ut the new X0F.
b. R,U xtutux ut the new X0F
c. BB uvullublllty & Plun
J. Correct Pln CoJe
7. For NPC
u. Pl check Correct Pln CoJe
==============================================================================
BF. CRM-1o get etulleJ cull llxt
OPFN CRM
Servlcex- enter 1el NO-0o
Cllck Servlce No- More Informutlon
Note the uccount no
Cllck Bllllng Account Bllllng Account llxt
Cllck on query Button
Fnter Bllllng Account NO
Fnter
Select CR
Fnter the 1elephone Number, Month, unJ Cull type, From ute unJ 1o ute unJ Cllck on
0o button.
1o prlnt the CRS
Cllck on Menu unJ xelect Fxport optlon. 1hlx wlll export the CRx ln un excel xheet.

47

Or
Cllck on Menu unJ Cllck on Prlnt optlon.
AnJ ln thlx new xcreen cllck on Prlnt, thlx wlll prlnt the CRx retrleveJ from bllllng xyxtem.
==========================================================================================
B0. CRM-BrouJ BunJ Sufe CuxtoJy
Create Mod|fy 8roadband rov|s|on Crder.
C||ck 8roadband L|ne Items v|ew tab.
C||ck New 8utton and create the ||ne |tem.
C||ck custom|ze button.
C||ck |ans v|ew tab.
Se|ect 8roadband Norma| |an
(1) 88 SAILCUS1CD-WI1n WAI1ING LIS1 (or)
(2) 88 SAILCUS1CD-WI1nCU1-WAI1ING LIS1
C||ck Done.
C||ck Ava||ab|e Numbers, keserve Number, Accessory Check, Va||date, Demand Note
C||ck Subm|t
BH-CRM- AttenJlng NP Complulnt from Cuxtomer
Cuxtomer muklng puyment of Juex ln Poxt offlce, FrlenJx or CSC but xtlll Juex xhown ln CRM.
Note 1el No, Blll No, ute of Puyment, PulJ ut
Open CRM- Servlcex
Fnter 1el NO.- 0o
Cllck Nume
Check Stutux, Whether O0 BurreJ & uex penJlng.
If xtutux lx lnuctlve or O0 burreJ & uex pulJ lx xhown ux xtlll penJlng
( Note : If xtutux lx Actlve & O0 Not BurreJ Number lx ln worklng conJltlon unJ no further uctlon)
Cllck Bllllng Account No
Cllck Unburrlng
New
Fnter 1el No (Servlce I - or xelect)
Fnter commentx (No Out xtunJlng uex ( Rx . pulJ on ... ut ..., Pluce... Blll no: ..... VerlfleJ-
Nume & exlgnutlon of the SF)
Cllck Submlt
=========================================================================================
BI. CRM-Rexettlng of Secret CoJe
1.A new v|ew |s conf|gured for captur|ng request for the keset of Secret Code under the 1roub|e
1|cket Screen as "keset Secret Code".

2.1he Sk 1ype of the keset Secret Code w||| be "Interna|".

3.New Comp|a|nt 1ype for th|s k|nd of comp|a|nt w||| be "Serv|ce ke|ated" and Comp|a|nt sub type
w||| be "keset Secret Code"

4.1he kequest Can be ra|sed for fo||ow|ng Serv|ces
LandL|ne
ISDN

48

WLL
LL-CC
WLL-MC8ILL

ka|s|ng the kequest.

1.CSk ra|ses the new kequest by c||ck|ng new button

2.1he docket# w||| be auto opu|ated and the status and sub status w||| be "Cpen" and "Unass|gned"
respect|ve|y

3.1he Comp|a|nt 1ype w||| be set to defau|t as "Serv|ce ke|ated" and |t w||| be read on|y. 1he comp|a|nt
Sub 1ype can be se|ected.

4.Cnce the I|e|ds are entered the Docket # becomes hyper ||nk.

S.C||ck Subm|t 8utton. Upon successfu| subm|ss|on of the t|cket the Status becomes Cpen And Sub
Status becomes Ass|gned to I1C, the comp|a|nt |s subm|tted to the downstream systems for further
process|ng. 1he response messages are rece|ved from the downstream system w||| be "IAUL1 CkDLk
CkLA1LD". 1hen Status becomes Cpen And Sub Status becomes "In rogress".

6.C||ck troub|e t|cket Deta|| V|ew z Act|v|t|es V|ew to v|ew the status updates from the downstream
systems.

7. Cn|y INDCCk task |s rec|eved from C|ar|ty apart from "IAUL1 CkDLk CkLA1LD" and f|na||y "SLkVICL
CkDLk"

8. Cnce SLkVICL CkDLk task |s rece|ved |n CkM. 1he Status becomes "C|osed" Sub Status becomes
"keso|ved".
CLAkI1:

1.1 Process Flow

49

1.2 Process Points

Clarity

Fault Order Will be raised in clarity to reset secret Code.

1.3 Pre Process Checks
1.4 Process Description
Fault Order is raised in clarity to reset the secret Code.
ORDER TYPE : CREATE
SERVICE TYPE : LANDLINE_FLT
ORDER SUB TYPE : Reset Secret Code

Following tasks are present on New ISDN_BRI connection.
a. VALIDATE_FAULT
b. INDOOR
c. INDOOR_UPDATE
d. CLOSE SO
Procedure to close the task:-
INDOOR task is assigned to INDOOR workgroup. During this task the JTO has to Reset the secret Code
and close the task.

1.5 Post Process Checks
Fault Order should be closed in status

Bj. CRM-1hlrJ Purty 1runxfer wlth out BB
Note : If BB Connectlon lx uvulluble lt xhoulJ be cloxeJ before trunxfer of telephone. AfterwurJx uguln WO for
BB connectlon cun be lxxueJ
Collect Rx S00 from cuxtomer
Open CRM
Cllck Cuxtomer Accountx-
Cllck Cuxtomer Account Ilxt
Cllck NFW-(Cuxtomer I 00000)

30

Inxtullutlon AJJrexx & Bllllng AJJrexx lf uny chunge
o Stuge A2 & Stuge AS (Refer A)
Contuct Ilxt
Cllck Contuctx (not ut the top of the xcreen)
Cllck New
Muke entrlex poxxlble ( 1ltle, Surnume, Nume, 0enJer, 1el Nox lf uny ulreuJy
uvulluble- Home- Moblle, Fnter e-mull uJJrexx lf uvulluble, PreferreJ communlcutlon eg:
Moblle lf moblle no uvulluble- Other wlxe - Mull)
Bllllng Account
Cllck Bllllng Account (not ut the top of the xcreen)
Cllck NFW
(Fnter FlelJx by xelectlon )
Contuct Iuxt Nume
( 1hlx lx not uxuge CoJe- Uxuge coJe xhoulJ be buxlnexx lf Buxlnexx)
Rurul,Urbun- Select ux uvulluble ln the lnxtullutlon uJJrexx
Check Other entrlex
Blll PrloJ- Select xuy B01
Blll 1ype- Summery
PreferreJ Iunguuge- Fngllxh Amerlcun
Pre PulJ 1ype- None
Cllck Menu & Suve RecorJ
(Remember Cuxtomer I)- IMPOR1AN1
Cllck Servlce
1el No- 0o
Cllck Account Nume
OrJer Sub 1ype- 1hlrJ Purty 1runxfer wlth Inxtullutlon AJJrexx
Cllck 1runxfer
Account Nume- query wlth Cuxtomer I
Bllllng Account
Inxt AJJrexx
ocumentx to be CollecteJ
Completlon
Accexxory Check
Cllck Ilne Itemx- Cuxtomlze
Check Plun, Culllng Ievel etc
one
VullJute
emunJ Note
(Rx S00 emunJ note wlll Jlxpluy- Note emunJ Note No & OrJer No- Puy cuxh ln PMS for the
emunJ Note No-Open OrJer no & Submlt OrJer)
==============================================================================

31

BK. CRM-SC Cloxure
BI. CRM-SC Reopenlng
Slmllur to V
=============================================================================
BM. Uxlng Self Cure Portul
(PrepureJ by Sri. Sajeesh R. Sunder JTO NIB)
rocedure for reg|ster|ng |n se|fcare porta| for v|ew|ng 88 usage

1.Logln Lo hLLp://selfcare.sdc.bsnl.co.ln

2.Cllck Lhe llnk "user 8eglsLraLlon(for exlsLlng 8SnL cusLomers)".

3.llll Lhe reglsLraLlon form by glvlng Lhe followlng deLalls
a.cusLomer ld (avallable ln blll)
b.user ld (as per cusLomer cholce)
c.password (as per cusLomer cholce)
d.favourlLe quesLlon (as per cusLomer cholce)
e.favourlLe answer (as per cusLomer cholce)
f.emall ld (any valld emallld)
g.uo you have broadband (selecL ?)
h.bb userld (broadband servlce userld)

4.Cllck nexL

3.Cllck flnlsh.

Ior v|ew|ng usage

1.Logln Lo hLLp://selfcare.sdc.bsnl.co.ln

2.LnLer Lhe userld and password as reglsLered above under 3(b) and 3(c).

3.Co Lo servlce Lab

4.Cllck unbllled broadband usage deLalls Lo vlew Lhe usage of currenL monLh

3.SelecL Lelephone number from Lhe drop down menu

6.Cllck Co

lor any furLher clarlflcaLlon conLacL Loll free number 1304

32

BN. BB Plunx Avulluble
Only moxt populur Plunx lncluJeJ. For full Jetullx of ull plunx refer ltpc

88 lans Avallable

8 8ural Pome

u urban Pome

8 8uslness

Cdr
lan ld
lan uesc
lree
C8
llxed
monLhly
Charges
Annual
8enLal
8aLe
er
Mb
nlghL
8aLe
er
Mb
ls
Combo
Comm
lLLed
MonLhs
LL
8enLal
LL
8aLe
er
unlL
LL
lree
unlLs
8 701386
88 PCML 8u8AL uSCl
CCM8C uL 300 (88
PCML 8u8AL CCM8C
uLu 300)
uL 300 3000 0 0 ? 0 0 1 130
8u 701383
88 PCML CCM8C uL
623
uL 623 6230 0 0 ? 0 0 1 100
8u 700690 88 PCML uL 730 uL 730 7300 0 0 n 0 0 0 0
u 700740
88 PCML CCM8C
uL730
uL 730 7300 0 0 ? 0 0 1 0
8 701417
88C PCML 8u8AL uSCl
CCM8C uL 899
uL 899 8990 0 0 ? 0 0 1 330
8u 701390
88 PCML CCM8C uLl
900
uL 900 9000 0 0 ? 0 0 1 400
8u 701392
88 PCML CCM8C uLl
1000
uL 1000 10000 0 0 ? 0 0 1 430
8u 701393
88 PCML CCM8C uLl
1000-CommlLLed
uL 1000 0 0 0 ? 12 0 1 430
8u 700742
88 PCML CCM8C uL
1330
uL 1330 13300 0 0 ? 0 0 0.8 230
8u 701646
88 PCML CCM8C uL
1330-CommlLLed
uL 1330 0 0 0 ? 12 0 0.8 230
8u 701136
PCML uL 1330 LuS-
CCM8C
uL 1330 13300 0 0 ? 0 0 0.8 0
8u 701833
88 PCML CCM8C uLl
1400 - unLlMl1Lu
PCML CnL?
uL 1400 14000 0 0 ? 0 0 1 30
8u 701834
88 PCML CCM8C uLl
1400 - unLlMl1Lu
PCML CnL? -
CCMMl11Lu
uL 1400 0 0 0 ? 12 0 0 30
8 700939
88C 8u8AL uSCl uL
1300
uL 1300 18000 0 0 n 0 0 0 0
8u 701833
88 PCML CCM8C uLl
1700 - unLlMl1Lu
PCML CnL?
uL 1700 17000 0 0 ? 0 0 1 30
8u 701836
88 PCML CCM8C uLl
1700 - unLlMl1Lu
PCML CnL? -
CCMMl11Lu
uL 1700 0 0 0 ? 12 0 0 30
8u8 701384 88C uL 2130 uL 2130 21300 0 0 n 0 0 0 0
8u8 701383 88C uL 2130-CommlLLed uL 2130 0 0 0 n 12 0 0 0
8u8 701388 88C CCM8C uL 2130 uL 2130 21300 0 0 ? 0 0 1 230

33

8u8 701389
88C CCM8C uL 2130-
CommlLLed
uL 2130 0 0 0 ? 12 0 1 230
8u8 700711
88C uLl 3300-
CommlLLed
uL 3300 0 0 0 n 12 0 0 0
8u8 700748
88C CCM8C uLl 3300
CommlLLed
uL 3300 0 0 0 ? 12 0 0.9 0
8u8 700810 88C uLl 3300 uL 3300 33000 0 0 n 0 0 0 0
8u8 700817 88C CCM8C uLl 3300 uL 3300 33000 0 0 ? 0 0 0.9 0
8u8 700749
88C CCM8C uLl 6000
CommlLLed
uL 6000 0 0 0 ? 12 0 0.9 0
8u8 700811 88C uLl 6000 uL 6000 60000 0 0 n 0 0 0 0
8u8 700818 88C CCM8C uLl 6000 uL 6000 60000 0 0 ? 0 0 0.9 0
8u8 701143
88C uLl 6000
CommlLLed
uL 6000 0 0 0 n 12 0 0 0
8u8 700673 88C uLl 9000 uL 9000 90000 0 0 n 0 0 0 0
8u8 700730 88C CCM8C uLl 9000 uL 9000 90000 0 0 ? 0 0 0.8 0
8u8 701648
88C CCM8C uLl 9000
CommlLLed
uL 9000 0 0 0 ? 12 0 0.8 0
8u8 701797
88C uLl 13000
CommlLLed
uL 13000 0 0 0 ? 0 0 0 0
8u8 700676 88C CCM8C uLl 13000 uL 13000 130000 0 0 ? 0 0 0.8 0

8 700776 88C 8u8AL uSCl 99 0.39 99 990 0.4 0.4 n 0 0 0 0
8u8 700694 88C123 0.13 123 1230 0.6 0.6 n 0 0 0 0
8 700773 88C 8u8AL uSCl 130 1 130 1300 0.4 0.4 n 0 0 0 0
8 701212
88C 8u8AL uSCl
CCM8C 230
1.3 230 2300 0.4 0.4 ? 0 0 1 100
8 701213
88C 8u8AL uSCl
CCM8C 330
6 330 3300 0.3 0.3 ? 0 0 1 130
8u8 701374 88C CCM8C 630 3 630 6300 0.3 0.3 ? 0 0 1 330
8u8 700963 88C CCM8C 749 8 749 7490 0.3 0.2 ? 0 0 1 230
8u8 701373 88C CCM8C 830 10 830 8300 0.3 0.3 ? 0 0 1 400
8u8 701376
88C CCM8C -
CommlLLed
10 830 0 0.3 0.3 ? 12 0 1 400
8u 701391
88 PCML CCM8C uLl
900-CommlLLed
0 900 0 0 0 ? 12 0 1 400
8 701214
88C 8u8AL uSCl
CCM8C 999
12 999 9990 0.3 0.3 ? 0 0 1 300
8u8 701847
88C CCM8C 1300 -
LlMl1Lu PCML &
8uSlnLSS
23 1300 13000 0.3 0.3 ? 0 0 1 200
8u8 701848
88C CCM8C 1300 -
LlMl1Lu PCML &
8uSlnLSS CCMMl11Lu
23 1300 0 0.3 0.3 ? 12 0 0 200
8u8 701379 88C CCM8C 3300 60 3300 33000 0.2 0.2 ? 0 0 1 1000
8u8 701380
88C CCM8C 3300
CommlLLed
60 3300 0 0.2 0.2 ? 12 0 1 1000
8u8 701381 88C CCM8C 4300 73 4300 43000 0.2 0.2 ? 0 0 1 1000
8u8 701382
88C CCM8C 4300
CommlLLed
73 4300 0 0.2 0.2 ? 12 0 1 1000
8u8 701330
88C SuL8 SLLu
CCM8C 9999
220 9999 99990 0.2 0.2 ? 0 0 1 1000

34

8u8 701331
88C SuL8 SLLu
CCM8C 9999
CommlLLed
220 9999 0 0.2 0.2 ? 12 0 1 1000
8u8 700763 88C uLl 13000 0 13000 130000 0 0 n 0 0 0 0
8 700793
88 8uSlnLSS unLlMl1Lu
3300L lC8 v8
CLnL8AL A8LA
uL 3300 0 0 0 ? 12 2803 0.9 0
8 700820
88 8uSlnLSS unLlMl1Lu
3300L lC8 v8
CLnL8AL A8LA
uL 3300 33000 0 0 ? 0 2803 0.9 0

()((%
Trouble shooting in Broadband (Dataone)
Complied by Sri. Sajeesh R. Sunder JTO NIB
Problem Error-678
Description This is most common problems. It is due to poor connectivity. Problem can be
anywhere between B.RAS - Tier 2 - DSLAM - Modem - PC of the customer.
Remedy Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2
minutes. Then retry.

If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in
switched ON condition]
[Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off
and then ON and system may be stable. Then retry.

If problem is still not solved then
a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is
blinking, then it is line problem.
b)Check Modem to splitter connectivity.
i) Jack in & Jack out the cable of / to the modem and to the splitter
ii)Jack in & Jack out the telephone connection of the splitter.

If lamp is still blinking - then it is due to poor line condition / fault.
The case has to be referred to Area Broadband Team for attending the fault.

Problem Error-691
Description User id and Password problem.
Remedy The case is to be referred to Central Broadband Team (08.00 AM to 08.00 PM).
Central Broadband Team will reset the password and intimate that password has
been reset.

Problem Error-769
Description LAN not enabled.
Remedy The LAN Card has to be enabled by following the steps given below.
i)Go to Desktop.
ii)Click "My Network Place".
iii)Select Properties.
iv)Click "Enable the local network".

33

Problem Error- 797
Description Modem or LAN driver problem
Remedy Reset the Modem (in on condition ) by pressing button available in the backside hole
of the modem and wait for 2 mintues and then log on. If the problem is not solved
then call your vendor to check computer LAN Card driver.

Problem Error-718
Description i)Peak Hour - This problem occurs if loading is high on the system and number of
customers exceed the call handling capacity of B.RAS.
ii)Slack Hour -This problem occurs if PPPoE is corrupted.
Remedy i)Peak Hour - Please try after some time.
ii)Slack Hour - Please load PPPoE again.

Problem Error - 630-633
Description Computer LAN Card problem.
Remedy LAN Card has to be changed.

Problem OSP Internet is working, Data One is not working
Description Cable Internet is working. Tata / Reliance is working but Data One is not working.
Data One is working through LAN Card. Problem can be seen by observing PC lamp
(in black modem) LAN lamp ( in white modem) which might not be glowing or may be
blinking.
Remedy LAN Card has to be changed.

Problem Site not opening from Data One
Description From VSNL sites are opening, Dial-Up sites are opening but from Data One sites are
not opening. Probable reasons
i)Internet explorer is not supporting the Pope (may be pirated OS).
ii)Virus corrupting Internet explorer.
Remedy The customer is requested to set it right.

Problem BSNL BB DNS server may be having problem.
Description DNS is not responding.
Remedy Ping-61.1.96.69 or 61.1.96.71 and check up whether DNS is responding.
Common broadband error codes:
Lrror 619
8roadband error 619 - 1he porL ls dlsconnecLed

Lrror 629
8roadband error 629 - 1he porL was dlsconnecLed by Lhe remoLe machlne

Lrror 631
8roadband error 631 - 1he porL was dlsconnecLed by Lhe user

Lrror 633

36

8roadband error 633 - 1he porL ls already ln use or ls noL conflgured for 8emoLe Access

Lrror 643
8roadband error 643 - lnLernal auLhenLlcaLlon error

Lrror 630
8roadband error 630 - 1he 8emoLe Access server ls noL respondlng

Lrror 631
8roadband error 631 - ?our modem (or oLher connecLlng devlce) has reporLed an error

Lrror 678
8roadband error 678 - 1here ls no answer

Lrror 680
8roadband error 680 - no dlal Lone

Lrror 691
8roadband error 691 - Access denled because username and/or password ls lnvalld on Lhe domaln

Lrror 718
8roadband error 718 - LlmeouL

Lrror 721
8roadband error 721 - 8emoLe peer ls noL respondlng

Lrror 797
8roadband error 797 - 1he modem could noL be found

CLher error codes

600 An operaLlon ls pendlng.
601 1he porL handle ls lnvalld.
602 1he porL ls already open.
603 Caller's buffer ls Loo small.
604 Wrong lnformaLlon speclfled.
603 CannoL seL porL lnformaLlon.
606 1he porL ls noL connecLed.
607 1he evenL ls lnvalld.
608 1he devlce does noL exlsL.
609 1he devlce Lype does noL exlsL.
610 1he buffer ls lnvalld.
611 1he rouLe ls noL avallable.
612 1he rouLe ls noL allocaLed.
613 lnvalld compresslon speclfled.
614 CuL of buffers.

37

613 1he porL was noL found.
616 An asynchronous requesL ls pendlng.
617 1he porL or devlce ls already dlsconnecLlng.
618 1he porL ls noL open.
619 1he porL ls dlsconnecLed.
620 1here are no endpolnLs.
621 CannoL open Lhe phone book flle.
622 CannoL load Lhe phone book flle.
623 CannoL flnd Lhe phone book enLry.
624 CannoL wrlLe Lhe phone book flle.
623 lnvalld lnformaLlon found ln Lhe phone book.
626 CannoL load a sLrlng.
627 CannoL flnd key.
628 1he porL was dlsconnecLed.
629 1he porL was dlsconnecLed by Lhe remoLe machlne.
630 1he porL was dlsconnecLed due Lo hardware fallure.
631 1he porL was dlsconnecLed by Lhe user.
632 1he sLrucLure slze ls lncorrecL.
633 1he porL ls already ln use or ls noL conflgured for 8emoLe Access dlalouL.
634 CannoL reglsLer your compuLer on Lhe remoLe neLwork.
633 unknown error.
636 1he wrong devlce ls aLLached Lo Lhe porL.
637 1he sLrlng could noL be converLed.
638 1he requesL has Llmed ouL.
639 no asynchronous neL avallable.
640 A neL8lCS error has occurred.
641 1he server cannoL allocaLe neL8lCS resources needed Lo supporL Lhe cllenL.
642 Cne of your neL8lCS names ls already reglsLered on Lhe remoLe neLwork.
643 A neLwork adapLer aL Lhe server falled.
644 ?ou wlll noL recelve neLwork message popups.
643 lnLernal auLhenLlcaLlon error.
646 1he accounL ls noL permlLLed Lo log on aL Lhls Llme of day.
647 1he accounL ls dlsabled.
648 1he password has explred.
649 1he accounL does noL have 8emoLe Access permlsslon.
630 1he 8emoLe Access server ls noL respondlng.
631 ?our modem (or oLher connecLlng devlce) has reporLed an error.
632 unrecognlzed response from Lhe devlce.
633 A macro requlred by Lhe devlce was noL found ln Lhe devlce .lnl flle secLlon.
634 A command or response ln Lhe devlce .lnl flle secLlon refers Lo an undeflned macro
633 1he macro was noL found ln Lhe devlce .lnl flle secLlon.
636 1he macro ln Lhe devlce .lnl flle secLlon conLalns an undeflned macro
637 1he devlce .lnl flle could noL be opened.
638 1he devlce name ln Lhe devlce .lnl or medla .lnl flle ls Loo long.
639 1he medla .lnl flle refers Lo an unknown devlce name.
660 1he devlce .lnl flle conLalns no responses for Lhe command.

38

661 1he devlce .lnl flle ls mlsslng a command.
662 ALLempLed Lo seL a macro noL llsLed ln devlce .lnl flle secLlon.
663 1he medla .lnl flle refers Lo an unknown devlce Lype.
664 CannoL allocaLe memory.
663 1he porL ls noL conflgured for 8emoLe Access.
666 ?our modem (or oLher connecLlng devlce) ls noL funcLlonlng.
667 CannoL read Lhe medla .lnl flle.
668 1he connecLlon dropped.
669 1he usage parameLer ln Lhe medla .lnl flle ls lnvalld.
670 CannoL read Lhe secLlon name from Lhe medla .lnl flle.
671 CannoL read Lhe devlce Lype from Lhe medla .lnl flle.
672 CannoL read Lhe devlce name from Lhe medla .lnl flle.
673 CannoL read Lhe usage from Lhe medla .lnl flle.
674 CannoL read Lhe maxlmum connecLlon 8S raLe from Lhe medla .lnl flle.
673 CannoL read Lhe maxlmum carrler 8S raLe from Lhe medla .lnl flle.
676 1he llne ls busy.
677 A person answered lnsLead of a modem.
678 1here ls no answer.
679 CannoL deLecL carrler.
680 1here ls no dlal Lone.
681 Ceneral error reporLed by devlce.
682 L88C8 W8l1lnC SLC1lCnnAML
683 L88C8 W8l1lnC uLvlCL1?L
684 L88C8 W8l1lnC uLvlCLnAML
Bq. Clurlty- 0lvlng Rebute for Cuxtomer Phone (Rx 2S0) unJ Wlrlng
(Rx2S0)
SelecL WC ln ClarlLy
ALLrlbuLes- SelecL 'n' for lnLernal wlrlng
SelecL CoasLed lLems- SelecL Lhe fleld and cllck deleLe x aL Lhe Lop
BR. Conflgurlng Iun PC for CR
For CRM & PMS Site Address is http://sso.sdc.bsnl.co.in
For Clarity Site Address is http://clarity.sdc.bsnl.co.in
Step 1
Configure DNS Server Address as follows
Preferred DNS Server: 10.196.222.193
Alternate DNS Server: 10.196.222.194
Step 2
In Proxy Configuration in Internet Explorer
Tools -> Internet Options
Click on Connections Tab
Click on LAN Settings button
Click on Advanced button
In exceptions add 10.*;192.*;*.sdc.bsnl.co.in
==================================================================

39

BS. Cuncelllng un NPC orJer creuteJ before CR unJ now ln WI.
IN CRM Cllck OrJerx
Fnter orJer NO - 0O

OR
Select WultllxteJ orJer-0O
1op query- Fnter OrJer No-0O
Cllck OrJer No
Cllck WultllxteJ OrJer
Cllck Releuxe ut the top ( lf Jutu uvulluble)
Cllck Cuncel- OK
B1. 1o get upllcute Blll from CRM

Open CRM
Cllck Servlcex-Home
Fnter 1el no & 0O
Cllck Involce
Select the Involce - Cllck ownlouJ
BU. 1o check BB uxuge
Open CRM
Cllck Servlcex-Home
Fnter 1el no & 0O
Cllck Involce
Select the Involce
Select BB BllleJ Uxuge ( Neur unburrlng)
Select Month & 1el NO
Cllck 0O
=============================================================================
* How to tuke CR from your PC wlth BB connectlon

Conflgure your MoJem ln BrlJge
Fnxure thut IF7 lx louJeJ ln your computer
Creute u BB Connectlon Icon ut the Jektop
Open IF
Cllck Connectlonx
Cllck AJJ
Select -Connect Network vlu BB
Cllck Next
0lve nume ux CR
Cllck Flnlxh
Fnter Uxer Nume & PuxxworJ
(Uxer I- Uxer I of VPN connectlon ut your offlce)

60

(PuxxworJ-PuxxworJ)
OK
OK
NS AJJrexx
Open IF
Select the 1ype of Connectlon & Cllck Settlng
Cllck Propertlex
Cllck Networklng
Select Internet Protocol 1CP,IP
Cllck Propertlex
Cllck Uxe the fullowlng NS Server
Fnter NS Server AJJrexx- 10.196.222.19S
Alternute AJJrexx- 10.196.222.194
Cllck OK OK
Securlty, Actlve X & Pop UP Settlng
Open IF
Select USF BIANK (1he Browxer xhoulJ huve BIANK ux efuult uJJrexx)
Cllck Securlty
Cllck Cuxtom Ievel
In Actlve X Controlx Pug In
Fnuble-Allow prevlouxly unuxeJ Actlve X Controlx to run wlthout prompt
Fnuble-Allow Scrlptletx
Fnuble-Automutlc Promptlng for Actlve X Controlx
Fnuble- Blnury & Scrlpt behuvlorx
lxuble- Uxe Pop Up Blocker
(Now enjoy CR browxlng -Flrxt tlme Clurlty & CRM wlll louJ utlllty xoftwure)
(InxteuJ of VPN Uxer nume for CR uxe the VPN Uxernume for SSANF1 & browxe SSANF1)
Slte uJJrexx
CRM & PMS hLLp://sso.sdc.bsnl.co.ln
Clurlty hLLp://clarlLy.sdc.bsnl.co.ln
Fr : hLLp://er.sdc.bsnl.co.ln (user name/assword- Cu81vM- SelecL ClarlLy SouLh 8eporL)
ltpc : hLLp://lLpc.sdc.bsnl.co.ln (user name/password - guesL)
For Cuxtomerx : lttpselfcaiesucbsnlin ( In Normul BrouJbunJ Internet Connectlon Not
VPN)
==============================================================================

1hunk You

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(If Operutlng Stutux lx Actlve )

B1. 1o get upllcute Blll from CRM

* How to tuke CR from your PC wlth BB connectlon

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