good mrng, my name is hazel ildefonso,i was born and raised in dagupan city, pangasinan.

i have completed my schol education from__trimex computer school____,i am a computer secretarial graduate.im also an undergraduate of bachelor science in accountancy at san pedro college of business administration.y __.my father diead since when I was in grade six my mom Is currently working in Lebanon..i am Hard worker, Punctual, Determined"I do not ,have much experience with customer service, but I would like to gain experience in this area. I get along well with people, I am able to listen and am a good communicator so I feel that I would get on well in a customer based environment." "I am not too experienced with computers, but I am always willing to learn new skills. I have used computers a little in the past and this is one area which I would like to improve on. I am usually very quick at picking up new skills especially when it is something that I need to learn.

[CONVERGYS is a brand name to work with and I love to work in ur company. Any amount that the company will offer me I will accept that. i am a dtermined and dedicated girl so i havent found any job challenging..... and as far as you are asking i think sales is challenging because it is very difficult to motivate the customer over phone , but if i will be given a sales job i would love to do that job so that i can face challenges and pass them..

Q: lets suppose that someday u got a very angry customer who is not happy with the services of company... how will u deal with that customer rajatgupta78679: lets role play... i am angry customer and u r the employee rajatgupta78679: ok... let me be employee and u be the angry customer ... and our company has deducted some money from ur bank acc... ok hazel_ildefonso: ok rajatgupta78679: Thank u for calling Convergys. My name is rayees how can i help u hazel_ildefonso: ur company deducted money from my account without a prior notice..i want my money back now.. rajatgupta78679: I will definetly help u with that. May i know ur full name pls

hazel_ildefonso: hazel ildefonso, then what will u do..i want it now..i need it now.. rajatgupta78679: Ms ildefonso i do apologize that ur money was been deducted without prior notice... but let me have a quick look on to your acc why the money was been deducted.. rajatgupta78679: May i know when was the money been deducted and how much was the amount hazel_ildefonso: 1000$.. it was deducted a while ago when i check my account rajatgupta78679: Ms ildefonso while i am checking your account i can see that u purchased a laptop from a store with our credit card in laguna a while ago for which 1000$ has been deducted... rajatgupta78679: i would like to inform you that we value our customers and we without the customers approval dont charge or deducted any thing hazel_ildefonso: no i didnt purchase anything.. rajatgupta78679: While our system here cleary indicates that a laptop was been purchased with your credit card... it can be possible that any of our family member or friend have purchased the laptop with credit card Customer services are provided to fully satisfy the needs and queries of the customers. There has been a rapid rise in the awareness of customers for their rights. In order to meet the demands of the clients and stand in the market, various companies provide the necessary information about their products through their customer care services. The feedback provided by the clients helps the company to know about the needs of the user and also throws some light on the scope where improvement can be done. This field is growing at a much faster pace. Good convincing power and efficient communication skills are two important traits needed to be successful in this field. I am providing some of the important interview questions that are mainly asked in an interview of customer service representative: 1. How do you tackle with negative feedbacks of your customers? You can answer tha t it is the duty of a customer care provider to fully satisfy the customers queries. He should be able to convince him with out being dominated. Efficient convincing ability helps a lot to tackle such situations. A customer care representative should listen to his clients complaints and look for possible solutions that he can provide. Being confident and conveying the thoughts in a more understandable and expressive way helps. 2. Tell us about your software proficiencies? The job demands the knowledge of some of the common software applications. Your

comfort ability with computer and multimedia applications will help you dealing with the services in a more efficient manner. Moreover it is a requirement of several companies to have knowledge of computers. 3. What skills are needed for this profession? A good attitude towards others and ability to respond in a to the point manner with complete accuracy and properness are the traits that a customer care representative should have. He should maintain a clean and healthy professional relationship with his clients. The representative should understand that he represents a face of the company. Thus he should be well-mannered. 4. How do you initiate your talk with your customer? Your efficient communication skills are the only means through which you can answer this question the best. You can start your answer by saying that you believe in making healthy professional relationships with your clients. Knowing their name, asking about their concerns and listening to them patiently helps in bonding with them. These are some of the important interview questions that are asked by an employer \ "Why should we hire you?" " I have the right combination of skills for this job. My commitment to excellent work standards will add value to the team. I am a fast learner, One of the reasons I want to work for this company is your reputation for staff development, learning and growth are important values to me. I sincerely bim elieve I am the right person for this job and for this company" "Why do you want to work for this company?" "I understand this company is expanding, your website indicates that you are about to launch a number of new products. I would like to be a part of this exciting growth" "I have always wanted an opportunity to work with a company that provides such an important service to the community" "You are a small company with great opportunity for staff development" "Your company has a reputation for being innovative and open to new ideas

Goal next 5yrs "I want to continue to gain experience and be a top -performing employee in a big company such as this one. I want to contribute as much as possible to the company's expansion and success"

Why u leave current job "I have reached the ceiling in my particular job, and I am ready for more responsibility" "After a number of years in my last position I am now looking for a new experience where I can contribute and grow in a bigger environment" Hate at current job There was a lack of growth opportunities in such as small company. One of the reasons I am so interested in your company is that it is a much larger organization with formal career planning structures in place." What motivates u to a job "It is important for me to meet the customers needs. I give them the best service and when I exceed their expectations or get positive feedback it motivates me." "I like to know that I am growing as an employee. Learning and using new skills is a big motivator for me."

Common Customer Service Questions

What is good customer service? is one question that is commonly asked in an interview setting. Some sample job interview answers for customer service to this question include:
1. Good customer service professionals provide a friendly voice and face to the company while solving problems, giving out accurate information, or helping clients make good decisions. 2. Good customer service starts with how you treat every customer as valuable. It also involves knowing the inventory, being familiar with company policy, and courteously guiding customers so that problems are resolved.

Routine Customer Service Samples Answers

Another routine interview question is how you handle a dissatisfied or angry customer. Your response like sample job interview answers for customer service should emphasize patience, active listening, calm courtesy, and a plan for meeting the needs of the customer.

1. I actively listen to the customers complaints, asking questions to make sure that I understand what they are unhappy about. I patiently and calmly work with them to find a solution, often offering a company approved added bonus to help retain them as loyal customers after the problem has been resolved. 2. At all times I remember that they are not angry with me but with the situation. Aligning myself with them as an ally against the problem that needs to be resolved can help me listen attentively to their concerns and offer solutions that make sense. When dealing with pressure and stress, I take a moment to prioritize what I have going on. Pressure to perform well is a good kind of pressure as long as I do not allow it to become negative stress. I prioritize what is truly most important and focus on getting that done and done well.

7 Things You Should Say In An Interview

April 20, 2010 | Filed Under Business, Careers, Personal Finance

Today's job market is as competitive as ever. You need to be able to effectively communicate you skill set so that you will give yourself the best competitive advantage to secure employment. During the interview process, you want to highlight as many of your strengths as possible. An easy way to do this is by slipping a few simple phrases into your next job interview. Here are seven things you should say in an interview. (For related reading, check out Taking The Lead In The Interview Dance.) In Pictures: 7 Interview Don'ts 1. I am very familiar with what your company does. Letting a prospective employer know that you are familiar with what a company does shows that you have a legitimate interest in the business and are not just wasting their time. Do your homework before arriving for an interview. Check out the company website for information about products and services. Search for the latest transactions and pertinent business news. (Want to get work on Wall Street? Check out Top Things To Know For An Investment Banking Interview.) Advertisement - Article continues below.

Be sure to let the interviewer know that you are familiar with the newest company acquisition or the latest product that was just developed. Explain how your skills and experience are a perfect fit for the employer. 2. I am flexible. Work environments are always changing. Prospective employers are looking for candidates that are open to change and can adapt at a moment's notice. In today's fast paced business world, employees must have the ability to multi-task. Stating that you are adaptable lets an employer know that you are willing to do whatever is necessary to get the job done. This may mean working additional hours or taking on additional job duties in a crunch. Show your potential employer that you are equipped to deal with any crisis situation that may arise. (It is possible to work too hard. See Top 10 Ways To Avoid Burnout In Corporate Finance for more.) 3. I am energetic and have a positive attitude. Employers are looking for candidates with optimism and a "can-do" attitude. Attitudes are contagious and have a direct affect on company morale. Let the optimist in you shine during the interview process. Be sure to always speak positively about past employers. Negative comments and sarcastic statements about past employers and co-workers will make you look petty. If you bad mouth your past company, employers are liable to believe that you will do the same thing to them. 4. I have a great deal of experience. This is your chance to shine. Highlight any previous job duties that relate directly to your new job. If it is a management position, state every time that you were responsible for the supervision, training and development of other employees. Discuss your motivational techniques and specific examples of how you increased productivity. Feel free to list any training classes or seminars that you have attended.
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5. I am a team player. Do you remember when you were young and your teacher wanted to know if you could work well with others? Well the job market is no different! Companies are looking for employees that are cooperative and get along well with other employees. Mentioning that you are a team player lets your prospective employer know that you can flourish in group situations. Employers are looking for workers that can be productive with limited supervision and have the ability to work well with others. (Learn more about keeping peace in the office. Check out Dealing With 10 Coworker Personality Conflicts.) 6. I am seeking to become an expert in my field. Employers love applicants that are increasing their knowledge base to make themselves the best employees possible. Stating that you are aiming to become an expert causes employers to view you as an asset and not a liability. You are a resource that other employees can learn from.

This is also a subtle way of illustrating that you have an attitude of excellence. You are aiming to be the best at what you do! This will let employers know that you are not just a fly-by-night employee, but in it for the long run. 7. I am highly motivated. A motivated employee is a productive employee. Talk about how your high level of motivation has led you to accomplish many things. If you are a meticulous worker, discuss your organizational skills and attention to detail. Companies are always looking for dependable employees that they can count upon. The Bottom Line Remember that a job interview is an opportunity to sell yourself to a prospective employer. Be sure to slip in the right phrases to give you the best chance possible of securing that cushy corner office on the ninth floor.

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