KRAIG A.

SPRINGER
Grapevine, Texas 76051-4476 (817) 366.5389 cell

Resume and Work Experience

Most Recent Position: Chief Operating Officer, Eagle & Wheeler, 2010 to 2012, Denton, Texas (commercial printing, advertising, marketing, and social media company) Previous Positions: WheelerPress, Chief Operating Officer, 2002 to 2010, Denton, Texas Account Executive, Executive Director and Senior Partner, Insource Management Group (IMG), May, 1998 to 2002 Administrative Director of Information Systems and Communications Services, Baylor Health Care System, Dallas/Grapevine, Texas (1991 1998) Senior Administrative Director of Network Systems, Aetna Health Plans, Irving, Texas (1991) Data Processing Manager, Aetna Life and Casualty, Dallas, Texas (1986-1991) Other Previous Positions: Automation Consultant, Terrill Wheeler Printing, Denton, Texas (1986) System Consultant/Chief Purchasing Agent, Kibler Office Supply & Computers (1984 1986) Responsibilities and Significant Projects: As Chief Operations Officer: Reported to the President. Incubated a Social Media division that became a stand-alone company. Conducted daily production requirements meeting with team leaders. Projected scheduling needs and planning for the most efficient use of manpower, materials and equipment.
Resume for Kraig Springer

Developed and maintained an effective organization through the selection, training, compensation and motivation of all personnel. Ensured compliance with applicable laws and regulations issued by OSHA, EPA, EEOC and other local, state and federal regulatory agencies. Administered the companys wage and salary administration program. Counseled, disciplined and terminated employees and reviewed any complaints and/or grievances. Handled customer complaints and followed through for customer satisfaction. Reviewed and evaluated expenditure requests submitted by subordinates handling those within authority. Had full P&L and Balance Sheet responsibility and authority. Provided accurate, reliable projections and reports to the President as required. Ensured a program of preventive maintenance and equipment repair in accordance with production needs, plant regulations and objectives. Participated in management meetings to assist in planning and to make recommendations on matters related to manufacturing, maintenance operations and sales. Represented the interests of the plant in the community. Prepared annual budgets. Met and entertained customers and prospective customers as necessary. Arbitrated production scheduling priority conflicts when required. Assisted marketing department in developing new products, selling prices and presentations. Performed other duties as requested by the President. As Account Executive and Executive Director of Consulting: Directed and had P&L responsibility for the information technology consulting division of a highly respected healthcare consulting company. Conducted client relationship management for all Dallas/Ft. Worth hospitals, providers, and ancillary service providers, generating some $7.5 million annually. Set information technology vision and strategy to capture market share. Directed infrastructure development, rollout, and support both internally and externally for the corporation. Acted as catalyst to solve non-automated processes. Coordinated needs of customers and creates technology solutions. Responsible for leading the remediation of the information system components of the nations second largest health care system, comprised of over 114 hospitals and 37,000 employees. Directed and conducted the technical oversight of the electronic medical record (EMR) at a large research and teaching hospital in Houston, Texas. Executive Project Manager for all Year 2000 issues at the nations largest pediatric research hospitalincluding biomedical, facilities management, information systems,
Resume for Kraig Springer

and external agents. Responsible for providing regular progress reports to Board of Trustees and all Medical Staff Members. Developed, marketed, and sold extensive audits for Year 2000 Project Office performance and integrated delivery systems at five of the nations leading medical institutions. Executive Project Manager for a major Dallas/Fort Worth, Texas Integrated Delivery System healthcare networks Contingency Planning and Implementation project. Project included over 17 large tertiary and acute care hospitals, health care clinics, senior centers, specialty centers, and emergency flight center operations. Major development of contingency planning methods/approaches, testing, training, and education were conducted. Additional projects included I/S Contingency Plan creation, I/S Y2K Transition Analysis, Emergency Operations Center Requirements Analysis, Emergency Operations Center Staffing Models, and on-site EOC assistance. Developed, marketed, and sold service delivery process mapping with a large, California-based health care system. As Administrative Director of Information Systems and Communications Services: Responsible for the start-up, management, implementation and direction of an Information Systems department that provided daily information systems and support to over 40 departments. Integrated the Information Systems, Engineering, Procurement, Human Resources, and Environmental Service departments through service delivery redesign. Directed all activities related to networked and non-networked computer software applications and hardware support. Directed the installation of an ordering system for automation of doctor orders. Managed the installation of an automated $1 million Cerner Laboratory Information System (LIS) by coordinating multi-team efforts of Baylor Information Systems and Baylor Laboratory Services. Directed the implementation of the Watch Child Fetal Monitoring System in the Cecelia Box Cunninghams Womens Center at Baylor Grapevine. Administered the infrastructure for a new date/voice cabling system that can scale with the needs of the facility and the growth of the overall campus. Standardized all software and hardware platforms, saving nearly $180,000 annually. Developed policies and procedures that augment the Hospital Information System and are used at all BHCS community hospitals; JCAHO approved. Administered and directed all voice (telephone) needs on a Nortel Meridian 1 Switch consisting of 920 lines; participated on the Baylor Health Care Systems Communications Committee.
Resume for Kraig Springer

Served on Baylor Grapevines Facility Management Planning/Construction Committee. Responsible for directing and implementing Information Technology infrastructure. As Senior Administrative Director of Network Systems: Provided the strategy and vision to manage a large Local Area Network consisting of thirty Novell fileservers and 2713 users. Directed the daily operations of network operation in remaining 14 Gulf-Coastal states. Migrated fileservers to newer hardware and network software saving $35,000 per hour of downtime. Installed multiple server backup software to ensure data integrity and safety for $1.5 million Local Area Network. Created network monitoring guidelines and thresholds to sustain eight cost center operations. Introduced a Disaster Recovery Initiative for all data operations within the 713-user network. Gained extensive experience in payer operations of the largest managed care company in the United States. As Data Processing Manager: Directed the acquisition, maintenance, end-user support and budgetary oversight of 230 personal computers, 34 minicomputers and 2 AS/400 computers located in Texas, Oklahoma and Arkansas. Launched a monthly vendor review process that saved $1.2 million in computer maintenance expenses across 29 offices. Designed computer training curriculum for 230 employees; used nationally to train 31,000 employees. Developed a computer program to trim claim expenses by 60%. Decreased problem resolution time by 38%. Key Skills: Strong, executive presence Established Account Executive background Excellent communicator (both written and oral) Problem solver Strategist Entrepreneurial
Resume for Kraig Springer

Product Development, Support, and Marketing Process Re-engineering Experience with both Profit and Non-Profit Enterprises Experience in both Fortune 50 and private companies Enterprise Project Management Standalone Project Management Seasoned professional in Project Office creation and monitoring. Highly experienced in conducting Contingency Plans, Implementation, and Testing. Budgetary Planning and Operational Impact Analysis Wide Area Network (WAN) and Local Area Network (LAN) Infrastructure Development and Operational Assessments Computer and Telecommunications Operations Management Security and Privacy Administration, Policy, Procedure, and Practices development and implementation. Education/Credentials: North Texas State University (1986); English (Technical Writing, Publishing, and Editing). Professional Designation: Insurance Institute of America, Associate in Automation Management (A.A.M. Degree). Sterlings Whos Who (1994).

Resume for Kraig Springer