EXECUTIVE SUMMARY

The used car market in the country is characterized by the following: A ) The business is entirely in the unorganized sector. Therefore four major channels for in used car business: 1 . used car dealers/brokers 2. classifieds in newspapers 3. buying/selling to from personal acquaintances or relatives. 4. sale from organized dealerships In most large markets the bulk of business is handeled by brokers/unorganized sector. B ) The business is highly fragmented. For example , delhi has over 1500 active brokers with most of them buying and selling 4 6 vehicles per month. There are some semi organized players in west delhi and south like Popular Car Bazar (Mumbai) and T.S.Mahalingam and Sons(Chennai) C ) Brokers operate within their neighbourhood any rely mainly on personal contacts for business. D ) The services provided by the broker are highly suspected and unreliable. Various unethical practices likes replacing original parts with spurious parts, tempering with the odometer reading, presenting fake buyers/sellers etc. is common E ) Most transactions are on commission basis. Brokers hold few vehicles in stock.

F ) Little or no refurbishment is done on the vehicles. G ) The brokers provide no after sales support. However, the broker takes care of all transfer formalities.

H ) Used car prices vary considerably from city to city are volatile. By and large, the prices have been coming down regularly in past two three years Maruti true value have been running exchange programmes from time to time. In such cases, they ties up with brokers for buying used vehicles.

MARKET INSIGHT
Surveys of the market and customers have revealed the following: 1 ) The quoted price is the single most important factor in consideration for a seller. 2 ) The seller will shop around with 3 4 persons/brokers to try and get the best price. In large , customers prefer to sell the vehicle to an acquaintance. 3 ) The broker have the advantage of convenience and reach. They have the disadvantage of unreliability and lack of credibility. 4 ) The important concern for a buyer of used car is price along with reliability of the vehicle. 5 ) the buyer is willing to pay a premium for assurance of reliability in the form of warrenty, free services, etc. From the above , it is clear that the exchange is the most crucial part in the entire chain.

Role of true value

The role of maruti is in facilitating the introduction of a organized process of upgrading and existing maruti customer to a new maruti customer and selling of the used car thus obtained to a used car buyer. The usage of the maruti brand name and maruti dealers in an organized manner in such programme would increasw its impact many fold. Keeping the above in mind a brand called MARUTI TRUE VALUE has been developed for the exchange and used car programme at maruti.

ADVANTAGE OF AN ORGANISED EXCHANGE AND USED CAR PROGRAMME FOR TRUE VALUE
1 ) Will increase the sale of maruti models by encouraging existing maruti users to upgrade another maruti model. 2 ) will increase customer traffic at maruti truevalue 3 ) will inspire confidence in maruti customers about the facility of reselling of their maruti car. 4 ) as acompetitive advantage : the existing maruti base is an attractive target for all competitors. It is therefore important to retain this base within the maruti brand umbrella. 5 ) with the help maruti control the price of maruti used cars. 6 ) dealers gets a used maruti car customer who will be a potential new maruti buyer in future.

RESEARCH METHODOLOGY Research design

A research design is the arrangement of conditions for collection and analysis of data in a manner that aims to combine relevance to the research purpose with economy in procedure The study was conducted on the basis of list of respondent who were targeted for vehicle brand. From that customer preference were collected and were enable to cover almost all the leading brands. This was the research design for the project.

Types of data
The task of data collection begins after a research problem has been defined and research design is chalked out. While deciding about the method of data collection to be used for the study, the researcher should keep in mind the two types of data: primary and secondary. The researcher should decide the sort of data he/she would be using for the study.

 Primary data Primary data are those which are collected a fresh and for the first time and thus happen to be original. Secondary data Secondary data are those which have already been collected by someone else and which have been already been passed through the statistical process.

Sources of data:
Sources of data are the various sources from where the data is collected to analyse. There are various source of data. They are as follows: 1) Interview 2) Books 3) Internet 4) Past records 5) Project which are prepared earlier Sources of primary data and secondary data differ as the primary data is original collected by researcher and secondary data is collected for various other source. Sources data for project

Primary data : through interviews Secondary data: from books and internet

Method of data collection: The method of collecting primary and secondary data differ since primary data are to be originally collected, while in case of secondary data the nature of data collection work is merely that compilation. The different methods of data collection are described with pros and cons of each method. There are several methods of data collection: i. ii. iii. iv. v. Observation method Interview method Through questionnaire Through schedules Depth interviews

Presentation of report Finally, the researcher has to prepare the report of what has done by him/her. Writing of the report must be done with great care keeping in view the following: The lay of the report should be as follows:

A. The layout of the report should be as follows: In this the report should carry title and date followed by acknowledgements and foreword. Then there should be a table of contents followed by list of tables and graph. B. The main text: The main text of the report should have following parts: i. Introduction ii. Executive summary iii. Main report iv. Conclusion C. At the end of the report, appendices should be enlisted in respect of all technical data. D. Bibliography should also be given in the end. Report should be written in a concise and objective style in simple language avoiding vague expressions. Charts and illustrations in the main report should be used only if they present the information more clearly and powerfully.

MARUTI SERVICES MASTERS

INTRODUCTION
MSM is a joint venture of Maruti Suzuki India Limited; Sumitomo Corporation Japan; Sumitomo Corporation India and Maruti Countrywide (a GE Capital group company) (The joint venture between companies from 3 leading business groups had been envisaged to leverage the strengths, knowledge base and resources of each strategic partner to the maximum advantage of the joint venture company).

Branches of MSM:1.

MSM Okhla(Main Branch) Established on 13th August 1999 F39, Okhla Industrial. Area Phase II, (Near C Lal Chowk) New Delhi-20

2.

MSM GTK, Established 17th August 2006 9, SSI, GTK Road (Near KDR Factory) Delhi-33.

3.

MSM Chennai, Established on 30th January 2004 49, South Phase, Thiru-vi-ka Industrial Estate, (Behind Eveready Factory), Ekkadutangal,

Chennai-600032.

Objectives of MSM:

To set up model automobile workshops, having superior technology, systems and processes, in order to satisfy customer needs to a greater level and also act as a model to other players.

To provide the complete range of services to the Maruti customer over the entire product life cycle, thereby becoming a single window for all customer needs.

Business Portfolio: Service & Repairs. Body & Paint Repairs (Accident Repairs). Sale of Maruti Genuine Parts & Maruti Genuine Accessories.

10

 Extended Warranty Program. Sale of Refurbished Used Cars (True Value). Used Cars Finance. Maruti Insurance.

Annual Maintenance Contract.

Customer Care.

MARUTI TRUE VALUE

11

Maruti True Value is Indias No 1 organized preowned car brand. True Value is a venture of indias automobiles suzuki India Ltd. Maruti True value business expands the family of Maruti customers, providing reassurance to existing Maruti customers about resale of their cars and further towards emphasizes enhancing Marutis customer commitment manufacturer Maruti

satisfaction by continuous association during the vehicle ownership life cycle.

12

No one knows your maruti better than Maruti based on this premise , Maruti channelizes its expertise to ensure that transactions in preextend the owned cars are transparent and fair. Through that the company endeavours to enjoys with the customer. True value has transparent and fair evaluation process, which is currently missing in the largely unorganized market pre owned cars. Maruti True Value processes and systems ensure that the seller gets the right price and is relationship and emotional connect that that it

13

paid promptly. Under True Value the seller has the option to be paid in cash, or get a True Value car in exchange or a brand new Maruti Suzuki car in exchange. True Value Category Cars are refurbished in state of art workshops using Maruti Genuine Parts and by skilled technicians. These car are then sold through our Maruti True Value Outlets.

As a mark of confidence, and to provide reassurance to customers, every vehicles bought under Maruti True Value is inspected and certified by Maruti Engineers and the car carries a one year warranty and three free services. Convenient finance options are also offered to buyer of Maruti True Value Cars.

14

FUNCTIONS IN TRUE VALUE

True Value has 7 functions EVALUATION PRICING BUYING REFURBISHMENT CERTIFICATION SALES WARRENTY & FREE SERVICES

15

EVALUATION
When marutis car comes in True Value for purchasing or our employees from purchase department go to purchase in market, the first function done by TRUE VALUE is evaluation. Under evaluation 120 point is checked which is divided in 4 parts. A. Vehicles Details B. Accessories and other fitments C. Estimated condition of vehicle
D.

Refurbishment to upgrade the vehicle

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A.

Vehicle Details
Name and address of the owner

Model Year of manufacture Version (Non Euro, E-I/II/III) Transmission Registration Number Colour Chasis Number (match with RC book) Engine Number (match with RC book) RC book & original invoice No objection certificate Ok/Not ok from Yes/ No /N.A

Manual/ Automatic

Phone No.

financier Payment of one time road tax Yes/No No of previous owner (not more than two including the present) Items Valuation Service history(RS. 500/-) Balance month insurance premium(in case of transfer to new owner) Current mileage (Rs. 250 per

Profession

Date of Inspection Any other observation

1000kms. Add in case less than as compared to standard, which is 10000 k.m /year).

17

B.

Accessories and other fitments

(Please

refer to part c for A/C and accessories for condition of the items

before valuation)

Accessories Status A/C Yes/No Heater Yes/No Power Yes/No Power Yes/No Central Yes/No Stereo Yes/No Alloy

and other fitments

Valuation

steering Windows locking /Radio Wheels of new tyres multiply with

Yes/No Tyres (refer part C, drive train) Cost Bias/ Valuation nil re-treated Radial Any other fitment

percentage tyres of grove left over and above 25%

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C. Estimated vehicle

condition

of

True values engineers inspects every parts of the vehicles which includes: 1. Engine 2. Ignition system 3. Fuel system 4. Drive train 5. Brakes parking 6. Suspension 7. Steering 8. Body 9. Electrical

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10. A/C and Heater 11. Operation of Accessories shown in section B

D.

REFURBISHMENT TO UPGRADE THE VEHICLE:

It is required to carry out the following activities after the vehicle is bought. These activities are over and above the repairs requirement which were identified in vehicle evaluation sheet
Items Labour in Rs. Cost material/ Spares Rs. Upholstery dry cleaning Carpet dry cleaning and washing of mats Removal of stains, marks and in of

the

stickers All oil and filter change

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Rubbing and polishing Vehicle service Wheel rim painting Engine room cleaning/coating

PRICING:
Pricing are done according to the grid (set by the company). Following activities are done by true value for pricing the vehicle -- Analyzing the vehicle (120 point check).

estimate the expenses which may occur on refurbishment.

Evaluate the market price of vehicle. Evaluate the price of new vehicle Evaluate the margin.
Buying Price = Expected Selling Price - Part C Part D Other

21

cost-Margins + Part A + Part B

PURCHASING:
True value purchase only those vehicle Which is not more than 10 years old. Whose mileage is not 1 lakh km. Which is not accidental. Who has not IIIrd owner. When negotiation between seller and true value is completed, activity of purchasing is started. AT the time of buying following documents are required: Original R.C Original Insurance Policy

22

Letter to Insurance

Form 29 & 30 Form 35- NOC Original /Photocopy of Sale Invoice Delivery Receipt

Transfer of ownership letter/Affidavit ID, ADD & sign proof of owner. PAN No. of seller ID, Add & Sign proof of Dealer PAN No. of Dealer or Form 60 IIIrd Party payment letter

23

REFURBISHMENT PROCESS:
After purchasing, vehicle is sent to refurbishment department. Here refurbishment process is started. A job order card is opened. Demanded repair is mentioned in the job card (as per vehicle check).

24

Job card is prepared for solving following vehicle related problems. 1. Mechanical problems 2. Electrical problems 3. Body job problems

1.

Mechanical problems:

Engine room or underhood related points Underbody check points Inside vehicle check points

Engine Room Check Points

If there is any problem in engine room, check or repair thedefected parts. As per
1.

Coolant, radiator & all hoses pipes. (quality, level, leakage)

2. Engine oil(quality, level and leakage)

3.

Water pump and AC belt(tension)

4. Power steering fluid(level and leakage)

25

5. Windshield washer fluid(level and leakage) 6. Brake fluid and hoses(leakage, connection and level) 7. Fuel system and hoses(leakage and connection) 8. Battery (fixing) 9. Engine idle speed
10. All

vacuum hoses(connection and leakage) (wiring harness, all coupler connections)

11. HT cords (connection)

12. Others

26

Under body:
1. Transmission, Transfer and Differential oil(leakage, level)
2.

Transmission, transfer and differential mounting bolts and nuts(tightness)

3. Propeller shaft (tightness)

27

4. Steering gear box ( or case)(tightness, leakage, damage)

5.

Suspension damage)

and

rubber

bushes

(tightness,

6. 7.

Tyres (damage, inflation pressure and fixing) Wheels and free wheeling hubs (tightness, operation)

8. Brake lines(damage, leakage)

9.

Fuel lines connection)

& fuel tank (damage, leakage,

10.

Under body (damages, hitted ) system (leakage damage) drive shaft (tightness, damage)

11. Exhaust 12. Front

13.

Others (wiring harness, wires and hoses)

28

29

Inside Vehicle:
1. Steering wheel and column( play, lock, operation) 2. Pedals (operation, travels, play) 3. Parking brakes lever (stroke, operation) 4. Seats(fixing, operation) 5. Seat belts(tightness, damage, operation) 6. Rear view mirror(fixing, operation) 7. Heater and Air-conditioner(operation)
8. 9.

Sun visors (fixing, operation) Glove box (lock) windows (operation)

10. Door inside (operation, lock)

11. Door

12. Gear lever (operation and lock)

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2.

Electrical problems:
1. Battery(connection and condition) 2. Hazard operations 3. Head light( focusing, operation)
4.

All

wiring

harness

(coupler,

wires,

connection)
5.

All lights (operation and lenses) All switches and buzzers (operations)

6. Fuse boxes
7.

8. All Power window switch (operation) 9. Stereo and speakers (operation)

10. Combination

switch (operation)

11. Door switch (operation) 12. All accessories (operations)

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3.

Body Job problems:

1. 2. 3.

Hood (fixing ,locking) Paint finishing on whole body Dents and scratches on whole body

4.Doors (operation, lock) 5.Weather strip (damage, detachment)

6. 7.

Fuel tank lid (operation) Bumpers and mud flap (fitment)

8.Dickey (operation and lock)

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Road Test:
1. Engine start (start operation) 2. Clutch (operation)
3. 4.

Gearshift (operation) Brake (operation)

5. Steering (operation) 6. Engine (operation) 7. Meters & Gauges (operation) 8. Seat belts (lock) 9. Abnormal noises & abnormal vibration 10. Cruise control

Washing and cleaning:

1.Under body wash and wheel arch

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2.Engine compartment 3.Interior cleaning a. Vacuuming b. Footmats c. Doors trim d. Seat drycleaning e. Deshboard polish f. Roof cleaning 4. exterior cleaning a. Full vehicle body wash b. Rubbing & polishing c. Tyre polish d. All glasses cleaning e. Wheel rim cleaning

SALES:

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After refurbishment vehicles are brought for sale. There are many ways through true value advertise their product They give ad to the newspaper They distribute leaflet They do telephone calling. They advertise through their website Time to time they organize fair called MEGA SALE MELA or USED CAR SALE MELA.

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Display and sales of used cars:

The display and

sales of used cars will be in a parking lot near the dealership. There will be a counter for used car finance at the lot too. In order to generate customer pull for used car sales, it is proposed to offer warranty on vehicles.

PRICE: selling are fixed according to the grid and it is fixed price.

Document required at the time of sale:

1. Identity, address and signature proof of the buyer

(anyone of the following) i. ii. iii. iv. v. vi. vii. Passport Election card Ration card Life insurance policy MTNL Bill Electicity bill Nationalised bank pass book

36

2. Pan card or form 60 of the buyer

3. Form 30 to be signed and filled by buyer

4. Form 34 to be stamped and signed by buyer 5. Booking form 6. Approval for change in MRP 7. Sales managers sign on sale approval form 8. Sales managers sign on refurbishment bills 9. New insurance policy 10. i. ii. iii. Insurance already existing:Original policy NCB Amount (if required) Insurance undertaking

Warranty and services:

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True value provides warranty and free services to their customer on purchasing the vehicle. Warranty is provided according to the category of vechicle which is given below in the table.
Catego Age ry

Warrenty
1year 15000km 6month 7500km

Services
or 3

GR XR PR

1-7years 8 -10years

free

services or 3 free services 3 free services

More than 10 No warranty years

Coverage: This warranty covers mechanical and electrical components, included in the manufacturers original build specifications except exclusions indicated.

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Exclusions: This warranty shall not apply to: a) normal maintenance service required other than the free inspection services, including without limitation, oil and fluid changes, air/fuel/oil filters, headlight aiming, fastener retightening, wheel balancing, wheel alignment and tyre rotation, cleaning of carburettor or injectors, adjustments of carburettors, ignition timing and valve clearance. b) The replacement without of normal wear bulbs, parts fuses, including limitation

battery, tyres and tubes, spark plugs, contact breaker point, condenser, belts, hoses, wiper blades and brushes. c) Any vehicle which has been used for motor sports activity, competition, racing or commercial use, for example a taxi. d) Any defect caused by misuse, negligence, abnormal use or insufficient care.

39

e) Any vehicle which has not been operated in accordance with the operating instructions.
f)

Any vehicle which has not been used for purpose other than it was designed for.

g) Insignificant defects which do not affect the function of vehicle including without limitation, sound, vibration and fluid seep. h) Any natural wear and tear including without limitation, ageing etc.
i)

Any parts including seal and gaskets that are subject to replacement or re-fitment as part of normal servicing in the long-term maintenance schedule.

j) Accessories fitted in vehicle not approved by maruti.

k)

Paintwork, bodywork and mouldings, water entry in to the vehicle, corrosion of any part of the body, glass, lenses, lock cylinders and keys, interior trims.

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l) V-belts, hoses and gas leaks in case of Airconditioned vehicles. m) Catalytic converters and mufflers n) Rubber and plastic parts except oil seals and glass run.
o)

Any vehicle which has been assembled, disassembled, adjusted or repaired by other than Maruti authorized True value dealer. Any repairs or replacement required as a result of accident or collision.

p)

q) Any malfunctioning due to bad fuel quality is not covered.

FREE INSPECTION SERVICES:

On purchase of Maruti True Value pre-owned vehicle three free services are provided . The said free services would be available at the following intervals or mileage.

41

First free inspection service: within 45 to 60 days or running 1000

~

1500 kms,

over and above odometer reading at the time of delivery, whichever occur earlier.

Second free inspection service: within 90 to 120 days or running 5000

~

5500

kms, over and above odometer reading at the time of delivery, whichever occur earlier.

Third free services: within 210 to 240 days or running 10000

~

10500 kms, over

and above odometer reading at the time of delivery, whichever occur earlier.

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First free service

(1000 1500 km over and above odometer reading at the time of delivery or 45 60 days whichever come first) Based on odometer reading, other jobs are also to be carried out as per long term maintenance schedule. Engine : 1. Water pump/alternator belt tension(adjust) 2. Engine coolant (level, leakage) 3. Cooling system hoses & connections (leakage, damage) 4. Engine oil (level, leakage) Fuel : 1. Fuel filter, fuel tank cap, fuel lines and connections (leakage) Clutch and transmission: 1. Clutch pedal(play) 2. Clutch slipping (dragging, damage) 3. Transmission/transfer/differential oil (level, leakage) 4. Automatic transmission fluid (level, leakage) 5. Hoses A/T fluid (inspect) 6. Gear shifter cable (operation) Brake: 1. Brake fluid (level, leakage) 2. Brake pedal(pedal to wall clearance) 3. Parking brake lever (play)

4. Brake hoses and pipes (level, leakage)

43

5. Brake shoe to drum clearance (adjust) Wheel: 1. Tyres (air pressure, abnormal wear, damage) 2. Wheels (inspect) Front and rear suspension: 1. Struts/shock absorbers (oil leakage) Steering: 1. Steering wheel (play) 2. Steering gear box (oil leakage) 3. All rods & arms (loose, damage, wear) 4. Power steering system (oil level, leakage) Electrical : 1. Battery electrolyte (level, leakage) 2. Lighting system/horn (operation) Body: 1. All latches, hinges & locks/central locking (operation) For maruti air conditioned vehicles 1. Drive belt (tension) 2. Check receiver drier bubbles 3. Check functioning of recirc flap 4. Check all hose joints

Road test:

44

1. Operation of brakes, speedometer 2. Body & chassis noise

clutch,

gear

shifting

and

2nd free service:

Engine: 1. Water pump/Alternator belt tension (inspect) 2. Engine coolant (level, leakage) 3. Engine oil (level, leakage) 4. Cooling system hoses & connections (level, leakage) 5. Valve clearance (adjust) 6. Spark plugs (clean & adjust gap) 7. Exhaust system (noise, leakage) 8. PCV system (hoses, connection, valve) Fuel: 1. Air cleaner (clean) 2. Accelerator cable & shaft (inspect & lubricate) 3. Fuel filter (replace if carburetor version), fuel tank cap, fuel lines and connections (leakage) Clutch and transmission: 1. Clutch pedal 2. Clutch slipping (dragging, damage)

3. Transmission oil/transfer/differential oil (level, leakage) 4. Automatic transmission fluid (level, leakage)

45

5. Hose A/T fluid (inspect) 6. Drive shaft boots (damage) Brake: 1. Brake fluid (level, leakage) 2. Brake pedal (pedal to wall clearance) 3. Parking brake lever (play) 4. Brake disc & pads (inspect) 5. Brakes hoses & pipes (level, leakage) 6. Brake shoe to drum clearance (adjust) Wheel: 1. Tyres (air pressure, abnormal wear, rotation) 2. Wheels (inspect) 3. Front/ rear wheel bearing (loose/ damage) Front and rear suspension: 1. Suspension strut/shock absorber (oil, leakage) 2. Suspension arm, knuckle, rear spring (damage, loose) 3. All nuts and bolts tighten Steering: 1. Steering wheel (play) 2. Steering gear box (oil, leakage) 3. All roads & arms (loose, damage, wear) 4. Power steering system (oil level, leakage)

Electrical: 1. Battery electrolyte (level, leakage)

46

2. Lighting system/horn (operation) 3. Wiring harness connections (looseness) Body: 1. All latches, hinges & locks/central (operation/lubrication) 2. All chassis nuts and bolts (inspect) For maruti air conditioned vehicles 1. Drive belt (tension, damage) 2. Check receiver drier bubbles 3. Check functioning of recirc flap 4. Check all hoses joints 5. Tighten compressor mounting bolts 6. Clean condenser with low pressure water Road test: 1. Operation of brakes, speedometer 2. Body & chassis noise clutch gear shifting and locking

3rd free service:

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Engine: 1. Water pump/Alternator belt tension (inspect) 2. Engine coolant (level, leakage) 3. Engine oil and oil filter (replace) 4. Cooling system hoses & connections (leakage, damage) 5. spark plugs (clean & adjust gap) replace if carburetor version 6. cylinder head & manifold nuts & bolts (tight) Fuel : 1. Air cleaner (clean) 2. Accelerator cable & shaft (inspect & lubricate) 3. Fuel filter (replace if carburetor version), fuel tank cap, fuel lines and connections (leakage) Clutch and transmission: 1. Clutch pedal 2. Clutch slipping (dragging, damage) 3. Transmission oil/transfer/differential oil (level, leakage) 4. Automatic transmission fluid (level, leakage) 5. Hose A/T fluid (inspect) 6. Drive shaft boots (inspect) 7. Propeller shaft play (inspect) 8. Universal joints slack (inspect) Brake: 1. Brake fluid (level, leakage) 2. Brake pedal (pedal to wall clearance)

48

3. Parking brake lever (play) 4. Brake disc & pads (inspect) 5. Brakes hoses & pipes (level, leakage) 6. Brake drum and shoes (inspect) 7. Brake shoe to drum clearance (adjust) Wheel: 1. Tyres (air pressure, abnormal wear, rotation) 2. Wheels (inspect) 3. Front/ rear wheel bearing (loose/ damage) Front and rear suspension: 1. Suspension strut/shock absorber (oil, leakage) 2. Suspension arm, knuckle, rear spring (damage, loose) 3. All nuts and bolts tighten Steering: 1. Steering wheel (play) 2. Steering gear box (oil, leakage) 3. All roads & arms (loose, damage, wear) 4. Power steering system (oil level, leakage)

Electrical: 1. Battery electrolyte (level, leakage) 2. Lighting system/horn (operation) 3. Wiring harness connections (looseness) Body:

49

1. All latches, hinges & locks/central (operation/lubrication) 2. All chassis nuts and bolts (inspect) For maruti air conditioned vehicles 1. Drive belt (tension, damage) 2. Check receiver drier bubbles 3. Check functioning of recirc flap 4. Check all hoses joints 5. Tighten compressor mounting bolts 6. Clean condenser with low pressure water Road test: 1. Operation of brakes, speedometer 2. Body & chassis noise clutch gear

locking

shifting

and

Competitors :
All vehicle company are selling their used car with different names which is given below.

50

Hundai Advantage Toyota Utrust Tata TMA Honda auto trust

CONCLUSIONS:
Maruti True Value business expands the family of Maruti customers, providing reassurance to existing Maruti customers about resale of their cars and further emphasizes Marutis Commitment towards enhancing customer satisfaction by continuous association during the vehicle ownership life cycle. No one knows your Maruti car better than Maruti - based on this premise, Maruti chanalises its expertise to ensure that transactions in pre owned cars are transparent and fair. Through that, the company endeavors to extend the relationship and emotional connect that it enjoys with the customer. True Value has transparent and fair evaluation process, which is currently missing in the largely unorganized market for pre-owned cars. Maruti True Value processes and systems ensure that the seller gets the right price and is paid promptly. Under True Value, the seller has the option to be paid in cash /cheque, or get a True Value car in exchange or a brand new Maruti Suzuki car in exchange. True Value category cars bought by Maruti True Value dealers are taken to state-of-the-art workshops. True Value Category cars are refurbished in state of art workshops using Maruti Genuine Parts and by skilled technicians. These cars are then sold through maruti True Value outlets. As a mark of confidence, and to provide reassurance to customers, every vehicle bought under Maruti True Value is inspected and certified by Maruti Engineers and the Car carries a one-year warranty and three free services. Convenient finance options are also offered to buyers of Maruti True Value cars

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MARUTI TRUE VALUE TRIUMPHS

Indias No 1 organized pre owned car brand Indias largest certified used car dealer network Indias First OEM Supported used car brand Professionally trained manpower Best warranty coverage First pre-owned car website featured in the famous Marketing Management book by renowned Management Guru Philip Kotler First structured evaluation and Pricing system Complete peace of mind

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53