Toyota Canada Inc.

By Erblin Karroqe

Table of Contents
3. 4. 5. 6. 7. 8.

General Discussions of the company Environmental Issues Customer and Supplier Relationships Implementing Disability Acts Hiring Practices Works Cited

General Discussion of Company Corporate Social Responsibility is a voluntary approach that businesses take to meet or exceed stakeholders expectations, by integrating social, ethical, and environmental concerns. Toyota Motor Corporation commonly known just as Toyota is a multinational automaker headquartered in Toyota, Aichi, Japan. Everyone has seen a Toyota on the road, not only making it a household name, but also the world's largest automobile manufacturer by production. Being the worlds number 1 automotive company comes along with great responsibility to its people and stakeholders. Recently Toyota has become a major player when it comes to its Corporate Social Responsibility, We intend to contribute by taking the lead in the sustainable development of society and the earth, sharing and implementing our "CSR Policy" globally with the aim of becoming an admired and trusted company in the various regions where we conduct business. (1) Toyotas mission and goal for the future is simple. Under Toyota's Guiding Principles, we practice openness and fairness in our corporate activities, strive for cleaner and safer car making, and work to make the earth a better place to live. We would like to thank everyone for their continuing support. (2)

Environmental Issues For Toyota, environmental concern and reaching out to the community go hand in hand. Toyota aims to "establishing a lowcarbon society," "establishing a recycling-based society," and "environmental protection and establishing a society in harmony with nature" (3). In order to promote and expand contributions to the environment Toyota has set goals for the company. To put these goals in action they have begun to reduce the environmental impact at all stages of the vehicles life cycle. What this means to us is that from the development and design of its cars, to production, waste and recycling of older models, Toyota has revamped their style of producing these vehicles to promote environmental management. Toyota has a long history of concern for the environment, and has actively looked for ways to improve its products introducing the worlds first street legal, and massive production hybrids in the Prius and a few of their other models. They continue to act and invest a lot of money into R&D to improve their technologies for a more ecologically friendly product. Toyota consistently examines products, business strategies, and daily operations. In 2010 Toyota established its Global Vision, which is a commitment to the environment and to the communities that they do business in.(3) This is all part of Toyotas efforts to improve and to making sure that the company and its stakeholders all give something back to the Earth.

Customer and Supplier Relationships Since being founded in 1937 Toyota has expanded greatly. Reaching out and selling its vehicles to 170 countries worldwide.(6) Throughout its lifetime Toyota has based its activities on the concept of "the customer always comes first."(5) This concept has been passed down throughout the years being called the "The Toyoda Precepts" which is the companys philosophy as they move forward. Whether its from dealers, to manufacturers, to the workers in the factories, the company believes in maintaining its relations with its customers, and all employees to try and keep the "customer first" policy. To further maintain these relations, Toyota collects customer data through ranging collection activities. Toyota uses direct consultations with customers, complaints, and also quality reports from dealers and purchasers of new cars. Toyota also posses a Customer Relations Division which hears out the thoughts of individual customers. This center handles consultations and complaints, which it then used to improve its customer satisfaction. The Division received about 200,000 complaints from people this year. (5) Maintaining good relations with their suppliers worldwide helps keep the balance of The Toyoda Precepts. Toyota has stated that they are in contact with their dealers and suppliers to handle these complaints and to make an effort to gain the satisfaction and trust of its customers stakeholders, and community.

Implementing Disability Acts Toyota offers a service that goes by the name TFS (Toyota Financial Services) which is a program that respects individuals rights. The plan that is set forward is to promote principals of dignity, equality and integration. Toyota has said that to serve its customers better staff is trained and familiar with various assistive devices that may be used by individuals with disabilities while accessing our services. (7) Along with this Toyota has also stated that employees must be aware of and trained to know. An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and requirements of the customer service standard; A review of TFS Accessibility for Customers with Disabilities Plan How to interact and communicate with individuals with various types of disabilities How to interact with individuals with disabilities who use an assistive device or require the assistance of a service animal or support person How to use equipment and devices that may help with providing services to individuals with disabilities (7)

Hiring Practices

Toyota Canada Inc. or (TCI) is the exclusive Canadian distributor of Toyota and Lexus vehicles in Canada. The head office continues to remain in Toronto. Toyota Canada supports dealers in Canada with services that include training, sales, marketing, and customer satisfaction initiatives. Applying to the Toyota team is just like any other company. Toyota states that if you enjoy a fast-paced, dynamic work environment and are committed to a career in the automotive industry to apply to be part of the team that Makes Things Better. What Sets Toyota Apart What sets this company apart is a focus on being an awardwinning company that sets superior standards of quality, playing a role in community involvement and being responsible for the environment for the people of the world. Toyota continues to move forward for the communities that it functions in and its stakeholders.

Works Cited
http://www.toyota.co.jp/en/vision/message/ (1) http://www.toyota-global.com/sustainability/csr_initiatives/ (2) http://www.toyotaglobal.com/sustainability/environmental_responsibility/ (3) http://www.toyotaglobal.com/sustainability/csr_initiatives/csr_concepts/policy.html (4) http://en.wikipedia.org/wiki/Toyota (5) http://www.toyotaglobal.com/company/profile/facilities/worldwide_operations.html (6) http://www.tmmc.ca/en/about.html http://s3.amazonaws.com/toyota.site.p01/toyota/media/content/tfs/AOD A%20English.pdf?ck=03152012085656 (7)