Billing Competency

In markets from mobile wireless to broadband to digital content, Telecom Service Providers face the dual challenge of not only bringing new IP and content-based products and services to market, but also simultaneously enhancing operational efficiencies and lowering OPEX. Under pressure to rationalize, upgrade and integrate billing systems that truly enable strategy to drive business decisions, service providers need a solution partner with proven and cost-effective service delivery model.
Order Management PRM CRM/eCare Working closely with leading Management service providers to address the Data Warehouse above challenges, Patni has Reporting provided services ranging from business case development, to Archiving product selection, contract Enterprise Service Bus Fraud negotiation, implementation, Management integration, quality assurance and Fulfillment deployment. Patni has pioneered Knowledge the use of Web Services and Management Service Oriented Architecture OSS Service Platform Network Financial/GL (SOA) as key elements of billing Service Oriented Billing Architecture and OSS integration strategy, allowing service providers to add or modify specific functional elements without rebuilding the entire system, and thereby providing them with the ability to keep pace with dynamic business and technology needs.
Payments & Collections
Taxation & Discounting
Branding & Wholesale

Platform

3rd Party Billing & Settlements

Roaming & Interconnect

Service & Balance Management

Patni Telecom Billing Service Offerings

Patni offers an entire suite of services to help deploy mediation, billing and customer care solutions: Process, Strategy and Business Analysis: Technology needs assessment, requirements definition, gap analysis, use case modeling, best practice guidance and implementation Program Management: Project management, program management, vendor management, risk mitigation Package Implementation: System requirements documentation, vendor statement of work management, architecture design and implementation, software configuration, data conversion, test planning and execution, deployment and operations readiness Billing Integration: Efficient, streamlined adapter and API development for leading billing and OSS systems via MQ Series, TIBCO, BEA, Vitria, WebMethods and Web Services Customer and Product Management: Complex account hierarchies, product catalog construction and management, and prepaid and post-paid price plan implementation

Key Telecom Billing Expertise: Strategy & Solution Architecture Billing System Integration Implementation and Support Process Automation Convergent Rating & Billing Retail Billing (Pre-paid & Postpaid) IP Billing Inter-carrier and Wholesale Billing Unified Billing & EBPP Auto Top-up Real-time billing

Mediation & Provisioning

Number Protability

Rating & Usage Processing

Customer Billing & Invoicing

Revenue Assurance

Product Catalog

Billing Competency
Usage Processing: Event and usage data collection, rate-plan configuration, rules-based business process automation, eventbased billing, bill rendering, and web-based presentment Billing operations: Bill cycle management and monitoring, reconciliations, adjustments, taxation, fraud management and settlement Revenue Assurance: Automated and real-time order-to-cash process eliminating revenue loss due to manual errors and delay.
Billing System Expertise: Amdocs Convergys CSG Intec/ADC Portal Telcordia

Client Engagement Samples

Patni has assisted some of the largest service providers in the world transform their billing systems investments to achieve major cost savings and improve their service offerings. Samples include: Innovative BSS solution: leading US Mobile Virtual Network Operator Patni's strategic IT services partnership helped the client, the leading MVNO in the United States, implement their BSS systems in a joint collaborative approach enabling a successful national launch in industry record timing. Patni's continued partnership with the client includes strategic IT support for its explosive business growth and implementing a Service Oriented Architecture for applications such as CRM, Call Center Support, IVR, Enterprise Integration and Billing. Multi-tenant billing platform: Leading provider of MVNE (Mobile Virtual Network Enabler) Patni assumed critical roles and activities of the clients IT organization that included Business Requirements and Analysis, IT Strategy and Vendor Selection, Program and project Management. Patni assisted in the development of multi-tenant billing platform around a hosted billing system to support wireless billing transactions on multiple wireless carrier networks.

Representative Clients: Comcast Covad Hutchison 3G Largest US Carrier Rural Cellular Corporation Sprint Canada Virgin Mobile Visage Mobile

VoIP Billing Solution: Large Cable Company in the US Patni delivered VoIP billing solution that addressed the critical delivery objectives in a cost-effective, risk-managed engagement model while maintaining a very aggressive delivery schedule. To ensure the optimal customer experience and highest cost-efficiencies, key OSS applications were integrated, including multiple ordering, mediation, tax, billing and financial applications.Billing integration streams, including staged billing, were also implemented which allowed feeder systems to contribute to an invoice as well as enable near-real-time, webbased presentation to the customer. Upgrading Retail Billing System: Leading CLEC Broadband Service Provider in the US Patni upgraded the retail billing system to support VOIP and other data services. Patni also designed a mediation solution for collection and processing of VOIP CDRs for usage pre-processing prior to rating and billing.

Patni Computer Systems Limited

North America One Broadway, Cambridge, MA 02142. Tel: +1 617 914 8000 Fax: +1 617 914 8200 Contact: mktg@patni.com UK & Europe Vistacentre, 50 Salisbury Road, Hounslow, Middlesex, UK, TW4 6JQ. Tel: +44 20 8538 0120 Fax: +44 20 8538 0276 India Akruti, MIDC Cross Road No.21, Andheri (E), Mumbai 400 093. Tel: +91 22 5693 0500 Fax: +91 22 5693 0211 Japan 4th floor, Aoyagi Building, Chuo 5-39-11, Nakano-ku, Tokyo 164-0011. Tel: +81 3 5328 1952/53/54 Fax: +81 3 5328 1951 www.patni.com