Style Bureaucratic management focuses on the overall organizational system and is based upon firm rules, policies, and

procedures; a fixed hierarchy; and a clear division of labor, Despite its associated rules and "red tape," it can still provide some effective control devices in organizations where many routine tasks must he performed Low-level employees should be able to accomplish such work by simply following the rules. UPS has become quite successful and efficient in its package delivery service. In fact, UPS can deliver packages more efficiently and cheaply than the other service provider. Despite its recent problems, success of UPS is due in part to its bureaucratic structure. Rules, regulations, policies, and procedures at DPS maintained a well-defined hierarchy of workers and a welldefined division of labor. In addition to the bureaucratic management, Rational-legal authority is based upon a set of impersonal rules and regulations that apply to all employees. Superiors are obeyed because of the positions they hold within the organization.

Skill

Structure

K K Leung Vice President South District

Mark Martyn-Fisher Country Manager India

Stephen Rose Sr. Manager- Operations SP

Chetan Talcherkar Sr. Manager- Operations SCS

Brian Sevsek Sr. Manager- BD ( SP & SCS)

Rajiv Danait Sr. Manager - F&A ( SP & SCS)

Ravindra Shetty Sr. Manager HR ( SP & SCS)

TBA Manager Security ( SP & SCS)

Caesar Cornello Manager IE ( SP & SCS)

Ragini Kumar Manager Marketing, ( SP & SCS) Suresh Bhagwat Manager - Border Clearance, ( SP &SCS) Shrirang Bapat Manager-Marketing Health Care ( SCS)

Satvinder Chauhan Sr. ManagerHealthcare ( SCS)

Strategy UPS has always used long-term planning and vision to guide our efforts. Longterm planning helps them to better prepare for economic shifts and competitive challenges. Today, they call it as The UPS Enterprise Strategy. This strategy is used to guide business decisions, including how they engage with customers and how they prioritize resources. UPS people were asked to submit questions about UPSs future, and to suggest goals and characteristics needed for success. This information was analyzed along with market data and competitive factors. From this, critical initiatives were developed to define our roadmap for the future.

The critical initiatives are grouped into four areas, or Strategic Imperatives Value Added Solutions, Customer Focus, Enterprise Excellence, and Winning Team. Sometimes it may be hard to see how you and your contributions fit into our longterm planning and vision. UPS has always used long-term planning and vision to Priority Balanced Growth How We Drive the Companys Strategy Focus on retention of all customers Continue to grow the more profitable middle market customer segment Establish clear and specific expectations Ensure open lines of communication Focus on meeting or exceeding customer expectations Ensure consistent delivery time and shipment integrity and appearance Proactively learn about UPSs expanding service portfolio Understand the competitive advantage of being One Company Understand the cost drivers in your area of responsibility Identify ways to reduce non-operating expense

Employee Relations

Service Quality

Organizational Integration Improved Operating Leverage guide efforts.

UPS strategy is to be One Company, delivering one-to-one experiences to their customers. Each of their roles fits into the big picture and adds value for their customers. And, each of them has to focus on service excellence and efficiency in everything that they do.

Here is how UPS can make a difference and help support the Enterprise Strategy. Shared Value Our enduring beliefs We believe that integrity and excellence are the core of all we do. We believe that attention to our customers changing needs is central to the success of UPS. We believe that people do their best when they feel pride in their contributions, when they are treated with dignity, and when their talents are encouraged to flourish in an environment that embraces diversity. We believe that innovation fortifies our organization through the discovery of new opportunities to serve our people and our customers. Staff System