Voice Crackling Issue_Idea Bihar

For internal use only 1 Nokia Siemens Networks

Prepared by: Vikas Srivastava Verified by: Christopher Jagtap

Problem Description:
Voice crackling issue was observed in MGW4,MGW6 ,MGW8 & MGW9. MGW4 & MGW6 was parented to MSS3. MGW8 & MGW9 was parented to MSS5.
MGW04 MGW08

MSS03

MSS05

MGW06

MGW09

During every busy hrs voice crackling start happening and below observation found: 1) From NPGEP to local router pinging is not 100 % around 10 to 40% packet loss observed. 2) From Local Router to NPGEP latency observed more than 556 ms.

For internal use only 2 Nokia Siemens Networks

Prepared by: Vikas Srivastava Verified by: Christopher Jagtap

Troubleshooting Steps:
1) Faulty Circuit removal in MGW4 & 9 ( 2500 Circuits). 2) MGW-4 restart . 3) New router Cards added in slot number 7 for R1/R2, All STM between Patna
, Ranchi and Muzaffarpur tested.

4) Configurations parameter of Airtel / TATA related to Echo has been corrected. 5) Emergency Raised to Global 24x7 logs collected during problematic time and
shared with 24x7/IPA Support

6) Router Audit done across Patna, Ranchi and Muzzafarpur for MTU size
change to 1500.

For internal use only 3 Nokia Siemens Networks

Prepared by: Vikas Srivastava Verified by: Christopher Jagtap

Solution:
After discussion with planning team it was found that there is load unbalancing problem is all problematic MGWs. It was decide to re-home BSCs and E1 balancing of all POI as per planning recommendation. Found that Application Processor is highly loaded of NPGEP unit in MGWs. To reduce Application Processor load of NPGEP,PRFILE 53,14 has been changed to 1. After making PRFILE 53,14 to 1 in MSS problem resolved.

For internal use only 4 Nokia Siemens Networks

Prepared by: Vikas Srivastava Verified by: Christopher Jagtap

NPGEP Calculation: Execute jane command in NPGEP in two separate time interval:
ZDDS:NPGEP,<>; 001A001A-$ time Mon Feb 27 19:03:32 2012 001A001A-$ jane kuostat NPGEP-0: [IFGE0] ip4 in bytes phb0 [IFGE1] ip4 in bytes phb0 9 commands ~ 9 seconds interval [IFGE0] ip4 in bytes phb0 : 1918397586 (0x72586C92) [IFGE1] ip4 in bytes phb0 : 2988435201 (0xB21FE701) 1918397586)Calculation = (2988435201+ 1918397586)- (1894436163+ 866838973) bytes = 4906832787 - 2761275136 = 2145557651 NPGEPNPGEP-0 incoming bit rate = (2145557651 bytes * 8 bits / byte) / 9 sec = 1.9 Gbps

: 866838973 (0x33AAE9BD) : 1894436163 (0x70EACD43)

For internal use only 5 Nokia Siemens Networks

Prepared by: Vikas Srivastava Verified by: Christopher Jagtap

NPGEP-2: [IFGE0] [IFGE1] ip4 in bytes phb0 ip4 in bytes phb0 : 3089358197 (0xB823DD75) : 81743632 (0x4DF4F10)

9 commands ~ 9 seconds interval [IFGE0] [IFGE1] ip4 in bytes phb0 ip4 in bytes phb0 : 350228447 (0x14E00FDF) : 1659266833 (0x62E66711)

bytes = 6304462576 - 3171101829 = 3133360747 NPGEPNPGEP-2 incoming bit rate = (3133360747 bytes * 8 bits / byte) / 9 sec = 2.8 Gbps 2.8 Gbps is not possible with 2 GE interfaces so the interval was bigger than 9 seconds APP is hugely overloaded.

For internal use only 6 Nokia Siemens Networks

Prepared by: Vikas Srivastava Verified by: Christopher Jagtap

Description PRFILE
(053:0000) NO_NBUP_ON_MGW_IC_LEG (053:0014) PRFILE parameter. This parameter controls the usage of the Nb user plane framing protocol on the interconnecting leg between two MGWs that are controlled by the same MSS. The parameter makes it possible to use a Nokia proprietary Nb' user plane protocol stack instead of the standard Nb user plane protocol stack. The Nb' user plane is only available for Internet Protocol (IP) bearer connections and for speech calls with the G.711 codec or for data calls with the non-speech Transmission Medium Requirements (TMR) value.

Advantage of PRFILE
The benefit of the Nb' user plane protocol stack is that the G.711 speech frames are encoded with a 20 ms packetisation period instead of the standard 5 ms period, packetisation period, which is used with the standard 3GPP Nb user plane protocol stack. Using the 20 ms packetisation period is considered a benefit because the number of packets and thus the overhead for processing individual packets can be reduced, however, the speech quality is not compromised.

For internal use only 7 Nokia Siemens Networks

Prepared by: Vikas Srivastava Verified by: Christopher Jagtap

THANK YOU !

For internal use only 8 Nokia Siemens Networks

Prepared by: Vikas Srivastava Verified by: Christopher Jagtap