Taking Voice to the Next Level HyperGateway Installation and User Manual HG-4000 / HG-2000V /HG-1600V Series

HG-4000/2000V/1600V
Installation manual

Release: 4.0

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Date: May 2007

Table of contents List of Figures ........................................................................................................................ 3 1 Introduction.................................................................................................................... 5 1.1 About HyperGateway -VoIP GSM Gateway........................................................... 5 1.2 Package Contents ................................................................................................ 6 1.3 How to Contact Hypermedia ................................................................................. 6 1.4 About This Manual................................................................................................ 6 2 User Safety Information................................................................................................. 7 2.1 Electrical Safety.................................................................................................... 7 2.2 Environments with Explosive Materials ................................................................. 7 2.3 Non-Ionizing Radiation.......................................................................................... 7 2.4 Electronic Medical Equipment ............................................................................... 7 2.5 Measures to be Taken in Case of Loss/Theft ........................................................ 7 2.6 Transport .............................................................................................................. 7 2.7 Damage and Repairs............................................................................................ 7 3 System Architecture ...................................................................................................... 9 3.1 General Description .............................................................................................. 9 3.2 System Components .......................................................................................... 10 3.3 HyperGateway Device Architecture..................................................................... 11 3.3.1 CG41/CC41 - Cellular Gateway Single-Slot Module.................................... 11 3.3.2 MG11- Media Matrix and Media Gateway Single-Slot Module ..................... 11 3.3.3 Optional PRI11- PRI ISDN Single-Slot Module............................................ 11 4 System Installation ...................................................................................................... 12 4.1 Before You Install ............................................................................................... 12 4.2 HyperGateway Physical Installation .................................................................... 13 4.2.2 Cellular cards indicators ............................................................................. 16 4.2.3 Power panel ............................................................................................... 17 5 HMC Installations......................................................................................................... 18 5.1 Run the HMC installation program ...................................................................... 18 5.2 Running HMC for the First Time.......................................................................... 20 5.2.1 Configure Server IP Address ...................................................................... 20 5.2.2 Connecting to the HyperGateway Server .................................................... 20 5.2.3 Change Default HMC and HGW Passwords ............................................... 21 5.2.4 HGS Server Properties............................................................................... 22 5.2.5 HGS Settings ............................................................................................. 23 5.2.6 VoIP Gateway Settings............................................................................... 23 5.3 Cellular Card Configuration................................................................................. 26 5.3.1 Volume Settings ......................................................................................... 26 5.3.2 Media Connection ...................................................................................... 26 5.3.3 Dial Filter.................................................................................................... 28 5.3.4 Cellular Card PIN Codes ............................................................................ 28 5.3.5 Cellular Card MSN Values.......................................................................... 28 5.3.6 Cellular Card Reset .................................................................................... 29 5.3.7 Cellular Card Module Information ............................................................... 29 5.3.8 Cellular Card Operator and SIM Locks (GSM only) ..................................... 30 5.3.9 Multi-SIM Configuration (GSM only)............................................................ 30 5.3.10 Counters (GSM only).................................................................................. 31 5.3.11 Automatic SIM Switching (GSM only) ......................................................... 31 5.3.12 Cellular Card Call Counters Steps .............................................................. 32 5.3.13 Cellular Card CLI Blocking.......................................................................... 32 5.3.14 Cellular Card Serial Numbers ..................................................................... 32 5.3.15 Cellular Card Call Limits ............................................................................. 33 5.3.16 Cellular Card Cell Selection........................................................................ 33 5.4 VoIP Card Configuration ..................................................................................... 34 5.4.1 VoIP Media Connection.............................................................................. 34 5.4.2 VoIP Setting ............................................................................................... 36 5.5 PRI Card Configuration....................................................................................... 37

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PRI Cards Settings ............................................................................................. 37 5.6.1 Connection Settings ................................................................................... 37 5.6.2 E1 Media Matrix ......................................................................................... 38 6 Save Configuration Management ................................................................................ 39 7 System Monitoring....................................................................................................... 40 7.1 Cellular Card (CG / CC) Monitoring..................................................................... 40 7.1.1 CG / CC Card Receptions .......................................................................... 40 7.1.2 CG / CC Card Status.................................................................................. 41 7.1.3 CG / CC All Cells Monitor ........................................................................... 41 7.2 PRI Card Monitoring ........................................................................................... 42 7.3 VoIP Card Monitoring.......................................................................................... 42 7.3.1 VoIP CDR Files .......................................................................................... 43 8 System Management.................................................................................................... 44 8.1 Call Filters .......................................................................................................... 44 8.1.1 Call Filters Operation.................................................................................. 44 8.1.2 Call Filters Settings .................................................................................... 44 8.2 SIM / Channels Scheduler .................................................................................. 46 8.3 VoIP Calls Routing.............................................................................................. 46 8.4 IP Filters ............................................................................................................. 47 8.5 DDI Filters .......................................................................................................... 48 8.6 Call Routing........................................................................................................ 48 8.7 Phone2net dial plain. .......................................................................................... 50 8.8 Block DDI Number. ............................................................................................. 50 9 Troubleshooting........................................................................................................... 51 9.1 Power ................................................................................................................. 51 9.2 MG11 ................................................................................................................. 51 9.3 PRI11 ................................................................................................................. 52 9.4 Cellular cards ..................................................................................................... 53 Appendix A - CDR ................................................................................................................ 54 Appendix B - Dlink Setup..................................................................................................... 55

List of Figures
Figure 1. HG-4000 Gateway .................................................................................................. 5 Figure 2. HyperGateway Matrix ............................................................................................. 9 Figure 3. HyperGateway Architecture .................................................................................. 10 Figure 4. HG-4000 front panel ............................................................................................ 11 Figure 5. RJ-45 connector pin out........................................................................................ 14 Figure 6. SIM card installation ............................................................................................. 15 Figure 7. Cellular antenna ................................................................................................... 16 Figure 8. GSM card front panel............................................................................................ 16 Figure 9. HyperGateway Power Panel ................................................................................. 17 Figure 10. HMC installation.................................................................................................. 18 Figure 11. HMC icons.......................................................................................................... 18 Figure 12. HMC connection to server................................................................................... 20 Figure 13. Hypermedia Server Address ............................................................................... 20 Figure 14. HMC and HGW password settings...................................................................... 21 Figure 15. HGS Setup Parameters ...................................................................................... 22 Figure 16. HMC connection ................................................................................................. 25 Figure 17. GSM Cellular Card Volume Settings ................................................................... 26 Figure 18. Cellular Cards media matrix ................................................................................ 26 Figure 19. Cellular Card matrix configuration ....................................................................... 27 Figure 20. Cellular media matrix edit parameters .............................................................. 27 Figure 21. Cellular Card PIN codes...................................................................................... 28 Figure 22. Cellular MSN values ........................................................................................... 29 Figure 23. Cellular Operator and SIM locks.......................................................................... 30 Figure 24. Multi-SIM Configuration....................................................................................... 30

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Figure 25. Cellular Time Count ............................................................................................ 31 Figure 26. Automatic SIM Switching .................................................................................... 31 Figure 27. Cellular Card CLI Blocking .................................................................................. 32 Figure 28. Cellular Card Serial Numbers.............................................................................. 33 Figure 29. VoIP Media Matrix .............................................................................................. 34 Figure 30. VoIP Allocation ................................................................................................... 34 Figure 31. Unlink allocation ................................................................................................. 35 Figure 32. VoIP Parameters ................................................................................................ 36 Figure 33. VoIP CDR Files .................................................................................................. 43 Figure 35. E1 General Settings............................................................................................ 37 Figure 36. E1 Media Matrix.................................................................................................. 38 Figure 37. PRI Allocation ..................................................................................................... 38 Figure 38. PRI Unlink allocation........................................................................................... 39 Figure 39. Save / Load Configuration................................................................................... 39 Figure 40. Cellular Card Reception...................................................................................... 40 Figure 41. Cellular Cards Status.......................................................................................... 41 Figure 42. E1 Card Status ................................................................................................... 42 Figure 43. VoIP Card Status................................................................................................ 42 Figure 44. Number Filters .................................................................................................... 44 Figure 45. Rules filters......................................................................................................... 45 Figure 46. "newplan" filter.................................................................................................... 45 Figure 47. Adding rules ....................................................................................................... 46 Figure 48. IP Filter List ........................................................................................................ 47 Figure 49. New IP Filter....................................................................................................... 47 Figure 50. New DDI Filter .................................................................................................... 48 Figure 51. VoIP Channel Restrictions .................................................................................. 48 Figure 52. Assigning Group and Restrictions ....................................................................... 49 Figure 53. New Group and Restrictions ............................................................................... 49

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1 Introduction
1.1 About HyperGateway -VoIP GSM Gateway

Figure 1. HG-4000 Gateway

Figure 2. HG-2000V Gateway

Figure 3. HG-1600V Gateway

The HyperGateway is a scalable, modular system that enables flexible and costeffective telephony over any combination of Fixed, wireless and IP/Ethernet networks. HyperGateway is optimized for medium-to-large enterprises and provides integrated voice communications for both on-site and remote users. The HyperGateway unit enables flexible, pre-defined allocation of PRI B-channels for inbound and outbound PSTN, cellular (GSM and CDMA) and Voice over IP (VoIP) calls. Given the systems flexibility, modularity and scalability, the HyperGateway can be pre-configured to meet precise customer needs. Companies can easily expand the cost-effective system to meet their evolving telephony needs over time.

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HyperGateway is integrated in a 19" X 6U or in 19" X 3U rack-mountable box with optional redundant power supply units. The system is available with 4 Cellular channels- per-slot modules which can be used in up to 8 slots. 4 SIM drawers are included on the front panel of the GSM slot module, with optional 12 more SIM' (4 s SIM' per ch.), As well as an integrated power splitter for the antenna. s The Hypermedia Management & Console (HMC) is an HTML application for remote system configuration and monitoring over TCP/IP using any standard Web browser. The HyperGateway Server (HGS) is a Java-based application that runs on a PC. It communicates with the HyperGateway via the supplied Control Cord and acts as a gateway to the enterprise LAN. 1.2 Package Contents

The Package in which the HyperGateway is supplied contains the following accessories: Item Quantity

HyperGateway System 1 Power Cord* 1 to 2 In-Door Antenna* 1 to 8 Control Cord 1 DI-604 Router 1 Warranty Certificate 1 Installation Manual 1 CD 1 * Number of items according to the system configuration Please ensure you have all items before starting the system installation. 1.3 How to Contact Hypermedia

Additional assistance and technical support is available via your local Hypermedia distributor. Additional information is also available at http://www.hyperms.com. Hypermedia support can be reached via Email: support@hyperms.com 1.4 About This Manual

This manual contains information about the installation of the HyperGateway. It covers the following subjects: Introduction Before installation How to install the HyperGateway How to configure the HyperGateway Technical parameters

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2 User Safety Information

2.1 Electrical Safety HyperGateway works with a nominal mains supply voltage of 110- 230VAC. The device also needs to be connected to the PRI (S2m, E1) port of your TA or PSTN. The power supply cord must be connected to a plug socket with a valid earth connection. Under no circumstances should the user open the HyperGateway housing. Doing so may be dangerous and invalidates product warranty. 2.2 Environments with Explosive Materials

HyperGateway is not approved for use in potentially hazardous atmospheres. The user is advised not to use HyperGateway in close proximity to such areas. This includes areas such as, but not exclusively, fuel stations, fuel depots, chemical works or during blasting. Should this nevertheless be necessary, the user must take precautionary measures so as to ensure that no risk can occur. 2.3 Non-Ionizing Radiation

As in all radio transmission devices, the user should note that for satisfactory use of the devices and safety of the user, the device should only be used in its normal operating position. 2.4 Electronic Medical Equipment

The operation of radio transmitters, which includes cellular engines, can impair the function of medical devices that have not been properly shielded. Please ask the advice of your doctor or the manufacturer of the medical device. 2.5 Measures to be Taken in Case of Loss/Theft

Inform your network provider immediately if the cellular engines or the SIM cards used are lost so as to reduce the risk of misuse. 2.6 Transport

The packaging is designed to protect against mechanical damage and should be stored for any later transport of the unit. To avoid moisture condensation, time must be allowed for the unit to slowly adapt to the ambient temperature (if it has been stored in an environment with differing temperature) before switching on. 2.7 Damage and Repairs

For safety reasons, the device should not be used in case of noticeable damage or if it has been exposed to moisture.

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Repairs to the device should only be carried out by the manufacturer or their authorized agents. Should this not be possible at any time, the repair must be carried out by an adequately qualified person, whereby only original parts should be used.

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3 System Architecture
3.1 General Description The HyperGateway system connects the telephone system to the GSM and CDMA networks and to an IP network. You can imagine the system as a matrix that connects between the different communications technologies Standard telephony, Cellular telephony and Voice over IP (VoIP) telephony on which any combination of connection is available.

Figure 4. HyperGateway Matrix

Any combination of connections is possible, and is configured by the HMC application: On the standard telephony side it is connected to the PRI (S2m, E1) local port of the telephone system and or to a PBX/SWITCH. On the Cellular telephony side the system can host up to 32 Cellular modules, connected in groups of 4 modules per slot. On the VoIP side the system connects to an IP network using a 100baseT Fast Ethernet connection utilizing a media gateway.

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3.2

System Components

The HyperGateway system consists of 3 components: The HyperGateway unit is a 19 x 6U rack-mountable unit that connects to the local PBX or network via a PRI card or VoIP card. It also connects to the cellular network via up to 8 cellular cards, each card with 4 channels of cellular channels. The HyperGateway enables any combination of connectivity between the various interfaces of the system. The D-LINK DI-604 is an Ethernet Broadband Router equipped with NAT network address translation technology. It enables the HyperGateway to connect to a public IP and to operate behind firewalls equipped with H.323 Network Address Translation (NAT); this provides maximum network security. The Hypermedia Management & Console (HMC) is a dynamic HTML application for remote system configuration and monitoring over TCP/IP using a standard WEB browser. This application is used by the system administrator, to configure and monitor the HyperGateway.

Figure 5. HyperGateway Architecture

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3.3

HyperGateway Device Architecture

The HyperGateway unit is a 19 x 6U or 19" x 3U rack mounted box that contains a backplane and several slots for 3 different types of modules. It contains a single power supply module. Also available is a dual power supply module for redundancy purposes. A typical configuration includes one VoIP module and at least 2 cellular slots modules.

Figure 6. HG-4000 front panel

3.3.1

CG41/CC41 - Cellular Gateway Single-Slot Module

CG41 for GSM and CC41 for CDMA is a cellular single-slot module designed to enable inbound and outbound cellular voice calls for GSM and CDMA networks. 3.3.2 MG11- Media Matrix and Media Gateway Single-Slot Module

The MG11- Media Matrix enables flexible pre-defined allocation of PRI B-channels for inbound and outbound calls by configuring the connections from the VoIP channels to all other cards and channels in the system, including the Cellular cards and the E1 cards. 3.3.3 Optional PRI11- PRI ISDN Single-Slot Module

The PRI11 module is designed for signaling over a single Primary Rate Interface (PRI) channel on public or private Integrated Services Digital Networks (ISDN) at E1, T1 and J1 reference points.

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4 System Installation
4.1 Before You Install

4.1.1.1 Where to install the device HyperGateway is designed for installation in 19" cabinets with a height of available 6U. Please Note: The HyperGateway must be installed by adequately trained personnel. A secure place should be found within the premises to permanently mount the HyperGateway. Installation of the device near the following objects should be avoided: Computer Rooms. Computer Monitors. Electrical Cabinet. Metal Objects. Windows with fold aluminum sheet. Before permanently mounting the system, a Cellular signal check should be made. This can be done by simply checking the Signal Strength and the Bit Error Rate ratio on another mobile phone' display from the same operator and system. s The devices should be installed so that they are protected against direct sunlight and heat. This increases both the reliability of the operation of the devices as well as their service life, as the components used are less thermally stressed. The cables to the devices should be installed so that they do not cause any physical risk. Power cables should be installed separate from the signal cables. 4.1.1.2 Prepare Your Network Before installing the HyperGateway device you need to verify that you have all the required components of the system that are not supplied with your HyperGateway device: Ethernet / WAN free socket with fixed IP address. A spare PRI card in your PBX. SIM cards from your GSM operator. One SIM card is required for each GSM channel. In case of CDMA network a MIN or NAM from your local operator.

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4.2 HyperGateway Physical Installation Before turning on the HyperGateway, turn on the DI-604 Router and plug- in the 3 Ethernet cables (Please refer to the DI-604 Quick Setup Guide or to appendix B). 4.2.1.1 MG Installation MG is used for VoIP Media Gateway in addition to its basic functionality as a Media Matrix. The MG11 Slot-Module provides the interfaces to the Ethernet LAN and 6 status indicators LEDs. States LED ACT LINK Off On Active Traffic LAN Connection Established Powered Off Connected (On 95%) Maintenance Mode Error (see Troubleshooting) Active Traffic Active Traffic Blinks

1.READY (Yellow) 2.ERROR (Red) 3.RX (Green) 4.TX (Yellow)

Note: Connect the MG11-Ethernet and the PC1-LAN1 RJ-45 connectors to DI-604 Router as described in DI-604 Quick Setup Guide.

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4.2.1.2 PRI Installation This chapter applies for those using a PRI slot module. Warning: The ISDN connection is regarded as a source of voltage that should be inaccessible to user contact. Do not attempt to tamper with or open any public telephone operator (PTO)-provided equipment or connection hardware. Any hardwired connection (other than by a non removable, connect-one-time-only plug) must be made only by suitably trained engineers.

To physically connect the PRI module to a PRI connection at your PBX or network operator make sure you have the appropriate RJ-45 connector, using the following PINS layout: PIN 1 2 3 4 5 6 7 8 Color White/Orange Orange White/Green Blue White/Blue Green White/Brown Brown Assignment NC NC Tx to NT / Rx from TE Rx from NT / Tx to TE Rx from NT / Tx to TE Tx to NT / Rx from TE -48VDC (optional) -48VDC Return (optional)

Figure 7. RJ-45 connector pin out

The PRI11 Slot-Module provides the interfaces to the ISDN PRI and 4 status indicators LEDs. States LED 1.READY (Yellow) 2.ERROR (Red) 3.SYNC. (Green) 4.ACTIVE (Yellow) Off Powered Off On Connected (On 95%) Blinks Maintenance Mode Error (see Troubleshooting) Not Established

Established No Calls Active Calls

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The HyperGateway PRI connection operates in a point-to-point configuration and can be set to NT or TE mode. The Clock Synchronization can be set to Master or Slave. The default configuration is: NT-Slave, which means that the HyperGateway system assumes that it is connected to a PBX as a Network Terminal and the PBX also provides synchronization for the mutual PRI clock. Note that in most cases the PBX is also configured as a Synchronization Slave, and the only Master on the network is actually the telephone company, who provides a PRI connection to the PBX. To modify this configuration please see chapter 5.6.1 below - Connection Settings. 4.2.1.3 Cellular Network Installation 4.2.1.4 Front panel GSM SIM Cards In order to be able to use your Cellular cards you need to have valid SIM cards from a cellular operator. One SIM card should be used per each cellular channel.

Figure 8. SIM card installation

4.2.1.5 Multi-SIM Extender In order to install SIMs at the Multi-SIM Extender, pull out the desired CG4 slot module. Slide back and pull up the SIM socket. Slide-In the SIM, make sure you lock the SIMs sockets Please do not use any force.

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4.2.1.6 Installing the antennas Each cellular card requires one antenna. Position the provided antenna in a place where reception of the cellular network is at the best conditions. You can view the receive level and receive Bit Error Rate (BER) at the HMC application (GSM only). See chapter 7.1.1 CG / CC Card Receptions for more details. Fasten the antenna to the cellular card, using the provided SMA connector. Do not use too much force when you fasten the connector. In order to avoid breaking of the connectors or damages to the cellular cards, make sure to tether all cables to a secured place. 4.2.2 Cellular cards indicators
Figure 9. Cellular antenna

Check first that the Yellow LED is on. If the Red LED is turned on then please see chapter 0Troubleshooting for details. You can observe 5 different states of each cellular channel (Green LEDs): Flashing - No SIM card The channel does not contain an installed SIM card. LED is off - No reception The channel is not connected to a cellular network. Short blink - Stand by The channel is connected but there is no call in progress. Long blink Dialing out / Receiving a call User is either dialing out or receiving a call in this channel. Constantly on - In use Figure 10. GSM card A call is in progress. front panel

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4.2.3

Power panel

Figure 11. HyperGateway Power Panel

The systems Power Panel is located at the top right corner of the system. Typical configuration comes with a single power supply or optional for double power supplies, which are redundant to another. To switch the unit on press on the On / Off button at the top right corner of the Power Panel. In case one of the redundant power supply fails, then an alarm will sound. To stop the alarm press on the Alarm Reset red button at the top left corner of the panel.

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5 HMC Installations
5.1 Run the HMC installation program Run the HMC installation program by double-clicking on the file HMC-VoIP-x.xx.exe.

Figure 12. HMC installation

The Setup program will start. Click Next. If you agree with the terms and conditions then select I accept the agreement and click Next. Select the destination of the installation files. The default location is C:\Program Files\Hypermedia. Click Next. Follow the instructions on the screen to select if you want to create a shortcut to the program on your Start menu and desktop and click Next. Once you are ready to install click the Install button. The installation process will start. Once the installation process is done click Finish. The HMC installation program will create a new folder on your desktop and a Hypermedia group in your Start menu. The Hypermedia folder contains the followings Icons:

Figure 13. HMC icons

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The following is a quick description of the application associated with each icon: Icon Name Setup Parameters Hypermedia Management Console Log Console Service Console Description Used to set the system VoIP and the Server properties. This is the remote management application for the HyperGateway. Its operation is described in depth in this manual Used for remotely viewing detailed logs online. Used for performing service functions on the HyperGateway. Should only be used by adequately trained personnel Used for remotely viewing Calls Detailed online This is the remote application to mange multiple HyperGateways. Used to convert PRI cause codes sent to the PBX. Should only be used by adequately trained personnel

CDR Console Server List Optional PRI Cause Conversion

In case of using a PRI card

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5.2

Running HMC for the First Time

To run the HMC application, select Start > Hypermedia > Hypermedia Management Console or double click the Hypermedia Management Console icon. HMC will start and show the following screen:

Figure 14. HMC connection to server

5.2.1

Configure Server IP Address

In order to connect to the HyperGateway machine you need to configure its IP address. The default address is 192.168.0.2. This should work if you are behind the supplied DI-604 Router. Otherwise you need to enter the address of the HyperGateway Public IP. To enter the server IP address click "Configure" and "Server Settings". Select IP address.

Figure 15. Hypermedia Server Address

Enter the appropriate IP address and click 5.2.2 Connecting to the HyperGateway Server

To connect to the server click "Connect" and you will be prompted for a password.

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The default password is admin. If you or your system administrator has modified the default password then use the appropriate password instead. Once logged in you can view and modify settings on your system. Note: Every time you run the HMC application, the application will attempt to connect the HyperGateway server, and you will be prompted for a password. 5.2.3 Change Default HMC and HGW Passwords

It is strongly recommended to change the default password. This will enhance the security of your system. To change the password, click Configure and Server Settings. Select HMC Password for the HMC application access or HGW Password for Remote IP Management access

Figure 16. HMC and HGW password settings

Enter your old password and the new password (in two fields) and click Save Settings. Keep a record of your password in a safe place!

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5.2.4

HGS Server Properties

You can find the HGS Server properties on your desktop Note: HGS Server Properties is set for factory default. You must configure the Well known gateway IP and make sure you set the attached Router with the same Public IP Setup will start and show the following screen:

Figure 17. HGS Login

The default password is admin. If you or your system administrator has modified the default password then use the appropriate password instead. Once logged in you can view and modify the system VoIP and remote management parameters.

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5.2.5 HGS Settings Use this screen to set Date & Time, Service Properties and VoIP Parameter, Note: You must stop the HGS Server in order to change time or HGS settings.

5.2.5.1 Settings Date & Time

Please set HyperGateway to your local Date & Time.

Figure 18. Date & Time Settings

5.2.6 VoIP Gateway Settings Set HyperGateway with Well known gateway IP you received from internet provider. Make sure that you set the attached Router with the same Public IP address.

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Note: All other parameters set for default factory, no change is needed

Figure 19. VoIP Gateway Settings

Figure 20. Codes Supporting List

For setting, please double click and Save after changing the parameter. To apply your new settings click and start the HGS.

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5.2.6.1 HMC- HyperGateway Settings To configure and monitor the HyperGateway you need to run the HMC application.

To run the HMC application, double click the Hypermedia Management Console icon. HMC will start and show the following screen:

Figure 21. HMC connection

Type your password and click Submit. On the left menu Click "+" for Configure. Depending on the model you have purchased, there are four different types of entities on the HyperGateway that are configurable via the HMC application: Cellular Card PRI Card - Option VoIP Card Server Setting You can select the item to configure, monitor and manage by exploding the menu on the left, clicking on the next to the item wish to explode and selecting the item to be managed.

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5.3 5.3.1

Cellular Card Configuration Volume Settings

Just like on any cellular phone, you can adjust the volume of the audio levels. This can be done for each of the cellular modules on your HyperGateway. Select the slot you wish to set, hold your mouses left button over the desired module to adjust the volume.

Figure 22. GSM Cellular Card Volume Settings

5.3.2

Media Connection

The Media connection settings enables you to assign each E1 to a specific channel on your cellular slots. This means that every time there is an incoming call from a specific cellular channel, it will be routed to the configured channel on the E1 or vice versa. Routing can be assigned between any cellular channel and any other channel in the system, including other cellular channels.

Figure 23. Cellular Cards media matrix

To set the channels, select the cellular card and click the channel to be set.

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The channel selected will be highlighted in orange and various options will be available on the top of the frame.

Figure 24. Cellular Card matrix configuration

You can now choose to Edit or to Unlink the channel. 5.3.2.1 Edit Channel Select the channel you wish to edit and click Edit to edit a channel routing. Editing a channel enables you to configure which card and channel is routed to the currently configured cellular channel.

Figure 25. Cellular media matrix edit parameters

Select the card that corresponds to the desired routing. There are currently 2 types of cards available: CG / CC Cellular Gateway these are the cellular cards. You can have as many as 8 CG cards in your gateway. E1 this is the E1/PRI card, usually interfaced with your PBX telephone system or telephone company. For example, selecting E1.0(13) and Channel 1 means that every call coming from channel 1 of the E1 card (which is in slot 13) will be routed to the currently managed channel in the currently managed slot. To apply your settings select Save and then

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5.3.3

Dial Filter

The Cellular card Dial Filters settings enables you to assign digits manipulations on numbers that are sent or received by the HyperGateway. For further information please refer to section 8.1

Figure 26. Cellular Dial Filter

5.3.4

Cellular Card PIN Codes

The Cellular card PIN codes settings, enables you to configure the PIN code that the gateway would use, if a SIM card with active PIN is inserted (this item has no meaning if a SIM card without an active PIN is used).Consult your cellular provider for more information regarding your PIN code.

Figure 27. Cellular Card PIN codes

The configuration enables you to enter a PIN code for each of the cellular modules on every cellular slot. To apply your new settings click 5.3.5 Cellular Card MSN Values

Multiple subscriber number (MSN) values enable you to configure an extension on your PBX to which incoming calls will be directed. You can assign different extension for each channel, or assign all channels to be routed to the same extension.

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Figure 28. Cellular MSN values

In the example above all incoming calls on cellular slot 1 will be directed to extension 202, which is the welcome extension of the PBX. To apply your new settings click 5.3.6 Cellular Card Reset

Cellular Card Reset enables you to reset either the Cellular card or specific Cellular Channel.

Figure 29. Cellular Card Reset

5.3.7

Cellular Card Module Information

Cellular Card Module Info enables to view the Cellular Modules

Figure 30. Cellular Card Module Info

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5.3.8

Cellular Card Operator and SIM Locks (GSM only)

Operator and SIM locks are programmed into a cellular slot module (all 4 channels), and allow only specific GSM operators and/or specific operator SIM cards to be used in the module.

Figure 31. Cellular Operator and SIM locks

Consult your cellular operator regarding the codes to be used. To apply your new settings click 5.3.9 Multi-SIM Configuration (GSM only) Cellular Card Multi-SIM Configuration enables manual rotation between the specific GSM module' SIM cards. s The rotation can be also applied per the entire GSM slot module or for the entire system.

Figure 32. Multi-SIM Configuration

To apply your new settings click

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5.3.10 Counters (GSM only) The cellular time counters count the actual usage time of each module or SIM card for outgoing calls.

Figure 33. Cellular Time Count

To get updated counting information press To reset the counter press 5.3.11 Automatic SIM Switching (GSM only) The Automatic SIM Switching enables load-balancing between specific GSM module' SIM cards based on preconfigured switched time cycle. s

Figure 34. Automatic SIM Switching Figure 35.

To Enable Auto Switching, select the module and then select the desired SIMs. If CLI blocking is not enforced then the caller ID feature is dependent on the calling party. Minute until SIM is switched The cycle time switching between the valid SIMs. Minutes until SIM is blocked The total limited time of each valid SIMs. Important: Counters reset must be done before enabling the automatic switching To apply your new settings click

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5.3.12 Cellular Card Call Counters Steps Cellular Card Call Counters Steps enables you to set the exact period of time per counting step. It is Importent to set while using the SIM Auto Switch with Pre-Paid SIMs.

Figure 36. Cellular Card Call Counters Steps

5.3.13 Cellular Card CLI Blocking Cellular Card Caller ID blocking enables you to block or unblock caller ID for outgoing calls on the cellular channels.

Figure 37. Cellular Card CLI Blocking

You can force CLI blocking, so that even if the calling party enables caller ID, it will be blocked by the gateway. To force CLI blocking, select the slot and then select Block enforced at the desired Module. If CLI blocking is not enforced then the caller ID feature is dependent on the calling party. To apply your new settings click 5.3.14 Cellular Card Serial Numbers Cellular Card Serial numbers enables to view the GSM Modules IMEI (International Mobile Equipment Identity) and the SIMs IMSI (International Mobile Subscriber Identity)

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Figure 38. Cellular Card Serial Numbers

5.3.15 Cellular Card Call Limits Cellular Card Call Limits enables to limit an outgoing cellular call to be answered and to set the maximum length of an outgoing call.

Figure 39. Cellular Card Call Limits

5.3.16 Cellular Card Cell Selection This section applies for those using Wavecom GSM modules Cellular Card Cell Selection enables to camp manually on one of the viewed cellular sites by the GSM module.

Figure 40. Cellular Card Cell Selection

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5.4 5.4.1

VoIP Card Configuration VoIP Media Connection

VoIP media Matrix enables you to configure the connections from the VoIP card to all other cards and channels in the system, including the Cellular cards (CG) and the PRI cards.

Figure 41. VoIP Media Matrix

Select "VoIP media matrix" by clicking "VoIP Cards" and then on "Media connection". Then select slot you wish to configure. To configure a specific channel, click the channel number and then on Edit.

Figure 42. VoIP Allocation

To allocate a channel click the Target link next to the desired channel and then select the card you want to allocate this channel to. If all channels of that card are already allocated to other channels then a message Fully allocated will be on the right, next to the selected card. Select the channel on the card to be allocated and click Save.

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If you want to cancel allocation of a channel then select the channel and click Unlink, as shown in the following figure.

Figure 43. Unlink allocation

To apply your new settings click

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5.4.2 VoIP Setting VoIP Settings enables configuration of the VoIP parameters. Before setting the parameters please make sure the options selected are indeed supported by the other endpoint.

Figure 44. VoIP Parameters

To apply your new settings click

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5.5

PRI Card Configuration

5.6 PRI Cards Settings This chapter applies to whom is using PRI slot module. 5.6.1 Connection Settings

Use this menu to configure the PRI parameters. The PRI card typically connects between the HyperGateway and a PBX. It can also be assigned to connect directly to the operators network.

Figure 45. E1 General Settings

If the PLL Clock Sync at the PRI connection at the PBX is configured as Master then the configuration on the HyperGateway should be set to Slave and vice-versa. The Remote Device configuration enables you to choose between a connection to a PBX and a connection to an operators network. If your HyperGateway is connected to a PBX then select PBX. Line Coding and Framing Type settings should be compatible with the remote device. Long Haul setting should be compatible with the remote device. Dial Mode setting should be compatible with the remote device. Country Code and ISDN Version settings should be compatible with the remote device To apply your new settings click Note To make those above mentioned setting effective the HyperGateway should run initialization procedure for approx. of 15 sec. To start click at the side menu: Save Configuration > Save all Setting.

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5.6.2

E1 Media Matrix

E1 media matrix enables you to configure the connections from the E1 card to all other cards and channels in the system, including the Cellular cards (CG) and the VoIP cards (MG). The matrix can be configured in any combination as shown in the following figure.

Figure 46. E1 Media Matrix

Select "E1 media matrix" by clicking "PRI Cards" and then on "Media connection". Then select the E1 card at the slot you wish to configure. To configure a specific channel, click the channel number and then on Edit.

Figure 47. PRI Allocation

To allocate a channel click the Target link next to the desired channel and then select the card you want to allocate this channel to. If all channels of that card are already allocated to other channels then a message Fully allocated will be on the right, next to the selected card. Select the channel on the card to be allocated and click Save.

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If you want to cancel allocation of a channel then select the channel and click Unlink, as shown in the following figure.

Figure 48. PRI Unlink allocation

To apply your new settings click

6 Save Configuration Management

The Save Configuration Management enables downloading and uploading of the system setting using a configuration file.

Figure 49. Save / Load Configuration

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7 System Monitoring
The HyperGateway system enables monitoring the traffic and the parameters of the Cellular, PRI and VoIP media resources. 7.1 7.1.1 Cellular Card (CG / CC) Monitoring CG / CC Card Receptions

To view the receive level and receive Bit Error Rate (BER) you should click Monitor > Cellular Cards > Reception. Then select which cellular card you want to monitor, by clicking on the Slot number. The following screen will appear:

Figure 50. Cellular Card Reception

Operator shows the network you are connected to and the Cell ID. RX Level shows the received power level in dBm. This number can be between 51 dBm and 113 dBm. When the signal level is 51 dBm or above, it means that there is too much signal and you are probably too close to a base station. A signal level of 113 dBm and below, or the message Not known or not detectable on the right side of the screen, means that there is no reception of signal and you should find a better location for your antenna or check your connections to the antenna. Bit Error Rate (BER) is a calculated figure for the quality of the signal received from the base. This is an indication of the number of errors detected in the signal received by the cellular channel, graded into quality ratings according to the percentage of errors in the data. Typical values for BER are between 0.2% and 12.8%. A BER value of 12.8% or more will result in undesirable disconnections of calls as well as noisy calls. In such case you should find a better location for your antenna or check your connections to the antenna.

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7.1.2

CG / CC Card Status

To view the cellular card status you should click Monitor > Cellular Cards > Status. Then select which cellular card you want to monitor, by clicking on the Slot number. The following screen will appear:

Figure 51. Cellular Cards Status

When a specific channel is busy, an On going message will be shown. When there is no call activity on a channel, Idle message will be shown. If the system cannot find the selected card then the following message will appear next to the module: Module doesnt exist or is faulty. 7.1.3 CG / CC All Cells Monitor

To view all Cellular reception information you should click Monitor > Cellular Cards All cells. The following screen will appear:

Figure 52. All Cellular Cards Reception

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7.2

PRI Card Monitoring

To monitor the PRI cards click Monitor > PRI Cards > PRI Status and select the PRI card to monitor. The following screen will be shown:

Figure 53. E1 Card Status

When a specific channel is busy, an On going message will be shown. When there is no call activity on a channel, Idle message will be shown. The total connected lines are shown on the bottom right corner. 7.3 VoIP Card Monitoring

To monitor the VoIP Card click Monitor > VoIP Cards > VoIP Status and select the VoIP card to monitor. The following screen will be shown:

Figure 54. VoIP Card Status

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When a specific channel is busy, a Connected message will be shown. When there is no call activity on a channel, Idle message will be shown. An on-line information of the HyperGateway' ACD and ASR performances is been s shown both per channel and for all system. By clicking on one of the channels you can control the channel activity.

Figure 55. VoIP Cannel Control

7.3.1

VoIP CDR Files

Use this screen to manage and download the daily VoIP CDR files.

Figure 56. VoIP CDR Files

Double-click the desired file to open or to save the file. For more information about the CDR structure, please refer to appendix A.

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8 System Management
8.1 Call Filters Call Filters are used to enable performing advanced digits manipulations on numbers that are sent or received by the HyperGateway. 8.1.1 Call Filters Operation

Whenever a user dials a number it is routed via the HyperGateway system, which it compares to the pre-configured set of rules. If the dialed number matches a rule then the rule is applied and a new number is dialed. For example, if an area code was changed from 066 to 054, with the addition of the number 6 in front of the old number (for example 066-952738 becomes 0546952738) then a filter can be set at the HyperGateway that will change all numbers that start with 066 to 0546. The following filter will be used in this case: 066(\d\d\d\d\d\d$) 0546$1 8.1.2 Call Filters Settings

To set a Call Filter open Manage > Number Filters.

Figure 57. Number Filters

This screen enables defining a new filter or editing an existing one. You can also delete an existing filter. To add a new Filter just type the name and click Submit. The new filter will be added to the list. Now click Edit to add filters to the new plan. The following screen will appear:

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Figure 58. Rules filters

Filters can be set as incoming or outgoing. Incoming filters cause the system to look at incoming calls and apply the filtering rules for example route all calls that are dialed to a number that ends with 200 to extension 23. Outgoing filters will cause the system to look at outgoing calls and apply the `filters ` to them. For example a filter that removes the country code from a dialed number and will suffix ' will look like this: 0' ^44(d\d\d\d\d\d\d+) 0$1 Using this filter will cause the system to ignore the prefix of a number that starts with a 44 followed by seven or more digits and dial only the digits following the ' prefix. 44' A filter that adds the suffix 9 to all outgoing calls which have five or more digits (for getting an outside line) will look like this: (\d\d\d\d\d+) 9$1

Figure 59. "newplan" filter

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Figure 60. Adding rules

The filter can contain several rules which manipulate the number one after the other. By using the up /down arrows you can to re-order the rules. To update your filter click Manage > Number Filter > 8.2 SIM / Channels Scheduler

The Scheduler is designed to enable flexibility in using SIMs with special tariff programs provided by the Cellular operator. For the scheduler support, please contact support@hyperms.com 8.3 VoIP Calls Routing

VoIP Calls Routing enables to define Routing Groups with association of an endpoint IP address and a DDI (Direct Dialing Inward) number pattern. Predefined restrictions for IP address and DDI pattern enables a flexible assignment for each routing group.

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8.4

IP Filters

To set an IP Filter open Manage > VoIP > IP Filter.

Figure 61. IP Filter List

This screen allows defining a new filter or editing an existing one. You can also delete an existing filter. To add a new Filter just type the name and endpoint IP address, click Add IP to List=>, and the new filter will be created. To add more endpoint IP address, type the new IP address and click Add IP to List=>.

Figure 62. New IP Filter

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8.5

DDI Filters

To set DDI Filter open Manage > VoIP > DDI Filter.

Figure 63. New DDI Filter

From here you can define a new filter or edit an existing one. You can also delete an existing filter. To add a new Filter just types the name and DDI pattern, click Add DDI to List=>, the new filter will be created. To add more DDI pattern, type the new pattern and click Add DDI to List=>.

8.6

Call Routing

To set Call Routing open Manage > VoIP > Call Routing.

Figure 64. VoIP Channel Restrictions

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This screen enables to define Routing Groups with association of an endpoint IP address and a DDI (Direct Dialing Inward) pattern. The factory default set for "Allow All" restrictions for both IP address and DDI pattern.

Figure 65. Assigning Group and Restrictions

In order to assign Routing Group and Restrictions, mark the desired Channels, - for example "16-19" and associate them to the relevant restrictions group, than click "Add Entry" to apply.

Figure 66. New Group and Restrictions

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8.7

Phone2net dial plain.

Not applicable
8.8 Block DDI Number.

Block DDI Number enable to upload a CSV file contain a list of DDI numbers which will by block from dialing out of the HyperGateway
To Blok DDI Number Manage > VoIP > DDI Blocking

Figure 67. DDI Blocking List

For farther assistant please contact support@hyperms.com

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9 Troubleshooting
9.1 Power Problem No power to the unit One power unit is not functioning Only one power unit is present Solution Connect power cables Replace faulty power unit. Add a power unit See page 17 17 Display System does not start up Alarm sounds every time the system boots up

9.2

MG11 Problem No LAN Connection Solution Check connections to the Router. Reinsert the card and restart the system. If problem continues replace the card. See page 13

Display LINK LED(Green) does not light Error LED (Red) is blinking (50% duty cycle, not twinkling) Ready LED (Yellow) does not light

Card is faulty

Card is either not inserted correctly, or faulty

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9.3

PRI11 Problem Red LED on means an error. No synchronization of PRI card Solution Check connections to the PRI card at the PBX or line. Verify that the PRI cable is connected. Verify that all pins in the PRI connector are connected with accordance to the PRI specification. Reinsert the card and restart the system. If problem continues replace the card. Verify PRI settings for synchronization. Typically the PRI Sync. settings at the HyperGateway should be Slave. See page 14

Display Error LED (Red) is lighting. Sync. LED (Green) does not light

Ready LED (Yellow) does not light Error LED (Red) is blinking Noise on the line while call in progress

Card is either not inserted correctly, or faulty Card is faulty

Synchronization of PRI card is not set correctly.

14

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9.4

Cellular cards Problem Antenna is not located properly No SIM card Solution Position the antenna in a place with better reception. Put a working SIM card in the appropriate channel Reinsert the card and restart the system. If problem continues replace the card. See page 16

Display No sync. with network (Green LED is off) No sync. with network (Green LED blinks) Error LED (Red) is blinking Ready LED (Yellow) does not light

16

Card is either not inserted correctly, or faulty

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Appendix A - CDR
The following contains the explanation of the CDR (Call Detail Recording) for calls made using VoIP applications. Sample record:

12,101,71010546858577,2004-08-08 T 10:24:18 +0200,200408-08 T 10:24:45 +0200,27.062,82.80.164.109,82.81.26.233,4000,0,2d,0,0,216 3,2156,0,256

Column Number 1 2 3 4 Field Name CallID Received Dialed Alerting Description A unique identifier for the call The time when the incoming call was received The time when the remote party was dialed to (may be empty if no resources were available to place the call) The time when an alerting signal was received from the remote party (may be empty if no resources were available to complete the call or if an error or hang-up event was received prior to this stage. The number that the call is being made from The number that call is being is being made to Time when call started in ISO 8601 format (two way RTP audio channels open) (e.g. 2004-08-08 T 10:24:18 +0200). May be empty if call did not connect. Time when call ended in ISO 8601 format (two way RTP audio channels closed) Duration of call in seconds IP address of remote H.323 endpoint / gateway IP address of remote RTP endpoint IP Port of remote RTP endpoint Channel used on VoIP card Slot number of card connected to VoIP channel Direction of call. Possible values are: 0 Call from network to line 1 Call from line to network Initiator of hangup. Possible values are: 0 Network 1 Line Number of RTP packets sent during the session Number of RTP packets received during the session Number of RTP packets lost during the session Q.931 reason for call hangup

5 6 7

E164Src E164Dest StartTime

8 9 10 11 12 13 14 15

EndTime Duration RemoteSignalIP RemoteMediaAddr RemoteMediaPort LocalChannel RemoteCardSlot CallDirection

16 17 18 19 20

HangupInitiator TxRTP RxRTP LostRTP HangupReason

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Appendix B - Dlink Setup

DI-604 Ethernet Broadband Router Quick Setup Guide

General
The DI-604 is an Ethernet Broadband Router equipped with NAT network address translation technology. It enables the HyperGateway connecting to a public IP and to operate behind firewalls equipped with H.323 Network Address Translation (NAT); this provides maximum network security. The only change required after the DI-604 router is shipped is to assign a new valid Public IP address.

Package Contents
1. 2. 3. 4. Power Adapter 3 Ethernet Cable Original Quick Installation Guide Original Manual on CD

Hardware Description
Front Panel

Power WAN LAN -Link/Act. Power indicator WAN status indicator will light Link status indicators light Green. The will light Green. Green when there is good LED flickers when the corresponding physical WAN connection. port is sending or receiving data. Rear Panel

LAN PORTS 1-4 WAN PORT Power Reset The LED glows steadily This is where Connect to Caution - Reset Used to when a port is connected you will connect the included restore the DI-604 back to to a HyperGateway. to WAN. power. original factory default settings.

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Assign Static IP address (Public IP address)

To set DI-604, you have to properly configure the network settings of your computer. The default IP address of the DI-604 is 192.168.0.1, and the default subnet mask is 255.255.255.0. These addresses can be changed as needed, but the default values are used in this manual. If the TCP/IP environment of your computer has not yet been configured, you can refer to configuring your PCs to connect to one of the free LAN ports of DI-604. Configure your computers to obtain TCP/IP settings automatically from the DHCP server feature of the DI-604.

Start-up and Login

Activate your web browser and type in the IP address of the DI-604 into the Address field and press Enter. The default IP address of the DI-604 is 192.168.0.1

After the connection is established, the logon screen will pop up. To log in as an administrator, enter the username of admin and the password " hypergateway ". Click the OK button.

The Setup Wizard screen will appear. Click WAN

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You will see the following page. Enter in the WAN (Public) IP address information provided to you by your ISP. You will need to enter in WAN IP Address, WAN Subnet Mask, WAN Gateway, and Primary DNS (as optional). Click Apply

The setup of the DI-604 is now complete. You should be able to transfer VoIP traffic.

Cables Connections

Connect the 3 Ethernet cables and keep following the main HyperGateway' installation s manual.

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