Chapter 2: The correct answer for each question is indicated by a

Practice Quiz 0078112710 1 5 no

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The historical perspective of management includes three viewpoints: classical, behavioral and: quality. A) systems. B) contingency. C) quantitative. D) management science. E) Page: 39 Explanation: The historical perspective includes three viewpointsclassical, behavioral, and quantitative.
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2 Which management pioneer touted the positive aspects of bureaucracy? Frederick Taylor A) Lillian Gilbreth B) Max Weber C) Elton Mayo D) Mary Parker Follett E) Page: 43 Explanation: In our time, the word bureaucracy has come to have negative associations: impersonality, inflexibility, red tape, a molasses-like response to problems. But to German sociologist Max Weber, a bureaucracy was a rational, efficient, ideal organization based on principles of logic.
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3 Hugo Munsterberg suggested that psychologists could contribute to industry by: determining psychological tactics to enhance job satisfaction. A) identifying psychological conditions under which employees do their best work. B)

ascertaining psychological strategies to persuade customers to buy products. C) helping managers understand the benefits of empowerment. D) detecting worker characteristics that lead to workplace violence. E) Page: 44 Explanation: Munsterberg suggested that psychologists could contribute to industry in three ways. They could: 1. Study jobs and determine which people are best suited to specific jobs. 2. Identify the psychological conditions under which employees do their best work. 3. Devise management strategies to influence employees to follow management's interests.
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4 Underlying both Maslow's and McGregor's theories is the somewhat controversial notion that ______ leads to greater worker performance. A)job satisfaction

B)conflict management C)a mechanistic workplace

D)soldiering E)understanding of rules and procedures

Page: 46 Explanation: Underlying both Maslow's and McGregor's theories is the notion that more job satisfaction leads to greater worker performancean idea that is somewhat controversial.
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The two branches of quantitative management are management science and: quality management. A) contingency management. B) operations management. C) systems management. D) production management. E) Page: 48 Explanation: Two branches of quantitative management are management science and operations management.
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______ processes are the organization's capabilities in management and technology that are applied in converting inputs into outputs. Production A) Transformation B) Administrative C) Feedback D) Change E) Explanation: Transformation processes are the organization's capabilities in management and technology that are applied to converting inputs into outputs.
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A(n) ______ system continually interacts with its environment. feedback A) relational B) cooperative C) complex D) open E) Page: 52 Explanation: An open system continually interacts with its environment.
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Which management viewpoint seems to be the most practical because it addresses problems on a case-by-case basis and varies the solution accordingly? contingency viewpoint A) behavioral viewpoint B) systems viewpoint C) quality-management viewpoint D) quantitative viewpoint E) Page: 54

Explanation: The contingency viewpoint would seem to be the most practical of the viewpoints because it addresses problems on a case-by-case basis and varies the solution accordingly.
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Joseph Juran defined quality as ______, meaning a product or service should satisfy a customer's real needs. real serviceability A) functional worth B) user-friendly C) fitness for use D) useable value E) Page: 57 Explanation: A pioneer with Deming in Japan's quality revolution was Joseph M. Juran, who defined quality as "fitness for use." By this he meant that a product or service should satisfy a customer's real needs.
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Building a commitment to learning and working to generate ideas with impact help you to: attract an educated workforce. A) eliminate the need for knowledge workers. B) slow the pace of workplace change. C) eliminate social distractions on the job. D) create a learning organization. E) Page: 60 Explanation: To create a learning organization, managers must perform three key functions or roles: (1) build a commitment to learning, (2) work to generate ideas with impact, and (3) work to generalize ideas Evidence-based management is based on three truths including "True is Better than New." True A) False B) Feedback: The correct answer is "a". See the chapter discussion on "Evidence-Based Management:

An Attitude of Wisdom" on page 39. 2

Frederick W. Taylor was a chief proponent of administrative management. True A) False B) Feedback: The correct answer is "b". See the chapter discussion on "Scientific Management: Pioneered by Taylor & the Gilbreths" on page 42.
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Which viewpoint emphasizes finding ways to manage work more efficiently? behavioral A) quantitative B) classical C) qualitative D) Feedback: The correct answer is "c". See the chapter discussion on "Classical Viewpoint: Scientific & Administrative Management" on page 42.
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4 The behaviorist Mary Parker Follett referred to integration as a process in which managers use their directive might to solve conflicts. A) employees use their own intuition to solve conflicts. B) managers and employees work together to solve conflicts. C) conflicts are ignored. D) Feedback: The correct answer is "c". See the chapter discussion on "The Early Behaviorists: Pioneered by Munsterberg, Follett, & Mayo" on page 47.
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According to Douglas McGregor, __________ represents a pessimistic, negative view of workers, who are considered irresponsible, resistant to change, and lacking ambition. Theory Y A) Theory X B) Type A workers

C) Type B workers D) Feedback: The correct answer is "b". See the chapter discussion on "The Human Relations Movement: Pioneered by Maslow and McGregor" on page 48.
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Two branches of __________ management are management science and operations management. quantitative A) qualitative B) quality C) organizational D) Feedback: The correct answer is "a". See the chapter discussion on "Quantitative Viewpoints: Management Science & Operations Research" on page 50.
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__________ management focuses on managing the production and delivery of an organization's products or services more efficiently. Quality A) Quantitative B) Technical C) Operations D) Feedback: The correct answer is "d". See the chapter discussion on "Operations Management: Helping Organizations Deliver Products or Services More Effectively" on page 51.
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The contemporary perspective of management includes classical and behavioral viewpoints. True A) False B) Feedback: The correct answer is "b". See the chapter discussion on "Systems Viewpoint" on page 52.
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A closed system continually interacts with its environment. True A)

False B) Feedback: The correct answer is "b". See the chapter discussion on "Open and Closed Systems" on page 54.
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To build a learning organization, managers must build a commitment to learning, work to generate ideas with impact, and work to generalize ideas with impact. True A) False B) Feedback: The correct answer is "a". See the chapter discussion on "How to Build a Learning Organization: Three Roles Managers Play" on page 62.