Monitoring Response Times of Transactions or Clients

SAP Web Application Server 620

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Copyright
Copyright 2002 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, WINDOWS, NT, EXCEL, Word, PowerPoint and SQL Server are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP, Intelligent Miner, WebSphere, Netfinity, Tivoli, Informix and Informix Dynamic ServerTM are trademarks of IBM Corporation in USA and/or other countries. ORACLE is a registered trademark of ORACLE Corporation. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, the Citrix logo, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, MultiWin and other Citrix product names referenced herein are trademarks of Citrix Systems, Inc. HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. JAVAis a registered trademark of Sun Microsystems, Inc. JAVASCRIPT is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, SAP Logo, R/2, RIVA, R/3, SAP ArchiveLink, SAP Business Workflow, WebFlow, SAP EarlyWatch, BAPI, SAPPHIRE, Management Cockpit, mySAP, mySAP.com, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. MarketSet and Enterprise Buyer are jointly owned trademarks of SAP Markets and Commerce One. All other product and service names mentioned are the trademarks of their respective owners.

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Symbols
Symbol Meaning Caution Example Note Recommendation Syntax

Typographic Conventions
Format Example text Description Words or characters that appear on the screen. These include field names, screen titles, pushbuttons as well as menu names, paths, and options. Cross-references to other documentation. Emphasized words or phrases in body text, titles of graphics, and tables. Names of elements in the system. These include report names, program names, transaction codes, table names, and individual key words of a programming language, when surrounded by body text, for example, SELECT and INCLUDE. Screen output. This includes file and directory names and their paths, messages, source code, names of variables and parameters as well as names of installation, upgrade, and database tools. Exact user entry. These are words or characters that you enter in the system exactly as they appear in the documentation. Variable user entry. Pointed brackets indicate that you replace these words and characters with appropriate entries before you enter them in the system. Keys on the keyboard, for example, function keys such as F2 or the ENTER key

Example text EXAMPLE TEXT

Example text

Example text <Example text>

EXAMPLE TEXT

Additional Information
For more detailed information about the Alert Monitor, see the online documentation. Call the SAP Library and choose mySAP Technology Components SAP Web Application Server Computing Center Management System (BC-CCM) Monitoring in the CCMS The Alert Monitor.

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Monitor Response Times of Selected Transactions or Clients

Use
You can use the Alert Monitor to monitor the response times in a specific client, a specific transaction, or in a transaction in a client. Use this function to monitor a service level agreement, with which service providers offer a contractual obligation to provide their customers with SAP functions within a certain response time. The service level agreement could, for example, be based on the response times in a client or on the response times of critical transactions.

As of SAP Basis 4.6C, the Alert Monitor contains the Transaction-Specific Dialog Monitor in the SAP CCMS Monitors for Optional Components monitor set, with which you can monitor the response times in specific clients or transactions. You can either use this monitor, or, as we recommend, use the following procedure to create your own monitor.

Prerequisites
You have at least SAP Basis 4.6B.

Procedure
Which client and/or which transaction is to be monitored? 1. Call transaction SE16. The system displays the screen Data Browser: Initial Screen. Enter the table name ALTRAMONI and choose Table Contents (Enter) ( ). 2. The system displays the screen Data Browser: Table ALTRAMONI: Selection Screen. Choose Execute ( ) . 3. Choose Create ( ) and enter the transaction and/or client to be monitored.

To monitor all transactions in a particular client, enter * as the transaction name (field TCODE) and specify the client (field MON_CLIENT). To monitor a particular transaction in all clients, enter the transaction code and * for the client name. 4. Enter a meaningful name of your choice for the monitoring object (field MO_NAME). The name is displayed in the monitoring tree that you define later in transaction RZ20. 5. Specify an MTE class (field MTECLASS).

We recommend that you use the same name for the MTE class and the monitoring object. This simplifies selection by client or transaction in the monitor definition. Use the same MTE class name for clients or transactions that you want to display in the same monitor. 6. Always specify <CURRENT> as the SERVER-ID. Save your entries. You can now use the Transaction-Specific Dialog Monitor to monitor the dialog response times of the specified clients and transactions. If you want to use your own monitor to display the data, follow the procedure below:

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Creating a new monitor with the response times of the monitored transactions/clients 1. Call transaction RZ20 and choose Extras Activate Maintenance Functions. 2. Create a new monitor definition. To do this, select the monitor set in which you want to create the monitor. Ensure that it is a set that you can modify ( ), and choose Monitor(set) Create ( ). 3. Choose Create Node ( and choose Continue. ). In the Create Node window, select the Rule Node radio button,

4. The system displays the Edit Rule Node dialog screen. Choose the CCMS_GET_MTE_BY_CLASS rule and choose Continue. 5. Enter the SAP system to be monitored in the R3System field. 6. Enter one or both of the following MTE classes in the MTEClass field: Input ContextR3DialogFocus Meaning A monitor created with this class corresponds to the Transaction-Specific Dialog Monitor; it contains: Reference nodes to the entries made in table ALTRAMONI Monitoring objects and performance attributes that display information for all clients and transactions selected for monitoring

Name of an MTE class that you entered in the MTECLASS field in the ALTRAMONI table

A monitor created with this class contains only the clients and transactions that you assigned to the corresponding MTE class in the table ALTRAMONI. ).

7. Choose Continue and then choose Generate Monitor (

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Transaction-Specific Dialog Monitor

Use
You can use this monitor to monitor the response times for individual transactions or clients.
C u r r e n t S t a t u s ( 20.08.2001 , 17:08:45 )
Nod e Display Off Transaction-Specific Dialog Monitor CEN\Dialog_Host1_CEN_01 CEN\Dialog_Host2_CEN_01 CEN\Dialog_Host3_CEN_01 Client 000 Transaction RZ20 RZ21 ST03N ClientTransaction 003_VA01 CLIENT_000 MONITORING CUSTOMIZING SYSTEMLASTMONITOR SALES_ORDER_003 ResponseTime QueueTime Load+GenTime DBRequestTime xxx FrontendResonseTime >SALES ORDERS 003 >MONITORING >CUSTOMIZING >WORKLOADMONITOR >CLIENT_000

Name of the monitor Application servers with client-specific or transaction-specific monitoring Which clients are being monitored (with all transactions)?

Which transactions are being monitored (in all clients)? Which transactions are being monitored in specific clients?

Monitoing objects with the performance attributes of the monitored transactions/clients

718 msec 4 msec 35 msec 39 msec 997 msec

, green , green , green , green , green

Selected performance attributes of the dialog system

Features
The monitor contains the following performance attributes: Attribute ResponseTime Description Average response time of the dialog service including the database processing time, but not including the network transfer time or the frontend processing time Average wait time in the dispatcher wait queue (with a normal workload, there should always be free dialog work processes available; the wait time is then only a few milliseconds) Average load and generation time for source code, graphical user interfaces and screen information from the database Average time for processing logical database requests (calls to the SAP database interface) Average time that the user waits at the frontend for his or her request to be processed (that is, the ResponseTime with network transfer time and the frontend processing time)

QueueTime

Load+GenTime DBRequestTime FrontendResponseTime

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For more information about the attributes of the dialog system with recommendations about what action you should take if performance needs to be improved, see the documentation for the monitors Dialog Overview and Entire System.

Activities
To start the monitor, follow the procedure below: 1. Start the Alert Monitor using transaction RZ20, or call CCMS Control/Monitoring Alert Monitor. 2. On the CCMS Monitor Sets, expand the SAP CCMS Monitors for Optional Components monitor set. 3. Start the Transaction-Specific Dialog Monitor from the list of monitors by double clicking it.

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