Client’s Needs Analysis Report

1. Introduction
Our company specializes in Advertising:

Spans all media from:

• mainstream advertising in:
• television
• radio
• online & print
• Interactive promotional development.

Designs to your business:

• logo
• stationary
• sales brochures
• websites
• advertising campaign

Our Clients range from:

• Business clients
o E learning
o Advertising
o Web services

• Local direct clients

o Restaurant
o Plumber
o Marketing

2. Purpose
a. The survey carried out to ascertain information:
• Manage and implement any changes that may be required in the
way our company carries out its project development and
maintenance.

b. The survey was carried out to obtain information from our clients
regarding:
• The quality
• Efficiency
• Performance
 • maintenance

3. Data Collection
a. The software was used was from a online site:
• The survey was carried out by using a base template from
zoomerang.com and changing the questions to suit our needs for
this survey.

b. The clients targeted for this survey where our:

• Business clients
• Local direct clients

c. How was the survey delivered?

• The survey was delivered by email via the website
zoomerang.com

4. Analysis
a. Provide an overview of the survey response?
• All clients who received the survey responded and submitted the
answers.

b. Charts and graphs to illustrate quantative data.

• Question 1:
• How satisfied are you with the direction we are going with the
development of your project?

Satisfaction in direction of project

Good
33%
Good

Excellent Excellent
67%
 • Question 2:
• Please rate your level of satisfaction of your completed
project?

Satisfaction with completed project

120% 100% 100% 100% 100% 100%

100%
80% 67% 67%
Satisfaction with
60%
40% completed project
20%
0%
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• Question 3:
• How interested are you in any of our other products and
services we have to offer?

Further projects

33%
Interested
Extremely interested
67%
5. Conclusion
a. Our clients’ are very satisfied with the way we have been handling the
development of their project.

• 100% impressed with

1. Quality
2. Innovative designs
3. functionality
4. visual appeal
5. product selection

• 67% unimpressed with

1. Value
2. Pricing

• 33% impressed with

1. Value
2. Pricing

b. Further projects with us in the future:

• 33% of our clients are Interested

• 67% are extremely interested

6. Recommendations
a. Our company should send further information regarding all of the
types of projects that we deal with as clients are very happy with the
work we do.

b. The quality of our work surpasses the value and pricing that we
charge.
7. Appendix
a. The results of our companies’ survey used for this needs analysis
report