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Contributors
Editors
Bruce Newman
BBAC President
Table of Contents
DEMOGRAPHICS OPERATIONS STRATEGIC PLANNING 17 4 10
Lisa MG Mulligan
Brookhaven Director of Economic Development & CEO of the Industrial Development Agency
The 2012 Brookhaven Business Advisory Council Annual Survey of Brookhaven Businesses is brought to you by:
Demographics
Type of Organization
We obtained responses from a large cross section of businesses throughout Brookhaven. The largest number of responses (54%) came from service providers, which included accountants, attorneys, advisors, etc. This was followed by other (28%) and retail (7%). Other principally represented nonprofit organizations and healthcare providers.
Revenue from Brookhaven businesses was fairly consistent with 2010 levels. This years results show that 41% of all respondents generated under $100,000 in gross revenue as compared to 38% for last year. The next largest segment was organizations generating between $100,001 and $499,999 (23%) in revenue, which is in line with last years results.
Of the respondents projecting an increase in revenue, 39% expect an increase of up to 5%, with another 26% projecting increases between 6% and 10%. Interestingly, the number of businesses anticipating a 16-25% increase in revenue for 2011 nearly doubled to 17% over the previous year.
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The majority of respondents that anticipate a decline in revenue for 2011 expect decreases of between 6% and 10% (32% of respondents), which was an improvement over last years results, where the majority anticipated decreases between 11% and 15%. This is followed by 23% of respondents anticipating a decrease of over 25%, which is significantly higher than last years results, where only 7% anticipated such a decrease.
Of the respondents seeing an increase in customers served, most (43%) saw an increase by 1% to 5%, with 26% of respondents seeing an increase between 6% and 10%. On a combined basis, these two categories (69% of respondents) expected an increase in customers of up to 10% vs. the previous year when 61% of respondents expected a similar increase.
Of the respondents reporting a decrease in customers served, 23% saw a decrease by over 25%. The majority of respondents (40%) saw a decrease between 1% and 10% of customers, which is an improvement over the previous year when 46% of respondents anticipated a similar decline in their customer base.
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With many Brookhaven businesses employing a small number of employees, it is not surprising that 82% of business owners reside in the Town. This represents a modest increase from last years results (74%).
Location of Customers
As Long Island is comprised of a significant number of smaller businesses, it seems reasonable that approximately 30% of these organizations conduct business only on Long Island. Another 18% of respondents reported that they conducted business solely in Suffolk County, and 18% also indicated that they conducted business exclusively in Brookhaven. Brookhaven business owners also continue to pursue business activities beyond their immediate region, with 17% providing services nationally and 10% to international markets.
Operations
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The majority of businesses in Brookhaven anticipate not giving their staff a raise in 2012 (66% of respondents), which is 12% higher than last years results. For those businesses providing raises, the most anticipated raises for 2012 are expected to be between 3% and 4% (15% of respondents), followed by projected raises of between 1% and 2%. None of the respondents anticipated giving a raise over 10%. One bright spot came from a reduction in the number of businesses that anticipated a decrease in employee pay. Only one percent of respondents projected a decrease in pay.
Projected Layoffs
Although many organizations do not anticipate pay increases or new hires over the next 6-12 months, the vast majority (89%) of respondents do not project staff layoffs. This is similar to last years survey, which showed that 92% of respondents project no layoffs.
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Of the 11% of businesses that responded that anticipate layoffs, results show that 54% of the respondents expect layoffs of up to 5%, while 31% of respondents anticipate layoffs of over 25%. Responses indicate a positive shift toward lower levels of layoffs over 2010 when 37% of respondents anticipated layoffs of over 25%.
Of those organizations that do anticipate hiring, 64% of respondents plan to increase their staff by up to 5%, which is a significant improvement from 2010, when only 48% of respondents anticipated similar hiring levels.
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Results were fairly consistent for jobs added in 2009 and 2010, with a mean of 75% of respondents not hiring any full time staff in 2009 and 2010.
Projected full time job hirings by 79% of businesses in 2011 is fairly consistent with the prior two years mean level of 75%.
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For 2011, estimates remained fairly consistent with prior years, with 78% of respondents indicating they did not anticipate adding any additional part-time hires to their staff and 18% adding between 1 and 5 employees.
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Businesses continue to place an emphasis on marketing through the Internet, including use of their website, outside vendors, and social media. Most of Brookhaven businesses (83%) responding to the survey are utilizing some form of social media. Most businesses are using Facebook (25%) and LinkedIn (20%) to communicate with their market, which is consistent with preferences reported by businesses in the prior year. Other primarily consisted of e-marketing campaigns through platforms such as Constant Contact, Google Ads, and utilizing Search Engine Optimization firms.
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With a majority of survey respondents providing their products and services primarily to the Long Island community, it is not surprising that most business is still conducted face-to-face. The majority of respondents (62%) are conducting less than 10% of their business online, which is consistent with the responses from 2010.
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STRATEGIC PLANNING
Brookhaven Survey 2012 17
An overwhelming majority of respondents (81%) believe that Brookhaven is a positive location for business. Only 19% of respondents cited varying difficulties in rising taxes, high cost of living, the unemployment rate, and overall economic climate. These findings are consistent with the results from 2010, which found that over 80% of businesses saw Brookhaven as a positive place to operate.
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Respondents were asked on a scale of 1 to 10, 1 being negative and 10 being positive, what their satisfaction rating was regarding the National Economy. With the majority (76%) giving a neutral to negative vote in overall confidence, only 1% felt positive about the national economy, whereas 12% gave a negative confidence rating of 1. The results indicate a four-fold increase in the number of respondents from 2010 that gave the national economy a negative rating. The average confidence rating for the national economy was 4.08, the lowest economic ranking out of the three geographic areas covered in the survey. This is down from a 4.78 confidence level reflected in last years results.
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Sixty-nine percent of the Brookhaven business respondents felt neutral to negative in their confidence of the Long Island economy, with 24% ranking the economy at a five. Zero respondents felt confident in the economy being a completely positive environment, while 8% marked their confidence rating at 1. The average confidence rating of the respondents was 4.59, which is below last years level of 5.17.
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The majority of businesses (61%) felt neutral to positive about Brookhaven being a positive place for doing business. The remaining respondents (39%) rated Brookhaven between 1 and 4. Again, results were directly related to concerns regarding the unemployment rate, cost of living, and tax structure of Long Island. The average satisfaction rating for respondents doing business in Brookhaven was 4.83, which is down from last years 5.41 level.
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Reflecting on-going concerns about the local and national economy, most Brookhaven businesses anticipate that real estate prices will remain flat on Long Island. While 27% anticipate decreases, only 16% anticipate an increase.
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The Brookhaven Business Advisory Council Annual Survey of Brookhaven Businesses is made possible through the collaborative efforts of the Town of Brookhaven and business leaders noted below.
Jill Clough-Johnston Small Business Liaison Officer, Brookhaven National Laboratory Jim Guma Director of Operations, D. James Marketing Corp. Joann Dobrowolski Principal, YPI Consultants, LLC John Heimmer Ceo, Partech, LLC John Mallano Lender Relations Specialist U.S. Small Business Administration Joseph N. Campolo, Esq. Managing Partner, Campolo, Middleton & McCormick, LLP Keith Miller Relationship Manager, Business Services Suffolk Federal Credit Union Michael Dickson Michael T. Dickson, CPA, PC Michelle Cooper Contract Specialist, Brookhaven National Laboratory Reeni Brill Publisher, Passport Publications of Long Island Robert Larson Vice President, Suffolk County National Bank Ronni Rosen Senior Business Advisor & Workshop Coordinator, Small Business Development Center - Stony Brook Salvatore Incardona Vice President, J.P. Morgan Chase Shirley Singletary President, Greater Gordon Heights Chamber of Commerce; and Search World, Inc. Susan Petrosino-Reid Director of Small Business Consulting Services, CDC of Long Island Thomas Peterson President, Splash Social Marketing Jocelyn Brinka Annmarie Hallock Vicky Minaudo Jo-Ann Stefan Marge Keddy Town of Brookhaven Economic Development
TOWN OF BROOKHAVEN
Supervisor
Mark Lesko
Steve Fiore-Rosenfeld District 1 Jane Bonner District 2 Kathleen Walsh District 3 Constance Kepert District 4 Timothy P. Mazzei District 5 Daniel Panico District 6
Council Members
Town Clerk
Patricia Eddington
John Rouse
Highway Superintendent
Louis Marcoccia
Receiver of Taxes
Secretary
Kevin McCormack CFO, Raw Energy Fran Ericsson Business Banking Relationship Manager, Citibank, N.A
Treasurer
Town Liaison
Lisa MG Mulligan Director of Economic Development & CEO of the Industrial Development Agency
Brian Cohen President, Strategies of Success Dina Isola President, Real$martica, Inc. Eliatt Di Lieto Partner, Cerini & Associates, LLP Elizabeth Malafi Coordinator, Miller Business Resource Center at The Middle Country Public Library Gloria H. Glowacki Associate Director, Small Business Development Center - Stony Brook Henry Bramwell President, Visionary Graphics
PRODUCTION ASSISTANCE
For questions regarding this survey, please email the Brookhaven Business Advisory Council at bbac@brookhaven.org, visit our website at www.brookhavenbac.org or call 631-451-6563.
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Survey and Results Booklet Designed and Produced by Cerini & Associates, LLP in conjunction with Pandora Marketing Consultants.