Kuwait Food Company

May 2012

Volume 3 - Issue 57

Abd Al. Azeem:

My Area Dominates all Hardees competitions

er@americana.com.kw
Bahaa El- Feky:

We have an effective incentive program

May 2012 Volume 3 Issue 57

Kuwait Food Company

Organizational Excellence

KFC

Operation, QA, Marketing, Call center and Training team conducted Business Review meeting with Mr. Randall Blackford ( General Manager - KFC, Yum Restaurants International, MENAPakT) and Mr. Sunil Sudhakar ( Director of Operations - KFC & Taco Bell - Middle East, North Africa, Pakistan & Turkey). During the Business Review Mr. Randall & Mr. Sunil Recognized Mr. Mohsen Ibrahim ( KFC Sabah Salem Restaurant General Manager ) and Mr. Nasr Talaat ( KFC Farwaniya Restaurant Manager ) for their great results during their support visit to KFC Kuwait.

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May 2012 Volume 3 Issue 57

Kuwait Food Company

Organizational Excellence

Hardee' International CKE honor and tradition to recognize the Stars at Carls Jr. and Hardees those franchisees and restaurants who achieved outstanding results through their dedication and commitment to excellence and outstanding achievements for last year. We would like to take a special moment to highlight the following outstanding achievements of Hardees Kuwait for last year: 1- Franchisee of the year award. 2- Highest average unit volume. 3- Highest average unit sales increase. nd Americana top Managements with Hardees Operation Team 4- Highest sales percent increase 2 place. 5- Restaurant of the year (Hardees Daher).

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TGI Fridays Kuwait won 2 awards from TGI Fridays International the 1st is Best TGIF operations , Sales & Profits Middle East was received By Mr.Ossama Abbass GM of Kuwait Branch in Dubai and 2nd is Best operation worldwide , the award was Mr. Mohamed Salah celebrate with T.G.I Family Received By Mr. Mohamed Salah TGI Ops Manager Kuwait in Dallas. T.G.I Fridays Kuwait operation leader celebrate their achievements with both Restaurants Management and Crew team.

May 2012 Volume 3 Issue 57

Kuwait Food Company

Organizational Excellence

Kuwait Branch Celebrated and Honored 65 of Management Team in QSR Restaurants who achieved the best scores in Dashboard Competition first quarter 2012. The Recognition was for: - 6 Hardee's Restaurants and 2 Area Managers. -9 KFC Restaurants and 2 Area Managers. -2 Tikka Restaurant and 1 Area Manager. -1 Wimpy Restaurant.

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May 2012 Volume 3 Issue 57

Kuwait Food Company

People Development
It was an awesome Idea, 124 of Hardees Management compete together to select the best of the best in terms of Operation Knowledge, Q.A, Training Standard and Managerial Skills, then these elites attend in the first management team competition for 3 days to determine the winners. Hardees Fintas (Area of Mr. Abd Al- Azeem) won the first place - and thats for the second time - they already won Crew Competition last March we consider that a domination. Hardees Salwa (Area of Mr. Victor Farah) came in the second place . Actually we consider all the participants in that competition are winners, all of them showed high level of knowledge, self confidence, commitment and enthusiasm which lead the competition to come out in that great result.

Hardees Fintas Team 1st Place

Hardees Salwa Team 2nd Place

We hope that all the participant enjoyed this competition and that it will affect operation positively.

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We were pleased with the attendance of Mr. Ossama Abbass to recognize the first and second winners and thank the participant for the commitment that they showed.

May 2012 Volume 3 Issue 57

Kuwait Food Company

People Development

As per our Annual Planning calendar to make all Crew Trainers qualified to train both existing & new hired, Hardees HRD Team conducted knowledge check for All Crew Trainers to measure their knowledge & keep them updated with Hardees operation. The average score is 93% . Mr. Archie Capllian - Hardee's Qurain 1 Mr. Marlon Villa - Hardee's Ogela Thank you for achieving 100% Great job.

In order to raise the qualification of our Crew Trainers we conducted the first crew trainer verification in 2012 which is On the Job Training certification focusing on the Training steps (Preparation, show and tell, Guided Practice & follow up ) and guide the Crew Trainers to focus on using the 4 steps with all trainees.

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May 2012 Volume 3 Issue 57

Kuwait Food Company

People Development

During May 2012, Hardees HRD Team Train and Certify 15 New Management Team On Operation QSC Passport and Operation Standard Guide, they all show commitment, Hard working and enthusiasm during this training period, the new management receive there training in 5 of Hardees Training Restaurants, we wish them good luck in their new career.

During May Mr. Osama Helal (KFC HRD Manager) conducted meeting with all KFC Crew Trainers in three meetings focusing on the in store training system, new comers training, recertification system and Crew trainer role in food safety procedures.

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May 2012 Volume 3 Issue 57

Kuwait Food Company

People Engagement

Its a pleasure to welcome you in Americana Kuwait and we wish all the best in your new career, during May 2012, HRD Team has conducted orientation for 104 employees. Orientation sessions were very informative for new employees because it gives them detailed information about company history, Kuwait's traditions and working system in restaurants which help to prepare them to start their new career.

Mr. Ahmed Fendy joined Marketing Department in May 2012 as Senior Marketing Coordinator for Krispy Kreme and Baskin Robbins, HRD Team conduct on the job exposure for Mr. Ahmed took 10 days to be aware of chains operation and other details which will be helpful for him. Good Luck Ahmed in your Career Page 7

May 2012 Volume 3 Issue 57

Kuwait Food Company

New Products

Mr. Thomas & Mr. Anson from KKD International while training KKD Kuwait Team

Krispy Kreme launched a new line of doughnut products that leverage our fun brand personality and nearly 75-year heritage of doughnut expertise. Building on our existing platform of doughnut holes, this new product - Krispy Kreme Doughnut Pops - is an exciting, delicious new platform of products designed to expand the occasions our guests can enjoy Krispy Kreme products.
These new products will be a hit with guests of all ages! Over the past few years, Krispy Kreme International has looked for opportunities to broaden our product portfolio by adding new product platforms that build on the variety of occasions guests use Krispy Kreme products. By broadening the portfolio of products and expanding usage occasions, we hope to drive incremental traffic to the store and give our guests reasons to come in more often. Importantly, this product fits well with the global trend of small desserts, helping Krispy Kreme maintain the perception with consumers that they are a trendy, fun company that always has the latest and best options for snacking and celebration occasions.

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May 2012 Volume 3 Issue 57

Kuwait Food Company

Reward & Recognition

Its a motivation program for call center agents to create a competitive spirit, improving service and increase productivity to increment company sales and profit . The performance majored by achieving the agents for 130 points during the month distributed to 8 criteria quality of work, scripting, productivity, suggestive selling, average check, taking order average time and Mega meals selling. Page 9 Mr. Bahaa El- Feky Call center Dupty Manager with best performers

May 2012 Volume 3 Issue 57

Kuwait Food Company

Reward & Recognition

KFC Oqela Best RRP 96 %

Hardees South Soura Best RRP 95 %

Hardees Audailia Best RRP 95%

Hardees Bedaa Best RRP 95 %

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May 2012 Volume 3 Issue 57

Kuwait Food Company

Share your colleges on Facebook, Enjoy videos & photos, Upload your photos & videos, Post Your Comment, Tag your close friends for photos And lots more on Americana Kuwait Facebook Just give a like and you can enjoy Americana Kuwait

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Contact Us

As a way to communicate with Americanas employees, Now Employees Relations section has a hot line to receive your complaints & comments. ER Hotline : 22230852 And you can email us at: er@americana.com.kw