User Guide BD Enterprise 26

Enterprise Manager 2.
User's Guide
Copyright 2006 SOFTWIN
BitDefender Enterprise Manager
BitDefender Enterprise Manager User's Guide

SOFTWIN
Published 2006.07.20 Version 2.6 Copyright 2006 SOFTWIN
Legal Notice
All rights reserved. No part of this book may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without written permission from SOFTWIN, except for the inclusion of brief quotations in reviews. The content can not be modified in any way. Warning and Disclaimer. This product and its documentation are protected by copyright. The information in this document is provided on an "as is" basis, without warranty. Although every precaution has been taken in the preparation of this document, the authors will not have any liability to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by the information contained in this work. This book contains links to third-party Websites that are not under the control of SOFTWIN, and SOFTWIN is not responsible for the content of any linked site. If you access a third-party website mentioned in this guide, you will do so at your own risk. SOFTWIN provides these links only as a convenience, and the inclusion of the link does not imply that SOFTWIN endorses or accepts any responsibility for the content of those third-party sites. Trademarks. Trademark names may appear in this book. All registered and unregistered trademarks in this document are the sole property of their respective owners.
OK, so you're a Ph.D. Just don't touch anything.
Table of Contents
License and Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv
1. Conventions used in this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv 1.1. Typographical conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv 1.2. Admonitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi 2. The book structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvi 3. Request for Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii
Product installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
1. BitDefender Enterprise Manager installation . . . . . . . . . . . . . . . . . 21
1.1. System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.1. For BitDefender Server: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.2. For BitDefender Management Console: . . . . . . . . . . . . . . . . . . . . . . . . 1.1.3. For BitDefender Local Manager: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.4. For BitDefender Deployment Tool: . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1.5. For BitDefender Update Server: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2. Installing BitDefender Enterprise Manager . . . . . . . . . . . . . . . . . . . . . . . . . . 1.3. Removing, repairing or modifying BitDefender Enterprise Manager . . . . . . . . . 21 21 21 22 22 22 22 25
2. Product registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3. Protection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

3.1. Changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Description and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

4. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.1. Why BitDefender Enterprise Manager? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 4.2. Data Security Division . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 4.3. SOFTWIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5. Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

5.1. Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 5.2. The top solution for complex networks security . . . . . . . . . . . . . . . . . . . . . . . 38
6. Supported clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
6.1. Workstation clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 6.2. Server products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
7. The Architecture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
7.1. BitDefender Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.1.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2. BitDefender Local Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.2.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3. BitDefender Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.3.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.4. BitDefender Deployment Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.4.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5. BitDefender Update Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7.5.1. System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
43 44 44 44 44 45 45 46 46 46
Management console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
8. General view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
8.1. 8.2. 8.3. 8.4. The Configuration bar The Main menu . . . . The Toolbar . . . . . . . The Status bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 50 57 58 59 61 62 62 63 63 63 64 64 64 64 65 65 65 66 66 66 67 68 68 69 69 69 69 70 71
9. Clients administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
9.1. Clients section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.1. Searching for Clients with a Simple Right Click . . . . . . . . . . . . . . . . . . . 9.1.2. Selecting / deselecting clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.3. Adding clients in groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.4. Deleting clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.5. Restoring deleted clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.6. Running tasks on certain workstations . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.7. Importing tasks templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.8. Exporting lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.9. Checking a client's status (online or offline) . . . . . . . . . . . . . . . . . . . . . 9.1.10. Managing client's services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.11. Displaying alerts for a certain client . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.12. Viewing a client's properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.13. Refreshing the image of clients in the network . . . . . . . . . . . . . . . . . . 9.1.14. Mouse Wheel Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.1.15. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2. Groups section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2.1. Creating a new group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2.2. Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2.3. Deleting clients from a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2.4. Exporting lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2.5. Viewing a group's properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2.6. Refreshing the image of groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.2.7. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.3. Antivirus Status section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.3.1. Searching for Clients with a Simple Right Click . . . . . . . . . . . . . . . . . . .
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9.3.2. Exporting lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.3.3. Refreshing the image of the section . . . . . . . . . . . . . . . . . . . . . . . . . . 9.3.4. Antivirus Status for Server Products . . . . . . . . . . . . . . . . . . . . . . . . . . 9.3.5. Mouse Wheel Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9.3.6. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
72 72 73 74 74
10. Tasks administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

10.1. Tasks Templates section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 10.1.1. Install BitDefender Antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 10.1.2. Register BitDefender products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 10.1.3. Configure BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 10.1.4. Get BitDefender status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 10.1.5. Update BitDefender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 10.1.6. Scan systems for viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 10.1.7. Changing the BitDefender Client Computers(BDLM) to a different Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106 10.1.8. Change the Inform Interval of a Client to its parent Enterprise Server . . 106 10.1.9. Create a list with all BitDefender products installed on clients . . . . . . . 107 10.1.10. Send a message to clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 10.1.11. Configure Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 10.1.12. Get Windows Update status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 10.1.13. Uninstall BitDefender Antivirus . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 10.2. Active Tasks section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122 10.2.1. Stopping tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 10.2.2. Deleting tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 10.2.3. Viewing a task's properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 10.2.4. Running a task again . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 10.2.5. Deleting the response files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 10.2.6. Refreshing the image of active tasks . . . . . . . . . . . . . . . . . . . . . . . . 124 10.2.7. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 10.3. Scheduled Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 10.3.1. Creating a new task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 10.3.2. Launching a task . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 10.3.3. Deleting tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 10.3.4. Modifying a task's name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 10.3.5. Viewing/Modifying a task's properties . . . . . . . . . . . . . . . . . . . . . . . . 127 10.3.6. Refreshing the image of scheduled tasks . . . . . . . . . . . . . . . . . . . . . 128 10.3.7. The shortcut menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
11. Alerts administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

11.1. Alerts section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 11.2. Email Settings section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
12. Report administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

12.1. Tasks Log section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 12.1.1. Creating a report file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
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12.1.2. Creating a new folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.1.3. Viewing the report files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.1.4. Deleting a report file/folder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.1.5. Moving files from one folder to another . . . . . . . . . . . . . . . . . . . . . . . 12.1.6. Solving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.1.7. Displaying the reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.1.8. Printing reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.1.9. Exporting reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.1.10. The shortcut menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.2. Activity Log section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12.2.1. Deleting the activity log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
141 141 141 141 141 142 142 142 142 144 145
Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
13. Network configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
13.1. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149 13.1.1. Configuration steps: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
14. Clients creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 15. Deployment tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

15.1. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 15.2. Logon script procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 15.3. Deployment steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
16. Unistalling BDLM from Workstations . . . . . . . . . . . . . . . . . . . . . 161

16.1. Automatically . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161 16.2. Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
17. Update Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

17.1. Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 17.2. Configuration steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
18. LiveUpdate for Enterprise Server . . . . . . . . . . . . . . . . . . . . . . . . 169 19. Importing / Exporting BDEM Settings . . . . . . . . . . . . . . . . . . . . . 173 20. WMI Server Add-on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
20.1. Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179 20.2. Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182 20.3. Run WMI task templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
21. Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

21.1. Support Department . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.2. On-line Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.2.1. BitDefender Knowledge Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.3. Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21.3.1. Web Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187 187 187 188 188
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21.3.2. Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
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License and Warranty

This License Agreement is a legal agreement between you (either an individual or a single entity end user) and SOFTWIN for use of the SOFTWIN software product identified above, which includes computer software and may include associated media, printed materials, and "online" or electronic documentation ("BitDefender"), all of which are protected by U.S. and international copyright laws and international treaty protection. By installing, copying, or otherwise using BitDefender, you agree to be bound by the terms of this agreement. If you do not agree to the terms of this agreement, do not install or use BitDefender; you may, however, return it to your place of purchase for a full refund within 30 days after your purchase. Verification of your purchase may be required. BitDefender is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. BitDefender is licensed, not sold. GRANT OF LICENSE. SOFTWIN hereby grants you and only you the following nonexclusive license to use BitDefender: APPLICATION SOFTWARE. You may install and use one copy of BitDefender, or any prior version for the same operating system, on a single computer terminal. The primary user of the computer on which BitDefender is installed may make one additional (i.e. second) copy for his or her exclusive use on a portable computer. NETWORK USE. You may also store or install a copy of BitDefender on a storage device, such as a network server, used only to install or run the BitDefender on your other computers over an internal network; however, you must purchase and dedicate a separate license for each separate computer terminal on which BitDefender is installed or run from the storage device. A license for BitDefender may not be shared or used concurrently on different computers or computer terminals. You should purchase a license pack if you require multiple licenses for use on multiple computers or computer terminals. LICENSE PACKS. If you purchase a License Pack and you have acquired this License Agreement for multiple licenses of BitDefender, you may make the number of additional copies of the computer software portion of BitDefender specified above as "Licensed copies". You are also entitled to make a corresponding number of secondary copies for portable computer use as specified above in the section entitled "Application Software".
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TERM OF LICENSE. The license granted hereunder shall commence on the date that you install, copy or otherwise first use BitDefender and shall continue only on the computer on which it is initially installed. UPGRADES. If BitDefender is labeled as an upgrade, you must be properly licensed to use a product identified by SOFTWIN as being eligible for the upgrade in order to use the BitDefender. A BitDefender labeled as an upgrade replaces and/or supplements the product that formed the basis for your eligibility for the upgrade. You may use the resulting upgraded product only in accordance with the terms of this License Agreement. If BitDefender is an upgrade of a component of a package of software programs that you licensed as a single product, BitDefender may be used and transferred only as part of that single product package and may not be separated for use on more than one computer. COPYRIGHT. All right, title and interest in and to BitDefender and all copyright rights in and to BitDefender (including but not limited to any images, photographs, logos, animations, video, audio, music, text, and "applets" incorporated into BitDefender), the accompanying printed materials, and any copies of BitDefender are owned by SOFTWIN. BitDefender is protected by copyright laws and international treaty provisions. Therefore, you must treat BitDefender like any other copyrighted material except that you may install BitDefender on a single computer provided you keep the original solely for backup or archival purposes. You may not copy the printed materials accompanying BitDefender. You must produce and include all copyright notices in their original form for all copies created irrespective of the media or form in which BitDefender exists. You may not sub-license, rent, sell, or lease BitDefender. You may not reverse engineer, recompile, disassemble, create derivative works, modify, translate, or make any attempt to discover the source code for BitDefender. LIMITED WARRANTY. SOFTWIN warrants that the media on which BitDefender is distributed is free from defects for a period of thirty days from the date of delivery of BitDefender to you. Your sole remedy for a breach of this warranty will be that SOFTWIN, at its option, may replace the defective media upon receipt of the damaged media, or refund the money you paid for BitDefender. SOFTWIN does not warrant that BitDefender will be uninterrupted or error free or that the errors will be corrected. SOFTWIN does not warrant that BitDefender will meet your requirements. SOFTWIN HEREBY DISCLAIMS ALL OTHER WARRANTIES FOR BITDEFENDER, WHETHER EXPRESSED OR IMPLIED. THE ABOVE WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
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DISCLAIMER OF DAMAGES. Anyone using, testing, or evaluating BitDefender bears all risk to the quality and performance of BitDefender. In no event shall SOFTWIN be liable for any damages of any kind, including, without limitation, direct or indirect damages arising out of the use, performance, or delivery of BitDefender, even if SOFTWIN has been advised of the existence or possibility of such damages. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO CASE SHALL SOFTWIN'S LIABILITY EXCEED THE PURCHASE PRICE PAID BY YOU FOR BITDEFENDER. The disclaimers and limitations set forth above will apply regardless of whether you accept or use, evaluate, or test BitDefender. IMPORTANT NOTICE TO USERS. THIS SOFTWARE IS NOT FAULT-TOLERANT AND IS NOT DESIGNED OR INTENDED FOR USE IN ANY HAZARDOUS ENVIRONMENT REQUIRING FAIL-SAFE PERFORMANCE OR OPERATION. THIS SOFTWARE IS NOT FOR USE IN THE OPERATION OF AIRCRAFT NAVIGATION, NUCLEAR FACILITIES, OR COMMUNICATION SYSTEMS, WEAPONS SYSTEMS, DIRECT OR INDIRECT LIFE-SUPPORT SYSTEMS, AIR TRAFFIC CONTROL, OR ANY APPLICATION OR INSTALLATION WHERE FAILURE COULD RESULT IN DEATH, SEVERE PHYSICAL INJURY OR PROPERTY DAMAGE. GOVERNMENT RESTRICTED RIGHTS/RESTRICTED RIGHTS LEGEND. Use, duplication, or disclosure by the Government is subject to restrictions as set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of Commercial Computer Software-Restricted Rights clause at 48 CFR 52.227-19, as applicable. Contact SOFTWIN, at 5, F-ca de Glucoza str., 72322-Sect.2, Bucharest, Romania, or at Tel No: 40-21-2330780 or Fax:40-21-2330763. GENERAL. This Agreement will be governed by the laws of Romania and by the international copyright regulations and treaties. This Agreement may only be modified by a license addendum, which accompanies this Agreement or by a written document which has been signed, by both you and SOFTWIN. This Agreement has been written in the English language only and is not to be translated or interpreted in any other language. Prices, costs and fees for use of BitDefender are subject to change without prior notice to you. In the event of invalidity of any provision of this Agreement, the invalidity shall not affect the validity of the remaining portions of this Agreement. BitDefender and BitDefender logos are trademarks of SOFTWIN. Microsoft, Windows, Excel, Word, the Windows logo, Windows NT, Windows 2000 are registered trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.
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Preface
Preface
This guide is intended to all companies who have chosen BitDefender Enterprise Manager as a security administration solution for their networks. The information presented in this book is suitable not only for computer literates, it is accessible to everyone who is able to work under Windows. This book will describe for you BitDefender Enterprise Manager, the Company and the team who built it, will guide you through the installation process, will teach you how to configure it. You will find out how to use BitDefender Enterprise Manager, how to update, test and customize it. You will learn how to get best from BitDefender. We wish you a pleasant and useful lecture.
1. Conventions used in this book

1.1. Typographical conventions
Several text styles are used in the book for an improved readability. Their aspect and meaning are presented in the table below.
Appearance
sample syntax
Description
Syntax samples are printed with monospaced characters. The URL link is pointing to some external location, on http or ftp servers. E-mail messages are inserted in the text for contact information. This is an internal link, towards some location inside the document. File and directories are printed using monospaced font.
http://www.bitdefender.com
<support@bitdefender.com>
Preface (p. xv)

filename
xv
Preface
Appearance
option
Description
All the product options are printed using strong characters.
1.2. Admonitions
The admonitions are in-text notes, graphically marked, bringing to your attention additional information related to the current paragraph.
Note
The note is just a short observation. Although you can omit it, the notes can provide valuable information, such as specific feature or a link to some related topic.
Important
This requires your attention and is not recommended to skip over it. Usually, it provides non-critical but significant information.
Warning
This is critical information you should treat with increased caution. Nothing bad will happen if you follow the indications. You should read and understand it, because it describes something extremely risky.
2. The book structure

The book consists of six parts, containing the major topics: Product installation, Description and features, Management Console, Best practices, BitDefender Enterprise Manager Integration and Getting help. Product installation. Step by step instructions for installing BitDefender on a workstation. This is a comprehensive tutorial on installing BitDefender Enterprise Manager. Starting with the prerequisites for a successfully installation, you are guided through the whole installation process. Finally, the removing procedure is described in case you need to uninstall BitDefender. Description and features. A short introduction to BitDefender. It explains who BitDefender is, who SOFTWIN and Data Security Division are. The features of BitDefender Enterprise Manager are presented to you and how does it work. Also, a list of BitDefender products compatible with BitDefender Enterprise Manager is provided. Management console. Description of basic administration and maintenance of BitDefender. The chapters explain in detail all options of BitDefender Enterprise Man-
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Preface
ager, how to register the product, how to configure it, how to monitor its activity and how to perform the updates. Best practices. Follow the steps described in here in order to ensure antivirus and antispyware protection for web traffic. BitDefender Enterprise Manager Integration. Description of BitDefender Enterprise Manager. Learn how to use BitDefender Enterprise Manager through BitDefender Enterprise Manager. Getting help. Where to look and where to ask for help if something unexpected appears. It includes a FAQ section too.
3. Request for Comments

We invite you to help us improve the book. We have tested and verified all of the information to the best of our ability. Please write to tell us about any flaws you find in this book or how you think it could be improved, to help us provide you with the best documentation possible. Let us know by sending an e-mail to <documentation@bitdefender.com>.
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Preface
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Product installation
BitDefender Enterprise Manager installation
01
1. BitDefender Enterprise Manager installation

The BitDefender Enterprise Manager installation section of this user guide contains the following topics: System requirements Installing BitDefender Enterprise Manager Removing, repairing or modifying BitDefender Enterprise Manager
1.1. System requirements

To ensure a proper functioning of the product, before installation, verify that the following system requirements are met:
1.1.1. For BitDefender Server:

Minimum Processor - Intel Pentium compatible processor 200MHz Minimum hard disk space - 100MB Minimum RAM Memory - 64MB Operating system - Windows NT SP6/2000/ XP/2003 Network - Microsoft Windows Network (TCP/IP)
1.1.2. For BitDefender Management Console:

Minimum Processor - Intel Pentium Compatible processor Minimum hard disk space - 10MB Minimum RAM Memory - 64MB Operating system - Windows NT SP6/Me/2000/XP/2003 Network - Microsoft Windows Network (TCP/IP) Software - Internet Explorer 5.0(+) Minimum resolution - 800x600 / 16 bit
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01

1.1.3. For BitDefender Local Manager:

Minimum Processor - Intel Pentium compatible processor Minimum hard disk space - 10MB Minimum RAM Memory - 32MB Operating system - Windows 98 SE/NT SP6/Me/2000/XP/2003 Network - Microsoft Windows Network (TCP/IP)
1.1.4. For BitDefender Deployment Tool:

Operating system - Windows NT SP6/ 2000/XP/2003 Network - Microsoft Windows Network (TCP/IP) Software - Internet Explorer 5.5(+)
1.1.5. For BitDefender Update Server:

Minimum Processor - Intel Pentium compatible processor Minimum hard disk space - 100MB (for updates) Minimum RAM Memory - 64MB Operating system - Windows NT SP6/2000/ XP/2003 Network - Microsoft Windows Network (TCP/IP) Software - Internet Explorer 5.0(+)
1.2. Installing BitDefender Enterprise Manager

Locate the setup file and double-click it. This will launch a wizard, which will guide you through the setup process: Installation steps:
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01
1. Click Next to continue or click Cancel if you want to quit installation. 2. Please read the License Agreement, select I accept the terms in the License Agreement and click Next. If you do not agree with these terms click Cancel. The installation process will be abandoned and you will exit setup. 3. You can choose what kind of installation you want: typical, custom or complete. Typical - The program will be installed with the most common options. This is the recommended option for most users. Custom - You may choose the components you want to install. Recommended for advanced users only. Complete - For full installation of the product. All BitDefender modules will be installed. If you select Typical or Complete you will skip step 4. 4. If you have selected Custom, a new window will appear containing all the BitDefender components listed so that you may select the ones you would like to install. The installation kit contains the following components as you can see in this picture:
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01
Installation Enterprise Server and Components Management Console Deployment Tool BitDefender Professional Server Add-on BitDefender Standard Server Add-on WMI Server Add-on ISA Server Add-on BitDefender for File Servers Exchange Server Add-on Standalone Enterprise Management Console Update Server HTTP Server
Important
For example, you can install BitDefender Professional Server, BitDefender Standard Server, ISA Server and BitDefender for File Servers at the same time on the same server. On the contrary, on a client computer you can install one add-on only.
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01
If you click any component name, a short description (including the minimum space required on the hard disk) will appear on the right side. If you click any component icon a window will appear where you can choose to install or not the selected module. You can select the folder where you want to install the product. The default folder is C:\Program Files\Softwin\BitDefender Enterprise Manager. If you want to select another folder, click Browse and in the window that will open, select the folder you wish BitDefender to be installed in. Click Next. 5. Click Install in order to begin the installation of the product. 6. Click Finish to complete the product installation. If you have accepted the default settings for the installation path, a new folder named Softwin is created in Program Files and it contains the subfolder BitDefender Enterprise Manager.
Note
You may be asked to restart your system so that the setup wizard can complete the installation process.
1.3. Removing, repairing or modifying BitDefender Enterprise Manager

If you want to modify, repair or remove BitDefender Enterprise Manager, follow the path from the Windows start menu: Start -> Programs -> BitDefender Enterprise Manager -> Modify, Repair or Uninstall. You will be requested to confirm your choice by clicking Next. A new window will appear where you can select: Modify - to select new program components to add or to select currently installed components to remove; Repair - to re-install all program components installed by the previous setup; Remove - to remove all installed components. To continue setup, select one of the three options listed above. We recommend that you choose Remove for a clean re-installation.
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01
26
Product registration
02
2. Product registration
The product is delivered with a trial registration key valid for thirty days, a number of fifty desktop clients and five server licences. At the end of the trial period, if you want to purchase the product and change the number of licenses, you have to provide a new serial number. To modify the default serial number you must access the About window from the management console. To access the management console, use the Windows Start menu, by following the path: Start > Programs > BitDefender Enterprise Manager > BitDefender Management Console. To access the About window you should do one of the following: On the Help menu, click About BitDefender Enterprise Manager. Click the About button from the toolbar. In the About window you can view the information about product details and the current version of the product.
About
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02
Product registration
Click Re-enter registration key and the window where you can type in the serial number.
Enter registration key Click OK to finish the registration process. If you mistype the serial number you will be prompted to re-enter the registration key. If you type in a valid serial number a success message box appears. In the About window now, you can see the new registration key and the corresponding number of licenses.
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Protection configuration
03
3. Protection configuration
Each time you open the BitDefender Management Console a connection window will appear:
Connect Type in the name or the IP of the computer where BitDefender Enterprise Server is installed in the field Server Name/IP. You can also specify an already existing IP, by selecting it from the drop-down menu.
Note
If this is the first time you access the management console or you haven't previously specified a password, you don't need to type in any password.
Otherwise, you must type the server connection password in the Password field and then click OK. The management console will try to establish the connection to the server.
3.1. Changing the password

From the main menu, select File and then click Change Password. The following window will appear:
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03
Protection configuration
You don't need to type any password in the field Enter current password, if there is no password. Type the new password in the field Enter new password and re-enter it in the field Confirm new password.
Changing password
Important
It is important for you to remember this password because, from now on, the access to the server will be granted only after providing this new password to the server.
Click OK.
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Description and features
Overview
04
4. Overview
Why BitDefender?
BitDefender provides security solutions to satisfy the protection requirements of today's computing environment, delivering effective threat management for over 41 million home and corporate users in more than 100 countries. Designed to provide full protection for corporate network and systems, the BitDefender solution range comprises, beside antivirus protection, antispam, personal firewall and security management solutions. BitDefender also specializes in providing assistance with designing and establishing content security policies for corporate networks. BitDefender Professional was the third product of its kind in the world to receive ICSA certification for Windows XP and the first to be awarded for groundbreaking innovation by the European Commission and Academies. BitDefender Antivirus is certified by all the major reviewers in the antivirus field - ICSA Labs, CheckMark, CheckVir, TV and Virus Bulletin. BitDefender is headquartered in Bucharest, Romania and has offices in Tettnang, Germany, Barcelona, Spain and Florida, US. Website: http://www.bitdefender.com
4.1. Why BitDefender Enterprise Manager?

BitDefender Enterprise Manager is a scalable, superior solution for centralized management of antivirus protection in complex networks. It combines both the advantages of defining and controlling network security policies, and the advanced technologies of data filtering in order to cover any major security breach. Real time reporting of network attacks, and the ability to evaluate them in a centralized manner allow for a fast, efficient response. BitDefender Enterprise Manager considerably reduces administration costs for complex networks, ensuring the most efficient protection of vital company information. Proven. Most reactive antivirus producer. BitDefender fast reactivity in case of computer virus epidemic was confirmed beginning with the last outbreaks of CodeRed, Nimda and Sircam, as well as Badtrans.B or other dangerous, fast-spreading malicious codes. BitDefender was the first to provide antidotes against these codes and to make
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04
Overview
them freely available on the Internet for all affected people. Now, with the continuous expansion of the Klez virus - in various versions immediate antivirus protection has become once more a critical need for any computer system. Innovative. Awarded for innovation by the European Commission and EuroCase. BitDefender has been proclaimed a winner of the European IST-Prize, awarded by the European Commission and by representatives of 18 academies in Europe. Now in its eighth year, the European IST Prize is a reward for groundbreaking products that represent the best of European innovation in information technology. Comprehensive. Covers every single point of your network, providing complete security. BitDefender security solutions for the corporate environment satisfy the protection requirements of today's business environment, enabling management of all complex threats that endanger a network, from a small local area to large multiserver, multi-platform WAN's. Your Ultimate Protection. The final frontier for any possible threat to your computer system. As virus detection based on code analysis has not always offered good results, BitDefender has implemented behavior based protection, providing security against newborn malware. These are the costs that organizations want to avoid and what the security products are designed to prevent: Worm attacks Communication loss because of infected e-mails E-mail breakdown Cleaning and recovering systems Lost productivity experienced by end users because systems are not available Hacking and unauthorized access that causes damage
Some simultaneously developments and benefits can be accomplished by using the BitDefender security suite: Increase network availability by stopping the spread of malicious code attacks (i.e., Nimda, Trojan horses, DDoS). Protect remote users from attacks. Reduce administrative costs and deploys rapidly with BitDefender Enterprise management capabilities. Stop the spreading of malware through e-mail, using a BitDefender e-mail protection at the company's gateway.Temporarily or permanently block unauthorized, vulnerable, and expensive application connections.
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Overview
04
4.2. Data Security Division

Ever since the beginning, SOFTWIN's Data Security Division approached data protection in a specific manner, with the first intelligent update, requiring no user intervention, the first remote antivirus management through WAP technology or the first Personal Firewall to be integrated within an antivirus engine to provide complete response to today's complex security threats. Born to provide full data security at all critical levels in today's business environment, Data Security Division aims to ensure systems protection against computer viruses, to do antivirus research, to develop new technologies for monitoring all possible ways to infect a system and, last but not least, to educate the IT&C public on the danger of computer viruses. BitDefender security solutions satisfy the protection requirements of today's business environment, enabling management of all complex threats that endanger a network, from a small local area to large multi-server, multi-platform WAN's.
4.3. SOFTWIN
Bucharest-based SOFTWIN is the leading provider of complex software solutions and services in Romania. SOFTWIN focuses on providing software solutions and services that enable fast growing companies to solve critical business challenges and to capitalize on new business opportunities. SOFTWIN enables companies to focus on their core business and expand to new markets, by outsourcing non-core activities. SOFTWIN employs over 500 highly qualified professionals experienced in developing customized solutions and services. Since its establishment in 1990, SOFTWIN's average annual revenue has increased by +30%. SOFTWIN has 4 divisions, which also define the company's main business lines: CRM Business Information Solutions eContent Solutions Data Security Solutions
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04
Overview
SOFTWIN provides services and solutions to customers worldwide. Over 90% of the company's turnover is achieved from exports to the US and European Union. Using cutting edge technologies, SOFTWIN successfully developed over 500 software development projects, over 3,500 content structuring projects for international partners, having over 43 million data security solutions users in 80 countries worldwide and more than 1,500,000 client calls handled annually for CRM services.
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Features and Benefits
05
5. Features and Benefits

BitDefender Enterprise Manager allows for the full automation of routine tasks (including upgrades and updates), while allowing the administrator to install clients and execute tasks from anywhere in the network, in a safe and secure manner. BitDefender introduces a new tool designed to facilitate administrative control over large networks. BitDefender WMI Scripts v1.1 (Server Add-On) implements tasks based on WMI (Windows Management Instrumentation). These tasks can be executed across the BitDefender Enterprise Manager network. The WMI server add-on is available with Enterprise v2.5. BitDefender Enterprise Manager has been created with the requirements of todays corporations in mind. It considerably reduces administration costs for complex networks. Excellent protection is achieved while keeping cost per ownership and administrator workload low.
5.1. Key Features

Easy, Portable Installation. The BitDefender Enterprise Manager Server and Console dont need to be installed on one and the same dedicated server machine. Any computer running Windows NT4.0/2000/XP/2003 will do. A wizard is available to guide you through the installation process. BitDefender Enterprise Manager allows for a centralized multi-platform integrated installation. All in One Installation Kit . Starting with Enterprise Manager 2.6 there is a single installation kit containing all components. Now, you can install not only one server add-on at a time, but all together in one single installation process. There is no need to first install the BitDefender Local Manager and after that to install a particular server add-on. At present, a server add-on already contains the BDLM. Remote Management. The BitDefender Enterprise Management Console can be installed anywhere in the network. The Console can perform remote server configuration and client management. Management is available from any network connected system, drastically reducing incident response time. Fast, Free Live! Updates. Intelligent update of antivirus protection, without user intervention. Live! Update can be performed from a local web server, over the Internet, directly or through a proxy server. The product is able to repair itself if necessary, by
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05
downloading the damaged or missing files from BitDefender servers. BitDefender license owners benefit from free virus definitions update and free upgrades. Completely automated response to new virus outbreaks. BitDefender Enterprise Manager can be configured to automatically retrieve the newest virus definitions available on BitDefender servers, deploy them throughout the network, start scan processes at different preset network levels, delete or repair suspicious or infected files and generate detailed reports of all network events. These advantages enable IT Managers to rely on the most complete antivirus protection and on an unprecedented data security level. Unlimited Scalable Solution. Management of huge networks, without affecting product stability or reliability in any way. Intelligent Alerts. Intelligent alert features warn the system administrator through Console alerts and/or e-mail about events occurring in the network, such as: virus detection, failure to run security tasks, etc. In the control panel window, the admin can immediately spot which stations needs their attention. Secure Communication. Communications between the various product modules, clients and server add-ons is achieved through secure channels. Modular structure. The product modular design makes it easily adaptable to any working environment. 24/7 professional technical support. Qualified support representatives and an online database are available to our customers at no extra cost.
5.2. The top solution for complex networks security

Meet the security needs of large networks Integrate your BitDefender products into one watertight security solution Create BitDefender Enterprise Manager clients automatically and remotely Manage the networked clients, protection tasks and reports Use WMI controls to stop potentially harmful tasks from running on workstations Run WMI tasks to remove software and get hardware and system information Receive real-time security alerts from networked clients Generate and display detailed reports and statistics Program the execution of recurring operations Use the management console to configure the products installed on workstations Create groups of BitDefender clients for easy administration Set up an upgrade location within your local network
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05
Stand by and watch as Live! Update upgrades your protection with the latest product versions and signature files or restores your BitDefender products Enjoy 24/7 tech support in a variety of languages
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05
40
Supported clients
06
6. Supported clients
BitDefender Enterprise Manager smoothly integrates with and manages:
6.1. Workstation clients

BitDefender Client Professional Plus v8 BitDefender Client Standard v8 BitDefender Standard Edition v7.2 (Server Add-On) BitDefender Professional Edition v7.2 (Server Add-On) BitDefender WMI Scripts v1.1 (Server Add-On)
6.2. Server products

BitDefender for Mail Servers (Win SMTP) v1.9 BitDefender for File Servers v1.9, v2.0 BitDefender v2.0 for MS ISA BitDefender v1.9 for Exchange 5.5 BitDefender v1.9 for Exchange 2000 BitDefender v1.9 for Exchange 2003 BitDefender AntiSpam for Mail Servers (Win SMTP Proxy)
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06
Supported clients
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The Architecture
07
7. The Architecture
BitDefender Enterprise Manager is divided into several parts: BitDefender Server, BitDefender Local Manager, BitDefender Management Console, BitDefender Deployment Tool and BitDefender Update Server.
7.1. BitDefender Server

It is the most important BitDefender Enterprise Manager component and its purpose is to manage the information received from workstations, assign and maintain different security tasks such as: install/uninstall the antivirus product; antivirus scanning; scheduled scanning; update virus definitions database; remotely change the security options of the BitDefender products installed on workstations; generate detailed reports and statistics. This component can be considered the "brain" of the product. The tasks received from the user through the management console are forwarded to the workstations in order to be executed, while the information received from the workstations is processed by the server. The information is then forwarded to the management console where it can be viewed and interpreted by the administrator. The server can be dynamically extended to perform various other security-related tasks that the customers may need. The server can be password protected. The password can be set in the management console.
Note
To manage the BitDefender clients from a different workstation than the BitDefender Server , you must perform a custom installation of BitDefender Enterprise Manager. When reaching the third installation step click Custom and in the window that appears disable all components other than BitDefender Enterprise Management Console and BitDefender Deployment Tool.
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07

The Architecture
7.1.1. System Requirements

Processor - Intel Pentium Compatible processor - 200 MHz or higher Minimum hard disk space - 100MB Minimum RAM Memory - 64MB Operating system - Windows NT SP6, Windows 2000, Windows XP or 2003
7.2. BitDefender Local Manager

This component is installed on each workstation which the administrator may want to administer through BitDefender Enterprise Manager. Through this component, the BitDefender Server communicates with the workstations within the network and it assigns different tasks to the BitDefender products installed on them. This component maintains a local database containing information on each BitDefender product installed on that workstation.

Processor - Intel Pentium Compatible processor Minimum hard disk space - 10MB Minimum RAM Memory - 32MB Operating system - minimum Windows 98 SE
7.3. BitDefender Management Console

This component represents the graphic user interface (GUI) especially created to allow communication between the user and the BitDefender Server. From the user's point of view, the management console helps you to: Easily administer the workstations, by organizing them into workgroups; Remotely install the BitDefender products; Assign new tasks to the BitDefender products installed on workstations; Set the tasks so that they may be executed on one workstation only, on groups or on all workstations within the network; Schedule tasks, such as: scanning, virus definitions update and protection options configuration;
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The Architecture
07
Display alerts that are generated when tasks fail (in order to find the source of these errors), when suspect / infected files are found on workstations or whenever an error occurs; Create and display different reports and statistics.
Note
To install only the management console on a workstation you must perform a custom installation of the BitDefender Enterprise Manager. When reaching the third installation step, click Custom and in the window that appears disable all components other than the BitDefender Enterprise Management Console.
Important
If you do not want to install the BitDefender Management Console on your system, but still wish to gain access to the BitDefender Server, you can use the Terminal Services Console (Remote Desktop Connection) to connect to the workstation that has installed the BitDefender Management Console and then work normally.

Processor - Intel Pentium Compatible processor Minimum hard disk space - 10MB Minimum RAM Memory - 64MB Operating system - Windows NT SP6, Millennium, 2000, XP or 2003 Minimum resolution - 800x600 / 16 bit Software - Internet Explorer 5.0(+)
Note
You may install several management consoles in a network. However it is strongly advised that only one management console should be connected to the BitDefender server at a certain moment. Otherwise, multiple connections to the same server may compromise the functionality of the management console.
7.4. BitDefender Deployment Tool

This is a independent component. It allows for the remote installation of the BitDefender Local Manager, supplanting the need to locally install it on each workstation. However, on some operating systems (Microsoft Windows 98, Windows ME) this local installation is a necessity. In case the remote installation fails, you can create an unattended package that you will have to run on the target computers.
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07
The Architecture
Note
You can put it on a cd, on a shared folder, send it by e-mail or use a logon script in order to install it on the workstations.

Operating system - Windows NT SP6, 2000, XP or 2003 Software - Internet Explorer 5.5(+)
7.5. BitDefender Update Server

This component allows you to set up an upgrade location within your local network. This way you needn't worry about updating the products installed on computers that are not connected to the Internet, achieving, at the same time, faster updates and reduced Internet traffic. The BitDefender Update Server is easy to configure through an intuitive step by step wizard. It will help you get the latest updates for all BitDefender products.
Important
You must publish the folder where you download the updates by using BitDefender HTTP Server or another HTTP server like IIS or Apache.

Processor - Intel Pentium Compatible processor Minimum hard disk space - 100MB (for updates) Minimum RAM Memory - 64MB Operating system - Windows NT SP6, 2000, XP or 2003 Software - Internet Explorer 5.0(+)
Note
The only components visible to the user are the BitDefender Management Console, BitDefender Deployment Tool and BitDefender Update Server.
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Management console
Management console
Management console
General view
Management console
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8. General view
To access the management console, use the Windows Start menu, by following the path: Start -> Programs -> BitDefender Enterprise Manager -> BitDefender Management Console.
BitDefender Enterprise Management Console The management console contains a configuration bar, a main menu, a toolbar and a status bar. Each one of them will be analyzed further.
8.1. The Configuration bar

The configuration bar organizes the management console in four sections:
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Clients administration section (Clients).
Tasks administration section (Tasks).
Alerts administration section (Alerts).
Reports administration section (Reports).
8.2. The Main menu

The main menu contains the following options: File, Tools, View, Clients & Groups, Tasks, Alerts, Reports and Help. Each one will be analyzed further. The Main menu The File menu has the following options:
Button
Disconnect Change password Exit
Description
Interrupts the connection with the BitDefender Server. Changes the current access password to BitDefender Server. Disconnects the management console from the server and closes the console window.
The Tools menu has the following options:
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Button
Description
BitDefender Deployment Launches the tool that helps you install BitDefender Tool products on workstations. Network Builder Wizard Launches the tool that discovers all the online computers from a specified domain or all the computers from the domain on which the server is installed (by using the Active Directory option) and joins them into groups according to the filters created by you. The next logic step is to run BitDefender Deployment Tool on all listed clients. BitDefender Update Server You can launch the Update Server from the Management Console. Export / Import Settings This new wizard helps you save and load BDEM setWizard tings. Enterprise LiveUpdate Manager Using LiveUpdate you can update your Enterprise Manager Server.
The View menu has the following options:
Button
Toolbar Status bar Refresh
Description
Select / deselect this option if you wish to show / hide the toolbar. Select / deselect this option if you wish to show / hide the status bar. Refreshes the current view.
The Clients & Groups menu contains three sub-menus (Clients, Groups and Antivirus Status) and three shortcuts leading to the clients / groups / antivirus section. The Clients menu has the following options:
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Description
To run certain protection tasks on the selected workstations. Once selected the task, a wizard that will guide you in selecting the tasks options, will appear. BitDefender To install BitDefender products on selected workstation.
Execute Task
Install Products
Add Selected Clients to To add the selected clients to a group. Group Delete Selected Clients Restore Deleted Clients Export List Ping Client To delete the selected clients. To restore one or more deleted clients. To export the list of clients and groups of a certain server. It is very useful if you need to print it. To verify a client's status: online or offline.
Manage Client's Services To access the services of the selected workstation. Import Task Templates To make available the tasks templates of a BitDefender from Selected Clients product installed on a workstation for all the other clients. The imported tasks templates will become visible in the Task Templates section.
Note
The imported tasks templates must be VALID.
Display Alert for the Selec- To open the Alerts section where you can view only the ted Client(s) alerts received from the selected workstation(s). Select all Clients Deselect all Clients Select all Online Clients Select all Offline Clients To select all clients. To deselect all clients. To select all online clients. To select all offline clients.
Select all Unsupported To select all unsupported clients. A client is considered Clients to be unsupported either when the version of BitDefender Local Manager is older than 2.2 or it has no BitDefender Local Manager installed (it was discovered by the NetBuilder Wizard).
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Option
Properties Refresh
Description
To display the list of BitDefender products installed on that computer. To refresh the content of the Clients pane.
The Groups menu has the following options:
Option
New Group Delete Selected Group Remove Selected Client Export List Properties Refresh
Description
To create a new group. To delete the selected group. To change the structure of a group by deleting certain clients. To export the list of clients and groups of a certain server. It is very useful if you need to print it. To display / modify the group's properties. To refresh the content of the Groups pane.
The Antivirus Status menu has the following options:
Option
Export List Refresh
Description
To export a list with the antivirus status on all clients. It is very usefull if you need to print it. To refresh the content of the Antivirus Status pane.
The Tasks menu contains three sub-menus (Tasks Templates, Active Tasks and Scheduled Tasks), three shortcuts leading to the tasks sections and the Settings option. Use the Settings option to configure BitDefender to delete the response files from the disk, if they are older than a specified number of days. You can also select to delete those response files from the active tasks list as well.
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On the Task menu from the Management Console, click Settings to determine how long your response files will be displayed. The following window will appear:
Delete the response files older than [x] days Type the number of days in the corresponding field and click OK. The Tasks Templates menu has the following options:
Option
New Task Delete Task Template Refresh
Description
To create a new task. A wizard that will help you select the options for the task will appear. To delete the selected task template. To refresh the content of the Task Templates pane.
The Active Tasks menu has the following options:
Option
Stop Task
Description
To interrupt the selected task.
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Option
Stop All Tasks Run Task Again Delete Task
Description
To stop all active tasks in that moment. To execute the selected task again. To delete the selected task from list, without interrupting its execution.
Query All Running Tasks To refresh the status of all the running tasks.
Delete All Running Tasks To delete all tasks that are running at that moment. Delete All Finished Tasks To delete all finished tasks from list. Delete All Failed Tasks Properties Refresh To delete all failed tasks from list. To display the properties of the selected task. To refresh the content of the Active Tasks pane.
The Scheduled Tasks menu has the following options:
Option
New Scheduled Task Run Task
Description
To create a new scheduled task. To launch a task. The task will be immediately executed, despite the fact it was supposed to run at a later moment. To delete the selected task from list. To modify the name of the selected task. An edit window where you can type the new name for the selected task will appear. To display / modify the task's properties. To refresh the content of the Scheduled Tasks pane.
Delete Task Rename Task
Properties Refresh
The Alerts menu contains two sub-menus (Main Alerts Pane and Email Settings) and two shortcuts leading to the alerts sections. The Main Alerts Pane menu contains the following options:
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Description
To delete only the selected alerts. To delete only the alerts that are already read. To delete all alerts. To mark the selected alert as read. To mark the selected alert as unread.
Delete Selected Delete Read Alerts Delete All Alerts Mark As Read Mark As Unread
Display Alerts for All Cli- To display all alerts. ents Refresh To refresh the content of the Alerts section.
The Email Settings menu contains the following options:
Option
Add Email Address Delete Address Refresh
Description
To add a new email address in the Email Settings pane. To delete the selected email address. To refresh the content of the Email Settings pane.
The Reports menu contains two sub-menus (Reports and System Log) and two shortcuts leading to the reports sections. The Reports menu contains the following options:
Option
Create Report File New Folder Refresh Folder List
Description
To create a new report file. A wizard that will guide you in selecting the options for the report appears. To create a new folder. To refresh the folders section.
Show file count in folders To view the number of files within the folder into brackets.
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The System Log sub-menu contains only one option: Clear Log. This option deletes the information about the management console's activity. The Help menu has the following options:
Option
Help Topics Online Support
Description
Displays the electronic documentation. The link to the online support.
Visit BitDefender Web Site Leads to the BitDefender Web Site. About BitDefender Enter- Displays information about the copyright and the current prise Manager... version of the product. Here you can register your product.
8.3. The Toolbar

The toolbar contains a series of buttons, which are enabled only if certain conditions are met (some of them are visible only if you have already accessed a certain section of the management console).
Note
For instance, if you have entered the Clients section, you can see some buttons that would not be visible any more, if you accessed the Reports section.
The Toolbar The buttons described in the below table are visible no matter the current section you are in: - Interrupts the connection with the BitDefender Server. - Shortcut leading to the About section. - Shortcut leading to the Clients section.
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- Shortcut leading to the Groups section. - Shortcut leading to the Antivirus Status section. - Shortcut leading to the Task Templates section. - Shortcut leading to the Active Tasks section. - Shortcut leading to the Scheduled Tasks section. - Shortcut leading to the Alerts section. - Shortcut leading to the Email Settings section. - Shortcut leading to the Reports section. - Shortcut leading to the Activity Log section. - The button makes the refresh of the section the user is currently in.
8.4. The Status bar

The status bar offers a short description of the menu option you have selected or gives some information about the section you are into. The Status bar For instance, if you are in the clients' section it shows you the number of online, offline and unsupported clients.
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9. Clients administration
To manage the clients and groups, click Clients in the configuration bar. The Clients window is structured in three sections: Clients, Groups and Antivirus Status. In the Clients section you can see and administrate all the BitDefender Enterprise Manager clients. In the Groups section you can administrate all the groups of clients. In the Antivirus Status section you can see the antivirus status of all the clients. It is worth mentioning that when an activity (like antivirus scanning or update for example) is initiated, it can be set to run on a few workstations or on entire group.
9.1. Clients section

In order to administrate the clients, it is necessary to enter the Clients section. You can access it by doing one of the following: Click Clients from the configuration bar. On the Clients&Groups menu, click Go to Clients Pane. Click the Open Clients Pane button from the toolbar.
Use the shortcut CTRL+1. The following window will appear:
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Clients When you access this section, you will see a list of all the clients or possible clients (if you used Network Builder Wizard). In that list you will find besides the workstation name, also the IP address, the status (online/offline/unsupported), the BitDefender Local Manager version on that workstation, the operating system and the IP address of the server it is subordinated to. BitDefender Management Console has a visual system for displaying the clients and the alerts from the client workstations. In the Clients pane you may find three types of icons associated with the clients: - when the client is online. - when the client is offline. - when the version of BitDefender Local Manager from the client workstation is older than 2.2 (the client is unsupported) or when BitDefender Local Manager is not installed on that workstation (the workstation was added by using the Network Builder).
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Note
To quickly install BitDefender Local Manager on this type of workstations, select them, right-click and from the shortcut menu click Install BitDefender Local Manager.
Important
If the client is unsupported all the tasks and operations on this client will not be launched. Therefore, we recommend you to upgrade the BitDefender Local Manager on the workstations with unsupported clients.
When the server receives at least one alert from a client ( - information, - warning, - critical), the alerts importance is associated with the clients icon in the clients pane.
Note
If there are more than one alert associated with the same client, the icon of the alert with the maximum importance will be the one displayed in the Clients pane.
9.1.1. Searching for Clients with a Simple Right Click

This is one of the easiest way to find a client, even when you are dealing with a huge network. To find a client, open the BitDefender Enterprise Management Console and click Clients pane. Then, all you have to do is to right click into the window and select Search for clients or Search. The following window will appear:
You can search for a client using the following searching criteria: Name Group IP address Status Version
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Operating system Parent server Engines version
9.1.2. Selecting / deselecting clients

You can select / deselect the clients in one of the following ways: On the Clients&Groups menu, point Clients and click Select all clients / Deselect all clients respectively. Click the Select all clients / Deselect all clients button from the toolbar.
9.1.3. Adding clients in groups

You can add a client to an existing group in one of the following ways: Select the client and from the Clients&Groups menu, point Clients and click Add Selected Clients to Group. Select the client and click the Add client to group In both cases the next window will appear: Select the group or create a new group and click OK. The selected clients will be added to the group. button from the toolbar.
Adding clients to group
Note
The client will inherit all groups' scheduled tasks and he will keep his tasks too.
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9.1.4. Deleting clients

You can delete a client in one of the following ways: Select the client and from the Clients&Groups menu, point Clients and click Delete Selected Clients. Select the client and click the Delete Selected Clients button from the toolbar.
9.1.5. Restoring deleted clients

You can restore a previously deleted client in one of the following ways: On the Clients&Groups menu, point Clients and click Restore Deleted Clients. Right-click the Clients section and from the shortcut menu select Restore Deleted Clients. A new window will appear where you can select the clients you want to restore: Click the Restore Selected Clients button to end the process.
Restoring deleted clients
Important
If you re-deploy BDLM on one or more clients that have been deleted (but they are located in the Restore Selected Clients window), they will not automatically appear in the Clients section. You will need to restore them.
9.1.6. Running tasks on certain workstations

You can execute certain protection tasks on workstations in one of the following ways: Select the client and from the Clients&Groups menu, point Clients, click Execute Task and select the task you want to execute.
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Right-click the selected client and from the shortcut menu click Execute Task and select the task you want to execute. Once the task is selected, the task wizard will appear.
9.1.7. Importing tasks templates

This implies making available the tasks templates of a BitDefender product installed on a workstation to all the other clients. You can proceed in one of the following ways: Select the client and from the Clients&Groups menu, point Clients, click Import Tasks Templates from Selected Clients. Right-click the selected client and from the shortcut menu click Import Tasks Templates from Selected Clients. The imported tasks templates will become visible in the Tasks Templates section.
9.1.8. Exporting lists

You can export a list with all the clients and groups administrated by a certain server. It is very useful if you need to print it. Proceed in one of the following ways: On the Clients&Groups menu, point Clients, click Export List. Right-click the Clients section and from the shortcut menu click Export List.
9.1.9. Checking a client's status (online or offline)

Proceed in one of the following ways: On the Clients&Groups menu, point Clients, click Ping Client. Right-click the Clients section and from the shortcut menu click Ping Client.
9.1.10. Managing client's services

This option allows the quick access to the selected workstation services. In this way, one may check the status of the BitDefender services. Proceed in one of the following ways:
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Select the client and from the Clients&Groups menu, point Clients, click Manage Client's Services. Right-click the selected client and from the shortcut menu click Manage Client's Services.
9.1.11. Displaying alerts for a certain client

This option allows the opening of the Alerts pane displaying only the received alerts from the server on the mentioned workstation. It is extremely useful in order to easily view the alerts on a workstation which requires immediate attention of the system administrator. Proceed in one of the following ways: Select the client and from the Clients&Groups menu, point Clients, click Display Alerts for the Selected Client(s). Right-click the selected client and from the shortcut menu click Display Alerts for the Selected Client(s).
9.1.12. Viewing a client's properties

In order to see the installed BitDefender products and their components on a client, proceed in one of the following ways: Select the client and from the Clients&Groups menu, point Clients, click Properties. Right-click the selected client and from the shortcut menu click Properties.
9.1.13. Refreshing the image of clients in the network

To refresh the content of the Clients pane, you must do one of the following: On the Clients&Groups menu, point Clients and click Refresh. Click the Refresh Press F5. button from the toolbar.
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9.1.14. Mouse Wheel Control

You can use the mouse wheel to scroll the page up and down.
9.1.15. The shortcut menu

Right click on a client to open the shortcut menu: If you right-click the Clients section and there is no client selected, a similar menu appears. The only enabled options of this menu are Export List, Select all Clients, Select all Online Clients, Select all Offline Clients and Refresh.
Shortcuts
Note
The shortcut menu is similar to the one opened from the main menu (click Clients&Groups and point Clients) that was described before.
9.2. Groups section

In order to administrate the groups of clients, it is necessary to access the Groups section. You can access it by doing one of the following: Click Clients from the configuration bar and click the Groups tab. On the Clients&Groups menu, click Go to Groups Pane.
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Click the Open Groups Pane
button from the toolbar.
Groups The groups are presented as expandable menus. To see the workstations a group contains, click the "+" sign corresponding to that group. If you want to restrain the group, click "-" sign. The number of clients within a group is displayed into brackets after the groups name.
9.2.1. Creating a new group

You can create a group in one of the following ways: On the Clients&Groups menu, point Groups and click New Group. Click the New group button from the toolbar.
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In both cases the next window will appear: Type the name of the new group in the Group name field and a short description in the Group description field. Click OK.
New Group
9.2.2. Deleting a group

You can delete a group in one of the following ways: Select the group and from the Clients&Groups menu, point Groups and click Delete Selected Groups. Select the client and click the Delete Selected Groups button from the toolbar.
A window will appear asking you to confirm the action. Click OK if you agree or Cancel if you changed you mind.
9.2.3. Deleting clients from a group

You can change the structure of a group by deleting certain clients, in one of the following ways: Expand a groups, select a client and from the Clients&Groups menu, point Groups and click Remove Selected Clients. Select the client and click the Remove Selected Clients The client will be eliminated from the group. button from the toolbar.
Note
This option is available only for one client at a time.
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You can export a list with all the groups administrated by a certain server. It is very useful if you need to print it. Proceed in one of the following ways: On the Clients&Groups menu, point Groups, click Export List. Right-click the Groups section and from the shortcut menu click Export List.
9.2.5. Viewing a group's properties

In order to see the properties of a group, proceed in one of the following ways: Select the group and from the Clients&Groups menu, point Groups, click Properties. Select the group and click the Properties button from the toolbar.
9.2.6. Refreshing the image of groups

To refresh the content of the Groups pane, you must do one of the following: On the Clients&Groups menu, point Groups and click Refresh. Click the Refresh Press F5. button from the toolbar.

Right click on a group to open the shortcut menu:
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If you right-click the Groups section and there is no group selected, a similar menu appears. The only enabled options of this menu are New Group, Export List and Refresh.
Note
The shortcut menu is similar to the one opened from the main menu (click Clients&Groups and point Groups) that was described before.
Shortcuts
9.3. Antivirus Status section

In order to see the antivirus status on all clients, it is necessary to access the Antivirus Status section. You can access it by doing one of the following: Click Clients from the configuration bar and click the Antivirus Status tab. On the Clients&Groups menu, click Go to Antivirus Status Pane. Click the Open Antivirus Status Pane button from the toolbar.
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Antivirus Status When you access this section, you will see a list of all clients. In that list you will find: the workstation name, the IP address, the registration status, the shield status, the automatic update status and the number of the virus signatures.
9.3.1. Searching for Clients with a Simple Right Click

This is one of the easiest way to find a client, even when you are dealing with a huge network. To find a client, open the BitDefender Enterprise Management Console and click Antivirus Status pane. Then, all you have to do is to right click into the window and select Search for clients or Search. The following window will appear:
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You can search for a client using the following searching criteria: Name IP address Product Name Registered Shield Firewall Antispam Live!Update Last update Engines Version

You can export a list containing the antivirus status of all the clients. It is very useful if you need to print it. Proceed in one of the following ways: On the Clients&Groups menu, point Antivirus Status, click Export List. Right-click the Antivirus Status section and click Export List. Exporting Expired Clients List with a Simple Right Click . You can also export a list containing complete information regarding the expired clients. On the Antivirus Status pane from the Management Console right click and select export expired.
9.3.3. Refreshing the image of the section

To refresh the content of the Antivirus Status pane, you must do one of the following: On the Clients&Groups menu, point Antivirus Status and click Refresh.
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Click the Refresh Press F5.
9.3.4. Antivirus Status for Server Products

A server client will be displayed as a different kind of client on the Antivirus Status pane. When you deploy a server product on a client computer, on the Antivirus Status pane from Management Console you will see a different icon for this kind of client . By clicking a server client, a new window with important data about server products installed on the respective computer will appear.
A server client status You can change the window's size using the upper splitter. To close the window, just click another client.
Note
The information displayed in the above window are real time data about the server client computer. If the respective server client stops or if it is not responding for 15 seconds, the following message will appear:
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No response from client server
9.3.5. Mouse Wheel Control

You can use the mouse wheel to scroll the page up and down.

Right-click the Antivirus Status section to open the shortcut menu.
Shortcuts
Note
The shortcut menu is similar to the one opened from the main menu (click Clients&Groups and point Antivirus Status) that was described before.
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10. Tasks administration

To manage the tasks, click Tasks in the configuration bar. The Tasks window is structured in three sections: Tasks Templates, Active Tasks and Scheduled Tasks. In the Tasks Templates section you can launch different tasks. They can be of many types, depending on the BitDefender products that are installed on the workstations. installation of the antivirus product uninstall of the antivirus product registration of the antivirus installed on the workstation on demand scan of certain clients/groups get antivirus status configuration of the virus shield that is installed on the workstation display of the BitDefender products that are installed on the workstations send a message to users virus definitions update In the Active Tasks section you can see all the tasks and there parameters. In the Scheduled Tasks section you can see all the scheduled tasks and there parameters. Here you can modify any scheduled task.
10.1. Tasks Templates section

In order to create a new task, it is necessary to access the Task Templates section. You can access it by doing one of the following: Click Task Templates from the configuration bar. On the Tasks menu, click Go to Tasks Templates Pane. Click the Open Task Templates Pane button from the toolbar.
Use the shortcut CTRL+4.
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This section contains many templates files necessary for different tasks. By doubleclicking any of these icons, you will launch the wizard that will help you select the protection options.
Task Templates You can view the following task templates:
BitDefender Client Workstations

Install BitDefender Client Professional Plus / Standard v8 - to install antivirus package on selected workstations. If you want to restart target computers after the installation process, launch the corresponding task. Register BitDefender products - to register BitDefender products. Configure Client - to configure the BitDefender products installed on workstations. Get Client Status - to receive information about products installed on workstations.
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Update Client - to update the clients. Scan systems for viruses - to scan the clients. Uninstall BitDefender Client - to uninstall antivirus package on selected workstations. If you want to restart target computers after the process, launch the corresponding task.
Only for BitDefender Professional / Standard Edition v7

Configure Virus Shield to configure the Virus Shield. Update products or/and virus definitions - to update the clients.
BitDefender Enterprise Manager (General)

Change the BitDefender Client Computers(BDLM) to a different Enterprise Server - to change the address of the parent server of a client or a group of clients. This task helps also whenever you want only a group of particular clients to belong to another parent server, while the parent server of the other clients remains unchanged. Change the Inform Interval of a Client to its parent Enterprise Server - to determine the connection interval between the client and his server parent. The client will try to connect to server on a periodical basis that you have decided. This option is very useful when you want to reduce the traffic between the server and the clients because of the network limitations.
General
List installed BitDefender products - to show a list with all the BitDefender products installed on the selected workstations. Send a message to clients - to send a message to specified clients.
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Windows Update Management

Configure Windows Update - to configure the update of windows on specified clients. Get Windows Update Status - to receive information about the windows update status on specified clients.
Creating a new task

To create a new task proceed in one of the following ways: Double-click the desired task. Select the task and from the Tasks menu, point Task Templates and click New Task. Select the task and click New task button from the toolbar.
A wizard will appear helping you to select the task's options.
Deleting tasks
You can delete a task in one of the following ways: Select the task and from the Tasks menu, point Task Templates and click Delete Task Template. Select the task and click the Delete task A confirmation window will appear. Click OK. button from the toolbar.
Important
In order to restore a previously deleted task template you will have to repair the product. When doing this, you will lose all enterprise clients.
Refreshing the image of the section

To refresh the content of the Task Templates pane, you must do one of the following: On the Tasks menu, point Task Templates and click Refresh.
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Click the Refresh Press F5.
Duplicating a Task Template with a Simple Right Click

You can duplicate and rename your task templates as you wish. To duplicate a task template, on the Task templates pane from the Management Console right click a task and select Duplicate task template.
Note
There is an infinite number of copies for you to create. Although you can make maximum 10 copies of a single task template, you can also make a copy of a copy, so it results an infinite number of copies. If you rename the task template's copy, you can use at least one character and maximum 130 characters.
The shortcut menu

Right-click a task to open the shortcut menu. If you right-click the Task Templates section and there is no task selected, a similar menu appears. The only enabled option of this menu is Refresh. Shortcut
Note
The shortcut menu is similar to the one opened from the main menu (click Tasks and point Tasks Templates) that was described before.
10.1.1. Install BitDefender Antivirus

To install BitDefender Client Standard / Professional Plus 8 on the selected workstations, you must double-click the Install BitDefender Client Standard / Professional Plus 8 icon. If you want to restart the workstations after the installation process is over, double-click the Install BitDefender Client Standard / Professional Plus 8 (automatically restart target machines if needed) icon. This will launch the wizard, which will guide you through the installation process.
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Note
You can also install BitDefender Client Standard / Professional Plus 8 with the BitDefender Deployment Tool. In the third step of the wizard select BitDefender Antivirus.
Installation steps Installation steps: 1. Click Next. 2. Click Next. 3. You must select the clients and/or the groups.
Note
If a group contains at least one client then a double-click on that group's name or its corresponding icon will expand that group.
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You can choose to run the task on one or several clients. To select all the clients from a group select the check box corresponding to that group's name.
Important
If you schedule a task on an entire group of clients, the task will be launch even on the clients added at a later time.
Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. For a scheduled task, click Scheduled for later and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run. Select One time only to run the task on the selected clients only once at a specified moment. Start date - click the arrow corresponding to the field and select a day from the calendar that appears. Start time - type the hour when the task will launch. You can use the corresponding arrows up/down.
Important
The task may fail if the target workstation is offline, therefore select the check box corresponding to If a client is offline, run the task when the client is online.
Once you specified all the information, click Next to view a summary description of the task. 5. The last window of the wizard contains all the information regarding the task. Click Finish. Depending on the run time you have selected, the task will appear in the Active Tasks section, in case it is an immediate task or in the Scheduled Tasks section, if it is a scheduled task.
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10.1.2. Register BitDefender products

To register the products installed, you must double-click the products icon. Register BitDefender This will launch the wizard, which will guide you through the registration process.
Registration steps Registration steps: 1. Click Next. 2. This step consists in typing the registration key in the Enter registration key field.
Important
You cannot register the same product twice with the same key. However if you do that the second registration task will fail with an "invalid key" message.
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After you have entered the registration key, click Next to continue. 3. You must select the clients and/or the groups.
Note
Important
Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run. Select One time only to run the task on the selected clients only once at a specified moment. Start date - click the arrow corresponding to the field and select a day from the calendar that appears. Start time - type the hour when the task will launch. You can use the corresponding arrows up/down.
Important
Once you specified all the information, click Next to view a summary description of the task. 5. The last window of the wizard contains all the information regarding the task.
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Click Finish. Depending on the run time you have selected, the task will appear in the Active Tasks section, in case it is an immediate task or in the Scheduled Tasks section, if it is a scheduled task.
10.1.3. Configure BitDefender

To configure BitDefender on clients, you must double-click the icon. Configure Client This will launch the wizard, which will guide you through the configuration process.
Configuration steps Configuration steps: 1. Click Next. 2. The configuration options are grouped in five categories: General Settings, Shield Settings, AntiSpam Settings, Firewall Settings and Update Settings.
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Note
You can observe that some options, although the "+" sign appears, cannot be opened. The reasons that these options weren't selected yet. You will observe that if you select them, they can be opened.
General Settings . Select the check box corresponding to General Settings in order to enable this category of options. The following options are available: Load BitDefender when Windows Starts - automatically launches BitDefender at system startup.
Important
This is highly recommended.
Start minimized - minimizes the BitDefender management console after it has been loaded at system startup. Only the BitDefender Icon will appear in the system tray. Keep protection active on console exit - even when the management console is closed (from the system tray too), BitDefender continuously protects you. Keep protection active on console exit - even when the management console is closed (from the system tray too), BitDefender continuously protects you. Receive security notifications - receives from time to time security notifications regarding virus outbreaks, sent by the BitDefender server. Show splash screen - shows the screen that appears when you launch BitDefender. Send virus reports - sends to the BitDefender Labs reports regarding viruses identified in your computer. It helps us keep track of virus-outbreaks.
Important
Show on-screen notes - shows pop-up windows regarding the product status.
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Set password protection - enables setting a password in order to protect the BitDefender configuration. Type in the password in the corresponding field. From now on, if the user wants to change the BitDefender configuration options, he will be asked to type in the password. Shield Settings . The Virus Shield protects your computer by scanning e-mail messages, downloads and all accessed files. Select the check box corresponding to Shield Settings in order to enable this category of options. First you must activate Virus Shield (by selecting the check box corresponding to it). Then, type in the number of minutes between which the Virus Shield sends antivirus status alerts. Select the check box corresponding to Advanced Settings and the following options becomes available: Monitor File System Activity - You can select the object you want to scan and the action to take on the infected files. Select Scan accessed files to scan the accessed files and the communications through Instant Messaging Software applications (ICQ, NetMeeting, Yahoo Messenger, MSN Messenger). Further on, select the type of the files you want to be scanned. The following options are available:
Option
Scan all files
Description
All the accessed files will be scanned, regardless their type.
Scan user defined exten- Only the program files will be scanned. This means sions only the files with the following extensions: exe, bat, com, dll, ocx, scr, bin, dat, 386, vxd, sys, wdm, cla, class, ovl, ole, hlp, doc, dot, xls, ppt, wbk, wiz, pot, ppa, xla, xlt, vbs, vbe, mdb, rtf, htm, hta, html, xml, xtp, php, asp, js, shs, chm, lnk, pif, prc, url, smm, pfd, msi, ini, csc, cmd, bas, eml, nws. Exclude extensions from Only the files with the extensions specified by the scan user will be scanned. These extensions must be separated by ";".
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Option
Exclude path from scan
Description
The files with the extensions specified by the user will NOT be scanned. These extensions must be separated by ";". Also the accessed archives will be scanned. All packed files will be scanned.
Scan inside archives Scan packed files
Select Scan floppy drive on access if you wish to scan the floppy drive, when it is accessed. Click the arrow corresponding to Action to take when a virus is found and select from the list the first action on infected files. BitDefender allows selecting two actions in case an infected file is found. The second action is enabled only in case the first action you selected is to disinfect the infected files. You can select one of the following actions:
Option
Description
Deny access and continue In case an infected file is detected, the access to this will be denied. Clean file Delete file Move to quarantine To disinfect the infected file. To delete the infected files immediately, without any warning. The infected files are moved into quarantine.
Note
When the virus is in quarantine it can't do any harm.
Click the arrow corresponding to Second action to take when first fails and select from the list the second action on the infected files. The following options are available:
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Option
Description
Deny access and continue In case an infected file is detected, the access to this will be denied. Delete file Move to quarantine To delete the infected files immediately, without any warning. The infected files are moved into quarantine.
Note
When the virus is in quarantine it can't do any harm.
Click Do not scan files greater than and type in the maximum size of the files to be scanned. If the size is 0 Kb, all files will be scanned. Monitor Registry Activity - A very important part of the Windows operating system is called the Registry. This is where Windows keeps its settings, installed programs, user information and so on. The Registry is also used to define which programs should be launched automatically when Windows is started. Viruses often use this in order to be automatically launched when the user restarts his computer. BitDefender keeps an eye on the Windows Registry - this is again useful for detecting Trojan horses. It will alert you whenever a program will try to modify a registry entry in order to be executed at Windows start-up.
Note
BitDefender will usually alert you when you install new programs that need to run after the next startup of your computer. In most cases, these programs are legitimate and can be trusted.
Monitor Email Activity - all the incoming e-mail messages will be scanned by BitDefender.
Important
This is highly recommended.
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Show warning when a virus is found an alert window will be displayed when a virus is found in a file or in an e-mail message. For an infected file the alert window will contain the name of the virus and the path to it, and in case of an infected e-mail the window will contain information about the sender, the receiver and the virus name. AntiSpam Settings . Select the check box corresponding to AntiSpam Settings in order to enable this category of options. You can see three categories of options:AntiSpam General Settings, AntiSpam Advanced Settings and AntiSpam Filters. AntiSpam General Settings . The following options are available: AntiSpam Enabled - activates the antispam protection. Mark spam messages in subject - all the email messages considered Spam will be tagged with Spam in subject. Tolerance level - set the tolerance level (the spam score). BitDefender checks all the message components against many rules, (i.e. not only the header but also the message body in either HTML or text format), using the Bayesian filter, the URL filter and the Heuristic filter. Each rule is given a numerical value and the aggregate of these values is an overall spam score that ranges from 0-100. The overall spam score is measured against the desired level of spam sensitivity (threshold), and a decision is made whether the message is spam or is valid. If the threshold level exceeds the spam score for a message, the message is considered spam. Exceptions are made if the sender is on the White list. The default Spam Threshold is 80. If you reduce this value the filter will let some spam through. If you increase this value very little spam will pass, but some legitimate messages may be tagged as spam. AntiSpam Advanced Settings . The following options are available: Automatically add to Friends list - if you select this option, the next time the user clicks the Not Spam button from the BitDefender Toolbar (located in Outlook / Outlook Express) the sender will be automatically added to the Friends list. Automatically add to Spammers list - if you select this option, the next time the user clicks the Is Spam button from the BitDefender Toolbar (located in
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Outlook / Outlook Express) the sender will be automatically added to the Spammers list.
Important
These buttons are used to train the Bayesian filter.
Limit the dictionary size to 200000 words - with this option you can set the size of the Bayesian dictionary - smaller is faster, bigger is more accurate. The recommended size is: 200.000 words. AntiSpam Filters . The following filters are available: Heuristic filter - The Heuristic filter performs set of tests on all the message components, (i.e. not only the header but also the message body in either HTML or text format), looking for words, phrases, links or other characteristics of Spam. It detects also the e-mail messages with SEXUALLY EXPLICIT in the subject line. Select the checkbox corresponding to Block Explicit Content to consider these messages SPAM.
Note
Starting May 19th 2004, Spam that contains sexually oriented material must include thewarning SEXUALLY EXPLICIT: in the subject line or face fines for violations of federal law.BitDefender will tag these messages as SPAM.
Most of the Spam messages are written in Cyrillic and / or Asian charsets. You can configure the Heuristic filter to reject all the e-mail messages written in these charsets. Bayesian filter - The Bayesian filter module classifies messages according to statistical information regarding the rate at which specific words appear in messages classified Spam as compared to those declared non-Spam (by you or by the heuristic filter). This means, for example, if a certain four-letter word is seen to appear more often in Spam, it is natural to assume there is an increased probability that the next incoming message that includes it actually IS Spam. All relevant words within a message are taken into account. By synthesizing the statistical information, the overall probability for the whole message to be Spam is computed. This module presents another interesting characteristic: it is trainable. It adapts quickly to the type of messages received by a certain user, and stores information
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about all. To function effectively, the filter must be trained, meaning, to be presented with samples of Spam and legitimate messages, much like a hound is primed to trace a certain scent. Sometimes the filter must be corrected too prompted to adjust when it makes a wrong decision.
Important
The user can correct the Bayesian module by using the Is Spam and Not Spam buttons from the BitDefender toolbar (located in Outlook or Outlook Express).
Friends/Spammers lists - Most people communicate regularly to a group of people or even receive messages from companies or organizations in the same domain. By using friends or spammers lists, you can easily classify which people you want to receive e-mail from (friends) no matter what the message contains, or which people you never want to hear from again (spammers).
Important
The user can manage the friends/spammers list from the BitDefender Management Console or from the BitDefender toolbar (located in Outlook or Outlook Express).
URL filter - Most of the Spam messages contain links to various web locations (which contain more advertising and the possibility to buy things, usually). BitDefender has a database, which contains links to these kinds of sites. Every URL link in an e-mail message will be checked against the URL database. If a match is made, +45 will be added to the Spam score of the message.
Important
Every time you perform an update new rules will be added to the heuristic filter and new links will be added to the URL filter. This will help increase the effectiveness of the AntiSpam engine.
Firewall Settings . The Firewall protects your computer from inbound and outbound unauthorized connection attempts. It is quite similar to a guard at your gate - it will keep a watchful eye on your Internet connection and keep track of who to allow access to the Internet and who to block. A firewall is essential if you have a broadband or DSL connection. It is effective in blocking Trojan horses and other tools installed by hackers, who try to compromise your privacy and send your personal information, like credit card numbers, from your computer to the hacker. Select the check box corresponding to Firewall Settings in order to enable this category of options. First you must activate the Firewall (by selecting the check box correspond-
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ing to it). You can also block all the internet trafic from the target workstations. Select the check box corresponding to Advanced Settings and the following options becomes available: Program Control - keeps track of programs connecting to the Internet and is essential for blocking Trojan horses. Dial Control - alerts the user when a program attempts to dial a phone number. Script Control - prevents running of scripts from sources you dont trust. Cookie Control - ensures the user's privacy when using the Internet. Update Settings . Select the check box corresponding to Update Settings in order to enable this category of options. You can see two categories of options: Modify update location and proxy on client and Modify automatic update options on client. Modify update location and proxy on client . The following options are available: Update location - If you are connected to a local network that has BitDefender virus signatures placed locally, you can change the location of the updates here. By default this is: http://upgrade.bitdefender.com. Use proxy - In case the company uses a proxy server check this option. The following settings must be specified. Proxy sets - type in the IP or the name of the proxy server and the port BitDefender uses to connect to the proxy server.
Important
Syntax: name:port or ip:port.
Proxy user - type in a user name recognized by the proxy.
Important
Syntax: domain\user.
Proxy password - type in the valid password for the previously specified user. Modify automatic update options on client . The following options are available:
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Automatic check for updates - This ensures that BitDefender automatically checks our servers for available updates. The following settings must be specified. Automatic update - If BitDefender detects a new update on our servers, then with this option on, BitDefender downloads and implements the update. Verify every [x] hours - Sets how often BitDefender checks for updates The default time interval is 3 hours. Ask for confirmation before updating - You will be asked before downloading and installing the updates. Select the check box corresponding to Save settings as default to keep the same configuration for the future tasks. Click Next. 3. You must select the clients and/or the groups.
Note
Important
Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. For a scheduled task, click Scheduled for later and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run. Select One time only to run the task on the selected clients only once at a specified moment.
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Start date - click the arrow corresponding to the field and select a day from the calendar that appears. Start time - type the hour when the task will launch. You can use the corresponding arrows up/down.
Important
10.1.4. Get BitDefender status

To obtain the BitDefender status of the selected workstations, you must double-click the Get Client Status icon. This will launch the wizard, which will guide you through the task.
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Wizard steps Wizard steps: 1. Click Next. 2. Select the components you want to receive information about and click Next. 3. You must select the clients and/or the groups.
Note
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Important
Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. For a scheduled task, click Scheduled for later and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run. One time only - to run the task on the selected clients only once at a specified moment. Every hour - to run the task on the selected clients every hour. Every 12 hours - to run the task on the selected clients at every 12 hours. Every day - to run the task on the selected clients daily. Every two days (48 hours) - to run the task on the selected clients at every 2 days. Every three days (72 hours) - to run the task on the selected clients at every 3 days. Weekly - to run the task on the selected clients weekly. Monthly - to run the task on the selected clients monthly. Start date - click the arrow corresponding to the field and select a day from the calendar that appears. Start time - type the hour when the task will launch. You can use the corresponding arrows up/down.
Important
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10.1.5. Update BitDefender

To create an update task for one or more workstations, you must double-click the Update Client icon. This will launch the wizard, which will guide you through the task.
Wizard steps Wizard steps:
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1. Click Next. 2. This step consists in choosing what type of update to perform: virus definitions update, product update or both. You can also introduce the update location (inside the network or on the Internet) and the proxy settings (in case you are using proxy). The following options are available: Update location - If you are connected to a local network that has BitDefender virus signatures placed locally, you can change the location of the updates here. By default this is: http://upgrade.bitdefender.com. If you have setup a local update server using the BitDefender Local Update Server you must enter the update address in one of the following ways:
http://computer_name in case you setup the update on port 80. http://computer_name:port if you setup the update on a different port.
Use proxy - In case the company uses a proxy server check this option. The following settings must be specified. Proxy sets - type in the IP or the name of the proxy server and the port BitDefender uses to connect to the proxy server.
Important
Syntax: name:port or ip:port.
Proxy user - type in a user name recognized by the proxy.
Important
Syntax: domain\user.
Proxy password - type in the valid password for the previously specified user. Virus definitions update - As new threats appear, the files containing virus signatures must be updated to ensure permanent up-to-date protection against them. Product update - When a new product version is released, new features and scan techniques are introduced to the effect of improving the product's performance.
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Select the check box corresponding to Save settings as default to keep the same configuration for the future tasks. Click Next. 3. You must select the clients and/or the groups.
Note
Important
Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. For a scheduled task, click Scheduled for later and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run. One time only - to run the task on the selected clients only once at a specified moment. Every hour - to run the task on the selected clients every hour. Every 12 hours - to run the task on the selected clients at every 12 hours. Every day - to run the task on the selected clients daily. Every two days (48 hours) - to run the task on the selected clients at every 2 days. Every three days (72 hours) - to run the task on the selected clients at every 3 days. Weekly - to run the task on the selected clients weekly.
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Monthly - to run the task on the selected clients monthly. Start date - click the arrow corresponding to the field and select a day from the calendar that appears. Start time - type the hour when the task will launch. You can use the corresponding arrows up/down.
Important
10.1.6. Scan systems for viruses

To create a scan task for the selected workstations, you must double-click the systems for viruses icon. This will launch the wizard, which will guide you through the task. Scan
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Wizard steps Wizard steps: 1. Click Next. 2. If you want to send a message to the user when the scan starts and/or ends, type in the message text in the Start Message and End Message fields. The default messages are: When the scan starts - BitDefender Enterprise Manager will now start
to check your computer for viruses. Your computer performance will be reduced during the check.
When the scan ends - BitDefender Enterprise Manager has finished checking your computer. The scan options are grouped in five categories: Target selection, Detection, Action, Second Action and Scan options.
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Target selection . First you must specify the scan target, meaning the folders to be scanned:
Option
Path list
Description
This is a list with all system paths. To specify a path, click on the corresponding ''+'' sign. The list expands and you will see that the New item field appears. It becomes editable the moment you click on it. Type then the path. For example if you want to scan all system directories, type %SYSTEMROOT.
Note
This option is recommended especially if you want to scan only one workstation. To scan more workstations, we recommend you to use the other options for target selection.
Scan all local drives Scan all network drives Scan all floppy drives Scan Windows directory
If you select this option, all local partitions will be scanned. Scans all network drives of the selected workstations (the one appearing in My network places). To scan the floppy drives of the selected workstations. The option that allows the quick selection of the Windows directory in order to be scanned.
Scan Program Files direct- The option that allows the quick selection of the ory Program Files directory in order to be scanned. Scan system directory The option that allows the quick selection of the System directory in order to be scanned.
Note
The last three scan options were especially created in order to enable the quick selection for scanning of the most important directories.
Detection . The next step is to specify the type of the objects (archives, files and so on).
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Option
Scan boot sectors Open packed programs Open archives Open mails File mask Scan all files
Description
To scan the system's boot sector. To scan packed files. To scan inside archives. To scan e-mail archives. To scan all files no matter what their type is. Scan program files To scan only the program files. This means only only the files with the following extensions: exe, bat, com, dll, ocx, scr, bin, dat, 386, vxd, sys, wdm, cla, class, ovl, ole, hlp, doc, dot, xls, ppt, wbk, wiz, pot, ppa, xla, xlt, vbs, vbe, mdb, rtf, htm, hta, html, xml, xtp, php, asp, js, shs, chm, lnk, pif, prc, url, smm, pfd, msi, ini, csc, cmd, bas, eml, nws. Scan user defined To scan only the files with the extensions extensions specified by user. To specify an extension, select the option and then click the corresponding sign "+" to expand it. Type the extensions separated by; in the edit field. Exclude user defined To scan all files, except the ones with the exextensions tensions specified by the user. To specify the extensions, select the option and click the corresponding sign "+" to expand it. Type the extensions separated by ";" in the edit field.
Action . You must specify the action on infected or suspicious files.
First action
Report only Disinfect Delete Copy to quarantine
Description
To only report the detection of an infected file. To disinfect the infected files. To delete the infected files. To copy the infected files into the quarantine, where they will be isolated.
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First action
Move to quarantine
Description
To move the infected files into the quarantine.
You can select a second action in case the first fails.
Second action
No action Disinfect Delete Copy to quarantine Move to quarantine
Description
To ignore. To disinfect the infected files. To delete the infected files. To copy the infected files into the quarantine, where they will be isolated. To move the infected files into the quarantine.
Scan options . The next step is to select the scan options.
Options
Enable warnings
Description
Displays warning messages in case of abnormal situations, such as an open Internet port, that might be the action of a Trojan horse, running ActiveX.
Enable unknown virus de- Enables the heuristic scan of the files. The aim of the tection heuristic scan is to detect new viruses, before their appearance becomes known, using certain elements and algorithms. Because this method is not 100% sure, false alarms may appear. When such a file is detected, it is categorized as suspicious. In these cases it is recommended to send the file to analysis to BitDefender lab. Show all files in log Lists all scanned files, whether they are infected or not, along with their status (ok or infected).
Reboot target if necessary Restarts the target computers if it is necessary.
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Note
Important
Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. For a scheduled task, click Scheduled for later and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run. One time only - to run the task on the selected clients only once at a specified moment. Every hour - to run the task on the selected clients every hour. Every 12 hours - to run the task on the selected clients at every 12 hours. Every day - to run the task on the selected clients daily. Every two days (48 hours) - to run the task on the selected clients at every 2 days. Every three days (72 hours) - to run the task on the selected clients at every 3 days. Weekly - to run the task on the selected clients weekly.
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Monthly - to run the task on the selected clients monthly. Start date - click the arrow corresponding to the field and select a day from the calendar that appears. Start time - type the hour when the task will launch. You can use the corresponding arrows up/down.
Important
10.1.7. Changing the BitDefender Client Computers(BDLM) to a different Enterprise Server

To change the BitDefender client computers to a different Enterprise server, you must double-click the Change the BitDefender Client Computers(BDLM) to a different Enterprise Server icon. This will launch the wizard, which will guide you through the configuration process.
10.1.8. Change the Inform Interval of a Client to its parent Enterprise Server
To set a connection interval between the client and his server parent, you must doubleclick the Change the Inform Interval of a Client to its parent Enterprise Server icon. This will launch the wizard, which will guide you through the configuration process.
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Note
This option is very useful when you want to reduce the traffic between the server and the clients because of the network limitations.
10.1.9. Create a list with all BitDefender products installed on clients

To create a list with all the BitDefender products installed on the selected workstations, you must double-click List installed BitDefender products icon. This will launch the wizard, which will guide you through the task.
Wizard steps Wizard steps: 1. Click Next.
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2. Click Next. 3. You must select the clients and/or the groups.
Note
Important
Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. For a scheduled task, click Scheduled for later and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run. One time only - to run the task on the selected clients only once at a specified moment. Every hour - to run the task on the selected clients every hour. Every 12 hours - to run the task on the selected clients at every 12 hours. Every day - to run the task on the selected clients daily. Every two days (48 hours) - to run the task on the selected clients at every 2 days. Every three days (72 hours) - to run the task on the selected clients at every 3 days. Weekly - to run the task on the selected clients weekly. Monthly - to run the task on the selected clients monthly.
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Important
10.1.10. Send a message to clients

To send a message to clients, you must double-click the Send a message icon. This will launch the wizard, which will guide you through the task.
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Wizard steps Wizard steps: 1. Click Next. 2. Click the Type here field and introduce the message you want to send. You can choose the significance level of each message by selecting the type of icon you want to associate with it (Information, Warning or Critical) from the Message Type section. Select the check box corresponding to Save settings as default to keep the same configuration for the future tasks. Click Next. 3. You must select the clients and/or the groups.
Note
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Important
10.1.11. Configure Windows Update

To configure the windows update on clients, you must double-click the Windows Update icon. Configure This will launch the wizard, which will guide you through the configuration process.
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Wizard steps Configuration steps: 1. Click Next. 2. Click the Type here field and introduce the message you want to send. Select Automatic Update to access the configuration settings. These settings are grouped in three main categories (SUS Server options, Schedule options and Automatic Update options) and three other options.
Note
You can observe that some options, although the "+" sign appears, cannot be opened. The reasons that these options weren't selected yet. You will observe that if you select them, they can be opened.
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SUS Server options . Select the check box corresponding to Use SUS Server in order to enable this feature. Type the SUS server address and the statistics server address in the corresponding fields.
Important
If don't select this option then default Windows update location will be used.
Schedule options . Select the day and the hour when the server will check for windows updates. You can select to verify every day or a specified day from the week. Automatic Update options . You can select to notify the local administrator before downloading any updates and / or before installing them. If you don't want to notify him select the third option. Other options . Reschedule wait time - to set the reschedule wait time. Two situations are possible. If a scheduled installation is missed (because the client computer was turned off) and Reschedule wait time is not set to a value between 1 and 60, Automatic Updates waits until the next scheduled day and time to perform the installation. If a scheduled installation is missed and Reschedule wait time is set to a value between 1 and 60, then Automatic Updates reschedules the installation to occur at the Automatic Updates service start time plus the number of minutes specified in Reschedule wait time. Don't force reboot - to offer the logged on users the possibility to choose not to restart the system. Force Update - to check for updates in the following minutes. Select the check box corresponding to Save settings as default to keep the same configuration for the future tasks. Click Next. 3. You must select the clients and/or the groups.
Note
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Important
10.1.12. Get Windows Update status

To obtain the windows update status on selected clients, you must double-click the Get Windows Update Status icon. This will launch the wizard, which will guide you through the task.
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Wizard steps Wizard steps: 1. Click Next. 2. You have three options: Consider the Windows updates obsolete after x days - to consider a client not updated after x days. Display Windows Updates settings - to see in the task result the Windows Update settings. List Windows Updates - to see in the task result a list with all windows updates on each client.
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Important
You can see only what updates have been made on target computers. The task will not compare those to the ones from the Microsoft server. The task result can be seen in the bottom side of the Active Task section.
Note
In order to find for how many days a computer was not updated to windows you must create a report. After that you can use the Resolve issues button to launch an update task.
Note
Important
Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. For a scheduled task, click Scheduled for later and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run.
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One time only - to run the task on the selected clients only once at a specified moment. Every hour - to run the task on the selected clients every hour. Every 12 hours - to run the task on the selected clients at every 12 hours. Every day - to run the task on the selected clients daily. Every two days (48 hours) - to run the task on the selected clients at every 2 days. Every three days (72 hours) - to run the task on the selected clients at every 3 days. Weekly - to run the task on the selected clients weekly. Monthly - to run the task on the selected clients monthly. Start date - click the arrow corresponding to the field and select a day from the calendar that appears. Start time - type the hour when the task will launch. You can use the corresponding arrows up/down.
Important
10.1.13. Uninstall BitDefender Antivirus

To uninstall BitDefender Antivirus from the selected workstations, you must doubleclick the the Uninstall BitDefender Antivirus icon. If you want to restart the workstations after the uninstallation process is over, double-click the Uninstall BitDefender Antivirus (automatically restart target machines if needed) icon. This will launch the wizard, which will guide you through the uninstallation process.
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Wizard steps Wizard steps: 1. Click Next. 2. Click Next. 3. You must select the clients and/or the groups.
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Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. For a scheduled task, click Scheduled for later and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run. Select One time only to run the task on the selected clients only once at a specified moment. Start date - click the arrow corresponding to the field and select a day from the calendar that appears. Start time - type the hour when the task will launch. You can use the corresponding arrows up/down.
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10.2. Active Tasks section

The administration of the active tasks at one moment can be done once you have accessed the Active Tasks section. You can access it by doing one of the following: Click Task Templates from the configuration bar and then click the Active Tasks tab. On the Tasks menu, click Go to Active Tasks Pane. Click the Open Active Tasks Pane button from the toolbar.
Use the shortcut CTRL+5. For each task there is displayed the name, a short description, the IP of the target workstation and the status (running / finished / failed / finished with errors). On the bottom side, you can see a descriptive section that contains the result of the selected task.
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10.2.1. Stopping tasks

You can stop at any time the execution of one or more running tasks. Stopping one running task . Select the task and from the Tasks menu, point Active Tasks and click Stop Task. Select the task and click the Stopping all running task . On the Tasks menu, point Active Tasks and click Stop All Tasks. Click the Stop all button from the toolbar. Stop button from the toolbar.
10.2.2. Deleting tasks

You can delete one or more active tasks (running, finished or failed). Deleting one active task . Select the task and from the Tasks menu, point Active Tasks and click Delete Task. Select the task and click the Delete button from the toolbar.
Important
The deletion of a running task does not mean the interruption of its execution.
Deleting all running task . On the Tasks menu, point Active Tasks and click Delete All Running Tasks. Deleting all finished task . On the Tasks menu, point Active Tasks and click Delete All Finished Tasks. Deleting all failed task . On the Tasks menu, point Active Tasks and click Delete All Failed Tasks.
10.2.3. Viewing a task's properties

In order to see the properties of a task, you must:
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Select the task and from the Tasks menu, point Active Tasks and click Properties.
Note
The properties will appear on the bottom side of the section. They generally mean the setting you have selected when you launched the task.
10.2.4. Running a task again

In order to run a task again, you must: Select the task and from the Tasks menu, point Active Tasks and click Run Task Again.
10.2.5. Deleting the response files

To delete the response files from the Tasks menu click Settings. The following window will appear: You can configure BitDefender to delete the response files from the disk, if they are older than a specified number of days. Type the number of days in the Erase response files older than field.
Deleting the response files
10.2.6. Refreshing the image of active tasks

To refresh the content of the Active Tasks pane, you must do one of the following: On the Tasks menu, point Active Tasks and click Refresh. Click the Press F5. Refresh button from the toolbar;
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Right-click a task to open the shortcut menu. If you right-click the Active Tasks section and there is no task selected, a similar menu appears. The only enabled option of this menu are Stop All Tasks, Delete all running tasks and Refresh.
Shortcut
Note
The shortcut menu is similar to the one opened from the main menu (click Tasks and point Active Tasks) that was described before.
10.3. Scheduled Tasks

In order to view, launch or change the settings of the scheduled tasks, you must access the Scheduled Tasks section. You can access it in one of the following ways: Click Task Templates from the configuration bar and then click the Scheduled Tasks tab. On the Tasks menu, click Go to Scheduled Tasks Pane. Click the Open Scheduled Tasks Pane button from the toolbar.
Use the shortcut CTRL+6. The section contains a list with all the scheduled BitDefender tasks. Every task is displayed with some information about itself: the task's name, a short description, the date of the following execution and the repeating interval (once, daily, etc.). On the bottom side, you can see a descriptive section. It contains details about the parameters of the selected task (each action/parameter and its value).
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Scheduled Tasks
10.3.1. Creating a new task

To create a new task proceed in one of the following ways: On the Tasks menu, point Scheduled Tasks and click New Scheduled Task. Click New Scheduled Task button from the toolbar.
You will access the Task Templates section where you can launch the task configuration wizard.
10.3.2. Launching a task

To launch a scheduled task immediately proceed in one of the following ways: Select the task and from the Tasks menu, point Scheduled Tasks and click Run Task. Click Run Task button from the toolbar.
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The task will be immediately executed, despite the fact it was supposed to run at a later moment.
10.3.3. Deleting tasks

You can delete a task in one of the following ways: Select the task and from the Tasks menu, point Scheduled Tasks and click Delete Task. Select the task and click the Delete Task button from the toolbar.
A confirmation window will appear. Click OK.
Important
The task is deleted from the list and its future execution becomes impossible. If the task is running in that moment, it will continue its execution until completion.
10.3.4. Modifying a task's name

You can modify a task's name, in one of the following ways: Select the task and from the Tasks menu, point Scheduled Tasks and click Rename Task. Select the task and click the Rename Task button from the toolbar.
An edit window where you can type a new name for the selected task will appear.
10.3.5. Viewing/Modifying a task's properties

You can see/modify the properties of a task, in one of the following ways: Select the task and from the Tasks menu, point Scheduled Tasks and click Properties. Select the task and click the Properties button from the toolbar.
A window containing all the properties of the selected task will appear.
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The properties presented in this window can be modified. You can type a new name for the task, specify another description, modify the execution interval or specify a new start date / time. Click OK to save the current settings or Cancel to keep the previous settings.
Task Properties
Note
10.3.6. Refreshing the image of scheduled tasks

To refresh the content of the Scheduled Tasks pane, you must do one of the following: On the Tasks menu, point Scheduled Tasks and click Refresh. Click the Press F5. Refresh button from the toolbar.

Right click on a task to open the shortcut menu: If you right-click the Scheduled Tasks section and there is no task selected, a pop up menu similar to the picture appears. The only enabled options of this menu are New Scheduled Task and Refresh.
Shortcut
Note
The shortcut menu is similar to the one opened from the main menu (click Tasks and point Scheduled Tasks)) that was described before.
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11. Alerts administration

BitDefender Enterprise Manager includes a real time warning system that generates alerts whenever an exceptional situation, such as virus detection, failure to complete a task and others, occurs. You can view these alert messages from the management console. Also, you can customize the warning system to send warning email messages to network administrators. To manage the alerts, click Alerts in the configuration bar. The Alerts window is structured in two sections: Alerts and Email Settings. In the Alerts section you can administrate all the alerts generated so far. In the Email Settings section you must configure BitDefender in order to send alerts to specified e-mail addresses.
11.1. Alerts section

In order to administrate the alerts, it is necessary to access the Alerts section. You can access it by doing one of the following: Click Alerts from the configuration bar. On the Alerts menu, click Go to Alerts Pane. Click the Open Alerts Pane Use the shortcut CTRL+7. button from the toolbar.
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Alerts section BitDefender Enterprise Manager allows you to see all the alerts it has generated so far. Every alert comes with several information like: its type (warning, information, critical), the application that generated it, the name and IP of the computer on which that application was running, the date and time when the event occurred. On the bottom side, you can see a descriptive section. It contains details about the parameters of the selected alert. There are three types of alerts: Information - this is a low-level alert, nothing to worry about. Warning - this is a medium-level alert, meant to report potential dangerous situations for the network protection. Such a situation may be the detection of suspicious files on a workstation during a scan task. Critical - it is a high-level alert, that warns about virus detection or tasks failing to execute.
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Selecting alerts . To select one alert, simply click it. To select two or more alerts, keep pressed the CTRL key and click each alert. Deleting alerts . You can delete one alert or as many as you want. Deleting one alert Select the alert and from the Alerts menu, point Main Alerts Pane and click Delete Selected Alerts. Select the alert and click the Delete selected alerts Deleting all read task Select the alert and from the Alerts menu, point Main Alerts Pane and click Delete Read Alerts. Deleting all alerts On the Alerts menu, point Main Alerts Pane and click Delete All Alerts. Marking as read / unread . By default, when an alert is generated, it is marked as unread. Once you point the mouse cursor on it, a short description will appear in the bottom section and the alert is marked as read. To mark an alert as read - select it and then click the Mark as read the toolbar. button from button button from the toolbar.
To mark an alert as unread - select it and then click the Mark as unread from the toolbar.
Refreshing the image of active tasks . To refresh the content of the Alerts pane, you must do one of the following: On the Alerts menu, select Main Alerts Pane and click Refresh. Click the Refresh Press F5. Exporting Alert List . To export an alert list as a HTML file, click the Alerts pane on the Management Console, select the alerts you want to send and then right click and choose export alerts. Each alert list contains the following elements: ID button from the toolbar.
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Type Product Subject Date Hour IP
The shortcut menu . Right click on an alert to open the shortcut menu: If you rightclick the Alerts section and there is no alert selected, a similar menu appears. The only enabled options of this menu are Delete Read Alerts, Delete All Alerts and Refresh.
Shortcut
Note
The shortcut menu is similar to the one opened from the main menu (click Alerts and point Main Alerts Pane) that was described before.
11.2. Email Settings section

You may customize BitDefender Enterprise Manager to send e-mail alerts, whenever an alert message is generated, to all persons concerned. First you must access the Email Settings section, in one of the following ways: Click Alerts from the configuration bar and then click the Email Settings tab. On the Alerts menu, click Go to Email Settings Pane. Click the Open Email Settings Pane Use the shortcut CTRL+8. button from the toolbar.
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Active Tasks Optimized configuration . Steps to be followed in order to configure this feature correct: 1. Specify the e-mail settings BitDefender Server uses these settings when the alert messages are sent. Type the e-mail address of the sender in the From field. The e-mail messages containing alerts will have this address on the sender's field.
Note
You must specify a valid e-mail address; otherwise the SMTP server might decline sending an email whose sender is unknown to him.
2. Specify the SMTP Server settings Type the SMTP Server the company uses to send e-mails in the field SMTP Server and the SMTP port in the field SMTP Port. 3. Specify a subject for the e-mail
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Type in a subject for the alert e-mail messages generated by the BitDefender Server in the field Greetings. This subject will be specific for the messages generated by BitDefender Server. On the bottom side of the section you can see a column with all the e-mail addresses to which alerts will be sent and another three columns, one for each type of event (one for critical, one for warning and one for information). To each of these addresses, a message is sent only in case one of the corresponding checked events occur. Adding a new address . You can add a new e-mail address in one of the following ways: Use the link click here to add a new email address.... On the Alerts menu, point Email Settings and click Add email address. The next window will appear: Type the e-mail address and select the type of alert on which the user will be notified.
Adding an email Deleting an existing address . To delete an e-mail address you must: Select the address and from the Alerts menu, point Email Settings and click Delete address. To refresh the content of the Email Settings pane you must do one of the following: . On the Alerts menu, select Email Settings and click Refresh. Press F5. Verifying the settings . Click Test Settings to verify your e-mail settings. Saving the settings . Click Save Changes to save your e-mail settings.
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The shortcut menu . Right click on an e-mail address to open the shortcut menu: If you right-click the Email Settings section and there is no address selected, a similar menu appears. The only enabled options of this menu are Add Email Address and Refresh. Shortcut
Note
The shortcut menu is similar to the one opened from the main menu (click Alerts and point Email Settings) that was described before.
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12. Report administration

The management console allows viewing the report files, generating customized reports with information about the antivirus activity during a given period of time. BitDefender Enterprise Manager has designed a wizard that helps you customize the reports. Every time you want to see a report, you must enter the reports window. To create & administrate reports, click Reports in the configuration bar. The Reports window is structured in two sections: Tasks log and Activity log. In the Tasks log section you can create & administrate report files. In the Activity log section you can see information about the management console's activity.
12.1. Tasks Log section

Each type of task that can be executed on workstations allows you to create a report file that contains the results of its execution. In order to administrate the report files, it is necessary to access the Tasks log section. You can access it by doing one of the following: Click Reports from the configuration bar. On the Reports menu, click Go to Reports Pane. Click the Open Reports Pane Use the shortcut CTRL+9. button from the toolbar.
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Tasks Log section You can see that Tasks log section is divided in three panes: The left pane contains a list with all the reports folders (Report folders pane). The upper right pane contains the files from the selected folder (Report files pane). In the lower right pane you can view the report (Report view pane).
Note
For each report is displayed the name, a short description, the data between which it was created (the time interval), the template and the size. Every report has a summary section which contains the essential statistics extracted from the response files.
12.1.1. Creating a report file

The management console allows gathering information concerning the protection tasks during a period of time into report files. You can create a report file in one of the following ways:
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On the Reports menu, point Reports and click Create report file. Right-click the Report folders pane and from the shortcut menu select Create report. A wizard will appear, helping you to select the options for the report.
Wizard steps Report creation steps: 1. Click Next. 2. The window contains a list with icons for all the tasks template. Select the type of task you want to create the report for and click Next. 3. These reports are conceived based on the information about the selected type of task, information received from one or more clients. You must select the workstations to be considered when gathering information for the report.
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The window contains a list of all groups managed by the Enterprise Server. If you want to select only certain workstations from a group, expand the group and select the workstations. Click Next. 4. You must specify the time interval for the report. Type the start date in the From field and the end date in the To field. Specify the hour, as for the date, click corresponding to each field and select the day. The report created by using the Multiple results option will help to keep track of the changes occurred in your network during a period of time. The Single result option will take into account only the last results from the workstations. This will give you a view of the current situation. If the report emphasizes some problems within the network those clients will be written in red in the report. BitDefender Enterprise Manager gives you the opportunity to solve those problems through its Resolve issues Click Next. 5. You must specify a name for the report file in the Log Name field and a short description in Description field. Click Finish. BitDefender Server will gather the required information from the clients. feature from the Reports section.
Create rapport
Important
The new reports are saved automatically in the default folder from the Report Folders pane.
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12.1.2. Creating a new folder

To create a new folder proceed in one of the following ways: On the Reports menu, point Reports and click Create new folder. Right-click the Report folders pane and from the shortcut menu select Create new folder.
12.1.3. Viewing the report files

The information contained in a report file can be viewed by doing one of the following: Double-click the report file from the Report files pane. Right-click the selected report file and from the shortcut menu select Open report. The report file will be opened in the Report view pane.
12.1.4. Deleting a report file/folder

To delete a report file/folder proceed as follows: Right-click the selected report file/folder and from the shortcut menu select Delete report(s)/Delete.
12.1.5. Moving files from one folder to another

To move a report file proceed as follows: Right-click the selected report file, from the shortcut menu point Move report(s) and select the destination folder.
12.1.6. Solving problems

The reports pane has a feature which defines the tasks needed to fix the problems displayed in the report. The admin is prompted to execute the resulting task list. This feature works in the following manner: for example, if a List installed BitDefender products task returns the response that no product is installed, the administrator can
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fix the problem by clicking the Resolve issues button and installing BitDefender Client Standard / Professional Plus 8 on affected clients.
Important
This feature is available only when if the report is created by using the single task result option at step 4 of the wizard.
12.1.7. Displaying the reports

There are three ways of displaying the reports: If you want to sort the information by sections, click the Section view button.
If you want to sort the information by computers, click the Computers view button. If you want to see the information presented in a graphic mode, click the View Charts button.
12.1.8. Printing reports

Use this option to print the report file. Proceed as follows: Select the report file, and click the Print button.
12.1.9. Exporting reports

Use this option to save the report file in another location. Proceed as follows: Select the report file, and click the Export report button.
12.1.10. The shortcut menus

There are two shortcut menus. One corresponding to the Report folders pane and the other corresponding to the Report files pane. Report folder shortcut menu Right-click on a report folder to open the shortcut menu:
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If you right-click the folders section and there is no folder selected, a pop up menu similar to the picture appears. The only enabled options of this menu are Show files in folders, New Folder, Refresh and Create report.
Shortcut menu
Option
Open Show files in folder New Folder Rename Delete Empty Folder Refresh Create report
Description
The report file will be opened in the Report view pane. To view the number of files within the folder into brackets. To create a new folder. To rename the selected folder. To delete the selected folder. To delete the content of that folder. To refresh the folders section. To create a new report file.
Report file shortcut menu Right-click on a report file to open the shortcut menu:
Shortcut menu
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Option
Open report Move report(s) Delete report(s) Select all Unselect all Invert selection
Description
To display the report in the Report view pane. To move the selected report in another folder. To delete the selected report. To select all the report files from that folder. To unselect all the report files from that folder. To invert the selection.
12.2. Activity Log section

This section contains information about the management console's activity. In order to see this information, do one of the following: Click Reports from the configuration bar and click the Activity Log tab. On the Reports menu, click Go to Log Pane. Click the Open Logs Pane Use the shortcut CTRL+0. button from the toolbar.
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Activity log section
12.2.1. Deleting the activity log

You can clear the Activity Log pane, by doing one of the following: On the Reports menu, point Activity Log and click Clear Log. Click the Clear button from the toolbar.
Right-click the Activity Log pane and from the shortcut menu click Clear Log.
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13. Network configuration

13.1. Overview
This is a tool that discovers all the online computers from a specified domain or all the computers from the domain on which the server is installed (by using the Active Directory option) and joins them into groups according to the filters created by you.
Note
Use specified filters to create custom groups. You don't need administrator rights because the Network Builder Wizard performs only a network analysis and it's objective is to introduce the network clients in the product database.
The first time you open the management console the Network Builder tool appears. You can also launch it any time you want from the management console (on the Tools menu, click Network Builder Wizard). This will launch the wizard that will guide you through the configuration process.
Configuration steps
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1. Click Next.
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13.1.1. Configuration steps:

2. You can select the following options: Do not apply the selected filters to the clients that already belong to a group - the selected filters will not apply to the computers that are already in a group. Empty the groups from the checked filters before joining the clients that match the filter string - the groups from the selected filters will be cleared before the new computers are added. Restore previously deleted clients which match the filters - to restore the previously deleted computers that match the selected filters (you can see these computers in the Restore Deleted Clients window from the Clients pane). Those computers weren't complete deleted. Click Add filter in order to specify the filters. The next window will appear: You can select a specific domain (from the drop-down menu corresponding to the Domain field) or you can use the Active Directory. Add filter
Note
With Active Directory all the computers from the current domain will be added to the group. If you select a specified domain only the online computers from that domain will be added to the group.
In the Group Name field type a name for the group or select a previously created group from the drop-down menu. The filters must be used in the following manner: * - the clients will be added to the specified group. A* only the clients started with A will be added to the specified group. AB* only the clients started with AB will be added to the specified group.
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After specifying the filters click Next to continue 3. Click Finish.
Note
The next logic step is to run BitDefender Deployment Tool on all listed clients.
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14. Clients creation

In order to become BitDefender Enterprise client, a workstation must have installed BitDefender Local Manager. The installation of this component enables the transfer of tasks from the BitDefender Server to the client workstation. In order to ensure a proper functioning of the product, before installation, verify that the following system requirements are met: Processor: Intel Pentium Compatible processor - 200 MHz or higher. Minimum hard disk space: 10MB. Minimum RAM Memory: 32MB. Operating system: minimum Windows 98 SE.
The module that performs the deploy installation is BitDefender Deployment Tool. There are 3 ways to launch it: On the Tools menu, click BitDefender Deployment Tool. From Windows start menu follow the path: Programs BitDefender Enterprise Manager BitDefender Deployment Tool. Select the target from the Clients section, right-click and from the shortcut menu click BitDefender Deployment Tool. A wizard will appear helping you to select the installation options for BitDefender Local Manager.
Note
The automatic installation of BitDefender Local Manager works only on NT/2000/XP/2003.
On Win98 SE/ME systems or if the automatic installation failed you must create a package on your computer (select Create an unattended installation package for later use in the second step of the wizard). You can put this package on a cd, on a shared folder, send it by e-mail or you can use a logon script in order to install it on the workstations.
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In order to check if the installation of BitDefender Local Manager was successfully finished proceed as follows: if you have a Windows 98 operating system - verify if the folders BitDefender Communicator and BitDefender Local Manager have been created on that workstation. The path to them is Program Files\Common Files\Softwin on the system operation partition. if you have a Windows NT/2000/XP/2003 operating system you can extra check if the BitDefender Communicator and BitDefender Local Manager services have already been installed and started.
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15. Deployment tool

15.1. Overview
The BitDefender Deployment Tool helps you to install, uninstall or repair BitDefender products on your network. It will also help you create unattended deployment packages for use on computers where automatic deployment cannot be performed. You can create a package and install it automatically or manually.
Note
If the automatic installation has failed you can create a package on your computer for later use (select Create an unattended installation package for later use in the second step of the wizard). With the package you can do one of the following: Write it on a cd and install it on any computer you want. Send it by e-mail to any user you want. Put it on a shared folder, so that it can be read from any other workstation. Use a logon script, so that after the login procedure it will be installed automatically.
15.2. Logon script procedure

You can also deploy the BitDefender Local Manager on the desired computers using a logon script. You must keep in mind the following facts: If the client operating system (OS) is Windows 98, or Windows ME, the Logon script must be a batch file (with extension .bat) or executable program (with extension .exe). If the client OS is Windows NT, the Logon script can be a batch, command, or executable file (with extension .bat, .cmd, or .exe). If the client is Windows 2000 or above, the Logon script can be a batch file, a command file, executable program
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(with extension *.bat, *.cmd, *.exe), or a program written in a language hosted by Windows Script Host (WSH). Examples of WSH supported languages are VBScript (with extension *.vbs) and JScript (with extension *.js). The type of Logon script you use should support all clients you expect the user to Logon to. We have already created 2 sample logon scripts that you can use: logon.bat and bdeploy.vbs. They were created considering the above operating system requirements limitations. You will have to edit bdeploy.vbs and replace the sample information (\\SampleServer\SampleSharedFolder\deploypack.exe) with the one that suites your network configuration.
Important
However you can create a logon script of your own, that would better suite your needs.
For more detailed information about how to create a group policy please follow the link: www.microsoft.com/resources/documentation Launch BitDefender Deployment Tool: On the Tools menu, click BitDefender Deployment Tool. From Windows start menu follow the path: Programs BitDefender Enterprise Manager BitDefender Deployment Tool. A wizard will appear helping you to select the package options.
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Wizard steps
15.3. Deployment steps

1. Click Next. 2. You can create and install the package automatically or manually. Select the check box corresponding to one of the options. Automatically Install / Uninstall / Repair a product - to create a deployment package and to automatically install it on the selected network computers.
Note
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Click Next.
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Create an unattended installation package for later use - to create a deployment package on your computer. You can put it on a cd, on a shared folder, send it by e-mail or use a logon script in order to install it on the workstations.
3. Select the package you want to use and click Next. 4. You can install, repair or remove BitDefender Local Manager. Select the check box corresponding to the action and click Next (only for automatically deployment). 5. For every MSI package you can select which components to install. If the package doesn't contain facilities you will be noticed. In the lower part of the window you must set some properties for the package.
Note
With the package you can do one of the following: For the BDLM package you must type the name or the IP of the BitDefender Enterprise Server. For the other products you must type in the serial number or other properties.
Click Next. 6. Here you can set the general and the reboot options. General Options Notify user before and after deploying the package two box-messages will be delivered to the client, before and after the deploying process. This is the alert window the user will receive.
Alert Do not display user interface on the target computers (recommended) the Windows Installer interface will not be displayed on target computers. Use non interactive Authentication the user has the possibility to introduce set of pairs of username / password, that will be used automatically when authentication on the target computer is necessary (only for automatically deployment).
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Type the username and the password in the corresponding fields.
Username / Password You must provide a list with valid usernames/passwords in order to avoid entering credentials anytime authentication is necessary. Reboot Options Do not reboot target computers the target computers will not be restarted, even if it is necessary. Reboot the computer if necessary, and ask the user to confirm the target computers will be restarted if necessary. The user will be asked to confirm the reboot. If no user response is received, the systems are restarted after the specified number of seconds. Force the target computer to reboot the target computers will be restarted after the specified number of seconds. Click Next. 7. You must select the target computers. Click corresponding to the Look in field in order to select a specified domain. Double click the target computers to add them to the list (or select them and click Add computers to list).
Note
Use the Ctrl key to add more computers to the list or CTRL + A to add them all.
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You can also type their name or IP directly in the list.
Important
For manual deployment you must type a full path and a name for the package or click Browse and select the path.
You can deploy the BDLM even on a whole IP range, installing BDLM on many computers at once. Click View some example to learn about the syntax you must use to deploy the BDLM on a whole IP Range. The following window will appear:
Syntax Type the IP range in the corresponding field. Click Next. 8. Click Save Results to save the results in a HTML or a txt file (only for automatically deployment). Click Finish.
Note
If the deployment process fails, the returned error message will be explained in detail.
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Unistalling BDLM from Workstations
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16. Unistalling BDLM from Workstations

You can uninstall the component in two ways: automatically or manually.
16.1. Automatically
Launch BitDefender Deployment Tool: On the Tools menu, click BitDefender Deployment Tool. From Windows start menu follow the path: Programs BitDefender Enterprise Manager BitDefender Deployment Tool. In the wizard's welcome window click Next. The following window will appear:
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Configuration steps Select Automatically Install / Uninstall / Repair a product and continue the wizard.
Note
The automatic uninstall process is possible only on NT/2000/XP/2003 operating systems.
16.2. Manually
You must follow the next steps: Log on to the workstation. From Windows start menu follow the path: Programs Settings Control Panel. Double click Add/Remove programs option from the window that appears.
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Select BitDefender Local Manager, click Change/Remove and continue the wizard.
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Update Server Configuration
Tools
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17. Update Server Configuration

17.1. Overview
The BitDefender Update Server allows you to set up an upgrade location within your local network. You don't have to worry about updating the products installed on computers that are not connected to the Internet, achieving, at the same time, faster updates and reduced Internet traffic. LiveUpdate Configuration Steps for Update Server . Using the LiveUpdate, the Update Server computer can automatically update itself, even if you did not install BDLM on this update server computer.
Note
In order to ensure a proper functioning of the update server, verify that the following system requirements are met: Processor: Intel Pentium Compatible processor. Minimum hard disk space: 100MB (for updates). Minimum RAM Memory: 64MB. Operating system: Windows NT-SP6/2000/XP/2003; Internet Explorer 5.0 (or higher).
Important
You must publish the folder where you download the updates in order to make them available to the network clients.
Launch the update server configuration wizard from: Start Programs BitDefender Enterprise Manager BitDefender Update Server. The following window will appear where you can view the BitDefender Update Server settings:
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Update Server settings Click Change Settings to access the wizard where you can modify the update server settings.
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Wizard steps
17.2. Configuration steps

1. Click Next. 2. The default update address is: http://upgrade.bitdefender.com. Click Next. 3. Type in the path to the local folder where to store the updates or click Browse and select it. You must select the check box corresponding to Use BitDefender HTTP Server to use BitDefender's own HTTP server.
Note
You can also publish the downloads folder by using another HTTP server like IIS or Apache or you can change the port.
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Important
The update address for all BitDefender clients is: http://computer_name in case you are using port 80. http://computer_name:port if you are using a different port.
Click Next. 4. In case you are using proxy click Use a proxy server for access to the Internet and type the proxy settings. Click Next. 5. Select the products installed on clients and click Next.
Note
This is where you can enable or disable the Autoupdate for Bitdefender Update Server option.
6. Type in the update interval in hours and click Next. 7. The last window of the wizard contains all the information regarding the update configuration. Click Finish.
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18. LiveUpdate for Enterprise Server

LiveUpdate Configuration Steps for Enterprise Server . To configure the Enterprise Server liveupdate settings you must follow the following steps: 1. Open the Management Console. 2. On the Tools menu, click Enterprise Manager LiveUpdate. The following window will appear:
LiveUpdate server settings 3. Click Update Settings. The following window will appear:
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LiveUpdate server settings This is where you can modify the update location settings and the automatic updates options.
Note
If you want to apply these settings on the clients computers also, you must click Apply these settings on Enterprise Manager clients as well.
Important
If you need to have different update settings on specific clients, you can use the Update Settings task from the General section on the Task Templates pane.
4. Click OK.
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Note
To allow the update process of the Enterprise Server to be done, your access to the Enterprise Server from the Management Console will be suspended for a few seconds.
Important
The Enterprise Server Update cannot be executed without network administrator permission.
Recommendations . It is definitely a good idea to pay attention to the following things: 1. The Enable Automatic Check For Update option ON means NO trouble for you. 2. Do not forget to carefully set the Primary update location settings and the Alternate update location settings. 3. It is preferable not to use the Management Console installed on the Enterprise Server, but your current remote Management Console. The Management Console installed on the Enterprise Server will update using the remote Management Console, but not the other way round.
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Importing / Exporting BDEM Settings
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19. Importing / Exporting BDEM Settings

This new wizard helps you save and load BDEM settings. If your BDEM settings become unusable, corrupted or if they are accidentally deleted, you can recover them very easily. You only have to follow the Export / Import Settings Wizard. You can import and export the following settings: Clients and groups list Task templates Active and scheduled tasks Alerts Reports Email NetBuilder
Note
For each of these settings, you can import or export only the whole setting. You cannot import or export a subset of a setting. Nevertheless, you can import / export only certain settings, for example Reports and Alerts.
To find this new wizard open BitDefender Enterprise Management Console and on the Tools menu click Export / Import Settings Wizard.
The following welcome window will appear:
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Welcome window Click Next. The following window will appear:
The second step of the wizard You can choose either to import or to export settings. After that, click Next to go to the next step. If you chose to export settings, the following window will appear:
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Exporting settings Choose your settings and then click Next. The following window will appear:
Selecting settings Select the place where you want to save your backup file with your settings, using the Browse button. Click Next. The following window will appear:
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The last step of the wizard Click Next to finish the export settings process.
Note
To allow the export process to be done, your access to the server from the Management Console will be suspended for a few seconds.
A short message will inform you if the process was successful or not.
If you chose to import settings in the second step of the wizard, the following window will appear:
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Importing settings Select the place from where you want to load your backup file with your settings, using the Browse button. Click Next. The following window will appear:
Selecting settings
Note
Your backup file may contain only certain settings, depending on what settings you have selected when you have exported it. The unavailable settings will be displayed in grey.
Click Next to finish the import settings process.
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Note
Tools
To allow the import process to be done, your access to the server from the Management Console will be suspended for a few seconds.
A short message will inform you if the process was successful or not.
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WMI Server Add-on
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20. WMI Server Add-on

20.1. Description
BitDefender WMI Scripts Server Add-on implements tasks based on WMI (Windows Management Instrumentation). These tasks can be executed across the BitDefender Enterprise Manager network. Windows Management Instrumentation is the Microsoft implementation of WebBased Enterprise Management (WBEM), an initiative to establish standards for accessing and sharing management information over an enterprise network. WMI is WBEM-compliant and provides integrated support for the Common Information Model (CIM), the data model that describes the objects that exist in a management environment. Basically, this feature allows running of script tasks across the BitDefender Enterprise Manager network. New task templates have been added to BitDefender Enterprise Manager (available after installing BitDefender WMI Scripts Server Add-on).The tasks can be deployed only on machines with WMI Services installed. Currently, WMI is included on machines running Microsoft Windows 2000, Windows XP, Windows 2003 or Windows ME. BitDefender offers an easy way to install WMI on stations running Windows 98 or Windows NT4.0. The WMI installation package is located in the "WMI Setup" folder, from the main BitDefender Enterprise Manager installation folder. This package should be installed on every Windows 98/NT stations where WMI support is needed. BitDefender WMI Scripts Server Add-on requires BitDefender Enterprise Manager v2.2 or higher. The new BitDefender Local Manager is responsible for running the WMI tasks on each machine. However, there are some scripts that will not run on all Windows platforms (especially Windows 98). A table of supported scripts cross-referenced with OS versions follows. Computer Management
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Script
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WMI Server Add-on
W i nW i nW i nW i nW i nW i n 98 ME NT 2000 XP 2003
YES YES YES YES YES NO YES YES YES YES YES YES YES NO YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES YES NO YES YES YES YES YES YES YES YES YES YES YES YES
Enumerate Computer Startup Pro- YES grams Enumerate Computer Startup Informa- YES tion Enumerate Installed Software (Win- YES dows Installer) Enumerate Start Menu Items Remove Software Enumerate Installed Hot Fixes Enumerate WMI Settings Enumerate Motherboard Properties Enumerate Monitor Properties YES YES NO YES YES YES
Enumerate Physical Memory Proper- YES ties Enumerate Processor Information YES Enumerate Video Controller Properties YES Get the Latest Installed Service Pack YES Retrieve Operating System Properties NO Retrieve System Information YES
Disk and File Systems
Script
Enumerate Available Disk Space
YES NO YES YES YES YES YES YES YES YES YES YES YES YES YES YES
Enumerate Logical Disk Drive Proper- YES ties Enumerate Page File Properties YES
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Files and Folders
Script
YES YES YES YES YES
Enumerate Network Shares YES
Processes
Script
Terminate a Process
YES YES NO YES NO YES NO YES YES YES YES
Enumerate Computer Processes NO
Users and Groups
Script
NO NO YES YES YES
Enumerate Computer Users NO
Services
Script
NO YES YES YES YES
Retrieve Service Status NO
Others
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WMI Server Add-on
YES YES YES YES YES
Checking Scripting Environment YES
20.2. Installation
Locate the setup file and double click it. This will launch the setup wizard, which will guide you through the setup process.
Important
The WMI Server Add-on must be installed on the BitDefender Enterprise server.
Installation steps Installation steps: 1. Click Next to continue or click Cancel if you want to quit installation. 2. Please read the License Agreement, select I accept the terms in the License Agreement and click Next. If you do not agree with these terms click Cancel. The installation process will be abandoned and you will exit setup. 3. Click Install. 4. Click Finish to complete the product installation.
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20.3. Run WMI task templates

After the installation process is over in the Task Templates section you will view the newly created tasks. After the installation process is over in the Task Templates section you will view the newly created tasks. Click Task Templates from the configuration bar. On the Tasks menu, click Go to Tasks Templates Pane. Click the Open Task Templates Pane Use the shortcut CTRL+4. button from the toolbar.
Task Templates This section contains many templates files necessary for different tasks. By doubleclicking any of these icons, you will launch the wizard that will help you select the protection options.
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WMI Server Add-on
WMI Scripts facilitates network audit, by providing the administrators with useful information about client workstations. The key benefit of using BitDefender WMI Scripts Server Add-on is that it centralizes all the information into one document, letting the admin focus on decision-making.
Note
If the administrators want to obtain a list of installed service packs / hot fixes on the selected workstations, all they have to do is to run the appropriate WMI task and to create a report based on the client stations' responses.
To run a WMI task on specified workstations, you must double-click the desired icon. This will launch the wizard, which will guide you through the task.
Installation steps Wizard steps: 1. Click Next.
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2. Click Next. 3. You must select the clients and/or the groups.
Note
Important
Once you have selected the target workstations, click Next. 4. You can opt for an immediate or a programmed task. For an immediate task, click Immediately and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. For a scheduled task, click Scheduled for later and specify the following: Enter the task name - type in a name for the task. Enter the task description - type in a short description of the task. Run the task - it is a list with time intervals when the task should run. One time only - to run the task on the selected clients only once at a specified moment. Every hour - to run the task on the selected clients every hour. Every 12 hours - to run the task on the selected clients at every 12 hours. Every day - to run the task on the selected clients daily. Every two days (48 hours) - to run the task on the selected clients at every 2 days. Every three days (72 hours) - to run the task on the selected clients at every 3 days. Weekly - to run the task on the selected clients weekly. Monthly - to run the task on the selected clients monthly.
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Important
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21. Support
21.1. Support Department
As a valued provider, SOFTWIN strives to provide its customers with an unparalleled level of fast and accurate support. The Support Center (which you can contact at the address indicated below) continually keeps up with the latest threats. This is where all your questions are answered in due time. With SOFTWIN, dedication to saving customers time and money by providing the most advanced products at the fairest prices has always been a top priority. Moreover, we believe that a successful business is based on good communication and commitment to excellence in customer support. You are welcome to ask for support at <support@bitdefender.com> any time. For a prompt response, please include in your email as many details as you can about your BitDefender, your system and describe the problem you have encountered as accurately as possible.
21.2. On-line Help

21.2.1. BitDefender Knowledge Base
The BitDefender Knowledge Base is an online repository of information about the BitDefender products. It stores, in an easily accessible format, reports on the results of the ongoing technical support and bug fixing activities of the BitDefender support and development teams, along with more general articles about virus prevention, the management of BitDefender solutions with detailed explanations, and many other articles. The BitDefender Knowledge Base is open to the public and freely searchable. The extensive information it contains is yet another means of providing BitDefender customers with the technical knowledge and insight they need. All valid requests for information or bug reports coming from BitDefender clients eventually find their way into the BitDefender Knowledge Base, as bug fix reports, workaround cheatsheets or informational articles to supplement product help files.
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Support
The BitDefender Knowledge Base is available any time at http://kb.bitdefender.com.
21.3. Contact information

Efficient communication is the key to a successful business. During the past 10 years SOFTWIN has established an unquestionable reputation by constantly striving for better communication so as to exceed the expectations of our clients and partners. Should you have any questions, do not hesitate to contact us.
21.3.1. Web Addresses

Sales department: <sales@bitdefender.com> Technical support: <support@bitdefender.com> Documentation: <documentation@bitdefender.com> Partner Program: <partners@bitdefender.com> Marketing: <marketing@bitdefender.com> Media Relations: <pr@bitdefender.com> Job Opportunities: <jobs@bitdefender.com> Virus Submissions: <virus_submission@bitdefender.com> Spam Submissions: <spam_submission@bitdefender.com> Report Abuse: <abuse@bitdefender.com> Product web site: http://www.bitdefender.com Product ftp archives: ftp://ftp.bitdefender.com/pub Local distributors: http://www.bitdefender.com/partner_list BitDefender Knowledge Base: http://kb.bitdefender.com
21.3.2. Address
The BitDefender offices are ready to respond to any inquiries regarding their areas of operation, both in commercial and in general matters. Their respective addresses and contacts are listed below.
Germany
Softwin GmbH Karlsdorfer Strae 56 88069 Tettnang Technischer Support: <support@bitdefender.de> Vertrieb: <vertrieb@bitdefender.de> Phone: 07542/94 44 44
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Fax: 07542/94 44 99 Product web site: http://www.bitdefender.de
Spain
Constelacin Negocial, S.L C/ Balmes 195, 2 planta, 08006 Barcelona Soporte tcnico: <soporte@bitdefender-es.com> Ventas: <comercial@bitdefender-es.com> Phone: +34 932189615 Fax: +34 932179128 Sitio web del producto: http://www.bitdefender-es.com
U.S.A
BitDefender LLC 6301 NW 5th Way, Suite 3500 Fort Lauderdale, Florida 33308 Technical support: <support@bitdefender.us> Sales: <sales@bitdefender.us> Phone: 954 776 62 62, 800 388 80 62 Fax: 954 776 64 62, 800 388 80 64 Product web site: http://www.bitdefender.us
Romania
SOFTWIN 5th Fabrica de Glucoza St. PO BOX 52-93 Bucharest Technical support: <suport@bitdefender.ro> Sales: <sales@bitdefender.ro> Phone: +40 21 2330780 Fax: +40 21 2330763 Product web site: http://www.bitdefender.ro
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Enterprise Manager 2.

Copyright 2006 SOFTWIN

BitDefender Enterprise Manager

BitDefender Enterprise Manager User's Guide

Published 2006.07.20 Version 2.6 Copyright 2006 SOFTWIN

BitDefender Enterprise Manager

OK, so you're a Ph.D. Just don't touch anything.

BitDefender Enterprise Manager

BitDefender Enterprise Manager

2. Product registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 3. Protection configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Description and features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

5. Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

BitDefender Enterprise Manager

BitDefender Enterprise Manager

10. Tasks administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

11. Alerts administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

12. Report administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

BitDefender Enterprise Manager

14. Clients creation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 15. Deployment tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

16. Unistalling BDLM from Workstations . . . . . . . . . . . . . . . . . . . . . 161

17. Update Server Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

21. Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

BitDefender Enterprise Manager

21.3.2. Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

BitDefender Enterprise Manager

License and Warranty

License and Warranty

License and Warranty

License and Warranty

License and Warranty

1. Conventions used in this book

Preface (p. xv)

2. The book structure

3. Request for Comments

BitDefender Enterprise Manager installation

1. BitDefender Enterprise Manager installation

1.1. System requirements

1.1.1. For BitDefender Server:

1.1.2. For BitDefender Management Console:

BitDefender Enterprise Manager installation

1.1.3. For BitDefender Local Manager:

1.1.4. For BitDefender Deployment Tool:

1.1.5. For BitDefender Update Server:

1.2. Installing BitDefender Enterprise Manager

BitDefender Enterprise Manager installation

BitDefender Enterprise Manager installation

BitDefender Enterprise Manager installation

1.3. Removing, repairing or modifying BitDefender Enterprise Manager

BitDefender Enterprise Manager installation

3.1. Changing the password

Description and features

Description and features

Description and features

Description and features

4.1. Why BitDefender Enterprise Manager?

Description and features

Description and features

4.2. Data Security Division

Description and features

Features and Benefits

Description and features

5. Features and Benefits