Why I Believe In Zultys

The Pioneer of SIP

By Greg Eicke

Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 |

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Legal Notice
The Publisher has strived to be as accurate and complete as possible in the creation of this report, notwithstanding the fact that he does not warrant or represent at any time that the contents within are accurate due to the rapidly changing nature of the Industry. While all attempts have been made to verify information provided in this publication, the Publisher assumes no responsibility for errors, omissions, or contrary interpretation of the subject matter herein. Any perceived slights of specific persons, peoples, or organisations are unintentional. In practical advice books, like anything else in life, there are no guarantees of savings made. Readers are cautioned to reply on their own judgment about their individual circumstances to act accordingly. This book is not intended for use as a source of legal, business, accounting or financial advice. All readers are advised to seek services of competent professionals in legal, business, accounting and finance fields.

Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 |

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Introducing Greg Eicke

My name is Greg Eicke and Ive been working at the leading edge of voice communications for the past 27 years. During that time Ive found the sheer complexity of many phone and data solutions to be a major frustration. The good news is that the complexity and all of its painful implications end with Greg Eicke!

Almost three decades in this industry has enabled me to develop what I call brilliantly simple phone solutions. These solutions will make communications and collaboration second nature for your workforce. And of course they save you big dollars in ongoing phone costs another reason why they are brilliant!

When it comes to VoIP, Ive found that most VoIP Technology vendors stretch the truth when it comes to what their VoIP systems can do.

I put this document together to help people become aware of the potential options (and pitfalls) when purchasing new VoIP phone solutions for your business.

Ive been able to piece all of this together because for the better part of my career Ive installed, maintained and sold Telephone Systems. This has also allowed me to provide sound advice from Feet on the street practical experience. The aim has always been to achieve the best solution and value for money for my clients.

Now onto the Why I Believe In Zultys I put this document together to help business owners better understand the techno jargon used today by slick sales people trying to impress CEOs and IT professionals. It takes years of hands on experience to understand telephony. Software and Servers is the domain of IT professionals, IP telephony on a computer network reveals a complex set of challenges which can only be successfully deployed with the co-operation of IP Telephony and IT professionals.

Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 |

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The Company in Australia

My connection with Zultys products goes back to 2003 when the Regional Director of Zultys Technologies Martin Trigg, introduced me to Zultys shortly after entering the Australian market. Martins long term tenure with Zultys and Australian distributers is testament to the quality of a world class global company. Many other business Phone System manufacturers like ShoreTel, Avaya and Mitel have experienced regular turbulent times with Australian based teams and distribution channels. In my view Zultys is the pioneer of SIP open standards VoIP phone systems unlike their rivals who use proprietary protocols. This means youll never be locked into expensive proprietary phones that manufacturers like ShoreTel, Cisco, Avaya and Mitel. The open standards platform safeguards your investment and does not tie you down. Interestingly, Zultys supports virtually any SIP device, so there is almost no boundary to the potential of a Zultys IP Telephony Solution.

The Products
Time honoured business telephone systems are inherently very reliable and stable. Then along comes VoIP, IP telephony and Unified Communications. Now we have telephones socialising with PCs, Smart Phones and Tablets introducing another set of potential integration challenges and support concerns. We now have IT professionals working with Telecom experts in the same sandpit which makes for interesting times. The Zultys VoIP Phone System is a true all in one solution not relying on a 3rd party server or software and meaningfully less reliance on IT professionals. The Zultys all in one box is unique in the IP Telephony arena. Constructors like Cisco, ShoreTel and Avaya require expensive 3rd party servers and Microsoft software in an attempt to compete with the all in one Zultys solution. Whats more these additional servers swell the cost of ownership with IT support, carbon foot print and not forgetting the usual replacement in 3 years time. We call these Server Farms that increase the necessity for more and more IT resources, costing more and more every year. Since the Zultys is a SIP standard solution and use standard databases we can truly integrate the Zultys with customers data to create true solutions. While our contenders sell business phone systems we sell integrated businesses solutions! We can effortlessly read your databases to intelligently route your clients to the information and people that they need most. Our potent IVR (Interactive Voice Response) feature can save huge expanses of your staffs time and dramatically improve your customers satisfaction with your company.

Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 |

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Heres why I believe in Zultys

TRUE ALL IN ONE SOLUTION
Zultys supports Windows, Mac and Linux environments. Meaning Voice Mail, Call Recording, Auto Attendants, Call Centre Agent Software, Call Reporting, Fax, CRM Integration, Client applications Remote working and much more are all contained in one tidy rack mounted box. Zultys will happily support Terminal Server and Thin Client environments too. Zultys is brilliantly simple, stress free to Install and incredibly easy to maintain. IP Phone System providers like ShoreTel require expensive servers just to operate elementary features like Fax, Instant Message or conferencing. Fancy that additional cost for multisite enterprises? Superbly feature rich with elegant simplicity a single MX 250 appliance runs on less power than a 75 watt light bulb. This is why Zultys is naturally 20-30% less than the challengers! And that doesnt include the extra servers running day and night. We just dont need all of that extra equipment and additional failure points.

INSURANCE POLICY or REDUNDANCY

We know Zultys is incredibly dependable, however to be sure to be sure Zultys have designed integrated RAID into the solution for disc failures. Spinning media (hard disc drives) usually have a useful life of roughly 3 years. Zultys, never resting on its laurels now include options for solid state media drives resisting contestants like ShoreTel discrediting conventional hard disc drives. Zultys redundancy works like this; lets say there are 700 users running on 3 x MX250 appliances you can simply add one more MX250 appliance as a redundant backup. Now if any of the 3 boxes fail the redundant box takes up the slack and all without losing a call. This means you can have 100% redundancy for a tiny portion the competitors ask. Manufacturers like Mitel and Cisco redundancy means duplicate equipment with duplicate costs, so its easy to see that redundancy is rarely offered by Mitel or Cisco. Thats 100% peace of mind at a miniscule cost.

Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 |

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UNIFIED COMMUNICATIONS
Zultys Unified communications bridges the gap between VoIP phone systems and other computer related communication technologies. Using Zultys means telephone calls use your computer network. In the office you will see that your telephone can now plug into the same cable as your computer bringing both devices and their full potential closer together. UC is not a single product, but a set of products that provides a consistent unified user interface and experience across numerous devices and media types. Some of the features include Instant Messaging Real time presence information Video Conferencing Complex Call control Web Conferencing Speech recognition Unified messaging Voice mail Email Integration SMS Desktop Fax Integration Mobility. Remote Workers Multi-Site organisations Software Integration Web Collaboration

These commanding features will truly change the way you do business and certainly how you communicate. With all of these powerful communication methods at your fingertips in a simple and easy to use desktop MXIE client application youll see enormous improvements in your company communications.

STORAGE and ARCHIVING

The Zultys provides built in archiving for long term storage of Voice Mail, Faxes, Instant Messages, Call Recordings, Configuration files and more. This is crucial for companies that need to store this critical information over extended periods of time. Again this is stored in a standard SQL database and many of our clients have written their CRMs to pull data out of this database to present call histories and call recordings to their employees so they can have critical information to assist their clients with.

Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 | Page | 6

MOBILITY
Zultys mobility solutions for unified communications allow employees to stay connected and in contact no matter where they are. Zultys mobile communicator is a real time presence and communications client for Android, iPhone and BlackBerry smart phones delivering a complete unified communications experience to mobile workers. Rich mobile real time presence Secure Instant Message Mobile Privacy Protect your mobile number Single number contact Eliminate telephone tag Corporate directory access Hold, Transfer and park calls from your mobile

CONFERENCE WITH A TWIST

MX Conference allows you to quickly establish conference calls with up to 30 people in 10 different rooms and all without any additional hardware. Eliminate the expensive pay as you go external conference bridges. Easily send invites from your MXIE client or email program. Extend the value of your other business assets and take your conferences to the next level by adding web collaboration and video. Quickly launch a comprehensive collaborative meeting where you can share your screen, interact with delegates and add video with a single click. Feature rich collaborative web meetings save thousands of dollars in travel and accommodation costs which means a stronger bottom line profit. MX Meeting is designed and built to fully integrate with Zultys MX conference. The MX 250 and MX30 are true all in one solutions.

SUMMARY
Another key frustration for businesses is the sheer complexity of many phone and data solutions. The good news is that communications complexity ends with Greg Eicke! As do all of its painful implications. Almost three decades in this industry has enabled me to develop what I call brilliantly simple phone solutions. These solutions will make communications and collaboration second nature for your workforce. And of course they save you big dollars in ongoing phone costs another reason why they are brilliant!

Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 |

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BONUS SPECIAL REPORT SNIPPET

The 9 Most Important Things To Consider When Upgrading Your Phone System
9 Most Important Things to Consider when Upgrading Your business Phone System I put this document together to help people become aware of where the pitfalls are when purchasing new phone solutions and what options you have available to you. Ive been able to piece all of this together because for the better part of my career Ive installed, maintained and sold Telephone Systems in Brisbane. This has also allowed me to provide sound advice from Feet on the Street and Hands on Technical Experience so that our clients get the best solution and value for money. Heres a snippet of what you can expect in this valuable report.

What is Beyond the Desk Phone?

We communicate in a bewildering array of ways every day, but we give little thought to the potential profit and efficiency increases of modern communications integrated into business processes. In most cases these technologies are almost always isolated silo based, meaning little or no integration diminishing the true potential of the device or application. Here are some concepts you may not have contemplated. ? ? ? ? ? ? ? ? ? ? PC software applications Softphones, Instant Messaging, Chat, VoIP. Smart Phones Tablets such as the iPad, Samsung Galaxy, BlackBerry Playbook. Screen Sharing where others can see your desk top Conferencing Voice Mail to email Adding video to conferencing. Fax to the desk top and smart phone Chat using Instant Message Integrated Unified Communications - not Silo cantered systems used in isolation.

Some considerations about your business processes ? Do all employees work in the office or not? ? How do employees connect when they work remotely or travel? ? Can I adopt Unified Communications with my existing phone system? Is the sales person trying to baffle you with techno babble and sell you on features that you dont really need and may rarely use, offering no business improvement? A true professional telecom expert will magnify your knowledge to expose ideas where

Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 |

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you can gain significant financial advantage from a smart business telephone system. For the full report go to www.phonesystemsbrisbane.net.au

Greg Eicke 2012, All rights reserved | www.phonesystemsbrisbane.net.au | 1300 851 411 |

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Tes stimonia From Our Happy Custom als m H C mers

Ive alw ways believe that happ custome rs who repe purchas and refer others are the ed py eat se r rds corners stone of a su uccessful enterprise. T Thats why we bend ov backwar to make sure ver e that our customers are as hap as they can be with their new phone syst r s ppy h tem. Heres what s just som of our ha me appy custom mers have s said

the sses in the n new Vanson Bourne su n urvey alread had a un dy nified Just under half of t busines unications st trategy in pl lace. Those companies noted 10 percent pro e oductivity ga ains, commu and a 2 percent im 21 mprovemen in custom satisfact nt mer tion, from using the tec chnology. Some six S in ten b businesses s said unified communic d cations was a key elem ment in supp porting the growth g of their company, h helping with internal co h ollaboration, greater bu usiness effic ciency, redu uced costs and a more flexible workforce travel c e.

N Normally a sales pers will tell you anyth son l hing to mak a ke sa ale he de elivered on his promi n ises. Ross Tait, C R CEO - Ballina Toyot ta.

G Greg recom mmended t new sy the ystem ba ased on ou long-term business plans ur m s an the requ nd uirements of our rece ently op pened Mel lbourne off fice or Deidre Grac Directo - Peopl in Plast ce, le tic.

Greg also freel advised, without fa g ly avour, on solutio which were outs ons side his com mmercial realm. r Tim Is saacs, Ge eneral Man nager FIT TEC.

Greg E Eicke 2012, All rights reserved | www.ph honesystemsbrisbane.net.au | 1300 851 4 u 411 |

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