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Vol. 02 Issue 02
in this issue...
CUSTOMER BULLETIN NGCP adopts revised power factor adjustment mechanism
page 09 >
PARTNERSHIPS Electric coops and NGCP work together to upgrade linemens skills
page 12 >
SURVIVINg SENDONg NGCPs Mindanao O&M Head Emmy Abellanosas passion to serve shines in the midst of adversity
page 04 >
AID FOR SENDONg VICTIMS NGCP gives all-out assistance to Cagayan De Oro and Iligan
page 06 >
CUSTOMER IN FOCUS:
PAgE
02
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to continue doing their best. This is an innovation Goal-setting and planning are vital undertakings MESSAGE FROM that we have adopted to allow management to for any organization to survive especially in a THE PRESIDENT spot our high performers and reward them for their competitive business environment, more so for a efforts. company handling a very complex task of operating, In the coming months, we will also be rolling maintaining, and developing a national transmission out more activities related to Project GRID an backbone. As I have said many times before: To whom integrated software which will help our staff and officers to better manage our processes and much is given, much is expected. This is one of the resources. After all, the realization of our goals rests guiding principles behind our efforts to set grand targets for ourselves. on the shoulders of a highly-motivated, competent and empowered management and workforce. NGCP has been mandated with the duty of As a key partner in ensuring the delivery providing safe, reliable, and adequate electricity of power to Filipino homes and businesses, we throughout the country, but we have committed are likewise featuring efforts to collaborate with ourselves to a higher goal to become one of the best national power grids in Asia. distribution utilities. We are particularly happy for the high turnout of participants from electric Given limited resources, effective planning is HENRY T. SY, JR. cooperatives in free trainings that we conduct to important to get where we want to go, using the transfer NGCPs expertise especially in the areas shortest route possible. Here lies the value of the of line maintenance and management to raise their capabilities Transmission Development Plan (TDP) which is essentially the articulation of what we want to achieve in the next 10 years and in performing their role in the power supply chain. how we plan to achieve them. Developing a reliable, strong, smart power grid is no easy This latest installment of TransMissions provides a report on task. But with proper execution which starts in goal-setting and planning and effective partnership with all the stakeholders, it the status of our TDP for year 2011 onwards. This issue also highlights activities related to the Employee can be done. Email us your feedback at corpcomm@ngcp.ph and stay Performance Feedback System (EPFS) which we have recently connected! launched as part of our continuing efforts to motivate our people
CUSTOMER IN FOCUS:
Camarines Sur II Electric Cooperative, Inc. (CASURECO II) was organized on August 10, 1975 and was already in full operation two years before it was granted a franchise to operate as a non-stock, non profit electric cooperative in 1979. Its coverage area includes the city of
1. What are the best practices in running your business? CASURECO II was one of the first cooperatives to implement an online (real-time) billing and collection system which we started in the late 90s. This system is bolstered further with the tie-up with collecting banks which made payment of bills more accessible to member-consumers. CASURECO II also ventured into short messaging system (SMS) and website development to reach out to memberconsumers. Complaints, news information, and other pertinent events are passed on to the consumers through different media, like newsletters (Sirang), television spots (An Satuyang Cooperativa), and radio programs. 2. What are the biggest challenges in the power distribution business? As a non-stock and non-profit electric cooperative, CASURECO II is constantly being challenged by financial setbacks caused by the rise in capital expenditure and non-power costs. While movements in the economy can be instantaneous, we cannot instantly react to such impact since any increase in the corresponding rates need to be applied and filed with and approved by the ERC, which can take some considerable time. Being a non-profit entity, the cooperative cannot set aside any profit or emergency fund to act as buffer in times of emergencies such as natural calamities and financial crises. Lately, CASURECO II has also experienced setbacks with legal quandaries when certain consumer groups took the issue of rates to the local courts. It is within the jurisdiction of
the ERC. Such move has put shackles into the rates, which is the lifeline of the cooperative. Thus, for a considerable period, CASURECO II has been subsidizing losses due to the rates being implemented, which do not constitute the actual costs being remitted to the power suppliers. 3. How do you manage customer complaints? There are many avenues for the reception of customer complaints radio programs, e-mail, website, telephone, and face-to-face communication. The establishment of a one-stopshop (similar to a call center setting) to handle complaints is also being planned. The handling of complaints is centralized and specific complaints are then referred to the proper departments. 4. What are your medium and long-term expansion/ improvement plans? Substation and lines are already being upgraded to suit the demands of projected demand. Add to this, CASURECO is eyeing partnerships with the local government and private sector for the development of renewable energy within the franchise area to supply a percentage of the power requirements of CASURECO II which continues to see steady demand growth. Given the 100% electrification in the barangay level, CASURECO II is striving to implement 100% electrification in the sitio level in cooperation with the National Electrification Administration (NEA) and the government through its subsidy funding for rural electrification.
Ms. Jan Sy, daughter of NGCP President and CEO Mr. Henry Sy, Jr., talked with CDO employees and assured them of the companys support.
na ito, Mr. Sys message read. Mr. Sy also commended the efforts of employees from other regions who pooled their own resources to help Mindanao co-employees who were in need. He particularly praised those who experienced the wrath of tropical storm Sendong but still managed to help others. He expressed hope and optimism for the NGCP family and stated that the employees sense of unity and cooperation, especially in times of calamities, will help NGCP face even greater challenges in the future. Ang mahalaga, malagpasan natin ito ng nagtutulungan at nagdadamayan bilang isang pamilya, isang NGCP, he said. Prior to this donation on January 5, NGCP employees voluntarily contributed 106 boxes of relief goods (i.e. clothes and this is a sign that I still have a mission to do. I thank my family, officials and colleagues in NGCP, and friends from all walks of life who prayed, supported and even shared their precious resources. I am also very much indebted to the medical team who treated me for doing their
canned goods) and cash contributions amounting to Php 409,030.00 to assist 159 fellow NGCP employees and their families in crisis in Iligan, Cagayan De Oro and some parts of Visayas. NGCP management also provided the use of its hangar space in Cagayan de Oro for forensic examination on fatalities of the typhoon, and commissioned the use of a water pump and generator set to provide clean water and electricity to the public. Typhoon Sendong triggered flashfloods in Cagayan de Oro and Iligan, wiping out entire communities leaving more than a thousand people dead and over 80,000 families displaced. The National Disaster Risk Reduction and Management Council (NDRRMC) estimated the total damages to infrastructure and agriculture to exceed P1.3 billion. best to make mine a highly successful operation. Despite all that I have been through, I have no regrets. I love my work and thats why I am here in this company 25 hours a day, 8 days a week and 110% all the time.
Road to recovery Im now back on my feet. I will be reporting to my CDO office before reporting again to the regional office in Iligan. I thank God for the gift of life. I believe
5. Now run by a private corporation, what are the improvements youve noticed in the transmission sector? What are the areas that still need improvement? The biggest development following the transition is the significantly lower frequency of unscheduled interruptions. Further, NGCP has been pro-active in giving notices of scheduled power interruptions that range between three to 10 days ahead of schedule. The duration of the said power interruptions are also religiously being followed, as advised. More so, the meter data that CASURECO II receives are on time and valid. It also helps that there are monthly meter data protected by security checks being sent to cooperatives via e-mail.
6. What is your message for NGCP as a partner in delivering reliable and affordable power to the Filipino people? CASURECO II hopes that NGCP will continue delivering reliable and safe power to the Filipino people. Its corporate approach in the operation of the transmission network is a model that must be followed by all distribution utilities. It would also be more helpful if the NGCP can impart its knowledge to the electric cooperatives by way of trainings especially in its expertise on the extension, maintenance and construction of lines, which will be very helpful in the overall service to our member-consumers.
I love my work and thats why I am here in this company 25 hours a day, 8 days a week and 110% all the time.
Atty. Ver Quimco (left) anchored radio station RMN DXIC Iligan during the Sendong calamity. With him is 6-year old Joanne Mae Macanggoy of Hinaplanon , Iligan City who miraculously survived. Both her parents and younger sibling perished during the calamity. At right is fellow broadcaster from RMN Iligan Mr. Jun Peralta.
complaints. It served as a channel to relay the needs of the victims to the rest of the country and the world. Iliganons and people around the world mostly from Ireland, Australia, US, Canada, and even Iliganon seafarers, listened to Atty. Quimco and his co-anchors broadcast which was also carried live via audio streaming on the Internet called and sent messages pledging their assistance for the victims. As enormous as the flood brought by Sendong was, so too was the massive stream of assistance and donations from people in Iligan and neighboring communities, from all over the nation, and from many parts of the world. Lives saved On Day 3, Atty. Quimco received a text message that 12 survivors were spotted floating in the sea near the municipality of Initiao, Misamis Oriental. He then appealed on the air for fishermen who have boats, and those who have motorized boats to proceed to the area. The Philippine Coast Guard which was monitoring the broadcast immediately proceeded to the area and rescued the survivors. They then called DXIC to broadcast their successful operation. Many other similar incidents of rescue recurred through such broadcast linkage. Atty. Quimco devoted no less than 18 hours from early morning to midnight of uninterrupted broadcast everyday until Day 6, to assist hundreds of survivors who lined
up daily to communicate their needs and search for their missing relatives. Before he turned over the broadcast to the regular RMN broadcasters, Atty. Quimco took the opportunity to facilitate an effective partnership and coordination of the private sector and the government to perform the remaining work of attending to the basic needs of the survivors, including relocation of the tens of thousand of evacuees. Together with Bishop Elinito Galido of the Diocese of Iligan and other Catholic priests, he convened and organized a coalition of all non-government organizations, groups and individuals who were involved in the rescue, relief and assistance of the victims into an umbrella organization called the Iligan Disaster Coordination and Rehabilitation Center. The group serves as the umbrella organization that links efforts of the private sector with the concerned local government unit in Iligan for proper coordination and management of the delivery of relief and assistance to the victims. A partnership was formally forged and a covenant was signed by its chairman Atty. Manny Salibay with City Mayor Lawrence Cruz representing the City Government of Iligan. As residents were beginning to recover from the shock brought by Typhoon Sendong, Atty. Quimco signed off the air and signed on again to his equally demanding job as head of NGCPs Office of the General Counsel in Mindanao.
NGCP employees in Cagayan de Oro remain optimistic despite the devastation brought about by storm Sendong. Chief Executive Adviser Mr. Shan Shewu, HR Head Atty. Josena Paz Uybarreta, and Physical Asset Management and General Services Head Ms. Cecilia Domingo confer with employees.
Iligan City Mayor Lawrence Cruz discusses with NGCP officials the relief efforts to address the needs of the flood victims.
Mr. Venusto Hamoy Jr. represents Mr. Henry Sy, Jr. and delivers his message to Iligan employees.
Cagayan de Oro Rep. Rufus Rodriguez briefs NGCP officials of the governments efforts to help those affected by Sendong.
Brig. Gen. Emiliano Gupana of the Fourth Infantry Division of the Philippine Army discusses with NGCP officials security measures during calamities.
Cagayan de Oro City Mayor Vicente Emano meets with NGCP officials. Ms. Jan Sy represents his father Mr. Henry Sy, Jr. at the said meeting in CDO.
Cagayan de Oro reels from the wrath of Sendong. (Photos by Emmanuel D. Abellanosa)
8 INDUSTRy NEWS
1
Lighting retrofit on 35 govt buildings to post P20M savings a year DOE After retrofitting lighting systems in over 20 government offices, the Department of Energy (DOE) is now training its sights on replacing existing lighting systems with energy-efficient ones in 35 other government buildings. DOE said the move is expected to generate up to P20 million in savings a year. The project which seeks to promote energy-efficient technology is a component of the Philippine Energy Efficiency Project backed by the Asian Development Bank. Project Director and DOE Undersecretary Loreta Ayson said the project not only seeks to replace lighting fixtures in government offices but, more importantly, send the message about the need for a lifestyle change to conserve energy. A pragmatic lifestyle change is also key to our campaign. It is not only about changing our appliance to more energy-efficient ones but also to have these best practices inculcated in each one of us, Ayson said. Earlier, the DOE has completed the retrofitting of lighting systems in 22 other government offices where it installed efficient lamps and electronic ballast. Projected savings from the retrofit is estimated at P10 million per year. (Source: Manila Times, 2012-02-01) ERC OKs operation of 32 power facilities in off-grid areas The Energy Regulatory Commission (ERC) granted certificates of compliance (COCs) for 32 off-grid generators facilities providing electricity to areas covered by the Small Power Utilities Group (SPUG). In a statement, ERC Chairperson Zenaida G. Cruz-Ducut said the issuance and renewal of COCs a pre-requisite to the commercial operations of a power generating plant will ensure that off-grid areas serviced by these power plants will continue to have access to electricity. The issuance of these COCs gives assurance to the consuming public of a sustainable, viable, safe and reliable supply of electricity, Ducut said, adding that the COCs were given following a thorough inspection and evaluation of these facilities. Companies issued COCs were the Cotabato Light and Power Company, Inc. for its 9.927 megawatt (6-unit) diesel-powered plant in Cotabato City; Catingas Hydro Power Plant Corporation for its 900 KW Hydroelectric Power Plant in Romblon; and Cummins Sales and Services Philippines, Inc. for its 1.12 MW diesel plant in Siquijor. ERC also granted 29 COCs to the National Power Corp. for its SPUG operations in Palawan, Marinduque, Quezon, and areas in North Luzon. The COCs which are proof that these facilities meet the environmental, technical and financial standards set by the ERC and are in compliance with relevant laws are valid for five years until 2016. (Source: BusinessWorld, 2012-01-18) Aboitiz to set up green buffer zone around planned coal plant in Davao Aboitiz Power Corp. committed to set up a green buffer zone on a 1,000-hectare area surrounding its planned 300-megawatt coal-fired power facility in Davao del Sur. the reforestation of a 500-hectare area in Kibalang, Marilog district.
(Source: BusinessWorld, 2012-01-20)
In a statement, Aboitiz Power said its wholly-owned subsidiary Therma South, Inc. will initially plant trees in an area covering 420 hectares in Santa Cruz which is part of the future site of the power plant. Aboitz Powers move is in response to Davao City Mayor Sara Duterte-Carpios request for the company to provide a buffer zone around the planned power facility that will be built within the boundary of the city and Santa Cruz town. Construction of the plant will begin within the first quarter of the year and is set to start operations by 2014. Earlier, Duterte-Carpio vetoed an ordinance reclassifying the area to accommodate the plant. The city council, however, overturned the mayors veto, with 21 of its 26 members approving the measure. While accepting the city councils decision, Duterte-Carpio said she will require the company to put up a buffer zone to mitigate the impact on surrounding communities. Aboitiz President Erramon I. Aboitiz had assured the city government the company will use modern technology to minimize potentially hazardous effects of the power plant. For his part, Aboitiz Powers vice-president for Mindanao Manuel M. Orig said the company has been aggressively pursuing reforestation activities in areas that host its facilities. This project is just another step forward in our group-wide effort to significantly reduce our carbon footprint as a company, while protecting our natural resources and wildlife. In May last year, Therma South and Davao Light and Power Co. also a subsidiary of Aboitiz Power signed an agreement for
Meralco sees better service with completion of major projects The Manila Electric Co. (Meralco) said it has completed seven major projects during the last two months of 2011 that are expected to further enhance its distribution network and reduce systems loss. These projects, which are all part of our approved capital expenditure program, will reinforce our electric distribution system and further improve electric service to our customers, Meralco executive vice president and networks head Ricardo Buencamino was quoted in media as saying. Meralcos new Calamba substation commissioned on December 29 will augment its distribution capacity to meet the increasing power demand in Laguna, including industrial customers in Canlubang and Calamba. New distribution lines from this new substation will provide a more, reliable and stable electric service in the Calamba, Laguna and Sto. Tomas, Batangas. The distribution utility also reported the replacement of a power transformer in its Botocan substation which will boost the adjacent Tayabas and San Pablo II substations. The utilitys distribution facilities in Metro Manila were also augmented with capacity additions at its Tegen and Diliman substations through the installation of additional 83 megavolt-ampere power transformers.
CUSTOMER BULLETIN
Customer Bulletin 2012-02: IMPLEMENTATION OF REVISED POWER FACTOR ADJUSTMENT (PFA) MECHANISM (January 12, 2012) The Energy Regulatory Commission, in its July 4, 2011 decision, directed NGCP to adopt the following revised PFA mechanism for distribution utilities effective January 2012 to December 2013 billing period:
Where: y is 0.75 for year 2012 and 0.45 for year 2013; PDS is the power delivery service charge applicable to the DU; APF is the Actual Power Factor for such metering point; SPF is the stands Power Factor; M1 is the non-coincident peak demand (NCPD) or coincident peak demand (CPD), whichever is applicable; and M1 is the aggregate NCPD or CPD of the distribution utility at all metering points. For other transmission customers, the existing PFA will remain in effect until the expiration of their Transmission Service Agreements or until 2013, whichever is later. Customer Bulletin 2012-03: MAxIMuM ALLOwABLE REVENuE FOR CY 2012 (January 31, 2012) The Energy Regulatory Commission has granted NGCP provisional authority to collect a MAR of PhP40,350.78 million and a PIS of PhP503 million for the year 2012. View detailed transmission rates effective January 2012 at http://www.ngcp.ph Customer Bulletin 2012-04: LIST OF ACCEPTABLE BANKING INSTITUTIONS AND PERSONS (January 17, 2012) In compliance with Section A8.1 of the Open Access Transmission Service Rules, NGCP has come up with a list of banking institutions which can provide Credit Support NGCPs direct customers nationwide. Download the list at http://www.ngcp.ph NOTE: Full text of the customer bulletins may be downloaded from www.ngcp.ph or requested from NGCPs Revenue and Regulatory Affairs Department.
10 NGCP CORNER
NGCP launches new performance evaluation system
As part of its continuing efforts to improve the way employees perform in the workplace, the National Grid Corporation of the Philippines (NGCP) launched its Employee Performance Feedback System (EPFS) a new employee performance evaluation program. During the flag raising ceremony last January 16, NGCP Chief Administrative Officer Anthony L. Almeda led the corporate-wide launch of the EPFS. The program is designed to evaluate the individual performance of employees with the aim of aligning it with the companys goals and objectives. (The new performance evaluation system) will institutionalize a results-oriented culture and a high-competency, highperformance environment in NGCP, said Dir. Almeda, as he encouraged employees to participate in EPFS-related activities lined up in the coming months. He added that with the EPFS in place, management will be better equipped to reward good performers and to give rewards and recognition where they are due. Mr. Almeda recognized the efforts of the EPFS Steering Committee and EPFS Consultant Carlos Salonga in establishing a solid framework for the system and ensuring that it will roll out smoothly. Alongside the Head Office, NGCPs regional offices likewise held their EPFS launching with members of the EPFS Steering Committee leading the program. Merlynda Paguio (Division Head I, North Luzon HR Division), Fernando Abesamis (Department Head, South Luzon O&M), Raul Galano (Department Head, Visayas SO) and Eugene Bicar (Department Head, Mindanao SO) introduced the EPFS in their respective regions. They also hosted discussions with their respective staff to explain the significance of the system in both the corporate and individual levels. The EPFS kick-off program will be followed by a series of road shows and orientation sessions starting on the last week of January and will run for the whole month of February to brief all NGCP personnel about the new system.
< from page 01, NGCP holds nationwide...
NGCPs compliance with the mandates of R.A 9513 on renewable energy-based plants. In addition, the 10-year plan outlines NGCPs program for the upgrade and replacement of aging transmission facilities, as well as its projects related to its shift to the use of the smart grid technology in its SCADA system and the improvement of its telecommunication network. In planning for the development of the transmission system for the next 10 years, we continue to be guided by our vision to be the strongest power grid in Southeast Asia, contribute to socio-economic development and satisfy stakeholders need, Atty. Alabanza noted.
PHOTOS TAKEN AT THE LINEMANS TRAINING PROGRAM WITH CAMARINES SUR II ELECTRIC COOPERATIVE IN NAGA CITY
< from page 12, 34 electric coops complete ...
speakers free of charge. Meals, accommodation of participants and other training-related expenses were shouldered by proponent-customer. Participants expressed satisfaction on the training coverage, citing the topics relevance to the improvement of their operations, particularly regarding safety matters. Some even suggested the conduct of advance trainings to allow for more elaborate discussions on the topics. As of press time, 13 electric cooperatives have already requested to be given the free training. In fact, 293 linemen are on the list of participants in trainings scheduled for the 1st quarter of this year, with the number expected to rise as the year progresses.
Top: Proper installation of personal protective grounding equipment Left: Actual individual training of participants
12
34 electric coops complete free NGCP linemen training
Frontline personnel from 34 electric cooperatives nationwide received and completed the free lineman training conducted by the National Grid Corporation of the Philippines (NGCP) between August to December last year. A total of 981 personnel completed the two-day training program organized by NGCPs Corporate Affairs and Human Resources departments as part of the companys partnership with electric cooperatives which seeks to achieve faster restoration time, shorter power interruptions, and overall improvement in terms of power reliability and security. We offered the two-day program for interested DUs that would like to enhance their skills and remind their personnel about the safety procedures on the job. This is really aimed at improving power service delivery to our ultimate power consumers which are the ordinary Filipino homes and local businesses, NGCP President and CEO Mr. Henry T. Sy Jr. said. Mr. Sy fully supports the continuing training program which he cited as a good opportunity for technical information exchange and cooperation. The training included lectures and workshops on 69-kV lines including line profile, types of structures, line hardware, and tools and equipment used for 69-kV maintenance. Topics on line maintenance applications were also discussed, such as the drafting of an annual work plan, importance of line maintenance forms (preventive, corrective, patrol checklist), right of way matters, safety matters, and switching procedure and operations. On the second day of the training, a demonstration on line maintenance techniques was conducted. A total of 66 NGCP personnel were appointed to facilitate the training, including the Chief of TL as well as NGCP key personnel in various areas such as substation operations, maintenance planning, and right of way. Select NGCP line foremen and linemen also assisted in conducting the training. NGCP provided the resource
page 11 > Customers who availed of NGCPs free linemens training for 2011: DATE 25-26 OCTOBER 6-7 OCTOBER 18-19 OCTOBER 9-10 NOVEMBER 10-11 NOVEMBER 17-18 NOVEMBER 17-18 NOVEMBER 24-25 NOVEMBER 28-29 NOVEMBER 7-8 DECEMBER 8-9 DECEMBER 15-16 DECEMBER TOTAL - NORTH LUZON 12-13 SEPTEMBER 28-29 NOVEMBER 15-16 DECEMBER 19-20 DECEMBER 19-20 DECEMBER 28-29 DECEMBER TOTAL - SOUTH LUZON 15-16 AUGUST NO. OF PARTICIPANTS 17 23 28 30 27 30 31 40 30 31 20 30 337 30 40 30 27 39 31 197 30 CEBECO I, CEBECO II, CEBECO III LEYECO II , LEYECO III- 1ST BATCH NORSAMELCO DORELCO LEYECO II, LEYECO III2ND BATCH LEYECO V , BILECO-1ST BATCH SAMELCO II SAMELCO I ESAMELCO LEYECO IV SOLECO LEYECO V , BILECO-2ND BATCH CENECO 15 DORECO 1 34 Mati City, Davao Oriental CANORECO CASURECO II FIRST BAY BATELEC II CASURECO III BATELEC I 6 Compostela Valley CUSTOMER SFELAPCO PELCO II NEECO I MOPRECO ZAMECO I CELCOR INEC PRESCO DECORP ZAMECO II LUECO NUVELCO 12 Daet, Camarines Norte Del Rosario, Naga City Bauan, Batangas Lipa City San Isidro, Iriga City Calaca, Batangas VENUE San Fernando, Pampanga Hermosa SS, Bataan San Isidro, Nueva Ecija Bontoc, Mt. Province Palauig, Zambales Cabanatuan, Nueva Ecija Dingras, Ilocos Norte Mexico, Pampanga Dagupan, Pangasinan Castillejos, Zambales San Fernando City, La Union Bayombong, Nueva Vizcaya
1-2 SEPTEMBER
31
33 33 31
29-30 SEPTEMBER
29
Leyeco II
4-5 OCTOBER 6-7 OCTOBER 13-14 OCTOBER 18-19 OCTOBER 25-26 OCTOBER 9-10 NOVEMBER
39 33 42 28 29 29
Paranas, Samar Calbayog City, Samar Borongan, Eastern Samar Hilongos, Leyte Maasin City, Southern Leyte Ormoc City
14-15 DECEMBER TOTAL-VISAYAS 21-22 SEPTEMBER TOTAL -MINDANAO NATIONWIDE TOTAL FOR CY 2011
30 417 30 30 981
Bacolod City
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TRANSMISSIONS
NGCP
EDITORIAL TEAM Anthony L. Almeda Cynthia P. Alabanza Jennifer M. de Jesus Charles S. Dino Adrienne B. Mendoza Melchor F. Abubo Kimberly C. Realoza Joella D. Perez Supported by: Tagline Communications Consultancy http://taglinecommunications.com/