IT MANAGER IT PROJECT MANAGER IT OPERATION MANAGER EXECUTIVE SUMMARY Skills and Core competencies: High-energy leader offering over

ver 13 years of experience and success in driving IT operational growth with international exposure, leading start-up and turnaround efforts, and maximizing business opportunities within the oil & gas industry. Areas of expertise includes: project management, IT management, change management & procurement. Experience in IT Infrastructure areas (e.g., Data Processing/Operations, Telecommunications and LAN/WAN), particularly in the areas of planning, deploying, monitoring and supporting infrastructure technology with strong adherence to the PMBOK body of knowledge. Knowledge of project management principles and practices, defines and creates schedules, statements of work, directs, and coordinates projects by establishing a work plan, arranging staffing, assigning duties, producing reports, and ensuring the progression and completion of the project. Good analytical, writing, verbal and problem solving skills, organizational project planning and time management Strong attention to details and good communication skills. Manager with the ability to understand and address the needs of the business through technology or process solutions that delivers explicit business value. Proficiency with Microsoft Project, Excel, Word, PowerPoint, Outlook, Visio, Share Point and Remedy Operations & General Management, Project Management, International Delivery, Team Building & Leadership, SLA, OLA & KPI (Key Performance Indicators ) management. Strong organizational skills. Support of ITIL standard best practices and contribute to continuous improvement for the benefit of the organization. PROFESSIONAL EXPERIENCE RigNet Project Manager (Contractor /Part time) October 2009 Present Houston, TX Oversee the implementation of Rig Satellite communication and connectivity solutions based on specific customer requirements defined within the project. This role is also in charge of assisting the Global Operation Manager in qualifying and gathering resources needed to complete each assignment within agreed time and budget. Schlumberger - North America Project Manager January 2006 April 2009 Houston, Texas Managed infrastructure type projects: from network cabling to LAN, Server and PC integration and consolidation activities. This includes but not limited to understand customer requirements, budget, objectives, user expectations and a plan accordingly making sure project are delivered on time, within budget and within company IT standards. Oversee assigned infrastructure projects to ensure that implementation and prescribed activities are carried out in accordance with specified objectives, budget and timelines. Involved in the project plan, management and implementation of the North America LAN/Cisco upgrade $1.3 M, including VOIP projects

Met all dead lines and made all necessary design and configuration modification needed to meet internal user requirement. Successfully developed an internal project management process to handle small to mid size IT projects. The main objective of the process is to track and standardize local projects handled by the onsite IT team lead and support organization to manage projects in cost effective and timely manner across the globe. Key Responsibilities Includes: Planed and coordinated various activities from small to mid size IT infrastructure projects. Implemented assessments and recommendations for project deliverables. Participated in meeting to understand deliverable, costs and project feasibility. Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate. Also managed and handled changes while project within allproject phases. Worked with internal and external parties to organize the various components needed to initiate, run and conclude major projects. Produced technical, business and economic feasibility document and ideas by involving different technical and non technical group. Managed project: personnel responsible for implementation of the project tasks (hold and chair regular works meetings, motivate staff, manage conflicts and crises). Assessed risks and hazards to the success of the project and take appropriate measures for avoidance Conducted IT site surveys during mergers and acquisitions. Monitored project costs and schedule to ensure that the project does not exceed the approved budget and stays within prescribed timeline. Schlumberger - IT Service Delivery Manager January 2000 December 2005 Caracas Venezuela Managed 15 people to provide support +2000 Desktops and +30 servers for Schlumberger in Venezuela, Trinidad and Curacao. Implemented, Managed and coordinated new projects. While in this position, about 50% of my time was used to manage infrastructure type projects, from network cabling to LAN, Server and PC integration and consolidation activities. This includes but not limited to understand customer requirements, budget, objectives, manage expectations and a plan accordingly. Successfully achieved SLAs/OLAs (Service Level Agreements and Operation level agreements ) and costs reduction by improving internal process and server consolidation by 30%. Successfully managed +1500 Desktop/laptop hardware and software refresh including +30 application servers as per company standards. Cost reduction by implemented servers and applications consolidation project. Excellent communication and customer service skills, and strong project management, leadership and team motivation skills in order to manage work that requires effective delivery of applications to internal users. This includes bridging communication between technical areas and business areas for a full and complete understanding ofapplication requirements and delivery expectations. Key Responsibilities includes: Directly responsible for the efficient supervision of the IT Support Department which includes the first-level call resolution group as well as the second-level desktop technical support group. Ultimately responsible for ensuring that Schlumberger network operates within agreed

SLAs/OLAs. Oversee and support PC, laptop and Window Server patch management and software deployment in order to prevent viruses and hackers from exploiting software security vulnerabilities. Responsible for issue resolutions participates in client meetings and presentation. Generated statistics on 1st and 2nd level support performance. Responsible for ensuring performance metrics are achieved. Managed performance of team members, career and development planning. Facilitated goal and objective setting, promotions and performance reviews. Handled performance issues. Provided input on budget forecast. Managed budget, headcount and team training. Agreeing on Operational Level Agreements with other support groups and putting Key Performance Indicators in place to measure achievement trends (including business indicator trends). Implemented, Managed and coordinated new projects. While in this position, about 40% of my time was dedicated to managing infrastructure type projects. Performed personnel performances evaluations. Implemented assessments and recommendations for project deliverables. Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate. Also managed and handled changes while project within allproject phases. Schlumberger - IT Service Manager October 1999 December 1999 Rio Brazil Key Responsibilities Includes: Took over poor performing projects and instituted standard process to deliver fully project management best practices. Provided local IT support with high level training on Project Management knowledge and best practices. Managed LAN/WAN/Cabling projects for local Schlumberger customers. Introduced procedural process to improve PC user support including scheduled hardware maintenance and ITsupport tracking activities ( via Remedy reports ). Implemented assessments and recommendations for project deliverables. Prepared and maintained project plans and track activities against the plan, providing regular and accurate reports to customers and line management as appropriate. Also managed and handled changes while project within allproject phases. Schlumberger - IT Service Delivery Manager / Project Manager February 1997 October 1999 Caracas, Venezuela Key Responsibilities Includes: Managed 10 people to provide support +1000 Desktops and +20 servers for Schlumberger in Venezuela. Directly responsible for supervision of the IT Support Department which includes the first-level call resolution group as well as the second-level desktop technical support group. This support includes Schlumberger and non-Schlumberger (Energy, Lasmo/ENI, Smith/Mi Drilling, Pennzoil, etc ) PC/Laptop users and services. Quarterly report publication and customer meeting to review SLAs/OLAs Updated Customer Service Manuals Acted as an escalation point for customer outage. Tracked customer performance against agreed SLAs (Service Level Agreements). Performed personnel performances evaluations. Increased SLAs/OLAs performance by introduced processes that improved communication between end user and the IT support organization. Schlumberger - Latin America Purchasing Agent November 1995 February 1997

Caracas, Venezuela Key Responsibilities Includes: Obtained price and delivery quotes from vendors, create POs and forward to vendors, track all orders and process invoices. Prepared of project AFEs (Approval for Expenditures) and coordinate with finance department to ensure that AFEs are processed in a timely manner. Maintain lists of vendors by company names and contact names; work with vendors to establish best possible prices. Maintained database of shipping vendors separately from hardware/software vendors. Maintained a database by invoice numbers of each PO, location, line item description and cost. Telecomunicaciones Bantel - Project Engineer (Contracted) September 1992 February 1995 Caracas, Venezuela Key Responsibilities Includes: Supervised, plan, installed and maintained Microwave and VSAT Networks in Caracas Pan American Health Organization Regional Office September 1991 June 1992 Caracas, Venezuela Tech Engineer (Contracted) Key Responsibilities Include: Develop stimulating current equipment (based on MCS-51 Intel Family) for medical research. I used this project to complete my degree at the university. Universidad Central de Venezuela April 1987 April 1992 Caracas, Venezuela Physics Lab Assistant from (Contracted Interim) Key Responsibilities Include: Material analysis using non destructive technique (ultrasonic and holographic) Prepare Physics Lab classes, materials, etc for second year students. EDUCATION & TRAINING Bachelor of Science Electrical Engineering, Caracas Venezuela ( 1992 ) ITIL V3 certified 2008 Project Management Course (2008) Effective Conflict Resolution (Nov 2004) Finance for Engineers (July 2004) Transition Project Process Develop (July 2000) Introduction to Integrated Satellite Business Network - Caracas, Nov 1992 Vsat Sizing Course (Hughes Network Systems - Washington D.C., Nov. 1992 ) Vsat Operation Course (Hughes Network Systems -Washington D.C., Nov. 1992 ) Project Management Course - Cable&Wireless College ( Coventry - UK , Sep.1997) Developing Skills in Management (Caracas, Oct. 1997) Time Management (Caracas 1998) LANGUAGES English: Without serious difficulty written, reading and spoken. Spanish: Fluent in written, reading and spoken. Armenian: Fluent spoken.