Information Systems ERP software concepts ERP Modules By Prof.

Jyoti ERP Consultant

Part 2 of 2

See other presentations : ERP for Campus and ERP for Doctor on site http://www.dnserp.com www.dnserp.com 1

Subcontractor out

Outsourcing /Subcontractor OUT

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

subcontractor OUT
PRODUCTION AT Subcontractor LOCATION Out-sourcing Job Working Out

www.dnserp.com

Part 2 of 2

Our Job Order Is ORI For the Third-Party (TP) or the subcontractor

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

ABC - MANUFACTURING Co.

Sub-out concept diagram

Sales Enq. For PC

PUR quotation JOB ORDER for Subcontractor Rejection Warehouse providing PUR order raised job services Rejected Material
Material received: GIN QC

This slide explains Sales Quot. For PC

how

MRP PROCESS
INDENTS FOR BO / WO FOR MFG. ITEMS

Material: sent For LabourQC work. 4(5)(a) prepared SHOP

FLOOR
PRODUCTION REPAIRS

ERP completely takes Sales Order + schedule care of Subcontracting -OUT QC

Work order for SFG

subcontractor (PROCESS +VALUE)

Bought Out RM STORES

Subcontractor Payment
BOM

Material sent GDN LINK WITH BOM

SC - OUT STORE

M/C OPERATIONS
CAPTIVE
CAPITALIZATION

TP
Machine Supplier

PAYMENT CASH / BANK

shows relation of item to be sent JOB Order / Labour PO Material sent (child items) Father item is received by GIN Payment is made after deducting TDS
5

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

Subcontractor OUT
1.BOM

4B. AUTO PRODUCTION WILL CONSUME RM FROM TP LOCATION

2. JOB ORDER +WORK ORDER

subcontractor SHOP FLOOR

3. SEND CHILD ITEMS TO TP GOODS DELIVERY NOTE & 4(5)(a)

4A. GOODS INWARD NOTE

VENDOR

STORES

SHOP FLOOR

FG STORES

GOODS RECEIPT NOTE

6

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

1.BOM

subcontractor OUT: SPECIAL CASE WHERE VENDOR IS ASKED TO SEND MATERIAL DIRECTLY TO TP
4B. AUTO PRODUCTION WILL CONSUME RM FROM TP LOCATION

2. JOB ORDER +WORK ORDER

subcontractor
3. SEND CHILD ITEMS GDN + 4(5)(a)

SHOP FLOOR

4A. GOODS INWARD NOTE

VENDOR

STORES

SHOP FLOOR

FG STORES

PURCHASE ORDER WITH UNLOADING LOCATION WILL TRIGGER AUTO GDN FEATURE
ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

1.BOM

subcontractor OUT: AUTO GDN FEATURE

4B. AUTO PRODUCTION WILL CONSUME RM FROM TP LOCATION

2. JOB ORDER +WORK ORDER

subcontractor
3. SEND CHILD ITEMS GDN + 4(5)(a)

SHOP FLOOR

4A. GOODS INWARD NOTE

VENDOR

STORES

SHOP FLOOR

FG STORES

GRN - CHALLAN QTY, RECD. QTY AND ACCEPTED QTY

www.dnserp.com Part 2 of 2 8 8

subcontractor OUT
JOB ORDER FOR X +WORK ORDER

subcontractor X SHOP FLOOR

subcontractor Y SHOP FLOOR

GDN BOM GIN

VENDOR

GIN STORES

JOB ORDER FOR Y +WORK ORDER

PO / PV

SHOP FLOOR

FG STORES

www.dnserp.com

Part 2 of 2

subcontractor OUT
JOB ORDER FOR X +WORK ORDER

subcontractor X SHOP FLOOR

subcontractor Y SHOP FLOOR

GDN BOM GIN

VENDOR

GIN STORES

JOB ORDER FOR Y +WORK ORDER

PO / PV
AUTO PRODUCTION WILL CONSUME RM FROM TP LOCATION

SHOP FLOOR

FG STORES

www.dnserp.com

Part 2 of 2

10 10

CHILD ITEMS TO BE SENT TO TP

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

11 11

REASON MASTER FOR TERMINATE PROCESS

www.dnserp.com

Part 2 of 2

12 12

JOB ORDER TERMINATE 1 (CANCELLED)

www.dnserp.com

Part 2 of 2

13 13

JOB ORDER TERMINATE 2 (CANCELLED)

www.dnserp.com

Part 2 of 2

14 14

TERMINATE WORK ORDER

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

15 15

TERMINATED WORK ORDER

www.dnserp.com

Part 2 of 2

16 16

JOB ORDER TERMINATED

www.dnserp.com

Part 2 of 2

17 17

Job Order Register list of third party

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

18 18

GDN Goods Delivery Note Material given for processing to third party

www.dnserp.com

Part 2 of 2

19 19

Goods Inward Note = GIN. Material received after processing from the third party. Linked to Job Order.

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

20 20

ERP CAPTURES TWO KINDS OF PRODUCTION

Process Production Assembly Production

eManufacturing

www.dnserp.com

Part 2 of 2

21 21

PRODUCTION
ABC - MANUFACTURING Co.
Sales Enq. For PC
Rejection Warehouse

MRP PROCESS
INDENTS FOR BO / WO FOR MFG. ITEMS

Fully manufactured PUR order raised finished product is now transferred to Rejected Material Finished Goods QC Stores Material received: GIN Material Transfer to Shop floor link to WO / BOM

Sales Quot. For PC

Sales Order + Schedule

QC

DSA F.G. STORES SALE Invoice of PC

STC Bought Out + RM STORES

SHOP FLOOR
PRODUCTION REPAIRS Machine OPERATIONS
CAPTIVE sent

subcontractor (PROCESS +VALUE)

R / M transferred to shop based on Work Order as per BOM R / M inventory is reduced & WIP inventory is increased
W 3 Fixed Assets Location

Completed FG is for Quality CAPITALIZATION Control: Q C Interlock WIP inventory is reduced & CASH / BANK Finished Goods gets produced www.dnserp.com Tax register updated

TP

ERP Concepts by Prof. Jyoti

Part 2 of 2

22

PPC MODULE - Production Planning & Control

User can select customer and click on the check box to select the ORI

www.dnserp.com

Part 2 of 2

23 23

PPC MODULE - Production Planning & Control

User can prepare work order automatically in ERP

www.dnserp.com

Part 2 of 2

24 24

PROCESS PRODUCTION

PROCESS PRODUCTION

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

25 25

OPERATOR MASTER

www.dnserp.com

Part 2 of 2

26 26

PRODUCTION PROCESS FLOW

FOR A JOB WHERE PROCESSES ARE PREDEFINED PFD PROCESS FLOW DIAGRAM IS USED TO STORE SEQUENCE OF OPERATIONS

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

27 27

Process flow diagram pfd and item master relation

Item master will store the PFD information

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

28 28

PRODUCTION PLANNING

In the process drop down the process defined in the work order which are required will get defaulted

www.dnserp.com

Part 2 of 2

29 29

STAGE WISE PRODUCTION This transaction will help to transfer the material from one process to another process. Simultaneously it will ask for accepted quantity and then only it will show in next process.

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

30 30

Stage wise inspection (QC)

www.dnserp.com

Part 2 of 2

31 31

WORK ORDER FOR PROCESS PRODUCTION

PROCESSES ARE SHOWN AUTOMATICALLY FOR THE PRODUCTION TO BE CARRIED OUT

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

32 32

Line rejection at Shop Floor location hence material transferred to Production rejection

www.dnserp.com

Part 2 of 2

33 33

Line rejection material is Returned to Vendor

www.dnserp.com

Part 2 of 2

34 34

PRODUCTION ENTRY Captures Setup Time, Process Time, etc.

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

35 35

PRODUCTION ENTRY

www.dnserp.com

Part 2 of 2

36 36

Rework material kept at rework location

www.dnserp.com

Part 2 of 2

37 37

Job Card

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

38 38

Job Card QC Check Points

www.dnserp.com

Part 2 of 2

39 39

Production Slip, Packing Slip & Inspection Report will be generated automatically along with Job Card

www.dnserp.com

Part 2 of 2

40 40

ASSEMBLY PRODUCTION
Many child items are used to make the product Child item may itself be a father item, and so on Multi-level BOM

E - MANUFACTURING

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

41 41

STORES ISSUE WITHOUT LINK TO BOM

PRODUCTION ISSUE ENTER NAME OF FATHER ITEM TO BE PRODUCED

www.dnserp.com

Part 2 of 2

42 42

PRODUCTION ISSUE NOTE OLP

www.dnserp.com

Part 2 of 2

43 43

STORES ISSUE TO SHOP FLOOR

WITHOUT LINK TO WO NO LINK TO BOM

www.dnserp.com

Part 2 of 2

44 44

STORES ISSUE TO SHOP FLOOR - OLP

www.dnserp.com

Part 2 of 2

45 45

WORK ORDER INFORMS PRODUCTION WHAT TO MAKE AND FOR WHOM

WORK ORDER REGISTER

www.dnserp.com

Part 2 of 2

46 46

WORK ORDER ON LINE PRINTOUT (OLP)

www.dnserp.com

Part 2 of 2

47 47

PRODUCTION ISSUE WITH BOM REGISTER

STORES ISSUE TO SHOP FLOOR IS LINKED TO WORK ORDER

www.dnserp.com

Part 2 of 2

48 48

Production takes place based on work order. This is a passive transaction

WO IS LINKED TO BILL OF MATERIALS (BOM) SECOND TAB GIVES MATERIAL REQUIRED TO PRODUCE THE FATHER ITEM

www.dnserp.com

Part 2 of 2

49 49

QUALITY CHECK FOR ISO 9000

PRODUCTION QC REGISTER

www.dnserp.com

Part 2 of 2

50 50

PRODUCTION SLIP (NOT LINKED TO BOM)

PRODUCTION SLIP REGISTER ITEMS PRODUCED FOR A GIVEN PERIOD

www.dnserp.com

Part 2 of 2

51 51

www.dnserp.com

Part 2 of 2

52 52

In ERP inventory transactions are linked to accounts OTHER TRANSACTIONS STC - Stock Transfer Challan RGN - Return Goods Note Sales Return RTV Return to Vendor Purchase Return Replacement Challan Credit Note Debit Note

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

53 53

QC
PROCEDURES

www.dnserp.com

Part 2 of 2

54 54

QC Procedures / INSPECTION REPORT

ERP IS COMPLETELY INTEGRATED WITH QC PROCEDURES At the time of receiving material in Stores At the time of Dispatch

Quality Control
Material QTY accepted e.g. Printing the Inspection Report Automatically after the Sales Invoice QTY rejected

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

55 55

RELEASE NOTE ENTERED BY QUALITY ASSURANCE

RELEASE NOTE REGISTER

www.dnserp.com

Part 2 of 2

56 56

Project tracking module (Project based manufacturing)

Project Management

www.dnserp.com

Part 2 of 2

57 57

Project name Master

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

58 58

Drawing Master
Capture Drawing name and drawing number

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

59

Bill of Materials

Project name & drawing name is selected in the BOM Master

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

60

In Work Order and Production entry the Project Name, Drawing No and Drawing name comes automatically

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

61 61

Project status workbench report (purchase)

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

62 62

Project status workbench report (Production)

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

63 63

Production entry OLP

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

64 64

AFTER SALES SERVICE

WARRANTY SERVICE
After sales service module
ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

65 65

To appreciate depth of ERP service maintenance module I am presenting here a case study of a UPS manufacturing company

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

66 66

Product sold under warranty needs to be tracked

ERP captures necessary information automatically during production itself.

Link with Bill of Materials

Serial number generated and stored

Spares parts management

AMC management

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

67 67

Annual Maintenance Contract (AMC) Invoice Sales Module Is Integrated

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

68 68

Customer complain call sheet

www.dnserp.com

Part 2 of 2

69 69

Service Report

www.dnserp.com

Part 2 of 2

70 70

Service Bill - Captures serial numbers automatically

LINKED TO PROPOSAL NUMBER

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

71

HISTORY CARD

www.dnserp.com

Part 2 of 2

72 72

History Card Manufacturing tab shows past records of item used

www.dnserp.com

Part 2 of 2

73 73

History Card Additional Info

www.dnserp.com

Part 2 of 2

74 74

HISTORY CARD REGISTER

www.dnserp.com

Part 2 of 2

75 75

History Card Excel Sheet

www.dnserp.com

Part 2 of 2

76 76

AMC BILL REGISTER for a given period

www.dnserp.com

77

PLANT MAINTENANCE MODULE

Master Machine Master Machine and its spares Master Transactions Machine Maintenance Entry Corrective Maintenance Preventive Maintenance Spare used Outputs Machine Maintenance Report
PLANT MAINTENANCE

www.dnserp.com

Part 2 of 2

78 78

ERP MAINTENANCE MODULE ACTIVITY MASTER

www.dnserp.com

Part 2 of 2

79 79

Who is going to maintain my machines ?

www.dnserp.com

Part 2 of 2

80 80

Machine Master database

www.dnserp.com

Part 2 of 2

81 81

What spares for a given machine?

www.dnserp.com

Part 2 of 2

82 82

What activity for this machine

www.dnserp.com

Part 2 of 2

83 83

Machine master

www.dnserp.com

Part 2 of 2

84 84

PLANT MAINTENANCE MODULE MACHINE MASTER

www.dnserp.com

Part 2 of 2

85 85

Work Order for maintenance engineer

www.dnserp.com

Part 2 of 2

86 86

SHOP FLOOR MACHINES MAINTENANCE DATA ENTRY

www.dnserp.com

Part 2 of 2

87 87

Maintenance department reports

www.dnserp.com

Part 2 of 2

88 88

Transaction data entry

www.dnserp.com

Part 2 of 2

89 89

Machine spare list

www.dnserp.com

Part 2 of 2

90 90

Common spare part required for different machines

www.dnserp.com

Part 2 of 2

91 91

Payroll

Payroll & HR

www.dnserp.com

Part 2 of 2

92 92

Payroll & HR module Master Employee Master Earning heads & Deduction heads Master Department Master (Cost Center) Designation Master City Master Bank Master Bank-Branch Master Income Tax Form 16- Singing Authority Master Income Tax Bank Master Income Tax Earning and Deductions (Section 80C,80D ,80 U,17(2)(V) etc.) State Master GL account Master

www.dnserp.com

Part 2 of 2

93 93

Payroll & HR module Transactions Attendance The number of days present by an employee will have to be punched in the system by the concerned official of the HR Department. Pay slip Monthly Deductions. Income Tax Monthly Challan Entry Income TAX Quarterly Acknowledgement Entry

www.dnserp.com

Part 2 of 2

94 94

Payroll & HR module

Reports Employee list Payroll Register Earning head wise register Deduction head wise register Attendance Register PF Report. Leave Encashment Statement. Professional Tax [Professional Tax] Statement Income Tax Yearly Report Per Employee wise (Automated) Form 16 Pay Slip Bank Statement Employee Joining Report Attrition Report.

www.dnserp.com

Part 2 of 2

95 95

RESOURCE MATRIX

RESOURCE MATRIX

www.dnserp.com

Part 2 of 2

96 96

Resource Matrix Module

ERP CAN GENERATE TIME SHEET AUTOMATICALLY CAPTURES PRODUCTIVE HOURS OF INDIRECT PERSONNEL ACTIVITIES

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

97 97

Activity or Task Tracking of individual in the organization for example draftsman hours salesman hours

Master: Activity Master User Master Customer Master Transaction: Daily Time Card entry Outputs: Resource wise (User wise) time spent report for a given period Activity wise time spent for a given sales order (ORI) Features: Can be also linked to enquiry or quotation (pre-sales) time spent by staff Department wise, controlling and monitoring indirect time (hours) spent by staff
98 98

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

Activity or task master file creation

www.dnserp.com

Part 2 of 2

99 99

ACCOUNTS MODULE

ACCOUNTS

www.dnserp.com

Part 2 of 2

100 100

What is the definition/meaning of Mercantile Accounting ?

Mercantile System of Accounting is also Known as Accrual System of Accounting where all the transactions are recorded irrespective of period of Amount received or paid. In other words, it is a system of Accounting where amount paid or payable is recorded. Most company is following this system Another system is cash basis In double entry system each transaction is debited as well as credited with the same amount E.g. sales invoice is debited and sales account in GL is credited

www.dnserp.com

Part 2 of 2

101 101

In ERP we have three ledgers

General ledger Sub-ledger Customer ledger or debtor ledger Creditor ledger or supplier ledger

DEBTOR LEDGER GENERAL LEDGER CREDITOR LEDGER

www.dnserp.com

Part 2 of 2

102 102

GL linking is defined in Accounts master

GENERAL LEDGER
DEBTOR LEDGER

CREDITOR LEDGER

General ledger Sub-ledger Customer ledger or debtor ledger Creditor ledger or supplier ledger

www.dnserp.com

Part 2 of 2

103 103

First create mandatory accounts groups

Hard coded accounts group and subgroup E.g. Under group liability, create sub-group duties and taxes This will be used in all active transaction posting If not done on day-one then accounts will not give proper results These guidelines are given in an excel sheet for making some basic accounts subgroups

www.dnserp.com

Part 2 of 2

104 104

Accounts and Inventory is tightly integrated

Ensure that closing balance of asset and liability is entered, customer balance, supplier balance, etc. as on given date Bank and cash balance is required to start the cash book and bank book Physical stock has to be taken and entered for the same cut-off date Take location wise inventory, especially of stores, warehouse, subcontractor, etc.

www.dnserp.com

Part 2 of 2

105 105

Accounts Masters
Account Group Master. Subgroup Master. General Ledger Account Head Master. Detail Account Master. Narration Master. TDS (Tax Deducted at Source) and % fields in the vendor / address (TP) masters. Automatic posting in GL. ERP will create a TDS JV automatically.

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

106 106

Accounts Transactions
Cash receipt voucher. Bank receipt voucher. Cash payment voucher. Bank payment voucher. Journal Voucher. Contra-entry voucher. Credit Note. Debit Note. Expense PO (for service provider, optional). Expense voucher (for service provider bill booking).

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

107 107

Accounts Transactions Adjust unlink receipt with open sales invoice. Adjust unlink payment with open GRN (Purchase bill / expense bill). Closing balance for master data (debtor, creditor, and GL accounts). Rate of depreciation (as per company act). Rate of depreciation (as per I-Tax act). Asset installations slip. Asset sale transaction. (for asset register and deprecation register).
108 108

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

ACCOUNTS KEY REPORTS

www.dnserp.com

Part 2 of 2

109 109

ACCOUNTS MODULES ERP FEATURES Automatic posting in respective G. L., from goods inward and sales invoice, etc. TDS procedure takes care of automatic TDS posting. Service tax procedure takes care of automatic posting in related tax ledger. Help of Standard Narration master saves time to enter voucher.

www.dnserp.com

Part 2 of 2

110 110

MONEY RECEIPT CAN BE ADJUSTED AGAINST INVOICE

www.dnserp.com

Part 2 of 2

111 111

TRIAL BALANCE

www.dnserp.com

Part 2 of 2

112 112

Trail Balance Group & GL Wise

www.dnserp.com

Part 2 of 2

113 113

PROFIT & LOSS ACCOUNT

www.dnserp.com

Part 2 of 2

114 114

BALANCE SHEET

www.dnserp.com

Part 2 of 2

115 115

TAXES LEVY - DUTY

SERVICE TAX VAT / SALES TAX INTEGRATION

www.dnserp.com

Part 2 of 2

116 116

ERP integration with statutory requirements

The following slides shows linking of the following business processes Service tax Sale tax / VAT TDS These modules are linked tightly automatically with purchase, sales, accounts and so on. The slide show also explains various master, transactions, and reports available in ERP software.

www.dnserp.com

Part 2 of 2

117 117

OP. BAL. RAW MATERIAL, CAPITAL GOODS, SERVICE TAX

EXCISE HEADING MASTER SERVICE TAX CREDIT / DEBIT REGISTERS

ERP EXCISE MODULE

CENVAT CREDIT / DEBIT REGISTERS -INPUT -CAPITAL GOODS

PERSONAL LEDGER ACCOUNT (PLA) REGISTER

DAILY STOCK ACCOUNT (DSA) REGISTER ER 3 ER 1

www.dnserp.com

GAR 7 CHALLAN ENTRY -SERVICE TAX -CENVAT REG

Part 2 of 2

118 118

SERVICE TAX DETAILS CAPTURED AT THE TIME OF PAYMENT

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

119 119

VAT / SALES TAX INTEGRATION

ERP takes care of all VAT (Value Added Tax) / CST (Central Sales Tax) related procedures and the same is linked with other relevant modules.

C Form tracking Sales C Form tracking Purchase

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

120 120

VAT computation

www.dnserp.com

Part 2 of 2

121 121

TIME BOUND PLAN FOR IMPLEMENTATION

We have developed expertise in implementing the ERP software Full time ERP coordinator is required Implement modules in a phased manner Time plan - approximately THREE to FOUR months for example:
Marketing

BOM
Production

Material Management
Go Live

Accounts
WEEK 1 WEEK 4 WEEK 8 WEEK 12 WEEK 16 122 122

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

CONCLUSION: TOTAL FINANCE MANAGEMENT

Finance

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

123 123

AND TOTAL INVENTORY MANAGEMENT

Inventory

ERP Concepts by Prof. Jyoti

www.dnserp.com

Part 2 of 2

124 124

Training
Training ERP user We will give necessary hand holding support. Train users at various levels to give them necessary confidence in using the integrated system Yes, implementing a new system is a challenging task, one that mandates changing existing mindsets and procedures However, doing so will vastly improve your bottom line

www.dnserp.com

125

Join Prof. Zaveri on Facebook and LinkedIn j.zaveri@dnserp.com

Follow on Twitter Subscribe ERP Blog Subscribe SMM Blog Subscribe video channel Follow presentations

@followERP http://dnserp.wordpress.com http://digital-nervous-system.blogspot.com http://www.youtube.com/dnserp http://www.scribd.com/eLesson

Social Media Marketing www.dnserp.com

Slide # 126 Part 2 of 2

126 126